Oral Communication in Context: Quarter 1 - Module 2: Strategies To Prevent Communication Breakdown
Oral Communication in Context: Quarter 1 - Module 2: Strategies To Prevent Communication Breakdown
in Context
Quarter 1 – Module 2:
Strategies to Prevent
Communication Breakdown
Oral Communication in Context – Grade 11
Alternative Delivery Mode
Quarter 1 – Module 2: Strategies to Prevent Communication Breakdown
First Edition, 2020
Republic Act 8293, section 176 states that: No copyright shall subsist in any work of
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agency or office may, among other things, impose as a condition the payment of royalties.
Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.
Management Team:
Schools Division Superintendent : Romeo M. Alip, PhD, CESO V
Asst. Schools Division Superintendent : Roland M. Fronda, EdD, CESE
Chief Education Supervisor, CID : Milagros M. Peñaflor, PhD
Education Program Supervisor, LRMDS : Edgar E. Garcia, MITE
Education Program Supervisor, AP/ADM : Romeo M. Layug
Education Program Supervisor, English : Ilynne SJ Samonte
District Supervisor, Pilar : Teresita R. Ordiales
Division Lead Book Designer : Kenneth G. Doctolero
District LRMDS Coordinator, Pilar : Joseph Ralph S. Dizon, PhD
School LRMDS Coordinator : Antonio Lucky M. Antonio
School Principal : Cesar L. Valenzuela, EdD
District Lead Layout Artist, Oral Comm : Rhenn B. Songco
District Lead Illustrator, Oral Comm : Marlon Q. Diego
District Lead Evaluator, Oral Comm : Rea A. Pangilinan
educators both from public and private institutions to assist you, the teacher or
facilitator in helping the learners meet the standards set by the K to 12 Curriculum
This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this also
aims to help learners acquire the needed 21st century skills while taking into
In addition to the material in the main text, you will also see this box in the body of
the module:
As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning. Furthermore, you are expected to encourage and assist
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For the learner:
The hand is one of the most symbolized part of the human body. It is often
used to depict skill, action and purpose. Through our hands we may learn, create
and accomplish. Hence, the hand in this learning resource signifies that you as a
learner is capable and empowered to successfully achieve the relevant competencies
and skills at your own pace and time. Your academic success lies in your own hands!
This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning resource while being an active
learner.
What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in the
module.
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Assessment This is a task which aims to evaluate your
level of mastery in achieving the learning
competency.
1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.
We hope that through this material, you will experience meaningful learning and
gain deep understanding of the relevant competencies. You can do it!
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What I Need to Know
This module is designed and written to help you understand the different
strategies to prevent breakdown in communication, including various sample
activities in oral communication based on contexts.
At the end of this module, you will also write an essay showing your objective
observation and evaluation of the various speakers watched and listened to by:
What I Know
Direction: Ponder and share your thoughts about the following quotes given by
scholars. Share your thoughts in your class. For distance learning and individual
learning mode, write your thoughts on the blanks below.
A.
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B.
According to Ralph Nichols, the most basic of all human needs is the
need to understand and be understood. The best way to understand
people is to listen to them.
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Lesson
Strategies to Prevent
3 Communication Breakdown
4. Speak with clarity – words coming out of our mouth must be clear, well-
articulated and concise. This skill is important when giving explanations and
instructions.
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7. Providing Feedback – this should involve reaction and responses that are
appropriate, constructive, and not offensive. Feedback could either block a
topic or open a discussion for a new topic, or make the existing topic go deeper.
9. Being Present – means being accepting of the other person you are
communicating, allowing life to be as it is, cultivating compassion and having
a beginners mind.
What’s In
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What’s New
6. Courtesy - Courtesy implies that the message should show respect, polite
delivery, judicious, reflective and enthusiastic messages.
What is It
Perception is generally how each individual interprets the world around him.
All generally want to receive messages which are significant to them. But any
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message which is against their values is not accepted. The same event may be
taken differently by different individuals.
The use of jargons or highly technical language can also be a language barrier
to people who speaks the same language.
Same word may mean different to individuals. For example: consider a word
“value.”
2. Information Overload
Some people are surrounded with a pool of information. It is essential
to control this information flow or else the information is likely to be
misinterpreted or forgotten or overlooked. As a result, communication is less
effective.
3. Inattention
It happens when people just not listen, but only hear.
For example: A traveler may pay attention to one “NO PARKING” sign,
but if such sign is put all over the city, he no longer listens to it. Thus,
repetitive messages should be ignored for effective communication.
Similarly, if a superior is engrossed in his paperwork and his
subordinate explains him his problem, the superior may not get what he is
saying, and it leads to disappointment of subordinate.
