Roborock Robot Vacuum Cleaner

S5 Max User Manual

Read this user manual carefully before using this product and
store it properly for future reference.
• Safety Information 1

• Table of Faults 5

• Welcome 6

• Product Introduction 7

• Installation 12

• Instructions for Use 18

• Routine Maintenance 21

• Environmental protection description 26

• Basic Parameters 27

• Troubleshooting 28

• FAQs 30

• EU Declaration of Conformity 31

• WEEE Information 35
• Warranty Information 36
Safety Information
Restrictions
• This product is designed for indoor floor cleaning only, do not use it outdoors
(such as on an open-ended terrace), on any surface other than the ground (such
as a sofa), or in any commercial or industrial environment.
• Do not use this product on elevated surfaces without barriers such as the floor of
a loft, an open-ended terrace, or on top of furniture.
• Do not use the product when the ambient temperature is higher than 104°F
(40°C), lower than 39°F (4°C), or if there are liquids or tacky substances on the
floor.
• Before using the product, move wires off the ground or place them to the side to
prevent them being pulled on by the cleaner.
• To prevent blocking the product and to avoid damage to valuables, remove
lighweight items (such as plastic bags) and fragile objects (such as vases) from the
floor before cleaning.
• Children should be supervised to ensure that they do not play with the appliance.
• This product is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of the
product by a person responsible for their safety (CB).
• This product can be used by children aged from 8 years and above and persons
1
Safety Information

with reduced physical, sensory or mental capabilities or lack of experience and

knowledge if they have been given supervision or instruction concerning use of
the product in a safe way and understand the hazards involved. Children shall not
play with the product. Cleaning and user maintenance shall not be made by
children without supervision (EU).
• Keep the main brush cleaning tools out of reach of children.
• Do not place any object (including children and pets) on the product, whether it is
in operation or not.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings
and moving parts.
• Do not use the product on burning objects (such as cigarette butts).
• Do not use the product on high pile carpets (product effectiveness may also be
reduced on dark carpets).
• Do not use the product to clean hard or sharp objects (such as decoration wastes,
glass and nails).
• Do not carry the product using the laser scanner cap, main unit cover, or collision
buffer.
• The product must be switched off and the plug must be removed from
socket-outlet before cleaning or maintaining the product.
2
Safety Information

• Do not use wet cloth or liquids for cleaning the product.

• Do not use the mopping module on carpets.
• Use the product according to the manual. Any loss or damage caused from
improper use will be borne by the user.
• This product contains batteries that are only replaceable by skilled persons.
Battery and Charging
WARNING
• Do not charge non-rechargeable batteries.
• For the purposes of recharging the battery, only use the detachable supply unit
roborock CDZ11RR or CDZ12RR provided with this product.
• Do not dismantle, repair or modify the battery or charging dock.
• Keep the charging dock away from heat (such as heating vents).
• The battery must be removed from the appliance before it is scrapped.
• The product must be disconnected from the supply mains when removing the
battery.
• The battery must be disposed of safely. Do not discard waste batteries. Leave
them with a professional recycling organization.
• Do not wipe or clean the charger prongs with wet cloth or wet hands.
3
Safety Information

• If the power cord is damaged, stop using it immediately. It must be replaced by

the manufacturer, its service agent, or similarly qualified persons to avoid a
hazard.
• Make sure the product is powered off before shipment.
• Use of the original packaging is advised.
• If to be left unused for a long period of time, fully charge the product and switch it
off before storing it in a cool, dry place.
• Charge it at least every three months to avoid over discharging the battery.
• To satisfy RF exposure requirements, a separation distance of 20 cm or more
should be maintained between this device and persons during device operation.
• To ensure compliance, operations at closer than this distance is not
recommended.
• The antenna used for this transmitter must not be co-located in conjunction with
any other antenna or transmitter.

4
Table of Faults
Table of Faults

Item Fault

Functions do not work.

Main Unit Does not power on.

Main brush, side brush, fan or main wheel issue.

Charging dock Main unit does not charge.

Power cable Charging dock has no power.

5
Welcome
Thank you for choosing a Roborock Robot Vacuum Cleaner.
Treat yourself to crisp, just-mopped floors every day with S5 Max. Engineered for a seamless
automated mopping, it has a super-sized water tank, precision water control, virtual no-mop zones,
and more. Combined with precision laser mapping, advanced navigation, and intense vacuum
suction, it makes spotless floors easier than ever. All you need to do is set it and get on with living.
Roborock is committed to putting advanced technologies to work for you, so that you can waste
less time on chores and do more of the things you love.

