PC Competency MQA COPPA Syllabus
PC Competency MQA COPPA Syllabus
Guided
Independent
Course Content Outline CLO* Learning
Guided Learning (F2F) Learning
(NF2F)
(NF2F)
e.g. e-Learning
L T P O
CLO 1 2 1 - - - 1 4
1 - Chapter 1: The Path of the
PC Tech
The Importance of
Skill in Managing and
Troubleshooting PCs
2- Chapter 2: Visible Windows CLO 1 2 1 - - - 1 4
A Brief History of
Microsoft Windows
Early Windows
Modern Windows
Windows XP
Windows Vista
Windows 7
Enter 64-bit Windows
The Windows
Interface
User Interface
Hot Keys
Operating System
Folders
System Folder
Program and
Personal Document
Folder
2
Essential Hardware CLO 2
Troubleshooting CPUs
Symptoms of
Overheating
Catastrophic Failure
Troubleshooting RAM
Testing RAM
Troubleshooting the
Power-On Self-Test
POST
Text errors
Post Cards
Flashing ROM
Troubleshooting
Motherboards
Symptoms
Techniques
Options
Troubleshooting
Power Supplies
No Motherboard
Switches
Quiz
5 - Chapter 5: Installing and CLO 3 2 1 - - - 1 4
Upgrading Windows
Preparing for
3
installation or upgrade
Identify Hardware
Requirements
Verify Hardware and
Software Compatibility
Decide What Type of
Installation to Perform
Determine How to
Back Up and Restore
Existing Data, If
Necessary
Select an Installation
Method
Determine How to
Partition the Hard
Drive and What File
System to Use
Determine Your
Computer’s Network
Role
Decide on Your
Computer’s Language
and Locale Settings
Plan for Post-
Installation Task
The Installation and
Upgrade Process
Installing or Upgrading
to Windows XP
Professional
Installing or Upgrading
to Windows Vista
Installing or Upgrading
to Windows 7
Upgrading Issues
The Windows XP
Clean Installation
Process
The Windows Vista/7
Clean Installation
Process
Automating the
Installation
Installing Windows
over a Network
Troubleshooting
Installation Problems
Text Mode Errors
Graphical Made Errors
Lockups During
Installation
Post-Installation Tasks
Patches, Services
Packs, and Updates
Upgrading Drivers
Restoring User Data
Files (if applicable)
Migrating and Retiring
6 - Chapter 6: Windows Under CLO 3 2 1 - - - 1 4
the Hood
Registry
Accessing the
Registry
Registry
Components
Talkin’ Registry
Manual Registry
Edits
4
Command-Line
Registry Editing
Tools
The Boot Process
The Windows XP
Boot Process
The Window Vista/7
Boot Process
Processes and
Services and
Threads, Oh My!
Task Manager
Performance
Console
Performance Tools
in Windows Vista
and Windows 7
Tools for
Programmers
Component
Services
Data Sources
7 – Chapter 7: NTFS, Users, and CLO 3 2 1 - - - 1 4
Groups
Authentication With
Users and Groups
Passwords
Groups
Simple Tools for
Managing Users
Advanced User
Management
Authorization
Through NTFS
NTFS Permission
Permission
Propagation
Techs and
Permissions
Sharing a Windows
PC Securely
Sharing in Windows
XP
Sharing in Windows
Vista
Sharing in Windows 7
Locating Shared
Folders
Administration
Shares
Protecting Data with
Encryption
Users Account
Control
UAC in Windows
Vista
UAC in Windows 7
- - - - - - -
8 – Study Week
- - - - - - -
9 – Mid Term Examination
- - - - - - -
10 – Mid Term Semester Break
11 - Chapter 8: Maintaining and CLO 3 2 1 - - - 1 4
Optimizing Windows CLO 4
Maintaining
5
Windows
Windows Patch
Management
Managing
Temporary Files
with Disk Cleanup
Registry
Maintenances
Error-Checking and
Disk
Defragmentation
Scheduling
Maintenances
System
Configuration
System Information
Optimizing
Windows
Installing and
Removing Software
Installing/Optimizing
a Device
Performance
Options
Hardware Profiles
Preparing Windows
