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Madha Engineering College Department of Aeronautical Engineering/ Eee Ge-8077 - Total Quality Management Important Questions Unit Wise Unit I

This document contains important questions from five units of the subject Total Quality Management. The units cover topics such as barriers to TQM implementation, customer satisfaction processes, Deming's quality philosophy, performance appraisal systems, 5S principles, teamwork, cause and effect diagrams, failure mode and effect analysis, quality function deployment, measures of organizational success, Taguchi loss functions, ISO quality systems, auditing procedures, and ISO 14000 environmental management standards. The questions provide an overview of the key concepts and processes addressed in each unit of the subject.

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59 views

Madha Engineering College Department of Aeronautical Engineering/ Eee Ge-8077 - Total Quality Management Important Questions Unit Wise Unit I

This document contains important questions from five units of the subject Total Quality Management. The units cover topics such as barriers to TQM implementation, customer satisfaction processes, Deming's quality philosophy, performance appraisal systems, 5S principles, teamwork, cause and effect diagrams, failure mode and effect analysis, quality function deployment, measures of organizational success, Taguchi loss functions, ISO quality systems, auditing procedures, and ISO 14000 environmental management standards. The questions provide an overview of the key concepts and processes addressed in each unit of the subject.

Uploaded by

Kishoremc
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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MADHA ENGINEERING COLLEGE

DEPARTMENT OF AERONAUTICAL ENGINEERING/ EEE


GE-8077 – TOTAL QUALITY MANAGEMENT

IMPORTANT QUESTIONS UNIT WISE

Unit I
1. Describe the barriers to TQM implementation
2. Describe the importance of customer retention in an organization.
3. Illustrate the various steps involved in customer satisfaction process.
4. Elaborate the Deming‟s philosophy over the quality and productivity improvement.
5. Describe the various dimensions of quality.

Unit II
1. Explain the steps in forming a performance apprasial system.
2. Explain all the elements of 5s principles in detail.
3. Brief on employee empowerment.
4. What is a team? And explain the functions and characteristics of a successful team.
5. Explain PDCA/PDSA improvement cycle in detail.

Unit III
1. Illustrate the cause and effect diagram with suitable examples.
2. List the various stages,types and benefits of FMEA
3. Discuss the new seven management tools in detail with their typical application.
4. Discuss about the various stages in failure mode and effect analysis.
5. Why bench marking is required in an organization? Illustrate the different types of
benchmarking process? Write down the general procedure for benchmarking process?.

Unit IV
1. Describe a basic structure of house of quality, a primary planning tool used in quality
function deployment (QFD).
2. Explain the objectives and benefits of QFD, Discuss on four phases on QFD.
3. List and explain the various measures of performance in evaluating the success of an
organization.
4. Explain Taguchi loss function and the evaluation method of the loss developed by him.

Unit V
1. Discuss the elements of ISO 9000:2000 quality system
2. Illustrate the detailed procedure for quality auditing? Brief the attributes of a good auditor?
3. With the help flow chart explain the various divisions of ISO 14000 standard?
4. Enumerate the various aspects of ISO 14000 environmental management system? Brief the
various principles of
ISO 14000 series?

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