TTI Success Insights: Management-Staff
TTI Success Insights: Management-Staff
Management-Staff™ Version
Sara Sample
Company Inc
4-2-2010
Communicate
Company Inc
123 St.
Scottsdale, AZ
800-555-5555
INTRODUCTION
Behavioral research suggests that the most effective people are those who understand
themselves, both their strengths and weaknesses, so they can develop strategies to meet
the demands of their environment.
A person's behavior is a necessary and integral part of who they are. In other words,
much of our behavior comes from "nature" (inherent), and much comes from "nurture" (our
upbringing). It is the universal language of "how we act," or our observable human
behavior.
In this report we are measuring four dimensions of normal behavior. They are:
This report analyzes behavioral style; that is, a person's manner of doing things. Is the
report 100% true? Yes, no and maybe. We are only measuring behavior. We only report
statements from areas of behavior in which tendencies are shown. To improve accuracy,
feel free to make notes or edit the report regarding any statement from the report that may
or may not apply, but only after checking with friends or colleagues to see if they agree.
"All people exhibit all four behavioral factors in varying degrees of intensity."
–W.M. Marston
Company Inc
123 St.
800-555-5555
1
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
GENERAL CHARACTERISTICS
Based on Sara's responses, the report has selected general statements to provide a broad understanding of her
work style. These statements identify the basic natural behavior that she brings to the job. That is, if left on her
own, these statements identify HOW SHE WOULD CHOOSE TO DO THE JOB. Use the general characteristics
to gain a better understanding of Sara's natural behavior.
Sara will work long hours until a tough problem is solved. After it is
solved, Sara may become bored with any routine work that follows.
She prefers authority equal to her responsibility. She is a good
problem solver and troubleshooter, always seeking new ways to solve
old problems. When faced with a tough decision, she will try to sell you Adapted Style Natural Style
D I S C D I S C
on her ideas. Sara has the unique ability of tackling tough problems 100 100
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people see her decisions as high-risk decisions. However, after the 30 30
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
2
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
GENERAL CHARACTERISTICS
Sara may lack the patience to listen and communicate with slower
acting people. She may sometimes mask her feelings in friendly
terms. If pressured, Sara's true feelings may emerge. Her creative
and active mind may hinder her ability to communicate to others
effectively. She may present the information in a form that cannot be
easily understood by some people. She challenges people who
volunteer their opinions. Sara likes people who give her options as
compared to their opinions. The options may help her make decisions,
and she values her own opinion over that of others! She likes people
who present their case effectively. When they do, she can then make
a quicker assessment or decision. She should exhibit more patience
and ask questions to make sure that others have understood what she
has said. She tends to be intolerant of people who seem ambiguous or
think too slowly.
D I S C D I S C
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
3
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
This section of the report identifies the specific talents and behavior Sara brings to the job. By looking at these
statements, one can identify her role in the organization. The organization can then develop a system to
capitalize on her particular value and make her an integral part of the team.
Initiates activity.
Tenacious.
D I S C D I S C
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
4
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
Most people are aware of and sensitive to the ways with which they prefer to be communicated. Many people
find this section to be extremely accurate and important for enhanced interpersonal communication. This page
provides other people with a list of things to DO when communicating with Sara. Read each statement and
identify the 3 or 4 statements which are most important to her. We recommend highlighting the most important
"DO's" and provide a listing to those who communicate with Sara most frequently.
Do:
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
5
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
DON'TS ON COMMUNICATING
This section of the report is a list of things NOT to do while communicating with Sara. Review each statement
with Sara and identify those methods of communication that result in frustration or reduced performance. By
sharing this information, both parties can negotiate a communication system that is mutually agreeable.
Don't:
Be dictatorial.
Direct or order.
D I S C D I S C
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
6
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
COMMUNICATION TIPS
This section provides suggestions on methods which will improve Sara's communications with others. The tips
include a brief description of typical people with whom she may interact. By adapting to the communication style
desired by other people, Sara will become more effective in her communications with them. She may have to
practice some flexibility in varying her communication style with others who may be different from herself. This
flexibility and the ability to interpret the needs of others is the mark of a superior communicator.
