Satellite®/Satellite Pro®

L40/L50/L70/S50-C Series
User’s Guide
(Windows 10)

If you need assistance:

Technical support is available online at Toshiba’s Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see “If Something Goes Wrong” on
page 119 in this guide.

GMAD00424011
07/15
2
California Prop 65 Warning
This product contains chemicals, including lead, known to
the State of California to cause cancer and birth defects or
other reproductive harm. Wash hands after handling.

For the state of California only.

Model: Satellite/Satellite Pro

L40/L50/L70/S50-C Series
Recordable and/or ReWritable Drive(s)
and Associated Software Warranty
The computer system you purchased may include Recordable and/
or ReWritable optical disc drive(s) and associated software, among
the most advanced data storage technologies available. As with
any new technology, you must read and follow all set-up and usage
instructions in the applicable user guides and/or manuals enclosed
or provided electronically. If you fail to do so, this product may not
function properly and you may lose data or suffer other damage.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
(“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT
WARRANT THAT OPERATION OF THE PRODUCT WILL BE
UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT
TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO
RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY
BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK
SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT
OF OR RESULTING FROM THE USE OF THE PRODUCT,
EVEN IF ADVISED OF THE POSSIBILITY THEREOF.

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 3
Protection of Stored Data
For your important data, please make periodic back-up copies of all
the data stored on the hard disk or other storage devices as a
precaution against possible failures, alteration, or loss of the data. IF
YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE,
FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR
OTHER STORAGE DEVICES AND THE DATA CANNOT BE
RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY
DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE
RESULTING THEREFROM. WHEN COPYING OR
TRANSFERRING YOUR DATA, PLEASE BE SURE TO
CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY
COPIED OR TRANSFERRED. TOSHIBA DISCLAIMS ANY
LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE
DATA CORRECTLY.

Critical Applications
The computer you have purchased is not designed for any “critical
applications.” “Critical applications” means life support systems,
medical applications, connections to implanted medical devices,
commercial transportation, nuclear facilities or systems or any other
applications where product failure could lead to injury to persons or
loss of life or catastrophic property damage. ACCORDINGLY,
TOSHIBA, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY
AND ALL LIABILITY ARISING OUT OF THE USE OF THE
COMPUTER PRODUCTS IN ANY CRITICAL APPLICATIONS. IF
YOU USE THE COMPUTER PRODUCTS IN A CRITICAL
APPLICATION, YOU, AND NOT TOSHIBA, ASSUME FULL
RESPONSIBILITY FOR SUCH USE.

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4
FCC Notice “Declaration of Conformity
Information”
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
❖ Reorient or relocate the receiving antenna.
❖ Increase the separation between the equipment and receiver.
❖ Connect the equipment to an outlet on a circuit different from
that to which the receiver is connected.
❖ Consult the dealer or an experienced radio/TV technician for
help.

NOTE Only Peripherals complying with the FCC Class B limits may be
attached to this equipment. Operation with noncompliant
peripherals or peripherals not recommended by Toshiba is likely
to result in interference to radio and TV reception. Shielded
cables must be used between the external devices and the
computer's ports. Changes or modifications made to this
equipment not expressly approved by Toshiba or parties
authorized by Toshiba could void the user's authority to operate
the equipment.

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions:
❖ This device may not cause harmful interference.
❖ This device must accept any interference received, including
interference that may cause undesired operation.
Contact Toshiba’s Support Web site at support.toshiba.com.

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 5
Bluetooth® Wireless Technology
Interoperability
NOTE This section is only applicable if your system has a Bluetooth
module.

Bluetooth modules are designed to be interoperable with any

product with Bluetooth wireless technology that is based on
Frequency Hopping Spread Spectrum (FHSS) radio technology, and
is compliant to:
❖ Bluetooth Specification as defined and approved by The
Bluetooth Special Interest Group.
❖ Logo certification with Bluetooth wireless technology as
defined by The Bluetooth Special Interest Group.

Bluetooth modules enable wireless networks over two or

more (up to a total of seven) TOSHIBA portable devices.
Please contact TOSHIBA computer product support on Web
site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.
When you use a Bluetooth module close to 2.4 GHz Wireless
LAN devices, Bluetooth transmissions might slow down or
cause errors. If you detect certain interference while you use
a Bluetooth device, always change the frequency, move your
device to the area outside of the interference range of 2.4
GHz Wireless LAN devices (40 meters/43.74 yards or more)
or stop transmitting from your device. Please contact
TOSHIBA computer product support on Web site http://
www.toshiba-europe.com/computers/tnt/bluetooth.htm in
Europe or support.toshiba.com in the United States for more
information.
Bluetooth and Wireless LAN devices operate within the
same radio frequency range and may interfere with one
another. If you use Bluetooth and Wireless LAN devices
simultaneously, you may occasionally experience a less than
optimal network performance or even lose your network
connection. If you should experience any such problem,
immediately turn off either one of your Bluetooth or Wireless
LAN. Please contact Toshiba computer product support on
Web site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.

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6
Bluetooth Wireless Technology and Your
Health
The products with Bluetooth wireless technology, like other radio
devices, emit radio frequency electromagnetic energy. The level of
energy emitted by devices with Bluetooth wireless technology
however is much less than the electromagnetic energy emitted by
wireless devices such as mobile phones.
Because products with Bluetooth wireless technology operate within
the guidelines found in radio frequency safety standards and
recommendations, TOSHIBA believes Bluetooth wireless technology
is safe for use by consumers. These standards and
recommendations reflect the consensus of the scientific community
and result from deliberations of panels and committees of scientists
who continually review and interpret the extensive research literature.
In some situations or environments, the use of Bluetooth wireless
technology may be restricted by the proprietor of the building or
responsible representatives of the organization. These situations may
for example include:
❖ Using the equipment with Bluetooth wireless technology on
board airplanes, or
❖ In any other environment where the risk of interference to other
devices or services is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use of wireless
devices in a specific organization or environment (e.g. airports), you
are encouraged to ask for authorization to use the device with
Bluetooth wireless technology prior to turning on the equipment.

Exposure to Radio Frequency Radiation

The radiated output power of the Bluetooth module is far
below the FCC radio frequency exposure limits.
Nevertheless, the Bluetooth module shall be used in such a
manner that the potential for human contact during normal
operation is minimized.

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 7
Wireless Interoperability
Wireless LAN products are designed to be interoperable with any
wireless LAN product that is based on Direct Sequence Spread
Spectrum (DSSS) radio technology, and is compliant to:
❖ The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n/
ac), as defined and approved by the Institute of Electrical and
Electronics Engineers.
❖ The Wireless Fidelity (Wi-Fi®) certification as defined by the Wi-Fi
Alliance®. The “Wi-Fi CERTIFIED” logo is a certification mark of the
Wi-Fi Alliance.

Bluetooth and Wireless LAN devices operate within the

same radio frequency range and may interfere with one
another. If you use Bluetooth and Wireless LAN devices
simultaneously, you may occasionally experience a less than
optimal network performance or even lose your network
connection.
If you should experience any such problem, immediately turn
off your Bluetooth or Wireless LAN device.
Please contact Toshiba computer product support on Web
site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.

Wireless LAN and Your Health

Wireless LAN products, like other radio devices, emit radio frequency
electromagnetic energy. The level of energy emitted by Wireless LAN
devices however is far much less than the electromagnetic energy
emitted by wireless devices like for example mobile phones.
Because Wireless LAN products operate within the guidelines found
in radio frequency safety standards and recommendations, TOSHIBA
believes Wireless LAN is safe for use by consumers. These standards
and recommendations reflect the consensus of the scientific
community and result from deliberations of panels and committees
of scientists who continually review and interpret the extensive
research literature.
In some situations or environments, the use of Wireless LAN may be
restricted by the proprietor of the building or responsible
representatives of the organization. These situations may for example
include:
❖ Using the Wireless LAN equipment on board airplanes, or
❖ In any other environment where the risk of interference to other
devices or services is perceived or identified as harmful.

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8
If you are uncertain of the policy that applies on the use of wireless
devices in a specific organization or environment (e.g. airports), you
are encouraged to ask for authorization to use the Wireless LAN
device prior to turning on the equipment.

Exposure to Radio Frequency Radiation

The radiated output power of the Wireless LAN is far below
the FCC radio frequency exposure limits. Nevertheless, the
Wireless LAN shall be used in such a manner that the
potential for human contact during normal operation is
minimized. The antenna(s) used for this transmitter must not
be co-located or operating in conjunction with any other
antenna or transmitter.

Optical Disc Drive Safety Instructions

NOTE This section is only applicable if your system has an Optical
Disc Drive.

This appliance contains a laser system and is classified as a

CLASS 1 LASER PRODUCT. To use this model properly,
read the User’s Guide carefully and keep it for your future
reference.
Never attempt to disassemble, adjust or repair an optical
disc drive. You could damage the drive. You would also be
exposed to laser light or other safety hazards, resulting in
serious injury. Always contact an authorized Toshiba service
provider, if any repair or adjustment is required.

Location of the Required Label

(Sample shown below. Location of the label and manufacturing
information may vary.)

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 9
Canada – Industry Canada (IC)
This device complies with Industry Canada license-exempt RSS
standard(s).
Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes: (1)
l’appareil ne doit pas produire de brouillage; (2) l’utilisateur de
l’appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d’en compromettre le fonctionnement.

To comply with the Canadian RF exposure compliance

requirements, this device and its antenna must not be co-
located or operating in conjunction with any other antenna or
transmitter.
Pour être conforme aux exigences canadiennes en matière
d'exposition aux fréquences radio, l'appareil et son antenne
ne doivent pas être situés au même endroit qu'une autre
antenne ou un autre émetteur ni fonctionner en même
temps.

This device is restricted to indoor use due to its operation in

the 5.15 GHz to 5.25 GHz frequency range. Industry Canada
requires this product to be used indoors for frequency range
5.15 GHz to 5.25 GHz to reduce the potential for harmful
interference to co-channel Mobile Satellite systems.
High-power radars are allocated as primary users of the 5.25
GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These
radar stations can cause interference with and/or damage
this device.
Les dispositifs fonctionnant dans la bande 5150-5250 MHz
sont réservés uniquement pour une utilisation à l’intérieur
afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux.
Veuillez noter que les utilisateurs de radars de haute
puissance sont désignés utilisateurs principaux (c.-à-d.,
qu’ils ont la priorité) pour les bandes 5250-5350 MHz et
5650-5850 MHz et que ces radars pourraient causer du
brouillage et/ou des dommages aux dispositifs LAN-EL.

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10
NOTE The above caution applies to products that operate with an
802.11a radio device.
La mise en garde ci-dessus ne s’applique qu’aux appareils
ayant un transmetteur opérant en mode 802.11 a.

Regulatory statements
This product complies with any mandatory product specification in
any country/region where the product is sold. In addition, the product
complies with the following:

EU Declaration of Conformity
TOSHIBA declares that this product conforms to the following
Standards:
Supplementary *The product complies with the
Information: requirements of the Low Voltage
Directive 73/23/EEC, the EMC
Directive 89/336/EEC and/or the
R&TTE Directive 1999/5/EC,
compatible with the RoHS
Directive 2011/65/EU and the Eco
Design Directive 2009/125/EC
(ErP) and the related implementing
measures.

This product is carrying the CE-Mark in accordance with the related

European Directives. The party responsible for CE-Marking is
TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss,
Germany.

The European Union WEEE (Waste from

Electrical and Electronic Equipment)
Directive Information
The European Union WEEE (Waste from Electrical and Electronic
Equipment) Directive is intended to protect the quality of the
environment and human health through the responsible use of
natural resources and the adoption of waste management strategies
that focus on recycling and reuse. This Directive requires producers
of electrical and electronic products put on the market in European
Union (EU) member countries after August 2005 to mark such
products with a crossed-out wheeled bin with a black bar symbol. If
the product’s battery or accumulator contains more than the

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 11
specified values of lead (Pb), mercury (Hg), and/or cadmium (Cd)
defined in the Battery Directive (2006/66/EC), then the chemical
symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear
below the crossed out wheeled bin symbol on the battery.

Pb, Hg, Cd

In the European Union, these symbols indicate that when the last end
user wishes to discard this product, it must be sent to appropriate
facilities for recovery and recycling. This Directive applies to EU
member countries only and does not apply to end users in other
countries such as the United States.
Although the initial emphasis is in Europe, Toshiba is already working
with design engineers, suppliers, and other partners to determine
appropriate worldwide product life cycle planning and end-of-life
strategies for our products. Please contact your local government for
applicable laws and regulations governing the disposal of this
product. For information on how to trade-in or recycle your product,
visit www.reuse.toshiba.com.

Europe - Restrictions for use of 2.4 GHz

Frequencies in European Community
Countries
België/ For private usage outside buildings across public grounds over
Belgique: less than 300m no special registration with IBPT/BIPT is
required. Registration to IBPT/BIPT is required for private
usage outside buildings across public grounds over more than
300m. For registration and license please contact IBPT/BIPT.
Voor privé-gebruik buiten gebouw over publieke groud over
afstand kleiner dan 300m geen registratie bij BIPT/IBPT nodig;
voor gebruik over afstand groter dan 300m is wel registratie bij
BIPT/IBPT nodig. Voor registratie of licentie kunt u contact
opnemen met BIPT.
Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment,
au-dessus d’un espace public, aucun enregistrement n’est
nécessaire pour une distance de moins de 300m. Pour une
distance supérieure à 300m un enregistrement auprès de
l’IBPT est requise. Pour les enregistrements et licences,
veuillez contacter l’IBPT.
Deutschland: License required for outdoor installations. Check with reseller
for procedure to follow.

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12
Anmeldung im Outdoor-Bereich notwendig, aber nicht
genehmigungspflichtig. Bitte mit Händler die Vorgehensweise
abstimmen.
France: Restricted frequency band: only channels 1 to 7 (2400 MHz
and 2454 MHz respectively) may be used outdoors in France.
Please contact A.R.T. (http://www.art-telecom.fr) for applicable
procedures to follow.
Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et
2454 MHz respectivement) doivent être utilisés endroits
extérieur en France. Vous pouvez contacter l’Autorité de
Régulation des Télécommunications (http://www.art-
telecom.fr) pour la procédure à suivre.
Italia: License required for indoor use. Use with outdoor installations
not allowed.
È necessaria la concessione ministeriale anche per l’uso
interno.
Verificare con i rivenditori la procedura da seguire.
Nederland: License required for outdoor installations. Check with reseller
for procedure to follow.
Licentie verplicht voor gebruik met buitenantennes. Neem
contact op met verkoper voor juiste procedure.

Europe - Restrictions for Use of 5 GHz

Frequencies in European Community
Countries
European Community 5150-5250 MHz 5250-5350 MHz 5470-5725 MHz
Countries Channels: 36, Channels: 52, Channels: 100,
40, 44, 48 56, 60, 64 104, 108, 112, 116,
Indoor Only Indoor Only 120, 124, 128, 132,
136, 140
Indoor/Outdoor
Austria O x x
Belgium, France, O O x
Switzerland/
Liechtenstein
Denmark, Finland, O O O
Germany, Greece,
Ireland, Italy,
Luxembourg,
Netherlands, Norway,
Portugal, Sweden, UK
Iceland, Spain O O O

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 13
O: allowed x: forbidden
❖ To remain in conformance with European spectrum usage laws
for Wireless LAN operation, the above 2.4 GHz and 5 GHz
channel limitations apply. The user should use the wireless
LAN utility to check the current channel of operation. If
operation is occurring outside of the allowable frequencies as
listed above, the user must cease operating the Wireless LAN
at that location and consult the local technical support staff
responsible for the wireless network.
❖ The 5 GHz Turbo mode feature is not allowed for operation in
any European Community country.
❖ This device must not be operated in ad-hoc mode using
channels in the 5 GHz bands in the European Community. Ad-
hoc mode provides a direct communication between two client
devices without a Wireless LAN Access Point.
❖ This device must be used with Access Points that have
employed and activated a radar detection feature required for
European Community operation in the 5 GHz bands. This
device will operate under the control of the Access Point in
order to avoid operating on a channel occupied by any radar
system in the area. The presence of nearby radar operation
may result in temporary interruption of operation of this device.
The Access Point’s radar detection feature will automatically
restart operation on a channel free of radar. You may consult
with the local technical support staff responsible for the
wireless network to ensure the Access Point device(s) are
properly configured for European Community operation.

Taiwan
Article 14 Unless approved, for any model accredited low power radio
frequency electric machinery, any company, trader or user shall
not change the frequency, increase the power or change the
features and functions of the original design.
Article 17 Any use of low power radio frequency electric machinery shall
not affect aviation safety and interfere with legal
communications. In the event interference is caused, the use of
such electric machinery shall be immediately discontinued.
Operation of such products can be resumed only when they are
modified and can no longer cause interference.

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14
The legal communications mentioned in the above item refer to radio
communications operated in accordance with telecommunication
laws and regulations.
Low power radio frequency electric machinery shall resist against
interference from legal communications or from industrial, scientific
and medical radio emission electric machinery.

Using this Equipment in Japan

In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for
second generation low-power data communication systems such as
this equipment overlaps that of mobile object identification systems
(premises radio station and specified low-power radio station).
1. Sticker
Please put the following sticker on devices incorporating this
product.
The frequency bandwidth of this equipment may operate within the
same range as industrial devices, scientific devices, medical
devices, microwave ovens, licensed radio stations and non-licensed
specified low-power radio stations for mobile object identification
systems (RFID) used in factory product lines (Other Radio Stations).

1. Before using this equipment, ensure that it does not interfere with
any of the equipment listed above.

2. If this equipment causes RF interference to other radio stations,

promptly change the frequency being used, change the location
of use, or turn off the source of emissions.

3. Contact TOSHIBA Direct PC if you have problems with interference

caused by this product to Other Radio Stations.

2. Indication
The indication shown below appears on this equipment.
(1) (2) (3)

2.4DSOF4

(4)

1 2.4: This equipment uses a frequency of 2.4 GHz.

2 DS: This equipment uses DS-SS modulation.
OF: This equipment uses OFDM modulation.
3 The interference range of this equipment is less than 40m.
4 This equipment uses a frequency bandwidth from
2,400 MHz to 2,483.5 MHz.
It is possible to avoid the band of mobile object identification
systems.

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 15
The indication shown below appears on this equipment.
(1) (2) (3)

2.4FH1

(4)

1 2.4: This equipment uses a frequency of 2.4 GHz.

2 FH: This equipment uses FH-SS modulation.
3 The interference range of this equipment is less than 10m.
4 This equipment uses a frequency bandwidth from 2,400 MHz to
2,483.5 MHz.
3. TOSHIBA Direct PC
Monday – Friday: 10:00 – 17:00
Toll Free Tel: 0120-15-1048
Direct Dial: 03-3457-4850
Fax: 03-3457-4868

VCCI Class B Information

Device Authorization
This device obtains the Technical Regulation Conformity
Certification and the Technical Conditions Compliance Approval,
and it belongs to the device class of radio equipment of low-power
data communication system radio station stipulated in the Radio
Law and the Telecommunications Business Law of Japan.

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16
Copyright
This guide is copyrighted by Toshiba America Information Systems,
Inc. with all rights reserved. Under the copyright laws, this guide
cannot be reproduced in any form without the prior written
permission of Toshiba. No patent liability is assumed, however, with
respect to the use of the information contained herein.
© 2015 by Toshiba America Information Systems, Inc. All rights
reserved.

Export Administration Regulation

This document contains technical data that may be controlled under
the U.S. Export Administration Regulations, and may be subject to
the approval of the U.S. Department of Commerce prior to export.
Any export, directly or indirectly, in contravention of the U.S. Export
Administration Regulations is prohibited.

Notice
The information contained in this manual, including but not limited to
any product specifications, is subject to change without notice.
TOSHIBA CORPORATION AND TOSHIBA AMERICA
INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO
WARRANTY WITH REGARD TO THIS MANUAL OR ANY
OTHER INFORMATION CONTAINED HEREIN AND HEREBY
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE WITH REGARD TO ANY OF THE FOREGOING.
TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES
INCURRED DIRECTLY OR INDIRECTLY FROM ANY
TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS
CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN
THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL
TOSHIBA BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES,
WHETHER BASED ON TORT, CONTRACT OR OTHERWISE,
ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL
OR ANY OTHER INFORMATION CONTAINED HEREIN OR
THE USE THEREOF.