6
Product introduction
Robot

On/Off
• Press to start cleaning
• Press and hold to power on or off

Power indicator
• White: Battery level 20%
• Red: Battery level < 20%
• Flashing: Charging or starting up
• Flashing red: Error

Dock/Spot Clean

• Press to return to the dock

• Press and hold to spot clean
Note:
Press any button to pause cleaning, returning to
dock, or spot cleaning.

Cover latch

7
Product introduction
Parts list

8
Product introduction
Dustbin Robot

Dustbin cover

Dustbin latch

WiFi indicator light

• Off: WiFi disabled
• Slow flashing: Waiting for
connection
Air filter
• Fast flashing: Connecting
• Steady: WiFi connected

System reset

Air vent

Water tank latch

Speaker

9
Product introduction
Machine and sensors

Wall sensor

Recharge
sensor

Cliff sensor

Omnidirec-
tional wheel
Bumper
Charging
Laser contact
distance
sensor Side brush

Main wheels

Main brush
cover latch

Main brush

10
Product introduction
Mopping module
Mop cloth att-
achment slot
Water tank stopper
Mop cloth
bracket
Water filter
Mop cloth
bracket clip
Water tank
Mop cloth
Water tank latch
Attaching area

Charging dock

Charging dock power indicator

Signal transmitting area

Power socket
Charging points
Charging points

11
Installation
Using the robot
1. Place the charging dock against the wall on a flat surface 2. Secure the charging dock with the adhesive tape.
and plug it into the mains power. Wipe the floor of the area where the charging dock will be
placed with a dry cloth, then stick the enclosed
double-sided tape to the floor. Place the dock onto the
double-sided tape to secure it in place.

Double-sided tape
More than 0.5m (1.6ft)
More than 0.5m (1.6ft)
More than 1.5m (5ft)

Note:
• The charging dock should have more than 0.5m (1.6ft) of clearance on each Note
side, and more than 1.5m (5ft) in the front. • Use of the double-sided tape to secure the charging dock is optional.
• If the power cable is vertical to the ground, it may be caught by the • When necessary, remove the double-sided adhesive tape slowly to reduce
machine, causing the charging dock to be disconnected. residue glue.
• The charging dock indicator is on when the charging dock is electrified, and
off when the robot is charging.

12
Installation
Using the robot
3. Secure the moisture-proof mat. 4. Power on and charge.
After securing the charging dock, wipe the area where the Press and hold the button to turn on the robot. When
moisture-proof mat will be placed with a dry cloth as the power indicator lights up, place the robot onto the
shown. Stick the double-sided tape first to the charging dock to begin charging. The robot uses a
moisture-proof mat then in position on the floor. high-performance lithium-ion rechargeable battery. To
maintain peak battery performance, always keep the
robot charged.

Note:
Always place the moisture-proof mat on a wooden floor
The color of the power
indicator indicates the
battery level.
• White: 20%
• Red: < 20%

Note:
The robot will not turn on when the battery is low. Place the robot directly
onto the charging dock to begin charging.

13
Installation
Connect to the app Add device
Open the app and click "+" in the top right corner, then
5.Connect to the app.(recommended)
follow the instructions in-app. Once your robot has been
Download the Roborock app or Xiaomi home app added, it will be found in a list on the homepage.
a. Search "Roborock" in the App Store or Google Play, Or Note:
• Due to ongoing app development, the actual process may differ slightly
scan the QR code below, then download and install the app.
from the above description. Always follow the instructions given in the app.
• Only 2.4GHz WiFi is supported.

b. Search "Xiaomi home" in the App Store or Google Play, Or

WiFi indicator light
scan the QR code below, then download and install the app.
• Off: WiFi disabled
• Slow flashing: Waiting for
connection
Reset WiFi • Fast flashing: Connecting
a. Open the top cover of the robot to reveal the WiFi • Steady: WiFi connected
indicator light.
b. Press and hold the button and the button until
you hear the "Reset WiFi" voice alert. When the WiFi
indicator light is flashing slowly, the robot has entered
network configuration mode.
Note:
If you cannot connect your phone to the robot, reset the WiFi, and add your
robot as a new device.