When communicating with a person who is When communicating with a person who is
dependent, neat, conservative, perfectionist, careful ambitious, forceful, decisive, strong-willed,
and compliant: independent and goal-oriented:
Prepare your "case" in advance. Be clear, specific, brief and to the point.
Stick to business. Stick to business.
Be accurate and realistic. Be prepared with support material in a
well-organized "package."
Factors that will create tension or dissatisfaction:
Factors that will create tension or
Being giddy, casual, informal, loud. dissatisfaction:
Pushing too hard or being unrealistic with
deadlines. Talking about things that are not relevant to
Being disorganized or messy. the issue.
Leaving loopholes or cloudy issues.
Appearing disorganized.
When communicating with a person who is patient, When communicating with a person who is
predictable, reliable, steady, relaxed and modest: magnetic, enthusiastic, friendly, demonstrative
and political:
Begin with a personal comment--break the ice.
Present your case softly, nonthreateningly. Provide a warm and friendly environment.
Ask "how?" questions to draw their opinions. Don't deal with a lot of details (put them in
writing).
Factors that will create tension or dissatisfaction: Ask "feeling" questions to draw their opinions
or comments.
Rushing headlong into business.
Being domineering or demanding. Factors that will create tension or
Forcing them to respond quickly to your dissatisfaction:
objectives.
Being curt, cold or tight-lipped.
Controlling the conversation.
Driving on facts and figures, alternatives,
abstractions.
Company Inc
123 St.
800-555-5555
7
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
IDEAL ENVIRONMENT
This section identifies the ideal work environment based on Sara's basic style. People with limited flexibility will
find themselves uncomfortable working in any job not described in this section. People with flexibility use
intelligence to modify their behavior and can be comfortable in many environments. Use this section to identify
specific duties and responsibilities that Sara enjoys and also those that create frustration.
Freedom of movement.
D I S C D I S C
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
8
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
PERCEPTIONS
A person's behavior and feelings may be quickly telegraphed to others. This section provides additional
information on Sara's self-perception and how, under certain conditions, others may perceive her behavior.
Understanding this section will empower Sara to project the image that will allow her to control the situation.
SELF-PERCEPTION
Pioneering Assertive
Competitive Confident
Positive Winner
OTHERS' PERCEPTION
Demanding Nervy
Egotistical Aggressive
And, under extreme pressure, stress or fatigue, others may see her
as being:
Abrasive Controlling
Arbitrary Opinionated
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
9
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
DESCRIPTORS
Based on Sara's responses, the report has marked those words that describe her personal behavior. They
describe how she solves problems and meets challenges, influences people, responds to the pace of the
environment and how she responds to rules and procedures set by others.
Company Inc
123 St.
800-555-5555
10
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
Sara's natural style of dealing with problems, people, pace of events and procedures may not always fit what the
environment needs. This section will provide valuable information related to stress and the pressure to adapt to
the environment.
Sara is enthusiastic about her ability to Sara sees no need to change her
influence others. She prefers an approach to influencing others to her
environment in which she has the way of thinking. She sees her natural
opportunity to deal with different types of style to be what the environment is
individuals. Sara is trusting and also calling for.
wants to be trusted.
D I S C D I S C
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
11
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
D I S C D I S C
100 100
90 90
80 80
70 70
60 60
50 50
40 40
30 30
20 20
10 10
0 0
62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
12
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
ADAPTED STYLE
Sara sees her present work environment requiring her to exhibit the behavior listed on this page. If the following
statements DO NOT sound job related, explore the reasons why she is adapting this behavior.
Flexibility.
Meeting deadlines.
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0 0
62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
13
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
KEYS TO MOTIVATING
This section of the report was produced by analyzing Sara's wants. People are motivated by the things they
want; thus wants that are satisfied no longer motivate. Review each statement produced in this section with
Sara and highlight those that are present "wants."
Sara wants:
To be trusted.
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
14
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
KEYS TO MANAGING
In this section are some needs which must be met in order for Sara to perform at an optimum level. Some
needs can be met by herself, while management must provide for others. It is difficult for a person to enter a
motivational environment when that person's basic management needs have not been fulfilled. Review the list
with Sara and identify 3 or 4 statements that are most important to her. This allows Sara to participate in
forming her own personal management plan.
