Hardware and Networking Level IV
Hardware and Networking Level IV
Curriculum for
Based on
Ethiopian Occupational Standard (EOS)
JUNE, 2015
Table of Contents
1. INTRODUCTION.....................................................................................................................................3
2. TVET-PROGRAMME DESIGN...................................................................................................................4
2.1 TVET-PROGRAMME TITLE: HARDWARE AND NETWORK SERVICING..................................................4
2.2 TVET-PROGRAMME DESCRIPTION.............................................................................................................................................. 4
2.3 TVET-PROGRAMME LEARNING OUTCOMES.............................................................................................................................. 5
2.4 DURATION OF THE TVET-PROGRAM......................................................................................................................................... 5
2.5 QUALIFICATION LEVEL AND CERTIFICATION.......................................................................................5
2.6 TARGET GROUPS...........................................................................................................................................5
2.7 ENTRY REQUIREMENTS................................................................................................................................5
2.8 MODE OF DELIVERY.....................................................................................................................................5
2.9 TVET-PROGRAMME UNIT COMPETENCY STRUCTURE............................................................................................................ 7
2.9.1 Unit competency / Subject Table..........................................................................................7
2|Page
1. Introduction
The reformed Ethiopian TVET-System is an outcome-based system, meaning that it uses the
needs of the labour market and occupational requirements from the world of work as
the benchmark and standard for TVET-Delivery. The requirements from the world of
work are analysed and specified – taking into account international benchmarking – as
Ethiopian Occupational Standards (EOS).
Ethiopia has embarked on a process of reforming its TVET-System. Within the policies and
strategies of the Ethiopian Government, technology transformation – by using international
standards and international best practices as the basis, and, adopting, adapting and verifying
them in the Ethiopian context – is a pivotal element. TVET is given an important role with
regard to technology transfer. The new paradigm in the outcome-based TVET system is the
orientation at the current and anticipated future demand of the economy and the labour
market.
The Ethiopian Occupational Standard (EOS) is - a core element of the Ethiopian National
TVET-Strategy and an important factor within the context of the Ethiopian TVET-
Qualification Framework (ETQF).
They are national Ethiopian standards, which define the occupational requirements and
expected outcome related to a specific occupation without taking TVET delivery into
account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopian Occupational Standard comprised of Units of Competence.
A Unit of Competence describes a distinct work activity that would normally be undertaken
by one person.
The ensuing sections of this EOS document comprise a description of the respective
occupation with all the key components of a Unit of Competence:
A chart with an overview of all Units of Competence for the respective occupation
(Unit of Competence Chart) including the Unit Codes and the Unit of Competence
titles
A template for a Unit of Competence (Unit of Competence Standard) – this includes
further directions on the contents and format of the unit of competence
2. TVET-Programme Design
The prime objective of this training program is to equip the trainees with the identified
competences specified in the OS. Graduates are therefore expected to be able to Gather
data on business Requirement , Determine Best-Fit Topology ,Configure and Administer
Server , Create Technical Documentation, Monitor and Administer System and Network
security, Provide First Level Remote helpdesk support, Identify and Resolve Network
problems , Monitor implementation of work plan/Activities, Conduct/Facilitate User training ,
Apply quality control , Leads Small Teams , Lead Workplace Communication , Improve
Business Practices &Maintain Quality System and Continuous Improvement Processes
(Kaizen) in accordance with the performance criteria described in the EOS.
The programme will be carried out as per the curriculum developed based on the EOS. The
curriculum gives details on the expected outcome, programme content, learning strategy,
evaluation and assessment as well as on the resource conditions of the programme.
2.3 TVET-Programme Learning Outcomes
The expected outputs of this program are the learners’ acquisition and implementation of
the following competence Hardware Network Servicing L-IV:
The trainee can exit after successfully completing any Learning Module from this program
and will be awarded the equivalent institutional certificate on the completed learning
modules. Entry point will be on next Learning Module as appropriate
53
EIS HNS4 03 Build EIS HNS4 Plan and design internet infrastructure
0811 Internet 03 0811 Install and configure
Infrastructu internet infrastructure and
re services
Test security and internet access
Ensure user accounts are verified
for security 107
Manage and support internet
EIS HNS4 04 Determine EIS HNS4 Identify and analyze maintenance needs
0811 Maintenanc 04 0811 Develop service level agreements
e Strategy Formulate maintenance strategy
Define client and supplier processes
and standards 53
53
Represent the
organization
Facilitate group
discussion
Conduct interview 53
EIS HNS4 Develop EIS HNS4 08 0811 Provide team
08 0811 Teams and leadership
Individual Foster individual and
s organizational growth
Monitor and evaluate
workplace learning
Develop team
commitment and
cooperation
Facilitate
accomplishment of
organizational goals 53
EIS HNS4 Manage EIS HNS4 09 0811 Identify daily work
09 0811 and requirements
Maintain Monitor and manage
Small/Me work
dium
Develop effective work
Business
habits
Operations
Interpret financial
information
Evaluate work
performance 53
10 | P a g e
EIS HNS4 Manage EIS HNS4 10 0811 Review programs,
10 0811 systems and processes
Continuo
us Develop options for
Improve continuous
improvement
ment
Implement innovative
System processes
53
11 | P a g e
Ethiopian TVET-System
Guide to Curriculum Development
Admas University designs this curriculum assessment criterion, the TVET Institution.