14
Installation
Using the robot
6. Mopping
Note:
It is recommended that all floors are vacuumed at least three times before the
first mopping session to reduce excessive dirt buildup on the mop.
1 Remove the water tank 3 Install the water tank
Press down the water tank latch and slide the tank Slide the water tank into the robot until you hear it lock
backwards to remove it. with a click.

4 Install the mop cloth

2 Fill the water tank If mopping immediately, dampen the mop cloth and
Open the water tank, fill it with water, and close it tightly. squeeze it dry then attach it to the mop cloth bracket.

Note:
• To prevent corrosion or damage, do not use cleaning fluid or disinfectant Note:
in the water tank. Use a barrier tape or no-mop zones to separate prevent mopping on
• Do not use hot water, which may cause the tank to deform. carpeted floors.

15
Installation
Using the robot
5 Attach the mop cloth bracket 9. Remove the mop cloth bracket
Slide the mop cloth bracket under the water tank To remove the mop cloth bracket, press the two clips
following the alignment marks, until you hear a click. inwards and pull the bracket backwards.

Note:
Note: • When the charging dock is placed on a wooden floor, always use it with
the moisture-proof mat to prevent moisture damage.
Cleaning the mop cloth after 60-minutes of mopping is recommended
• Removing and washing the mop cloth bracket, and emptying the water
to ensure water flow and cleaning quality.
tank frequently is recommended to prevent odors or mildew.
• Remove the mop cloth bracket if not mopping.
7. Adjust water flow rate
Use the mobile app to adjust the water flow as required. 10. Separating the water tank from the mop cloth bracket
As shown in the figure, press the two side clips inwards
and slide the mop cloth bracket backwards to separate it
from the water tank.
Low Medium High
WaterLevel Water Level Water Level

8. Start cleaning
When the battery is fully charged, the power indicator will
remain lit. Press the button or use the app to start cleanup.

16
Installation
On/Off
Press and hold the button to turn on the robot. The Note:
power indicator will turn on and the robot will enter Standby • Cleaning cannot start if the battery level is too low. Allow the robot to charge
before restarting cleanup.
mode. If the robot is in Sleep mode, press and hold the
• Tidy away any cables on the ground (including the power cable of the charging
button to turn it off and end the current cleanup. dock) before cleaning to avoid losing power or damaging either the robot or
Note: the connected device.
The robot cannot be turned off when it is charging. • If a cleanup finishes within 10 minutes, cleaning repeats by default
• If the battery runs low before cleanup is complete, the robot will carry out a
Start cleanup top-up charge before resuming cleanup from where it left off.

Press the button to start cleaning. Once started, the

Pause
robot will plan its cleaning route based on its scan of the
area. It cleans along the edges of a zone first and then When the robot is cleaning, press any button to pause it.
moves in a Z-shaped cleaning route to cover the internal Then press the button to continue cleaning or the
area efficiently and thoroughly. button to return it to the charging dock and stop the
Zone 1: Clean Zone 2: Clean cleaning cycle.
Note:
Placing a paused robot on the charging dock manually will end the current
cleanup.

Sleep
If the robot is paused for over 10-minutes, it will go to sleep,
and its power indicator will flash slowly. Press any button to
wake it back up.
Note:
• The robot will not go to sleep when it is on the charging dock.
Zone 4: Pending Zone 3: Cleaning • The robot will automatically shut down if left in sleep mode for more than 12 hours.

17
Instructions for use
Charging Spot Cleaning
Auto: After cleaning, the robot will automatically return to In the Standby or Pause mode, press and hold the
the charging dock to recharge. button to start spot cleaning. This mode is used to clean a
Manual: In Pause mode, press the button to send the
1.5m x 1.5m square area centered on the robot. After
robot back to the charging dock.
cleanup, the robot will return to the center of the square.
The power indicator will flash slowly as the robot charges.
Note: 1.5m
If the cleaning cycle was started away from the charging dock and the
robot could not return to the dock after cleaning, it will instead return to
its starting point. Place the robot directly on the dock to recharge it.

Error
If an error occurs while the robot is cleaning, the power
indicator will flash red quickly, and you will hear a voice alert.
See "Troubleshooting" for resolution options.
Note:
• The robot will go to sleep automatically if left in an Error state for over 10-minutes.

