CAREGIVING NC II

HEALTH, SOCIAL, AND OTHER COMMUNITY

DEVELOPMENT SERVICES SECTOR

Technical Education and Skills Development

Authority
East Service Road, South Superhighway, Taguig, Metro Manila
Technical Education and Skills Development Act of 1994
(Republic Act No. 7796)

Section 22, “Establishment and Administration of the National

Trade Skills Standards” of the RA 7796 known as the TESDA Act
mandates TESDA to establish national occupational skill
standards. The Authority shall develop and implement a
certification and accreditation program in which private industry
group and trade associations are accredited to conduct approved
trade tests, and the local government units to promote such trade
testing activities in their respective areas in accordance with the
guidelines to be set by the Authority.
The Training Regulations (TR) serve as basis for the:

1. Competency assessment and certification;

2. Registration and delivery of training programs; and
3. Development of curriculum and assessment instruments.

Each TR has four sections:

Section 1 Definition of Qualification - refers to the group of competencies

that describes the different functions of the qualification.

Section 2 Competency Standards - gives the specifications of

competencies required for effective work performance.

Section 3 Training Standards - contains information and requirements in

designing training program for certain Qualification. It includes
curriculum design, training delivery; trainee entry requirements;
tools and requirements; tools and equipment; training facilities
and trainer’s qualification.

Section 4 National Assessment and Certification Arrangement - describes

the policies governing assessment and certification procedure
 TABLE OF CONTENTS
HEALTH, SOCIAL, AND OTHER COMMUNITY
DEVELOPMENT SERVICES SECTOR
CAREGIVING NC II

Page No.

SECTION 1 CAREGIVING NC II QUALIFICATION 1

SECTION 2 COMPETENCY STANDARD

 Basic Competencies 2-13

 Common Competencies 14-20
 Core Competencies 21-73

SECTION 3 TRAINING STANDARDS

3.1 Curriculum Design

 Basic Competencies 74
 Common Competencies 75
 Core Competencies 76-78
3.2 Training Delivery 79
3.3 Trainee Entry Requirements 80
3.4 List of Tools, Equipment and Materials 80-82
3.5 Training Facilities 82
3.6 Trainers' Qualifications 83
3.7 Institutional Assessment 83

SECTION 4 NATIONAL ASSESSMENT AND

CERTIFICATION ARRANGEMENTS 84

ACKNOWLEDGEMENT
 TRAINING REGULATIONS FOR
CAREGIVING NC II

SECTION 1 CAREGIVING NC II QUALIFICATION

The CAREGIVING NC II Qualification consists of competencies that a person must

achieve to provide care and support to infants/toddlers, provide care and support to children,
foster social, intellectual, creative and emotional development of children, foster the physical
development of children, provide care and support to elderly, provide care and support to
people with special needs, maintain healthy and safe environment, respond to emergency,
clean living room, dining room, bedrooms, toilet and bathroom, wash and iron clothes, linen,
fabric, prepare hot and cold meals.

The Units of Competency comprising this Qualification include the following:

UNIT CODE BASIC COMPETENCIES

500311105 Participate in workplace communication
500311106 Work in a team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures

UNIT CODE COMMON COMPETENCIES

HCS323201 Implement and monitor infection control policies and procedures
HCS323202 Respond effectively to difficult/challenging behavior
HCS323203 Apply basic first aid
HCS323204 Maintain high standard of patient services

UNIT CODE CORE COMPETENCIES

HCS323301 Provide care and support to infants/toddlers
HCS323302 Provide care and support to children
HCS323303 Foster social, intellectual, creative and emotional development of children
HCS323304 Foster the physical development of children
HCS323305 Provide care and support to elderly
HCS323306 Provide care and support to people with special needs
HCS323307 Maintain healthy and safe environment
HCS323308 Respond to emergency
HCS323309 Clean living room, dining room, bedrooms, toilet and bathroom
HCS323310 Wash and iron clothes, linen and fabric
HCS323311 Prepare hot and cold meals

A person who has achieved this Qualification is competent to be a:

Caregiver of an infant / toddler

Caregiver of a child
Caregiver of an elderly
Caregiver of people with special needs

TR Caregiving NC II -1-
SECTION 2 COMPETENCY
STANDARDS
This section gives the details of the contents of the basic, common and core units
of competency required in CAREGIVING NC II.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE : 500311105
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to gather, interpret and convey information in response to
workplace requirements.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables
1. Obtain and convey 1.1 Specific and relevant information is accessed from
workplace appropriate sources
information 1.2 Effective questioning, active listening and speaking skills
are used to gather and convey information
1.3 Appropriate medium is used to transfer information and ideas
1.4 Appropriate non-verbal communication is used
1.5 Appropriate lines of communication with supervisors
and colleagues are identified and followed
1.6 Defined workplace procedures for the location and storage
of information are used
1.7 Personal interaction is carried out clearly and concisely
2. Participate in 2.1 Team meetings are attended on time
workplace meetings 2.2 Own opinions are clearly expressed and those of others
and discussions are listened to without interruption
2.3 Meeting inputs are consistent with the meeting purpose
and established protocols
2.4 Workplace interactions are conducted in a courteous
manner
2.5 Questions about simple routine workplace procedures
and matters concerning working conditions of employment
are tasked and responded to
2.6 Meetings outcomes are interpreted and implemented
3. Complete relevant 3.1 Range of forms relating to conditions of employment are
work related completed accurately and legibly
documents 3.2 Workplace data are recorded on standard workplace
forms and documents
3.3 Basic mathematical processes are used for routine
calculations
3.4 Errors in recording information on forms/ documents
are identified and properly acted upon
3.5 Reporting requirements to supervisor are completed
according to organizational guidelines

TR Caregiving NC II -2-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Appropriate sources 1.1 Team members
1.2 Suppliers
1.3 Trade personnel
1.4 Local government
1.5 Industry bodies
2. Medium 2.1 Memorandum
2.2 Circular
2.3 Notice
2.4 Information discussion
2.5 Follow-up or verbal instructions
2.6 Face-to-face communication
3. Storage 3.1 Manual filing system
3.2 Computer-based filing system
4. Forms 4.1 Personnel forms, telephone message forms, safety reports
5. Workplace 5.1 Face-to-face interactions
interactions
5.2 Telephone conversations
5.3 Electronic and two-way radio communication
5.4 Written communication including electronic mail,
memos, instruction and forms
5.5 Non-verbal communication including gestures, signals,
signs and diagrams
6. Protocols 6.1 Observing meeting
6.2 Compliance with meeting decisions
6.3 Obeying meeting instructions

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Prepared written communication following standard format
of the organization
1.2 Accessed information using communication equipment
1.3 Made use of relevant terms as an aid to transfer
information effectively
1.4 Conveyed information effectively adopting the formal
or informal communication
2. Underpinning 2.1 Effective communication
knowledge and 2.2 Different modes of communication
attitudes
2.3 Written communication
2.4 Organizational policies
2.5 Communication procedures and systems
2.6 Technology relevant to the enterprise and the
individual’s work responsibilities
3. Underpinning skills 3.1 Follow simple spoken language
3.2 Perform routine workplace duties following simple
written notices
3.3 Participate in workplace meetings and discussions
3.4 Complete work related documents
3.5 Estimate, calculate and record routine workplace measures
3.6 Basic mathematical processes of addition,
subtraction, division and multiplication
3.7 Ability to relate to people of social range in the workplace
3.8 Gather and provide information in response to workplace
Requirements
4. Resource The following resources MUST be provided:
implications 4.1 Fax machine
4.2 Telephone
4.3 Writing materials
4.4 Internet
5. Method of Competency MUST be assessed through:
assessment 5.1 Direct Observation
5.2 Oral interview and written test
6. Context of 6.1 Competency may be assessed individually in the actual
assessment workplace or through accredited institution

TR Caregiving NC II
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UNIT OF COMPETENCY WORK IN TEAM
: ENVIRONMENT
UNIT CODE : 500311106

UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to identify
role and responsibility as a member of a team.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Describe team role 1.1 The role and objective of the team is identified from
and scope available sources of information
1.2 Team parameters, reporting relationships and
responsibilities are identified from team discussions and
appropriate external sources
2. Identify own role and 2.1 Individual role and responsibilities within the team
responsibility within environment are identified
team
2.2 Roles and responsibility of other team members are
identified and recognized
2.3 Reporting relationships within team and external to team
are identified
3. Work as a team 3.1 Effective and appropriate forms of communications used and
member interactions undertaken with team members who contribute to
known team activities and objectives
3.2 Effective and appropriate contributions made to
complement team activities and objectives, based on
individual skills and competencies and workplace context
3.3 Observed protocols in reporting using standard
operating procedures
3.4 Contribute to the development of team work plans based on
an understanding of team’s role and objectives and
individual competencies of the members.

TR Caregiving NC II -5-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Role and objective of 1.1 Work activities in a team environment with enterprise or
team specific sector
1.2 Limited discretion, initiative and judgment may be
demonstrated on the job, either individually or in a
team environment
2. Sources of 2.1 Standard operating and/or other workplace procedures
information
2.2 Job procedures
2.3 Machine/equipment manufacturer’s specifications
and instructions
2.4 Organizational or external personnel
2.5 Client/supplier instructions
2.6 Quality standards
2.7 OHS and environmental standards
3. Workplace context 3.1 Work procedures and practices
3.2 Conditions of work environments
3.3 Legislation and industrial agreements
3.4 Standard work practice including the storage, safe
handling and disposal of chemicals
3.5 Safety, environmental, housekeeping and quality guidelines

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency
1.1 Operated in a team to complete workplace activity
1.2 Worked effectively with others
1.3 Conveyed information in written or oral form
1.4 Selected and used appropriate workplace language
1.5 Followed designated work plan for the job
1.6 Reported outcomes
2. Underpinning 2.1 Communication process
knowledge and
2.2 Team structure
attitudes
2.3 Team roles
2.4 Group planning and decision making
3. Underpinning skills 3.1 Communicate appropriately, consistent with the culture of
the workplace
4. Resource The following resources MUST be provided:
implications
4.1 Access to relevant workplace or appropriately simulated
environment where assessment can take place
4.2 Materials relevant to the proposed activity or tasks
5. Method of Competency may be assessed through:
assessment
5.1 Observation of the individual member in relation to the
work activities of the group
5.2 Observation of simulation and or role play involving
the participation of individual member to the attainment
of organizational goal
5.3. Case studies and scenarios as a basis for discussion
of issues and strategies in teamwork
6. Context of 6.1 Competency may be assessed in workplace or in a simulated
assessment workplace setting
6.2 Assessment shall be observed while task are
being undertaken whether individually or in group

TR Caregiving NC II
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UNIT OF COMPETENCY PRACTICE CAREER
: PROFESSIONALISM
UNIT CODE : 500311107

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
promoting career growth and advancement.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
1. Integrate personal 1.1 Personal growth and work plans are pursued
objectives with towards improving the qualifications set for the
organizational goals profession
1.2 Intra and interpersonal relationships are maintained in
the course of managing oneself based on performance
evaluation
1.3 Commitment to the organization and its goal is
2. Set and meet work 2.1 Competing demands are prioritized to achieve personal, team
priorities and organizational goals and objectives.
2.2 Resources are utilized efficiently and effectively to
manage work priorities and commitments
2.3 Practices along economic use and maintenance of
equipment and facilities are followed as per established
3. Maintain professional 3.1 Trainings and career opportunities are identified
growth and and availed of based on job requirements
development 3.2 Recognitions are sought/received and demonstrated as
proof of career advancement
3.3 Licenses and/or certifications relevant to job and career
are obtained and renewed

TR Caregiving NC II
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RANGE OF
VARIABLES
VARIABLE RANGE
1. Evaluation 1.1 Performance Appraisal
1.2 Psychological Profile
1.3 Aptitude Tests
2. Resources 2.1 Human
2.2 Financial
2.3 Technology
2.3.1 Hardware
2.3.2 Software
3. Trainings and career 3.1 Participation in training programs
opportunities 3.1.1 Technical
3.1.2 Supervisory
3.1.3 Managerial
3.1.4 Continuing Education
3.2 Serving as Resource Persons in conferences and workshops
4. Recognitions 4.1 Recommendations
4.2 Citations
4.3 Certificate of Appreciations
4.4 Commendations
4.5 Awards
4.6 Tangible and Intangible Rewards
5. Licenses and/or 5.1 National Certificates
certifications 5.2 Certificate of Competency
5.3 Support Level Licenses
5.4 Professional Licenses

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Attained job targets within key result areas (KRAs)
1.2 Maintained intra and interpersonal relationship in the
course of managing oneself based on performance
evaluation
1.3 Completed trainings and career opportunities which are
based on the requirements of the industries
1.4 Acquired and maintained licenses and/or
2. Underpinning 2.1 Work values and ethics (Code of Conduct, Code of Ethics,
knowledge and etc.)
attitudes 2.2 Company policies
2.3 Company operations, procedures and standards
2.4 Fundamental rights at work including gender
2.5 sensitivity Personal hygiene practices
3. Underpinning skills 3.1 Appropriate practice of personal hygiene
3.2 Intra and Interpersonal skills
3.3 Communication skills
4. Resource The following resources MUST be provided:
implications 4.1 Workplace or assessment location
4.2 Case studies/scenarios
5. Method of Competency may be assessed through:
assessment 5.1 Portfolio Assessment
5.2 Interview
5.3 Simulation/Role-plays
5.4 Observation
5.5 Third Party Reports
5.6 Exams and Tests
6. Context of 6.1 Competency may be assessed in the work place or in a
assessment simulated work place setting

TR Caregiving NC II
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UNIT OF COMPETENCY PRACTICE OCCUPATIONAL HEALTH AND
: SAFETY
PROCEDURES

UNIT CODE : 500311108

UNIT DESCRIPTOR : This unit covers the outcomes required to comply with
regulatory and organizational requirements for occupational
health and safety.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Identify hazards and 1.1 Safety regulations and workplace safety and hazard control
risks practices and procedures are clarified and explained based on
organization procedures
1.2 Hazards/risks in the workplace and their corresponding
indicators are identified to minimize or eliminate risk to co-
workers, workplace and environment in accordance with
organization procedures
1.3 Contingency measures during workplace accidents, fire
and other emergencies are recognized and established in
accordance with organization procedure
2. Evaluate hazards 2.1 Terms of maximum tolerable limits which when exceeded will
and risks result in harm or damage are identified based on threshold
limit values (TLV)
2.2 Effects of the hazards are determined
2.3 OHS issues and/or concerns and identified safety
hazards are reported to designated personnel in
accordance with workplace requirements and relevant
workplace OHS
3. Control hazards and 3.1 Occupational Health and Safety (OHS) procedures for
risks controlling hazards/risks in workplace are consistently
followed
3.2 Procedures for dealing with workplace accidents, fire and
emergencies are followed in accordance with organization
OHS policies
3.3 Personal protective equipment (PPE) is correctly used in
accordance with organization OHS procedures and
practices
3.4 Appropriate assistance is provided in the event of a
workplace emergency in accordance with established
4. Maintain OHS 4.1 Emergency-related drills and trainings are participated in
awareness as per established organization guidelines and procedures
4.2 OHS personal records are completed and updated
in accordance with workplace requirements

TR Caregiving NC II -11-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Safety regulations May include but are not limited to:
1.1 Clean Air Act
1.2 Building code
1.3 National Electrical and Fire Safety Codes
1.4 Waste management statutes and rules
1.5 Philippine Occupational Safety and Health Standards
1.6 DOLE regulations on safety legal requirements
1.7 ECC regulations
2. Hazards/Risks May include but are not limited to:
2.1 Physical hazards – impact, illumination, pressure,
noise, vibration, temperature, radiation
2.2 Biological hazards- bacteria, viruses, plants, parasites,
mites, molds, fungi, insects
2.3 Chemical hazards – dusts, fibers, mists, fumes,
smoke, gases, vapors
2.4 Ergonomics
 Psychological factors – over exertion/ excessive force,
awkward/static positions, fatigue, direct pressure,
varying metabolic cycles
 Physiological factors – monotony, personal relationship,
work out cycle
3. Contingency May include but are not limited to:
measures 3.1 Evacuation
3.2 Isolation
3.3 Decontamination
3.4 (Calling designed) emergency personnel
4. PPE May include but are not limited to:
4.1 Mask
4.2 Gloves
4.3 Goggles
4.4 Hair Net/cap/bonnet
4.5 Face mask/shield
4.6 Ear muffs
4.7 Apron/Gown/coverall/jump suit
4.8 Anti-static suits
5. Emergency-related 5.1 Fire drill
drills and training 5.2 Earthquake drill
5.3 Basic life support/CPR
5.4 First aid
5.5 Spillage control
5.6 Decontamination of chemical and toxic
5.7 Disaster preparedness/management
6. OHS personal 6.1 Medical/Health records
records 6.2 Incident reports
6.3 Accident reports
6.4 OHS-related training completed