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 17
Trademarks
Satellite, Satellite Pro, and eco Utility are either registered trademarks
or trademarks of Toshiba America Information Systems, Inc. and/or
Toshiba Corporation.
Adobe and Photoshop are either registered trademarks or
trademarks of Adobe Systems Incorporated in the United States
and/or other countries.
Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
and any use of such marks by Toshiba is under license. Other
trademarks and trade names are those of their respective owners.
U.S. patents apply to this product. See http://patents.dts.com.
Manufactured under license from DTS Licensing Limited. DTS, the
Symbol, & DTS and the Symbol together are registered trademarks
and DTS Premium Voice Pro is a trademark of DTS, Inc. ©DTS, Inc.
All Rights Reserved.
The terms HDMI and HDMI High-Definition Multimedia Interface, and
the HDMI logo are trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other countries.
Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or
registered trademarks of Intel Corporation or its subsidiaries in the
United States and other countries.
Microsoft, Outlook, Windows, Windows Media, and Cortana are
either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
MultiMediaCard and MMC are registered trademarks of
MultiMediaCard Association.
Secure Digital, microSD, and SD are trademarks or registered
trademarks of SD-3C, LLC in the United States, other countries or both.
Wi-Fi® is a registered trademark of the Wi-Fi Alliance®.
All other brand and product names are trademarks or registered
trademarks of their respective companies.

Licenses
This Product is licensed under the AVC, the VC-1 and the MPEG-4
Part 2 Visual patent portfolio licenses for the personal and non-
commercial use of a consumer to (i) encode video in compliance with
the above standards (“Video Standards”) and/or (ii) decode AVC,
VC-1 and MPEG-4 Part 2 Visual that was encoded by a consumer
engaged in personal and non-commercial activity or was obtained
from a video provider licensed to provide such video. None of the
licenses extend to any other product regardless of whether such
product is included with this product in a single article. No license is
granted or shall be implied for any other use. Additional information
may be obtained from MPEG LA, LLC. See www.mpegla.com.

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18
Computer Recycling Information
As part of a commitment to people and the future, Toshiba promotes
the efficient use of resources by working to achieve our zero-waste-
to-landfill goal at all our production sites. In addition to our existing
waste reduction and recycling policies, Toshiba is strongly
committed to reducing electronic waste. In order to ensure efficient
use of resources and appropriate treatment of hazardous
substances, in accordance with recycling regulations in each state,
country, and territory, Toshiba wants to make it easy for customers to
recycle products at the end of the life cycle. To learn more about
Toshiba's sustainability commitment, visit toshiba.com/recycle.

Reuse, Donation, Recycling

Functional computers can be donated to a local charity or resold
easily through a Toshiba-branded program.
Non working Toshiba computers can be mailed-back for free
recycling.
For additional details, please visit toshiba.com/recycle.

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Contents
Introduction.......................................................25
This guide ............................................................ 27
Safety icons ......................................................... 28
Other icons used............................................ 28
Your computer’s features and
specifications ........................................... 29
Documentation .................................................... 29
Service options .................................................... 29
Chapter 1: Getting Started......................................30
Selecting a place to work .................................... 30
Setting up a work environment ...................... 30
Keeping yourself comfortable ........................ 31
Computer user comfort recommendations.... 31
Good Working Posture .................................. 31
Using the notebook with an external
keyboard, mouse or monitor.................... 32
Typing style .................................................... 33
Taking breaks and varying tasks ................... 34
Mobile computing tips ................................... 34
Transporting the notebook ............................ 34
Seeking additional help.................................. 35

19

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20 Contents

Check list ....................................................... 35

Precautions .................................................... 36
Important information on your computer’s
cooling fan................................................ 38
Setting up your computer .................................... 38
Adding memory ................................................... 39
Connecting to a power source ............................ 39
Charging the main battery ................................... 41
Using the computer for the first time ................... 41
Initial setup..................................................... 41
Using the Start menu ..................................... 42
Registering your computer with Toshiba ............. 43
To Shut down your computer .............................. 43
To Restart your computer.................................... 44
To place your computer in Sleep mode............... 44
Adding optional external devices......................... 45
Recovering the Internal Storage Drive ................. 45
Creating a recovery drive............................... 46
Restoring from a recovery drive..................... 48
Reset your PC ................................................ 49
Installing drivers and applications.................. 50
Using the touchpad ............................................. 51
Adjusting touchpad settings .......................... 54
Disabling or enabling the touchpad ............... 55
Connecting an external device ...................... 55
Using external display devices ............................ 56
Selecting video cables ................................... 56
Connecting an HDMI-compatible
television or display device ...................... 56
Directing the display output when you
turn on the computer ............................... 57
Adjusting the quality of the external
display ...................................................... 58
Customizing your computer’s settings ................ 58
Caring for your computer..................................... 58
Cleaning the computer .................................. 59
Moving the computer..................................... 59
Using a computer lock................................... 59

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 Contents
21
Chapter 2: Learning the Basics ..............................61
Computing tips .................................................... 61
Using the keyboard.............................................. 62
Print screen .................................................... 63
Function keys................................................. 63
Special Windows keys .................................. 64
Backlit keyboard .................................................. 64
Touch screen ....................................................... 64
Touch screen navigation................................ 65
Mouse properties................................................. 66
Starting an app .................................................... 66
Saving your work ................................................. 67
Backing up your work .......................................... 67
Using the optical disc drive ................................. 68
Optical disc drive components ...................... 69
Media control buttons.................................... 70
Inserting an optical disc ................................ 70
Playing optical media..................................... 71
Recording optical media ................................ 71
Removing a disc with the computer on ......... 72
Removing a disc with the computer off ......... 72
Toshiba’s online resources .................................. 73
Chapter 3: Mobile Computing ................................74
Toshiba’s energy-saver design............................ 74
Running the computer on battery power............. 74
Battery Notice ................................................ 75
Power management ....................................... 76
Charging batteries ............................................... 76
Charging the RTC battery .............................. 77
Monitoring battery power..................................... 78
Determining remaining battery power............ 79
What to do when the main battery runs
low............................................................ 80
Setting battery notifications ........................... 80
Conserving battery power ............................. 81
Power Plans ................................................... 82
Using the eco power plan .................................... 83

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22 Contents

Changing the main battery .................................. 83

Removing the battery from the computer...... 84
Inserting a charged battery ............................ 86
Taking care of your battery .................................. 87
Safety precautions ......................................... 87
Maintaining your battery ................................ 87
Disposing of used batteries ................................. 88
Traveling tips........................................................ 89
Chapter 4: Exploring Your Computer’s Features.... 90
Exploring the desktop.......................................... 90
Finding your way around the desktop ........... 91
Windows Store..................................................... 95
Setting up for communications............................ 95
Connecting your computer to a network ....... 97
Exploring audio features ...................................... 97
Recording sounds.......................................... 97
Using external speakers or headphones ....... 98
Using the Web Camera........................................ 99
Using the Memory card reader .......................... 100
Inserting memory media .............................. 100
Removing memory media ............................ 101
Chapter 5: Utilities................................................ 103
eco Utility .......................................................... 104
Password Utility ................................................. 105
Using a supervisor password ...................... 105
Using a user password ................................ 107
Deleting a user password ............................ 109
System Settings................................................. 110
Sleep Utilities ..................................................... 112
USB Sleep and Charge................................ 112
Enabling/Disabling USB Sleep and
Charge.................................................... 114
Power supply mode settings ....................... 114
Service Station................................................... 116
TOSHIBA Application Installer ........................... 117
Display Utility ..................................................... 118

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 Contents
23
Chapter 6: If Something Goes Wrong...................119
Problems that are easy to fix ............................. 119
Problems when you turn on the computer ........ 120
The Windows operating system is not
working ........................................................ 122
Using Startup options to fix problems ......... 123
Internet problems......................................... 125
Power and the batteries..................................... 125
Keyboard help.................................................... 127
Perform a complete power cycle ................. 127
Uninstall the keyboard driver ....................... 127
Download the latest keyboard driver ........... 128
Perform a system restore............................. 129
Clean the keyboard...................................... 129
Touchpad help ................................................... 129
Disable then enable the touchpad ............... 129
Install an external mouse ............................. 130
Perform a complete power cycle ................. 130
Uninstall the touchpad driver ....................... 130
Download the latest touchpad driver........... 131
Perform a system restore............................. 132
Adjust the touchpad properties ................... 132
Display problems ............................................... 132
Disk or storage drive problems.......................... 134
Error-checking ............................................. 134
Optical disc drive problems ............................... 136
Web Camera help .............................................. 137
Testing your internal Web Camera .............. 137
Uninstall the Web Camera driver ................. 137
Perform a system restore............................. 138
Check for problems with third party
applications............................................ 139
System Recovery ......................................... 139
Sound help......................................................... 139
Use the Sound troubleshooter..................... 139
Check and set default speakers .................. 140

5.375 x 8.375 ver 2.3

24 Contents

Uninstall the audio driver ............................. 141

Download the latest sound driver ................ 142
Perform a system restore............................. 142
Printer problems ................................................ 143
Wireless networking problems........................... 144
Connecting to the Internet ................................. 145
Using a wireless connection ........................ 146
Troubleshooting an Internet connection
– Verify network status........................... 146
Troubleshooting an Internet connection
– Verify hardware ................................... 147
Uninstall the network adapter driver............ 147
Troubleshooting an Internet connection
– How to verify TCP/IP........................... 149
Downloading drivers and updates ..................... 150
Using Toshiba Service Station..................... 150
Manually download and install drivers
and updates ........................................... 151
How to determine the correct drivers to
download ............................................... 151
DVD operating problems ................................... 152
Develop good computing habits........................ 154
Data and system configuration backup in
the Windows operating system.............. 155
Additional help ................................................... 160
If you need further assistance...................... 160
Contacting Toshiba...................................... 160
Other Toshiba Internet Web sites ...................... 161
Toshiba’s worldwide offices .............................. 161
Appendix A: TOSHIBA Function Keys ................. 163
Functions ........................................................... 163
Cortana ........................................................ 164
Display brightness ....................................... 164
Output (Display switch) ............................... 165
Disabling or enabling the touchpad ............. 166
Media buttons .............................................. 166

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 Contents
25
Volume Mute ................................................ 166
Disabling or enabling wireless devices ........ 167
Zoom In/Out................................................. 167
Keyboard Backlight...................................... 167
Zoom (Display resolution) ............................ 167
Appendix B: Power Cord/Cable Connectors........168
Glossary..........................................................169
Index ...............................................................183

5.375 x 8.375 ver 2.3

Introduction

Thank you for purchasing your new Toshiba computer. With

your Toshiba computer, your work and entertainment can
accompany you wherever you go.
Your computer is ENERGY STAR® qualified.
Toshiba is a partner in the Environmental Protection
Agency’s (EPA) ENERGY STAR Program and has designed
this computer to meet the latest ENERGY STAR guidelines
for energy efficiency. Your computer ships with the power
management options preset to a configuration that will
provide the most stable operating environment and optimum
system performance for both AC power and battery modes.
To conserve energy, your computer’s power management
features have been pre-configured to activate the display
Sleep mode after no later than 15 minutes of inactivity; the
system Sleep mode is activated after no later than 30
minutes of user inactivity. We recommend that you leave
these and other energy saving features active, so that your
computer will operate at its maximum energy efficiency. You
can wake the computer from Sleep mode by pressing the
power button. See the “Mobile Computing” section of the
Toshiba User’s Guide for more information on using power
management settings to conserve computer energy.

25

5.375 x 8.375 ver 2.3

26 Introduction

When considering additions to your home office, purchase

products that have earned the ENERGY STAR for all your
equipment needs, which can save you money, save energy,
and help protect the climate.
Visit http://www.energystar.gov or
http://www.energystar.gov/powermanagement for more
information regarding the ENERGY STAR Program.

NOTE This computer is compatible with European Union

Directive 2011/65/EU, Restriction of the use of certain
Hazardous Substances in electrical and electronic
equipment (RoHS), which restricts use of certain
chemicals including, but not limited to, lead, cadmium,
mercury, hexavalent chromium, PBB, and PBDE. Toshiba
requires its computer component suppliers to meet
RoHS requirements and verifies its suppliers’
commitment to meeting RoHS requirements by
conducting component sampling inspections during the
product design approval process.

NOTE Certain Microsoft® software product(s) included with this

computer may use technological measures for copy
protection. IN SUCH EVENT, YOU WILL NOT BE ABLE
TO USE THE PRODUCT IF YOU DO NOT FULLY
COMPLY WITH THE PRODUCT ACTIVATION
PROCEDURES. Product activation procedures and
Microsoft’s privacy policy will be detailed during initial
launch of the product, or upon certain reinstallations of
the software product(s) or reconfigurations of the
computer, and may be completed by Internet or
telephone (toll charges may apply).
Some software may differ from its retail version (if
available), and may not include user manuals or all
program functionality.

5.375 x 8.375 ver 2.3

 Introduction
This guide 27
NOTE The product specifications and configuration information
are designed for a product Series. Your particular model
may not have all the features and specifications listed or
illustrated. For more detailed information about the
features and specifications on your particular model,
please visit Toshiba’s Web site at support.toshiba.com.
While Toshiba has made every effort at the time of
publication to ensure the accuracy of the information
provided herein, product specifications, configurations,
prices, system/component/options availability are all
subject to change without notice. For the most
up-to-date product information about your computer, or
to stay current with the various computer software or
hardware options, visit Toshiba’s Web site at
support.toshiba.com.

This guide
This guide introduces the computer's features as well as
some basic procedures needed to perform tasks in
Windows 10.
You can:
❖ Read the entire guide from beginning to end.
❖ Skim through and stop when a topic interests you.
❖ Use the table of contents and the index to find specific
information.

5.375 x 8.375 ver 2.3

28 Introduction
Safety icons

Safety icons
This manual contains safety instructions that must be
observed to avoid potential hazards that could result in
personal injuries, damage to your equipment, or loss of data.
These safety cautions have been classified according to the
seriousness of the risk, and icons highlight these instructions
as follows:

Indicates an imminently hazardous situation which, if not

avoided, will result in death or serious injury.

Indicates a potentially hazardous situation which, if not

avoided, could result in death or serious injury.

Indicates a potentially hazardous situation which, if not

avoided, may result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not

avoided, may result in property damage.

NOTE Provides important information.

Other icons used

Additional icons highlight other helpful or educational
information:

TECHNICAL NOTE: This icon indicates technical

information about the computer.

HINT: This icon indicates helpful hints and tips.

DEFINITION: This icon indicates the definition of a term

used in the text.

5.375 x 8.375 ver 2.3

 Introduction
Documentation 29
Your computer’s features and specifications
Certain computer chassis are designed to accommodate all
possible configurations for an entire product Series. Your
select model may not have all the features and specifications
corresponding to all of the icons or switches shown on the
computer chassis, unless you have selected all those
features.
This information applies to all the features and icons
described in this guide.
Below are examples of some of the many possible icons
used on your computer:

(Sample Illustration) System icons

Documentation
Your computer comes with the following documentation:
❖ An electronic version of the User’s Guide (this document)
❖ A Quick Start document
❖ Warranty information
❖ It may also include other documentation
For accessory information, visit Toshiba’s Web site at
accessories.toshiba.com.

Service options
Toshiba offers a full line of service programs to complement
its standard limited warranty. Toshiba’s standard limited
warranty, extended warranty, and service upgrade terms and
conditions are available at warranty.toshiba.com.
To stay current on the most recent software and hardware
options for your computer, and for other product information,
be sure to regularly check the Toshiba Web site at
support.toshiba.com.
If you have a problem or need to contact Toshiba, see “If
Something Goes Wrong” on page 119.

5.375 x 8.375 ver 2.3

Chapter 1

Getting Started
This chapter provides tips for using your computer
effectively, summarizes how to connect components, and
explains what to do the first time you use your computer.
Please read the safety instruction information on the Quick
Start document (that shipped with your computer) carefully
and make sure you fully understand the instructions before
you attempt to use your computer in order to avoid potential
hazards that could cause bodily injury, property damage, or
damage the computer.

Selecting a place to work

Your computer is portable and designed to be used in a
variety of circumstances and locations.

Setting up a work environment

Place the computer on a hard flat surface that is large
enough for the computer and any other items you are using,
such as a printer. Leave enough space around the computer
and other equipment to provide adequate ventilation.
Otherwise, they may overheat.
To keep your computer in prime operating condition, protect
your work area from:
❖ Dust, moisture, and direct sunlight.

30
 Getting Started
Selecting a place to work 31
❖ Equipment that generates a strong electromagnetic field,
such as stereo speakers (other than speakers that are
connected to the computer) or speakerphones.
❖ Rapid changes in temperature or humidity and sources
of temperature change such as air conditioner vents or
heaters.
❖ Extreme heat, cold, or humidity.
❖ Liquids and corrosive chemicals.

Keeping yourself comfortable

This section provides information for setting up your work
environment and tips for working comfortably throughout the
day.

Computer user comfort recommendations

Good Working Posture
❖ Adjust your chair height: your feet should be flat on the
floor and the bottom of your thighs should be evenly
supported by the seat. If your feet cannot reach the floor,
use a foot rest. Avoid pressure points behind the knee or
under the thigh.
❖ The space under your desk should be free of clutter so
that your legs and feet are not restricted, and you can
get close enough to your notebook and other items that
you use frequently.
❖ Adjust the chair back rest: it should match the curve of
your back and provide comfortable back support.
❖ Adjust the chair arm rests: they should be about the
same height as the keyboard and comfortably support
your arms, allowing your shoulders to relax.
❖ When using the keyboard, it should be centered in front
of you.
❖ The keyboard and pointing device should be close to
your elbow level. The keyboard should be flat so that
your wrists are straight when typing. However, if the
notebook is on a work surface that is above your elbow
height you may need to slope the notebook to keep your
wrists straight.
❖ Work with relaxed shoulders.
32 Getting Started
Selecting a place to work

❖ When typing, keep your wrists straight and try not to rest
your wrists on the notebook. Support your arms on your
forearm area. The forearms can be supported by the
chair arm supports or the desk surface.
❖ The notebook display should be tilted so that the image
on the screen is clear.
❖ Avoid glare: position the notebook so that light sources
(lamps or windows) do not shine or reflect directly into
your eyes. Place the notebook display away from bright
light sources or reduce the light intensity from windows
by using blinds. Glare on the notebook display may
cause eye strain, eye fatigue or headaches.
❖ Certain notebook displays have a brightness
approaching that of a TV device. We recommend that
you adjust the brightness of your notebook display to a
comfortable level to prevent possible eye strain.
❖ Keep your head level, facing forward and balanced over
your torso.
❖ Adjust the font size of text on your screen to make
viewing comfortable.
❖ Rest your eyes periodically by focusing on objects that
are farther away.

Using the notebook with an external keyboard,

mouse or monitor

(Sample Illustration) Correct posture

 Getting Started
Selecting a place to work 33
❖ When using a notebook for long hours, it may be more
comfortable to dock the notebook and use an external
keyboard, mouse and monitor.
❖ The keyboard and mouse (or trackball) should be close
to your elbow level.
❖ The mouse should be next to the keyboard to avoid a
reach. If you have to reach, the arm should be supported
in the forearm area by the desk surface or the chair arm
supports.
❖ Alternative keyboards, such as the split curved
keyboard, may improve shoulder and arm comfort.
❖ Select a mouse that is comfortable for you to use.
❖ Do not rest your wrists on the edge of the keyboard or
on the work surface when typing.
❖ The monitor should be about an arm length away while
sitting back in the chair.
❖ The monitor should be centered in front of your body.
❖ The top of the monitor should be at or slightly below eye
level. A monitor that is too high or too low can cause
awkward head and neck postures and may lead to
discomfort in the neck muscles.
❖ If you use bifocals you may need to lower the monitor.
Alternatively, you might consider customized
prescription computer glasses.

