Who is a consumer What are Consumer What are CONSUMERS

under PCPA, 2005? Councils?

• Section 2(c) of the consumer AWARENESS ABOUT
PCPA, 2005 defines the District consumer courts a
term “Consumer” as network of rights? CONSUMER COUNCIL
under: district consumer protectio  According to the UN
• Buys or obtains on lease n councils has been spread guidelines on consumer
any product for a in all four provinces protection (1985), a
consideration and of Pakistan. consumer has eight basic
includes any user of These councils are rights, which are as
such product but does established to create follows:
not include a person awareness among masses  Right to Basic Needs
who obtains any product about their basic rights and  Right to Safety
for resale or for any benefits as a consumer.).
 Right to be Informed
commercial purpose or   Right to Choose
• Hires any services for a
 Right to
consideration and
Representation / be
includes any beneficiary
Heard
of such services
 Right to Redress
 Right to Consumer
Education
 Right to Healthy
Environment
How can consumer rights
be protected?
Only enactment and
enforcement of the law by the
Government does not serve. It
always requires enthusiastic
response from the citizen’s
side. The consumers should
register their complaints in the
Consumer Courts or before
Authority\ Deputy
Commissioner, as the case may
be to mark the power of
consumers and to protect their
rights
 What is the procedure of filing a
complaint / claim to get relief / • Legal notice should be
damages? Guidelines For
Consumers For Filing
served to the manufacturers
/ sellers of product(s) and to
Before Consumer
Complaints / Claims the service provider, in case
of provision of service, Court
Before Consumer Court especially through Serve a fifteen (15) days legal notice on
registered post / mail, plain paper, to the provider of defective
The Consumer may  file case / along-with
claim before Consumer Court acknowledgement
product(s) or faulty service(s), as the case
which is headed by the may be, stating therein that he / she / they
• If the matter is not resolved will redress the damage suffered by him /
District & Session Judge / through legal notice, then
Additional District and the consumer may file a her / them and consequently pay damages
Session Judge. The violator case / claim on plain paper to the consumer within fifteen days of
may be punished by the Court, for redressal of his / her / receipt of legal notice, otherwise the
their grievance before the consumer may file a claim for redressal of
with imprisonment which may
Consumer Court within
extend to two years or with subsequent fifteen days. his / her / their grievance before
fine which may extend to Consumer Court
• Case / claim may be filed by
PKR100,000/- (Rupees one the consumer himself /
lac only) or with both in herself / themselves or
addition to damages or through a Lawyer.
compensation as may be • No Court fee is required for
determined by the Court. filing a claim before
Consumer Court.

What are the things

consumers should
observe to protect their
rights? "The consumer, so
Consumers should observe the it is said, is the
following in order to protect
their rights king each is a
Read ingredients / component
voter who uses his
parts / instructions of the money as votes to
product(s) / service(s) get the things done
Always get receipt of that he wants
product(s) / service(s)
purchased / hired done.”
Ask about return and refund
policy
Check for the product’s safety /
warning.