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Explained clearly established workplace safety and hazard
control practices and procedures
1.2 Identified hazards/risks in the workplace and its
corresponding indicators in accordance with company
procedures
1.3 Recognized contingency measures during workplace
accidents, fire and other emergencies
1.4 Identified terms of maximum tolerable limits based
on threshold limit value (TLV).
1.5 Followed Occupational Health and Safety (OHS)
procedures for controlling hazards/risks in workplace
1.6 Used Personal Protective Equipment (PPE) in accordance
with company OHS procedures and practices
1.7 Completed and updated OHS personal records in
2. Underpinning 2.1 OHS procedures and practices and regulations
knowledge and 2.2 PPE types and uses
attitudes 2.3 Personal hygiene practices
2.4 Hazards/risks identification and control
2.5 Threshold Limit Value (TLV)
2.6 OHS indicators
2.7 Organization safety and health protocol
2.8 Safety consciousness
2.9 Health consciousness
3. Underpinning skills 3.1 Practice of personal hygiene
3.2 Hazards/risks identification and control skills
3.3 Interpersonal skills
3.4 Communication skills
4. Resource The following resources MUST be provided:
implications 4.1 Workplace or assessment location
4.2 OHS personal records
4.3 PPE
4.4 Health records
5. Method of Competency may be assessed through:
assessment 5.1 Portfolio Assessment
5.2 Interview
5.3 Case Study/Situation
6. Context of 6.1 Competency may be assessed in the work place or in a
assessment simulated work place setting

TR Caregiving NC II
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 COMMON COMPETENCIES

UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION CONTROL

POLICIES AND PROCEDURES

UNIT CODE : HCS323201

UNIT DESCRIPTOR : This unit is concerned with infection control responsibilities of

employees with supervisory accountability to implement and
monitor infection control policy and procedures in a specific
work unit or team within an organization. This unit does not
apply to a role with organization-wide responsibilities for
infection control policy and procedure development,
implementation or monitoring.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
Variables
1. Provide information to
the work group about 1.1 Relevant information about the organization’s infection
the organization’s control policy and procedures, and applicable industry
infection control codes of practice are accurately and clearly explained to
policies and the work group.
procedures 1.2 Information about identified hazards and the outcomes of
infection risk assessments is regularly provided to the
work group.
1.3 Opportunity is provided for the work group to seek
further information on workplace infection control issues
2. Integrate the 2.1 Infection control policy and procedures are implemented
organization’s by supervisor and members of the work group.
infection control 2.2 Liaison is maintained with person responsible for
policy and procedure organization- wide infection control.
into work practices
2.3 The Supervisor’s coaching support ensures that
individuals/teams are able to implement infection
control practices.
2.4 Work procedures are adopted to reflect appropriate
infection control practice.
2.5 Issues raised through consultation are dealt with and
resolved promptly or referred to the appropriate personnel for
resolution.
2.6 Workplace procedures for dealing with infection control risks
and hazardous events are implemented whenever
necessary.
2.7 Employees are encouraged to report infection risks and
TR Caregiving NC II
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 PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
3. Monitor infection 3.1 Infection control hazardous events are investigated
control performance promptly to identify their cause in accordance with
and implement organization policy and procedures.
improvements in 3.2 Work procedures to control infection risks are monitored
practices to ensure compliance.
3.3 Work procedures are regularly reviewed and adjusted
to ensure improvements in infection control practice.
3.4 Supervisor provides feedback to team and individuals on
compliance issues, changes in work procedures and
infection control outcomes.
3.5 Training in work procedures is provided as required to
ensure maintenance of infection control standards.
3.6 Inadequacies in work procedures and infection control
measures are identified, corrected or reported to
designated personnel.
3.7 Records of infection control risks and incidents are
accurately maintained as required.
3.8 Aggregate infection control information reports are used
to identify hazards, to monitor an improve risk control
methods and to indicate training needs.

TR Caregiving NC II
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RANGE OF
VARIABLES
VARIABLE RANGE
1. Infection Control This may include but not limited to:
Policies and 1.1 Cleaning procedures and schedules
Procedures 1.2 Cleaning agents
1.3 Cleaning equipment
1.4 Handling, storage and disposal of all types of waste
1.5 Food handling and food safety
1.6 Hygiene procedures
1.7 Infection control risk management
1.8 Infection control incident and hazard reporting
1.9 Sterilizing
1.10 Linen production and handling
1.11 Maintenance procedures
1.12 Storage requirements
1.13 Personal protective clothing
1.14 Work flows
1.15 Management of blood and body fluid spills
1.16 Single use of disposables
1.17 Aseptic techniques
1.18 Skin preparation procedures
1.19 Immunization
1.20 Needle stick injuries
1.21 Personal contact with infectious patients
1.22 Standard and additional precautions
1.23 Confidentiality
1.24 Employee training
2. Industry Codes of 1.25
2.1 Contractors
National Health and Medical Research Council Guidelines for
Practice Infection Control
2.2 Local and National Government Guidelines and Standards
2.3 Manufacturer’s recommendations and operating manuals
3. Identified hazards May include but not limited to:
and the outcomes of 3.1 Sharps
infection risk 3.2 Glass
assessments 3.3 Waste
3.4 Human waste and human tissues
3.5 Personal contact with infectious patients
3.6 Animals, insects and vermin
3.7 Stock, including food, which has passed “used-by” dates
3.8 Incorrect concentration of disinfectants and chemicals
3.9 Cleaning Procedures
3.10 Linen handling procedures
3.11 Work flows
3.12 Use of personal protective clothing
3.13 Food safety
3.14 Personal hygiene

TR Caregiving NC II
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 VARIABLE RANGE
4. Infection Control 4.1 Observations
Monitoring 4.2 Interviews
Procedures 4.3 Surveys and inspections
4.4 Quality assurance activities
4.5 Review of outcomes
4.6 Data analysis
5. Designated 5.1 Manager
personnel 5.2 Infection Control Coordinator
5.3 Quality Improvement Coordinator
5.4 Infection Control Committee
5.5 Occupational Health and Safety Committee
6. Aggregate infection 6.1 Records of needle stick injuries
control information 6.2 Hospital-acquired infection rates
6.3 DOH healthcare standards clinical indicators
6.4 HACCP records
6.5 Hazard reports

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Communicated with team and individuals on organizational
policy and procedures for infection control.
1.2 Applied infection control policies ad procedures which
impact on work processes of the specific work unit.
1.3 Applied procedures for adopting appropriate infection
practices within work unit.
1.4 Provided appropriate supervision of work group
2. Underpinning 2.1 Working knowledge, consistent with the elements of
knowledge and competence of the organization’s applicable infection control
attitudes policy and procedures and relevant industry codes of practice.
2.2 The hierarchy risk control measures from most to least
preferred, that is, elimination, engineering controls,
administrative control and lastly personal equipment.
2.3 Knowledge of infection risks and control measures in
specific work processes.
2.4 The significance of patient confidentiality in relation
to infection control.
2.5 The significance of other management systems
and procedures for infection control.
2.6 Literacy levels and communication skills of work
group members and consequent suitable
communication techniques.
2.7 Organizational procedures for monitoring and training.
2.8 Basic understanding of communicable disease transmission.
3. Underpinning skills 3.1 Effective communication and interpersonal skills including:
- language competence
- literacy and reading competence
3.2 Negotiation
3.3 Work planning and management
3.4 Management of change of work processes
3.5 Monitoring compliance with policy and procedures
3.6 Maintain and interpret infection control records
4. Resource The following resources MUST be provided:
implications 4.1 Workplace infection control and health and safety policies and
procedures
4.2 Waste management procedures
4.3 Food safety procedures
4.4 Other organizational policies and procedures
4.5 Duties statements and/or job descriptions
5. Method of Competency may be assessed through:
assessment 5.1 Observation
5.2 Interview
5.3 Portfolio
5.4 Demonstration with questioning
6. Context of 6.1 Assessment may be done in the workplace or in a
assessment simulated workplace setting.

TR Caregiving NC II
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UNIT OF COMPETENCY RESPOND EFFECTIVELY TO
: DIFFICULT/CHALLENGING
BEHAVIOR

UNIT CODE : HCS323202

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to
effectively respond to difficult or challenging behavior of
patient.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
1. Plan responses 1.1 Responses are planned to instances of difficult or
challenging behavior to maximize the availability of
other appropriate staff and resources.
1.2 Specific manifestations of difficult or challenging
behavior are identified and strategies appropriate to
these behaviors are planned as required.
1.3 Safety of self and others is given priority in responding
to difficult or challenging behavior according to
institutional policies and procedures.
2. Apply response 2.1 Difficult or challenging behavior is dealt with promptly,
firmly and diplomatically in accordance with institutional
policy and procedures.
2.2 Communication is used effectively to achieve the desired
outcomes in responding to difficult or challenging
behavior.
2.3 Appropriate strategies are selected to suit
3. Report and review 3.1 Incidents are reported according to institutional polices and
incidents procedures.
3.2 Incidents are reviewed with appropriate staff and
suggestions appropriate to area of responsibility are made.
3.3 Debriefing mechanisms and other activities are used
and participated in.
3.4 Advice and assistance is sought from legitimate sources
when appropriate.
UNIT OF COMPETENCY RESPOND EFFECTIVELY TO
:TR Caregiving NC II DIFFICULT/CHALLENGING
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 RANGE OF VARIABLES

VARIABLE RANGE
1. Planned responses 1.1 Own ability and experience
1.2 Established institutional procedures
1.3 Knowledge of individual persons and underlying causes
2. Difficult or 2.1 Aggression/Assaultive behavior
challenging behaviors 2.2 Confusion or other cognitive impairment
2.3 Noisiness
2.4 Manipulative
2.5 Wandering
2.6 Self-destructive
2.7 Intoxication
2.8 Withdrawn/depressed
2.9 Negativistic
2.10 Intrusive behavior
2.11 Verbal offensiveness
3. Strategies for dealing 3.1 Diversional activities
with challenging 3.2 Referring to appropriate personnel e.g. supervisor, security
behaviors officer
3.3 Following established emergency response procedures
4. Selection of 4.1 The nature of the incident
strategies for dealing 4.2 Potential effect on different parties, patient, staff and others
with challenging 4.3 Established procedures and guidelines
behaviors
5. Institutional policies 5.1 Incident reporting and documentation
and procedures 5.2 Operational guidelines for handling incidents and/or cases
involving difficult and challenging behavior
5.3 Debriefing of staff involved in the incident

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Identified specific manifestations of difficult or challenging
behavior and strategies are planned, selected and applied
as required.
1.2 Maintained personal safety and the safety of others.
1.3 Reported incidents, reviewed and responded quickly
and effectively to contingencies.
1.4 Debriefing mechanisms are used.
2. Underpinning 2.1 OSH and issues relating to difficult and challenging behavior
knowledge and 2.2 Patient issues which need to be referred to an appropriate
attitudes health professional
2.3 Ability to interpret and follow the instructions and guidance
of health professionals involved with the care of
3. Underpinning skills 3.1 Effectively using techniques for monitoring own service
area including client satisfaction
3.2 Speaking in affirm, diplomatic and culturally appropriate
manner
3.3 Remaining calm and positive in adversity
3.4 Thinking and responding quickly and strategically
3.5 Remaining alert to potential incidents of difficult or
challenging behavior
3.6 Monitoring and/or maintaining security equipment
3.7 Ability to work with others and display empathy with
patient and relatives
4. Resource The following resources MUST be provided:
implications 4.1 Access to relevant workplace or appropriately simulated
environment where assessment can take place
4.2 Relevant institutional policy, guidelines, procedures
and protocols
4.3 Emergency response procedures and employee support
arrangements
5. Method of Competency MUST be assessed through:
assessment 5.1 Observation with questioning
5.2 Demonstration with questioning
6. Context of 6.1 Assessment may be done in the workplace or in a
assessment simulated workplace setting.

TR Caregiving NC II
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UNIT OF COMPETENCY APPLY BASIC FIRST
: AID
UNIT CODE : HCS323203

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
provide an initial response where First Aid is required. In this
unit it is assumed that the First Aider is working under
supervision and/or according to established workplace First Aid
procedures and policies.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
1. Assess the situation 1.1 Physical hazards to self and casualty’s health and safety
are identified.
1.2 Immediate risks to self and casualty’s occupational
health safety (OSH) are minimized by controlling the
hazard in accordance with OSH requirements.
1.3 Casualty’s vital signs and physical condition are assessed
in accordance with workplace procedures.
2. Apply basic first aid 2.1 First Aid management is provided in accordance with
techniques established First Aid procedures.
2.2 Casualty is reassured in a caring and calm manner and
made comfortable using available resources.
2.3 First Aid assistance is sought from others in a timely
manner and as appropriate.
2.4 Casualty’s condition is monitored and responded to in
accordance with effective First Aid principles and
workplace procedures.
2.5 Details of casualty’s physical condition, changes in
conditions, management and response are accurately
recorded in line
with organizational procedures.
2.6 Casualty management is finalized according to his/her
3. Communicate details 3.1 Appropriate medical assistance is requested using relevant
of the incident communication media and equipment.
3.2 Details of casualty’s condition and management activities
are accurately conveyed to emergency services/relieving
personnel.
3.3 Reports to supervisors are prepared in a timely manner,
presenting all relevant facts according to established
company procedures.

TR Caregiving NC II
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 RANGE OF VARIABLES

VARIABLE RANGE
1. First Aid Thismay include but not limited to:
Management 1.1 Workplace policies and procedures
1.2 Industry/site specific regulations, codes
1.3 OSH
1.4 State and territory workplace health and safety requirements
1.5 Allergies the casualty may have
2. Physical Hazards Thismay include but not limited to:
2.1 Workplace hazards
2.2 Environmental hazards
2.3 Proximity of other people
2.4 Hazards associated with casualty management processes
3. Risks May include but not limited to:
3.1 Worksite equipment, machinery and substances
3.2 Environmental risks
3.3 Bodily fluids
3.4 Risk of further injury to the casualty
3.5 Risk associated with the proximity of the others
and bystanders
4. Casualty’s Condition May include but not limited to:
4.1 Abdominal injuries
4.2 Allergic reactions
4.3 Bleeding
4.4 Burns-thermal, chemical, friction, electrical
4.5 Cardiac conditions
4.6 Chemical contamination
4.7 Cod injuries
4.8 Crush injuries
4.9 Dislocations
4.10 Drowning
4.11 Eye injuries
4.12 Fractures
4.13 Head injuries
4.14 Epilepsy
4.15 Minor skin injuries
4.16 Neck and spinal injuries
4.17 Needle stick injuries
4.18 Poisoning and toxic substances
4.19 Shock
5. Equipment and 4.20 Defibrillation
5.1 Smoke inhalation
units
Resources 5.2 Pressure bandages
5.3 Thermometers
5.4 First Aid Kit
5.5 Eyewash
5.6 Thermal Blankets
5.7 Pocket Face Masks
5.8 Rubber Gloves
5.9 Dressing

TR Caregiving NC II
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 VARIABLE RANGE
5.10 Space Device
5.11 Cervical Collars

6. Communication 6.1 Mobile phone

System 6.2 Satellite phones
6.3 HF/VHF radio
6.4 Flags
6.5 Flares
6.6 Two-way radio
6.7 Email
6.8 Electronic equipment
7. Vital signs 7.1 Breathing
7.2 Circulation
7.3 Consciousness
8. First Aid Principles 8.1 Checking the site for danger to self, casualty and others
and minimizing the danger
8.2 Checking and maintaining the casualty’s airways,
breathing and circulation

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Complied with institutional requirements, OSH laws infections
control and manual handling procedures and relevant
health organizations.
1.2 Identified physical hazards of the casualty and
minimized immediate risks.
1.3 Assessed and monitored the physical condition of
the casualty.
1.4 Responded to emergency using basic life support measures.
1.5 Provided initial response where First aid is required.
1.6 Dealt with complex casualties or incident.
1.7 Prepared reports to concerned personnel in a timely manner.
2. Underpinning 2.1 Basic anatomy and physiology
knowledge and 2.2 Company standard operating procedures (SOPs)
attitudes 2.3 Dealing with confidentiality
2.4 Knowledge of the First Aider’s skills limitations
2.5 OSH legislation and regulations
2.6 How to gain access to and interpret material safety
data sheets
3. Underpinning skills 3.1 Resuscitation
3.2 Safe manual handling of casualty
3.3 Consideration of the welfare of the casualty
3.4 Report preparation
3.5 Communication skills
3.6 Ability to interpret and use listed documents
4. Resource The following resources MUST be provided:
implications 4.1 Access to relevant work station
4.2 Relevant institutional policy, guidelines, procedures
and protocols
4.3 Equipment and materials relevant to the proposed activities
5. Method of Competency may be assessed through:
assessment 5.1 Demonstration with questioning
5.2 Interview
5.3 Third Party Report
5.4 Portfolio
6. Context of 6.1 Assessment may be done in the workplace or in a
assessment simulated workplace setting.

TR Caregiving NC II
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UNIT OF COMPETENCY MAINTAIN HIGH STANDARDS OF PATIENT
: SERVICES
UNIT CODE : HCS323204

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required in
the maintenance of high standards of patient services.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
1. Communicate 1.1 Effective communication strategies and techniques are
appropriately with identified and used to achieve best patient service outcomes.
patients
1.2 Complaints are responded to in accordance with
organizational policy to ensure best service to
patients.
1.3 Complaints are dealt with in accordance with
established procedures.
1.4 Interpreter services are accessed as required.
1.5 Action is taken to resolve conflicts either directly, where a
positive outcome can be immediately achieved, or by
referral to the appropriate personnel.
1.6 Participation in work team is constructive and
2. Establish and 2.1 Rapport is established to ensure the service is appropriate
maintain good to and in the best interests of patients.
interpersonal 2.2 Effective listening skills are used to ensure a high level
relationship with of effective communication and quality of service.
patients
2.3 Patient concerns and needs are correctly identified and
responded to responsibility and accordingly established
procedures and guidelines.
2.4 Effectiveness of interpersonal interaction is
consistently monitored and evaluated to ensure best
patient service outcomes.
3. Act in a respectful 3.1 Respect for differences is positively, actively and
manner at all times consistently demonstrated in all work.
3.2 Confidentiality and privacy of patients is maintained.
3.3 Courtesy is demonstrated in all interactions with
patients, visitors, carers and family.
3.4 Assistance with the care of patients with challenging
behaviors is provided in accordance with established
procedures.
3.5 Techniques are used to manage and minimize aggression.

