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L4/L5 Act/Task L4/L5 Act/Task L4/L5 Act/Task: Inbound Returns Outbound Returns

The document is a process flow diagram outlining the steps for processing product returns. It involves: 1) Receiving returned products and entering them into the system. 2) Assessing the best use or disposition for the returned products, such as returning them to inventory, auctioning them off, or sending them to the manufacturer. 3) Depending on the assessment, the returns may be converted to generic codes, put in a holding bin, refurbished, transferred to different locations, or prepared for recycling/destruction. 4) Additional steps include investigating warranty or damage claims, and creating shipping documentation to send returns to buyers, manufacturers, or disposal locations.

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Fábio Mamede
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90 views1 page

L4/L5 Act/Task L4/L5 Act/Task L4/L5 Act/Task: Inbound Returns Outbound Returns

The document is a process flow diagram outlining the steps for processing product returns. It involves: 1) Receiving returned products and entering them into the system. 2) Assessing the best use or disposition for the returned products, such as returning them to inventory, auctioning them off, or sending them to the manufacturer. 3) Depending on the assessment, the returns may be converted to generic codes, put in a holding bin, refurbished, transferred to different locations, or prepared for recycling/destruction. 4) Additional steps include investigating warranty or damage claims, and creating shipping documentation to send returns to buyers, manufacturers, or disposal locations.

Uploaded by

Fábio Mamede
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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10.

02 Process Returns (Process Flow Diagram L4+L5; last changed by sumeetsatwani on 10/13/2020 05:41:55)

Organizational elements & A... .


10.02.04 10.02.05 10.02.06
L4/L5 ACT/TASK L4/L5 ACT/TASK L4/L5 ACT/TASK

Auction Send list to buyers


Create list of auction
and negotiate until Send Finance invoice
items/products
successful
M M M
Receiving Clerk Receiving Clerk Receiving Clerk

10.02.07 10.02.08
L4/L5 ACT/TASK L4/L5 ACT/TASK

Return/Refurbish
Convert SKU to Put away to warranty
generic code pool stock location
M M
Receiving Clerk Receiving Clerk

10.02.01 10.02.02 10.02.03 10.02.09


ROLE Returns received L4/L5 ACT/TASK L4/L5 ACT/TASK L4/L5 ACT/TASK Return type? L4/L5 ACT/TASK

Enter return Assess best use for Return to inventory


Move to holding
Receiving Clerk product/materials product/material and Remediation Planning
bin/location
grading into system disposition
Carries out & Supports

A M M M
Receiving Clerk Receiving Clerk Receiving Clerk Receiving Clerk
ERP
10.02.10
L4/L5 ACT/TASK

Return to manufacturer/supplier
Transfer from holding
to disposal location
M
Receiving Clerk

10.02.11 10.02.12 10.02.13


L4/L5 ACT/TASK L4/L5 ACT/TASK L4/L5 ACT/TASK

Recycling/Destruction Investigate warranty Create shipping notice


Transfer from holding
stock and damage and required
to staging area
claims documentation
M M M
Receiving Clerk Receiving Clerk Receiving Clerk

10.02.14
L4/L5 ACT/TASK

Return to customer
Put away to warranty
pool stock location
M
Receiving Clerk

10.01 10.03
Return process to
Carries out & Supports

L3/L4 PROC. LINK L3/L4 PROC. LINK Returns processed


be initiated

Inbound Returns Outbound Returns

Store to Fulfill Store to Fulfill


Carries out/Supports

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