Typing style
❖ Learn to touch type so that you do not have to look
down at the keyboard.
❖ Type with straight wrists.
❖ Type lightly.
❖ Learn the keyboard shortcuts for your applications. You
will be more productive.
❖ Use the pointing device (e.g., touchpad, Accupoint®, or
tablet pen whichever is available with your notebook
computer, or other optional pointing devices like mouse
or trackball) with a comfortable hand posture. Avoid
awkward hand postures or high gripping force.
❖ It is helpful to change the type of pointing device that
you use on a regular basis to avoid working in just one
hand posture.
34 Getting Started
Selecting a place to work

Taking breaks and varying tasks

❖ Change the way you work so that you are not stuck in
the same posture for long periods of time. Some people
find it comfortable to occasionally stand while using the
notebook. To do this properly, the notebook needs to be
on an elevated surface. Make sure you follow the Good
Working Posture points mentioned above while working.
❖ Take short, strategically spaced rest breaks to avoid eye
strain and body fatigue. For example, stand up and walk
around or stretch for a few minutes every hour.
❖ Taking regular breaks is especially important if you are
working long hours on your computer or working on a
deadline.
❖ If stress at work is affecting your health, try to identify
the sources of the stress and evaluate ways to reduce
the stress.

Mobile computing tips

❖ When using the notebook at airports, on airplanes or
trains, or at meetings, make sure that you take the time
to consider the points just mentioned.
❖ When working on the road it may be difficult to set up
the notebook in an optimal position. In these situations it
is important that you take frequent breaks and change
your posture frequently to relieve the excess loads on
your body.
❖ Be creative, when in a hotel room, use a rolled up
blanket or pillows to provide back support, or to provide
arm support. To position the computer at a good height,
remember to operate the computer on a hard flat stable
surface. Using your computer on a carpet, blanket or
other soft materials can block the air vents including
those located at the base of the computer and possibly
cause overheating of your computer.

Transporting the notebook

Although your notebook is light, carrying it for a long time
may lead to shoulder and arm fatigue. If you carry your
notebook with other items, consider using an ergonomically-
designed computer case.
 Getting Started
Selecting a place to work 35
Seeking additional help
Follow the advice from your employer’s company health and
safety staff. Contact them if you need assistance making
adjustment to your workstation or adjusting the lighting.
Again, if you experience persistent or recurrent pain, ache,
numbness, burning, or stiffness you should promptly see a
qualified health care provider. These sensations may be
caused by serious medical conditions that can be treated.
For more specific recommendations on the safety and
comfort of your computer environment, customers in the
United States may visit the United States Department of
Labor, Occupational Safety & Health Administration Web site
at: http://www.osha.gov/SLTC/etools/computerworkstations/.

Check list
❏ Is your chair comfortable - does it support your back and
arms well?
❏ Are your feet flat on the ground?
❏ Is there adequate space under your desk for your legs?
❏ Are the keyboard and mouse at elbow level?
❏ Are your shoulders relaxed when using the keyboard?
❏ Are your shoulders relaxed when using a mouse or other
optional pointing device?
❏ Are your hands and wrists aligned in a comfortable,
straight posture?
❏ Are your arms supported in the forearm area (not at the
wrist)?
❏ Do you hold the mouse or trackball with a loose, relaxed
hand?
❏ Do you use a light touch when typing or using the
mouse?
❏ Do you clean your mouse or trackball regularly?
❏ Is the top of your monitor close to eye level?
❏ Is the monitor about an arm length away?
❏ Have you eliminated the glare on the monitor?
❏ Is the monitor tilted so that it is easy to read?
❏ Do you change postures regularly?
❏ Do you take breaks, at least once an hour?
36 Getting Started
Selecting a place to work

Precautions
Your computer is designed to provide optimum safety and
ease of use, and to withstand the rigors of travel. You should
observe certain precautions to further reduce the risk of
personal injury or damage to the computer.
❖ Avoid prolonged physical contact with the underside or
surface of the computer.

Never allow any liquids to spill into any part of your

computer, and never expose the computer to rain, water,
seawater or moisture. Exposure to liquid or moisture can
cause electric shock or fire, resulting in damage or
serious injury. If any of these eventualities should
accidentally occur, immediately:
1. Turn off the computer.
2. Disconnect the AC adaptor from the power plug
socket and computer.
3. Remove the battery pack, if applicable.
Failure to follow these instructions could result in serious
injury or permanent damage to the computer.
Do not turn on the power again until you have taken the
computer to an authorized service center.

❖ Avoid prolonged physical contact with the underside

or surface of the computer.
❖ Computer base and palm rest can become hot! Avoid
prolonged contact to prevent heat injury to skin.

Today’s performance computers generate heat under normal

operating conditions, as a function of system activity. Avoid
extended contact between the computer base or palm rest
and your skin. Under certain operating conditions such
prolonged contact between the computer base or palm rest
and your skin may result in skin irritation and/or heat injury.
 Getting Started
Selecting a place to work 37
Consider using a hard computer insulating pad or similarly
suitable hard insulating material when using a computer on
your lap.

Never place a heavy object on the computer and be

careful not to drop a heavy object onto the computer. It
could damage the computer or cause system failure.

❖ Never turn off the computer if a drive light indicates a

drive is active.
Turning off the computer while it is reading from or
writing to a disk/disc or flash media may damage the
disk/disc or flash media, the drive, or both.
❖ Keep the computer and disks away from objects that
generate strong magnetic fields.
Information on some disks is stored magnetically.
Placing a magnet too close to a disk can erase important
files.

Handle discs carefully. Avoid touching the surface of the

disc. Grasp it by its center hole and edge. If you handle
the disc incorrectly, you could damage the disc and
possibly lose data.

❖ Scan all new files for viruses.

This precaution is especially important for files you
receive via email or download from the Internet.
Occasionally, even new programs you buy from a
supplier may contain a computer virus. You need a
special program to check for viruses.
38 Getting Started
Setting up your computer

Important information on your computer’s

cooling fan
Your computer may have a CPU cooling fan that cools the
CPU by drawing outside air into the computer.

Always make sure your computer and AC adaptor have

adequate ventilation and are protected from
overheating when the power is turned on or when an
AC adaptor is connected to a power outlet (even if your
computer is in Sleep mode). In this condition, observe
the following:
❖ Never cover your computer or AC adaptor with
any object.
❖ Never place your computer or AC adaptor near a
heat source, such as an electric blanket or heater.
❖ Never cover or block the air vents including those
located at the underside of the computer.
❖ Always operate your computer on a hard flat
surface. Using your computer on a carpet or other
soft material can block the vents located at the
underside of the computer.
Overheating your computer or AC adaptor could cause
system failure, computer or AC adaptor damage or a fire,
possibly resulting in serious injury.

NOTE The cooling fan location will vary depending on the

computer.

Setting up your computer

TECHNICAL NOTE: You must complete all setup steps

up to and including “Initial setup” on page 41 before
adding external or internal components to your
computer. These components include, but are not limited
to, a mouse, keyboard, and printer.

Your computer contains a rechargeable main battery that

needs to be charged before you can use it.
 Getting Started
Adding memory 39
To use external power or to charge the battery you must
attach the AC adaptor. See “Connecting to a power source”
on page 39.

NOTE Please handle your computer carefully to avoid

scratching or damaging the surface.

Adding memory
Toshiba will not be responsible for any product damage, data
loss, service or part replacement made necessary by
improper installation of a memory module.

Connecting to a power source

Your computer requires power to operate. Use the power
cord/cable and AC adaptor to connect the computer to a live
electrical outlet, or to charge the computer’s battery.

Never pull on a power cord/cable to remove a plug from

a socket. Always grasp the plug directly. Failure to follow
this instruction may damage the cord/cable, and/or result
in a fire or electric shock, possibly resulting in serious
injury.

Always confirm that the power plug (and extension cable

plug if used) has been fully inserted into the socket, to
ensure a secure electrical connection. Failure to do so
may result in a fire or electric shock, possibly resulting in
serious injury.
Be careful if you use a multiple connector. An overload on
one socket could cause a fire or electric shock, possibly
resulting in serious injury.

Always use the TOSHIBA AC adaptor that was provided

with your computer, or use AC adaptors specified by
TOSHIBA to avoid any risk of fire or other damage to the
computer. Use of an incompatible AC adaptor could
cause fire or damage to the computer possibly resulting
in serious injury. TOSHIBA assumes no liability for any
damage caused by use of an incompatible adaptor.
40 Getting Started
Connecting to a power source

To connect AC power to the computer:

1 Connect the power cord/cable to the AC adaptor.

California Prop 65 Warning

This product contains chemicals, including lead, known to
the State of California to cause cancer and birth defects or
other reproductive harm. Wash hands after handling.

_ + 2 Plug the AC adaptor cord into the DC-IN on the side of

the computer.

NOTE To locate your DC-IN port, please refer to your Quick

Start document.

3 Connect the power cord/cable to a live electrical outlet.

The AC power light on the indicator panel glows white.

Never attempt to connect or disconnect a power plug

with wet hands. Failure to follow this instruction could
result in an electric shock, possibly resulting in serious
injury.

The computer’s main battery light gives you an

indication of the main battery’s current charge:
❖ Glows amber while the main battery is being charged
(AC adaptor connected)
❖ Glows white when the main battery is fully charged
❖ Is unlit when the main battery has discharged, the
battery is not charging, or the AC adaptor is not
plugged into the computer or AC outlet
❖ Flashes amber when the main battery charge is low
and it is time to recharge the main battery or plug in
the AC adaptor

NOTE If the AC power light flashes amber during charging,

either the main battery is malfunctioning, or it is not
receiving correct input from the AC power supply.
 Getting Started
Charging the main battery 41
Charging the main battery
Before using the battery to power the computer, you must
charge the battery.
To charge the battery, leave the computer plugged into an
AC power source with the computer turned off until the
battery light glows white. After that, the battery will be
completely charged and ready to power the computer.

NOTE Battery life and charge time may vary depending on the
applications power management settings, and features
used.

Using the computer for the first time

The computer is now ready for you to turn it on and begin
using it, see “Exploring Your Computer’s Features” on
page 90.

NOTE When opening or closing the display panel, place one

hand on the palm rest to hold the computer in place and
use the other hand to slowly open or close the display
panel.

To avoid damaging the display panel, do not force it

beyond the point where it moves easily and never lift the
computer by the display panel.
Do not press or push on the display panel and be careful
to remove any pens or other objects from the keyboard
area before closing the display panel.

Initial setup
After turning on your computer for the first time, follow the
on-screen instructions on each screen in order to properly
install the operating system and begin using your computer.

When you turn on the computer for the first time, do not
turn off the power again until the operating system has
loaded completely.
42 Getting Started
Using the computer for the first time

Using the Start menu

Click or touch the Start ( ) button in the lower-left corner
of the Desktop or press the Windows ( ) key to open the
Start menu. Here you can perform various commands,
including basic tasks like turning off the power and
advanced PC settings.

NOTE You may also press the Windows ( ) key to open the
Start menu.

Current User

Most used
apps
App tiles

File Explorer
Settings
Power
All apps

Start menu
button Search field
(Sample Image) Start menu
You can use the Start menu button to:
❖ Change the Current User
❖ Select an app
❖ Find a file on the local drive
❖ Change the system Settings
❖ Shut down the computer
❖ View All apps
For more information, see “Starting an app” on page 66 and
“Start button” on page 92.
 Getting Started
Registering your computer with Toshiba 43
Registering your computer with Toshiba
Product registration is strongly recommended, and allows
Toshiba to send you periodic updates, announcements, and
special offers applicable to your Product.
Product registration can be completed by visiting the
Toshiba Web site at register.toshiba.com. Type in the
requested information and complete the registration
process.
Failure to complete Product Registration will not diminish
your rights under the Toshiba Standard Limited Warranty.

NOTE To register online, an Internet connection is required.

To Shut down your computer

1 Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows® ( ) key.
The Start menu opens.

Pressing the power button before shutting down the

Windows operating system could cause you to lose your
work. Make sure the system indicator panel’s storage
drive light and the drive in-use light are off. If you turn off
the power while a disk/disc is being accessed, you may
lose data or damage the disk/disc and/or drive.

2 Click or touch the Power ( ) icon in the Start menu.

(Sample Image) Shut down

3 Highlight, and then click or touch the Shut down option
in the pop-up window.
The computer closes all open applications, shuts down
the operating system, and then turns off.
44 Getting Started
To Restart your computer

To Restart your computer

1 Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key.
The Start menu opens.
2 Click or touch the Power ( ) icon in the Start menu.

(Sample Image) Restart

3 Highlight, and then click or touch the Restart option.
The computer closes all open applications, and restarts
the operating system.

To place your computer in Sleep mode

1 Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key.
The Start menu opens.

If you power down using the Sleep command and the

battery discharges fully, your unsaved information will be
lost. Be sure to save your work first.

2 Click or touch the Power ( ) icon in the Start menu.

(Sample Image) Sleep

3 Highlight, and then click or touch the Sleep option.
Sleep mode saves the current state of the computer to
memory so that, when you restart the computer, you can
continue working from where you left off.
 Getting Started
Adding optional external devices 45
Adding optional external devices

NOTE Before adding external devices, Toshiba recommends

setting up your software. See “Initial setup” on page 41.

After starting your computer for the first time you may want
to:
❖ Connect external devices (see “Connecting an external
device” on page 55)
❖ Connect an external monitor (see “Using external
display devices” on page 56)

Recovering the Internal Storage Drive

Your computer includes recovery utilities to allow you to
recover your internal storage drive if necessary.
The following internal storage drive recovery options are
available:
Recovery option Description
Creating a recovery This option allows you to create the recovery
drive (USB flash) drive you will use to Reset or troubleshoot
problems on your computer.
See “Creating a recovery drive” on page 46.
Booting from a This option allows you to Reset your system from
recovery drive to the recovery drive (USB flash) you created.
Reset or See “Restoring from a recovery drive” on
troubleshoot
page 48.
problems
Reset your PC This option allows you to remove all data or
choose to keep your files, and then reinstall
Windows.
See “Reset your PC” on page 49.
46 Getting Started
Recovering the Internal Storage Drive

A recovery image of your computer is stored on the internal

storage drive, and the image can be restored by running the
recovery utilities directly from your internal storage drive as
described in the sections below. However, it is strongly
recommended that you create a recovery drive (USB flash). If
the recovery files on your internal storage drive become
corrupted or are deleted, you can restore your system from
the recovery drive. Also, if your original internal storage drive
fails, you can restore your system to a new internal storage
drive from your recovery drive. It is strongly recommended
that you create a recovery drive before using your system for
the first time. See “Creating a recovery drive” on page 46
and “Restoring from a recovery drive” on page 48.

Creating a recovery drive

NOTE During the recovery process your computer must be

connected to an external power source via the AC
adaptor.

It is strongly recommended that you create a recovery drive

(USB flash). If the recovery files on your internal storage drive
become corrupted or are deleted, you can restore your
system from your recovery drive. Also, if your original internal
storage drive fails, you can restore your system to a new
internal storage drive from your recovery drive.

NOTE When you create a recovery drive (USB flash), only the
operating system files and drivers originally shipped with
the computer are backed up to the USB flash drive and
can be restored from this drive. Any files that you created
are not backed up on the recovery drive. You will need to
separately back up the files you created; for more
information, see “Backing up your work” on page 67.

To create a recovery drive:

1 Connect a USB flash drive to your computer.
2 In the Search field, type Recovery drive.
 Getting Started
Recovering the Internal Storage Drive 47
3 Click or touch Create a recovery drive.
A message may appear asking you to allow this app to
make changes to your PC. Click the Yes button.

(Sample Image) Create a recovery drive window

4 In the Create a recovery drive window click or touch
Next.

All information stored on your USB flash drive will be

erased during the process of creating the recovery drive.
Be sure to save the information stored on your USB flash
drive to another storage device before executing this
procedure.

5 Follow the on-screen prompts to complete the copy

process.
For information on using the recovery drive you have created
with the preceding steps, see “Restoring from a recovery
drive” on page 48.
48 Getting Started
Recovering the Internal Storage Drive

Restoring from a recovery drive

The recovery process deletes information stored on the

internal storage drive. Be sure to save your work to
external media before executing the recovery (see
“Backing up your work” on page 67).

NOTE During the recovery process your computer must be

connected to an external power source via the AC
adaptor.

If you have created a recovery drive for your system, you can
restore your system from this drive, if necessary. For
example, if your original internal storage drive fails, you can
restore your system to a new internal storage drive from your
recovery drive. For instructions on creating a recovery drive,
see “Creating a recovery drive” on page 46.

NOTE When you restore your system, only the operating

system files and drivers originally shipped with the
computer are restored. Any files that you created are not
restored during this process. Be sure to separately save
the files you have created to external media using
Windows or another backup program. For more
information, see “Backing up your work” on page 67.

To recover your internal storage drive from a recovery drive:

1 Make sure your computer is turned off.
2 Connect the recovery USB drive you created to your
computer.
3 Turn on your computer while pressing the ( ) key on
your keyboard.
The Boot menu displays.
4 Select the USB Flash option and press the ENTER key.
5 Follow the on-screen instructions to complete the
recovery process.
 Getting Started
Recovering the Internal Storage Drive 49
Reset your PC
The Reset process allows you to choose to keep your files or
remove them, and then reinstall Windows.

NOTE During the Reset process your computer must be

connected to an external power source via the AC
adaptor.

1 Click or touch the Start ( ) button in the lower-left

corner of the Desktop or press the Windows ( ) key.
The Start menu opens.
2 Click or touch Settings ( ) in the Start menu.
3 Select Update & security ( ) in the Settings window.
4 Select Recovery in the left pane of the Update &
security window.
The Update & security window appears.

(Sample Image) Update & security window

5 Click or touch the Get started button.
50 Getting Started
Recovering the Internal Storage Drive

(Sample Image) Choose an option window

6 In the Choose an option window select one of the
following options:
❖ Keep my files—Removes apps and settings, but
keeps your personal files
❖ Remove everything—Removes all of your personal
files, apps, and settings

Installing drivers and applications

The TOSHIBA Application Installer allows you to reinstall the
drivers and applications that were originally bundled with
your computer.

NOTE You must have an Internet connection to reinstall

applications.

To reinstall drivers and applications:

1 In the Search field, type Toshiba Application
Installer.
2 Click or touch Toshiba Application Installer.
A message may appear asking you to allow this app to
make changes to your PC. Click the Yes button.
 Getting Started
Using the touchpad 51
The Toshiba Application Installer window appears.

(Sample Image) Toshiba Application Installer window

3 Click or touch the item you want to install.
4 Click or touch Install.
5 Follow the on-screen prompts to complete the
installation process, see “TOSHIBA Application Installer”
on page 117.

Using the touchpad

NOTE Some of the touchpad operations described in this

section are only supported in certain applications, and
only on certain models.

You can use the touchpad (the small, touch-sensitive area in

front of the keyboard) and the adjacent control buttons to:
❖ Move the pointer on the screen
❖ Select an item on the screen
❖ Open or activate an item on the screen
❖ Scroll through a document or information
52 Getting Started
Using the touchpad

❖ Zoom in for a close-up view

❖ Zoom out to see more information at once

Touchpad

Primary control button Secondary control button

(Sample Illustration) The touchpad and associated control
buttons
Refer to the table below for specific instructions on
performing each operation.

NOTE The pointer is the icon (usually an arrow) that moves on

the screen when you slide your finger across the
touchpad or move a mouse connected to your computer.

To: Do the following: Example:

Move the on- Slide your finger across the
screen pointer touchpad in the direction you
want to move the pointer.
To move the pointer a longer
distance, slide your finger (Sample Illustration)
several times across the Pointer moves to the right
touchpad in the preferred
direction.
Select an item 1 Move the pointer to the item
you want to select.
2 Do one of the following:
❖ Tap the touchpad once
OR
(Sample Illustration)
❖ Press and release the Tap once to select
primary (left-hand) control
button
 Getting Started
Using the touchpad 53
To: Do the following: Example:
Open or 1 Move the pointer to the item
activate an item you want to open/activate.
2 Do one of the following:
❖ Tap the touchpad twice in
rapid succession
OR (Sample Illustration)
Tap twice to open
❖ Press and release the
primary control button
twice in rapid succession
Right-click an 1 Move the pointer to the item
item you want to right-click.
2 Press and release the
secondary control button.
This feature varies by program.
Check your program (Sample Illustration)
documentation for specific Click the secondary
instructions on right-clicking. (right-hand) control
button

Scroll vertically Slide your finger along the right

edge of the touchpad in the
direction you want to scroll.
Repeat to scroll a longer
distance.
(Sample Illustration)
Vertical scrolling active
area

Scroll Slide your finger along the

horizontally bottom edge of the touchpad in
the direction you want to scroll.
Repeat to scroll a longer
distance.

(Sample Illustration)
Horizontal scrolling active
area
54 Getting Started
Using the touchpad

To: Do the following: Example:

Zoom in/out To zoom in:
❖ Place two fingers close
together on the touchpad
and then slide them apart.