for Problems
Backing Up
Personal Data
System Restore
12 – Chapter 9: Working with the CLO 3 2 1 - - - 1 4
Command-Line Interface CLO 4
Deciphering the
Command-Line
Interface
Accessing the
Command Line
The Command
Prompt
Filenames and File
Formats
Drives and Folders
Mastering
Fundamental
Commands
Structures: Syntax
and Switches
Viewing Directory
Contents: The dir
Command
Changing Directory
Focus: The cd
Command
Moving Between
Drives
Moving Directories:
The MD Command
Removing
Directories: The rd
Command
Running a Program
Working with Files
Attributes
Wildcards
Renaming Files
Deleting Files
6
Copying and
Moving Files
More Tools,
Utilities, and
Commands
Using Special Keys
The compact and
cipher Commands
PowerShel
Assignment 1
13 - Chapter 10: CLO 3 2 1 - - - 1 4
Troubleshooting Windows CLO 4
Failure to Boot
Failure to Boot:
Hardware or
Configuration
Failure to Boot:
Windows XP
Failure to Boot:
Windows Vista and
Windows 7
Failure to Load the
GUI
Device Drivers
Registry
Advanced Startup
Options
Troubleshooting
Tools in the GUI
Troubleshooting
Tools in Windows
Vista and Windows
7
Application
Problems
Application
Installation
Problems
Problems with
Uninstalling
Compatibility
Missing Files or
Incorrect File
Version
Crashing Programs
Volume Shadow
Copy Service and
System Protection
14- Chapter 11: Video CLO 3 2 1 - - - 1 4
Installing and CLO 4
Configuring Video
Software
Working with
Drivers
3-D Graphics
Troubleshooting
Video
Troubleshooting
Video Cars/Drivers
Troubleshooting
Monitors
Troubleshooting
Playback
DLP
CLO 3 2 1 - - - 1 4
CLO 4
7
15 - Chapter 12: Ethernet and
TCP/IP
Beyond Basic
Ethernet Cabling
Alternative
Connections
Network Devices
Structured Cabling
TCP/IP
Network Addressing
IPv6
CLO 3 2 1 - - - 1 4
16 - Chapter 13: Implementing CLO 4
and Troubleshooting Wireless
Networks
Installing and
Configuring
Wireless
Networking
Wi-Fi Configuration
Bluetooth
Configuration
Cellular
Configuration
Troubleshooting Wi-
Fi
Hardware
Troubleshooting
Software
Troubleshooting
Connectivity
Troubleshooting
Configuration
Troubleshooting
CLO 3 2 1 - - - 1 4
17 – Chapter 14: Implementing CLO 4
and Troubleshooting Networks
Network
Organization
Workgroups
Domains
Homegroups
Installing and
Configuring a Wired
Network
Installing a NIC
Configuring a
Network Client
Sharing and
Security
Troubleshooting
Wired Networks
Repairing Physical
Cabling
Fixing Common
Problems
Internet
Troubleshooting
No Connectivity
Local Connectivity
Slow Transfer
Speeds
Online Gaming
Chat
File Sharing
8
- - - - - - -
18 - Study Week
- - - - - - -
19 – Final Examination
CLO 1
1 CLO 2 Quiz (10%) 8
CLO 1
2 CLO 2 Assignment (20%) 14
CLO 1
CLO 2
4 Mid-term Examination (20%) 14
CLO 3
CLO4
CLO 1
CLO 2
5 Final Examination (40%) 28
CLO 3
CLO4
-
6 Attendance and Participation (10%) -
120
GRAND TOTAL SLT
L = Lecture, T = Tutorial, P = Practical, O = Others, F2F = Face to Face, NF2F = Non Face to Face
*Indicate the CLO based on the CLO’s numbering in Item 8.
11. Identify special requirement or resources to deliver the course (e.g., software, nursery, computer
lab, simulation room):
Classroom
References (include required and further readings, and should be the most current):
Required Reading
Author Date Title Publisher
Meyers, M. 2013 Managing and Troubleshooting PC Mc Graw Hill.
(4th Ed.)
Further Reading
Author Date Title Publisher
Andrews, J. 2010 PC Troubleshooting Pocket Guide Cengage Learning
for Managing & Maintaining Your PC
() 6th Edition
(Tab to add rows)
Other additional information:
None