Sara needs:
Participatory management.
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
15
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
In this area is a listing of possible limitations without regard to a specific job. Review with Sara and cross out
those limitations that do not apply. Highlight 1 to 3 limitations that are hindering her performance and develop
an action plan to eliminate or reduce this hindrance.
Keep too many balls in the air, and if her support is weak she will
have a tendency to drop some of those balls.
D I S C D I S C
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90 90
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
16
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
ACTION PLAN
The following are examples of areas in which Sara may want to improve. Circle 1 to 3
areas and develop action plan(s) to bring about the desired results. Look over the
report for possible areas that need improvement.
Area: ___________________________________
1.
2.
3.
Area: ___________________________________
1.
2.
3.
Area: ___________________________________
1.
2.
3.
Company Inc
123 St.
800-555-5555
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Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
ACTION PLAN
Professional Development
18
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Sara Sample
ACTION PLAN
Personal Development
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Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
BEHAVIORAL HIERARCHY
The Behavioral Hierarchy graph will display a ranking of your natural behavioral style within a total of eight (8)
areas commonly encountered in the workplace. It will help you understand in which of these areas you will
naturally be most effective.
1. URGENCY
0 . . . . 1 . . . . 2 . . . . 3 . . . . 4 . . . . 5 . . . . 6 . . . . 7 . . . . 8 . . . . 9 . . . .10
8.0
3. COMPETITIVENESS
0 . . . . 1 . . . . 2 . . . . 3 . . . . 4 . . . . 5 . . . . 6 . . . . 7 . . . . 8 . . . . 9 . . . .10
8.0
4. VERSATILITY
0 . . . . 1 . . . . 2 . . . . 3 . . . . 4 . . . . 5 . . . . 6 . . . . 7 . . . . 8 . . . . 9 . . . .10
8.0
5. FREQUENT CHANGE
0 . . . . 1 . . . . 2 . . . . 3 . . . . 4 . . . . 5 . . . . 6 . . . . 7 . . . . 8 . . . . 9 . . . .10
7.5
6. CUSTOMER ORIENTED
0 . . . . 1 . . . . 2 . . . . 3 . . . . 4 . . . . 5 . . . . 6 . . . . 7 . . . . 8 . . . . 9 . . . .10
7.0
7. ANALYSIS OF DATA
0 . . . . 1 . . . . 2 . . . . 3 . . . . 4 . . . . 5 . . . . 6 . . . . 7 . . . . 8 . . . . 9 . . . .10
4.0
8. ORGANIZED WORKPLACE
0 . . . . 1 . . . . 2 . . . . 3 . . . . 4 . . . . 5 . . . . 6 . . . . 7 . . . . 8 . . . . 9 . . . .10
3.5
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62 78 21 73 71 71 23 45
Company Inc
123 St.
800-555-5555
20
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
Sara Sample
Company Inc
4-2-2010
MOST LEAST
Graph I Graph II
Adapted Style Natural Style
D I S C D I S C
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% 62 78 21 73 % 71 71 23 45
Norm 2009
Company Inc
123 St.
800-555-5555
21
Copyright © 1984-2010. Target Training International, Ltd.
Sara Sample
If you filled out the Work Environment Analysis, view the relationship of your
behavior to your job.
Notice on the next page that your Natural style (circle) and your Adapted style (star)
are plotted on the Wheel. If they are plotted in different boxes, then you are adapting
your behavior. The further the two plotting points are from each other, the more you
are adapting your behavior.
If you are part of a group or team who also took the behavioral assessment, it would
be advantageous to get together, using each person's Wheel, and make a master
Wheel that contains each person's Natural and Adapted style. This allows you to
quickly see where conflict can occur. You will also be able to identify where
communication, understanding and appreciation can be increased.
Company Inc
123 St.
800-555-5555
22
Copyright © 1992-2010. Target Training International, Ltd.
Sara Sample
Sara Sample
Company Inc
4-2-2010
C 8
IMPLEMENTOR 1
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COORD ATOR
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PERSUADER
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IN
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RELATER 4 I
Norm 2009
Company Inc
123 St.
800-555-5555
23
Copyright © 1992-2010. Target Training International, Ltd.