1.5m
• Placing the robot on the charging dock in an error state will stop the current cleanup.

Reset WiFi
If your phone cannot connect to the robot because you have
changed your router configuration, forgotten your password,
or any other reason, open the top cover to see the WiFi
indicator light then press and hold the button and the
button until you hear the “Resetting WiFi” voice alert. When
the WiFi indicator light flashes slowly, reset is complete.
Note:
If the robot is left connecting to the network for over an hour, its WiFi will Note:
be disabled. Reset WiFi before attempting reconnection. Pressing any button will cancel the current spot cleaning cycle.

18
Instructions for use
Selective Room Cleaning Zone Cleaning
Select specific rooms for cleaning in the app. In this mode, Use the app to draw a specific zone for the robot
the robot will only clean the selected rooms. to clean.
Note:
While cleaning the designated zone, the robot may move outside zone borders.
C Make sure that there are no cables or obstacles placed close to the cleanup zone.
D

Pin n Go
A
B Use the app to set a destination for the robot to go to.

Cleaning mode
Note:
• A full map must be created and Map Saving mode switched on before this
Use the app to choose from Quiet, Balanced, Strong, or MAX
function can be used. modes. Balanced mode is the default.
• After cleaning starts, the robot may move beyond the defined areas. Make sure
there are no obstacles preventing the robot’s access to the target rooms.
Do Not Disturb (DND) mode
In DND mode, no cleanups will start, no voice alerts will play,
Scheduled Cleaning
and the power indicator will dim. DND mode set from 22:00
Use the app to set start times and suction levels for to 08:00 by default and can be disabled or modified in the
scheduled cleanups. The robot will return to the charging app.
dock after each cleanup.

19
Instructions for use
No-go zones / Invisible Wall / Mopping More app functions
No-Go Zone
Real-Time Map Updates Carpet Boost Robot Location
The app can be used to draw Virtual No-Go Zones and Walls,
Part Replacement Do Not Disturb
as well as Virtual No-Mop Zones and Walls to keep the robot Change Cleaning Mode
Schedule (DND) mode
from entering the areas you define. Virtual No-Mop Zones
View Cleaning History Remote Control Firmware Update
and Walls are only activated when the mopping cloth
bracket is installed. Change Robot Voice View robot status

Note:
Note:
• "Map Saving Mode" must be turned on in the app to use virtual no-go zones.
Functions and details of the app may vary slightly due to continuous app
• Virtual no-go zones and walls should only be used to customize the cleaning
area. They should not be used to isolate hazards. development and upgrades.
• Moving the robot manually or making significant changes to the home
environment may cause the loss of Virtual No-Go Zones and Walls.
Refilling the water tank or cleaning the
mopping cloth midway
To refill the water tank or clean the mop cloth during a
cleanup, pause cleaning by pressing any button and remove
Invisible Wall
the mop module. Refill the water tank and/or clean the mop
cloth as required. Reinstall the mop module and press the
button to continue cleaning.

No-go zones Mopping No-Go Zone

20
Instructions for use Routine maintenance
Charging dock Main brush
* Clean weekly
The charging dock should be plugged in and placed against
1. Turn the robot over then unlatch and remove the main
a wall on level ground, with more than 0.5m (1.6ft) of
brush cover.
clearance on each side, and more than 1.5m (5ft) in front. 2. Take out the main brush, remove and clean its bearings.
For the best experience when using the mobile app, place 3. Remove the main brush cap, rotating in the unlock direction.
the charging dock in an area with strong WiFi coverage. 4. Use the supplied main brush cleaning tool to remove any
entangled hair.
5. Re-install the cap and bearings following the lock direction.
Locator beacon 6. Re-insert the main brush and replace the brush cover.

Lock direction
More than 0.5m(1.6ft)
Unlock direction

More than 0.5m(1.6ft)

Main brush
cover
Latch
Alignment Main brush
More than 1.5m(5ft) mark
Main
Note: Main brush
brush bearing
Do not place the charging dock in direct sunlight or block the locator beacon; cap
otherwise, the robot may not be able to return to the charging dock.

Note:
Main brush replacement every 6-12 months is recommended.

21
Routine maintenance
Using the main brush cleaning tool
Use the main brush cleaning tool to remove any hair 2. Open the dustbin lid as indicated by the arrow and pour
entangled around the main brush. out the contents.