Assessment as well as management and scheduling of occupational testing based on the
former responsibility of TVET – Providers. In this regard, two types of assessment will be
carried out.
13 | P a g e
2.16 Licensing and regulatory requirements of the program
Licensing and regulatory requirements for this specific program is a bilateral work
of the institution and the government bodies not the right of the institution alone.
LEARNING MODULE 01
LEARNING STRATEGIES:
Lecture-discussion
Group work / Individual assignment
Practical demonstration
On-the-job practice
ASSESSMENT METHODS:
Oral questioning / Written test
Demonstration with Oral Questioning
ASSESSMENT CRITERIA:
LO1 Review change requests
Requests are received and documented for hardware and software changes, utilizing
a change management system and according to organizational help desk
procedures.
System data are gathered and organized relevant to the change requests, using
available diagnostic tools.
The proposed changes are reviewed against current and future business
requirements.
System data are examined, with work team, in order to select appropriate changes
to be carried out.
Selected changes are discussed and e clarified with client.
LO2 Modify system according to requested changes
Potential solution is identified to solve problems.
Recommendations about possible solutions are developed, documented, ranked
and presented to the appropriate person for decision.
Implementation and evaluation of solutions are planned.
Recommended solutions are technically documented and submitted to appropriate
person for confirmation.
LO3 Train on the use of modified system
Training is prepared to meet the needs of client in using the changed system.
Prepared training is delivered appropriately for client
LEARNING MODULE 03
MODULE DESCRIPTION:
This module aims to provide the trainees with the knowledge, skills and right attitude
required to design and implement an infrastructure for internet services.
LEARNING OUTCOMES:
At the end of the module the trainees will be able to:
LO1 Plan and design internet infrastructure
LO2 Install and configure internet infrastructure and services
LO3 Test security and internet access
LO4 Ensure user accounts are verified for security
LO5 Manage and support internet
MODULE CONTENTS:
LO1 Plan and design internet infrastructure
1.1 Introduction to Internet Infrastructure
1.2 Prepare plan for internet infrastructure
1.3 Evaluate and confirm internet infrastructure plan
1.4 Ensuring Requirements
1.4.1 Hardware
1.4.2 software,
1.4.3 Network and security
1.4. Allocating Internet protocol address
LO2 Install and configure internet infrastructure and services
2.1 Installing and testing Cables
2.2 Build and test Mail servers
2.3 Installing and configuring Workstation software
2.4 Connect internet to intranet or network
2.4.1 Install hardware requirements
2.4.2 Install and configure software requirements
2.4.3 Checking the service
2.5 Configuring domain names and internet protocol addresses
2.6 Set up software to provide services as required
2.7 Installing and configuring software’s that provide internet links
2.7.1 Existing databases
2.7.2 Existing Documents and files
LO3 Test security and internet access
3.1 Security Policy
3.2 Test and verify Security access levels base on security policy
3.3 monitored and evaluated Capability and reliability of security systems
3.4 Changes the system protection against Known and potential threats
LO4 Ensure user accounts are verified for security
4.1 Verify and confirm user settings security policy
4.2 Display Legal notices for system users
4.3 Check Passwords in accordance with business policy and verify software utility
tools
LO5 Manage and support internet
5.1 Developing procedures and policy for maintaining the internet infrastructure
5.2 Obtain, install and use Management tools to assist Internet administration.
5.3 Monitor the internet
5.3.1 Traffic
5.3.2 appropriateness of broadcasts
5.3.3 content access and hits
5.4 Optimize Internet performance in accordance with business need.
LEARNING STRATEGIES:
Lecture-discussion
Group work / Individual assignment
Practical Demonstration
ASSESSMENT METHODS:
Interview / Written test
Observation / Demonstration with Oral questioning
ASSESSMENT CRITERIA:
LO1 Plan and design internet infrastructure
6 Internet infrastructure is selected in line with business and end-user requirements,
within budget limitations.
