Package Title: Tech Guide 4, Testbank

Course Title: Rainer IS8e

Chapter Number: Tech Guide 4

Question type: Multiple Choice

1) The ______________ test is a widely used test to determine whether a computer exhibits
intelligent behavior.

a) Expert system
b) Intelligence
c) Moore
d) Turing

Answer: d

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

2) Strong AI is __________ and could be considered to have __________.

a) hypothetical; a soul
b) hypothetical; sentience
c) reality; a soul
d) reality; sentience

Answer: b

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

3) ___________ is a capability performed relatively better by AI than human intelligence.

a) Creativity
b) Reasoning
c) Total cost of knowledge
d) Use of sensory experiences

Answer: c

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

4) _________ is a capability performed relatively better by human intelligence than AI.

a) Documentability of process and knowledge

b) Preservation of knowledge
c) Total cost of knowledge
d) Use of sensory experiences

Answer: d

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

5) Machine learning is still not as good as people in most cases but in some cases better than
people in regard to ___________.
a) Documentability of process and knowledge
b) Duplication and dissemination of knowledge
c) Recognizing patterns and relationships
d) Use of sensory experiences

Answer: c

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology
6) Current AI systems are considered ________ AI.
a) Big
b) Small
c) Strong
d) Weak

Answer: d

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

7) IBM’s Watson is considered __________ AI.

a) Big
b) Small
c) Strong
d) Weak

Answer: d

Difficulty: Medium
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge, Comprehension, Synthesis
AACSB: Technology, Reflective Thinking

8) _____________ are computer systems that attempt to mimic human experts by applying
expertise in a specific domain.

a) Expert systems
b) Intelligent agents
c) Learning machines
d) Neural networks

Answer: a

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology

9) ___________ is NOT a problem associated with expert systems.

a) Automating a complex reasoning process

b) Liability
c) Making recommendations
d) Transferring knowledge from the human to the system

Answer: d

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology

10) ______________ is the ability to accurately perform new, unseen tasks, built on known
properties learned from training or historic data that are labeled.

a) Computer visioning
b) Deep learning
c) Machine learning
d) Neural networking

Answer: c

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology

11) ______________ helps predict fraud.

a) Computer visioning
b) Deep learning
c) Machine learning
d) Neural networking

Answer: c

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology

12) ___________ is a subset of machine learning where the system discovers new patterns
without being exposed to labeled historical or training data.

a) Computer visioning
b) Deep learning
c) Long learning
d) Neural networking

Answer: b

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology

13) ___________ is NOT an example of deep learning.

a) Customer relationship management

b) Identifying cross-selling opportunities
c) Natural language processing
d) Speech recognition

Answer: b

Difficulty: Hard
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology
14) A(n) _______________ is a set of CPUs which work in parallel in an attempt to simulate
the way the human brain works, although in greatly simplified form.

a) Expert system
b) Intelligent agent
c) Learning machine
d) Neural network

Answer: d

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology

15) _____________ is the ability of information systems to identify objects, scenes, and
activities in images.

a) Computer vision
b) Natural image processing
c) Natural language processing
d) Speech recognition

Answer: a

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective: PI5.3
Bloomcode: Knowledge
AACSB: Technology

16) Facebook’s facial recognition is an example of _________.

a) Computer vision
b) Natural image processing
c) Natural language processing
d) Speech recognition

Answer: a
Difficulty: Medium
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective: PI5.3
Bloomcode: Knowledge
AACSB: Technology

17) ____________ is the ability of information systems to work with text the way that
humans do.

a) Computer vision
b) Computer texting
c) Natural language processing
d) Speech recognition

Answer: c

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

18) Google’s translation app uses __________.

a) Computer vision
b) Computer texting
c) Natural language processing
d) Speech recognition

Answer: c

Difficulty: Medium
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

19) ___________ focuses on automatically and accurately transcribing human speech.

a) Computer transcription
b) Computer vision
c) Natural language processing
d) Speech recognition

Answer: d

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

20) A(n) _________________ agent is a software program that assists you, or acts on your
behalf, in performing repetitive computer-related tasks.

a) Information
b) Seller
c) Smart
d) Stakeholder

Answer: a

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

21) A(n) __________ agent searches for information and displays it to users.

a) Information
b) Personal
c) Predictive
d) User

Answer: a
Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology
22) A buyer agent is a type of ______ agent.

a) Information
b) Personal
c) Predictive
d) User

Answer: a
Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

23) A shopping bot is a type of ______ agent.

a) Information
b) Personal
c) Predictive
d) User

Answer: a

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

24) A(n) _____________ agent constantly observes and reports on some item of interest.
a) Information
b) Personal
c) Predictive
d) User

Answer: c

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

25) _________ agents automatically fill out forms on the web for you.

a) Information
b) Personal
c) Predictive
d) User

Answer: d

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective: PI5.3
Bloomcode: Knowledge
AACSB: Technology

26) A(n) __________ agent is NOT a type of intelligent agent.

a) Buyer
b) Personal
c) Smart
d) User

Answer: c

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

Question type: True/False:

27) The ultimate goal of AI is to build machines that replace human intelligence.

Answer: False

Difficulty: Medium
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

28) Based on the Turing test, commercial AI products are far from exhibiting any significant
intelligence.

Answer: True

Difficulty: Medium
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

29) If a computer can perform a useful and specific function that once required human
intelligence to perform and does so at human levels or better, this is considered weak AI.