Note:
If there is a large amount of hair, or hair is tightly entangled, remove it
carefully to avoid damage to the main brush.

Dustbin and filter Clean the washable filter

* Weekly cleaning is recommended * Clean every two weeks

1. Open the dustbin lid as indicated by the arrow and pour

1. Open the top cover of the robot, squeeze the dustbin
out the contents.
latch, and remove the dustbin.

22
Routine maintenance
Clean the washable filter
* Clean every two weeks
4. Rinse repeatedly and tap the filter frame to remove as
2. Fill the dustbin with clean water and close the cover.
much dirt as possible.
Gently shake the dustbin, then pour out the dirty water.

5. Leave the filter to dry before reinstalling it.

Note:
Allow the filter to dry thoroughly before use. 24-hours of drying is
recommended.
Note:
Only use fresh water without cleaning liquid.
Battery
3. Remove the filter and clean it with water.
The robot is equipped with a high-performance lithium-ion
rechargeable battery pack. To maintain battery
performance, keep the robot charged.
Note:
If the robot is to be left unused for an extended period, turn it off before
storage and charge it at least once every three months to avoid battery
damage resulting from over-discharging.

Charging dock
* Monthly cleaning recommended
Note:
To avoid damage, do not touch the surface of the filter with hands,
Use a soft dry cloth to clean the charging contacts of the
brushes, or sharp objects. charging dock.

23
Routine maintenance
Side brush Mop cloth
* Monthly cleaning recommended * Clean after use

1. Turn the robot over and remove the screw holding the side brush. 1. Remove the mop cloth from the mop cloth bracket.
2. Remove and clean the side brush.
3. Reinstall the side brush and tighten the screw.

2. Clean the mop cloth and dry it.

Note:
Note: • If the mop cloth gets excessively dirty, cleaning quality will be affected.
Side brush replacement every 3-6 months is recommended. Cleaning it before use is recommended.
• Replacing the mop cloth every 3-6 months is recommended to maintain

Water tank cleaning quality.

* Frequent cleaning is recommended

1. Open the water tank.

2. Fill the filter with water
3. Shake it, and pour out the water

24
Routine maintenance
Omnidirectional wheel Machine sensors
* Frequent cleaning is recommended * Monthly cleaning recommended

1. Turn the robot over. Use a soft dry cloth to wipe and clean all sensors, including:
2. Use a small screwdriver to separate the axle and the tire. 1. Four cliff sensors at the bottom of the robot.
3. Rinse the axle and tire with water to remove any hair and dirt. 2. The wall sensor on the right of the robot.
4. Dry and rebuild the wheel, then press it back in place. 3. The charging contact on the bottom of the robot.
Wheel Cliff Sensor
Axle
Omnidirectional
Bracket Wheel
Charging Contact
Note:
Side Brush
The omnidirectional wheel bracket cannot be removed.

System Reset Wall sensor

If the robot does not respond when you press a button or the
robot cannot be shut down, press the Reset button. The robot
will then restart.
Note:
After a system reset, cleaning schedules, WiFi and other settings will be
restored to factory settings.

Restore factory settings Firmware update

If the robot is not functioning after a system reset, turn it on, Update the robot using the app. Place the robot on the
then press the Reset button. Then press and hold the charging dock and ensure that the battery level is higher
button until you hear the “Start restoring initial version" than 20% before updating. The power indicator will flash
voice alert. The robot will then be restored to factory settings. white quickly during a firmware update.

25
Environmental protection description
Removing the battery
* The following information applies only when disposing of the robot and should not be followed for day-to-day operations

The chemical substances contained in the built-in lithium-ion battery of this product can cause environmental pollution. Remove
the battery before disposing of this product and hand it to a professional battery recycling facility for centralized disposal.
1. Operate the robot until it has low battery and is unable to clean, ensuring it does not connect to the charging dock.
2. Turn off the robot.
3. Unscrew the battery cover.
4. Remove the battery cover.
5. Press the clip to pull out the battery connector and remove the battery.
Note:
• Before removing the battery, make sure it is fully drained. Do not attempt to remove the battery if the robot is connected to the charging dock.
• Remove the entire battery pack. Avoid damaging the battery pack casing to avoid short-circuits or leakage of hazardous substances.
• In the event of accidental contact with battery fluid, rinse thoroughly with water and seek immediate medical care.

