Getting Started &

Freelancing On Upwork
Upwork Training & Education 2020
 Upwork provides access to freelancers and agencies
with over 5000 skills and over 70 categories of work.
– Hayden Brown, CEO

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How to Ask Questions

questions comments

Questions

Handouts

recording
 We’re your business
development engine,
giving you easy access
to more opportunities.
Grow your business through the top freelancing website.

Agenda:

● Upwork Overview

● Your Profile

● Exploring the Process

● Contracts & Payments

● Project Collaboration

● Upwork Resources
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 Upwork Overview
Welcome to Upwork

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 How it Works for Freelancers

Discover Get Hired Work Get Paid

Upwork Pricing

$1.7B

lifetime billings

Specifically, Upwork charges a fee of:

● $500
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$500.01 and $10,000
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$10,000
 The Freelancer Journey

● Premium Programs
● Upwork Agency

100% Job Success

Freelancer
Sign Up

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 best new members

Job Success Score

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 Job Success Score

reputation

public private

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 Your Profile
Articulate your personal brand

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 Manage Your Brand

When preparing to submit proposals,

you will first complete your profile:

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 Let’s Explore a New Freelancer’s Profile
What could be improved?

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 Stand Out Profiles

Make sure to include:

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 Exploring the Process
Job search to starting a contract

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 Job Search

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 Reviewing a Basic Job Post

What do you want to know?

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 Exploring Job Post Details

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 Looks like a good fit! I want to submit a proposal...

Before getting started on your proposal, consider:

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Consider your potential client:

o hire on ●
e av e r a ge time t
Th , versus
w o rk is 3 days ●
U p nal
a ys w it h traditio ●
30+ d
hiring

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 Proposal:

Powerpoint
Designer

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 Fixed Price Rates Hourly Rates

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 Interviews
Upwork
has an
fill rate 84%
versus
40% in the
dustry
fill rate

‘My Stats’
24 hours

During your interview, talk about:

● Questions you have

● Defining project scope
Best Practice:
● Detailed deliverables
● Timelines and deadlines
● Agreed upon rates
● A communication plan
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 Test Project

By freelancing on Upwork,
you’ll have the ability to have
the freedom to work on your own
terms, knowing you’ll get paid for
the work you do.
A test project can be a small milestone or
A few hours of work to help you both:

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 Getting Started

Before the Client sets up a contract on the Upwork

Platform, discuss and agree on terms, including:

● Contract type (hourly or fixed-price)

● Rate
● Timeline and deadlines
● How to submit work to the client
● How you will communicate with the client
● When you will communicate for progress updates and feedback
● Who will be your main point of contact for project related questions
● How you will access any of the client’s company resources, if needed
● Anything else you need to know!
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 Contracts & Payments
Negotiate and get paid for projects

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 Contract Types

Hourly Contracts Fixed-Price Contracts

● Proposals will include an hourly rate ● Proposals include a bid on the entire project

● Freelancers log time using the Upwork ● The client and freelancer agree to one or
Desktop App. The Desktop App records more milestones that detail when work
activity and screenshots in a Work Diary. should be submitted and payment released

● Covered by Upwork Hourly Protection ● Covered by Upwork Fixed-Price Protection

● Billed on a weekly basis ● Clients submit deposits into escrow

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 Hourly Contract Billing Cycle

Billing Cycle begins Billing Cycle ends During the Review Period, During the security period,
Mondays at 00:00 Sundays at 23:59 UTC
midnight UTC the client can dispute time that the amount paid appears
was billed the previous week as Pending on freelancer’s
Transactions page
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 Fixed Price Milestones
deliverables
payments

Fixed Price Project Tips:

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 Milestones in Action

Client releases
milestone funds:
Freelancer ● Full
completes & ● Partial Client funds next
submits work ● None milestone or ends
contract

Client funds
a milestone
Client reviews & Freelancer can
accepts or asks dispute if partial
for changes or no payment
(14 days)

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 Get Paid

Settings > Get Paid

payment schedule manually

Payment method availability Payment options may

varies by country. include:

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*Note: ●
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 Project Collaboration
Communicate and share information

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 Upwork Messages

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 Upwork Desktop App

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 Ending a Contract & Giving Feedback

Clients give two types of feedback regarding their experience with you as a
freelancer:

● Public

● Private

14 days

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 My Stats

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 Trust & Safety Tips

security protocols

Customer Support

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 Upwork Resources
Getting started

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Upwork Hiring Headquarters
Upwork Community
Upwork Help Center