A Project Report on

“Capacity Building Lab”

Submitted By:
POOJA SONI
2019-2021 batch

In partial fulfillment of requirement for the award of the degree

of

MASTER OF BUSINESS ADMINISTRATION (MBA)

IPS BUSINESS SCHOOL, JAIPUR

Rajasthan Technical University, Kota
 PREFACE

As a part of MBA Curriculum and in order to gain practical knowledge in the field
of management, we are required to make a report on “Capacity Building Lab” the
basic objective behind doing this project report is to get knowledge about overall
personality development.

In this report we have included Group discussion skills, personal interview skills,
curriculum vitae skill, time management etc.

Doing this project report helped us to enhance our knowledge regarding various
managerial skills, concept of work culture and business etiquette's. Through this
report we come to know about importance of managerial skills and business
etiquette's.
 Acknowledgement

I would like to take this opportunity to express my sincere gratitude towards Mrs.
Nutan Mathur, Assistant Professor at IPS BUSINESS SCHOOL, Jaipur. For giving
me this opportunity of project file on Capacity Building Lab which has been a pure
learning experience for me.

I would like to convey my heartiest gratitude to her for her guidance and continuous
support and for being a mentor during this project report.

Along with this I would also thank to my college Director Mrs. Deepti Agarwal and
Convener Mr. Sudhir Agarwal who has given me continuous support and guidance
throughout my project work and also boosting up my moral at hard times.
 INDEX

Sr. No. Contents Page No.

1. How to handle telephonic interview? 1

2. Group Discussions and its Benefits 2-4

3. Interview Skills 5-8

4. Personality Development 9-10

5. Time Management 11-18

6. Network 19-22

7. Technical/Domain knowledge 23-25

8. Self Confidence 26-27

9. Industry Awareness 28-29

10. Pre-Interview preparation 30-33

11. Interpersonal skills 34-37

 How to handle telephonic
interview?
A phone interview has several advantages both for the employer and
candidate. It is typically shorter than a face-to-face interview, allowing
the interviewer to save on time.
Here are 10 phone interview tips to help you ace your phone interview:
1. Choose a good spot
2. Keep documents handy
3. Use a cheat sheet
4. Be in a positive frame of mind
5. Do your homework
6. Treat the interview like a face-to-face interaction
7. Ask intelligent questions
8. Don't bring up salary
9. Ask if the interviewer has other questions
10. Say thank you
 Group Discussions and its benefits
Group discussion on study topics plays vital role in understanding the topic.
Discussing a topic with friends or classmates helps in learning the topic with
perfection. Group discussion on a topic involves sharing of learning by the
participants which equally benefits all the participants.
Group discussion is an important activity in academic, business and
administrative spheres. It is a systematic and purposeful interactive oral
process. Here the exchange of ideas, thoughts and feelings take place through
oral communication. The exchange of ideas takes place in a systematic and
structured way. The participants sit facing each other almost in a semi-circle
and express their views on the given topic/issue/problem.

How does Group Discussion differ from a Debate?

Debate is competitive in nature while group discussion is a co-operative group process.
In a debate, a speaker can speak either 'for' the topic or 'against' the topic whereas in a
GD, the speaker can express both. The final decision or result in a debate depends on
voting while in a GD, the group reaches group consensus.

Why is a group discussion an important activity at college level?

As a student, it helps you to train yourself to discuss and argue about the
topic given, it helps you to express your views on serious subjects and in
formal situations. It improves your thinking, listening and speaking skills. It
also promotes your confidence level.
It is an effective tool in problem solving, decision making and personality
assessment. GD skills may ensure academic success, popularity and good
admission or job offer. Thus, it is important to be able to take part in a GD
effectively and confidently. Participants should
know how to speak with confidence, how to exhibit leadership skills and
how to make the group achieve the goals.

The panel which normally comprises of the technical and HR

(Human Resource) experts of the company will observe and evaluate the
members of the team. The rules of the GI - the time limit, panel's
expectations etc. are explained alter the initial introduction by the panel,
soon after the topic or case to be discussed is given to the group members.
The panel does not interfere during the discussion. it only observes. The
panel at its discretion may provide some time to think over the topic or
may ask them to start immediately. Each candidate is supposed to express
their opinion either supporting or against the topic.
The discussion carries on till the panel
signals termination. It is left to the
discretion of the panel to extend or cut
short the given time.

