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Incident Report On The Incorrect/Improper Loading of Fuel Into My Unit

The document is an incident report letter sent to Pilipinas Shell Petroleum Corporation regarding an incorrect fueling incident at one of their gas stations. The letter summarizes that the complainant asked an attendant to fill their Toyota Innova with 500 pesos of Shell V Power Gasoline, but the attendant accidentally pumped diesel instead. The mistake was caught before driving away. A supervisor drained the tank, flushed it, and refilled it with the correct fuel. However, no checks were done to see if any damage occurred. The letter writer believes damage may have cost thousands of pesos and holds the attendant and supervisor responsible and liable for any damages.

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478 views

Incident Report On The Incorrect/Improper Loading of Fuel Into My Unit

The document is an incident report letter sent to Pilipinas Shell Petroleum Corporation regarding an incorrect fueling incident at one of their gas stations. The letter summarizes that the complainant asked an attendant to fill their Toyota Innova with 500 pesos of Shell V Power Gasoline, but the attendant accidentally pumped diesel instead. The mistake was caught before driving away. A supervisor drained the tank, flushed it, and refilled it with the correct fuel. However, no checks were done to see if any damage occurred. The letter writer believes damage may have cost thousands of pesos and holds the attendant and supervisor responsible and liable for any damages.

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To: Pilipinas Shell Petroleum Corporation

[[email protected]]
ATTN: Customer Care/Service Department
Re: Incident Report on the Incorrect/Improper Loading of Fuel into my Unit

To Whom this may concern:


On October 14 2017 around 10:20 AM, I went to Shell Skyewin Prime Inc., Potrero,
Malabon Branch to refuel my Toyota Innova [with Plate number ZSF496]. Shell attendant
Ellen Duarna (Ms. Duarna) attended to me in Pump 4 Station and I specifically asked for
Five Hundred Pesos (P500.00) worth of Shell V Power Gasoline.

I then noticed that instead of Shell V Power Gasoline, diesel was instead pumped into my
gas engine car. I immediately called the attention of said Shell attendant. Ms. Duarna
accidentally pumped Shell V Power Diesel instead of Shell V Power Gasoline.

It’s a good thing that I didn’t start the car. I asked for assistance for the removal of the
contaminated gasoline from her supervisor, Mr. Felipe Suyo, who corrected said mistake by
draining the gas tank, flushing the gas tank and replacing the fuel with the correct Shell V
Power Gasoline. Aside from these, no other steps were taken by the station and its
attendants to check if further damage was caused to my unit due to the said
misfuelling.
I have immediately filed an Onsite Incident Report immediately thereafter (a copy of
which is attached to this letter). I believe that the said misfuelling may cause potential
damage to my unit which may entail additional costs to me in the thousands of pesos. Said
incident is an unwarranted situation that every car owner would want to avoid at all costs.
I want to report this incident to stress that the attendants in this case are at fault for clearly
for the negligent loading the wrong type of fuel into my car, and that said attendant and her
immediate supervisor should be accountable under the circumstances. They should be liable
for damages that my unit would entail caused by said negligence.
I hope that this incident report would merit your attention and prompt response/action.
Thank you.

Zeidrick Quinto

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