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essamabdawi 04-20-2011 07:03 AM

always when I right click and I choose up drive after some times it coming down-drive and the
backups are not taken please advise.

7.1.x and Earlier Backup and Recovery NetBackup

1 Solution

Will_Restore 04-20-2011 07:15 AM

OVERVIEW:
NetBackup will down a tape device under the following Conditions listed below:

TROUBLESHOOTING:

1.NetBackup attempts to mount a tape in the drive. NetBackup send the robot a command to
move the tape from one address to another. NetBackup will await the tape drive to show SCSI
Ready status. This can be seen the vmoprcmd output where write is enabled and Ready is
enabled. When the tape drive shows a SCSI Ready status it will report the tape HEADER

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Solved: veritas netbackup down-drive - VOX https://vox.veritas.com/t5/NetBackup/veritas-netbackup-down-drive/td-p...

information and NetBackup verify the correct tape is in the correct drive. When there is a tape
already in the drive NetBackup cannot complete the tape mount. Community
This shows as a status 98
TPreq error. Since NetBackup cannot use this drive for backup NetBackup will down the device

SOLUTION:

Review of the Media Manager Debug Logging will show the reason for the failure. The System
Administrator can review the debug logging to see why NetBackup has Downed the Tape
Device.

Once the exact error is shown in the above logs, determine the best course of action to take
next.
This will include, but is not limited to:

A. Reconfiguration of the Device with NetBackup

B. Update of the Netbackup Device Mappings file.
C. Update to Firmware of the Device.
D. Update Device Driver or configuration files
E. Tape Drive Cleaning
F. Service the Hardware by 3rd party vendor or Replacement of the Tape Drive Unit.

Reference:
http://support.veritas.com/docs/290200 Veritas NetBackup (tm) 6.5 Device Configuration Guide
for UNIX, Linux, and Windows

http://support.veritas.com/docs/230206 How to determine the cause of a Tape Alert (Hardware)

message that is reported in the Backup Exec job log

Article URL http://www.symantec.com/docs/TECH88076

View solution in original post

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3 Replies Community

Will_Restore 04-20-2011 07:15 AM

OVERVIEW:
NetBackup will down a tape device under the following Conditions listed below:

TROUBLESHOOTING:

1.NetBackup attempts to mount a tape in the drive. NetBackup send the robot a command to
move the tape from one address to another. NetBackup will await the tape drive to show SCSI
Ready status. This can be seen the vmoprcmd output where write is enabled and Ready is
enabled. When the tape drive shows a SCSI Ready status it will report the tape HEADER
information and NetBackup verify the correct tape is in the correct drive. When there is a tape
already in the drive NetBackup cannot complete the tape mount. This shows as a status 98
TPreq error. Since NetBackup cannot use this drive for backup NetBackup will down the device

SOLUTION:

Review of the Media Manager Debug Logging will show the reason for the failure. The System
Administrator can review the debug logging to see why NetBackup has Downed the Tape
Device.

Once the exact error is shown in the above logs, determine the best course of action to take
next.
This will include, but is not limited to:

A. Reconfiguration of the Device with NetBackup

B. Update of the Netbackup Device Mappings file.
C. Update to Firmware of the Device.
D. Update Device Driver or configuration files
E. Tape Drive Cleaning
F. Service the Hardware by 3rd party vendor or Replacement of the Tape Drive Unit.

Reference:
http://support.veritas.com/docs/290200 Veritas NetBackup (tm) 6.5 Device Configuration Guide

3 sur 7 29/11/2020 à 23:19

Solved: veritas netbackup down-drive - VOX https://vox.veritas.com/t5/NetBackup/veritas-netbackup-down-drive/td-p...

for UNIX, Linux, and Windows

Community
http://support.veritas.com/docs/230206 How to determine the cause of a Tape Alert (Hardware)
message that is reported in the Backup Exec job log

Article URL http://www.symantec.com/docs/TECH88076

View solution in original post

4 sur 7 29/11/2020 à 23:19

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Marianne Community

PARTNER VIP ACCREDITED CERTIFIED

04-20-2011 07:16 AM

Please always share NBU and OS versions... It makes giving advice a lot easier as device
problems are normally link to OS -> device comms.

Please add a VERBOSE entry to vm.conf in the volmgr folder in your NBU installation. Stop/start
NBU after adding this line.

The exact reason for drives being DOWN'ed will be logged in OS event logs - syslog on Unix
media servers (e.g. /var/adm/messages on Solaris) and Event Viewer on Windows (check System
and Application log).

Also ensure that you have bptm log dir under netbackup logs folder.

Handy NetBackup Links

Andy_Welburn 04-20-2011 07:17 AM

i.e. NetBackup versions & Operating Systems involved?

It could simply be a configuration issue (tpautoconf -report_disc may assist) or possibly a

hardware or connectivity issue (e.g. faulty drive or loose cabling).

A few T/N's for you to peruse:

Why does Netbackup Down a Tape Device?

http://www.symantec.com/business/support/index?page=content&id=TECH88076

Robtest commands that can be used to test the SCSI functionality of a robot
http://www.symantec.com/business/support/index?page=content&id=TECH83129

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***EDIT***
Community
Three replies at once - some kind of record!

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