(Sample Illustration)
Zooming in

To zoom out:
❖ Place two fingers slightly
apart on the touchpad
and then slide them
together.
(Sample Illustration)
Zooming out

Adjusting touchpad settings

While you are typing, the on-screen pointer may seem to
move or jump around “by itself” to random locations on the
screen. The on-screen pointer may also seem to
automatically select text, click buttons, and activate other
user interface elements. For help with these problems, try
one or more of the following:
❖ Try adjusting your typing technique to avoid accidental
contact with the touchpad. You may be inadvertently
brushing the touchpad with the heel of your hand as you
type. Also, accidental light touches or taps on the
touchpad may select an item or text on the screen, and
potentially the item or text may be replaced by the next
character you type.
❖ Temporarily disable the touchpad, so that it does not
respond to touch or button presses while you type. See
“Disabling or enabling the touchpad” on page 55.
❖ Adjust the sensitivity of the touchpad, so that it is less
responsive to accidental light taps and lighter finger
pressure.
 Getting Started
Using the touchpad 55
NOTE Touchpad setting options vary by computer model. The
touchpad settings are accessible through the Mouse
Properties option of the Windows Control Panel. For
more information, please visit support.toshiba.com.

Disabling or enabling the touchpad

The touchpad is enabled by default. To enable/disable the
touchpad, press the ( ) key. For more information, see
“Disabling or enabling the touchpad” on page 166.

Connecting an external device

NOTE Depending on your system, some models may include

USB 3.0 port(s). To distinguish these ports, please look
for the blue inset within the USB 3.0 port (if available).

You can easily attach an external device your computer.

To do this:
1 Read the directions that came with the device to see if
you first need to install new software.
2 Connect the device’s video or USB cable to the port on
the computer and to the device.
3 Connect the device’s power cable to a live electrical
outlet (if applicable).
4 Turn on the external device (if applicable).
Your computer may automatically detect the external
device.
56 Getting Started
Using external display devices

Using external display devices

Your computer comes with a built-in display, but you can
also connect an HDMI™-compatible television or external
display device via the HDMI Out port*.

NOTE To locate your HDMI Out port, please refer to your Quick
Start document.

HDMI Out port*

*Available on certain models
(Sample Illustration) Video port on right side of computer

Selecting video cables

To connect a device to the HDMI Out port, you must
purchase an HDMI cable.

Connecting an HDMI-compatible television or

display device
To connect an HDMI-compatible television or display device
to the computer:
❖ Connect one end of an HDMI cable (not included with
your computer) to the HDMI Out port on the side of your
computer, and then connect the other end of the cable
to your television or display device. Refer to the manual
that came with the television or display device for more
information.
Your computer should automatically detect the external
display device.
 Getting Started
Using external display devices 57
Directing the display output when you turn on the
computer
Once you have connected an external display device, you
can choose to use the internal display only, the external
device only, or both simultaneously.

NOTE Some modes are only available with the appropriate

device attached and turned on.

1 Press the ( ) key.

The Display options window opens displaying the
available options.
The ( ) key allows you to cycle through the display
options and highlights the available options in the
following order (only the first option is available when
you do not have an external monitor attached):
❖ PC screen only
❖ Duplicate
❖ Extend
❖ Second screen only

(Sample Image) Display options window

2 Select your desired option to save.
58 Getting Started
Customizing your computer’s settings

NOTE The Windows ( ) + P keys to navigate through the

options without activating a selection. Press ENTER to
activate a selection.

Adjusting the quality of the external display

To obtain the best picture quality from your television (or
other video display device), you may need to adjust the
video settings. See the video device documentation for
additional configuration steps.

Customizing your computer’s settings

You can go into your computer settings to make adjustments
to your computer to suit your needs.
1 Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key.
The Start menu opens.
2 Click or touch Settings ( ) in the Start menu, and then
choose a category you wish to change.
Refer to your operating system documentation or Help and
Support for details.
You may also wish to customize your power usage settings.
For more information, see “Power Plans” on page 82. There
are additional custom settings you can choose. See
“Utilities” on page 103.

Caring for your computer

This section gives tips on cleaning and moving your
computer. For information about taking care of your
computer’s battery, see “Taking care of your battery” on
page 87.

NOTE Please handle your computer carefully to avoid

scratching or damaging the surface.
 Getting Started
Caring for your computer 59
Cleaning the computer

Keep liquids, including cleaning fluid, out of the

computer’s keyboard, speaker, and other openings.
Never spray cleaner directly onto the computer and/or
display. Never use harsh or caustic chemical products to
clean the computer.

To keep your computer clean, gently wipe the display panel

and exterior case with a lightly dampened cloth.

Moving the computer

Before moving your computer, even across the room, make
sure all drive activity has ended (the internal storage drive
and optical disc drive indicator lights stop glowing) and all
external peripheral cables are disconnected.

Do not pick up the computer by its display panel or by

the back. Doing so could damage the system.

Using a computer lock

You may want to secure your computer to a heavy object
such as your desk. The easiest way to do this is to purchase
an optional computer lock cable. For more information on
purchasing a cable lock, visit accessories.toshiba.com.

(Sample Illustration) Computer lock cable

To secure the computer:
1 Wrap the cable through or around some part of a heavy
object.
Make sure there is no way for a potential thief to slip the
cable off the object.
2 Pass the locking end through the loop.
60 Getting Started
Caring for your computer

3 Insert the cable’s locking end into the security lock slot
on your computer, then engage the locking device.
The computer is now securely locked.

(Sample Illustration) Attaching security lock cable

Chapter 2

Learning the Basics

This chapter gives some computing tips and provides
important information about basic features.

Computing tips
❖ Save your work frequently.
Your work stays in the computer’s temporary memory
until you save it to the internal storage drive. If the
network you are using goes down and you must restart
your computer to reconnect, or your battery runs out of
charge while you are working, you will lose all work since
you last saved.
See “Saving your work” on page 67 for further
information.

HINT: Some programs have an automatic save feature

that can be activated. This feature saves your file to the
internal storage drive at preset intervals. See your
software documentation for details.

61
62 Learning the Basics
Using the keyboard

❖ Back up your files to external media on a regular basis.

Label the backup copies clearly and store them in a safe
place.
It is easy to put off backing up because it takes time.
However, if your internal storage drive suddenly fails, you
will lose all the data on it unless you have a separate
backup copy. For more information, see “Data and
system configuration backup in the Windows operating
system” on page 155.
❖ Use Error-checking and Disk Defragmenter regularly to
check and optimize disk space and improve
performance.
❖ Scan all new files for viruses.
This precaution is especially important for files you
receive via external media, email, or download from the
Internet.
❖ Take frequent breaks to avoid repetitive-motion injuries
and eyestrain.
❖ Do not turn off the computer if a drive indicator light
indicates a drive is active.
Turning off the computer while it is reading from or
writing to a disk may damage the disk, the drive, or both.

NOTE The Windows operating system records information,

such as your desktop setup, during its shutdown
procedure. If you do not let the Windows operating
system shut down normally, details such as new icon
positions may be lost.

Using the keyboard

NOTE Your computer may be equipped with a 10-key

keyboard, depending on your model.

Your computer’s keyboard contains character keys, control

keys, function keys, and special Windows keys.
 Learning the Basics
Using the keyboard 63

(Sample Illustration) Keyboard

(Sample Illustration) 10-key keyboard

(Available on certain models)

Print screen

NOTE To capture a print screen of the entire screen, press

the FN + Windows ( ) + PRTSC keys. (This only
applies to models with a 10-key keypad.)

(Sample Illustration) PRTSC key on the 10-key keyboard

Function keys
The function keys (not to be confused with the FN key) are
the 12 keys at the top of the keyboard.

(Sample Illustration) Function keys

64 Learning the Basics
Backlit keyboard

These are called function keys because they execute

programmed functions when pressed. When used in
combination with the FN key, function keys marked with
icons execute the traditional F1-F12 functions on the
computer. For example, the ( ) key turns the touchpad
ON/OFF. If you press the FN + ( ) keys, the traditional F5
function (refreshes the Internet page), is performed. For more
information, see “TOSHIBA Function Keys” on page 163.

Special Windows keys

Windows key

Application key

(Sample Illustration) Special Windows keys

Your computer’s keyboard has two keys that have special
functions in Windows:
❖ Windows key—Launches the Start menu. For more
information refer to Help & Support, or see “Finding your
way around the desktop” on page 91
❖ Application key—Has a similar function as the
secondary mouse button
Backlit keyboard
(Available on certain models.)
Your keyboard may have a backlight illumination feature. If
the keyboard backlight setting is set to Auto, the backlight
turns on when you type on the keyboard and turns off after a
certain interval when you stop typing. You can modify the
time-out interval or change the keyboard backlight setting to
always on or always off.

Touch screen
(Available on certain models.)
Your computer may come with a touch screen, enabling
direct interaction with displayed apps and programs through
simple or multi-touch gestures.
 Learning the Basics
Touch screen 65
Touch screen navigation
Use your finger to manipulate the on-screen icons, buttons,
menu items, and other items on the touch screen. You can
also change the screen’s orientation.

The screen is made of glass so avoid contact with sharp,

rough, or abrasive objects or substances as the screen
may break or scratch if not handled properly. If you see a
crack in the glass, discontinue use of the device to avoid
injury.

Touch—Touch to activate items displayed on the screen,

such as app and setting icons or on-screen buttons. Touch
to type using the keyboard.
Touch & hold—Touch and hold an item on the screen by
touching and holding the item in place until an action occurs.

Drag—Touch and hold an item for a moment and then,

without lifting your finger, move the item until you reach the
target position. For example, drag items on any app screen
to reposition them.
Swipe or slide—To swipe or slide, quickly move your finger
across the surface of the screen without pausing. For
example, swipe your finger to the left from the right edge of
the screen to display the current Notifications.
Double-tap—Tap quickly twice to zoom in. For example,
double-tap a section of a Web page to zoom in on that
section. Double-tap again to zoom out.
Zoom out—Place and pinch two fingers together to zoom
out. (Applicable to apps that support this function.)

Zoom in—Place and spread two fingers apart to zoom in.

(Applicable to apps that support this function.)

Rotate—Place two or more fingers on an item and rotate

your hand. The item rotates in the direction you turn your
hand. (Not functional in all apps.)
Swipe from right edge—Swipe in from the right edge to
display the current Notifications.
66 Learning the Basics
Mouse properties

Swipe from left edge—Swipe in from the left edge to

display an open app.
Snaps open apps (swipe in from the left edge and slide the
divider to adjust the app size).
Displays recently opened apps (swipe in from left edge,
holding your finger down, and then push the app back
toward the left edge).

Mouse properties
Mouse properties allow you to change your pointing device
or mouse settings.
To access Mouse properties:
1 Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key.
The Start menu opens.
2 Click or touch Settings ( ) in the Start menu.
3 Click or touch Devices ( ).
The Devices window appears.
4 Click or touch Mouse & touchpad in the left pane of
the window.
The Mouse screen appears.
5 Make the desired changes to the Mouse settings.
6 Click or touch Close ( ) to save the changes and close
the window.

Starting an app
To start an app, click or touch the Start ( ) button in the
lower-left corner of the Desktop or press the Windows ( )
key.
The Most used list on the left side of the Start screen
displays the apps most often used on your computer.
Click or touch the All apps ( ) icon to display a list of all
apps installed on your computer. This list appears in
alphabetical order. Click or touch the Back ( ) icon to
return to the Most used list.
 Learning the Basics
Saving your work 67
You may also enter your search in the Search field.

Start menu Search field

button
(Sample Image) Searching for apps
For more information, see “Using the Start menu” on
page 42 and “Start button” on page 92.

Saving your work

Before you turn off the computer using the Shut down
command, save your work on the internal storage drive,
external media, flash media, or optical disc. This is one of
the most important rules of computing.
Many applications offer a feature that saves documents at
regular intervals. Check your program’s documentation to
see if it has an automatic save feature.

Backing up your work

Back up all the files you create in case something happens
to your computer. You can back up your files to different
types of media such as USB Flash, optical media, external
storage media, or to a network, if available.
To back up several files at one time, use the Microsoft
Windows file recovery program preinstalled on the
computer’s internal storage drive. Also see “Backing up your
data or your entire computer with the Windows operating
system” on page 157.
68 Learning the Basics
Using the optical disc drive

HINT: Backing up all the files on your internal storage

drive may take a considerable amount of time and
multiple CDs/DVDs. You may prefer to use a high-
capacity file recovery system, such as an external hard
drive.

Using the optical disc drive

(Available on certain models.)
Optical storage is a popular medium for software, music,
and video. Digital versatile discs (DVDs) provide a significant
increase in data storage and support features that were not
available on previous video platforms. These features
include wide-screen movies, multiple language tracks, digital
surround sound, multiple camera angles, and interactive
menus.

TECHNICAL NOTE: Your optical disc drive is set to play

region 1 (North America) DVD-ROMs. A DVD disc of a
region other than the above mentioned cannot be played
unless you manually change it in the Properties setting of
the optical disc drive. The drive will allow you to change
regions four times. On the fourth change, the region will
be “locked in.” That is, the drive will only play DVDs from
that last region. Note that changing from region 1 to
region 2 and back to region 1 is counted as two changes.

NOTE For optimum DVD performance, it is recommended that

you play DVDs while running the computer on AC power.

NOTE When viewing DVD movies use the DVD Player software
that came with your computer.
 Learning the Basics
Using the optical disc drive 69
Optical disc drive components
The optical disc drive is located on the side of the computer.
Your optical disc drive may look like this:

Drive in-use indicator light

Eject button
Manual eject hole
(Sample Illustration) Optical disc drive
Drive in-use indicator light—Indicates when the drive is in
use.
Eject button—Press to release the disc tray.

Do not press the eject button or turn off the computer

while the drive in-use indicator light is glowing. Doing so
could damage the disc or the drive.
When the disc tray is open, be careful not to touch the
lens or the area around it. Doing so could cause the drive
to malfunction.

Manual eject hole—Use if you need to release the disc

tray when the power is off. Use a straightened paper clip or
other narrow object to press the manual eject button located
inside the hole.

Never use a pencil to press the manual eject button.

Pencil lead can break off inside the computer and
damage it.
70 Learning the Basics
Using the optical disc drive

Media control buttons

The media control buttons located above the keyboard allow
you to mute the sound and play audio CDs or DVD movies
when the computer is on.
Volume decrease button
Play/pause button
Next track Volume increase
Previous track button button
button Mute button

(Sample Illustration) Media control buttons

The Previous track button allows you to restart playing the
current track or go to the previous track.
The Play/pause button allows you to start playing or pause
the media currently playing
The Next track button allows you to go to the next track.
The Volume decrease button allows you to decrease the
volume.
The Volume increase button allows you to increase the
volume.
The Mute button allows you to enable/disable volume mute.

Inserting an optical disc

To insert an optical disc into the drive:
1 Make sure the computer is turned on.
2 Make sure the drive’s in-use indicator light is off.
3 Press the drive’s eject button.
4 Hold the disc by its edges and check that it is free of
dust.
If the disc is dusty, clean it.
5 Place the disc carefully in the disc tray, label side up,
and gently press the disc onto the center spindle until it
clicks into place.
 Learning the Basics
Using the optical disc drive 71
Handle DVDs and CDs carefully, making contact only
with the center hole and edge. Do not touch the surface
of the disc. Do not stack discs. If you incorrectly handle
the discs, you could lose data.

6 Push the disc tray in by pressing gently on the center of

the tray until it clicks into place.

If you insert the disc incorrectly, it may jam the drive. If

this happens, contact Toshiba support for assistance.

Playing optical media

If you insert an optical disc into the optical disc drive and the
Auto-Run feature does not automatically start your disc, try
launching the optical disc manually. To do this, follow these
steps:
1 Press the Windows ( ) + E keys.
2 Double-click or touch the optical disc drive icon.
The drive will run the optical disc.
If your disc does not run using this method, try using an
application that is associated with the media on the disc. For
example, if it is a music CD, open Windows Media® Player
and use it to select and then play the CD. For other types of
media, use the associated software to open the files on the
disc.

Recording optical media

Depending on the configuration, your computer may come
with an optical disc drive that allows you to:
❖ Play pre-recorded and recorded optical media.
❖ Read/write data and multi-media files to recordable
optical media.
For more information regarding supported optical media
formats please refer to your computer’s detailed
specifications at support.toshiba.com.
72 Learning the Basics
Using the optical disc drive

NOTE Due to manufacturing and quality variations in third party

optical media (e.g., CD or DVD) or optical media
players/recorders, in certain cases, your Toshiba optical
disc drive may not record on certain optical media that
bear the applicable logo, or play back optical media
recorded by other computers or optical media recorders.
Additionally, certain optical media recorded on your
optical disc drive may not play back or operate properly
on other computers or optical media players. These
problems are not due to any defect in your Toshiba
computer or optical disc drive. Please refer to your
computer's product specification for listing of specific
format compatibilities.
Copy protection technology may also prevent or limit
recording or viewing of certain optical media.

For details on how to use the software, please refer to the

respective Online Help menus.

Removing a disc with the computer on

To remove an optical disc with the computer turned on:
1 Press the eject button on the drive.

Do not press the eject button while the drive in-use

indicator light is glowing. Doing so could damage the
disc or the drive.
Also, if the disc is still spinning when you open the disc
tray, wait for it to stop spinning before you remove it.

2 Pull the tray out until it is fully open, remove the disc, and
place it in its protective cover.
3 Gently press the tray in to close it.

Removing a disc with the computer off

To remove a disc with the computer turned off:
1 Insert a slender object, such as a straightened paper
clip, into the manual eject hole.
The disc tray slides partially out of the drive.
 Learning the Basics
Toshiba’s online resources 73
Never use a pencil to press the manual eject button.
Pencil lead can break off inside the computer and
damage it.

2 Pull the tray out until it is fully open, remove the disc, and
place it in its protective cover.
3 Gently press the tray in to close it.

Toshiba’s online resources

Toshiba maintains a number of online sites to which you can
connect. These sites provide information about Toshiba
products, give help with technical questions and keep you
up to date with future upgrades. For more information, see
“Contacting Toshiba” on page 160.
Chapter 3

Mobile Computing
This chapter covers all aspects of using your computer while
traveling.

Toshiba’s energy-saver design

Your computer enters a low-power suspension mode when it
is not being used, thereby conserving energy and saving
money in the process. It has a number of other features that
enhance its energy efficiency.
Many of these energy-saving features have been preset by
Toshiba. We recommend you leave these features active,
allowing your computer to operate at its maximum energy
efficiency, so that you can use it for longer periods while
traveling.

Running the computer on battery power

The computer contains a Lithium-Ion (Li-Ion) battery that
provides power when you are away from an AC outlet. You
can recharge it many times.

74
 Mobile Computing
Running the computer on battery power 75
Battery Notice
Battery life rating is for comparison purposes only, and does
not indicate the battery life that will be obtained by any
individual user. Actual battery life may vary considerably
from specifications depending on product model,
configuration, applications, power management settings and
features utilized, as well as the natural performance
variations produced by the design of individual components.
The battery life rating is only achieved on the select models
and configurations tested by Toshiba under the specific test
settings at the time of publication and is not an estimate of a
system’s battery life under any conditions other than the
specific test settings.
Recharge time varies depending on usage. Battery may not
charge while the computer is consuming full power. After a
period of time, the battery will lose its ability to perform at
maximum capacity and will need to be replaced. This is
normal for all batteries.
To ensure that the battery maintains its maximum capacity,
operate the computer on battery power at least once a
month. The Lithium-Ion battery has no memory effect so it is
not necessary to let the battery fully discharge each time.
However, for better accuracy of the battery meter, it is helpful
to fully discharge the battery periodically. Please see
“Maintaining your battery” on page 87 for procedures. If the
computer is continuously operated on AC power, either
through an AC adaptor or a port replicator (if applicable to
your system), for an extended period (more than a month),
the battery may fail to retain a charge. This may shorten the
life of the battery, and may cause the battery meter to be
inaccurate.

NOTE For best performance when playing streaming media

(especially streaming video), either power the computer
from its AC adaptor, or set up a power plan that keeps
the computer running at full performance even when
powered from its battery. For more information about
Windows power plans, see “Power Plans” on page 82.