TR Caregiving NC II
-1-
 PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
4. Evaluate own work to 4.1 Advice and assistance is received or sought from
maintain a high appropriate sources on own performance.
standard of patient 4.2 Own work is adjusted, incorporating recommendations that
service address performance issues, to maintain the agreed
standard of patient support.

TR Caregiving NC II
-1-
 RANGE OF VARIABLES

VARIABLE RANGE
1. Patients This may include but not limited to:
1.1 Patients

1.2 Prospective patients to the service/s

1.3 Patient may be in contact with the institution through

appropriate health care personnel and professionals or
other advocates or agencies
2. Others with whom 2.1 Other staff and team members
interaction is required
in regard to patient 2.2 Service units or departments
services
2.3 Family members, carers and friends of patients

2.4 Professional representatives or agents of patients such as:

- Medical specialists
- Nurses
- Social workers
- Dietitians
- Therapists
- Allied health professionals
- Volunteers
- Teachers and/or spiritual
- Community

2.5 General Public

3. Communication 3.1 English/Tagalog/Vernacular

3.2 Sign language

3.3 Through an interpreter

3.4 Community language as required by the service/organization

4. Modes of 4.1 Continuing interaction with patients and clients

communication
4.2 Verbal conversations either in person or via telephone

4.3 Written notes by post or electronic media

4.4 Worker, family member friend or professional interpreter

who has relevant languages
5. Respect for 5.1 Physical
difference
5.2 Cognitive/mental or intellectual issues that may impact on
communication

TR Caregiving NC II
-1-
 VARIABLE RANGE
5.3 Cultural and ethnic

5.4 Religious/spiritual

5.5 Social

5.6 Age

5.7 Language literacy and numeracy abilities

5.8 Sexuality and sexual preference

6. Confidentiality and 6.1 Fees
privacy of patients
6.2 Health fund entitlements

6.3 Welfare entitlements

6.4 Payment methods and records

6.5 Public environments

6.6 Legal and ethical requirements

6.7 Writing details (i.e. medical and consent forms)

6.8 Conversations on the telephone

6.9 Secure location for written records

6.10 Offering a private location for discussions

6.11 Information disclosed to an appropriate person consistent

with one’s level of responsibility
7. Performance 7.1 Self-monitoring
monitoring
7.2 Supervisor assessment

7.3 Patient feedback

TR Caregiving NC II
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EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1 Communicated appropriately with patients
1.2 Handled complaints and resolved conflict, or referred
matters to supervisors when required.
1.3 Complied with relevant policies, protocols, guidelines
and procedures of the organization.
1.4 Established and maintained good interpersonal
relationship with patients
1.5 Demonstrated courtesy in all interactions with patients, their
visitors and family.
2. Underpinning 2.1 Roles and responsibilities of self and other workers within the
knowledge and organization
attitudes 2.2 When client/patient issues need to be referred to an
appropriate health professional
2.3 Organizational policies and procedures for privacy and
confidentiality of information provided by patients and
2.4 others Knowledge of cultures relevant to the particular
2.5 service Institutional policy on patient rights and
3. Underpinning skills 3.1 Establishing and maintaining relationships taking into
account individual differences
3.2 Using effective listening techniques
3.3 Using appropriate verbal and non verbal
communication styles
3.4 Ability to interpret and follow the instructions and guidance of
health professionals involved with the care of patients/clients
3.5 Oral and written communication
3.6 Problem solving skills required include the ability to
use available resources and prioritize workload
3.7 Ability to deal with conflict
3.8 Ability to work with others and display empathy with
patient and relatives
4. Resource The following resources MUST be provided:
implications 4.1 Access to relevant workplace or appropriately simulated
environment where assessment can take place.
4.2 Relevant government and organizational policy,
guidelines, procedures and protocols.
4.3 Any relevant legislation in relation to service delivery.
5. Method of Competency may be assessed through:
assessment 5.1 Demonstration with questioning
5.2 Interview
5.3 Third Party Report
6. Context of 6.1 Assessment may be done in a simulated workplace setting.
assessment

TR Caregiving NC II
-1-
 CORE COMPETENCIES

UNIT OF COMPETENCY : PROVIDE CARE AND SUPPORT TO INFANTS AND

TODDLERS
UNIT CODE : HCS323301
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to provide care and support to infants and toddlers ages from
birth to three years.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Comfort infants and 1.1 Tools and equipment are prepared according to the need of
toddlers the infant/toddler.
1.2 Distressed infants and toddlers are responded to
based on appropriate methods, activity and non-verbal
cues.
1.3 Infants and toddlers are picked up and cuddled according
to procedure.
2. Bathe and dress 2.1 Infants and toddlers’ vital signs are checked based on
infants and toddlers procedure.
2.2. Water quantity and temperature are checked as
per requirement.
2.3 Infants and toddlers are bathed according to procedure.
2.4 Comforters are made available to infant and toddler
when needed.
3. Feed infants and 3.1 Infants and toddlers’ feeding bottles are cleaned and sterilized
toddlers as needed.
3.2 Milk formula is prepared as prescribed.
4. Put infants and 4.1 Infants and toddlers’ crib is prepared based on procedure.
toddlers to sleep
4.2 Infants and toddlers are put to sleep based on procedure.
5. Enhance social, 5.1 Infants and toddlers are exposed to family members,
physical, intellectual, relatives and playmates for communication and interaction
creative and purposes.
emotional activities of
infants and toddlers 5.2 Infants/toddlers are provided with manipulative or creative
toys and games as needed.
5.3 Infants/toddlers are given exercise activities as required.

TR Caregiving NC II -1-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Tools and Equipment 1.1 Infants crib/bed
1.2 Blanket/comforters
1.3 Infant carrier
1.4 Stroller
1.5 Bassinet
1.6 Bathing paraphernalia (e.g. Baby bath tub, baby
toiletries, towel, etc.)
1.7 Baby’s Layettes
1.8 Feeding bottles with cap, ring and nipple
1.9 Thermometer
1.10 Thermometer Tray
1.11 Sterilizer
1.12 Infant’s/Toddler’s Formula
1.13 Bibs
1.14 Nursery Rhymes
1.15 Toys for the Crib (Mobile)
1.16 Infants/Toddlers Toys
1.17 Story Books
2. Appropriate method 2.1 Imitating babies’ vocalizations
or Activities 2.2 Talking
2.3 Singing
2.4 Laughing
2.5 Rhymes
2.6 Finger Games
2.7 Holding
2.8 Dancing
2.9 Gentle Bouncing
2.10 Substituting Activities
2.11 Playing
2.12 Distraction to an activity
2.13 Cuddles, comfort
2.14 Listening, talking with the infant or toddler quietly
2.15 Use of transition object
3. Infants/toddlers may 3.1 Crying
show distress by: 3.2 Appearing withdrawn
3.3 Squirming
3.4 Lack of eye contact
3.5 Sleeping difficulties
3.6 Whining

TR Caregiving NC II
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 VARIABLE RANGE
3.7 Not playing or not playing creatively
3.8 Repetitive display of trauma
3.9 Aggression
3.10 Regression
3.11 Speech difficulties (e.g. Stuttering)
3.12 Toilet training difficulties
3.13 Nervous tics (e.g. Cough)
3.14 Hunger
3.15 Tiredness
3.16 Discomfort
3.17 Fear
3.18 Anxiety
3.19 Boredom
3.20 Clinging behavior
4. Non Verbal Cues 4.1 Cues to indicate distress
4.2 Response to an interesting activity
4.3 Smiling
4.4 Cues that express a desire to engage in an activity
of interaction
5. Comforters 5.1 Special toys
5.2 Blankets
5.3 Dummies

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Responded to distressed infants and toddlers in a relaxed
and calm manner.
1.2 Took vital signs, bathed and dressed/undressed infant/toddler.
1.3 Prepared milk formula and fed infant as prescribed.
1.4 Cleaned and sterilized feeding bottles.
1.5 Put infants/toddlers to sleep.
1.6 Enhanced social, physical, intellectual, creative and
emotional activities of the infant/toddler.
1.7 Demonstrated the ability to assess infants/toddlers’ needs
appropriately.
2. Underpinning 2.1 The Dependent Nature of Infants/Toddlers
knowledge and 2.2 Bathing Paraphernalia and ; Types, Uses, Specification
attitudes 2.3 Procedures in Taking Vital Signs
2.4 Basic Infant Care
2.5 Procedures in Bathing and Dressing/Undressing of infants
2.6 Infant Diet
2.7 Procedures in Feeding
2.8 Types and Uses of Clothes and Underwear
2.9 Specifications and Uses of Non-Slip Rubber
2.10 Mat Hand Washing Procedures
2.11 Specifications of Different Types of Thermometer
2.12 Table Etiquette
2.13 Signs of Infants/Toddlers Distress
3. Underpinning skills 3.1 Communication Skills ( listening, speaking, verbal and
non- verbal)
3.2 Empathy
3.3 Interpersonal Skills
3.4 Creative Skills
3.5 Ability to establish bonding with infant/toddler
3.6 Basic Measurement
4. Resource The following resources MUST be provided:
implications 4.1 A childcare workplace
4.2 Facilities, equipment and materials relevant to the unit
of competency
5. Method of Competency MUST be assessed through:
assessment 5.1 Demonstration with questioning
5.2 Interview
6. Context of 6.1 Competency may be assessed in the workplace or in a
assessment simulated work setting.

TR Caregiving NC II
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UNIT OF COMPETENCY PROVIDE CARE AND SUPPORT TO
: CHILDREN
UNIT CODE : HCS323302

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to provide care and support to children between three (3)
years old and twelve (12) years old.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Instill personal 1.1 Hygiene practices are explained clearly to children based
hygiene practices to on established procedures.
children
1.2 Personal hygiene procedure is demonstrated to
children based on health and safety procedures.
1.3 Children paraphernalia are maintained based on
healthy procedures.
2. Bathe and dress 2.1 Children’s vital signs are checked before bathing based on
children procedures.
2.2 Bathing paraphernalia are prepared as per procedure.
2.3 Bath water quantity and temperature are checked based
on health requirements of the child.
2.4 Children are assisted in dressing up according to
prevailing weather condition
2.5 Children’s preferences and decisions are acknowledged,
respected and followed whenever appropriate and
possible
2.6 Children with difficult behavior in bathing are dealt
with appropriately as per procedure.
3. Feed children 3.1 Nutritional requirements of children are determined
according to their developmental stage.
3.2 Menu is prepared in accordance with children’s nutritional and
cultural requirements.
3.3 Appetizing food and drink are prepared and served
sufficiently and appropriately according to the child’s
health needs and preferences.
3.4 Children are fed following healthy procedures.

TR Caregiving NC II -5-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Children’s 1.1 Bathing paraphernalia and toiletries
paraphernalia 1.2 Diaper
1.3 Clothes
1.4 Grooming Kit (baby hairbrush, comb, nail scissors)
1.5 Oral Hygiene (toothbrush, toothpaste)
1.6 Feeding Utensils
1.7 Bibs
1.8 High Chair/Booster Seat/Portable Seat
1.9 Thermometer
1.10 Thermometer Tray
2. Nutritional 2.1 Nutritious food
requirements 2.2 Balance Diet
2.3 Relevant nutritional needs according to age level
3. Menu 3.1 Breakfast
3.2 Lunch
3.3 Dinner
3.4 Snacks
4. Cultural requirements 4.1 Meal patterns over a day
4.2 Drinks provided
4.3 Foods used
4.4 Hot or cold meals
4.5 Spices and flavorings used
4.6 Inclusion of sweets
5. Appetizing food 5.1 Color
5.2 Shape
5.3 Texture
5.4 Variety
6. Health needs of 6.1 Medical advice and diet
children 6.2 Allergies to certain foods
7. Food and drink 7.1 Culture
preferences 7.2 Dietary Requirements
7.3 Religion
7.4 Age
7.5 Family Patterns
7.6 Individual Tastes
7.7 Stage of the Day

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment may requires evidence that the candidate:
competency 1.1 Demonstrated ability to prepare nutritious foods suitable
for children.
1.2 Instilled personal hygiene practices to children.
1.3 Took vital signs before bathing the child.
1.4 Demonstrated feeding procedures.
2. Underpinning 2.1 Bathing and Dressing/Undressing Procedures
knowledge and
2.2 Procedures of Feeding Children
attitudes
2.3 Procedures in Taking Vital Signs
2.4 Proper Health Care of Children
2.5 Hand Washing Procedures
2.6 Table Etiquette
2.7 Good Grooming
2.8 Nutritional Needs of Children
2.9 Fat Contents of Foods
2.10 Dietary Requirements for Infants
2.11 Cultural Practices and Beliefs about Food
2.12 Provision Impact of Foods and Drinks on Dental
2.13 Health Storage of Food – Temperatures
2.14 Food Preparation and Cooking
3. Underpinning skills 3.1 Cooking and Preparing Food
3.2 Menu Planning
3.3 Basic Measurements
4. Resource The following resources MUST be provided:
implications
4.1 A childcare workplace
4.2 Facilities, equipment and materials relevant to the unit
of competency
5. Method of Competency MUST be assessed through:
assessment
5.1 Demonstration with questioning
5.2 Interview
6. Context of 6.1 Competency may be assessed in the workplace or in a
assessment simulated work setting.

TR Caregiving NC II
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UNIT OF COMPETENCY FOSTER THE SOCIAL, INTELLECTUAL, CREATIVE
: AND
EMOTIONAL DEVELOPMENT OF CHILDREN

UNIT CODE : HCS323303

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
foster the social, intellectual, creative and emotional development
of children from 1-12 years old.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
1. Foster children’s 1.1 Opportunities to develop self help skills and
independence and independence are provided as needed.
autonomy 1.2 Children are given opportunities to make choice in
appropriate ways taking into consideration their individual
differences.
1.3 Children are encouraged to accept responsibility for their
own actions.
1.4 Opportunities are created for children to participate in
2. Encourage children to 2.1 Children are encouraged to express their feelings, ideas
express their feelings, and needs based on social norm.
ideas and needs 2.2 Children are provided with activities as means of
releasing their feelings according to their interests and needs.
2.3 Children are encouraged to respect each other’s
individual needs, abilities and interest.
3. Stimulate children’s 3.1 Children are encouraged to express their imagination
awareness and and creativity based developmental needs.
creativity 3.2 Children are provided with activities that would support
awareness of the range of movements of their own body
based on developmental needs.
3.3 Materials and experiences are provided that would
stimulate their various senses based on their interests.
3.4 Experiences that develop and enhance imagination
and creativity are provided based on their interests.
4. Foster children’s self 4.1 Opportunities are provided for children to experience
esteem and their individual strengths and needs.
development of self 4.2 Acknowledgement and positive support are given based
concept on child experience negative feeling (frustration,
aggression, depression, fear and anxiety).
4.3 Activities that present a challenge within the child’s needs
and capabilities are provided based on developmental stage.
4.4 Individual differences are acknowledged and respected
based on child’s development stage.
4.5 Children’s achievements are acknowledged and
appreciated based on preference.
4.6 Children’s positive self-worth and self esteem are enhanced.

TR Caregiving NC II
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RANGE OF
VARIABLES
VARIABLE RANGE
1. Opportunities 1.1 Socio dramatic play
1.2 Movement
1.3 Listening to music
1.4 Art experiences including day and finger painting
2. Individual differences 2.1 Age
2.2 Gender
2.3 Family background and lifestyle
2.4 Abilities and disabilities
2.5 Style of social interaction
2.6 Appearance
2.7 Cultural beliefs and practices
2.8 Temperament
2.9 Interests
2.10 Peer group acceptance, membership or isolation
3. Children’s activities Children’s activities are carried out with the use of the following:
3.1 Playpen with approximate toys according to age group
(cradle toys, objects to explore by mouth, swinging toys,
rattles, toys to poke, squeeze and push along
3.2 Audio Visual Equipment (radio cassette, TV)
3.3 Coloring Books
3.4 Crayons
3.5 Pencils
3.6 Peg Boards
3.7 Beads to String
3.8 Construction Sets
3.9 Scissors
3.10 Paper
3.11 Color
3.12 Paint/Short Fat Paint Brushes
3.13 Play Dough
3.14 Activity Kit
3.15 Puzzles
3.16 Books
3.17 Manual

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Demonstrated ability to evaluate the emotional and
psychological stage of the child and to plan activities
which will enhance their development
1.2 Demonstrated ability to assist children to be creative
through providing a stimulating and challenging
environment, taking into account child’s age, development,
culture and abilities
1.3 Demonstrated ability to engage children in a range of
developmental opportunities which are matched to
2. Underpinning 2.1 Psychology of Children
knowledge and
2.2 Cultural Awareness
attitudes 2.3 Processes for Creative and Artistic Expression
2.4 Children Developmental Stages
2.5 Understanding of Children’s Physical and Skills Development
2.6 Children’s Needs, Interests and Problems
3. Underpinning skills 3.1 Planning
3.2 Interpersonal Skills
3.3 Motivational Skills
4. Resource The following resources MUST be provided:
implications
4.3 A childcare workplace
4.4 Facilities, equipment and materials relevant to the unit
of competency
5. Method of Competency MUST be assessed through:
assessment
5.1 Demonstration with questioning
5.2 Interview
6. Context of 6.1 Competency may be assessed in the workplace or in a
assessment simulated work setting.