26
Basic parameters
Robot Charging dock

Name Parameters Name Parameters

Model S5 Max Model CDZ11RR or CDZ12RR

Dimensions 353×350×96.5mm Dimensions 151×130×98mm

Battery 14.4V/5200mAh lithium battery Rated power 28W

Weight Approx. 3.5 kg Rated input 100-240VAC

Wireless connection WiFi Smart Connect Rated output 20VDC 1.2A

Rated voltage 14.4VDC Rated frequency 50-60Hz

Rated power 58W

Note:
The serial number is on a sticker on the underside of the robot.

WiFi Specification
Service Protocol Frequency Range Max. Output Power

WiFi 802.11b/g/n 2400-2483.5 MHz

27
Troubleshooting
If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below
for resolution options.

Error Solution

Error 1: Rotate the laser head to check The LDS unit is jammed. Remove any items blocking it then move the robot to a new location
that it turns freely. and restart.

The bumper is stuck. Tap the bumper repeatedly to dislodge any jammed items. If nothing
Error 2: Clean and lightly tap the bumper.
falls out, move the robot to a new location and restart.

Error 3: Move the robot to a new

A wheel is suspended. Move the robot to a new location and restart.
location and restart.

Error 4: Wipe the cliff sensors, move the The robot is suspended. Move it to a new location and restart. If the problem persists, clean the
robot away from raised edges, and restart. cliff sensors. This error may also be caused by a dirty cliff sensor. Try wiping all sensors clean.

Error 5: Remove the main brush and

The main brush may be tangled up. Remove and clean it.
clean the brush and bearing.

Error 6: Remove and clean the side brush. The side brush may be tangled up. Remove and clean it.

Error 7: Look for anything stuck in the

main wheels then move the robot to a The main wheels may be jammed. Remove and clean them.
new location and restart.

Error 8: Clear away any obstacles

The robot may be stuck. Clear any obstacles around it.
around the robot.

Reinstall the dustbin and filter and check that they are installed properly. If the problem
Error 9: Install the dustbin and filter.
persists, try replacing the filter.

The filter is not completely dry. Dry the filter for at least 24 hours. The filter may also require
Error 10: The filter is either wet or blocked.
cleaning. If the problem persists, replace the filter.

28
Troubleshooting
If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below
for resolution options.

Error Solution

Error 11: High-intensity magnetic field detected. Move The robot is too close to a magnetic tape and cannot start. Move it to a new location
the robot away from the magnetic tape and restart. and restart.

Error 12: The battery is too low. Recharge before use. Low battery. Recharge before use.

Error 13: Charging error. Clean the charging contact area. Use a dry cloth to clean the charging contacts on the robot and on the charging dock.

Error 14: Battery error. The battery temperature is either too high or too low. Wait until it returns to normal.

Error 16: Robot is tilted. Place it on flat ground and restart. The robot is tilted. Move it to flat ground and restart.

Error 17: Side brush module error. Reset the system. The side brush module is experiencing a fault. Reset the system.

Error 18: Vacuum fan error. Reset the system. The vacuum fan is experiencing a fault. Reset the system.

Error 22: Please wipe the recharge sensor. The recharge sensor is blocked by dust. Please wipe the dust off.

Error 23: Please clear the signal emission

The charging dock is jammed. Clear and retry.
area of the dock charger.

Error 24: Virtual no-go zone or wall detected.

Move the robot away from the virtual no-go zone or barrier and restart.
Move the robot to a new location and restart.

Error 26: Wipe the wall sensor. The wall sensor is dirty. Wipe it clean.

Internal error. Reset the system. Malfunction due to an internal error. Reset the system.
Note:
A system reset may not resolve all problems.

If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: [email protected] Europe Support: [email protected]

29
FAQs
Problem Solution

The battery level is low. Put the robot on the charging dock to charge it before use.
Unable to power on
The battery temperature is too low or too high. Only use the robot within the range of 4-40°C (39-104°F).

If the charging dock is not receiving power, check that both ends of the power cable are properly connected.
Unable to charge If contact is poor, clean the contact areas of the charging dock and the robot.
Power is restored when the power indicator light turns on.

When used at high or low temperatures, the machine will automatically reduce charging speed to
Slow charging extend battery life.
The charging contact areas may be dirty. Use a dry cloth to clean them.