The computer may also have an internal real-time-clock

(RTC) battery.
76 Mobile Computing
Charging batteries

The RTC battery powers the RTC memory that stores your
system configuration settings and the current time and date
information. It maintains this information for up to a month
while the computer is turned off.

TECHNICAL NOTE: Depending on your system, the RTC

battery may only charge while the computer is turned on.

Power management
Your computer ships with the power management options
preset to a configuration that will provide the most stable
operating environment and optimum system performance for
both AC power and battery modes.

Changes to these settings may result in system

performance or stability issues. Users who are not
completely familiar with the power management
component of the system should use the preset
configuration. For assistance with setup changes,
contact Toshiba’s Customer Support Center.

Charging batteries
The battery needs to be charged before you can use it to
power the computer.

Always use the AC adaptor specified by Toshiba. You

can order a Toshiba AC adaptor from Toshiba’s Web site
at accessories.toshiba.com.

NOTE Battery charge time may vary depending on the

applications, power management settings, and features
used.

To charge the main battery, plug the computer into a live

electrical outlet. The battery charges whether the computer
is on or off.
 Mobile Computing
Charging batteries 77
TECHNICAL NOTE: The recharging of the battery may
not occur when your computer is using all of the power
provided by the AC adaptor to run applications,
features, and devices. Your computer's Power Options
utility can be used to select a power level setting that
reduces the power required for system operation and
will allow the battery to recharge.

The battery may not start charging immediately under the

following conditions:
❖ The battery is extremely hot or cold.
To ensure that the battery charges to its full capacity,
wait until it reaches room temperature (50 to 80 degrees
Fahrenheit, 10 to 26 degrees Celsius).
❖ The battery is almost completely discharged.
Leave the power connected and the battery should
begin charging after a few minutes.

HINT: Once the battery is fully charged, we recommend

that you periodically operate your computer on battery
power until the battery discharges completely.

Please make a complete back up of your data to external

media before discharging the battery. For more
information, see “Backing up your work” on page 67

Charging the RTC battery

Your computer may have an internal real-time clock (RTC)
battery. The RTC battery powers the System Time Clock and
BIOS memory used to store your computer’s configuration
settings. When fully charged, it maintains this information for
up to a month when the computer is powered off.
The RTC battery may have become completely discharged
while your computer was shipped, resulting in a CMOS error
message during startup. The error message may vary by
computer model.
78 Mobile Computing
Monitoring battery power

NOTE Depending on your system, the RTC battery may only

charge while the computer is turned on.

To recharge the RTC battery, plug the computer into a live

electrical outlet and leave the computer powered on for 24
hours.

NOTE It is seldom necessary to charge the RTC battery

because it charges while the computer is on. If the RTC
battery is low, the real-time clock and calendar may
display the incorrect time and date or stop working.
When the RTC battery is completely discharged, a
warning prompts you to reset the real-time clock.

The computer can be used while the RTC battery is being

charged, although the charging status of the RTC battery
cannot be monitored.

Monitoring battery power

NOTE To locate your system indicator lights, please refer to your

Quick Start document.

The computer’s main battery light gives you an indication of

the main battery’s current charge.
❖ Glows amber while the main battery is being charged
(AC adaptor connected)
❖ Glows white when the main battery is fully charged

NOTE Battery life and charge time may vary, depending upon
power management settings, applications and features
used.

❖ Flashes amber when the main battery charge is low and

it is time to recharge the main battery or plug in the AC
adaptor

NOTE If the AC power light flashes amber during charging,

either a battery pack is malfunctioning, or it is not
receiving correct input from the AC power supply.
 Mobile Computing
Monitoring battery power 79
HINT: Be careful not to confuse the AC power light/
Battery light ( ) and the power button ( ) light.
When the AC power light/Battery light or power button
light flashes amber, it indicates that the system is
suspended (using the Windows operating system Sleep
command).

Front edge of system

System indicator lights

AC power light/Battery light

Wireless indicator light

(Sample Illustration) Power and battery light locations

Determining remaining battery power

NOTE Wait a few moments after turning on the computer before

trying to monitor the remaining battery power. The
computer needs this time to check the battery’s
remaining capacity and perform its calculations.

Move the pointer over the Power icon in the notification area,
see “Finding your way around the desktop” on page 91 for
more information on the notification area. A pop-up message
displays the remaining battery power as a percentage.
With repeated discharges and recharges, the battery’s
capacity gradually decreases. A frequently used older
battery does not power the computer for as long as a new
battery, even when both are fully charged.
80 Mobile Computing
Monitoring battery power

TECHNICAL NOTE: The computer drains the battery

faster at low temperatures. Check your remaining charge
frequently if you are working in temperatures below 50
degrees Fahrenheit.
The computer calculates the remaining battery charge
based on your current rate of power use and other
factors such as the age of the battery.

What to do when the main battery runs low

When the main battery runs low you can plug the computer
into an external power source and recharge the main battery,
or save your work and shut down your computer.

Setting battery notifications

You can set two notifications. Each notification can be set to
alert you when a specified percentage of remaining battery
power has been reached. You can also set the computer to
enter Sleep mode or to completely shut down when the
notification goes off.
To change the default notification settings:
1 Right-click or touch & hold the Battery ( ) icon in the
notification area.
2 Click or touch Power Options in the pop-up menu.
3 Click or touch Change plan settings under the plan
you wish to change.
The Edit Plan Settings window appears.
4 Click or touch Change advanced power settings.
The Advanced settings tab of the Power Options
window appears.
5 Double-click or touch Battery to display the battery
options.
 Mobile Computing
Monitoring battery power 81

(Sample Image) Advanced settings tab of Power Options

screen
6 Configure the alarm settings to suit your needs.
7 Click or touch OK

Conserving battery power

How long a fully charged battery pack lasts when you are
using the computer depends on a number of factors, such
as:
❖ How the computer is configured
❖ How much you use the internal storage drive, optical
disc drive, or other optional devices
❖ Where you are working, since operating time decreases
at low temperatures
There are various ways in which you can conserve power
and extend the operating time of your battery:
❖ Enable Sleep, which saves power when you turn off the
computer and turn it back on again
❖ Use the Windows power-saving option plans
These power-saving options control the way in which the
computer is configured. By using them, you can increase the
length of time you can use the computer before you need to
recharge the battery.
82 Mobile Computing
Monitoring battery power

Microsoft has combined these options into preset Power

Plans. Using one of these power plans lets you choose
between maximum power savings and peak system
performance. You may also set individual power-saving
options to suit your own needs.
The following sections describe how to choose a Power Plan
and discuss each power-saving option.

Power Plans
You can choose a predefined Power Plan or select your own
combination of power options.
To do this:
1 Click or touch the Battery ( ) icon in the notification
area.
2 Click or touch Power & sleep settings.
3 In the System window, click or touch Power & Sleep.
4 Click or touch Additional power settings.
The Windows Power Options window appears.

(Sample Image) Windows Power Options window

5 Select an appropriate plan for your work environment or
create your own custom plan.

NOTE To edit a plan or to edit advanced settings, continue to

the following steps.
 Mobile Computing
Using the eco power plan 83
6 Click or touch Change plan settings under the
selected power option to choose the plan you wish to
edit.
This screen allows you to change basic settings.
7 Click or touch Change advanced power settings to
access settings for battery notification levels, internal
storage drive power save time, etc.
You can click or touch the plus signs to expand each
item and to see what settings are available for each item.
8 Click or touch OK to save the plan changes you have
performed.
Depending on your model, the two power plans eco and
Balanced are satisfactory for most people and do not need
to be edited. The eco plan is the best used for maximum
battery time. The Balanced plan is a compromise between
battery time and performance.

Using the eco power plan

This computer is equipped with the eco power plan.
Operating the computer with this power plan enabled
reduces electrical power consumption by slightly lowering
system performance. For example, when this power plan is
enabled, the brightness of the display is reduced and the
interval before Sleep mode takes effect is shortened. To
enable or disable the eco power plan, see “Power Plans” on
page 82.
The eco Utility® monitors your power savings from using the
eco power plan by tracking real-time power consumption
and accumulated savings over time. To learn how to access
the utility, see “eco Utility” on page 104.
For more information on the eco power plan, see the Help
file in the eco Utility window.

Changing the main battery

When your main battery has run out of power, you have two
options: plug in the AC adaptor or install a charged battery.
If you find that a new battery is needed, contact the location
where you purchased the computer for more information on
replacing the battery. Toshiba will not be responsible for any
product damage, data loss, service, or part replacement
made necessary by improper installation of a new battery.
84 Mobile Computing
Changing the main battery

If the computer is leaking or its case is cracked, put on

protective gloves to handle it.

Never short circuit the battery pack by either accidentally

or intentionally bringing the battery terminals in contact
with another conductive object. This could cause serious
injury or fire, and could also damage the battery pack
and computer.
Never expose a battery pack to abnormal shock,
vibration or pressure. The battery pack's internal
protective device could fail, causing it to overheat or
ignite, resulting in caustic liquid leakage, or explosion or
fire, possibly resulting in death or serious injury.

TECHNICAL NOTE: To avoid losing any data, save your

files, and then completely shut down your computer
before changing the battery.

Removing the battery from the computer

To remove the battery:
1 Save your work.
2 Turn off the computer, see “To Shut down your
computer” on page 43.
3 Unplug and remove any cables connected to the
computer, including the AC adaptor.
4 Close the display panel and turn the computer upside
down.
 Mobile Computing
Changing the main battery 85
5 Using a small Phillips screwdriver, loosen the screw(s)
that secure the battery.

Battery screws

(Sample Illustration) Unlocking the battery

6 Pull the discharged battery out of the computer.

(Sample Illustration) Removing the battery

If the battery is leaking or its case is cracked, put on

protective gloves to handle it, and discard it immediately.
Always dispose of used battery packs in compliance with
all applicable laws and regulations. Put insulating tape,
such as cellophane tape, on the electrode during
transportation to avoid a possible short circuit, fire or
electric shock. Failure to do so could possibly result in
serious injury.
86 Mobile Computing
Changing the main battery

Inserting a charged battery

To insert a battery:
1 Wipe the terminals of the charged battery with a clean
cloth to ensure a good connection.
2 Insert the charged battery into the slot until the latch
clicks.
The battery pack has been designed so that you cannot
install it with reverse polarity.

(Sample Illustration) Inserting the battery

3 Replace the battery and secure it using the screw(s).

Battery screws

(Sample Illustration) Locking the battery

4 Turn the computer right side up.
5 Reconnect any cables that were removed in step 3 of
“Removing the battery from the computer” on page 84.
6 Restart the computer.
 Mobile Computing
Taking care of your battery 87
Taking care of your battery
The following sections offer tips on how to take care of your
battery and prolong its life.

Safety precautions

Always immediately turn the power off and disconnect

the power cable/cord plug from the plug socket and stop
using the computer if you observe any of the following
conditions:
❖ Offensive or unusual odor
❖ Excessive heat
❖ Discoloration
❖ Deformation, cracks, or leaks
❖ Smoke
❖ Other unusual events during use, such as
abnormal sound
Do not expose the computer to fire. The battery could
explode.
Do not turn on the computer’s power again until an
authorized Toshiba service provider has checked it for
safety. Continued use could cause a fire or rupture
possibly resulting in serious injury or computer failure
including but not limited to the loss of data.

Maintaining your battery

Fully discharging your battery pack will allow better accuracy
of the battery meter.
To fully discharge your battery pack:
❖ Periodically, disconnect the computer from a power
source and operate it on battery power until the battery
pack fully discharges.
❖ If you have extra battery packs, rotate their use (for
models with an accessible battery only).
❖ If you will not be using the system for an extended
period, more than one month, remove the battery pack
(for models with an accessible battery only).
❖ Store spare battery packs in a cool dry place out of
direct sunlight (for models with an accessible battery
only).
88 Mobile Computing
Disposing of used batteries

Disposing of used batteries

The life of a battery pack depends on usage. When the
battery pack needs replacing, the battery light flashes amber
shortly after you have fully recharged the battery.
You must discard a battery if it becomes damaged.

Never attempt to dispose of a computer by burning or by

throwing it into a fire, and never allow exposure to a
heating apparatus (e.g., microwave oven). Heat can
cause a computer to explode and/or release caustic
liquid, both of which may possibly cause serious injury.
Always dispose of used battery packs in compliance with
all applicable laws and regulations. Put insulating tape,
such as cellophane tape, on the electrode during
transportation to avoid a possible short circuit, fire or
electric shock. Failure to do so could possibly result in
serious injury.

Always use the battery pack supplied as an accessory or

an equivalent battery pack specified in the User's
Manual. Other battery packs have different voltage and
terminal polarities. Use of non-conforming battery packs
could generate smoke or cause fire or rupture, possibly
resulting in serious injury.

After repeated use, the batteries will finally lose their ability
to hold a charge and you will need to replace them. Under
certain applicable laws and regulations, it may be illegal to
dispose of old batteries by placing them in the trash.
Please be kind to our shared environment. Check with your
local government authority for details regarding where to
recycle old batteries or how to dispose of them properly.
In addition, Toshiba’s recycling initiatives include recycling
programs, events and consumer promotions. For details,
please visit toshiba.com/recycle.
Toshiba is dedicated to preserving the environment by
sponsoring Call2Recycle™, a program of the
Rechargeable Battery Recycling Corporation. For more
information and for free drop-off locations, visit
http://www.call2recycle.org/locator/ or call 1-800-822-8837.
 Mobile Computing
Traveling tips 89
Notice regarding CR coin cell batteries, applicable to
California, U.S.A. only:
Perchlorate Material - special handling may apply. See
http://www.dtsc.ca.gov/hazardouswaste/perchlorate/

Traveling tips
The environmental precautions listed in “Selecting a place to
work” on page 30, also apply while traveling.
❖ Never leave your computer on a sunny ledge or in a
place where it could get wet or covered in dust.
❖ Always travel with the computer in a carrying case.
Toshiba offers a choice of carrying cases for the
computer. They all provide plenty of extra space for
manuals, power cords, and compact discs. Contact your
authorized Toshiba representative for more information
or visit Toshiba’s Web site at accessories.toshiba.com.

TECHNICAL NOTE: When traveling by air, you may be

required to pass your computer through airport security
equipment. The X-ray equipment will not harm your
computer.

NOTE Before using your computer aboard an aircraft, make

sure the Wireless antenna is OFF (Airplane mode is ON) if
your computer has wireless LAN capability.

NOTE To enable or disable wireless communication, use the

( ) key. For more information see “TOSHIBA Function
Keys” on page 163.
Chapter 4

Exploring Your
Computer’s Features
In this chapter, you will explore some of the special features
of your computer.

Exploring the desktop

You can use its features to start applications, find
documents, set up system components, and perform most
other computing tasks.

HINT: The illustrated examples in this guide may appear

slightly different from the screens displayed by your
system. The differences are not significant and do not
indicate any change in the functionality of your system.

90
 Exploring Your Computer’s Features
Exploring the desktop 91
Finding your way around the desktop
Your computer’s desktop includes several standard features:
icons, Start button, taskbar, notification area, notifications,
and background pattern.
Notifications

Icons

Start
button
Search field Taskbar Notification area
(Sample Image) Windows Desktop screen

Icons
An icon represents a folder, file, or program that can be
quickly activated by double-clicking or touching the icon.
You can create a new desktop icon for any folder, file, or
program by dragging the element’s icon from its location in a
window to the desktop area.
You may see various icons displayed on your system
desktop, for example:
Recycle Bin—Holds files you have deleted. You may be able
to retrieve these files until you empty the Recycle Bin.
92 Exploring Your Computer’s Features
Exploring the desktop

❖ TECHNICAL NOTE: If you delete a large number of

files or very large files from the internal storage drive,
there may be insufficient space available in the
Recycle Bin to hold these files. In this case, Windows
will prompt you to either permanently delete the file(s)
or cancel the deletion.
❖ If you delete a file (of any size) from an external
media or flash media, it does not go into the
Recycle Bin. The file is permanently deleted.
❖ Permanently deleted files cannot be recovered
from the Recycle Bin.
For more information on the Recycle Bin, see Windows
online Help.

NOTE If you place the pointer over an icon, a popup description

of the file contents may appear.

Your desktop may contain other icons depending on your

configuration. See Windows online Help for more specific
information on each icon and how to use it.

Start button

NOTE When a procedure in this User’s Guide instructs you to

click or touch the Start ( ) button, it is in reference to
this button.

Click or touch the Start ( ) button to open the Start menu.

Here you can perform various commands, including basic
tasks like turning off the power and advanced PC settings.

NOTE You may also press the Windows ( ) key to open the
Start menu.

You can use the Start menu button to:

❖ Start apps
❖ Open documents
❖ Adjust system settings
❖ Find files
 Exploring Your Computer’s Features
Exploring the desktop 93
❖ Access Toshiba Utilities
❖ Use the Search function
❖ Suspend system activity and shut down the computer
For more information, see “Using the Start menu” on
page 42 and “Starting an app” on page 66.

Task view
The Task view ( ) icon tiles the currently open windows and
desktops so that they are visible at one time and allows you
to manage multiple desktops.

Adding desktops
After clicking or touching the Task view ( ) icon, you can
add, close, or switch between desktops.
Click or touch a desktop thumbnail at the bottom of the
screen to select it. When you place your pointer over a
desktop thumbnail or touch & hold it, an X appears allowing
you to close that desktop.
Click or touch the New desktop ( ) icon to add a new
desktop.
Tiled windows

Available
Task view icon New desktop icon
desktops
(Sample Image) Task view - managing multiple desktops
94 Exploring Your Computer’s Features
Exploring the desktop

App tiles
The app tiles can be accessed and launched from the Start
menu.
Typical app tiles are the Calendar tile and Mail tile, as well as
tiles representing all other applications downloaded to your
system.

Taskbar
Each time you open a program, an icon associated with that
program appears on the taskbar. With some programs, an
icon appears on the taskbar for each document or window
you open. You can use these icons to quickly switch
between the programs or windows.
To make a program or window the currently active one, click
or touch the associated taskbar icon.

Notification area
The notification area displays icons of tasks or programs that
run continuously in the background and displays
notifications. To learn more about each task, position the
pointer over the icon for a few moments and a short
description of the task appears.
Typical tasks in the notification area are Current time, Power
usage mode, network connectivity status, and speaker
volume.
To activate a specific task, click or touch the appropriate
notification area icon.

Notifications
There are many types of notifications you can employ to help
you with the many tasks you perform every day.
User experience notifications can be set for toast, tile,
badge, and raw notifications.
Toast notifications—Designed for time-sensitive delivery
of personalized content, such as an instant message from a
friend.
Tile notifications—Used by applications that are not
currently running with an at-a-glance characteristic, giving
you a quick preview of the subject line of your latest email or
the current weather conditions.
 Exploring Your Computer’s Features
Windows Store 95
Badge notifications—A specialized type of tile notification
(shown on the Start screen tile) using symbols to indicate the
number of applications that have updates available or the
status of a running application.
Raw notifications—These run a background task on behalf
of an application while that application is not running in order
to make available the latest content, such as an online
newspaper.

Windows Store
Although many applications will be pre-installed or built-in to
your computer, you will also have the ability to download
many other applications with a touch or the click of your
mouse.
Click or touch the Windows Store ( ) icon in the taskbar.
In the Windows Store you can search for and browse
thousands of apps, all grouped into easy to find categories.

Setting up for communications

To connect to the Internet you need:
❖ A browser or communications program
❖ An Internet Service Provider (ISP) or online service if you
plan to use the Internet
❖ A way to connect to the ISP (for example Wi-Fi/
broadband connection, etc.)

Connect to the Internet

NOTE Wireless connectivity and some features may require you

to purchase additional software, external hardware or
services. Availability of public wireless LAN access points
may be limited.

Follow the steps below to set up your Wireless connection:

1 Click or touch the Start ( ) button in the lower-left
corner of the Desktop or press the Windows ( ) key.
The Start menu opens.
96 Exploring Your Computer’s Features
Setting up for communications

2 Click or touch Settings ( ) in the Start menu.

3 Select Network & Internet ( ) in the Settings window.
The Network & Internet window allows you to choose
from several options in the left pane of the window:
❖ Wi-Fi
❖ Airplane mode
❖ Data usage
❖ VPN
❖ Dial-up
❖ Proxy
4 To set up your Wi-Fi connection, select Wi-Fi.
5 Select your network.
6 Select the Connect automatically checkbox to
automatically connect to the selected network on
startup.
7 Click or touch Connect.
8 Enter the network security key, (if applicable).
9 Click or touch Close ( ) to save the changes and close
the window.
Your computer should then be connected.

