1. What is redundancy in messages?

a) Information that the recipient has already received

b) Extra data repeated to compensate for noise and transmission losses
c) Messages that have no purpose and need not to be retained
d) Extra information to persuade the receiver to accept and act upon the message
Answer: B
Feedback: Correct

2. According to the text, why should more attention to be given to training in listening
to oral communication?
a) Responsibility for effective communication is usually assigned to the sender.
b) Presentation is thought of as a one way process.
c) Evaluating the speaker seems easier than evaluating the audience.
d) All of above
Answer: D
Feedback:

3. Which statement about the grapevine is true?

a) Most information on the grapevine is untrustworthy gossip.
b) It is good model of communication process in real organizations.
c) Managers should try to manage the grapevine to avoid misinformation.
d) It is a rich medium influencing participants strongly.
Answer: D
Feedback: Correct

4. Which of the following depicts a more formal alternative:

a. Use “use” instead of “utilize”
b. Use “find out” in place of “ascertain”
c. Use “participate” in place of “join”
d. Use “get” instead of procure”
Answer: C
Feedback: Correct

5. Generally speaking, in business we communicate:

a) Only to persuade
b) To both persuade and inform
c) Only to inform
d) Only to entertain
Answer: B
Feedback: Correct
 6. Speakers usually experience difficulty in ensuring that the message is:
a) Conveyed precisely
b) Understood correctly
c) Acted upon promptly and as desired
d) Conveyed precisely, understood correctly, and acted upon promptly and as desired.
Answer: A
Feedback: Correct

7. In win-lose strategy, the problems or conflicts are focused and the party is satisfied
due to:
a) Initiator
b) Both parties
c) One party
d) Second party
Answer: A
Feedback: Correct

8. The aim of all persuasive messages is to generate trust. For this AIDA plan which consists
of attention, interest, desire and action is considered very appropriate. In AIDA plan
__________ emphasizes relevance of the message to the receiver.
a. Attention
b. Interest
c. Desire
d. Action
Answer: B
Feedback: Correct

9. Which of the following is NOT an example of nonverbal communication?

a) Pictures
b) Computer graphics
c) Company logos
d) An email message from a CEO to shareholders.
Answer: D
Feedback: Correct

10. ______ is the conflict management strategy in which both the parties get something
by letting go of something.
a) Avoidance
b) Competition
c) Accommodation
d) Compromise
Answer: D
Feedback: Correct

11. Where can we apply seven Cs ?

a) To Nonverbal communication
b) To Oral communication
c) To Written communication
d) To written and oral communication
Answer: D
Feedback: Correct

12. If your message is specific, definite and vivid; you are applying which one of the
following principles:
a) Conciseness
b) Concreteness
c) Completeness
d) Consideration
Answer: B
Feedback: Correct

13. Which of the following statements is correct about strategic level of information?
a. Dealing with breakdown in the computer system for inventory control.
b. Deciding to expand business operations by moving into the North American market.
c. Preparing a plan to replace present supplier.
d. All of the above.
Answer: B
Feedback: Correct

14. “You failed to understand my statement” is a message in business which lacks.

a. Consideration
b. Concreteness
c. Clarity
d. Courtesy
Answer: D
Feedback: Correct

15. Which of the following is NOT an appropriate situation for using e- mail?
a. Similar message is to be sent to multiple recipients.
b. Authentic signatures of the source are essential.
c. Quick conveyance of the message is important.
d. Audit trial of the message is important.
Answer: B
Feedback: Correct
16. Which of the following is not an email etiquette?
a. Be careful about sarcasm
b. Never send an email when angry
c. Use intricate colours and font to make emails look attractive
d. Avoid opening suspicious emails
Answer: C
Feedback: Correct

17. Which of the following is least likely to be one of the three selves?
a) Reals self
b) Imagined self
c) Ideal self
d) Public self
Answer: B
Feedback: Correct