The objective of a selection in GD is

mainly to check your team playing
skills. You have to understand the other persons' point of view, while
making your point and ensure that your team as a whole reaches a
solution or agreement that is both feasible and accepted by all team
members.

There are four major areas of e valuation in selection of GDs:

Subject knowledge,
Oral communication skills,
Leadership skills &
Team management.
Benefits:

1. Stimulation of thinking in a new way.

2. Expansion of knowledge
3. Understanding of your strength and weakness
4. Your true personality is revealed
5. People handling skills
6. Provide chance to expose.

Essentials of Group Discussions

 It helps in leaning more.
 It helps in generating more ideas about topics
 It lets you know about your mistakes and weakness
 It helps you prepare your oral test by enhancing your oral skills
 It enhances your listening skills
 It polishes your study skills and exam preparation skills.
 Interview Skills

This section is designed to provide an overview of the types of interviews and

how they are typically structured. While this section is oriented towards an
Orion Hiring Conference format, the tips included can be applied to any
interview. Many transitioning military service members have never had to
interview for a position. In the military, natural career progression and a
demonstrated record of performance dictate the particular jobs you have
secured. Corporate America is different. In order to secure the position you
are targeting, you must be able to convince an interviewer that your military
experience and your demonstrated track record of performance are a strong fit
for their organization.
Before the Interview:
 Research the company
First, you’ll need to research the target company. Go through the
company’s website, editorials and annual reports. Read up on their
ongoing projects, future plans and ultimate goals. Try to figure out the
size of company, how many employees they have and what kind of
work environment they offer. You’ll use this information to
demonstrate your knowledge of the company during the interview.
 Research the interviewer
If you are given the recruiters’ name beforehand, look into their social
media profiles (LinkedIn, Facebook, etc.). Try to find out their title,
experience and overall personality. This will help you prepare
questions and give you more confidence to face him/her in person.
 Prepare questions
Once you research the company, generate a list of questions that may
be asked by the interviewer. Practice your responses. This will help
ease your nerves when it’s time for the real thing. Next, prepare a
list of questions to ask the interviewer. Ask about the role
expectations, the culture, growth opportunities– anything that will
give you a clearer picture of what it would be like to work for this
organization. Asking questions shows you’re not only engaged in
the interview, but interested and already thinking about your future
with this company.
 Prepare copies of important documents
Make copies of your resume/CV and other important documents (cover
letter, list of references, etc.) in advance. You don’t want to be
scrambling to get your documents organized the day of the interview!
Most recruiters will bring a copy of your submitted documents to the
interview, but if they fail to, you’ll be a step ahead.
 During the Interview:

 First impression:
If you take only third seconds establishing rapports, direct and
sustained eye contact of firm and handshake, a warm smile good
posture and introducing yourself in confident manner are important
inebriants.

 Smile:
A smile denotes confidence in candidate. Try to smile often. Also,
don`t be afraid to use hand animation while answering questions.

 Body language:
Use good posture, look at interviewer right in the eye.

 Be truthful and honest:

Don`t lie when asked about something you haven`t done.

 Look for something in common:

That is something that had given something edge in the post. Try to
find a common bond between yourself and your interviewer.
 After the Interview:

 Leaving the Interview

After the interview has concluded, shake hands with the interviewer(s)
and thank them for their time. If they don’t tell you when they will
contact you going forward, ask about their expected decision-making
period. Keep your head held high and leave with confidence.