TR Caregiving NC II
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UNIT OF COMPETENCY FOSTER PHYSICAL DEVELOPMENT OF
: CHILDREN
UNIT CODE : HCS323304

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
foster specific physical development of children from 1-12 years
old.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables
1. Enhance physical 1.1 Children are provided with tools and equipment based
activities of on physical development needs.
children
1.2 Children are given exercise or activities based on needs.
2. Create opportunities 2.1 Children are provided opportunities to develop
for children to their physical skills based on development needs.
develop a wider
range of physical 2.2 Children are given the opportunities to develop
development themselves physically in accordance with resources
available.
2.3 Equipment and tools are made available based on needs.
2.4 Opportunities for physical development are
provided based on child’s stage of growth and
development.

4. Provide experience to 4.1 Experiences are provided which will develop and
support physical enhance physical fitness.
development of
children 4.2 Encouragement is given to children to learn to develop
habit forming physical activities
4.3 Ways and means for the child to participate in physical
fitness are communicated, modeled and practiced

TR Caregiving NC II -11-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Tools and equipment 1.1 Playpen with approximate toys according to age group
(cradle toys, objects to explore by mouth, swinging toys,
rattles, toys to poke, squeeze and push along
1.2 Audio Visual Equipment (radio cassette, TV)
1.3 Coloring Books
1.4 Crayons
1.5 Pencils
1.6 Peg Boards
1.7 Beads to String
1.8 Construction Sets
1.9 Scissors
1.10 Paper
1.11 Color
1.12 Paint/Short Fat Paint Brushes
1.13 Play Dough
1.14 Activity Kit
1.15 Puzzles
1.16 Books
2. Opportunities to 1.17
2.1 Manual
Child/Worker Ratios
support children’s 2.2 Physical Environment – Constraints & Potential
development will vary 2.3 Purpose of the Service
according to a 2.4 The amount and type of support from parents and
number of factors participation by parents
such as: 2.5 The level of support available to the service from external
bodies e.g. advice specialist services, resource workers
2.6 The frequency and regularity of use of the service by the child
2.7 Age of the Child
3. Physical skills 3.1 Skills in motor areas – fine and gross motor
3.2 Dexterity
3.3 Eye – Hand Coordination
3.4 Balance
3.5 Locomotion
3.6 Coordination
4. Opportunities to 4.1 Active Games
develop physical 4.2 Sports
fitness skills may 4.3 Exercises
include: 4.4 Setting up venue/environment
4.5 Range of environments and equipment
4.6 Socio dramatic play
4.7 Play with construction materials
4.8 Art activities
5. Opportunities to 5.1 For infants
develop relevant 5.1.1 Equipment and toys such as cradle toys, objects to
physical skills will explore by mouth, swinging toys, rattles, toys to poke,
vary according to the squeeze and push along
age/disability of the 5.2 For Toddlers
child - 5.2.1 Opportunities provided to practice new skills of walking,
climbing, balancing and pushing and pulling wheeled
toys
5.3 For 3 to 5 years old
TR Caregiving NC II
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 VARIABLE RANGE
5.3.1 Opportunities to develop fine motor skills such as
puzzles, peg boards, beads to string, construction
sets, crayons, brushes, scissors
5.3.2 Opportunities to practice large muscle skills such as
running, jumping, catching a ball etc.
5.4 For 6 to 12 years old
5.4.1 Opportunities for development of balance, skilled
climbing, riding, skating opportunities to develop skills
in running kicking, catching, skipping, throwing,
writing, drawing, gluing etc.
6. Opportunities 6.1 Indoor and Outdoor Facilities
provided to develop 6.2 Environment
skills may be needed 6.3 Venue/Location
to adapt to factors 6.4 Type of Service
such as: 6.5 Workers own physical capabilities
6.6 The desire for children to set up equipment themselves
6.7 Safety considerations
6.8 Peer group pressure
7. Advice may be 7.1 Physiotherapist
sought from: 7.2 Occupational Therapist
7.3 Other Staff
7.4 Parents

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Demonstrated ability to engage children in a range of
developmental opportunities which are matched to their
developmental stage and specific needs
2. Underpinning 2.1 Knowledge and understanding of children’s physical
knowledge and development and skill development
attitudes
2.2 Acceptance of each child’s rate of development,
needs, interests and strengths
2.3 Experiences that will target specific areas of
physical development
2.4 Needs of children with a sensory/physical disability
2.5 Equipment, toys and resources that can be used to
stimulate physical development
2.6 Knowledge of interaction between physical development
and other areas of development – especially social and
psychological development
2.7 Relevant organizational standards, policies and procedures
3. Underpinning Skills 3.1 Planning
3.2 Interpersonal Skills
3.3 Motivational Skills
4. Resource The following resources MUST be provided:
implications
4.1 A childcare workplace
4.2 Facilities, equipment and materials relevant to the unit
of competency
5. Method of Competency MUST be assessed through:
assessment
5.1 Interview/oral questioning
6. Context of 6.1 Competency may be assessed either in the workplace or in a
assessment simulated workplace setting.

TR Caregiving NC II
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UNIT OF COMPETENCY PROVIDE CARE AND SERVICES TO
: ELDERLY
UNIT CODE : HCS323305

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
in providing support and assistance to maintain quality care
for the elderly to meet his/her daily needs including
nourishment, mobility, personal hygiene and other support within
the plan of care.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Establish and 1.1 Self introduction by the caregiver to the elderly client is
maintain an done based on established procedures.
appropriate
relationship with the 1.2 Appropriate attitudes such as confidentiality, privacy,
elderly courtesy and respect are adhered to and demonstrated
towards the elderly based on established procedures.
1.3 The elderly’s own interest, rights, freedom and decision-
making are supported and respected based on established
procedures.
1.4 Short interpersonal exchanges with the elderly in
establishing, developing and maintaining rapport are
encouraged.
2. Provide appropriate 2.1 All support is provided to the elderly in accordance with the
support to the elderly elderly’s needs, rights, self determination and individual
differences.
2.2 The elderly is encouraged and supported to participate
in ceremonial, cultural, educational, recreational,
religious, social, and spiritual activities as appropriately
planned.
and healthy environment, including minimizing physical
dangers and risk of infections based on established
procedures.
2.4 Proper response to situations of risks to health and safety
is provided and maintained based on established
procedures.
3. Provide assistance 3.1 Personal preferences are identified in consultation with the
with elderly’s elderly and a plan for execution is mapped out based on
personal care needs established procedures.
3.2 The elderly is supported and encouraged in exercising their
rights and personal preferences without compromising their
safety and those of others and in accordance with
established procedures.
3.3 Short interpersonal exchanges, clarifying meaning and
maintaining interaction to identify the elderly’s preferences
are conducted based on established procedures.
3.4 Time is scheduled to effectively listen to the elderly’s
preferences to maximize his/her well being.

TR Caregiving NC II -15-
 PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
4. Provide assistance 4.1 The elderly’s personal care needs (aids to daily living)
with the elderly’s are identified and assistance provided.
personal care needs
4.2 Specific concerns and difficulties in meeting some
personal care needs are identified, clarified and modified
with the elderly in order to effectively address such
concerns and problem needs.
4.3 Assistive devices for providing assistance for the elderly
are identified and used as appropriate.
4.4 Organizational policies and practices for reporting
are followed as appropriate.
4.5 The elderly’s self esteem and confidence are enhanced.
4.6 Provisions for interaction between the elderly and
the community are researched and developed.
4.7 Developmental and progressing personal care needs are
identified, acknowledged and provided for as
appropriate.
4.8 Empathy is demonstrated in supporting and caring for

TR Caregiving NC II
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RANGE OF
VARIABLES
VARIABLE RANGE
1. Elderly rights may be 1.1 Service/outcomes standards documents
detailed in: 1.2 Legislation
1.3 Organizational policies and practices
2. Short interpersonal 2.1 Chatting in friendly manner
exchanges 2.2 Inquiring about the elderly’s health
2.3 Short casual exchanges
2.4 Effective communication
2.5 Dialogue
2.6 Question and answer/interview techniques
3. Needs of the elderly 3.1 Physical, sexual
3.2 Financial
3.3 Household assistance and maintenance
3.4 Religious
3.5 Cultural
3.6 Spiritual
3.7 Recreational
3.8 Social and emotional
3.9 Intellectual
4. Factors contributing 4.1 Culture
to individual 4.2 Age
difference 4.3 Economic
4.4 Social
4.5 Gender
4.6 Physical
4.7 Intellectual
4.8 Language
4.9 Spiritual
4.10 Marital Status
5. Assistance 5.1 Providing information and advice
5.2 Accompanying or providing specific services
5.3 Encouragement and support for decisions and actions
5.4 Companionship
6. Maximum well being 6.1 Independent living
6.2 Observation of own customs and cultural practices coming
and going from environment with safety
6.3 Belonging to social groups
6.4 Frequent visits to and from family, relatives and friends
6.5 Companionship
6.6 Efficient care from caregiver
7. Personal care needs 7.1 Daily living including:
7.1.1 Maintaining personal safety
7.1.2 Communication (speech, writing, non-verbal
communication)
7.1.3 Eating and drinking
7.1.4 Eliminating
7.1.5 Breathing
7.1.6 Mobilizing and transferring (moving from place to
place and position to position)
7.1.7 Attending to personal hygiene (bathing, laundering
personal linen)
TR Caregiving NC II
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 VARIABLE RANGE
7.1.8 Dressing and undressing
7.1.9 Attending to own spiritual needs
7.1.10 Grooming and expressing sexuality
7.1.11 Toileting
7.1.12 Keeping appointments (Doctors, Dentists,
Bankers, Lawyers)
7.1.13 SPICE (Spice, Physical, Intellectual, Creative and
Emotional) activities
7.2 Daily Routine
7.2.1 Accessing education and employment
7.2.2 Accessing financial resources and allowances
7.2.3 Paying bills and regular outgoings
7.2.4 Shopping
7.2.5 Preparing meals
7.2.6 Climbing stairs
7.2.7 Maintaining household (cleaning, laundry,
décor, repair)
7.2.8 Traveling by private and public transport
7.2.9 Interacting with others and socializing
7.2.10 Accessing leisure, recreational and sporting activities
7.3 Assisting with self-administration of medication according to:
7.3.1 Organizational practice and policy
7.3.2 Government regulation, policy and legislation
7.3.3 Instructions from the elderly, their trustees,
medical team and significant others
7.4 Physical comfort and rest
7.4.1 Appropriate rest
7.4.2 Proper clothing
7.4.3 Fit dentures
7.4.4 Aids (wheelchairs, braces, walker, reading glasses)
7.4.5 Comfortable bed and chair
7.5 Privacy
7.6 Confidentiality
7.7 To be treated in a dignified, safe and comfortable manner
7.8 To express success, satisfied or own feelings
8. Assistive Devices 8.1 Wheelchair
8.2 Walker
8.3 Cane
8.4 Crutches
8.5 Parallel Bars
8.6 Feeding Utensils
8.7 Handrails
8.9 Commode
8.10 Reading Materials
9. Appropriate 9.1 Courtesy
communication and 9.2 Empathy
relationship building 9.3 Non judgmental manner
processes 9.4 Listening
9.5 Treating the elderly person as an individual
9.6 Respect for difference
9.6.1 Cultural
9.6.2 Physical
9.6.3 Emotional
TR Caregiving NC II
-18-
 VARIABLE RANGE
9.6.4 Beliefs
9.6.5 Customs
9.6.6 Values
9.6.7 Religions
10 Assistance may vary 10.1 The ability of the worker
according to: 10.2 Mental well being
10.3 Physical well being
10.4 Social well being
10.5 Emotional well being
10.6 Creative well being
11. Factual information 11.1 Asking questions
to identify the 11.2 Observing the elderly
elderly’s preferences 11.3 Asking for clarification from the elderly
may be gathered by: 11.4 Asking other significant people such as relatives, friends, staff
11.5 Listening for relevant information concerning the
elderly’s preferences
11.6 Offering choices and suggestions
11.7 Consulting professionals’ opinions and suggestions for
the elderly to consider
12. Assistance may vary 12.1 The ability of the worker
according to: 12.2 Mental well being
12.3 Physical well being
12.4 Social well being
12.5 Emotional well being
12.6 Creative well being
13. Processes and aides 13.1 Meals on wheels
may include: 13.2 All equipment and aids
13.3 Transport services
13.4 Around the clock caregiver
13.5 Occasional caregiver
13.6 Senior lodges accommodation
13.7 Trips to or visits from medical team
14. Reporting may 14.1 Changes in appearance and behavior in accordance with
include: reporting instructions
14.2 Medicine chart
14.3 Observation log book
14.4 Incident and Accident Reports
15. Reporting may be to: 15.1 Supervisors
15.2 Colleagues
15.3 Health workers
15.4 Administrator
15.5 Health care services
15.6 Emergency services
15.7 Community care
15.8 Social services
15.9 Relatives
16. Reporting may be 16.1 Telephone
via: 16.2 Hand over reports
16.3 Face to face
16.4 Written

TR Caregiving NC II
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 VARIABLE RANGE
17. Social and personal 17.1 Being independent
well being may 17.2 Maintenance of personal contacts
include: 17.3 Control of financial affairs
17.4 Coming and going from environment within
safety requirements
17.5 Observation of own customs and cultural practices
17.6 Exercising legal, social and other obligations
and responsibilities
17.7 Keeping and maintaining personal possessions
17.8 Privacy
17.9 Access and entitlement to respite and other services
17.10 Maintaining community participation
17.11 Participation in programs and activities
17.12 Sharing knowledge and skills
18. Well being may vary 18.1 Service provision environment e.g. independent living,
according to: residential care facility, day center
18.2 Health Status
18.3 Worker’s Role
18.4 SPICE Status
19. Provision of aids 19.1 Referral to advisory centers
may include: 19.2 Information
20. Spiritual needs may 20.1 Formal and informal religious observance
include: 20.2 Need for private time and space for contemplation
20.3 Ceremonial Observances
21. Aids may include: 21.1 Mobility
21.2 Hearing
21.3 Speech
21.4 Vision
22. The elderly’s self 22.1 Assisting the elderly with difficult tasks
esteem and 22.2 Clarifying and discussing the elderly’s abilities and disabilities
confidence may be 22.3 Encouraging the elderly to try new activities
encouraged by:
23. Psychological needs 23.1 Freedom from undue stress
23.2 Self-esteem
23.3 Purpose
23.4 Personal identity
23.5 Life stage development

TR Caregiving NC II
-20-
EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1 Worked within roles and responsibilities in a manner which
accommodates and accepts individual differences of
the elderly
1.2 Established and maintained appropriate relationship with
the elderly
1.2 Provided appropriate support and assistance with the elderly’s
personal care needs
1.3 Understood and adhered to own roles and responsibilities
1.4 Understood accountability and responsibility of
supervisors and colleagues
1.5 Consulted with the elderly, including asking questions,
observing, listening and suggesting
1.6 Recognized and understood the elderly’s rights and
personal preferences including the ability to list the elderly’s
preferences.
1.7 Demonstrated a non-judgmental attitude to the different
emotional, psychological and spiritual needs of the elderly
in all communications
2. Underpinning 2.1 Types, uses, specifications and maintenance of bathing
Knowledge and paraphernalia
Attitudes 2.2 Procedures of bathing and dressing the elderly
2.3 Proper care of elders
2.4 Principles and procedures in taking vital signs
2.5 Common signs and symptoms of common illnesses
2.6 Principles and procedures of medicine administration
2.7 Relevant plan of care, roles and responsibilities of caregiver
4.3 Relevant policies, protocols and practices of the certain
organizations in relation to services to the elderly
2.9 Process of ageing
2.10 Different religious, cultural, spiritual, physical and
ceremonial perspectives
2.11 Causes, implications and treatment of dementia and
other elderly related conditions
2.12 Depending on the work, roles or services provided, specific
knowledge of particular groups or issues may be required
like:
2.12.1 Alcohol and other drugs
2.12.2 Cultural and linguistics diversity
2.12.3 Risk of self harm
2.12.4 Women
2.12.5 Men
2.12.6 Community education
2.12.7 Mental health
2.13 Common problems of the elderly and their ramifications
2.14 Different cultural requirements and preferences
2.15 Factors giving rise to grief and loss in the
elderly
2.16 Safety risks to the elderly

TR Caregiving NC II
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3. Underpinning skills 3.1 Ability to establish and maintain a relationship that takes into
account the elderly’s individual differences (e.g. age,
abilities, disabilities, cultural background)
3.2 Oral communication skills (language skills) and non-verbal
communication skills (e.g. touch, smiling, etc.) necessary to
develop a trusting relationship with an elderly. Language
skills may be English, mother language or technical language
(medical terms) as required by employment service or
organization
3.3 Oral communication skills (language competence) required
to fulfill job roles as specified by the employment
organization/service. Oral communication skills include
asking questions, clarifying understanding of the elderly’s
preferences and expressing encouragement in oral
communication. Service/organization may require
competence in English or native language, as required by the
3.4 elderly. Reading and writing skill (literacy competence)
required to
fulfill job roles as specified by employment
organization/service. The level of skills may range from the
ability to write short messages or a shopping list, to assist
the elderly with banking, reading of mail, answering the
phone, receiving messages etc. the employment
service/organization may require competence in a language
3.5
4. Resource other than
The following English,MUST
resources depending on job request
be provided
implications 4.1 A childcare workplace
4.2 Facilities, equipment, supplies and materials relevant to
the unit of competency
5. Method of Competency MUST be assessed through:
assessment 5.1 Demonstration with questioning
5.2 Interview
6. Context of 6.1 Competency may be assessed in the workplace or in a
assessment simulated work setting.