7 The internet service is evaluated for satisfactory performance and confirmed that
the service meets business and end-user requirements.
8 Hardware, software, network and security requirements are ensured in accordance
with agreed business and end-user specifications.
9 Internet protocol address allocation is determined based on the number of
addresses needed.
LO2 Install and configure internet infrastructure and services
Cables is installed and tested where appropriate according to the standard.
Mail servers is built and tested when needed.
Workstation software is installed and configured to access services
Necessary hardware and software is installed to connect the internet to intranets or
network if required.
Domain names and internet protocol addresses is configured to make internet
access possible.
Software is set up to provide services as required.
Software is installed and configured that provides internet links with existing
databases, documents and files.
LO3 Test security and internet access
Security access levels is tested and verified based on security policy.
Capability and reliability of security systems is monitored and evaluated based on
security policy.
Changes are made to system to ensure protection against known and potential
threats.
LO4 Ensure user accounts are verified for security
User settings are verified to ensure that they conform to security policies.
Legal notices are displayed at appropriate locations for system users.
Passwords are checked in accordance with business policies and verified with
software utility tools.
LO5 Manage and support internet
Management is assisted in developing procedures and policies for maintaining the
internet infrastructure.
Management tools are obtained, installed and used to assist in internet
administration.
Traffic, appropriateness of broadcasts, content access and hits are monitored over
the internet.
Internet performance is optimized in accordance with business need.
LEARNING MODULE 04
ASSESSMENT CRITERION:
LO1 Identify and analyze maintenance needs
Risks to business continuity are identified due to system malfunction including
quantification of possible loss
Systems architecture and configuration documentation are reviewed for currency.
Equipment and/or software audit are conducted if appropriate information is not
available
Warranty status of components and/or software according to vendor, project or
organizational requirements are determined and documented
Critical components and/or software and document recommendations are
identified regarding possible service arrangements
Identified risks and problems are documented.
Recommended maintenance solutions are developed to meet business needs and
applied to deal with the client based on the document
LO2 Develop service level agreements
The views and requirements of the client are determined in order to identify
maintenance requirements
Service-level agreement is prepared to match client user and business
requirements
Maintenance options are examined against cost constraints, risks to business
continuity and service-level agreements
LO3 Formulate maintenance strategy
A specific maintenance strategy is identified based on cost, business and service-
level agreement requirements
A preventative maintenance schedule is created based on cost, business and
service-level agreements requirements
A maintenance strategy is negotiated with client and changes to service-level
agreements are made where necessary
The recommended procedure is documented for approval from appropriate person
according to organizational requirements
LO4 Define client and supplier processes and standards
Reporting procedures for service requests are negotiated and created with client
and suppliers
Response time standards is determined with client and suppliers
Escalation procedures is created with client and suppliers
Help desk or other support function is been set-up in accordance with agreed
standards and procedures and in line with industry best
LEARNING MODULE FOUR 05
LEARNING STRATEGIES:
Lecture-discussion
Group work / Individual assignment
Practical Demonstration
ASSESSMENT METHODS:
Oral questioning / Written test
Demonstration / Observation
ASSESSMENT CRITERIA:
LO1 Apply existing knowledge and techniques to technology and transfer
Situations are identified where existing knowledge can be used as the basis for
developing new skills.
New or upgraded technology skills are acquired and used to enhance learning.
New or upgraded equipment are identified, classified and used where appropriate,
for the benefit of the organization
LO2 Apply functions of technology to assist in solving organizational problems
Testing of new or upgraded equipment is conducted according to the specification
manual.
Features of new or upgraded equipment are and software applied within the
organization
Features and functions of new or upgraded equipment is used for solving
organizational problems
Sources of information is accessed and used relating to new or upgraded
equipment
LO3 Evaluate new or upgraded technology performance
New or upgraded equipment is evaluated for performance, usability and against
OHS standard
Environmental considerations are determined from new or upgraded equipment.
Feedback is sought from users where appropriate.
LEARNING MODULE 06
LEARNING STRATEGIES:
Lecture-discussion
Group assignment
Practical Demonstration
ASSESSMENT METHODS:
Oral questioning /Written test
Demonstration with Oral questioning
ASSESSMENT CRITERIA:
LO1 Establish quality standards
Quality standard procedures for servicing works are developed and agreed upon.
Quality standard procedures are documented in accordance with the organization
policy.
Standard procedures are introduced to organizational staff / personnel.