 Following up
After an appropriate amount of time (approximately 24 hours),
follow up with the recruiter. Send each interviewer a thank-you
note. Seventy-five percent of interviewers confirmed that thank-you
notes impact their decision process. So, do yourself a favor and send
a well-written, personalized response that reiterates why you’re the
best candidate for the position.
 Personality Development
Personality Development quintessentially means enhancing and grooming
one’s outer and inner self to bring about a positive change to your life. Each
individual has a distinct persona that can be developed, polished and refined.
This process includes boosting one’s confidence, improving communication
and language speaking abilities, widening ones scope of knowledge,
developing certain hobbies or skills, learning fine etiquettes and manners,
adding style and grace to the way one looks, talks and walks and overall
imbibing oneself with positivity, liveliness and peace

Personality development is the relatively enduring pattern of the thoughts,

feelings, and behaviors that distinguish individuals from one another. The
dominant view in the field of personality psychology today holds that
personality emerges early and continues to change in meaningful ways
throughout the lifespan.

Adult personality traits are believed to have a basis in infant temperament,

meaning that individual differences in disposition and behavior appear early
in life, possibly even before language or conscious self-representation
develop. The Five Factor Model of personality has been found to map onto
dimensions of childhood temperament, suggesting that individual differences
in levels of the “big five” personality traits (neuroticism, extraversion,
openness to experience, agreeableness, and conscientiousness) are present
from young ages.

How to make good personality?

• Figure out what “personality” means to you.
• Remain happy and lighthearted
• Try to stay calm in tense situations
• Keep an open mind.
Things to enhance personality
• Know you are incomparable
• Be kind to yourself
• Give space to imperfection
• Be spontaneous
• Be light in mind and heart
• Stay enthusiastic
• Be a better communicator
• Be warm and approachable
 Time Management
Time management” is the process of organizing and planning how to divide
your time between specific activities. Good time management enables you
to work smarter – not harder – so that you get more done in less time, even
when time is tight and pressures are high. Failing to manage your time
damages your effectiveness and causes stress.
“Time management” refers to the way that you organize and plan how long
you spend on specific activities.
It may seem counter-intuitive to dedicate precious time to learning about time
management, instead of using it to get on with your work, but the benefits are
enormous:
• Greater productivity and efficiency.
• A better professional reputation.
• Less stress.
• Increased opportunities for advancement.
• Greater opportunities to achieve important life and career goals.
 Why time management is important?
You have to first look at the big picture. Get a handle on why managing
your time effectively is important, and what you stand to gain from it. You
can get started by reviewing these 8 reasons time management is crucial:

1. Time is limited: No matter how you slice it, there are only 24 hours in a
day. That applies to you, and to your coworker who only seems able to do half
the amount of work you do. But it also applies to the former coworker who
consistently accomplishes more than you, and was promoted as a result. If you
want to rise through the ranks, you have to acknowledge the importance of
finding a way to manage this limited resource.
2. You can accomplish more with less effort: When you learn to take
control of your time, you improve your ability to focus. And with increased
focus comes enhanced efficiency, because you don’t lose momentum. You’ll
start to breeze through tasks more quickly (the workday will also seem to fly
by).
3. Improved decision-making ability: Whether you rely on a time-
chunking technique or discover the power of list-making, you’ll soon find that
a nice side benefit of good time management skills is the ability to make better
decisions. When you feel pressed for time and have to make a decision, you’re
more likely to jump to conclusions without fully considering every option.
That leads to poor decision making. Through effective time management, you
can eliminate the pressure that comes from feeling like you don’t have enough
time. You’ll start to feel more calm and in control. When the time comes to
examine options and make a decision, instead of rushing through the process,
you can take time to carefully consider each option. And when you’re able to
do that, you diminish your chances of making a bad decision.
4. Become more successful in your career: Time management is the key
to success. It allows you to take control of your life rather than following the
flow of others. As you accomplish more each day, make more sound decisions,
and feel more in control, people notice. Leaders in your business will come to
you when they need to get things done. And that increased exposure helps put
you in line for advancement opportunities.
5. Learning opportunities are everywhere: Obviously, the more you
learn, the more valuable you are to your employer. And great learning
opportunities are around you, if you’ve got time to stop and take advantage
them.When you work more efficiently, you have that time. You can help out
with that new product launch your development team’s been working on.
Volunteer to help host your company’s open house. Even just enjoying a nice
lunch with teammates in other departments can prove eye-opening.