NOTE To enable or disable wireless communication, use the

( ) key. For more information see “TOSHIBA Function
Keys” on page 163.

NOTE When Airplane mode is OFF, the wireless indicator light

will be lit.

For help with common Wi-Fi networking problems, see

“Wireless networking problems” on page 144.
 Exploring Your Computer’s Features
Exploring audio features 97
Connecting your computer to a network
You can connect your computer to a network to increase its
capabilities and functionality.

Accessing a network
For specific information about connecting to the network,
consult your network administrator. Many hotels, airports,
and offices offer Wi-Fi access.

Exploring audio features

NOTE You can only plug one external audio device at a time
(i.e. headphones or microphone) into the available
headphone/microphone jack.

You can use your computer to record sounds using the

computer’s internal microphone(s) (available on certain
models) or an optional external microphone. You can listen
to sound files or audio CDs using the built-in speakers,
headphones, or external speakers.

Recording sounds
You may record sounds using the computer’s internal
microphone(s) (available on certain models) or by connecting
an optional external microphone.

Using a microphone
1 If you wish to use an external microphone, connect it to
the computer.
2 In the Search field, type Voice Recorder.
98 Exploring Your Computer’s Features
Exploring audio features

3 Click or touch Voice Recorder.

(Sample Image) Voice Recorder screen

4 Speak normally into the microphone.
5 When you have finished recording, click or touch the
Stop Recording button.
Your recording file is created and automatically saved for
you.

Using external speakers or headphones

NOTE You can only plug one external audio device at a time
(i.e. headphones or microphone) into the available
headphone/microphone jack.

Your computer is equipped with a full stereo sound system

with internal speakers. Instead of using the internal
speakers, you can connect headphones or a pair of external
stereo speakers.

Before putting on headphones to listen, turn the volume

down. Do not set the volume too high when using
headphones. Continuous exposure to loud sound can
harm your hearing.
 Exploring Your Computer’s Features
Using the Web Camera 99
TECHNICAL NOTE: When using amplified speakers, use
speakers that require an external power source. Other
types of speakers will be inadequate to produce sound
from the computer.

To play back sound files through external speakers or

headphones:
1 Locate the headphone/microphone jack on the
computer.
2 Using any necessary adapters, plug the cable from the
headphones or external speakers into the
headphone/microphone jack.
The headphone/microphone jack requires a 16-ohm
stereo mini connector.
To adjust the volume:
❖ For external speakers, use the volume controls on each
speaker.
❖ For headphones, use the computer’s volume control.
Using the Web Camera
Your computer may come with a built-in Web Camera. With
this Web Camera you can do the following:
❖ Take pictures and record videos with your computer
❖ Participate in video chats while using instant messaging
(IM) programs
❖ Have video conference calls

NOTE To email, instant message or video conference, you must

be connected to the Internet.

Depending on your computer model, the process of sending

email, taking pictures or recording video messages may vary.
To access the Web Camera:
In the Search field, type Camera, and then click the
Camera icon. The Web Camera indicator light glows when
the Web Camera is active.
100 Exploring Your Computer’s Features
Using the Memory card reader

NOTE When the Web Camera is not active the indicator light is
Off.

Using the Memory card reader

The Memory card reader supports the use of Secure
Digital™ (SD™, SDHC™, SDXC™), miniSD™, microSD™, or
MultiMediaCard® (MMC®) media. These media can be used
with a variety of digital products: digital music players,
smartphones, digital cameras, digital video camcorders, etc.

To use a microSD Card or miniSD Card, an SD adapter is

required.

The Memory card reader may also support other types of

media.

NOTE Do not use the Copy Disk function for this type of media.
To copy data from one media to another, use the drag-
and-drop feature of the Windows operating system.

Inserting memory media

NOTE To locate your Memory card reader, please refer to your

Quick Start document.

The following instructions apply to all types of supported

media devices.
1 Turn the media so that the contacts (metal areas) are
face down.
 Exploring Your Computer’s Features
Using the Memory card reader 101
2 Push the media into the adapter until it stops.

(Sample Illustration) Inserting memory media

When inserting memory media, do not touch the metal

contacts. You could expose the storage area to static
electricity, which can destroy data.

NOTE Always remove memory media when not in use.

Removing memory media

1 Prepare the card for removal by clicking on or touching
the Show hidden icons ( ) button, if necessary, in the
notification area and then selecting the Safely Remove
Hardware and Eject Media icon.
2 Highlight, and then click or touch the item you would like
to eject.
If the system is unable to prepare the media for safe
removal, a message will tell you to try again later. If the
media can be removed now, the system displays Safe
to Remove Hardware.
If the computer has a spring-loaded adapter slot, see
step 3; otherwise, skip to step 4.
3 Gently press the card inward to release it.
The card pops out slightly.
102 Exploring Your Computer’s Features
Using the Memory card reader

4 Grasp the card and pull it straight out.

(Sample Illustration) Removing memory media

Do not remove memory media while data is being written

or read. Even when the Windows message “copying...”
disappears, writing to the media might still be in progress
and your data could be destroyed. Wait for the indicator
light to go out.
Chapter 5

Utilities
Your computer includes several utilities designed to help you
to reconfigure your system to best meet your individual
needs. Together, these allow you to ascertain certain system
details, set additional options, or change default options.
These utilities are described in this chapter.

NOTE The utilities described in this chapter, and the icons

shown in the sample images are applicable only if the
related utility is available on your system.

❖ eco Utility
❖ Supervisor password
❖ User password
❖ System Settings
❖ Sleep Utilities
❖ Service Station
❖ TOSHIBA Application Installer
❖ Display Utility

103
104 Utilities
eco Utility

eco Utility
The eco Utility monitors your power savings from using the
eco power plan by tracking real-time power consumption
and accumulated savings over time.
To access the eco Utility:
1 In the Search field, type eco Utility.
2 Click or touch eco Utility ( ).
The eco Utility window appears.

(Sample Image) eco Utility window

3 To activate the eco power plan, select eco Mode on the
left side.
4 Slide the eco Mode switch to the On position to enable
eco Mode.
5 Click or touch Close.
For more information on the eco power plan and utility, click
or touch the Help button at the bottom of the window.
 Utilities
Password Utility 105
Password Utility
Setting a password lets you walk away from your computer
while providing additional protection for your files. When you
set a password, you must enter the password before you
can work on your computer again.
TOSHIBA supports different types of passwords on your
computer:
❖ A supervisor password—Prohibits unauthorized users
from accessing certain functions such as System
Settings. This is useful if more than one person uses the
computer.
❖ A user password—Prevents unauthorized users from
starting the computer.
When setting up passwords, keep the following in mind:
❖ The supervisor password must be set before the user
password, or the user password must be deleted and
then re-entered after the supervisor password is set.
❖ The user password can be set up under the supervisor
password.

Using a supervisor password

A supervisor password prevents other users from changing
hardware configuration options.

Setting a supervisor password

If you choose to set a supervisor or user password,

TOSHIBA strongly recommends that you save your
password in a location where you can later access it
should you not remember it.
TOSHIBA is not responsible for any losses that may
occur to you, your organization or others as a result of
the inability to access your computer.
106 Utilities
Password Utility

To set a supervisor password:

1 In the Search field, type Password Utility.
2 Click or touch Password Utility ( ).
3 Click or touch Supervisor Password.

(Sample Image) Supervisor Password tab

4 Click or touch Set.
5 Enter your password, and then enter it again to verify.
6 Click or touch Set.

NOTE Under User Policy, this option may or may not ask for
password verification.

7 Click or touch OK to save your password as a text file.

NOTE Password Utility will suggest “memo.txt” for the text file
name. If you have saved a password previously, using
the same name may overwrite your password text file
with the new password. By using a different name, you
can prevent overwriting your previously stored
passwords.

8 Click or touch Save.

9 Click or touch OK
 Utilities
Password Utility 107
Deleting a supervisor password
To delete a supervisor password:
1 In the Search field, type Password Utility.
2 Click or touch Password Utility.
A pop-up screen appears asking for a password.
3 Enter your password, and then click or touch Verify.
4 Click or touch Supervisor Password.
5 Click or touch Delete.
An authority verification pop-up screen appears.
6 Click or touch Delete.
7 Enter the password, and then click or touch Verify.
8 Click or touch OK to exit.

Using a user password

A user password provides power-on password protection.

Setting a user password

If you choose to set a supervisor or user password,

TOSHIBA strongly recommends that you save your
password in a location where you can later access it
should you not remember it.
TOSHIBA is not responsible for any losses that may
occur to you, your organization or others as a result of
the inability to access your computer.
108 Utilities
Password Utility

To register a password for the power-on password functions:

1 In the Search field, type Password Utility.
2 Click or touch Password Utility ( ).
3 Click or touch User Password.

(Sample Image) User Password tab

4 Click or touch Set.
5 Enter your password, and then enter it again to verify.
6 Click or touch Set.
7 Click or touch OK to save your password as a text file.

NOTE Password Utility will suggest “memo.txt” for the text file
name. If you have saved a password previously, using
the same name may overwrite your password text file
with the new password. By using a different name, you
can prevent overwriting your previously stored
passwords.

8 Click or touch Save.

9 Click or touch OK.
 Utilities
Password Utility 109
Deleting a user password
To cancel the power-on password function:
1 In the Search field, type Password Utility.
2 Click or touch Password Utility.
A pop-up screen appears asking for a password.
3 Enter your password, and then click or touch Verify.
4 Click or touch Delete.
An authority verification pop-up screen appears.
5 Click or touch Delete.
6 Enter the password, and then click or touch Verify.
7 Click or touch OK to exit.
110 Utilities
System Settings

System Settings
System Settings is the TOSHIBA configuration management
tool available through the Windows operating system. To
access it:
1 In the Search field, type System Settings.
2 Click or touch System Settings ( ).
The System Settings screen appears.

(Sample Image) System Settings screen – General tab

options
The System Settings screen may have the following tabs:
❖ General—Allows you to view the current BIOS version
or change certain settings back to their default values
❖ Sleep Utilities—Allows you to enable or disable Sleep
and Charge
❖ Display—Allows you to change various default settings
for the built-in display

NOTE When the computer restarts, it remembers the last

configuration. If data does not appear on the display you
are using after starting in Sleep mode, press the
Windows ( ) + P keys to toggle the display. For more
information, see “Directing the display output when you
turn on the computer” on page 57.
 Utilities
System Settings 111
❖ Boot Options—Allows you to change the sequence in
which your computer searches the drives for the
operating system
❖ Boot Priority—Allows you to configure boot priority
settings.
❖ Panel open/Power on—Allows you to turn on the
computer when opening the display panel while the
computer is turned off.
❖ Keyboard—Allows you to access the wake-on
keyboard function, or to configure the function keys
❖ Function Key—Allows you to set options for the
touchpad
❖ USB—Allows you to enable CDP (Charging Downstream
Port) to use rapid USB charge while the computer is
powered On
❖ SATA—Allows you to set conditions for SATA
❖ LAN—Allows you to set networking functions
112 Utilities
Sleep Utilities

Sleep Utilities
This utility displays whether the “USB Sleep and Charge
function” is enabled or disabled and shows the position of
the USB port that supports the “USB Sleep and Charge
function.”
1 In the Search field, type System Settings.
2 Click or touch System Settings ( ).
3 Click or touch Sleep Utilities.

USB Sleep and Charge

Your computer can supply USB bus power (DC 5V) to the
USB port even when the computer is in Sleep mode,
Hibernation mode or shutdown state (powered off).
This function can only be used for the port that supports the
USB Sleep and Charge function (hereinafter called
“compatible port”).
Compatible ports are USB ports that have the ( ) symbol
icon.
You can use the “USB Sleep and Charge function” to charge
certain USB compatible external devices such as mobile
phones, tablets, or portable digital music players. However,
the “USB Sleep and Charge function” may not work with
certain external devices even if they are compliant with the
USB specification. In those cases, power on the computer to
charge the device.
 Utilities
Sleep Utilities 113
NOTE ❖ When “USB Sleep and Charge function” is set to
Enabled, USB bus power (DC 5V) will be supplied to
the compatible port even when the power of the
computer is turned OFF. USB bus power (DC 5V) is
similarly supplied to the external devices which are
connected to the compatible ports. However, some
external devices cannot be charged solely by
supplying USB bus power (DC 5V). As for the
specifications of the external devices, please
contact the device manufacturer or check the
specifications of the external devices thoroughly
before use.
❖ If USB Sleep and Charge is enabled, the computer’s
battery will discharge during standby and
hibernation or when the computer is turned off. It is
recommended that you connect the AC adaptor to
the computer when enabling the USB Sleep and
Charge function.
❖ Using the “USB Sleep and Charge function” to
charge external devices will take longer than
charging the devices with their own chargers.
❖ If an external device is connected to the compatible
port when the AC adaptor is not connected to the
computer, the battery of the computer will be
depleted even when the power of the computer is
turned OFF. As such, we recommend that you
connect the AC adaptor to the computer when using
the “USB Sleep and Charge function.”
❖ External devices connected to the USB bus power
(DC 5V) function that interfaces with the power
ON/OFF of the computer may always be in an
operational state.
❖ When there is a current overflow of the external
device connected to the compatible port, USB bus
power (DC 5V) supply may be stopped for safety
reasons.
❖ When “USB Sleep and Charge function” is set to
Enabled, the “USB Wakeup function” does not work
for the compatible port. In that case, if there is a
USB port that does not have the USB Sleep and
Charge function-compatible icon ( ), attach the
mouse or keyboard to it. The “USB Wakeup
function” will now work, but the “USB Sleep and
Charge function” will be disabled.
114 Utilities
Sleep Utilities

Metal paper clips or hair pins/clips will generate heat if

they come into contact with USB ports. Do not allow
USB ports to come into contact with metal products, for
example when carrying the computer in your bag.

Enabling/Disabling USB Sleep and Charge

This utility can be used to enable or disable the USB Sleep
and Charge function. To enable this function, select Enable.
To disable this function, toggle the Enable button to the
Disabled position.
You can also control whether charging takes place when the
computer is running on battery power. To do so, slide the on-
screen Function Under Battery Mode switch to enable or
disable it.
If you enable charging when the computer is running on
battery power, you can specify that charging stops when
battery power drops below a certain level. Use the slider at
the bottom of the utility window (beneath the “Disable
features when the battery level reaches 10%” heading) to
specify when charging should stop. For example, if you set
the slider to 10%, charging will stop when 10% or less of the
battery power remains.

Power supply mode settings

Your computer may provide two different charging modes, to
support various types of USB devices. If your computer
provides more than one charging mode, the charging mode
you should select depends on the USB device you want to
charge. For example, Auto Mode, which is the default
mode, will charge a wide variety of digital audio players. If
your device does not charge in Auto Mode, try using
 Utilities
Sleep Utilities 115
Alternate Mode. To select a different charging mode, use
the Power supply mode drop-down list in the utility.

(Sample Image) Sleep and Charge screen

NOTE With certain external devices, the USB Sleep and Charge
function may not work no matter which charging mode
you select. In those cases, disable USB Sleep and
Charge in the utility and turn the computer on to charge
the device, or use a different charging device.
116 Utilities
Service Station

Service Station
The Service Station helps you keep your new computer
running at its best by notifying you when updated software,
firmware, documentation or other information is available for
your computer. The Service Station will alert you when
updates are available, and you can then choose to install the
updates if you wish, or you can follow the instructions below
to open the Service Station:
1 In the Search field, type Service Station.
2 Click or touch Service Station ( ).
The Service Station screen appears.
3 Follow the on-screen instructions.
 Utilities
TOSHIBA Application Installer 117
TOSHIBA Application Installer

NOTE You must have an Internet connection to reinstall

applications.

The TOSHIBA Application Installer allows you to reinstall the

drivers and applications that were originally bundled with
your computer.
To reinstall drivers and applications:
1 In the Search field, type Toshiba Application
Installer.
2 Click or touch TOSHIBA Application Installer ( ).
The TOSHIBA Application Installer window appears.

(Sample Image) TOSHIBA Application Installer selection screen

3 Click or touch the item you want to install.
4 Click or touch Install, then follow the on-screen prompts
to complete the installation process.
118 Utilities
Display Utility

Display Utility
The Display Utility allows you to adjust your display settings.
To make changes:
1 In the Search field, type Display Utility.
2 Click or touch Display Utility.
The Display Utility window appears.

(Sample Image) Display Utility screen

3 Click or touch the option you wish to change and follow
the on-screen instructions.
Chapter 6

If Something Goes
Wrong
Some problems you may encounter when using your
computer are relatively easy to identify and solve. Others
may require help from your network administrator or the
manufacturer of the software program.
This chapter aims to help you solve many problems by
yourself. It covers the problems you are most likely to
encounter.
If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program or application stops responding.
If you are working in a program that suddenly freezes,
chances are the program has stopped responding. You can
exit the program without shutting down the operating system
or closing other programs.
To close a program that has stopped responding:
1 Press Ctrl, Alt, and Del simultaneously (once), and then
click or touch Task Manager.
The Task Manager window appears.

119
120 If Something Goes Wrong
Problems when you turn on the computer

2 Select the program or application you want to close, and

then click or touch End Task in the lower right corner.
Closing the failed program should allow you to continue
working. If it does not, continue with the next step.
3 Close the remaining programs one by one by selecting
the program name, then select End Task.
Closing all programs should allow you to continue
working. If it does not, power off your computer, and
then restart it.

Problems when you turn on the computer

These problems may occur when you turn on the power.
The computer will not start.
Make sure you attached the AC adaptor and power
cord/cable properly.
Press and hold the power button for at least 10 seconds.
If you are using the AC adaptor, check that the wall outlet is
working by plugging in another device, such as a lamp.
Verify that the computer is on by looking at the Power
button. If the button is glowing, the computer is on. If the
button is not lit, try turning the computer off and then on
again.
If you are using an AC adaptor, verify that the computer is
receiving power from the external power source by checking
the AC power light located on the left side of the computer. If
the indicator is glowing, the computer is connected to a live
external power source.
The computer displays the WARNING RESUME
FAILURE/Windows Error Recovery – Windows did not shut down
successfully message.
To continue, select the appropriate option, if prompted. This
can happen if the computer was put into Sleep mode and
the battery has discharged. If you performed a shutdown
before this message was displayed, a program or driver may
have prevented Windows from shutting down.
Data stored in the computer’s memory has been lost. Data
stored in the computer’s internal storage drive may not be
affected.
 If Something Goes Wrong
Problems when you turn on the computer 121
Always save your data even when you are using Sleep
mode. If your battery fully discharges, information that has
not been saved will be lost. Your computer can be
configured to warn you when the battery is running low see
“What to do when the main battery runs low” on page 80.
If you are running on battery power, it is recommended that
you do not leave the computer in Sleep mode for long
periods of time.
To charge the battery, leave the computer plugged into a live
wall outlet for several hours. For more information see
“Charging batteries” on page 76.
The AC power light is blinking.
If the AC power light is blinking, try the following steps:
1 Connect the AC adaptor to a different power outlet,
preferably in a different room. If the computer starts
normally, there may be a problem with the AC outlet
itself, or the voltage level available from it.
2 Verify that the AC adaptor is the correct unit for your
computer model. The computer may not be able to start
from an AC adaptor that is rated for less current
(amperage) than the computer requires, even if the rated
voltage is correct, and the plug fits correctly in the DC-IN
socket. The labels on the bottom of the computer and
the AC adaptor show the specifications for voltage (“V”)
and current (“A”) for each device. The voltage level must
match exactly. The amperage rating of the AC adaptor
must be equal to or greater than that required by the
computer.
3 If your computer has a removable battery, connect the
AC adaptor to the computer. Leave the battery out of the
computer. Try turning the computer on again.
If the computer starts normally, the battery may need
charging, may be depleted, or may be defective. Turn
the computer off, insert the battery, turn the computer
on, and then leave the computer running for several
hours, which will deliver a slow, steady “trickle-charge”
to the battery. Once the battery has been trickle-
charged, it may begin working correctly again.
If the trickle-charging does not prove effective, you can
connect to Support Online by going to Toshiba support at
support.toshiba.com.
122 If Something Goes Wrong
The Windows operating system is not working

The battery light is blinking when the computer is

on.
If the battery light is blinking when the computer is on, this
indicates a power mismatch. Do the following:
1 Check the OUTPUT specifications on the AC adaptor
(for example, DC 19V – 3.95A)
2 Check the INPUT specifications on the bottom of the
computer.
The output specifications of the AC adaptor must match
the input specifications of the computer.
3 If the specifications do not match, locate and use the
AC adaptor that shipped with your computer. If the
specifications do match, contact Toshiba. See
“Contacting Toshiba” on page 160.