TR Caregiving NC II
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UNIT OF COMPETENCY : PROVIDE CARE AND SUPPORT TO PEOPLE WITH
SPECIAL NEEDS

UNIT CODE : HCS323306

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
in providing support and assistance to maintain quality care for
people with special needs to be able to enhance their
abilities to communicate and be independent; responding to
the physical, medical, health and safety, personal care and
home maintenance requirements of people with disabilities.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables
1. Establish and 1.1 All dealings with people with special needs are aimed at
maintain appropriate generating a trusting relationship which include protecting
relationship with confidentiality, privacy, individual choices and the right to
people with special decision making.
needs
1.2 Respect for individual differences is demonstrated in
all dealings with people with special needs.
1.3 Support for the interests, rights and decision making of
people with special needs is demonstrated in all dealings.
1.4 People with special needs are actively encouraged and
supported to communicate ideas, feelings and
2. Provide appropriate 2.1 All support to people with special needs are provided in
support to people accordance with their needs, rights and self
with special needs determination.
2.2 Assistance is provided to people with disabilities according
to the employment organization guidelines.
2.3 Information required by people with special needs are
identified and provided.
2.4 Reactions and limitations regarding differences are
recognized and appropriate assistance is sought to ensure
3. Assist in maintaining 3.1 People with special needs are provided with support in
well being of people maintaining a clean, safe and comfortable environment.
with special needs.
3.2 Situations of risk to health and safety are responded to
in accordance with established and approved health
and safety procedures.
3.3 People with special needs are actively encouraged to
practice self expression.
3.4 Rights and responsibilities of people with special needs
are discussed with them professionally and in a non-
threatening and non-critical ways.
3.5 Strategies are developed for people with special needs
to assert self terms of accomplishments and

TR Caregiving NC II -23-
 PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
4. Assist people with 4.1 The dignity, privacy and personal choice of people
special needs to with special needs in relation to needs are upheld.
identify and meet
their needs 4.2 People with special needs are assisted to identify, select
and prioritize their specified nursing needs.
4.3 People with special needs are assisted to identify,
select, prioritize and fulfill or implement their social,
physical, intellectual, creative and emotional activities.
4.4 People with special needs are assisted to select and
develop strategies to meet their requirements in order to
achieve their nursing needs.
5. Assist people with 5.1 The types, frequency and triggers of challenging behaviors of
special needs in a person with special needs are identified, assessed and
maintaining an researched.
environment that
enables maximum 5.2 Strategies for the prevention and management of
independent living challenging behavior/s are planned and implemented
according to approved safety procedures.
5.3 People with special needs are encouraged and supported
to express self.
5.4 Independent thinking (such as decision, opinion and
preferences) by people with special needs are
encouraged and supported.
5.5 Strategies that would promote independence of people
with special needs are developed and implemented.

TR Caregiving NC II
-24-
RANGE OF VARIABLES

VARIABLE RANGE
1. Tools and equipment 1.1 Bed with side rails
1.2 Night Light
1.3 Handrails
1.4 Assistive device (wheelchair, cane, walker and crutches
1.5 Commode
1.6 Feeding Utensils
1.7 Clock
1.8 Reading Materials
1.9 Activity Kit
2. Individual differences 2.1 Daily living such as:
2.1.1 Culture
2.1.2 Age
2.1.3 Economic
2.1.4 Social
2.1.5 Gender
2.1.6 Physical
2.1.7 Emotional
2.1.8 Intellectual
2.1.9 Language
2.2 Rights may be detailed in:
2.2.1 Service/outcomes standards
2.2.2 Legislation
2.2.3 Organizational policies and practice
2.3 Support will be in the Context for services offered including:
2.3.1 Personal support
2.3.2 Employment support
2.3.3 Community access
2.3.4 Accommodation support
2.3.5 Lifestyle support
3. Assistance 3.1 Providing information
3.2 Assistance with mobility or providing specific support such
as transport
3.3 Encouragement and support for decisions and and actions
3.4 General household assistance and maintenance
4. Differences 4.1 Individual (age, gender, ability, history, personal preferences)
4.2 Cultural
4.3 Spiritual
4.4 Sexual preference
5. Rights 5.1 Choose for oneself

TR Caregiving NC II
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 VARIABLE RANGE
5.2 Have meaningful work
5.3 Privacy
5.4 Dignity
5.5 Confidentiality
5.6 Self determination
5.7 Appropriate support
5.8 Skill development
5.9 Advocacy
5.10 Being treated as a valued individual
5.11 Fair treatment
5.12 Right to enter into a relationship
5.13 Right to express sexuality
6. Responsibilities 6.1 Act within the law
6.2 Treat others with consideration and respect
6.3 Abide by family obligations
6.4 Abide by the policies and procedures of the services
being used
7. Personal needs may 7.1 Daily living including:
include providing 7.1.1 Maintaining personal safety
assistance with:
7.1.2Communication (speech, writing, non-
verbal communication)
7.1.3 Eating and drinking
7.1.4 Eliminating
7.1.5 Breathing
7.1.6 Mobilizing and transferring (moving
from place to place and position to position)
7.1.7 Attending to personal hygiene (bath-
ing, laundering personal linen)
7.1.8 Dressing and undressing
7.1.9 Attending own spiritual needs
7.1.10 Grooming and expressing sexuality
7.2 Physical/instrumental activities of daily living:
7.2.1 Accessing education and employment
7.2.2 Accessing financial resources and allowances
7.2.3 Paying bills and regular outgoings
7.2.4 Shopping
7.2.5 Preparing meals
7.2.6 Climbing stairs
7.2.7 Maintaining household (cleaning, laundry,
décor, repairs)
7.2.8 Traveling by private and public transport
TR Caregiving NC II
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 VARIABLE RANGE
7.2.9 Interacting with others and socializing
7.2.10 Accessing leisure, recreational and sporting activities
7.3 Assisting with self-administration of medication according to:
7.3.1 Organizational practice and policy
7.3.2 Government regulation, policy and legislation
7.4 Physical comfort and rest
7.5 Pain management
7.6 Maximization of independence and personal preferences
7.7 Empowerment e.g. Enhancing of clients ability to
communicate, act independently and uphold rights
and responsibilities
8. Strategies to meet 8.1 Responding to requirements arising from differences
needs 8.2 Utilizing personal support equipment e.g. chair lifts,
wheelchairs, hearing impaired phones, etc.
8.3 Enlisting specialist skills
9. Support may be 9.1 In the clients home
provided: 9.2 At residential or other services
10.Relevant legislation 10.1 Occupational health and safety
and policies on health 10.2 State health acts
and safety
10.3 EEO legislation
10.4 Organizational policies and guidelines
10.5 Daily living
10.6 Medications
10.7 Dealing with changes in physical or mental well being
10.8 Occupational Health and Safety
10.9 Sexual Harassment
10.10 Abuse prevention
11.Prevention and 11.1 Recognizing triggers and deflecting them
management of 11.2 Using active listening and observation skills
challenging behavior
11.3 Ensuring effective communication
11.4 Seeking expert assistance

TR Caregiving NC II
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EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency: 1.1 Established and maintained appropriate relationship
with people who have special needs
1.2 Provided appropriate support to people with special needs
1.3 Assisted in maintaining the well being of people with
special needs
1.4 Assisted people with special needs to identify and meets
their needs
2. Underpinning 2.1 Relevant organizational policies and procedures and
knowledge and responsibilities within it
attitudes 2.2 Relevant policies, protocols and practices of the
organization in relation to own work activities
2.3 Basic knowledge of different types of disabilities and
their effects on clients need
2.4 Understanding of support requirements for people with
special needs
2.5 Different religious, cultural, spiritual, physical, specific
knowledge of particular groups or issues may be required
like the following:
2.5.1 Alcohol and other drugs
2.5.2 Cultural and linguistic diversity
2.5.3 Risk of self harm
2.5.4 Women
2.5.5 Men
2.5.6 Community education
2.5.7 Mental health
2.6 Organizational philosophy and goals
2.7 Legislative provision in relation to the rights of people
with disabilities
2.8 Basic knowledge of human, social, psychological,
cognitive and physical development
4.4 Role and responsibility of self and others in the organization
4.5 Organization’s definition of challenging
behavior
4.6 Relevant support equipment (and technologies)
and related occupational health and
safety requirements regarding their use
2.10 Impact of particular types of disability
2.11 Principles of empowerment/disempowerment in relation
to people with special needs
2.12 Occupational health and safety guidelines
2.13 Cultural factors affecting people with special
needs requirements

TR Caregiving NC II
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 2.14 Understanding of regulations and guidelines governing
the handling of medication
3. Underpinning skills 3.1 Interpersonal skills appropriate to work with people
with special needs
3.2 Oral communication skills (language skills) necessary to
develop a trusting relationship with people with special
needs. Language may be English or community language as
required by service or organization
3.3 Communication
3.4 Team work
3.5 Negotiation
3.6 Use of equipment Interpersonal
3.7 communication Observation as
3.8 required by job role
3.9 Assessment as required by job role
4. Resource The following resources MUST be provided:
implications 4.1 A child care workplace
4.2 Facilities, equipment, tools, supplies and materials relevant
to the unit of competency.
5. Method of Competency MUST be assessed through:
assessment 5.1 Demonstration with questioning
5.2 Interview
6. Context of 6.1 Competency may be assessed in the workplace or in a
assessment simulated workplace setting.

TR Caregiving NC II
-29-
UNIT OF COMPETENCY MAINTAIN A HEALTHY AND SAFE
: ENVIRONMENT
UNIT CODE : HCS323307

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to maintain various aspects in home maintenance taking
into consideration health and safety environment.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Maintain a clean and 1.1 Cleaning occurs as an ongoing process as per regulations.
hygienic environment 1.2 Appropriate cleaning agents, tools and equipment are
used in accordance with established procedures.
1.3 Infection control procedures are followed according to
established procedures.
1.4 Ventilation, lighting and heating/cooling are adequately
maintained.
1.5 Personal hygiene/health procedures are adhered to at
all times.
1.6 Beds and beddings are cleaned to conform to health,
hygiene and safety requirements as relevant.
2. Provide a safe 2.1 Organizational policies and procedures on safety are
environment implemented as required.
2.2 Environment protection policy is implemented.
2.3 Tools, equipment, toys and games are appropriate to the
age of the child.
2.4 Equipment is selected, checked and maintained to ensure
safety.
2.5 The environment is set up to ensure safety of the client.
2.6 Area is checked for hazards and risks reduction strategies
are implemented
2.7 Fire exits are kept unobstructed
2.8 Disposal of waste materials is conducted in a safe and
hygienic way
2.9 Cleaning materials are stored safely
3. Supervise the safety 3.1 Clients are supervised in accordance with legal requirements
of clients and regulations.
3.2 Rules for safe play are explained, modeled and
implemented.
3.3 Direct contact with individuals/group is maintained.
3.4 Potential risks are identified and acted upon to
prevent/minimize risks.
3.4 Hazards and potential hazards in the environment are
identified and clients are informed accordingly.
3.5 Emergencies and evacuation procedures are discussed
and practiced with clients.
3.6 Supervision is used as an opportunity to interact with clients.

TR Caregiving NC II -30-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Tools and equipment 1.1 Cleaning materials (e.g. detergent soap, brush, broom,
mop, rags, glass wiper)
1.2 Vacuum Cleaner
1.3 Play area with appropriate toys and padding
2. Legal requirements 2.1 Staff/children ratios
and regulations 2.2 Babies are never left unattended in the bath or on change
regarding supervision table
3. Cleaning 3.1 Disinfecting nappy change areas
3.2 Washing floor
3.3 Vacuuming
3.4 Disinfecting toilet areas
4. Disposal of waste 4.1 Nappies
materials 4.2 Soiled tissues/wipes
4.3 Alternative Method for rest e.g. Hammocks
5. Organizational 5.1 Legal/legislative requirements
procedures 5.2 Organizational policies regarding excursions
implemented for
safety
6. Checking area for 6.1 Needles/sharp implements in outdoor areas
hazards may include 6.2 Animal droppings in outdoor areas
checking for:
7. Maintaining direct 7.1 Child’s age
contact with 7.2 Child’s level of independence/dependence
child will vary 7.3 Child’s safety/risk taking behaviors
according to: 7.4 Activity child is involved in
7.5 Ability of child
8. Contact can include: 8.1 Sight
8.2 Sound
8.3 Glass viewing windows
8.4 Line of Sight
8.5 Within physical reach
9. Potential risk may be: 9.1 Babies learning to eat solid foods
9.2 Children learning new skills such as walking, balancing
9.3 Particular “combinations” of children playing together
9.4 Babies going to sleep with a bottle
9.5 Risk of dehydration on very hot days
9.6 SIDS
9.7 When children are attempting an activity that may be
beyond their previous ability
10.Rules for safe play 10.1 Use of equipment
10.2 How children play together
11.Providing a safe 11.1 A purpose designed and built center
environment and risk 11.2 Non purpose built center
reduction strategies 11.3 A home
will vary according to 11.4 Appropriate for the age range of children
whether the location
is:
12.Hazards may be 12.1 Verbally
identified to children 12.2 By signs
in a range of ways: 12.3 By symbols

TR Caregiving NC II
-31-
 VARIABLE RANGE
13.Risk 13.1 Gates on stairs
reduction/strategies 13.2 Covers on electrical sockets
13.3 Removal/locking away of dangerous substances
13.4 Close supervision of any children in kitchens
13.5 Fences and gates, locking mechanisms
13.6 Out of bounds areas
13.7 Vacuuming/sweeping floors to remove small
dangerous objects
13.8 Particularly close supervision in some areas
13.9 Placing babies/infants to sleep in positions recommended
for prevention of SIDS

TR Caregiving NC II
-32-
EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Demonstrated ability to provide a clean and safe
environment for children
1.2 Observed personal hygiene/health procedures
1.3 Implemented environment protection policy
1.4 Explained and implemented rules for safe play
1.5 Identified potential risks and hazards and explained to clients
1.6 Discussed and practiced with clients the emergencies
and evacuation procedures.
2. Underpinning 2.1 Up to date knowledge of regulations are understood
knowledge and
2.2 Regulations on safety, health and hygiene
attitudes
2.3 Potential hazards to children
2.4 Hazards of traffic for children
2.5 Risk minimization strategies and risk reduction
2.6 strategies The spread of infectious diseases and cross
2.7 infection Strategies to minimize the spread of infectious
2.8 diseases Developmental stage
2.9 Appropriate toys and equipment – safety and risks
2.10 Legal requirements for supervision including worker
and child ratios
2.11 Organizational standards, policies and procedures
2.11 Hazards in the home environment
3. Underpinning skills 3.1 Risk minimization strategies and risk reduction strategies
3.2 Strategies to minimize the spread of infectious diseases
3.3 Interpersonal safe use of equipment and materials
4. Resource The following resources MUST be provided:
implications
4.1 A childcare workplace
4.2 Facilities, equipment, supplies and materials relevant to
the unit of competency
5. Method of Competency MUST be assessed through:
assessment
5.1 Demonstration with questioning
5.2 Interview
6. Context of 6.1 This unit could be assessed either in the workplace or in a
assessment simulated workplace setting.

TR Caregiving NC II
-33-
UNIT OF COMPETENCY RESPOND TO
: EMERGENCY
UNIT CODE : HCS323308

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to respond to emergencies which include various aspects of
disease control and prevention and emergency measures
that can be administered effectively.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Implement 1.1 Exclusion guidelines for children and others suffering from an
procedures for infectious condition are followed.
infection control and
1.2 Hygiene and health principles are implemented in
prevention
care practice.
1.3 Infection control guidelines are followed.
2. Recognize and 2.1 Signs of potential illness are reported.
respond to signs of 2.2 Medical assistance is sought as necessary according
potential illness to policies and procedures.
2.3 Clients and relatives are informed as soon as possible.
2.4 Client is comforted and settled.
3. Respond to 3.1 The safety of self and others is ensured.
emergencies and 3.2 Immediate First Aid is provided as required.
accidents
3.3 Strategies to calm, reassure and comfort clients are
implemented.
3.4 Details of emergency are recorded and reported accurately.
3.5 Information is provided to others according to
established policies.
3.6 Emergencies and accidents are responded to according to
the established guidelines and legislative requirements.
4. Administer 4.1 Medication is administered according to organizational
medication within policies and legislative requirements.
guidelines
4.2 Medication is stored according to requirements.
4.3 Medication is checked for name, instructions and use by date.
6.2 All administered medications are documented in
accordance with requirements.
5. Respond to threats 5.1 Remove client from threat/danger or remove danger/threat
and situations of from client.
danger 5.2 The level of immediate danger is assessed and the situation
is reported to an appropriate person.
5.3 Appropriate emergency procedures are implemented
to ensure the safety of children and workers.