The more you learn about your company and your industry, the better your
chances of making a positive impression on the C-suite.
6. Reduce stress: When you don’t have control of your time, it’s easy to end
up feeling rushed and overwhelmed. And when that happens, it can be hard to
figure out how long it’s going to take to complete a task. (Think of a time
when you were about to miss a deadline and were frantically trying to finish
the project. If someone dumped a surprise on your desk at that moment and
asked you how long it would take to finish the surprise task, how could you
even begin to answer their question?)Once you learn how to manage your
time, you no longer subject yourself to that level of stress. Besides it being
better for your health, you have a clearer picture of the demands on your time.
You’re better able to estimate how long a given task will take you to complete,
and you know you can meet the deadline.
7. Free time is necessary: Everyone needs time to relax and unwind.
Unfortunately, though, many of us don’t get enough of it. Between jobs,
family responsibilities, errands, and upkeep on the house and the yard, most
of us are hard-pressed to find even 10 minutes to sit and do nothing.Having
good time management skills helps you find that time. When you’re busy,
you’re getting more done. You accumulate extra time throughout your day
that you can use later to relax, unwind, and prepare for a good night’s sleep.
8. Self-discipline is valuable: When you practice good time management,
you leave no room for procrastination. The better you get at it, the more self-
discipline you learn. This is a valuable skill that will begin to impact other
areas of your life where a lack of discipline has kept you from achieving a
goal.
 Why is Etiquette Important?
Etiquette implies behaving politely while interacting with others in the
society. Etiquette helps to forgo relationship with people. It shows respect for
others in turns earns love and respect from them. A lapse in etiquette may
offend the other person may result in a breach of friendship or may even cost
a person his job. It is important to get acuinted with the etiquette of the place
or culture. One in likely to visit as each counry and culture has its own set of
rules to judge personal behaviour in society

Manner: It is the perfection of one individual to another., which is much as

to say the outward and phenomenal relation of one individual to another.
Behaviour: It is the range of actions and mannerism made by individuals
by individual organization system or entities in conjunctions with themselves
and their environment.
Business etiquette is not just knowing what to discuss during a business
dinner or how to address colleagues; it is a way of presenting yourself in such
a way that you will be taken seriously. This involves demonstrating that you
have the self-control necessary to be good at your job, expressing a knowledge
of business situations and having the ability to make other comfortable around
you. Poor business etiquette can cost you the trust of your workers and your
customers, and the loss of valuable business opportunities.

Courtesy
One of the most basic elements of business etiquette is courtesy, or respect,
which should he displayed to the people you work with, including your
customers, no matter what. You should consider the feeling; of others and
address conflicts in a straightforward and impersonal manner. Raising your
voice, using had language and interrupting others is discourteous and shows
disrespect for others. People who are disrespectful may find themselves losing
credibility and the respect of their peers.

Building Relationships
Show others that you value their work by taking time to visit and talk with
them. This can include not only your immediate colleagues, but also people
who work under you, such as secretaries and janitorial staff. These people can
help you look more professional and will go the extra mile for you if you treat
them with respect. Make time to actually talk to people; do not rush off
immediately after exchanging greetings. You can also create a database of your
colleagues and contacts, in which you list their birthdays, spouses' names and
birthdays, etc. Send a card or word of congratulations when an important event
occurs in their lives. Such thoughtfulness will help you build better
relationships.
Communication
Business etiquette involves communicating effectively. This includes always
returning phone calls and emails. When calling or receiving a call, you should
always identify yourself and your department, and speak in a polite and
considerate manner. Personalize the conversation with a short question about the
other person rather than rushing straight into business. This will help you to make
a connection with your caller. When sending an email, use a specific subject line
and keep the message businesslike and not overly personal or casual.