18. Circular letters are used:

a) To send information to two people
b) To send the same information to a number of people
c) To communicate to other company
d) To send information inside a company
Answer: B
Feedback: Correct

19. Meeting is a gathering of two or more people where purposeful discussion takes place on some
specific issue. _____________ is the type of meeting which works out some final solution to
the issue.
a. Informational meeting
b. Suggested solution meeting
c. Problem solving meeting
d. Adhoc committee meeting
Answer: C
Feedback: Correct

20. Classification of report is:

a) Informal reports, short reports
b) Formal reports, long report
c) Formal or informal reports, short or long reports
d) Informal reports, long reports
Answer: C
Feedback: Correct
21. “A picture paints a thousand words” is a saying which emphasizes on the effectiveness of visual
communication in business. Which of following is NOT an appropriate guide line for
effective use of visual aids?
a. Visual aid should be kept as simple as possible.
b. Visual aid should not be large enough for large audience
c. Visual aid should be relevant to the topic being discussed
d. All of the above
Answer: B
Feedback: Correct

22. Which of the following is least likely to be a characteristic of formal communication?

a. Impersonality
b. Enhanced spontaneity
c. Formality
d. Brevity
Answer: B
Feedback: Correct

23. Research proposal is one kind of proposal and other one is:
a) Solicited proposal
b) Unsolicited proposal
c) Business proposal
d) Marketing proposal
Answer: C
Feedback: Correct

24. Written summary of a business meeting is called:

a) Minutes
b) Motion
c) Circular
d) Agenda
Answer: A
Feedback: Correct

25. A ____ is a cross between interoffice memo and a formal report.

a) Memo report
b) Analytical memo report
c) Informational memorandum report
d) Feasibility report
Answer: A
Feedback: Correct
 26. An attachment notation is included to remind the reader to check for additional
pages of information. This is typed single or double space below the reference initials.
a) Enclosure(s)
b) Copy notation
c) Postscript
d) Attention line
Answer: A
Feedback: Correct

27. A company’s annual report is written for all of the following purpose EXCEPT:
a) To persuade
b) To build goodwill
c) To present information
d) To comply with government regulations.
Answer: D
Feedback: Correct

28. Your supervisor has asked for periodic, clear and thorough reports on the progress
you are making in meeting your objectives. You should present:
a) Oral reports; it is easier for you supervisor to rely your oral reports up the chain of
Command.
b) Oral reports; they require less time and efforts to prepare.
c) Written reports; they provide permanent records which can be referred later.
d) Written reports; they create less time for discussion.
Answer: C
Feedback: Correct

29. A business conference can be used as a training technique. It will be least effective
when:
a) The agenda avoids problem areas.
b) Each of the participants is an expert in the problem to be discussed.
c) Each of the participants is most articulate.
d) Each of the participants has a different point of view.
Answer: A
Feedback: Correct

30. The best development patterns for bad-news messages are:

a) Indirect, ascending rank, and chronological.
b) Direct, Indirect and Spatial
c) Chronological, analytical and indirect.
d) Indirect, Chronological and ascending rank.
 e) Direct, indirect and Analytical.
Answer: D
Feedback: Correct

31. Business ethics concern:

a) Moral values and honesty.
b) Specific ways to act in all situation.
c) Hiding misdeeds.
d) Only the people in the public relations department.
Answer: A
Feedback: Correct

32. Curriculum vitae (CV) also called resume supplies candidate’s experience and other
qualifications. Which of the following is an appropriate situation for using functional format
of CV?
a. The nature of the job applied for would closely relate to previous work experience.
b. The applicant has a good record of career development.
c. The candidate enjoys high level of technical skills, competencies and achievements
that closely relate to the requirements of the job applied for.
d. The applicant has employment history with reputable organizations.
Answer: C
Feedback: correct

33. __________ include investigation of an issue or problem or calculation of financial

ratios of a company.
a) Formal report
b) Analytical letter report
c) Scientific report
d) Informational letter reports
Answer: B
Feedback: Correct