TR Caregiving NC II -34-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Tools and Equipment 1.1 Dummies (baby and adult)
1.2 Vital signs kit (thermometer, BP)
1.3 Bed Board
1.4 Disposable Gloves
1.5 Cleaning equipment
1.6 Utensils
1.7 Soft toys
1.8 Protective Aprons
2. Hygiene and Health 2.1 Hand Washing
Principles 2.2 Use of disposable gloves when cleaning up body wastes
2.3 Removal and disposal of infected articles
2.4 Cleaning equipment
2.5 Disposal of unused foods/milk
2.6 Cleaning of utensils after use
2.7 Regular disinfecting of soft toys
2.8 Removal of body waste products (e.g. feces, urine,
saliva, vomit) and disinfection of affected area
2.9 Use protective aprons when changing babies
2.10 Disinfection of nappy change areas after each use
3. Medication Requirements for storage of medication may include but not
limited to the following:
4.1 Legislative guidelines
4.2 Organization procedures

TR Caregiving NC II
-35-
EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate
competency 1.1 Demonstrated ability to respond quickly to emergencies and
implement correct procedures including administering first
aid
1.2 Implemented procedures for infection control and prevention
1.3 Recognized and responded to signs of potential illness
1.4 Responded to emergencies and accidents

2. Underpinning 1.5
2.1 Responded to threats
Disease spread and situations of danger.
and transmission
knowledge and 2.2 Guidelines for inspection control
attitudes
2.3 Indicators of child abuse
2.4 Different types of child abuse
2.5 Child protection policy of service
2.6 State/territory requirements about responding to indications
of abuse and reporting process
2.7 Organizational standards, policies and procedures
3. Underpinning skills 3.1 Common childhood illnesses – recognition,
management strategies
3.2 Writing incident records
3.3 Making decision under pressure
4. Resource The following resources MUST be provided:
implications
4.1 A childcare workplace
4.2 Facilities, equipment, supplies and materials relevant to
the unit of competency
6. Method of Competency MUST be assessed through:
assessment
6.1 Demonstration with questioning
6.2 Interview
7. Context of 7.1 Competency may be assessed in the workplace or in a
assessment simulated workplace setting.

TR Caregiving NC II
-36-
UNIT OF COMPETENCY CLEAN LIVING ROOM, DINING ROOM, BEDROOMS,
: TOILETS,
BATHROOMS AND KITCHEN
UNIT CODE : HCS323309
UNIT DESCRIPTOR : This unit covers the knowledge, skills, and attitudes required
to perform home management by providing clean, secure and
safe environment.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
1. Clean surfaces and 1.1 Appropriate removal/cleaning equipment, supplies,
floors materials, procedures and techniques are used in
accordance with soil and litter types and established
procedures.
1.2 All wastes are removed from surface based on procedures.
1.3 Suitable maintenance procedures is selected and
applied based on identified floor types and surface
textures.
1.4 Cleaning, polishing and sweeping are performed according to
standard operating procedures.
1.5 Cleaning, polishing and sweeping equipment, supplies
and materials are used following safety procedures and
manufacturer’s specifications.
1.6 Cleaning/polishing equipment are cleaned after use in
accordance with relevant safety procedures and
manufacturer’s instructions.
1.7 All cleaning, polishing, sweeping materials and equipment are
stored as per standard operating procedures (SOPs).
2. Clean furnishing and 2.1 Furnishings and fixtures are cleaned in accordance with
fixtures standard operating procedures.
2.2 Furniture positioned based on comfort and convenience
and room lay out.
2.3 Equipment is cleaned after use in accordance with
relevant safety and manufacturer’s instructions.
2.4 All cleaning materials and equipment are stored following
SOPs.
2.5 Routine maintenance is carried out or arranged as
per standard operating procedures.
3. Make up beds and 3.1 Mattress is aired, freed from and vacuumed in accordance
cots with SOPs.
3.2 Soiled linens an pillowcases are replaced in accordance with
SOPs.
3.3 Linens are centered and mitered when replaced as per SOPs.
3.4 Beds and cots are made-up according to prescribed
procedure.
4. Clean toilet and 4.1 Ceilings and walls are cleaned in accordance with standard
bathroom operating procedures and techniques.
4.2 Window edges and sills are wiped clean in accordance
with standard operating procedures.
4.3 Bath tub, lavatory and toilet bowls are scrubbed and
disinfected in accordance with standard operating
procedures and techniques.
4.4 Accessories are washed and cleaned in accordance with
standard operating procedures and techniques.
TR Caregiving NC II
-37-
 PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
4.5 Bathroom supplies are replenished and
defective accessories replaced as per SOPs.
4.6 Equipment is cleaned after use in accordance with
manufacturer’s instruction.
4.7 All cleaning materials and equipment are stored in a
safe place as per SOPs.
4.8 Routine maintenance is carried out or arranged as
per standard operating procedures.
5. Sanitize rooms 5.1 Sanitizing agents are 100% accurately measured and
mixed in accordance with relevant safety regulations.
5.2 Excess mixtures of sanitizing agents are disposed
according to environmental requirements.
5.3 Rooms are sanitized in accordance with standard
operating procedures.
5.4 Equipment is cleaned after use in accordance
with manufacturer’s instructions.
5.5 All cleaning materials and equipment are stored in a
safe place as per SOPs.
5.6 Routine maintenance is carried out or arranged as per
standard operating procedures.
6. Maintain clean room 6.1 All equipment and cleaning paraphernalia are checked and
environment maintained according to manufacturer’s instructions.
6.2 All wastes are removed and disposed of in accordance
with employer’s requirements.
6.3 All movable furniture and fittings are shifted to allow access
to hidden dust/waste/dirt and as per SOPs.
6.4 Rooms are checked regularly for orderliness/tidiness
in accordance with employer’s requirements.
7. Clean kitchen 7.1 Soiled dishes, pots, pans and linen are washed in
accordance with standard operating procedures.
7.2 Cleaned/dried dishes, pots and pans are stored as
per standard operating procedures.
7.3 Kitchen appliances are cleaned in accordance with
standard operating procedures.
7.4 Kitchen fixtures, tables and chairs are wiped in accordance
with standard operating procedures.
7.5 Floor is mopped and dried in accordance with
standard operating procedures.
7.6 Kitchen supplies are inspected and replenished
in accordance with standard operating procedures.

TR Caregiving NC II
-38-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Cleaning Equipment, 1.1 Brooms
Supplies and 1.2 Dust pan and brush
Materials 1.3 Cleaning implements
1.4 Vacuum cleaner
1.5 Floor Carpet
1.6 Water Hoses
1.7 Bucket
1.8 Bed
1.9 Dining Table
1.10 Water Pitcher
1.11 Table Cloth
1.12 Flowers
1.13 Bed Cover
1.14 Spoon
1.15 Fork
1.16 Knife
1.17 Plate
1.18 Wine Glass
1.19 Serving Utensils
1.20 Table Napkin
1.21 Paper Towel
1.22 Flower Vase
1.23 Drinking Water
1.24 Serving Tray
1.25 Soiled Table
1.26 Cleaning Detergent
1.27 Liquid Detergent
1.28 Cleaning Solution
1.29 Scrubbing Foam
1.30 Flat Sheets
1.31 Fitted Sheet
1.32 Pillow
1.33 Pillow Case
1.34 Bed Mattress
1.35 Dish Pan
1.36 Dish Sponge/Dish Cloth
1.37 Pan with Hot Water
1.38 Rolled Newspaper
1.39 Cleaning Rag
1.40 Wax Paper/Aluminum Foil
1.41 Talcum Powder
1.42 Bowl Cleaner
1.43 Toilet Disinfectant
1.44 Acid Cleaner
1.45 Cup
1.46 Soup Plate
1.47 Soup Bowl
1.48 Drinking Glass/Goblet
1.49 Serving Dish
TR Caregiving NC II
-39-
 VARIABLE RANGE
1.52 Toilet Bowl Swab
1.53 Toilet Caddy
1.54 Spray Bottle
1.55 Guess Model
1.56 Antistatic Duster/Cleaning Cloth
1.57 Vacuum Cleaner with Circular Brushes
1.58 Sponges
1.59 Scourer
1.60 Glass Cleaning Equipment
1.61 Drop Sheets
1.62 ‘A” Frame Ladders
1.63 Cobwebber
1.64 Lint Free Cleaning Cloths
1.65 Squeegees (Various Sizes)
1.66 Extension Poles
1.67 Hoses
2. Floor Types/Surface 2.1 Concrete
Textures 2.2 Terrazo
2.3 Vinyl
2.4 Slate
2.5 Ceramic Tile
2.6 Wood
2.7 Marble
2.8 Brick
2.9 Parquetry
2.10 Rubber
2.11 Polished Wood
3. Waste (Wet or Dry) 3.1 Dust
3.2 Paper
3.3 Food
3.4 Stones
3.5 Gravel
4. Furnishings/Fixtures 4.1 Desks
4.2 Tables
4.3 Chairs
4.4 Computers
4.5 Filing Cabinets
4.6 Clocks
4.7 Stoves
4.8 Lamps
4.9 Railing
4.10 Window Sills
4.11 Skirting
4.12 Doors
4.13 Door Handles
4.14 Light Switches
4.15 Telephone Handsets
4.16 Air Conditioning Vents
4.17 Lights
4.18 Ceiling Fans
4.19 Blinds
4.20 Curtains
4.21 Grilles
TR Caregiving NC II
-40-
 VARIABLE RANGE
4.22 Refrigerators
4.23 Picture Frames
4.24 Shelves
4.25 Compactus
4.26 Work Stations
4.27 Showcases
4.28 Bars
4.29 Beds
4.30 Bedside Cupboards
5. Ceiling Fittings 5.1 Recessed Lights
5.2 Ornamental Hanging Lights
5.3 Projected Lights
5.4 Ceiling Fans
5.5 Televisions
5.6 Speakers
5.7 Smoke Detectors
5.8 Sprinkler Systems
5.9 Vents and Grilles
5.10 Skylights
5.11 Cameras
5.12 Chandelier
6. Ceiling 6.1 Flat
6.2 Suspended
6.3 Hard
7. Bathroom Supplies/ 7.1 Liquid and Bar Soap
Accessories 7.2 Toilet Paper
7.3 Bathroom Deodorizer
7.4 Cloth/Paper Towels
7.5 Personal Toiletries
7.6 Bathroom Slippers
7.7 Floor Towel
7.8 Trash Can
8. Sanitizing Agents 8.1 Solvent Spray
8.2 Anti-Static Solution
8.3 Anti-Static Spray
9. Sanitizing Equipment, 9.1 Ladders
Supplies and 9.2 Vacuum Unit
Materials 9.3 Dust Mop
9.4 Lint Free Clothing Cloths
9.5 Mop Head and Bucket
9.6 Dust Pan
9.7 Broom
10.Linens 10.1 Napkins
10.2 Tablecloths
10.3 Serving Cloths
10.4 Tea Towels
10.5 Clothing
10.6 Cleaning Cloths
11.Kitchen Appliances 11.1 Food Processor
11.2 Grill
11.3 High Pressure Steamer
11.4 Microwave Oven

TR Caregiving NC II
-41-
 VARIABLE RANGE
11.5 Oven (Electric/Gas)
11.6 Range
11.7 Refrigerator
11.8 Tilting Skillet
11.9 Toaster
11.10 Electric Knife
11.11 Juice Maker
11.12 Rice Cooker
12.Kitchen Supplies and 12.1 All-Purpose Detergent
Materials 12.2 All-Purpose Soap
12.3 Coffee, Tea, Cream
12.4 Condiments
12.5 Disinfectants
12.6 Drain Solvent
12.7 Food Items (dairy, vegetable, bread, meat and fruits)
12.8 Garbage Bag
12.9 Scouring Pad
12.10 Cooking Oil
12.11 Ingredients

TR Caregiving NC II
-42-
EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate
competency 1.1 Cleaned surfaces and floors.
1.2 Cleaned furnishings and fixtures.
1.3 Made-up beds and cots.
1.4 Cleaned toilets and bathrooms.
1.5 Sanitized rooms.
1.6 Maintained clean room environment.
1.7 Cleaned kitchen.
2. Underpinning 2.1 Procedures in Cleaning, Polishing, Disinfecting and Sanitizing
knowledge and Rooms (Living Room, Dining Room, Bedrooms, Toilets and
attitudes Kitchen)
2.2 Types and Characteristics of Floors Method of Removing
2.3 Suitable Dirt/Stain Types/Uses/Functions of Cleaning
2.4 Equipment, Supplies and Materials
Glass Types, including defects
2.5 Method of Identifying Stains, Mud, Dirt and Grease
2.6 Stain Removal Techniques
2.7 Effects of Pre-Existing Conditions on Safe Work Practices
2.8 Procedures in Arranging Furniture
2.9 Types and Characteristics of furniture and Furnishing
2.10 Procedures in Bed Making
2.11 Knowledge on Different Linen and Fabric
2.12 Procedures in Cleaning and Maintaining Room Furniture and
2.13 Furnishings
Knowledge on Different Areas Where Dirt and Dust Can
2.14 Easily Accumulate
Schedule of House Chores
2.15 Types of Ancillary Rooms
2.16 Types of Home Set-Up
2.17 Types of Living Room Appliances and Ornament
3. Underpinning skills 2.18
3.1 Cleaning Rooms – Living Room, Bedroom, Bathroom and
Kitchen
3.2 Making-Up the Bed
3.3 Arranging the Furniture
3.4 Maintaining In-Door Plants
3.5 Chemical Handling and Disposal Techniques
3.6 Manual Handling Techniques
3.7 Reporting and Recording Information
3.8 Planning and Organizing Work
3.9 Communication with Others
3.10 Equipment Operation and Cleaning
3.11 Work Planning and Organization
3.12 Waste Minimization
3.13 Decanting Chemicals

TR Caregiving NC II
-43-
4. Resource The following resources MUST be provided:
implications 4.1 Copies of Relevant Standards, Training Books and
Assessment Planning Guides
4.2 Accident Report Forms
4.3 Job Specifications and Reporting Forms
4.4 Access to a Suitable Venue
4.5 Manufacturer/Enterprise Product Specifications
4.6 A range of equipment, including personal protective
equipment and relevant cleaning or spot removing
chemicals
4.7 Material safety data sheets and equipment operating
manuals, if relevant
4.8 Access to a registered provider of assessment services
5. Method of Competency may be assessed through:
assessment 5.1 Written Test/Examination
5.2 Demonstration with questioning
5.3 Observation with questioning
6. Context of 6.1 Competency may be assessed in the workplace or in a
assessment simulated work setting.

TR Caregiving NC II
-44-
UNIT OF COMPETENCY WASH AND IRON CLOTHES, LINEN AND
: FABRIC
UNIT CODE : HCS323310

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to perform home management by providing clean, safe
environment.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables
1. Check and sort 1.1 Soiled clothes, linen and fabrics are sorted according
clothes, linens and to texture, color, size and defects.
fabrics
1.2 Sorted items are prioritized according to the cleaning
process required ad the urgency of the item.
1.3 Defective clothing, linen and fabric are sewn/darned
using appropriate threads and stitches.
2. Remove stains 2.1 Personal protective paraphernalia are worn in
accordance with standard operating procedures (SOPs).
2.2 Stain removing agents and chemicals are used
in accordance with manufacturer’s instruction.
2.3 Stains are treated and removed using correct chemicals
or agents.
2.4 All stain removing agents and chemicals are stored
following safety procedures.
3. Prepare washing 3.1 Laundry area is cleaned and made ready at all times.
equipment and
supplies 3.2 Laundry supplies and materials are prepared and
made available at all times.
3.3 Washing machine is checked and prepared for operation
per manual procedures.
4. Perform laundry 4.1 Correct laundry method is selected as per SOPs.
4.2 Clothes, linen and fabric are washed according to the
labeling codes and washing instructions.
4.3 Laundry equipment is used in accordance with
manufacturer’s instruction.
4.4 Clothing, linen and fabric are freed from stain, dirt
and unpleasant odor after washing based on
procedures.
4.5 Washed clothes, linen and fabric are sun-dried/machine
dried as per instructions.
4.6 Dried clothes, linen and fabric are freed from unpleasant
odor and static cling.
4.7 Washing area is cleaned in accordance with safety and
health procedures.

TR Caregiving NC II -45-
 PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
manufacturer’s instructions.
4.9 All cleaning materials and equipment are stored
following safety procedures.
4.10 Routine maintenance is carried out or arranged as
per standard operating procedures.
5. Dry clothes, linen and 5.1 Washed clothes, linen and fabric are dried according to
fabric procedures.
5.2 Drying machine is prepared according to procedure.
5.3 Dried clothes, linen and fabric are removed when dryer
bell rings or stops to prevent wrinkles and to minimize
need for ironing.
5.4 Clothes, linen and fabric are dried without wrinkles
according to procedures.
6. Iron clothes, linens 6.1 Ironing is done in accordance to the standard procedures
and fabrics
6.2 Ironed clothes, linens and fabrics are folded, placed in a
hanger and stored in designated cabinets as per
instructions.
6.3 Ironing equipment and materials are stored in
the appropriate area following safety procedures.