Dress and Appearance

Good business etiquette includes dressing appropriately. This shows
consideration for others, and indicates that you take yourself and your job
seriously. An unkempt appearance indicates that you do not care about
yourself or respect those around you. When you are unsure what type of dress
is required, it is best to err on the conservative side. For work-related social
events, do not be afraid to ask what the dress code will be. Remember that
even if you are dressing down, such as for a casual Friday, it is still important
to practice good grooming.
Peers, Subordinates and Superiors Good etiquette involves showing respect
not only to your superiors, but also to your peers and subordinates; in other
words, to everyone. If you treat everyone with respect, you will avoid making
costly mistakes and experiencing discomfort by accidentally treating a
superior in a disrespectful way. A consistently respectful attitude will also
build your credibility within the business or industry. Showing respect also
means refraining from gossip and from being critical and negative to or about
others.
 Basic Business Courtesies
 Open doors for others (regardless of gender or status). Courteous people
open door for other, and hold the door until everyone in their party
has walked through. They also hold the door behind them if
someone else is approaching.
 Allow people to exit elevators prior to entering. If you are near the
buttons, press and hold the "door open" button until everyone in the
elevator has made their exit.
 Always stand to greet visitors. This shows that you respect them
as individuals. Shake hands, and offer your visitor a seat before
you sit down yourself.
 Assist your visitors with their coats and offer to hang them up. If
you don't have a place to hang a coat in your office, place it neatly
over the back of a chair.
 Introduce the person of lower business rank to the person of
higher business rank. (For example, Dr. H. this is Mr. S.)

Business Meals
 Wait until everyone has been seated before unfolding your napkin and
placing it on your lap at business meals. 
 Remember, your water glass is on your right and your bread and butter
plate is on your left. if someone uses your bread and butter plate,
don't correct him or her; just place your bread on your dinner
plate. 
 If you leave the table during a meal, place your napkin on your
chair. Once you have finished eating, place your napkin neatly,
but not folded, on the table. 
 Wait until everyone has been served before beginning to eat. 
 Do not put your purse or briefcase on the table. 
 Avoid using your cell phone during business meals. 
 The host should be the one to bring up business. 
 Network
Networking is a process that fosters the exchange of information and ideas
among individuals or groups that share a common interest. It may be for social
or business purposes. Professionals connect their business network through a
series of symbolic ties and contacts. Business connections may form due to an
individual's education, employer, industry or colleagues. For instance, a
business network of Harvard Business School alumni may
develop. Networking may also refer to the setting up and operation of a
physical computer network.

Here are some of the key benefits of networking:

1. Strengthening relationships
Networking is about sharing, not taking. It is about forming trust and helping
one another toward goals. Regularly engaging with your contacts and finding
opportunities to assist them helps to strengthen the relationship. By doing this,
you sow the seeds for reciprocal assistance when you need help to achieve
your goals.

2. Fresh ideas
Your network can be an excellent source of new perspectives and ideas to help
you in your role. Exchanging information on challenges, experiences and
goals is a key benefit of networking because it allows you to gain new insights
that you may not have otherwise thought of. Similarly, offering helpful ideas
to a contact is an excellent way to build your reputation as an innovative
thinker.

3. Raised profile
Being visible and getting noticed is a benefit of networking that’s essential
in career building. Regularly attending professional and social events will
help to get your face known. You can then help to build your reputation as
being knowledgeable, reliable and supportive by offering useful information
or tips to people who need it.

4. Access to opportunities
Expanding your contacts can open doors to new opportunities for business,
career advancement, personal growth, or simply new knowledge. Active
networking helps to keep you top of mind when opportunities such as job
openings arise and increases your likelihood of receiving introductions to
potentially relevant people or even a referral.

5. New information
Networking is a great opportunity to exchange best practice knowledge, learn
about the business techniques of your peers and stay abreast of the latest
industry developments. A wide network of informed, interconnected contacts
means broader access to new and valuable information.

6. Advice and support

Gaining the advice of experienced peers is an important benefit of networking.
Discussing common challenges and opportunities opens the door to valuable
suggestions and guidance. Offering genuine assistance to your contacts also
sets a strong foundation for receiving support in return when you need it.

7. Building confidence
By continually putting yourself out there and meeting new people, you’re
effectively stepping outside your comfort zone and building invaluable social
skills and self-confidence that you can take with you anywhere. The more you
network, the more you’ll grow and learn how to make lasting connections.

8. Gain a different perspective

It’s easy to get caught up in the day-to-day of your professional realm and end
up in a rut. By talking to others in your field or people with expertise in a
particular area, you can gain insights that only come from viewing a situation
with fresh eyes. Asking for opinions from contacts you trust or admire can
help you see things in a new light and overcome roadblocks that you might
not have known how to circumvent otherwise.