34. What is meant by an audit trail?

a) A visual commentary of a sequence of events
b) Audit procedures implemented on transactions of an organization
c) Documentation of a sequence of events
d) None of above
Answer: C
Feedback: Correct

35. In a _______ CV the previous work history and qualifications are presented in the
subsequent sections:
a) Functional
b) Chronological
 c) Resume
d) All of above
Answer: A
Feedback: Correct

36. Which of the following is least likely to be technique for adopting KISS model?
a) Be definite
b) Use short paragraphs
c) Leave out unnecessary words
d) Use passive voice
Answer: D
Feedback: Correct

37. The terms of reference for producing a specific report are given by the:
a) Reader
b) Expert
c) Organization
d) Writer
Answer: C
Feedback: Correct

38. A cover letter is normally written by the:

a) CEO
b) Reader
c) Report writer
d) Top management
Answer: D
Feedback: Correct

39. An ageing population increases the demand for pharmaceuticals and old age related
healthcare. According to PEST analysis it is a:
a) Political factor
b) Economic factor
c) Social factor
d) Technological factor
Answer: C
Feedback: Correct

40. Which of the following is not a subsidiary part of formal report?

a) References
b) Glossary
c) Table of content
d) Appendix
Answer: D
Feedback: Correct
 41. Company blogs are a rapidly growing form of communication for all of the
following except
a) Communicating with a company's competition.
b) Communicating a company's side of the story in response to outside criticism.
c) Communicating with employees in a relaxed, casual tone.
d) Providing a means for employees and customers to provide feedback to management.
Answer: A
Feedback: Correct

42. E-mail has made some managers less effective because

a) They spend too much time reading and responding to e-mail.
b) They use e-mail to disseminate technical information.
c) They send e-mail messages as a way of avoiding direct contact with people.
d) All of the above.
Answer: C
Feedback: Correct

43. Social networking sites help establish social communities in which people share interests
and activities. Which of the following social networking site (s) involves (s) real time
communication?
a. Blogs
b. Podcasting
c. Chat
d. Text messages
Answer: C
Feedback: Correct

44. Blogging has become a very popular online activity. More and more users are joining blog
websites. Users use these sites for personal as well as academic uses. The term blogging refers
to:
a. The online community of blogs.
b. The act of posting for a blog.
c. An individual who writes matter for a blog.
d. All of the above.
Answer: B
Feedback: Correct

45. A distinguishing characteristic of a telecommuter is that these workers

a) Generally work evenings instead of days.
b) Work from the office on some days, and from home on other days.
c) Send their work electronically to a central office
d) Are paid by salary instead of by the hour.
Answer: C
Feedback: Correct
 46. All of the following are important considerations for effectively conducting or
participating in a business meeting Except
a) Meet only for valid reasons.
b) Keep comments brief and to the point.
c) Discourage critical feedback and commentary
d) Solve small issues ahead of time with e-mail.
Answer: C
Feedback: Correct
47. ______ can be extremely useful in such instances where the guest speakers who are
invited for some event and remain unable to come for any reason:
a) Blog
b) Podcast
c) Twitter
d) Discussion board
Answer: B
Feedback: Correct

48. Which of the following is a disadvantages of text message?

a) Long texts cost more money than a short text
b) Sometimes others messages might go unheard and might get deleted mistakenly.
c) Irritating messages may not be avoided.
d) All of above
Answer: D
Feedback: Correct

49. Inbox, Sent, Junk, Deleted and Drafts are example of:
a) Standard folders
b) Personalized folders
c) Weblog
d) Web service
Answer: A
Feedback: Correct

50. A user views the same email account from their smart phone as well as their laptop
computer. This is an example of:
a) Clustered hosting
b) Web hosting
c) Corporate communication
d) Synchronizing email
Answer: D
Feedback: Correct

(THE END)