There are too many obstacles near the charging dock. Move it to an open area.
Unable to recharge
The robot is too far from the charging dock. Place it closer and retry.

Abnormal behavior Restart the robot.

The main brush, side brush, or main wheels may jammed. Turn off the robot and clean them.
Noise during cleaning
If the omnidirectional wheel gets jammed, use a screwdriver to remove it for cleaning.

The dustbin is full and needs emptying.

Poor cleaning ability or
dust falling out The filter is blocked and needs cleaning.
The main brush is jammed and needs cleaning.

WiFi is disabled. Reset the WiFi and try again.

WiFi signal is poor. Make sure that the robot is in an area with good WiFi signal reception.
Abnormal WiFi connection. Reset the WiFi and download the latest mobile app and retry.
Unable to connect to WiFi
The current device is not supported. You can find supported models inside the app.
Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock
customer service for help with troubleshooting.

30
FAQs
Problem Solution

The battery level is too low. Scheduled cleaning can only begin when the battery level is above 20%.
Scheduled cleaning is not working
Please confirm whether the timed cleaning setting is set to “effective once”?

Is power always being drawn when The robot will draw power while it is docked to maintain battery performance, but power
the robot is on the charging dock? consumption is extremely low.

Does the robot need to be

charged for at least 16 hours the No. The robot can be used any time after it has been fully charged once.
first three times it is used?

Check whether there is water in the water tank and use the APP mobile app to set water flow or see
No or little water during mopping
the manual for full mop setup instructions.

Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When cleaning a
Cleaning does not resume after
space requiring a top-up charge, if the robot was placed manually on the charging dock before it
recharging
recharged automatically, it will not be able to continue cleanup.

The robot cannot return to the After spot cleaning or a significant position change, the robot will re-generate the map. If the
charging dock after spot cleaning or charging dock is too far away, it may not be able to return for recharging and must be placed on the
when it has been moved manually. charger manually.

The robot suddenly misses a

The wall sensor or cliff sensors may be dirty. Clean them with a soft dry cloth.
certain spot

It takes a long time to fill the water

The filter may be blocked and need cleaning.
tank

31
EU Declaration of Conformity
Hereby we:

Name of manufacturer Beijing Roborock Technology Co.,Ltd.

Address
No.8 Heiquan Road, Haidian District, Beijing, P.R.CHINA

declare that this DoC is issued under our sole responsibility and that the products:

Product description Robotic Vacuum Cleaner and Accessories

Type(model) designation(s) S5 Max

are in conformity and verified through testing with the provision of the following EU directives:

RED Directive 2014/53/EU 1.Household and similar electrical appliances-Safety-Part 1: General requirements
Article 3.1 a): Safety&Health 2.Household and similar electrical appliances-Safety-Part 2-2: Particular requirements for
1. EN 60335-1:2012 + A11:2014 + AC:2014 vacuum cleaners and water suction cleaning appliance
+ A13:2017 3.Assessment of electronic and electrical equipment related to human exposure
2. EN 60335-2-2:2010 + A11:2012 + A1:2013 restrictions for electromagnetic fields (0 Hz - 300 GHz)
3. EN 62311:2008 4.Measurement methods for electromagnetic fields of household appliance and similar
4. EN 62233:2008 apparatus with regard to human exposure

32
EU Declaration of Conformity
are in conformity and verified through testing with the provision of the following EU directives:

1.Electromagnetic Compatibility (EMC) standard for radio equipment and services; Part 1:
Common technical requirements; Harmonized Standard covering the essential
requirements of article 3.1(b) of Directive 2014/53/EU and the essential requirements of
article 6 of Directive 2014/30/EU
RED Directive 2014/53/EU
2.Electromagnetic Compatibility (EMC) standard for radio equipment and services; Part 17:
Article 3.1 b): EMC
Specific conditions for Broadband Data Transmission Systems; Harmonized Standard
1. Draft EN 301 489-1 V2.2.0 covering the essential requirements of article 3.1(b) of Directive 2014/53/EU
2. Draft EN 301 489-17 V3.2.0 3.Electromagnetic Compatibility-Requirements for household appliances, electric tools and
3. EN 55014-1:2017 similar apparatus Part 1: Emission
4. EN 55014-2: 2015 4.Electromagnetic compatibility – Requirements for household appliances, electric tools and
5. EN 61000-3-2: 2014 similar apparatus Part 2: Immunity – Product family standard
5.Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current emissions
6. EN 61000-3-3: 2013
(equipment input current 16 A per phase).
6.Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage
fluctuations and flicker in public low-voltage supply systems, for equipment with rated
current 16 A per phase and not subject to conditional connection.

