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References

This document provides a list of 52 references related to measuring retail service quality. The references cover a wide range of topics including developing scales to measure retail service quality, studies examining factors that influence customer satisfaction and loyalty in retail settings, comparisons of retail service quality across different countries and cultures, and frameworks for conceptualizing service quality in general. Date ranges span from the 1980s to 2018, and sources include academic journals as well as industry reports.

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0% found this document useful (0 votes)
715 views

References

This document provides a list of 52 references related to measuring retail service quality. The references cover a wide range of topics including developing scales to measure retail service quality, studies examining factors that influence customer satisfaction and loyalty in retail settings, comparisons of retail service quality across different countries and cultures, and frameworks for conceptualizing service quality in general. Date ranges span from the 1980s to 2018, and sources include academic journals as well as industry reports.

Uploaded by

WillCanuza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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