The Windows operating system is not

working
Once you are familiar with your computer and used to the
way the operating system responds to your work routine,
you can easily detect if the operating system is not working
correctly. For example:
❖ The operating system fails to start after the initial startup
appears.
❖ The operating system takes a long time to start.
❖ The operating system responds differently from the
normal routine.
❖ The screen does not look right.
Unless a hardware device has failed, problems usually occur
when you change the system in some way such as installing
a new program or adding a device.
If you experience any of these problems, use the options in
the Startup menu to fix the problem.
 If Something Goes Wrong
The Windows operating system is not working 123
Using Startup options to fix problems
If the operating system fails to start properly, you may need
to troubleshoot the Operating System and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise with
computers.
If Windows fails to start properly twice, the Windows Boot
menu will launch. To enter the Advanced Startup options
manually:
1 In the Search field, type Recovery Options.
2 Click or touch Recovery Options.
3 Scroll down to view the Restart Now option.
4 Click or touch Restart Now under Advanced
Startup.
The computer restarts.
5 Click or touch Troubleshoot from the menu.
After Restart, you now have several options:

Reset your computer

❖ All of your personal files and apps are removed
❖ Your computer settings are changed back to their
defaults
For more information, see “Reset your PC” on page 49.

Advanced options
Choosing this option presents you with another set of
options:
System Restore
❖ System Restore allows you to use a Restore point to
return the computer to a state at which it was performing
properly. Restore points may be created:
❖ When new hardware or software is installed
❖ Manually by the user
System Image Recovery
Windows will “Recover” the Operating system using a
specific image provided by the user.
124 If Something Goes Wrong
The Windows operating system is not working

Startup Repair
This feature automates the repair process. The Operating
System will automatically look for problems and repair them
if possible.
Command Prompt
The command prompt is a very powerful tool for advanced
users.
Startup Settings
In previous Operating Systems the majority of the options
found on this menu were available by pressing the ( ) key
during the Windows boot process:
❖ Enable low resolution video mode
Restarts Windows using your current video driver at low
resolution. This allows you to reset your display settings
in the event they have been improperly set.
❖ Enable debugging mode
Starts Windows in an advanced troubleshooting mode
❖ Enable boot logging
Creates a file that lists all the drivers that are installed
during startup
❖ Enable Safe Mode
Starts Windows with a minimal set of drivers and
services. If the computer starts and runs in Safe Mode,
you will know the Operating System is most likely
working properly and that you should look to third-party
applications or drivers for the source of your problem.
❖ Disable driver signature enforcement
Allows drivers containing improper signatures to be
installed
❖ Disable early-launch anti-malware protection
Allows drivers to initialize without being measured by the
Anti-malware driver
❖ Disable automatic restart on system failure
Prevents Windows from automatically restarting if an
error causes it to fail. Choose this option only if Windows
is stuck in a loop where it fails, attempts to restart, and
fails again repeatedly.
 If Something Goes Wrong
Power and the batteries 125
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can
surf the Internet. They include: network speed, network
conditions, time of day (when everyone else is surfing, your
access can be slow) and popularity of the sites you are trying
to access. If accessing a particular site is very slow, try later.
My browser cannot find the URL address I typed in.
Make sure you separated the domain names of the address
with the forward slash (/). Check the spelling of each name
and the syntax of the address carefully. A single incorrect
letter or missed character will make it impossible for your
browser to locate the site.
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its
server may be down for temporary repair. Try again later.

Power and the batteries

NOTE The computer’s battery may not be accessible by the

user.

Your computer receives its power through the AC adaptor

and power cord/cable or from the system batteries. Power
problems are interrelated. For example, a faulty AC adaptor
or power cord/cable will neither power the computer nor
recharge the batteries.
Here are some typical problems and how to solve them:
The AC power light does not come on when you
plug in the AC adaptor and power cord/cable.
Make sure the AC adaptor and power cord/cable are firmly
plugged into both the wall outlet and the computer.
If the AC power light still does not come on, check that the
wall outlet is working properly by plugging in a lamp or other
appliance.
126 If Something Goes Wrong
Power and the batteries

The AC adaptor and power cord/cable work

correctly, but the battery will not charge.
The battery does not charge while the computer is
consuming full power. Try turning off the computer.
The battery may not be inserted correctly in the computer.
Turn off the computer, remove the battery, clean the contacts
with a soft dry cloth (if necessary) and replace the battery.
See “Removing the battery from the computer” on page 84.
The battery may be too hot or too cold to charge properly. If
you think this is the probable cause, let the battery reach
room temperature and try again.
If the battery has completely discharged, it will not begin
charging immediately. Leave the AC adaptor and power
cord/cable connected, wait 20 minutes and see if the battery
is charging.
If the battery light is glowing after 20 minutes, let the
computer continue charging the battery for at least another
20 minutes before you turn on the computer.
If the battery light does not glow after 20 minutes, the battery
may have reached the end of its useful life.
The battery appears not to power the computer for
as long as it usually does.
If you frequently repeat shallow charge and discharge, the
battery meter may become inaccurate. Let the battery
discharge completely, then try charging it again.
Check the power options via your Power Plans (see “Power
Plans” on page 82). Have you added a device that takes its
power from the battery? Is your software using the internal
storage drive more? Is the display power set to turn off
automatically? Was the battery fully charged to begin with?
All these conditions affect how long the charge lasts.
After a period of time, the battery will lose its ability to
perform at maximum capacity and will need to be replaced.
This is normal for all batteries. To purchase a new battery
pack, see your accessories information included with your
computer, or visit the Toshiba Web site at
accessories.toshiba.com. Refer to this site often to stay
current on the most recent software and hardware options
for your computer, and for other product information.
For more information on maintaining battery power, see
“Changing the main battery” on page 83.
 If Something Goes Wrong
Keyboard help 127
Keyboard help

NOTE If the problem is with an external keyboard connected to

your computer, you may need to update your keyboard
driver. Refer to the documentation that came with the
keyboard or to the keyboard manufacturer’s Web site.

If you are experiencing problems with the functionality of

any of the computer’s keyboard keys, (i.e. wrong characters
displayed, or multiple characters displayed) when pressing
keys on the keyboard, try any of the following
troubleshooting tips that may help to restore the keyboard to
its proper operation.

Perform a complete power cycle

1 Shut down your computer, see “To Shut down your
computer” on page 43.
2 Remove all accessories, and unplug all cables. This
includes USB flash drives, SD Card, and the power
cord/cable.
3 If your computer has a user-removable battery, remove
the battery and hold down the power button for
approximately 10 seconds.
4 Reconnect the battery (if you removed it) and the power
cord/cable.
5 Turn On the computer, and try the keyboard again.

Uninstall the keyboard driver

You can Uninstall the keyboard driver to allow Windows to
automatically reinstall the driver.
1 In the Search field, type Device Manager.
2 Click or touch the Device Manager application.
3 In the “Device Manager” double-click or touch
Keyboards.
4 Right-click or touch Standard PS/2 Keyboard and
select Uninstall.
128 If Something Goes Wrong
Keyboard help

NOTE Do NOT select the “Delete the driver software for this
device” box.

(Sample Image) Device Manager - Keyboard uninstall

5 After the driver uninstalls, restart your computer, see “To
Restart your computer” on page 44.
The driver is then reinstalled automatically.

Download the latest keyboard driver

1 In your Web browser go to
http://support.toshiba.com/drivers.
2 Enter your computer’s serial number.
3 Filter your search by Keyboard driver to find and
download the Toshiba Function Key driver for your
computer.
4 Install the Toshiba Function Key driver.
5 Restart your computer, see “To Restart your computer”
on page 44.
 If Something Goes Wrong
Touchpad help 129
Perform a system restore
You can perform a system restore to a period in time at
which the keyboard was working properly.

NOTE If no restore points have been previously created then

this method will not work, see “Saving system
configuration with restore points” on page 155.

1 In the Search field, type Create a restore point.

2 Click or touch Create a restore point.
3 Select the System Restore button on the System
protection tab.
4 Select Recommended Restore or Choose a
different restore point to restore the system to a point
at which your keyboard was working properly.

Clean the keyboard

1 Turn Off your computer and unplug all cords/cables and
connections, see “To Shut down your computer” on
page 43.
2 Leaving the lid to the computer physically open, turn it
upside-down and very gently shake your computer to
dislodge any foreign objects that might be under the
keys.

NOTE Please be very gentle when cleaning the keyboard.

Touchpad help
If you are having problems with your touchpad or your
touchpad is not working correctly. The information below will
help guide you through checking some of the most common
causes of touchpad problems.

Disable then enable the touchpad

Press the ( ) key to toggle the touchpad ON/OFF.
130 If Something Goes Wrong
Touchpad help

Install an external mouse

Without a touch screen it may be challenging to navigate
your way around the operating system without a working
touchpad. To help you troubleshoot the issue you may want
to install an (optional) external mouse.
1 Plug a USB mouse into an open USB port on your
computer.
2 If prompted, follow the on-screen instructions for
installation.

NOTE The computer may automatically download the needed

driver for your mouse (Internet connection required).

Perform a complete power cycle

1 Shut down your computer, see “To Shut down your
computer” on page 43.
2 Remove all accessories, and unplug all cables. This
includes USB flash drives, SD Card, and the power
cord/cable.
3 If your computer has a user-removable battery, remove
the battery and hold down the power button for
approximately 10 seconds.
4 Reconnect the battery (if you removed it) and the power
cord/cable.
5 Turn On the computer, and try the keyboard again.

Uninstall the touchpad driver

You can Uninstall the touchpad driver to allow Windows to
automatically reinstall the driver.
1 In the Search field, type Device Manager.
2 Click or touch the Device Manager application.
3 In the “Device Manager” select Mice and other
pointing devices.
4 Right-click or touch the device with touchpad in the
name and select Uninstall.
 If Something Goes Wrong
Touchpad help 131
NOTE Do NOT select the “Delete the driver software for this
device” box.

(Sample Image) Device Manager - touchpad uninstall

5 After the driver uninstalls, restart your computer, see “To
Restart your computer” on page 44.
The driver is then reinstalled automatically.

Download the latest touchpad driver

1 In your Web browser go to
http://support.toshiba.com/drivers.
2 Enter your computer’s serial number.
3 Filter your search by Touchpad driver to find and
download the touchpad driver for your computer.

NOTE In order to determine the correct driver to download, you

can look in Device Manager on your computer for the
device you wish to update and make note of the device
name. See “How to determine the correct drivers to
download” on page 151.

4 Install the touchpad driver.

5 Restart your computer, see “To Restart your computer”
on page 44.
132 If Something Goes Wrong
Display problems

Perform a system restore

You can perform a system restore to a period in time at
which the touchpad was working properly.

NOTE If no restore points have been previously created then

this method will not work, see “Saving system
configuration with restore points” on page 155.

1 In the Search field on the taskbar, type Create a

restore point.
2 Click or touch Create a restore point.
3 Select the System Restore button on the System
protection tab.
4 Select Recommended Restore or Choose a
different restore point to restore the system to a point
at which your touchpad was working properly.

Adjust the touchpad properties

1 In the Search field, type Change your mouse
settings.
2 Click or touch Change your mouse settings.

NOTE Some computers may have an Advanced tab (or

similar) to change the touchpad properties.

3 You can now change the configuration settings of your

touchpad.

Display problems
Here are some typical display problems and their solutions:
The screen is blank.
Display Auto Off may have gone into effect. Press any key to
activate the screen.
If you are using the built-in screen, make sure the display
priority is not set for an external monitor. To do this, press the
( ) key. If this does not correct the problem, press the
( ) key again to return the display priority to its previous
setting.
 If Something Goes Wrong
Display problems 133
HINT: Pressing the ( ) key several times will advance
you through the display options.

If you are using an external monitor:

❖ Check that the monitor is turned on.
❖ Check that the monitor’s power cord/cable is firmly
plugged into a working power outlet.
❖ Check that the cable connecting the external monitor to
the computer is firmly attached.
❖ Try adjusting the contrast and brightness controls on the
external monitor.
❖ Press the ( ) key to make sure the display priority is
not set for the built-in screen.
The screen does not look correct.
To choose a theme for your desktop background:
1 In the Search field, type Change the theme.
2 Click or touch Change the theme.
3 Select one of the available options.
You can also change the settings for individual components
separately by selecting each item.
For more information, see the Windows online Help.
A message displays saying that there is a problem
with your display settings and that the adapter
type is incorrect or the current settings do not
work with your hardware.
Reduce the size of the color palette to one that is supported
by the computer’s internal display.
To change the display properties:
1 Right-click or touch & hold in a blank area of the
Windows desktop.
2 Click or touch Display settings.
3 Scroll down and select Advanced display settings.
4 Use the menu to adjust the display options.
134 If Something Goes Wrong
Disk or storage drive problems

The display mode is set to “Simultaneous” and the

external display device does not work.
Make sure the external monitor is capable of displaying at
resolutions of 1280 x 800 or higher. Devices that do not
support this resolution will only work in Internal/External
mode, and not simultaneous mode.

Disk or storage drive problems

Problems with the storage drive or with external media
usually show up as an inability to access the drive or as
sector errors. Sometimes a drive problem may cause one or
more files to appear to have garbage in them.

Error-checking

NOTE This feature is not available for optical disc drives.

Run Error-checking, which analyzes the directories and files

on the storage drive and repairs any damage it finds.
To run Error-checking:
1 In the Search field, type computer.
2 Click or touch This PC from the list that appears.
3 Right-click or touch the drive you wish to check.

(Sample Image) Clicking on or touching the drive

4 In the pop-up menu, click or touch Properties.
The drive’s Properties box appears.
 If Something Goes Wrong
Disk or storage drive problems 135
5 Click or touch the Tools tab.
6 Click or touch the Check button.
The Error Checking box appears.
The system will alert you if you need to scan the drive.
7 Even if you do not need to scan the drive for errors you
can scan by clicking or touching Scan drive.
Error-checking tests and repairs the storage drive.
Your hard disk seems very slow.
If you have been using your computer for a long time, your
files may have become fragmented. Run Disk Defragmenter.
To do this:
1 In the Search field, type Defragment.
2 Click or touch Defragment and Optimize your
Drives.
3 From the Optimize Drives menu click or touch the drive
you wish to defragment.
4 Click or touch the Optimize button.
The system will display the status as it optimizes and
defragments the drive.
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery
procedures. Many software packages automatically create
backup files.
You may also be able to recover lost data using utility
software. Consult your network administrator.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does
not run properly, refer to its documentation and check that
the hardware configuration meets its needs.
136 If Something Goes Wrong
Optical disc drive problems

Optical disc drive problems

You cannot access a disc in the drive.
If the optical disc drive is an external drive, make sure the
two USB cables or the AC adaptor cable are properly
connected to the computer and refer to the documentation
that came with your drive.
Make sure the tray that holds the optical disc is closed
properly. Press gently until it clicks into place.
Open the tray and remove the disc. Make sure the tray is
clean. Any dirt or foreign object can interfere with the laser
beam.
Examine the disc to see if it is dirty. If necessary, wipe it with
a clean cloth dipped in water or a neutral cleaner.
Replace the disc in the tray. Make sure that the disc is lying
flat against the tray, label side up. Close the tray carefully,
making sure it has shut completely.
You press the disc eject button, but the drive tray
does not slide out.
Make sure the computer is connected to a power source and
turned on. The optical disc drive eject mechanism requires
power to operate.
Make sure a program is not accessing the drive and
preventing it from ejecting.
If you need to remove a disc and cannot turn on the
computer (for example, if the battery is completely
discharged), use a narrow object, such as a straightened
paper clip, to press the manual eject button. This button is in
the small hole next to the optical disc drive eject button on
the face of the optical disc drive tray.

Never use a pencil to press the manual eject button.

Pencil lead can break off inside the computer and
damage it.

Some discs run correctly but others do not.

Check that the type of disc you are using is compatible with
your optical disc drive. For more information regarding
supported optical media formats, refer to the complete detail
specifications for your computer at support.toshiba.com.
 If Something Goes Wrong
Web Camera help 137
If the problem is with an optical data disc, refer to the
software’s documentation and check that the hardware
configuration meets the program’s needs.
The disc will not come out of the drive when you
click the eject button on the screen.
Press the button on the optical disc drive itself. For
additional information see “You press the disc eject button,
but the drive tray does not slide out.” on page 136.

Web Camera help

There are a few easy steps to troubleshooting and fixing Web
Camera issues. Any one of the steps below may fix the
problem. After each step, test the Web Camera. If it works,
stop troubleshooting. If you do not wish to go through each
troubleshooting step, you may skip to “Perform a system
restore” on page 138.

Testing your internal Web Camera

1 In the Search field, type Camera.
2 Click or touch the Camera application.

NOTE If the Camera application is not available you can

download the Camera application from the Windows
store.

3 If the internal Web Camera works using the default

camera application but does not work with your third
party camera application contact the provider.

Uninstall the Web Camera driver

You can Uninstall the Web Camera driver to allow Windows
to automatically reinstall the driver.
1 In the Search field, type Device Manager.
2 Click or touch the Device Manager application.
3 Double-click or touch Imaging devices.
4 Right-click or touch Web Camera and select
Uninstall.

NOTE Do NOT select the “Delete the driver software for this
device” box.
138 If Something Goes Wrong
Web Camera help

(Sample Image) Web Camera driver - uninstall window

5 After the driver uninstalls, restart your computer, see “To
Restart your computer” on page 44.
The driver is then reinstalled automatically.

Perform a system restore

You can perform a system restore to a period in time at
which the Web Camera was working properly.

NOTE If no restore points have been previously created then

this method will not work, see “Saving system
configuration with restore points” on page 155.

1 In the Search field, type Create a restore point.

2 Click or touch Create a restore point.
3 Select the System Restore button on the System
protection tab.
4 Select Recommended Restore or Choose a
different restore point to restore the system to a point
at which your Web Camera was working properly.
 If Something Goes Wrong
Sound help 139
Check for problems with third party applications
Uninstall all other applications that use the Web Camera
except the pre-installed camera application. If uninstalling
the other applications does not fix the problem, reinstall
them. If it does fix the problem, try reinstalling them again to
check if the Web Camera continues to work. If it stops
working again, the problem may be with that specific
third-party application.

System Recovery
The final troubleshooting step is to perform a system
recovery. Recovering the computer to its original, out-of-the-
box state is one way to eliminate software as a possible
cause of the problem. Note that doing a system recovery will
return the computer to its default conditions, completely
wiping all data (personal documents, installed application,
and everything else).
To access system recovery options:
1 In the Search field, type recovery options.
2 Click or touch Recovery Options.
3 Select the recovery option of your choice and then read
and follow the on-screen prompts and warnings.
For more information, see “Recovering the Internal Storage
Drive” on page 45.

Sound help
Many sound problems may be caused by hardware that isn't
set up properly. The following troubleshooting tips may help
you check your software and hardware.

Use the Sound troubleshooter

1 In the Search field, type Find and fix audio playback
problems.
2 Click or touch Find and fix audio playback
problems.
3 Click or touch Next in the troubleshooter and follow the
on-screen instructions.
140 If Something Goes Wrong
Sound help

Check and set default speakers

1 In the Search field, type Change system sounds.
2 Click or touch Change system sounds.
3 Click or touch the Playback tab.
4 Select a playback device.
5 Click or touch the Set Default button.

NOTE If only one playback device is listed, that device is set as

the default automatically.

6 With the default playback device selected, click or touch

the Configure button.

(Sample Image) Speaker Setup window

7 Click or touch Stereo in the “Audio channels” box.

NOTE If “Stereo” is not available select any other available

option.

8 Click the Test button to send sound to each speaker, or

click an individual speaker to send sound to it.
9 If sound is heard correctly from each speaker, your
speaker setup is complete.
 If Something Goes Wrong
Sound help 141
10 If no sound is heard from all or one of the speakers, or if
the configuration type was changed, continue with the
speaker setup by clicking Next. Follow the on-screen
instructions to complete the speaker setup.