9. Develop long-lasting personal relationships

Of course, the point of networking is to develop and nurture professional
relationships, but some of the strongest and most long-standing friendships
are borne from work connections. Your networking contacts are probably like-
minded people with similar goals as your own, so it’s not unlikely that your
professional support network will spill over into your personal friendships.

10. Get an answer to every question

As long as you have a strong network of professional connections, you can be
confident that someone within your sphere will be able to answer even your
toughest questions. And, if there’s no definitive answer, you’ll have a solid
sounding board to bounce ideas off and put into action step-by-step plans to
tackle bigger problems.
A network is defined as a group of two or more systems linked together. There
are many types of computer networks, including the following:
Local-area networks (LANs): The computers are geographically close
together (that is, in the same building).
Wide-area networks (WANs): The computers are farther apart and are
connected by telephone lines or radio waves.
Campus-area networks (CANs): The computers are within a limited
geographic area, such as a campus or military base.
Metropolitan-area networks MANs): A data network designed for a
town or city.
Home-area networks (HANs): A network contained within a user's
home that connects a person's digital devices.
 Technical /Domain knowledge
It is relating to a particular subject art or craft or its techniques. Relating to
computer and technology.
Functional, skills or jargons specify trade, profession of field technical skills
or technical language reject to handle skills or terminologies that are typically
understood by people who specialize in that field or area.

Types of technical:
There are three main types of technical.
1. Parenthetical Definition
2. Sentence Definitions
3. Extended Definitions

Domain Knowledge: - It is valid Knowledge used to refer to a area of

human edevour, an autonomus computer activity or other specialized
discipline, specialist and experts use and develop their own knowledge.
Domain knowledge is knowledge of a specific, specialized discipline or field,
in contrast to general knowledge, or domain-independent knowledge. The
term is often used in reference to a more general discipline, as, for example,
in describing a software engineer who has general knowledge of
programming, as well as domain knowledge about the pharmaceutical
industry. People who have domain knowledge, are often considered specialists
or experts in the field.

Collective Domain Knowledge: - There is only one real way to collect

domain knowledge you asked questions lots of them. There is one problem
people are not always willing to open up and power their hearts.
MATHS APTITUDE AND PROBLEM SOLVING

Math Aptitude: An aptitude is a component of a competence to do a certain

kind of work at a certain level. Outstanding aptitude can be considered
"talent". An aptitude may be physical or mental. Aptitude is inborn potential
to do certain kinds of work whether developed or undeveloped. Ability is
developed knowledge, understanding, learned or acquired abilities (skills) or
attitude. The innate nature of aptitude is in contrast to skills and achievement,
which represent knowledge or ability that is gained through learning.
According to Glad well (2008) and Colvin (2008),often it is difficult to set
apart an outstanding performance due merely to talent or stemming from hard
training. Talented people as a rule show high results immediately in few kinds
of activity, but often only in a single direction or genre.
Combined aptitude and knowledge
It tests mathematical reasoning that depends on both and innate mathematical
reasoning., ability and education received in mathematics.

 Fluid Intelligence
 Crystallized Intelligence
 Arrival
 SELF CONFIDENCE
Students need to develop self-confidence as it has an important role in the
business world. Confident people are successful at work than the people who
lack it. It is an inner power which helps students to believe in their own
abilities to perform any task without afraid of risk of failure. Self Confident
students focus on their strength while managing their weakness. They enjoy
challenging themselves with sitting high goals. Arrogance comes when a
person feel insecurity and try to hide their insecurity with arrogance. Self
confidence can be developed by practice.
The concept of self-confidence self-assurance in one's personal judgment,
ability, power, etc. One increases self-confidence from experiences of having
mastered particular activities. It is a positive belief that in the future one can
generally accomplish what one wishes to do. Self-confidence is not the same
as self-esteem, which is an evaluation of one’s own worth, whereas self-
confidence is more specifically trust in one’s ability to achieve some goal,
which one meta-analysis suggested is similar to generalization of self-
efficacy. Abraham Maslow and many others after him have emphasized the
need to distinguish between self-confidence as a generalized personality
characteristic, and self-confidence with respect to a specific task, ability or
challenge (i.e. self-efficacy). Self-confidence typically refers to general self-
confidence. This is different from self-efficacy, which psychologist Albert
Bandura has defined as a “belief in one’s ability to succeed in specific
situations or accomplish a task” and therefore is the term that more
accurately refers to specific self-confidence. Psychologists have long noted
that a person can possess self-confidence that he or she can complete a
specific task (self-efficacy) (e.g. cook a good meal or write a good novel)
even though they may lack general self-confidence, or conversely be self-
confident though they lack the self-efficacy to achieve a particular task (e.g.
write a novel). These two types of self-confidence are, however, correlated
with each other, and for this reason can be easily conflated.