Answer: True

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

30) Current AI systems are considered weak AI.

Answer: True

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

31) The advent of AI always diminishes the performance of humans because it gives them
the ability to be lazy.
Answer: False

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

32) Expert systems always replace human decision makers.

Answer: False

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology

33) Machine learning is a subset of deep learning.

Answer: False

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology

34) Machine learning is used to detect fraud.

Answer: True

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology
35) Buyer agents and personal agents perform the same sorts of tasks.

Answer: False

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

36) A buyer agent is also called a shopping bot.

Answer: True

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

Question type: Fill-in-the-Blank:

37) ________________________________________ is the theory and development of

information systems able to perform tasks that normally require human intelligence.

Answer: Artificial intelligence or AI

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge
AACSB: Technology

38) ________________________ are computer systems that attempt to mimic human experts
by applying expertise in a specific domain.

Answer: Expert systems

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge
AACSB: Technology

39) A(n) _________________________ agent is a software program that assists you, or acts
on your behalf, in performing repetitive computer-related tasks.

Answer: intelligent

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge
AACSB: Technology

40) A(n) ____________________ agent helps customers find the products and services they
need on a web site.

Answer: buyer

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.Bloomcode: Knowledge
AACSB: Technology

41) ________________ agents are also called personal agents.

Answer: User

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.Bloomcode: Knowledge
AACSB: Technology

Question type: Essay

42) What are the advantages and disadvantages of AI? Why would a business want to use
AI?

Answer: Advantages: may increase the performance of some people because they want to
compete better with computers, permanent preservation of knowledge, easy/fast/inexpensive
supplication and dissemination of knowledge in a computer, consistent and thorough total
cost of knowledge, fairly easy/inexpensive documentability of process and knowledge
Disadvantages: privacy, security, loss of jobs, low/uninspired creativity, limited use of
sensory experiences, not always great at recognizing patterns and relationships, reasoning
only in narrow/focused/stable domains
Business – replace simple human tasks with a cheap computer

Difficulty: Easy
Section Reference 1: TG 4.1 Introduction to Artificial Intelligence
Learning Objective 1: Explain the potential value and the potential limitations of artificial
intelligence.
Bloomcode: Knowledge, Comprehension, Application
AACSB: Technology, Reflective Thinking

43) What are some of the barriers to using expert systems? Why may the CEO position be
hard to replace with an expert system?

Answer: Transferring domain expertise from human experts to the expert system can be
difficult because humans cannot always explain how they know and what they know (CEO’s
may not be able to communicate their instincts in regard to how they react to competitors or
customer demand)
Automating the process may not be possible if the process is too complex or too vague or if
the process requires too many rules (the CEO role is very complex particularly for large
companies in regard to managing all the different functional areas…there are too many
variables to consider for every decision)
Potential liability if there is a problem (for CEOs of public companies, stockholders need
someone to “blame” if they lose lots of money)

Difficulty: Hard
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge, Comprehension, Application, Analysis, Synthesis, Evaluation
AACSB: Technology, Analytic, Reflective Thinking

44) What AI technology helps prevent fraud? How does it detect fraud? How is this useful
to you?
Answer: Machine and deep learning – it looks for unusual patterns in spending behavior
either use historical data (machine) or not (deep)
Useful – can trust credit card information won’t get stolen (although credit card companies
assume all the costs, it is still a pain to get new credit cards)

Difficulty: Easy
Section Reference 1: TG 4.2 Artificial Intelligence Technologies
Learning Objective 1: Provide use case examples of expert systems, machine learning
systems, deep learning systems, and neural networks.
Bloomcode: Knowledge, Comprehension, Application
AACSB: Technology, Reflective Thinking

45) List and describe the three types of intelligent agents. Provide an example of each.

Answer: Information agent – search for information and display it to users; a buyer agent or
shopping bot is one type that helps customers find the product and services they need on a
web site; example = IBM using IB Watson to help answer customer questions, ANZ using
IBM Watson to ask financial planning questions, Amazon.com displaying list of books,
FERRET to find employment information etc.
Predictive agent – constantly observe and report on some item of interest; example = Allstate
to monitor agent computers, monitor prices changes for airlines etc., monitor stock prices
User agent – also called personal agents that take action on your behalf; example = check e-
mail, sort rules, automatically fill out forms on the web for you

Difficulty: Easy
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge, Comprehension
AACSB: Technology

46) List and describe the three types of intelligent agents. What intelligent agents do you use
and how?

Answer:
Information agent – search for information and display it to users; a buyer agent or shopping
bot is one type that helps customers find the product and services they need on a web site
Predictive agent – constantly observe and report on some item of interest
User agent – also called personal agents that take action on your behalf
Student piece – if they use Amazon.com, they use information agents through the
“recommended for you” section; if they own stock, they may use predictive agents; if they
fly or use eBay, they may use predictive agents to monitor price changes; if they use Gmail
and star any e-mails or have any kind of sorting rules in place, they would use a user agent
Difficulty: Hard
Section Reference 1: TG 4.3 Artificial Intelligence Applications
Learning Objective 1: Provide use case examples of computer vision, natural language
processing, robotics, image recognition, and intelligent agents.
Bloomcode: Knowledge, Comprehension, Application, Analysis
AACSB: Technology, Analytic, Reflective Thinking