Standard procedures are revised / updated when necessary
LO2 Monitor implementation of quality
Services delivered are insured to be checked against organization quality standards
and specifications
Service delivered are insured to be evaluated using the appropriate evaluation
parameters and in accordance with organization standards
Causes of any identified faults are ensured to be identified and corrective actions are
taken in accordance with organization policies and procedures
LO3 Record Information
Basic information on the quality performance is ensured to be recorded in
accordance with organization procedures
Records of work quality are ensured to be maintained according to the requirements
of the organization
LO4 Study causes of quality deviations
Causes of deviations from final outputs or services are ensured to be investigated and
reported in accordance with organization procedures
Suitable preventive action is recommended based on organization quality standards
and identified causes of deviation from specified quality standards of final service or
output
LO5 Complete documentation
Information on quality and other indicators of service performance is ensured to be
recorded.
All service processes and outcomes are ensured to be recorded.
LEARNING MODULE 07
LEARNING STRATEGIES:
Lecture-discussion
Group assignment
Role play
ASSESSMENT METHODS:
Oral questioning
Written test
ASSESSMENT CRITERIA:
LO1 Provide team leadership
Learning and development needs are systematically identified and implemented in
line with organizational requirements
Learning plan to meet individual and group training and developmental needs is
collaboratively developed and implemented
Individuals are encouraged to self-evaluate performance and identify areas for
improvement
Feedback on performance of team members is collected from relevant sources and
compared with established team learning process
LO2 Foster individual and organizational growth
Learning and development program goals and objectives are identified to match the
specific knowledge and skills requirements of Competence standards
Learning delivery methods are appropriate to the learning goals, the learning style
of participants and availability of equipment and resources
Workplace learning opportunities and coaching/ mentoring assistance are provided
to facilitate individual and team achievement of competencies
Resources and timelines required for learning activities are identified and approved
in accordance with organizational requirements
LO3 Monitor and evaluate workplace learning
Feedback from individuals or teams is used to identify and implement
improvements in future learning arrangements
Outcomes and performance of individuals/teams are assessed and recorded to
determine the effectiveness of development programs and the extent of additional
support
Modifications to learning plans are negotiated to improve the efficiency and
effectiveness of learning
Records and reports of ccompetence are maintained within organizational
requirement
LO4 Develop team commitment and cooperation
Open communication processes to obtain and share information is used by team
Decisions are reached by the team in accordance with its agreed roles and
responsibilities
Mutual concern and camaraderie are developed in the team
LO5 Facilitate accomplishment of organizational goals
Team members actively participated in team activities and communication
processes
Teams members developed individual and joint responsibility for their actions
Collaborative efforts are sustained to attain organizational goals
LEARNING MODULE - 09
MODULE ASSESSMENT:
Written test
Demonstration
Interview
Direct Observation with Oral Questioning
LEARNING MODULE 10
MODULE CONTENTS:
LO1: Review programs, systems and processes
1.1 Establish strategies to monitor and evaluate performance of key systems and processes
1.2 Undertake detailed analyses of supply chains, operational and product/service delivery
systems
1.3 Identify performance measures, and assessment tools and techniques, and evaluate their
effectiveness
1.4 Analyze performance reports and variance from plans for all key result areas of the
organization
1.5 Identify and analyze changing trends and opportunities relevant to the organization
1.6 Seek advice from specialists, where appropriate, to identify technology and electronic
commerce opportunities
LO2:- Develop options for continuous improvement
2.1 Brief groups on performance improvement strategies and innovation as an essential element
of competition
2.2 Foster creative climate and organizational learning through the promotion of interaction
within and between work groups
2.3 Encourage, test and recognize new ideas and entrepreneurial behavior where successful
2.4 Accept failure of an idea during trialing, and recognize, celebrate and embed success into
systems
2.5 Undertake risk management and cost benefit analyses for each option/idea approved for
trial
2.6 Approve innovations through agreed organizational processes