TR Caregiving NC II
-46-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Sorted Items 1.1 Soiled/Defective Clothes
1.2 Linen
1.3 Fabrics
2. Personal Protective 2.1 Gloves
Paraphernalia 2.2 Apron
3. Stains 3.1 Coffee
3.2 Cola
3.3 Cordial
3.4 Chewing Gum
3.5 Food
3.6 Mud/Dirt
3.7 Grease
3.8 Blood
3.9 Fruit Stains
3.10 Wine
4. Stain 4.1 Acid Cleaners
4.2 Alkali Cleaners
4.3 Chlorine Bleach
4.4 All-Purpose Detergent
5. Laundry Area 5.1 Washers
5.2 Dryers
5.3 Clothesline
5.4 Clothes Pins
5.5 Clothespin Bag
5.6 Clothes Rack for Indoor Drying
6. Laundry Supplies and 6.1 Sorting Baskets/Shelves
Materials 6.2 Hangers
6.3 Stain Removing Agents
6.4 Fabric Softener
6.5 Chlorine Bleach
6.6 Laundry Bag
6.7 Laundry Basket

TR Caregiving NC II
-47-
EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Checked and sorted soiled clothes, linen and fabric.
1.2 Removed stains.
1.3 Prepared washing equipment and supplies
1.4 Performed laundry.
1.5 Dried clothes, linen and fabric.
1.6 Ironed clothes, linen and fabric.
2. Underpinning 2.1 Procedures in Sorting Laundry
knowledge and 2.2 Principles and Procedures in Darning Holes and Tears
attitudes 2.3 Hygiene, Health and Safety issues Specific to Laundry
Operations
2.4 Types/Uses and Handling of Laundry Chemicals
2.5 Principles and Procedures in Removing Stains
2.6 Types/Uses of Stain Removing Agents
2.7 Language Label (Fabric and Garments Labels)
2.8 Types and Characteristics of Clothes, Linen and Fabric
2.9 Standard Procedures in Checking and Preparing
Washing Machine
2.10 Procedures in Preparing Laundry Supplies and Materials
2.11 Preparing Mixtures or Bleaching Solutions
2.12 Types and Uses of Washing Machines and Dryers
2.13 Principles and Procedures in Washing, Drying and
Ironing Clothes, Linen and Fabric
2.14 Hygiene, Health and Safety Issues of Specific Relevance to
Laundry Operations
2.15 Maintenance of Laundry Area
2.16 Procedures in Drying Clothes, Linen and Fabric
2.17 Procedures in Ironing Clothes, Linen and Fabric
2.18 Types/Uses of Ironing Equipment, Tools and
2.19 Paraphernalia Procedures in Storing Clothes, Linen and
2.20 Fabric
2.21 Basics of Pressing
Types and Uses of Irons, Ironing Boards and Ironing
2.22 Accessories
2.23 Types and Use of Hangers
3. Underpinning Skills 2.24
3.1 Folding
Checking Method and Techniques
and sorting soiled clothes, linen and fabric
3.2 Removing Stains
3.3 Preparing washing equipment and supplies
3.4 Performing laundry
3.5 Drying clothes, linen and fabric
3.6 Ironing clothes, linen and fabric
4. Resource The following resources MUST be provided:
Implications 4.1 Facilities, equipment, supplies and materials relevant to the
unit of competency
5. Method of Competency maybe assessed through:
Assessment 5.1 Written Test
5.2 Demonstration with questioning
5.3 Observation with questioning
6. Context of 6.1 Competency may be assessed in the workplace or in a
Assessment simulated work setting.

TR Caregiving NC II
-48-
UNIT OF COMPETENCY PREPARE HOT AND COLD
: MEALS/FOOD
UNIT CODE : HCS323311

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in cooking
basic hot food and cold meals. It includes preparation of
ingredients, cooking meals and dishes according to recipes,
present, prepare cooked dishes/sauces, preparation of
appetizers, butter designs, desserts, salads, sandwiches,
sauces, dressing garnishes and preparing centers pieces.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables
1. Prepare ingredients 1.1 Ingredients are purchased in accordance with purchase list.
according to recipes
1.2 “Mise en place” is checked as per SOPs.
1.3 Thawing is prepared according to thawing procedures.
1.4 Meat are prepared according to procedures and
prescribed recipe.
1.5 Vegetables are prepared according to the manner
of preparation.
1.6 Seafood are prepared according to method of preparation.
2. Cook meals and 2.1 Soup is cooked as per menu.
dishes according to 2.2 Vegetable dishes are cooked according to recipe.
recipes
2.3 Meat dishes are cooked according to culinary Method.
2.4 Poultry and game dishes are cooked according to recipe.
2.5 Sea food dishes are cooked according to recipe
2.6 Egg dishes are cooked according to client’s preference
2.7 Pasta grain and farinaceous dishes are cooked according
to recipe
3. Present cooked 3.1 Serving portion is standardized.
dishes
3.2 Presentation of cooked dishes are developed and
corrected in accordance with SOPs.
3.3 Food quality is maintained and checked as per SOPs.
3.4 Time and temperature condition of foods is ensured
before serving based on freezing temperature.
4. Prepare sauces, 4.1 Materials, equipment/utensils are prepared prior to
dressings and preparation of sauces, dressings and garnishes as per SOPs.
garnishes 4.2 Sauces, garnishes, hot and cold dressing are prepared as per
SOPs.
5. Prepare Appetizers 5.1 D’oeuvres are prepared according to requirement
and preference of client.
5.2 Canape’s are prepared according to requirement
for preference of client.
5.3 Finger foods are prepared according to requirement
or preference of client.
TR Caregiving NC II -49-
 PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of
6. Prepare desserts and 6.1 Materials, equipment/utensils used for cooking are prepared
salads as per SOPs.
6.2 Sherbets, ices and ice cream are prepared in accordance
with prescribed procedures.
6.3 Fruit desserts are prepared as per prescribed procedures.
6.4 Pastry desserts are prepared as per prescribed procedures.
6.5 Mousse is prepared as per prescribed procedures.
6.6 Cold salads and molded salads are prepared as
per prescribed procedures.
7. Prepare sandwiches 7.1 Hot sandwiches are prepared as per SOPs.
7.2 Cold dressings are prepared as per SOPs.
7.3 Hot sauces are prepared as per SOPs.
7.4 Cold sauces are prepared as per SOPs.
8. Store excess foods 8.1 Unconsumed food are stored according to procedures.
and ingredients
8.2 Excess ingredients are stored according to client’s
requirement.
8.3 Proper method of refrigeration and proper storing of dry
food is implemented as per SOPs.
8.4 Wet and dry food ingredients are properly stored as per
SOPs.
9. Convert unconsumed 9.1 Unconsumed cooked food is converted/transformed into new
cooked food dishes as per SOPs.
9.2 Unconsumed cooked food is store/frozen at temperature
of zero degrees and in accordance with SOPs.
9.3 Packed/wrapped uncooked food are frozen at zero degrees F
temperature and in accordance with SOPs.
9.4 Packed/wrapped food for storage is prepared as per SOPs.
9.5 Uncooked food is maintained at proper temperature and
as per SOPs.

TR Caregiving NC II
-50-
RANGE OF
VARIABLES
VARIABLE RANGE
1. Ingredients May include but not limited to the following:
1.1 Meat
1.2 Vegetable
1.3 Seafood
1.4 Poultry and Game
1.5 Stock
1.6 Cold Food
1.7 Condiments
1.8 Milk
1.9 Dairies
1.10 Cereals
1.11 Flour
1.12 Butter Sauces
1.13 Fruits
2. Mis en Place 2.1 Ingredients
2.2 Pans
2.3 Utensils
2.4 Plates/Serving Pieces
3. Thawing 3.1 Soaking
3.2 Unfreezing
4. Vegetable Ingredient 4.1 Skin, Peel, Pare
Preparation 4.2 Chop, Slice, Shred, Cube
4.3 Wedge, Grate, Pure
4.4 Core, Quarter
5. Vegetable Dishes 5.1 Boiling, Blanching
Preparation 5.2 Sauteing
5.3 Braising
5.4 Gratinating
5.5 Roasting/Baking
6. Seafood Ingredient 6.1 Chop, Slice
Preparation 6.2 Fillet
6.3 Mince, Shred
6.4 Peel, Dice, Blanch
6.5 Marinate, Poach
7. Seafood Dishes 7.1 Boiling, Steaming
Preparation 7.2 Sauteing
7.3 Deep Frying, Pan Frying
7.4 Poaching
7.5 Grilling
7.6 Baking
8. Soup Preparation 8.1 Sauteing
8.2 Simmering
9. Meat Ingredient 9.1 Slice, Chop
Preparation 9.2 Debone
9.3 Dice, Mince
9.4 Marinate
10.Meat Dishes 10.1 Boiling, Steaming, Simmering, Stewing
Preparation 10.2 Frying (deep, pan, stir)
10.3 Sauteing
10.4 Roasting, Baking, Browning

TR Caregiving NC II
-51-
 VARIABLE RANGE
10.5 Pressurize Cooking
10.6 Poaching, Blanching, Braising
10.7 Broiling, Grilling
11.Poultry Ingredient 11.1 Deboned
Preparation 11.2 Chop, Slice
11.3 Dice, Shred, Cube
11.4 Mince, Skin
11.5 Marinate
12.Poultry Dishes 12.1 Boiling, Simmering, Stewing
Preparation 12.2 Frying (deep, pan, stir)
12.3 Sauteing
12.4 Braising, Grilling, Roasting
12.5 Barbecuing, Baking
13.Egg Dishes 13.1 Boiling
Preparation 13.2 Frying
13.3 Poaching
13.4 Basting
13.5 Baking
14.Pasta Grain and 14.1 Boiling
Farinaceous Dishes 14.2 Steaming
Preparation 14.3 Poaching
14.4 Sauteing
14.5 Gratinating
14.6 Baking
15. Hors D’oeuvres 15.1 Peel, Pare, Slice, Shred, Cubes
Preparation 15.2 Blanch, Boiled, Steam
15.3 Marinate, Seasoned
16. Sweet Sauces 16.1 Sugar Syrups
16.2 Fruit Syrups
16.3 Fruit Purees, Sauces and Coulis
16.4 Chocolate-Based Sauces
16.5 Custard and Cremes
16.6 Flavoured Butters and Creams

TR Caregiving NC II
-52-
EVIDENCE
GUIDE
1. Critical aspects of Assessment requires evidence that the candidate
competency 1.1 Prepared ingredients according to recipes.
1.2 Cooked meals and dishes according to recipes.
1.3 Presented cooked dishes.
1.4 Prepared appetizers.
1.5 Prepared sauces, dressings and garnishes.
1.6 Prepared desserts and salads.
1.7 Prepared sandwiches.
1.8 Stored excess foods and ingredients.
1.9 Converted unconsumed cooked and uncooked food.
2. Underpinning 2.1 Food Theory
knowledge and 2.2 Materials Specifications and Uses
attitudes 2.3 Tools and Equipment: Uses and Specifications
2.4 Codes and Regulations
2.4.1 Pertinent food and drink sanitation laws, rules
and regulations
2.5 Maintenance Operation
2.6 Balance Diet
2.7 Nutrition
2.8 Serving
2.9 Safe Work Practices and First Aid Regulations
2.10 Personal Hygiene
2.11 Providing Safe Food
2.12 Food and Safety Hazard
2.13 Safe Food Handling
2.14 Food Costing and Portioning
2.15 Food Storage
2.16 Method of Preparing Salad
2.17 Handling of Kitchen Equipment
3. Underpinning skills 3.1 Cooking Method
3.2 Handling of Kitchen Equipment
3.3 Proper Storing
3.4 Food Costing and Portioning
4. Resource The following resources MUST be provided:
implications 4.1 Facilities, equipment, supplies and materials relevant to the
unit of competency
5. Method of Competency may be assessed through:
assessment 5.1 Written Test
5.2 Demonstration with questioning
5.3 Observation with questioning
6. Context of 6.1 Competency may be assessed in the workplace or in a
assessment simulated work setting.

TR Caregiving NC II
-53-
SECTION 3 TRAINING
STANDARDS
This set of standards provides Technical and Vocational Education and Training
(TVET) providers with information and other important requirements to consider when
designing training programs for CAREGIVING NC II.

This includes information on curriculum design, training delivery, trainee entry

requirements, tools and equipment, training facilities and trainers qualification and institutional
assessment.

3.1 CURRICULUM DESIGN

Course Title: CAREGIVING NC Level: NC II

Nominal Training Duration: 786 HRS.

Course Description:

This course is designed to enhance the knowledge, skills and attitudes of Caregivers
in accordance with industry standards. It covers basic, common and core competencies in NC
II.

BASIC COMPETENCIES
(18 Hours)

UNIT OF ASSESSMENT
COMPETENCY LEARNING OUTCOMES METHODOLOGY APPROACH
1. Participate in 1.1 Obtain and convey  Group  Demonstration
workplace workplace information discussion observation
communication 1.2 Complete relevant work  Interaction  Interviews/
related documents  Questioning
1.3 Participate in workplace
meeting and discussion
2. Work in a team 2.1 Describe and identify team  Discussion  Demonstration
environment role and responsibility in a  Interaction  Observation
team  Interviews/
2.2 Describe work as a team  Questioning
member
3. Practice career 3.1 Integrate personal  Group  Demonstration
professionalism objectives with discussion observation
organizational goals  Interaction  Interviews/
3.2 Set and meet work priorities  Questioning
3.3 Maintain professional
growth and development
4. Practice 4.1 Evaluate hazard and risks  Discussion  Observation
occupational 4.2 Control hazards and risks  Plant Tour  Interviews
health and 4.3 Maintain occupational  Symposium
safety health and safety
awareness
SECTION 3 TRAINING
STANDARDS
TR Caregiving NC II -54-
 COMMON COMPETENCIES
(18 Hours)

UNIT OF ASSESSMENT
LEARNING OUTCOMES METHODOLOGY
COMPETENCY APPROACH
1. Implement and 1.1 Provide information to the  Lecturette  Observation and
monitor work group about the  Brainstorming oral questioning
infection control organization’s infection  Grid question
policies and control policies and  Practical
procedures procedures. exercise
1.2 Integrate the
organization’s infection
control policy and
procedure into work
practices.
1.3 Monitor infection control
performance and implement
2. Respond 2.1 Plan and respond to  Lecturette  Observation and
effectively to emergencies.  Brainstorming oral questioning
difficult/challen 2.2 Report and review incidents.  Grid question
ging behavior  Practical
exercise
3. Apply basic first 3.1 Assess the situation.  Lecturette  Observation and
aid 3.2 Apply basic first aid  Brainstorming oral questioning
techniques.  Grid question
3.3 Communicate details of the  Practical
incident. exercise
4. Maintain high 4.1 Communicate appropriately  Lecturette  Observation and
standard of with patients.  Brainstorming oral questioning
patient services 4.2 Establish and maintain good  Grid question
interpersonal relationship  Practical
with patients. exercise
4.3 Act in a respectful manner
at all times.
4.4 Evaluate own work to
maintain a high standard of
patient service.

TR Caregiving NC II
-55-
 CORE COMPETENCIES
(750 Hours)

ASSESSMENT
COMPETENCY LEARNING OUTCOMES METHODOLOGY
APPROACH
1. Provide care 1.1 Explain the concepts and  Discussion  Questioning
and support to principles of caring, growth  Demonstration demonstration
infants and development of observation
/toddlers infants/toddlers
1.2 Prepare infants / toddlers for
taking vital signs, bathing
and dressing
1.3 Clean, sterilize feeding
bottles and prepare milk
formula
1.4 Prepare and introduce
adequate nutrition and semi-
solid food.
1.5 Prepare infant / toddlers
crib.
2. Provide care 2.1 Explain the importance of  Discussion  Demonstration
and support to instilling personal hygiene  Demonstration observation
children practices to children  Brainstorming  Questioning
2.2 Maintain children’s
paraphernalia
2.3 Prepare children for taking
vital sign, bathing and
dressing
2.4 Perform after care
activities for materials and
paraphernalia
2.5 Determine nutritional food
requirements of children
3. Foster social, 3.1 Explain the concepts and  Discussion  Questioning
intellectual, principles of social,  Role play  Demonstration
creative and intellectual, creative and  Brainstorming  Observation
emotional emotional development of
development of children (3-12 yrs. Old)
children
4. Foster physical 4.1 Explain the concepts and  Discussion  Questioning
development of principles of physical  Role play  Observation
children development of children  Brainstorming  Demonstration
4.2 Explain the importance of  Demonstration
healthy sleeping patterns
and practices
4.3 Perform physical activities
5. Provide care 5.1 Explain the concepts and  Discussion  Observation
and support to principles of basic nursing  Brainstorming  Questioning
elderly care of the elderly
5.2 Identify appropriate physical,
emotional, spiritual and
intellectual needs.

