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9797 Business Communication

This document contains sample questions from a Business Communication exam for an MBA program. It includes 10 multiple choice questions covering various topics in business communication like the essentials of good communication, advantages and limitations of oral communication, non-verbal communication, barriers to communication, report writing elements, and communication etiquette. It also includes a case study question asking students to identify why a communication problem arose at a manufacturing company and what could be done to prevent such problems. The document provides sample exam questions to help students prepare for their Business Communication exam.

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Abdul Momin Shaik
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47 views1 page

9797 Business Communication

This document contains sample questions from a Business Communication exam for an MBA program. It includes 10 multiple choice questions covering various topics in business communication like the essentials of good communication, advantages and limitations of oral communication, non-verbal communication, barriers to communication, report writing elements, and communication etiquette. It also includes a case study question asking students to identify why a communication problem arose at a manufacturing company and what could be done to prevent such problems. The document provides sample exam questions to help students prepare for their Business Communication exam.

Uploaded by

Abdul Momin Shaik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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com

R14
Code: 14E00106

MBA I Semester Supplementary Examinations May 2016


BUSINESS COMMUNICATION
(For students admitted in 2014 & 2015 only)
Time: 3 hours Max. Marks: 60
PART – A
(Answer the following: (05 X 10 = 50 Marks)
*****
1 Explain the essentials of good communication.
OR
2 What is the scope of business communication? Explain the functions in detail.

3 List out the advantages and limitations of oral communications.


OR
4 Explain the non-verbal communication.

5 Explain the transaction analysis.


OR
6 Give the role of emotion in interpersonal communication.

8
Enumerate various types of barriers.

Q P
OR
What are the different tips for effective listening?

10
P
What are the elements of report writing?

Explain the communication etiquette.


OR

PART – B
(Compulsory question, 01 X 10 = 10 Marks)

11 Case study:
At a large – scale manufacturing company a foreman of inspection noticed a fault in
the assembling section. The foreman, a shyman when speaking to his immediate superiors,
mentioned this matter to the senior supervisor in an ineffectual manner. The senior
supervisor nodded his head and continued to work on a report that he was writing later, a
production slowdown occurred, and it was discovered that this flaw in the assembling was
the cause. The chief of production engineering, was upset because this error had passed
inspection unnoticed, reproved the senior supervisor in a brusque manner.
The senior supervisor called in the foreman of inspection and asked why this error
had not been brought to this attention. The foreman said, “I told you the other day that they
were missing some of the punch-outs in those assembling section”. The senior supervisor
said, “Yes, but you did not pound the desk when you told me”.
Questions:
(a) Why did the communication problem arise?
(b) What do you suggest to prevent such communication problems?

*****

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