RED Directive 2014/53/EU Wideband transmission systems; Data transmission equipment operating in the 2,4 GHz
Article 3.2: Radio Spectrum ISM band and using wide band modulation techniques; Harmonized Standard covering
EN 300 328 V2.1.1 the essential requirements of article 3.2 of Directive 2014/53/EU

RoHS Directive 2011/65/EU Technical documentation for the assessment of electrical and electronic products with
EN50581:2012 respect to the restriction of hazardous substances

Product description Charging Dock and Accessories

Type(model) designation(s) Charging Dock , model: CDZ11RR or CDZ12RR

33
EU Declaration of Conformity
are in conformity and verified through testing with the provision of the following EU directives:

Low Voltage Directive 2014/35/EU 1.Household and similar electrical appliances-Safety-Part 1: General requirements
2.Household and similar electrical appliances-Safety-Part 2-29: Particular requirements
1. EN 60335-1:2012 + A11:2014+AC:2014+A13:2017
for battery chargers
2. EN 60335-2-29:2004 + A2:2010+A11: 2018
3.Measurement methods for electromagnetic fields of household appliance and similar
3. EN 62233:2008 apparatus with regard to human exposure

1.Electromagnetic Compatibility-Requirements for household appliances, electric tools

EMC Directive 2014/30/EU and similar apparatus Part 1: Emission
2.Electromagnetic compatibility – Requirements for household appliances, electric tools
1. EN 55014-1:2006+A1+A2
and similar apparatus Part 2: Immunity – Product family standard
EN 55014-1:2017
3.Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current
2. EN 55014-2: 2015 emissions (equipment input current 16 A per phase).
3. EN 61000-3-2: 2014 4.Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes,
4. EN 61000-3-3: 2013 voltage fluctuations and flicker in public low-voltage supply systems, for equipment
with rated current 16 A per phase

RoHS Directive 2011/65/EU Technical documentation for the assessment of electrical and electronic products with
EN50581:2012 respect to the restriction of hazardous substances

Person responsible for making this declaration:

Printed name: Rui.Shen
Position/Title: Quality Director
Signature:
Date of issue: Dec.30.2019
Place of issue: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza,
No. 8 Heiquan Road, Haidian District, Beijing, P.R. CHINA
34
WEEE Information
Correct Disposal of this product . This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal,
recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the
return and collection systems or contact the retailer where the product was purchased. They can take this product for
environmental safe recycling.
Korrekte Entsorgung dieses Produkts Innerhalb der EU weist dieses Symbol darauf hin, dass dieses Produkt nicht über den
Hausmüll entsorgt werden darf. Altgeräte enthalten wertvolle recyclingfähige Materialien, die einer Wiederverwertung
zugeführt werden sollten und um der Umwelt bzw. der menschlichen Gesundheit nicht durch unkontrollierte Müllbeseitigung
zu schaden. Bitte entsorgen Sie Altgeräte deshalb über geeignete Sammelsysteme oder senden Sie das Gerät zur
Entsorgung an die Stelle, bei der Sie es gekauft haben. Diese wird dann das Gerät der stofflichen Verwertung zuführen.

35
Warranty Information
Warranty Information
The warranty period depends on the laws of the country in which the product is sold, and the warranty is the responsibility of
the seller.
The warranty only covers defects in material or workmanship.
The repairs under warranty may only be carried out by an authorized service centre. When making a claim under the
warranty, the original bill of purchase (with purchase date) must be submitted.
The warranty will not apply in cases of:
Normal wear and tear
Incorrect use, e.g. overloading of the appliance, use of non-approved accessories Use of force, damage caused by external
influences Damage caused by non-observance of the user manual,
e.g. connection to an unsuitable mains supply or non-compliance with the installation instructions
Partially or completely dismantled appliances.

Laser Safety
The laser distance sensor of this product meets the standards for Class I Laser Products in IEC 60825-1:2014 and will not
generate hazardous laser radiation.

36
Manufacturer
Product Model
Address of Manufacturer

e www.roborock.com
m
t
Europe Support