The two main attributes of self confidence are:

Competence: It defines necessary skills and abilities which help to

complete a task.

Self-assurance: It defines one belief to have ability to complete a task.

 Industry Awareness

Industry awareness events include a chance to learn more about the industry,
speak directly with employers and register for the Build Force program which
could lead to placement or even to full time employment. An industry whose
success depends on having and using knowledge about a particular subject:
The leading states rely more on knowledge industries like information
technology, finance and health care.
Sponsorship
The forum receives not direct funding and its participants works on a
voluntarily basis, sponsorship of particular projects that the forum initiates.

Deliverables:
Deliverable is a term used in project management to describe a tangible or
intangible object produced as a result of the project that is intended to be
delivered to a customer. A deliverable could be a report, a document, a server
upgrade or any other building block of an overall project. A deliverable may
be composed of multiple smaller deliverables. It may be either an outcome to
be achieved or an output to be provided. A deliverable differs from a project
milestone in that a milestone is a measurement of progress toward an output
whereas the deliverable is the result of the process. For a typical project, a
milestone might be the completion of a product design while the deliverable
might be the technical diagram of the product. A deliverable also differs from
a project document in that project document is typically part of a project
deliverable, or a project deliverable may contain number of documents and
physical things. In technical projects, deliverables can further be classified as
hardware, software, or design documents.
 Pre- Interview preparation
Objective

 To better understand the interview process

 To be aware of appropriate interview behavior
 To learn about behavioral interviewing

7- Step Interview Prep Plan

1. Research the organization.

This will help you answer questions — and stand out from less-prepared
candidates.

 Seek background information.

o Use tools like Vault, CareerSearch or The Riley Guide for an
overview of the organization and its industry profile.
o Visit the organization’s website to ensure that you understand the
breadth of what they do.
o Review the organization's background and mission statement.
o Assess their products, services and client-base.
o Read recent press releases for insight on projected growth and
stability.
 Get perspective. Review trade or business publications. Seek
perspective and a glimpse into their industry standing.
 Develop a question list. Prepare to ask about the organization or
position based on your research.

2. Compare your skills and qualifications to the job requirements.

 Analyze the job description. Outline the knowledge, skills and abilities
required.
  Examine the hierarchy. Determine where the position fits within the
organization.
 Look side-by-side. Compare what the employer is seeking to your
qualifications.

3. Prepare responses.

Most interviews involve a combination of resume-based, behavioral and

case questions. We encourage you to meet with us to practice telling your story
in the best possible way.

4. Plan what to wear.

 Go neutral. Conservative business attire, such as a neutral-colored suit

and professional shoes, is best.
 Err formal. If instructed to dress “business casual,” use good judgment.
 Plug in that iron. Make sure your clothes are neat and wrinkle-free.
 Dress to impress. Be sure that your overall appearance is neat and clean.

5. Plan what to bring.

 Extra copies of your resume on quality paper

 A notepad or professional binder and pen
 A list of references
 Information you might need to complete an application
 A portfolio with samples of your work, if relevant

6. Pay attention to non-verbal communication.

 Be mindful. Nonverbal communication speaks volumes.

 Start ahead. Remember that waiting room behaviors may be reported.
 Project confidence. Smile, establish eye contact and use a firm
handshake.
 Posture counts. Sit up straight yet comfortably. Be aware of nervous
gestures such as foot-tapping.
  Be attentive. Don't stare, but maintain good eye contact, while
addressing all aspects of an interviewer's questions.
 Respect their space. Do not place anything on their desk.
 Manage reactions. Facial expressions provide clues to your feelings.
Manage how you react, and project a positive image.