4. Time Pressures
Often in organization the targets have to be achieved within a specified
time period, the failure of which has adverse consequences. In a haste to meet
deadlines, the formal channels of communication are shortened, or messages
are partially given, and not completely transferred. Thus, sufficient time
should be given for effective communication.
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sitting, unhygienic room also affects communication in a meeting. Similarly
use of loud speakers interferes with communication.
6. Emotional Barriers
Emotional state at a particular point of time also affects
communication. If the receiver feels that communicator is angry he interprets
that the information being sent is very bad. While he takes it differently if the
communicator is happy and jovial. In that case the message is interpreted to
be good and interesting.
8. Poor retention
Human memory cannot function beyond a limit. One cannot always
retain what is being told specially if he is not interested or not attentive to the
message or the speaker. This leads to communication breakdown.
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What’s More
1. Use a common language. Use simple and common language that can easily
be understood. Avoid using jargons and too technical terms, unless the sender
and the receivers have the same meaning for that words.
Let’s match the barriers. Draw a line from column A to column B to match the
examples and description of various communication barriers. An answer is given as
example.
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What I Have Learned
Let us check our understanding! Encircle the letter of the best answer.
4. The speaker repetitively discussed his point about the subject matter. The
following characteristics of effective communication support this idea,
except?
a. Conciseness
b. Concreteness
c. Clarity
d. Correctness
6. What is the best reason for a speaker to support his statements with facts
and relevant figures?
a. To get respect from the audience
b. To make sure that the speech is complete
c. To sound expert and confident
d. To make sure messages are not easily misinterpreted
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What I Can Do
Let’s do the pass the message game! Divide the class into 2-3 groups with five
members each.
Before doing this, the three middle members of the group are assigned to prepare
and do the following conditions:
Reflective Questions
1. Describe how the transmission of messages became effective?
2. What are the reasons which makes the communication between members
interrupted or ineffective?
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Assessment
As a Sender DON’T…
Make assumptions that the person hears what you are sending out.
1.
2.
3.
4.
5.
As a Receiver DON’T…
Jump to conclusions. Check out that what you have heard is accurate.
1.
2.
3.
4.
5.
Additional Activities
In this exercise, participants will identify practical and effective ways to remove
communication and listening barriers at workplace.
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2. Prepare a flipchart or a whiteboard to write. Pen and papers for each
participant will help.
3. Each team is asked to come up with a practical solution in removing listening
obstacles in the following scenarios. Make sure to site an example for each
scenario.
At the end of the activity, one representative from each team writes down their
ideas on the board and explains how his or her team came up with the solutions.
Answer Key
overload
Information 9.
Language barrier 8.
9. E organization
Complexity in 7.
I 8. Poor retention 6.
B 7. Time pressure 5.
assessment
H 6. perception
activities and A 5. Difference in 4.
for the rest of the D 4. Inattention 3.
Answers may vary F 3. barriers
C 2. Emotional 2.
G 1. Noise 1.
What’s In: What’s More:
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What I Need to Know
This module is designed and written to help you understand the different
strategies to prevent breakdown in communication, including various sample
activities in oral communication based on contexts.
At the end of this module, you will also write an essay showing your objective
observation and evaluation of the various speakers watched and listened to by:
What I Know
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Lesson
Sample Oral
2 Communication Activities
In this lesson, we are going to watch and listen to some public speaking videos
and recordings. Most of these resources are available online. The links are also
provided here. The final activity involves the writing of 250-word essay about your
observation and evaluation of the various speakers watched and listened to.
Good public speakers understand that they must plan, organize, and revise
their material in order to develop an effective speech.
Before we play the videos and recordings, let’s remember that you will be
needing here an important skill, your listening skill.
Importance of Listening
“Are you listening to me?” This question is often asked because the speaker
thinks the listener is nodding off or daydreaming. We sometimes think that listening
means we only have to sit back, stay barely awake, and let a speaker’s words wash
over us.
1. You become a better student - when you focus on the material presented in
a classroom, you will be able to identify not only the words used in a lecture
but their emphasis and their more complex meanings.
2. You become a better friend - when you give your best attention to people
expressing thoughts and experiences that are important to them, those
individuals are likely to see you as someone who cares about their well-being.
3. People will perceive you as intelligent and thoughtful - when you listen
well to others, you reveal yourself as being curious and interested in people
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and events. In addition, your ability to understand the meanings of what you
hear will make you a more knowledgeable and thoughtful person.
4. Listening helps you become a good speaker - when you listen well to others,
you start to pick up more on the stylistic components related to how people
form arguments and present information. As a result, you have the ability to
analyze what you think works and doesn’t work in others’ speeches, which
can help you transform your speeches in the process.
