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De nition of terms and concepts used in communication

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De nition of terms and concepts used in communication  Study notes and Past Papers
 Communication skills notes: K
Communication refers to the transmission or exchange of information between two or more persons .The information emanates Diploma
from the source to the destination and eventually back to the source in the form of a feed back. The information being exchanged  Entrepreneurship Revision
is referred to as a massage and the process develops to a communication process. Questions and answers
 Supply Chain Management
The mostly used terms and concepts in communications are:
 Warehousing Operations and
Communication Control notes – KNEC
Channel  Business Management
Message
 Quantitative Techniques note
Sender
KNEC Diploma
Receiver
Feedback
 Human Resource Managemen
Communicator  Business Management Past Pa
Code KNEC Diploma
Encode  Features of a good coding sys
Decode  KNEC Past Papers
Medium
 Introduction to Communicatio
Noise
notes
Environment
 Satisfaction of Human wants
These are fully de ned in the complete pdf notes here below Revision Questions and answe
 Financial Accounting notes: KN
diploma
 Public Procurement and Finan
notes: KNEC Diploma
 Business Law July 2019 Diplom
Past paper: 106

 O ce Revision Questions and
answers
SPONSORED SEARCHES  Principles and Practices and
Management (PPM) notes:…
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 Economics notes: KNEC Diplom
past papers for free  Receiving and Issuing Goods
 Introduction to Warehousing
technical documentation  Supply Chain Management an
Purchasing Principles…
past kcse papers with answers
 Supply and Transport Manage
notes: KNEC Diploma
math test
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 Business Law notes: KNEC Dip

Note: For Mobile phone users, use Chrome or Firefox browsers for better view of the complete pdf notes below  Project and Contract Managem
notes: KNEC Diploma
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notes: KNEC Diploma
 Managerial Accounting notes:
Diploma
 Cost Accounting notes: KNEC
Diploma

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 In uences on the Developmen
Culture
 The Components of Culture
 Types of Organizational Cultu
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 Characteristics of Organizatio
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Communication Skills notes KNEC Diploma
 Overcoming Resistance to Cha
 2 Organisational Resistance to
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 Resistance to Change
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in an Organization
 Internal Factors that Trigger C
in an Organization
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in an Organization
 Change Process
  Change Management
 Ways of managing stress in an
organisation
 Consequences of stress in an
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 Causes of work stress
 Meaning of stress
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 Advantages and Disadvantage
Con ict
Satellite Phones  Causes of Con ict in organisat
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 De nition of Con ict Managem
 Factors that determine the be
Communication
of groups and how successful
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 Stages of Group Formation
Need to know your  Group Behaviour
Future?  Individual Behavior in Organiz
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Life Skills notes: organizational behavior
KNEC Diploma  Elements of Organizational
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 Key project parameters
Warehousing  Characteristics of Projects
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(Visited 646 times, 1 visits today)  Project Evaluation
 Project Appraisal
 Project Implementation
 Logical Framework Approach
Project Planning and Design

 Consequences of Poor Project
Planning
 Project Planning Process
  Elements of Projects Planning
 Project Selection and Conside
 Challenges of project identi c
 Project Charter
 Project Documents
 Project Identi cation and Sele
 Characteristics of a project
 What is a Project and Project
Management
 Various aspects of o ce statio
and furniture
 Organization and Methods
 O ce correspondence

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when deciding on the approp
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 Reprographic services
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 O ce forms
 What is micro lming
 Types of indexing
 Indexing
 Explain various types of ling
methods
 Discuss the various aspects of
cabinets
 What is ling equipment and w
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 Explain various ling classi ca
giving their advantages and
Save my name, email, and website in this browser for the next time I comment. disadvantages
 What are advantages and
disadvantages of centralized a
Post Comment departmental ling
 Give the procedure of keeping
documents
 What are the characteristics o
good ling system?
 What are the advantages
(importance) of lling?
 Outline the principles of recor
management
 Give a classi cation of a busin
records
 Outline the purposes maintain
business records
 Types of O ce Plans
 Security measures likely to be
e ective
 O ce security
 O ce safety
 Measures to prevent external

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