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Chapter 1 Introduction PDF

This chapter introduces organizational behavior and discusses its key topics and concepts. OB studies how individual and group behavior affects organizational performance. It examines topics like management duties and skills, as well as dependent variables impacted by OB like productivity, absenteeism, and turnover. Independent variables that influence OB outcomes include individual factors, group dynamics, and organizational systems. The chapter outlines challenges for OB like managing diversity and globalization, and insights it provides around people skills, customer service, and innovation.

Uploaded by

Mwanja Moses
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© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
56 views

Chapter 1 Introduction PDF

This chapter introduces organizational behavior and discusses its key topics and concepts. OB studies how individual and group behavior affects organizational performance. It examines topics like management duties and skills, as well as dependent variables impacted by OB like productivity, absenteeism, and turnover. Independent variables that influence OB outcomes include individual factors, group dynamics, and organizational systems. The chapter outlines challenges for OB like managing diversity and globalization, and insights it provides around people skills, customer service, and innovation.

Uploaded by

Mwanja Moses
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Chapter 1

Introduction to
Organizational Behavior
● OB studies what people do in an
organization and how that
behavior affects the performance
of the organization.

2
● Effective manager vs. successful manager

● Management duties
• What managers do

• Management roles

• Management skills

3
Management functions
● Planning

● Organizing

● Leading

● Controlling

4
Management functions
● Interpersonal roles

● Informational roles

● Decisional roles

5
Management skills
● Technical skills

● Human skills

● Conceptual skills

6
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Goals of Organizational Behavior

● Explain, predict, and


● control human behavior

8
The field of OB seeks to replace
intuitive explanations with
systematic study

9
● What other knowledge
help us understand OB?

10
Contributing Disciplines
Psychology seeks to Sociology studies
measure,explain, people in relation to
and change their
behavior fellow human beings

Social psychology
focuses on the
influence of people
on one another
Political science is
the
Anthropology is the
study of the
study of societies
behavior of
to learn about human
individuals
beings and their
and groups within
activities
11
a political
OB Model

12
Dependent variable

● Things which will be affected by OB


• Productivity
• What factors influence the effectiveness and
efficiency of individuals

• Absenteeism
• Absenteeism is not all bad
• Having too high employee absent rate will affect
productivity

• Turnover
• Not all turnover is bad
• High turnover rate…in some degree affect 13
• Organizational citizenship behavior (OCB)
• No one will want to pick up the slack
• No one would want to walk extra miles to achieve
the goals.

• Job satisfaction
• Unhappy employees…what else can you say?

14
Organizational citizenship

● Discretionary behavior
● Not part of an employee's formal job
requirements
● Promotes the effective functioning of the
organization

15
Examples of Organizational
Citizenship
● Helping others on one's work team
● Volunteering for extra job activities
● Avoiding unnecessary conflicts
● Making constructive statements about
one's work group and the overall
organization

16
Independent variables
● Individual variables
• Age, gender, personality, emotion, values, attitude,
ability
• Perception, individual decision making, learning, and
motivation
● Group variables
• Norm, communication, leadership, power, politics
● Organization system variables
• Organizational culture, HR practices
17
Challenges and
Opportunities for OB

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● Typical employee is getting older
● More women and minorities in the workplace
● Global competition is requiring employees to
become more flexible
● Historical loyalty-bonds that held many
employees to their employers are being
severed

19
Responding to Globalization

● Increased Foreign Assignments


● Working with People from Different
Cultures
● Coping with Anti-Capitalism Backlash
● Overseeing Movement of Jobs to
Countries with Low-cost Labor

20
Managing Diversity

Workforce diversity
-organizations are
becoming a more
heterogeneous mix of
people in terms of
gender, age, race,
ethnicity, and sexual
orientation

21
Diversity Implications
● Managers have to shift their philosophy
from treating everyone alike to
recognizing differences and responding
to those differences in ways that ensure
employee retention and greater
productivity.

22
OB Insights
● Improving People Skills
● Improving Customer Service
● Empowering People
● Working in Networked Organizations
● Stimulating Innovation and Change

23
OB Insights
● Coping with “Temporariness”
● Helping Employees Balance Work/Life
Conflicts
● Declining Employee Loyalty
● Improving Ethical Behavior

24

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