Types of Listener
What’s In
Let’s listen to these two speeches. Using the provided link, your teacher might
download the video from online resources and show it to the class. Right after,
evaluate the two speeches based on your listening style. A table is provided below
for you to write your evaluation. You may write in paragraph or bullet form.
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Action What tasks did the speaker wants the listeners to apply?
Time How did the speaker utilize time for the speech?
Reflective Questions:
1. Which of the four listening styles suited your perception and interest about
this speech? Explain why.
2. What factors in the speech made you difficult to listen?
What’s New
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speaker to deliver an effective introduction. Use the template provided below. Put
checks when marking your observation and leave your feedback for each category.
3. Establish credibility
The speaker is competent, caring, and
trustworthy as perceived by the
audience or listeners.
Leave Feedback:
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Introductions are only 10–15 percent of one’s speech, so speakers need
to make sure they think through the entire introduction to ensure that they will
capture an audience. During an introduction, speakers attempt to impart the
general and specific purpose of a speech while making their audience members
interested in the speech topic, establishing their own credibility, and providing
the audience with a preview of the speech structure.
What is It
All speeches start with a general purpose and then move to a specific purpose
that gives the who, what, where, and how for the speech.
General
To inform
Purpose
To inform a group of school administrators about the various
Specific
open-source software packages that could be utilized in their
Purpose
school districts
General
To persuade
Purpose
To persuade a group of college students to make the switch
Specific
from Microsoft Office to the open-source office suite
Purpose
OpenOffice
General
To entertain
Purpose
To entertain members of a business organization with a mock
Specific
eulogy of for-pay software giants as a result of the
Purpose
proliferation of open-source alternatives
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Transitioning from the specific purpose to possible main points means
developing a list of potential main points you could discuss. Then you can
narrow your focus by looking for similarities among your potential main points
and combining ones that are similar.
Shorter speeches will have two main points while longer speeches will
generally have three or more main points. When creating your main points,
make sure that they are united, separate, balanced, parallel, and logical.
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Describe some problems that have occurred with open-
source software.
Name some specific open-source software packages that
may be appropriate for these school administrators to
consider.
Main Point 3
Review the software needs of my specific audience.
Describe some educational open-source software packages.
What’s More
1. Challenge – the speaker calls the audience to engage in some kind of activity.
2. Quotation – the speaker recites a quotation relevant to the speech topic. When
using a quotation, speaker need to think about whether the goal is to end on
a persuasive note or an informative note.
3. Summary – the speaker simply elongating the review of the main points. It
can be useful for information that was highly technical or complex speeches.
4. Visualizing the Future – the speaker helps the audience imagine the future
and persuade the audience to help create this future.
5. Appeal – it occurs when a speaker asks her or his audience to engage in a
specific behavior or change in thinking.
6. Inspiration – the goal of the speaker goal is to stir someone’s emotions in a
specific manner.
7. Advice – it is the speaker’s opinion about what should or should not be done.
This recognizes the speaker as an expert authority.
8. Proposal of Solution – the speaker offers a solution to the problem discussed
within a speech.
9. Question – the speaker asks a rhetorical question that forces the audience to
ponder an idea.
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10. Reference to Audience – the speaker attempts to answer the basic audience
question.
Visit the website https://www.vsotd.com/ where you can find free vital
speeches of the day.
1. Select and listen to any of the free speeches available on this website.
2. Create an outline showing the body of speech you have listened to.
3. Follow the template below.
Name of Speaker:
General Purpose
Specific Purpose
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What I Can Do
Challenge
Quotation
Summary
Visualizing the
Future
Appeal
Inspirational
Advice
Proposal of
Solution
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Types of General Purposes of
Concluding Speeches Observation
Devices Informative Persuasive
Question
Reference to
Audience
Assessment
Watch and listen to the motivational speech which link is provided below. Write a
250-word essay about your observation and evaluation of this oral activity. You may
use additional sheets of paper when necessary.
Video Title: How to Let Your Light Shine Bright by Lisa Nichols
Video Link: https://www.youtube.com/watch?v=CWpiCOmbVuY
Essay:
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___________________________________________________________________________
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Additional Activities
The following are alternative videos in case the links provided in the exercises are no
longer accessible: Examine how these speeches were delivered.
Answer Key
may vary.
assessment may vary. Answers
activities and Answers
for the rest of the Learned:
Answers may vary What’s More: What I have
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References
Taylor J. 9 Effective Communication Skills, Habits for Well-being Journals, Published
2015
Saylordot.org. Speak Up, Speak Out; The Practice and Ethics of Public Speaking,
Volume 1.0, Retrieved from: https://saylordotorg.github.io/text_stand-up-speak-
out-the-practice-and-ethics-of-public-speaking/index.html, Copyright 2016
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