LO3:- Implement innovative processes
3.1 Promote continuous improvement as an essential part of doing business
3.2 Address impact of change and consequences for people, and implement transition plans
3.3 Ensure objectives, timeframes, measures and communication plans are in place to manage
implementation
3.4 Implement contingency plans in the event of non-performance
3.5 Follow-up failure by prompt investigation and analysis of causes
3.6 Manage emerging challenges and opportunities effectively
3.7 Evaluate continuous improvement systems and processes regularly
3.8 Communicate costs and benefits of innovations and improvements to all relevant groups and
individuals
LEARNING STRATEGIES:
Lecture-discussion
Demonstration
Practice
Institutional Individual assignment
ASSESSMENT METHODS:
Written Test /Interview
Demonstration/Observation with Oral Questioning
ASSESSMENT CRITERIA:
LO1: Review programs, systems and processes
1.6 Establish strategies to monitor and evaluate performance of key systems and
processes
1.7 Undertake detailed analyses of supply chains, operational and product/service
delivery systems
1.8 Identify performance measures, and assessment tools and techniques, and evaluate
their effectiveness
1.9 Analyze performance reports and variance from plans for all key result areas of the
organization
1.10 Identify and analyze changing trends and opportunities relevant to the organization
1.6 Seek advice from specialists, where appropriate, to identify technology and electronic
commerce opportunities
LO2:- Develop options for continuous improvement
2.6 Brief groups on performance improvement strategies and innovation as an essential
element of competition
2.7 Foster creative climate and organizational learning through the promotion of
interaction within and between work groups
2.8 Encourage, test and recognize new ideas and entrepreneurial behavior where
successful
2.9 Accept failure of an idea during trialing, and recognize, celebrate and embed
success into systems
2.10 Undertake risk management and cost benefit analyses for each option/idea
approved for trial
2.6 Approve innovations through agreed organizational processes
LO3:- Implement innovative processes
3.8 Promote continuous improvement as an essential part of doing business
3.9 Address impact of change and consequences for people, and implement transition
plans
3.10 Ensure objectives, timeframes, measures and communication plans are in place to
manage implementation
3.11 Implement contingency plans in the event of non-performance
3.12 Follow-up failure by prompt investigation and analysis of causes
3.13 Manage emerging challenges and opportunities effectively
3.14 Evaluate continuous improvement systems and processes regularly
3.8 Communicate costs and benefits of innovations and improvements to all relevant
groups and individuals
ecommende
Item Ratio
Category/Item Description/ Specifications Quantity
No. Item: Trainee
A. Learning Materials
CBLM - Trainer’s made handouts
KAB _Trainee handbooks
1. 25 1:1
CEFE
SYB
2. Textbooks If available 25 1:1
3. Reference Books Any KAIZEN Book 5 1:5
Learning Facilities &
B.
Infrastructure
1 Demonstration room - 8x12m; equipped with IT facilities 1 1:25
2. Library - Multipurpose
3. Shelves - wooden or metal 5 1:5
4 White Board 1.50 X 1.50 1 1:25
5 Cabinet - metal 1 1:25
6 Internet and Virtual library High speed Internet Connection 1:25
Recommended 1
E-VDO, Broad Band
C. Consumable Materials
1 Blank CD - CD-R/RW 5 1:5
- Whiteboard marker, printing
2 Stationery
paper, printer ink
3 Flash disk San disk or similar 4GB 5 1:5
Zope card hard card/file(claser)
local
Flip chart white board and
Marker permenant(all clours)
4
Scotch
Candy
chocolate
D. Tools and Equipments
1 Samples KAIZEN Manual 5 1:5
At least 80 GB, 3.4Ghz, P IV
2 Computer 12 1:2
With Expandability
3 UPS 750 Volt Ampere 2 1:12
4 Divider American socket supporter 6 1:2
5 Multimedia projector - LCD 1 1:25
6 Printer Laser Jet 1 1:25
7 Desk jet Printer Color 1 1:25
8 digital Camera Digital 1 1:25
9 Scanner Image and Text support 1 1:25
10 Laptop Toshiba 5 1:5
11 Photo copier canon 1 1:25
12 Dart 5 1:5
EIS
Recommended
Item
Category/Item Description/ Specifications Quantity Ratio
No. (Item: Trainee)
A. Learning Materials
Service manual, schematic Manuals
1. 25 1:1
diagram/parts list
Operating
2. instructions/User’s/Owner’s 25 1:1
manual
B. Learning Facilities & Infrastructure
8x12m equipped with the equipment and
1 Lecture Room 1:25
internet
2 Shelves Wooden/metal 5
3 Locker Wooden /metal 2
4 Cabinet metal 1
C. Consumable Materials
1. Blank disk CD-R/CD-RWand DVD-R/DVD-RW 5 1:5
2. Stationery White board marker, printing paper & ink
D. Tools and Equipment
Commercial application software
Organization specific software
1. Applications Office package
Graphic
Database
Communication packages
2. Operating system Linux, Mac Os, windows XP or above
DSL
ADSL
T1&T2
Asp PSTN for dialup modems
3. CDMA 1x
ISP
Private lines
VPN
Data and voice
Current internet technologies