TR Caregiving NC II
-56-
 ASSESSMENT
COMPETENCY LEARNING OUTCOMES METHODOLOGY
APPROACH
5.3 Provide assistance in
promoting the appropriate
needs for roles,
responsibilities, rights,
freedom and activities of
elderly.
5.4 Provide adequate nutrition
and elimination
6. Provide care 6.1 Identify and explain the  Discussion  Questioning
and support to needs of people with special  Demonstration  Written exam
people with needs  Demonstration
special needs 6.2 Identify personal care and
assistance needed for daily
living
6.3 Establish and maintain
appropriate relationship
6.4 Provide appropriate support
for people with special
needs
6.5 Assist in oral and written
communication
6.6 Provide adequate nutrition
and elimination for people
with special needs
7. Maintain a 7.1 Explain the concepts and  Discussion  Demonstration
healthy and principles in maintaining a  Demonstration questioning
safe clean and therapeutic
environment environment
7.2 Explain the procedure in
maintaining a clean and
therapeutic environment
7.3 Assist client in
implementing a safe and
therapeutic environment
8. Respond to 8.1 Discuss signs and  Discussion  Demonstration
emergency symptoms of various  Demonstration questioning
illnesses and diseases  Simulation
8.2 Identify and explain  Video viewing
appropriate first aid and
basic emergency procedure
8.3 Explain the procedures in
implementing infection
control prevention
8.4 Identify the appropriate
procedures in medicine
administration
8.5 Identify dangerous,
hazardous and threat to
safety and well being
8.6 Perform first aid procedures

TR Caregiving NC II
-57-
 ASSESSMENT
COMPETENCY LEARNING OUTCOMES METHODOLOGY
APPROACH
9. Clean living 9.1 Explain the principles and  Discussion  Demonstration
room, dining proper procedures in  Demonstration questioning
room, cleaning and polishing  Video viewing
bedroom, toilet (living room, bedroom,
and bathroom bathroom, and kitchen)
9.2 Clean and sanitize toilet
and bathroom
9.3 Identify different kinds of
cleaning agent
9.4 Make up beds and cots.
(open and closed bed)
9.5 Maintain a clean
environment
9.6 Perform after care
activities of materials and
10. Wash and iron 10.1 Explain the principles and  Discussion  Demonstration
clothes, linens procedures in washing and  Demonstration questioning
and fabrics ironing clothes
10.2 Explain the procedures in
operating tools and
equipment
10.3 Perform laundry
10.4 Iron clothes, linens and
fabrics
10.5 Perform after care activities
of materials and equipment
11. Prepare hot 11.1 Explain the procedures in  Discussion  Demonstration
and cold preparing hot and cold  Demonstration questioning
meals meals
11.2 Prepare hot and cold meals
11.3 Prepare appetizers, sauces,
dressings and garnishes
11.4 Cook meals and dishes
according to recipe/ dietary
requirements
11.5 Set table and serve
cooked dishes
11.6 Perform after care
activities of materials and
equipment
11.7 Demonstrate personal good
grooming and hygiene
11.8 Demonstrate clear and
effective communication on
the job.
11.9 Maintain professionalism at

TR Caregiving NC II
-58-
3.2 TRAINING DELIVERY

The delivery of training should adhere to the design of the curriculum. Delivery should
be guided by the 10 basic principles of competency-based TVET.

 The training is based on curriculum developed from the competency standards;

 Learning is modular in its structure;
 Training delivery is individualized and self-paced;
 Training is based on work that must be performed;
 Training materials are directly related to the competency standards and the
curriculum modules;
 Assessment is based in the collection of evidence of the performance of work to
the industry required standard;
 Training is based both on and off-the-job components;
 Allows for recognition of prior learning (RPL) or current competencies;
 Training allows for multiple entry and exit; and
 Approved training programs are Nationally Accredited

The competency-based TVET system recognizes various types of delivery modes,

both on and off-the-job as long as the learning is driven by the competency standards
specified by the industry. The following training modalities may be adopted when
designing training programs:

 The dualized mode of training delivery is preferred and recommended. Thus

programs would contain both in-school and in-industry training or fieldwork
components. Details can be referred to the Dual Training System (DTS) Implementing
Rules and Regulations.
 Modular/self-paced learning is a competency-based training modality wherein the
trainee is allowed to progress at his own pace. The trainer just facilitates the training
delivery.
 Peer teaching/mentoring is a training modality wherein fast learners are given
the opportunity to assist the slow learners.
 Supervised industry training or on-the-job training is an approach in training
designed to enhance the knowledge and skills of the trainee through actual
experience in the workplace to acquire specific competencies prescribed in the
training regulations.
 Distance learning is a formal education process in which majority of the instruction
occurs when the students and instructor are not in the same place. Distance
learning may employ correspondence study, audio, video or computer technologies.
 Project-Based Instruction is an authentic instructional model or strategy in which
students plan, implement and evaluate projects that have real world applicants.
TR Caregiving NC II -59-
 3.3 TRAINEE ENTRY
REQUIREMENTS

Trainees or students should possess the following requirements:

 can communicate both in oral and written;

 physically and mentally fit;
 with good moral character; and
 can perform basic mathematical computation.

This list does not include specific institutional requirements such as

educational attainment, appropriate work experience, and others that may be required of
the trainees by the school or training center delivering the TVET program.

3.4 LIST OF TOOLS, EQUIPMENT AND

MATERIALS CAREGIVING NC II

Recommended list of tools, equipment and materials for the training of 25 trainees for
Caregiving NC II are as follows:

TOOLS EQUIPMENT MATERIALS

Qty Description Qty Description Qty Description
2 pcs. Airpot (Hot Water) 1 pc. Bed Ordinary 2 btls. Alcohol
All purpose detergent
1 pc. Skillet 1 pc. Bed surgical 2 packs
soap
Garbage bin
2
5 sets (biodegradable and Blender / juicer 2 pcs. Baby oil
units
non-biodegradable
Bp apparatus,
2 pcs. Urinal 2 pcs. 10 pcs. Soap
aneroid
Bp apparatus, Feeding bottles w/
12 pcs. Basin (small) 2 pcs. 5 pcs.
mercurial cover and nipples
1 pc. Baby bath tub 1 unit Coffee maker 4 pcs. Bib and baby layettes
12 pcs. Flat sheet 1 pc. Crib 1 gal. Bleaching solution
Gloves -household Dish washer w/ drier 1 pack/ Coffee, Cream and
12 pcs. 1 unit
each sugar
1 box Gloves - surgical 1 unit Food processor 1 packs Cotton buds
Face towel/ Flat iron with ironing
12 pcs. 2 pcs. 1 set Condiments
towelette board
Bath towel/ Microwave oven
12 pcs. 1 unit 1 gal. Fabrics softener
towelette - digital
1 Oven (electric, gas) Food items use for
4 pcs. Blanket
units preparing meals
25 Diaper (child and
4 pcs. Comforter Chairs with arm 1 pack
pcs. adult)
Liquid soap (cleaning
2 pcs. Bedpan 1 unit Dining set 1 gal.
bottles)
Bottle brush
2 pcs. (cleaning feeding 2 pcs. White board 1 kilo Infant formula
bottles)
2 pcs. Burping cloth 1 unit OHP/LCD* 6 packs Table napkins
5 pcs. Baby clothes 1 unit Computer w/ printer 2 pcS. Table cloth

TR Caregiving NC II -60-
 TOOLS EQUIPMENT MATERIALS
Qty Description Qty Description Qty Description
5 pcs. Baby blanket 1 unit Refrigerator 1 pack Garbage bags
Sphygmoma- Bathing
2 sets/
1 pc. Carpet 4 ft. x 8 ft. 1 pc. nometer paraphernalia (adult
each
and child)
Bottle Sterilizer, TRAINING MATERIALS/
1 pc. Clothes brush 1 pc.
electric REFERENCES
1. Mother and Care
1 pc. Clothes humper 1 pc. Stethoscope
Baby
2. Infant Care
1 pc. Clothes rack 1 unit Stove
Feeding
Operational 3. Story books e.g.
Clothes, linen and
2 each 1 unit telephone unit Cinderela, snow
fabrics for laundry
white, etc.
Thermometer (Oral, 4. Geriatrics A
10
1 set China ware rectal, Axilla, Study of Maturity
sets
Tympanic)
5. Complete Early
1 set Cooking utensils 1 unit Bread toaster
Childhood
Washing machine
5 pcs. Cutting board 1 unit 6. Baby Play
– Heavy Duty
7. Fundamentals of
1 set Cutlery 1 unit Drier
Nursing
1 pc. Electric knife 1 pc. Weighing scale 8. Cookbook
1 pc. Electric opener 1 pc. Wheel chair 9. Toddler Play
Vacuum cleaner 10. Care of the Adult
10 pcs. Gown (hospital) 1 unit
– Heavy Duty
1 pc. Hot water bag 1 pc. Commode 11. First Aid Book
1 pc. Ice cap 1 pc. Cane or walker 12. Cleaning of
High chair/ booster Different Areas of
1 pc. Kettle 1 pc.
seat/ portable seat the house
Dressing trolley w/ 1 set/
1 set Pots and pan 1 unit TOYS
each
 cotton balls 13. Crayons
 medicine glass 14. Play Dough
10 pcs. Pot holder  thermometer 15. Shape sorter
 wound dressing 16. Coloring Book
set
2 pcs. Apron 1 set First aid kit 17. Musical Mobile
Crutches Dummy (baby and
1
1 set (adjustable) adult) ** 18. Push & pull toys
each
- use for bathing
Grooming kit
Dummy for CPR 19. Toys (assorted),
(hairbrush. comb, 1
1 set (infant, child and games and
nail cutter, nail each
adult) ** accessories
brush)
Hand towel OFFICE EQUIPMENT/
5 pcs. TAPES/DISC
FURNITURE
Feeding utensils 20. CPR (Infant,
1 set 1 unit Fax machine
(Child and adult) Child and Adult)
21. Artificial Resp.
1 set Measuring cup 1 unit Television
(Infant, Child and
TR Caregiving NC II
-61-
 TOOLS EQUIPMENT MATERIALS
Qty Description Qty Description Qty Description
Adult)
1 unit Medical tray 1 unit VHS/CD/DVD Player 22. Fracture
1 set Mixing bowl 1 set Sofa set 23. Sprained Ankle
4 pcs. Pail 24. Burns
25. Child safety:
5 pcs. Peeler films about
playing and safe
26. Multiple Casualty
1 pc. Pick up forcep
Management
12 pcs. Pillow case
8 pcs. Pillow
1 unit Portable mixer
1 unit Potato masher
2 pcs. Record book
6 pcs. Rubber sheets
1 set Silver ware
10 pcs. Soap dish
Tong (plastic/
1 pc.
rubber)
* Optional
** Multipurpose or conventional

3.5 TRAINING

FACILITIES

Caregiving NC II

The Caregiving Learning Facility must be of concrete structure. Based on a class intake
of
25 students/trainees, the space requirements for the teaching / learning and curriculum
areas are as follows.

Area in Sq. Total Area in Sq.

Space Requirement Size in Meters
Meters Meters
Administration Office
Demonstration Room
- Child care 30 sq. m. 30 sq. m.
- Home Management 60 sq. m. 60 sq. m.
- Elderly Care 30 sq. m. 30 sq. m.
- Care for people with special needs 30 sq. m. 30 sq. m.
Academic room 30 sq. m. 30 sq. m.
Study room/Learning Resource
Center
Clinic
Separate restrooms for female
and male
Library holdings must not be less
than five (5) titles related and for each
title at least 3 copies each
 Total workshop area: 180 sq. m.

TR Caregiving NC II
-62-
3.6 TRAINER’S QUALIFICATIONS

CAREGIVING NC II

TRAINER QUALIFICATION I (TQ II)

 Must be a holder of NC III
 Must have undergone training on Training Methodology II (TM II)
 Must be physically and mentally fit
 *Must have at least 2-3 years job/industry experience on supervisory/managerial
level

* Optional. Only when required by the hiring

institution. Reference: TESDA Board Resolution No.

2004-03

3.7 INSTITUTIONAL ASSSESSMENT

Institutional assessment is undertaken by trainees to determine their achievement of

units of competency. A certificate of achievement may be issued for each unit of
competency.
TR Caregiving NC II -63-
 SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION
ARRANGEMENTS

4.1 To attain the National Qualification of Caregiving NC II, the candidate

must demonstrate competence through project-type assessment covering all units
listed in Section 1. Successful candidates shall be awarded a National Certificate
signed by the TESDA Director General.

4.2 The qualification of Caregiving NC II may be attained through –

4.2.1 Accumulation of Certificates of Competency (COCs) in the following

areas –
4.2.1.1 Providing care and support for infants, toddlers and
children
 Provide care and support to infants/toddlers
 Provide care and support to children
 Foster, social, intellectual, creative and emotional
development of children
 Foster the physical development of children
 Maintain healthy and safe environment
 Respond to emergency
 Clean living room, dining room, bedrooms, toilet and bathroom
 Wash and iron clothes, linen and fabric
 Prepare hot and cold meals
4.2.1.2 Providing care and support for the elderly and people with
special needs
 Provide care and support to elderly
 Provide care and support to people with special needs
 Maintain healthy and safe environment
 Respond to emergency
 Clean living room, dining room, bedrooms, toilet and bathroom
 Wash and iron clothes, linen and fabric
 Prepare hot and cold meals

4.2.2 Demonstration of competence through project-type assessment covering

all required units of qualification.

4.3 Assessment shall focus on the units of competency. The basic and common units
shall be integrated or assessed concurrently with the core units.

4.4 The following are qualified to apply for assessment and certification:

4.4.1 Graduates of formal, non-formal and informal including enterprise-

based training programs.

4.4.2 Experienced workers (wage employed or self-

employed).

4.5 Reassessment is allowed only after one month from the date of
assessment.
Reassessment for a National Certificate shall be done only on the task/s that
the candidate did not successfully achieve.

4.6 A candidate who fails the assessment for two (2) consecutive times will be
required to go through a refresher course before taking another assessment.
TR Caregiving NC II -64-
 4.7 Only certified individuals in this Qualification may be nominated by the industry
sector for accreditation as competency assessor.

4.8 Only accredited competency assessors are allowed to conduct

competency assessment, however trainers who are accredited competency
assessors are not allowed to assess their trainees.

4.9 Assessment of competence must be undertaken only in the TESDA

accredited assessment center. The performance assessment (demonstration of
competence), however, may be done in any venue or workplace duly designated
by an accredited assessment center.

4.10 The guidelines on assessment and certification are discussed in detail in

the
Procedures Manual on Assessment and Certification.

TR Caregiving NC II -65-
 COMPETENCY MAP
CAREGIVING NC II

Participate in
workplace Work in team
communication environment

Practice occupational
Practice career
health and safety
professionalism
procedures
COMMON COMPETENCIES

Implement and
Respond effectively to
monitor infection Maintain high standard
difficult/ challenging Apply basic first aid
control policies and of patient services
behavior
procedures

Foster social,
Provide care and Foster the physical
Provide care and intellectual, creative and
support to development of
support to children emotional development
infants/toddlers children
of children

Provide care and Maintain healthy Respond to

Provide care and
support to people and safe emergency
support to elderly
with special needs environment

Clean living room,

dining room, Wash and iron
Prepare hot and
bedrooms, toilet clothes, linen and
cold meals
and bathroom fabric
 ACKNOWLEDGEMENT

The Technical Education and Skills Development Authority (TESDA) wishes to extend
thanks and appreciation to the many representatives of business, industry, academe and
government agencies who donated their time and expertise to the development and
validation of this Training Regulation.

 The TESDA Advisory and Expert Panels (TAP-TEP) for the Health, Social and
Other
Community Development Services Sector –
ALFREDO P. PALMIERY EDWARD B. MALZAN
Concorde International Primacare Training Development Center
Services

EVARISTO A. TECSON JULIE V. KALLAL

Philippine Association of Service Exporters, SICES Philippines, Inc.
Inc. (PASEI)

 The Industry Experts who developed the Competency Standard

ANNETTE M. CARMELINA R. SALAZAR
DOMINGUEZ AAC Human Resource Training Center
SICES Philippines, Inc.

TERESITA A. LLAMAS ANGELINA J. SUBANG

AAC Human Resource Training Marian Care International Corporation
Center

SALES L. ROYOL ROLANDO J. TALAG

ICAN.CARE Training and Development, Golden Miles Foundation and Training Center
Inc. International

 The ADHOC Committee who reviewed the Standard

ENGR. ZENAIDA G. MR. ISIDRO ANTONIO C. ASPER
GORDON Member
Chairperson

MR. RENE LUIS DR. TERESITA U. QUIRINO

TADLE Member
Member

DR. NONA S. MS. CONCEPCION G. DODD

RICAFORT Member
Member

 The Quality Assurance Committee

ATTY. RANULFO P. DR. ALBERTO VICTOR P. FENIX
PAYOS Member
Chairperson

MR. RENE LUIS DR. TERESITA U. QUIRINO

TADLE Member
Member

DR. NONA S. MS. CONCEPCION G. DODD

RICAFORT Member
Member
 List of Published Training Regulations

Animal Production NC II
Aquaculture NC II
Automotive Body Painting/Finishing NC II
Automotive Body Repair NC II
Automotive Engine Rebuilding NC II
Automotive Servicing NC II
Bartending NC II
Building Wiring Installation NC II
Carpentry NC II
Commercial Cooking NC II
Computer Hardware Servicing NC II
Deck Seafaring NC II
Dressmaking NC II
Driving NC II
Engine Seafaring NC II
Food and Beverage Services NC II
Footwear Making NC II
Heavy Equipment Operation NC II
Horticulture NC II
Household Services NC II
Housekeeping NC II
Machining NC II
Masonry NC II
Motorcycle and Small Engine Servicing NC II
Caregiving NC II
Plumbing NC II
Pyrotechnics NC II
RAC Servicing NC I
RAC Servicing NC II
Security Services NC II
Tailoring NC II
Tour Guiding Services NC II
Transport RAC Servicing NC II
Travel Services NC II
Welding NC II

These materials are available in both printed and electronic copies.

For more information please contact:
Technical Education and Skills Development Authority (TESDA)
Telephone Nos.: 893-8303, 893-2139; 817-4076 to 82 loc. 615 to 617
or visit our website: www.tesda.gov.ph