7. Follow up.

Many interviews end with “Do you have any questions?”

 Bring a list. You may say, “In preparing for today's meeting, I took
some time to jot down a few questions. Please allow me to review my
notes.”
 Be strategic. Cover information not discussed or clarify a previous topic
— do not ask for information that can be found on the organization’s
website.
o In your opinion, what makes this organization a great place to
work?
o What do you consider the most important criteria for success in
this job?
o Tell me about the organization’s culture.
o How will my performance be evaluated?
o What are the opportunities for advancement?
o What are the next steps in the hiring process?
Interview Structure:
Pre Interview
You are being judged as soon as you arrive. Always try to arrive 10-15
minutes early to compare yourself.
Greeting , introduction ``small talk``:
 Know interviewer’s name and pronunciation
 Extend warm greetings
 Wait to be asked to have a seat.

Information exchange

 Interview Questions
 Information sharing about employer
 Interviewer`s questions
Closing
 Interpersonal skills
These are the tools people use to interact and communicate with individuals
in an organizational environment . These are the seven areas of interpersonal
communication :

1. Verbal Communication
2. Non- Verbal communication
3. Listening Skiils
4. Negotiation
5. Problem solving
6. Decision making
7. Assertiveness

Team Leader:
A team leader is someone who provides direction, instruction and
guidance to a group of individuals who can also be known as teamleader for
the purpose of achieving certain goals. An effective leader will know his/her
team members strengths, weakness and motivations.
Role:
Their job is to get task done by using all the available resources with them.
Including other employees and team members. Below are some important role
that team leaders must take on :

 Develop a strategy that team use to achieve its goals

 Provide any training required by the team
 Listen to team members feedback.
 Manage the flow day to day working

Inter Personal Skills

Interpersonal skills are the skills used by a person to interact with others
properly. In the business domain, the term refers to an employee's ability to
get along with others while getting the job done. Interpersonal skills include
everything from communication and listening skills to attitude and
deportment. Good interpersonal skills are a prerequisite for many positions in
an organization.

Verbal Communication:
Verbal communication is the use of sounds and words to express yourself,
especially in contrast to using gestures or mannerisms (non-verbal
communication). An example of verbal communication is saying “No” when
someone asks you to do something you don't want to do.
Non- Verbal Communication:
Behavior and elements of speech aside from the words themselves that
transmit meaning. Non-verbal communication includes pitch, speed, tone
and volume of voice, gestures and facial expressions, body posture, stance,
and proximity to the listener, eye movements and contact, and dress and
appearance.
Listening is the ability to accurately receive and interpret messages in the
communication process.
Listening is key to all effective communication. Without the ability to listen
effectively, messages are easily misunderstood. As a result, communication
breaks down and the sender of the message can easily become frustrated or
irritated.

Negotiation
Negotiation is a method by which people settle differences. It is a process by
which compromise or agreement is reached while avoiding argument and
dispute. In any disagreement, individuals understandably aim to achieve the
best possible outcome for their position (or perhaps an organisation they
represent.

Problem Solving
Problem solving is the act of defining a problem; determining the cause of
the problem; identifying, prioritizing and selecting alternatives for a solution;
and implementing a solution.
 Team Leader and Role of Team leader

A team leader is responsible for guiding a group of employees as they

complete a project. They are responsible for developing and implementing a
timeline their team will use to reach its end goal. Some of the ways team
leaders ensure they reach their goals is by delegating tasks to their members,
including themselves.

Role of team Leader:

Team leaders serve various roles in an organization. Their job is to get tasks
done by using all of the resources available to them, including other employees
or team members. Below is a list of some important roles a team leader must
often take on:

 Develop a strategy the team will use to reach its goal

 Provide any training that team members need
 Communicate clear instructions to team members
 Listen to team members' feedback
 Monitor team members' participation to ensure the training they are
being provided is being put into use, and also to see if any additional
training is needed
 Manage the flow of day-to-day operations