1}Zenith Ltd. is a highly reputed company and many people wanted to join this company.

The employees
of this organisation are very happy and they discuss how they came in contact with this organisation.

Aman said that he was introduced by the present Sales Manager, Mr. John.

Benu said that he had applied through the newspaper and was appointed as the H.R. Manager.

Vaibhav said that he was neither related to any employee of the organisation nor was there any
advertisement in the newspaper, even then, he was directly called from IIM Ahmedabad from where he
was about to complete his MBA.

The above discussion is indicating an important function of management. Name the function of
management.

The management function identified in part (1) follows a particular process. Explain the step of this
process which is being discussed in the above paragraph.(CBSE, Sample Paper 2015)

Answer:

The function of management being referred to in the above lines is ‘Staffing’.

Recruitment is the step in the staffing process which is being discussed in the above paragraph.
Recruitment may be defined as the process of searching for prospective employees and stimulating them
to apply for jobs in the organisation.

The various sources of recruitment mentioned in the above paragraph are:

Aman: Recommendation of present employee.

Benu: Advertisement in newspaper Vaibhav: Campus recruitment.

2} The workers of Vyam Ltd. are unable to work on new and hi-tech machines imported by the company
to fulfill the increased demand. Therefore, the workers are seeking extra guidance from the supervisors.

The supervisor is overburdened with the frequent calls of workers.

Suggest how the supervisor, by increasing the skills and knowledge of workers, can make them handle
their work independently?

Also state any three benefits that the workers will derive by the decision of the supervisor.

(CBSE, Delhi 2015)

The supervisor may provide Vestibule training to the workers in order to enable them handle their work
independently.

Vestibule training is a popular method for providing off the job training during which the trainees learn
their jobs on the equipment they will be using at their actual work place. This is usually done when
employees are required to handle sophisticated machinery and equipment.

The benefits of imparting training to the employee are as follows:

Better career: Training leads to better career opportunities for the employees as it helps to improve their
skills and knowledge of doing the job.

Increased earnings: Training leads to increased performance by the employees thereby helps them to
earn more.

Increased efficiency: Training makes the employees more efficient in handling machines and less prone
to accidents.

3} Mohit Gupta is working with Yellow Security Services Ltd. He is also recruiting security guards for the
company. The company provides security services in Delhi and Noida at short notice to various
companies. The guards are recruited on a temporary basis. The guards provided by this company are
known for their honesty and punctuality. Mohit Gupta is well-known in his village for providing
employment to unskilled people.

1.Name the source of recruitment used by Yellow Security Services Ltd.

2.State any one disadvantage of this source of recruitment.

3.Identify the need of security guards which is being fulfilled by the company as per Maslow’s need
hierarchy. NO

4.Identify any two values communicated to society in the above stated case. (CBSE, OD 2015) NO

Answer:

External source of recruitment i.e. Labour contractor has been used by Yellow Security Services Ltd.

One disadvantage of the external source of recruitment is that the new employees may take longer time
to settle in the organisation.

The basic physiological needs of the security guards are being fulfilled by the company.

The two values that are being communicated to the society are

Reliability /Dependability

Generating employment opportunities NO

4}Anuroop runs a law firm in Hyderabad. His firm offers valuable financial and legal consultancy services
to the clients. Whenever the firm hires any new employees, on the first day of their joining, they are
welcomed to the organisation and are given details about hours of work, holiday requests, sickness
procedure, dress code, lunch arrangements, introduced to the daily operations and key people in the
workplace, etc. They are also familiarised with the organisation’s policies and procedures, including
complaints and dispute resolution, sexual harassment, emergency exits and evacuation procedure.

In the context of the above case:

Name the type of training which is being referred to in the above line.

Answer

Induction training is being referred to in the above lines.

5} Nishant, the director of a garment company, is planning to manufacture bags for the utilisation of
waste material from one of his garments unit. He has decided that his manufacturing unit will set-up in a
rural area of Odisha where people have very few job opportunities and labour is available at very low
rates. He also thought of giving equal opportunities to men and women.

For this, he wanted four different heads for sales, accounts, purchase and production. He gave an
advertisement and short listed ten candidates per post after conducting different selection tests.

Identify and state the next three steps for choosing the best candidate out of the short¬listed
candidates.

Answer:

The next three steps to be followed by Nishant in the selection process after giving an advertising and
short listing ten candidates per post after conducting different selection tests are as follows:

Employment Interview: It is a face-to-face interaction between the interviewers and prospective

Selection Decision: The final decision about the selection is made from among the candidates who pass
the tests and interview.