Uninstall the audio driver

You can Uninstall the audio driver to allow Windows to
automatically reinstall the driver.
1 In the Search field, type Device Manager.
2 Click or touch the Device Manager application.
3 Double-click or touch Sound, video and game
controllers.
4 Right-click or touch Sound Audio driver and select
Uninstall.

NOTE ❖ Do NOT select the “Delete the driver software for this
device” box.
❖ Take note of the audio driver name(s) in the event you
may need to manually download the audio driver from
support.toshiba.com/drivers.

(Sample Image) Audio driver - uninstall window

142 If Something Goes Wrong
Sound help

5 After the driver uninstalls, restart your computer, see “To

Restart your computer” on page 44.
The driver is then reinstalled automatically.

Download the latest sound driver

1 In your Web browser go to
http://support.toshiba.com/drivers.
2 Enter your computer’s serial number.
3 Filter your search by Sound driver to find and
download the Sound driver for your computer.

NOTE To determine which device requires a driver, follow the

procedure below:
a In the Search field, type Device Manager.
b Click or touch the Device Manager application.
c Select Sound, video and game controllers.
d The various Audio drivers will be listed under
“Sound, video and game controllers.”
e Take note of the Audio driver name(s) in order to locate
the proper driver on the Toshiba support Web site,
“Drivers & Software” page.

4 Install the desired Audio driver.

5 Restart your computer, see “To Restart your computer”
on page 44.

Perform a system restore

You can perform a system restore to a period in time at
which the sound system was working properly.

NOTE If no restore points have been previously created then

this method will not work, see “Saving system
configuration with restore points” on page 155.

1 In the Search field, type Create a restore point.

2 Click or touch Create a restore point.
 If Something Goes Wrong
Printer problems 143
3 Select the System Restore button on the System
protection tab.
4 Select Recommended Restore or Choose a
different restore point to restore the system to a point
at which your sound system was working properly.

Printer problems
This section lists some of the most common printer
problems.
The printer will not print.
Check that the printer is connected to a working power
outlet, turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will
not start printing when there are just two or three sheets of
paper left in the tray.
Make sure the printer cable is firmly attached to the
computer and the printer.
Run the printer’s self-test to check for any problem with the
printer itself.
Make sure you installed the proper printer drivers as shown
in the instructions that came with the printer.
You may have connected the printer while the computer is
on. Disable Sleep mode, turn off the computer, and turn off
the printer. Turn the printer back on, make sure it is online,
and then turn the computer back on.
Try printing another file. For example, you could create and
attempt to print a short test file using Notepad. If a Notepad
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s
manufacturer.
The printer will not print what you see on the
screen.
Many programs display information on the screen differently
from the way they print it. See if your program has a print
preview mode. This mode lets you see your work exactly as
it will print. Contact the software manufacturer for more
information.
144 If Something Goes Wrong
Wireless networking problems

Wireless networking problems

NOTE This section provides general troubleshooting tips for

networking problems, specifically wireless (Wi-Fi)
networking.
The terms and concepts used assume a basic
understanding of networks, and may be for more
advanced users. If you need assistance or if you are not
familiar with the terminology, please see Windows Help
and Support or contact your computer technician.

❖ If your computer is equipped with an internal Wi-Fi

adapter, verify that Airplane mode is OFF (the wireless
indicator light will be lit).
❖ Verify that your computer can detect access points or
routers. If it can detect a Wi-Fi access point or router
then it may be a configuration issue.
❖ Verify that signal strength is good using the utility
provided with the Wi-Fi adapter.
❖ If another computer is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other computer cannot browse to a
public Web site, the ISP’s (Internet Service Provider)
service may be disrupted.
❖ Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
❖ Check the Windows Control Panel's Device Manager to
verify that the Wi-Fi adapter is recognized by the
Windows operating system, and that the driver is
loaded. To access the Device Manager, in the Search
field, type Device Manager. Click or touch Device
Manager, select System and security, and then
System. Launch the Device Manager and carefully note
any error messages - these will be very helpful if you
should confer with a support technician at a later time.

NOTE To enable or disable wireless communication, use the

( ) key. For more information see “TOSHIBA Function
Keys” on page 163.
 If Something Goes Wrong
Connecting to the Internet 145
❖ Use IPCONFIG to verify that the computer has a useful
IP address - one other than the private address of
169.254.xxx.xxx assigned by Windows.
1 In the Search field, type Cmd.
2 Click Command Prompt.
3 Enter IPCONFIG/ALL, and then press ENTER.
The IP address for each active network adapter will be
displayed.
❖ Connect your computer directly to your router or
broadband modem, by plugging a standard CAT5
Ethernet patch cable (sold separately) into your
computer's RJ45 Ethernet port. If your connection
problem disappears, the problem lies in the Wi-Fi part of
your network.
❖ If you have enabled any security provisions (closed
system, MAC address filtering, Wired Equivalent Privacy
[WEP], etc.), check the access point vendor's Web site
for recent firmware upgrades. Problems with WEP keys,
in particular, are frequently addressed in new firmware
releases.

Connecting to the Internet

To connect to the Internet, you'll need an Internet Service
Provider (ISP) and additional hardware.
❖ ISP: An ISP is a company that gives you access to the
Internet. You sign up for an account with an ISP just as
you do for telephone service or utilities. ISPs are usually
phone companies (for a DSL or fiber optic connection) or
TV providers (for a cable or satellite connection).
❖ Hardware: For a broadband connection, such as DSL,
fiber optic, or cable, you may need a broadband
modem. This might be included as part of the start-up
hardware from your ISP when you sign up for a
broadband account or you might need to rent or
purchase a modem separately. If you plan to share
Internet access with multiple computers by using a
home network, you may also need a router. (Sometimes
a modem and router are combined in one device.)
146 If Something Goes Wrong
Connecting to the Internet

Using a wireless connection

After you have an ISP and you've connected your hardware
by following the ISP's instructions, you might already be
connected to the Internet. To find out, open your Web
browser and try visiting a Web site. If the Web site doesn't
appear, try connecting to a network.
Click or touch the Network ( ) icon on the taskbar. Click or
touch the network you wish to connect to, and then click or
touch Connect.

Troubleshooting an Internet connection – Verify

network status
The appearance of the Network ( ) icon in the taskbar
indicates the following conditions:

The network connection is set to wireless and you are

connected to a wireless access point.
Check with your ISP for network difficulties.
The network connection is set to wireless and you are
connected to a wireless access point, but have no
Internet connectivity.
Check with your ISP for network difficulties.
The network connection is set to wireless and you are
NOT connected to a wireless access point.
Check your home router and try moving your computer
closer to the wireless access point.
You are connected using a wired connection.
Check your modem and ISP for difficulties.
The network connection is set to Airplane mode.
Toggle Airplane mode using the ( ) key.
The wireless network adapter is disabled.
Double-click the Network icon and set Wi-Fi to On.
 If Something Goes Wrong
Connecting to the Internet 147
Troubleshooting an Internet connection – Verify
hardware
Before troubleshooting any problem you are having with
connecting to the Internet, verify the following:
1 Make sure all cords/cables are connected, (e.g. modem
connection from the wall and connection cables to the
router).

NOTE The modem and router may be combined into one

device.

2 Remove the power cord/cable from the modem and the

router.
3 Wait approximately 10 seconds, then plug the modem
and the router back in.
4 Wait for the modem and router to completely startup
before continuing.

NOTE This may take a few minutes to complete. Most devices

have indicator lights that indicate the progress. If it is not
apparent you may need to contact the manufacturer for
assistance.

5 Verify your Wi-Fi is turned On. Check the Network ( )

icon in the taskbar for signal strength.

Uninstall the network adapter driver

You can Uninstall the network adapter driver to allow
Windows to automatically reinstall the driver.
1 In the Search field, type Device Manager.
2 Click or touch the Device Manager application.
3 In the “Device Manager” double-click or touch Network
Adapters.
4 Right-click or touch the device that has “Wireless” in the
name and select Uninstall.
148 If Something Goes Wrong
Connecting to the Internet

NOTE Do NOT select the “Delete the driver software for this
device” box.

(Sample Image) Device Manager - Network adapter uninstall

5 After the driver uninstalls, open the Action menu in
Device Manager.
6 Select Scan for hardware changes.
7 After the driver uninstalls, restart your computer, see “To
Restart your computer” on page 44.
The driver is then reinstalled automatically.
If you are still unable to connect to a wireless network, you
may have a hardware issue that will require further
troubleshooting.
 If Something Goes Wrong
Connecting to the Internet 149
Troubleshooting an Internet connection – How to
verify TCP/IP
If the wireless network is not detected, you can check that
the hardware in the computer is working correctly by using
the PING command to verify that the network adapter and
TCP/IP is working properly. This can be done by performing
the following steps:
1 Open the command prompt by pressing the Windows
( ) + X keys, then selecting Command Prompt
(Admin) in the pop-up window.
2 At the command prompt, type ping 127.0.0.1 and press
ENTER.
3 If the network adapter and TCP/IP are functioning
correctly, you should receive a response that looks
similar to the following:

(Sample Image) Command Prompt window

If you receive an error message at this point, TCP/IP may not
be properly installed. To remove and reinstall TCP/IP,
perform the following steps:
150 If Something Goes Wrong
Downloading drivers and updates

1 In the command prompt window type netsh int ip

reset resetlog.txt (with the spaces as indicated) and
press ENTER.

(Sample Image) Command Prompt window

When you run this command, it will rewrite the registry
keys used for TCP/IP settings and have the same result
as removing and reinstalling the protocols.
2 Restart your computer and try connecting to your home
network and Internet again.
If the computer still does not detect a wireless network, the
driver for the network adapter may need to be removed and
reinstalled. During this process, the network adapter will be
removed, Windows will go through a hardware detection
process, and the driver will be reinstalled automatically.

Downloading drivers and updates

Using Toshiba Service Station
The easiest way to update your computer with the latest
components and drivers is to use Toshiba Service Station.
To access TOSHIBA Service Station:
1 In the Search field, type Service Station.
2 Click or touch the Service Station Utility.
3 Read and accept “TOSHIBA Service Station Utility
Software Notice & Acceptance,” (if required).
 If Something Goes Wrong
Downloading drivers and updates 151
4 Click or touch Check for Updates and install any
available updates.

NOTE It may be necessary to move the “TSS” application

screen to the right side of the display to reveal any
warning notices that may appear.

Manually download and install drivers and

updates

NOTE An Internet connection is required.

Follow the instructions below to download and install

component drivers and updates from Toshiba:
1 In your Web browser go to
http://support.toshiba.com/drivers.
2 Enter your computer’s model and/or serial number.
3 Filter your search to specify the type of driver needed.
4 Download and install the most recent drivers.
5 Follow the on-screen instructions.
6 Restart your computer, see “To Restart your computer”
on page 44.

How to determine the correct drivers to

download
When downloading or updating drivers, it is important to
choose the correct driver that will work properly for the
specific device in (or connected to) your computer. On the
“Drivers & Software” area of the Toshiba support Web site,
there may be several drivers listed for the same device.
Often, a particular device is made by several vendors, each
may require a specific driver made by that vendor.
The following steps will help ensure you choose the correct
drivers for your computer by using the Device Manager
application in Windows:
1 In the Search field, type Device Manager.
2 Click or touch the Device Manager application.
152 If Something Goes Wrong
DVD operating problems

3 Locate the device for which you wish to update the

driver. (e.g. If you want to find the touchpad driver you
would look under Mice and other pointing devices.)

(Sample Image) Driver install window

4 The above example indicates the touchpad vendor’s
name.
This tells you that when you go to
http://support.toshiba.com/drivers and enter your
computer’s model and/or serial number to find drivers, you
should filter your search by Touchpad driver to find the
latest driver from that vendor.

DVD operating problems

If you experience a problem playing DVDs, you may be able
to fix the problem yourself.
For general problems playing a DVD title, try the following
steps:
1 Verify that the disc is in a format that the drive supports.
2 Ensure that the disc is properly inserted in the drive tray.
3 Use the DVD Player software that came with your computer
to view DVD movies.
 If Something Goes Wrong
DVD operating problems 153
4 Clean the disc and try again.
A dirty drive can also cause audio problems. If you have
tried several discs and all fail, consider sending your
drive to an authorized service provider to get it cleaned.
5 In the Search field, type Computer. Click or touch This
PC from the list that appears.
The optical disc drive should appear in the list.
6 See “Downloading drivers and updates” on page 150 for
instructions on using Device Manager to view the optical
disc drive properties.
7 Check the Toshiba Web site for new information on
optical disc drives and their operation.
A blank screen appears while watching a
DVD-ROM movie or title.
Change the setting for when to turn off the display using the
following steps:
1 In the Search field, type Power options.
2 Click or touch Power options.
3 From the search list, click or touch Choose when to
turn off display.
4 To keep the display from turning off, click or touch
Never in both drop down lists.
5 Click or touch Save changes.
The screen saver runs while you are watching a
movie or title.
If the screen saver is enabled, it runs on top of any movie or
title you are watching. To disable the screen saver:
1 In the Search field, type Change screen saver.
2 Click or touch Change screen Saver.
3 Select None from the Screen saver drop-down list.
4 Click or touch OK.
154 If Something Goes Wrong
Develop good computing habits

Develop good computing habits

Save your work frequently.
You can never predict when your computer will lock, forcing
you to close a program and lose unsaved changes. Many
software programs build in an automatic backup, but you
should not rely solely on this feature. Save your work! See
“Computing tips” on page 61 for instructions.
On a regular basis, back up the information stored
on your internal storage drive.
Use Windows to back up files, or the entire computer, to a
flash drive, or external hard disk. Here are some ways you
can do this:
❖ Use the Windows operating system to back up files or
your entire computer to a flash drive, or external hard
disk.
❖ Copy files to a rewritable external storage device.
❖ Connect your computer to the office network and copy
files to your network partition.
Some people use a combination of these methods, backing
up all files weekly and copying critical files to external media
on a daily basis.
If you have installed your own programs, you should back up
these programs as well as your data files. If something goes
wrong that requires you to reformat your internal storage
drive and start again, reloading all your programs and data
files from a backup source will save time.
Read the documentation.
It is very difficult to provide a fail-safe set of steps you can
follow every time you experience a problem with the
computer. Your ability to solve problems will improve as you
learn about how the computer and its software work
together.
Get familiar with all of the documentation provided with your
computer, as well as the information that may come with the
programs and devices you purchase.
Your local computer store or book store sells a variety of
self-help books you can use to supplement the information
in the manuals.
 If Something Goes Wrong
Develop good computing habits 155
Data and system configuration backup in the
Windows operating system
The Windows operating system offers some easy-to-use
features for backing up your Windows settings and your
data - documents and other important files. Take advantage
of these features to protect yourself from much more difficult
and time-consuming restoration procedures, and to
safeguard your valuable data from loss.

Saving system configuration with restore

points
The System Restore feature of the Windows operating
system quickly creates restore points - ‘snapshots’ of your
Windows operating system configuration - and saves them
for later recall. If you experience problems after installing
some new hardware or software, you can easily select a
previously established Control Point to ‘turn back the clock,’
restoring the Windows operating system to the state it was in
just prior to the installation. This is much easier and more
effective than uninstalling the hardware or software, which
often leaves behind unwanted files and settings. It is also
easy to undo a restore point selection, if you change your
mind.
Follow these steps to create a restore point using the
System Restore utility:
1 In the Search field, type Create a restore point. Click
or touch Create a restore point from the list that
appears.
The System Protection tab of the System Properties
window appears.
2 Click or touch Configure.
3 Under Restore settings, select Turn on System
Protection.
4 Click or touch Apply.
5 Click or touch OK.
156 If Something Goes Wrong
Develop good computing habits

6 In the input field, enter a name that is descriptive enough

to be easily understood in the future, such as “Before
installing Brand X Accounting app.” Then click or touch
Create.
The Windows operating system creates the restore
point, automatically stamps it with the current date and
time, and displays a message that the restore point was
successfully created.
7 Click or touch Close.
Then, at a later time, you can re-establish your Windows
configuration using the saved restore point.
To do this:
1 In the Search field, type Create a restore point. Click
or touch Create a restore point from the list that
appears.
The System Protection tab of the System Properties
window appears.
2 Click or touch System Restore...
3 Click or touch Next.
4 Click or touch the Restore point you wish to use then
click or touch Next.
The time stamp and description of each Restore point is
displayed.

NOTE At this point you can click or touch “Scan for affected
programs” to determine what the impact of using the
chosen Restore Point will be.

5 Verify that the Restore point you chose is the correct

one. If it is not, click or touch Back to return to the
previous step.
6 Close all programs and save all open files.
7 Click or touch Finish, and then Yes to begin the system
restore.
Your Windows operating system configuration will now
be restored to the state it was in when the chosen
restore point was created, and then the computer will be
automatically restarted.
 If Something Goes Wrong
Develop good computing habits 157
Backing up your data or your entire
computer with the Windows operating
system
The most valuable component of your computer system is
the data you create and store on its internal storage drive.
Since problems with either hardware or software can make
the data inaccessible or even destroy it, the next most
valuable component of your computer system may be a
recent backup of your data.
Fortunately, the Windows operating system offers a
convenient way to back up your computer or just your
important files to a flash drive, or external hard drives. An
external hard drive is recommended in case the internal
storage drive fails.
Follow these steps to back up your computer or files to a
flash drive, or an external storage drive:

NOTE You cannot back up the computer while running on

battery power. Connect the AC adaptor before
continuing.

1 In the Search field, type Save backup copies of your

files with File History.
2 Click or touch Save backup copies of your files with
File History and follow the on-screen instructions to
back up your files.
For additional Help, press the FN + ( ) keys to launch the
Windows Help and Support screen. Search for “back up
files.”
158 If Something Goes Wrong
Develop good computing habits

General tips for installing hardware and

software
Here are a few tips to help ensure safe and easy installation
of new hardware (printers, pointing devices, external hard
drives, optical disc drive writers, scanners, etc.) and software
applications like Microsoft® Office and Adobe® Photoshop®,
or utility software such as special toolbars for your web
browser.
❖ Create a restore point (refer to “Saving system
configuration with restore points” on page 155). Before
installing anything, use the System Restore utility to set
a restore point (see the section titled restore points). If
anything goes wrong, you will then be able to easily
restore the Windows operating system to the state it was
in prior to the installation, undoing any changes that the
installation process introduced.
❖ Back up your critical data (see “Backing up your data or
your entire computer with the Windows operating
system” on page 157).
❖ Have your back up media on hand in case you need any
files from them.
❖ Do not guess - follow directions carefully! It is often
necessary to run an installation utility first - before
connecting a new hardware item to the computer. If the
device is connected first, it may be very difficult to
complete the installation successfully. Always carefully
follow the installation instructions that accompany the
hardware or software.
❖ Restart the Windows operating system. Always restart
the Windows operating system after each installation,
even if the installation utility does not prompt you to do
so. This will ensure that the installation is completed,
and will clean up anything that the installation utility left
behind.
❖ Do one installation at a time. If you have several new
items to add to your computer system, install just one at
a time, creating restore points immediately before each
successive installation. This will make it much easier to
determine the origin of any new problems. For best
results, follow this sequence:
1 Back up critical data.
2 Create a restore point.
 If Something Goes Wrong
Develop good computing habits 159
3 Install one item of hardware or software.
4 Restart the Windows operating system.
5 Use the new hardware or software for a while, noting
any new problems. Make sure that your critical
applications (email, business applications, etc.) are
working correctly, and verify that important devices
are still functioning.
6 For each additional hardware or software item,
repeat these steps, starting at step 1 if any of your
critical data has changed, or starting at step 2 if no
critical data has changed.
USB Sleep and Charge is not working.
USB Sleep and Charge may be disabled. Open the TOSHIBA
Sleep and Charge utility to check if the feature is disabled
and to enable it if necessary.
❖ Make sure that the device you want to charge is
connected to a port that supports the USB Sleep and
Charge function. Ports that support this feature are
identified with the ( ) icon.
❖ USB Sleep and Charge may be disabled. Open the
TOSHIBA Sleep and Charge utility to check if the feature
is disabled and to enable it if necessary. For more
information, see “Enabling/Disabling USB Sleep and
Charge” on page 114.
❖ Try selecting a different charging mode in the TOSHIBA
Sleep and Charge utility, if your computer provides more
than one charging mode. For more information, see
“Power supply mode settings” on page 114.
❖ If you are attempting to charge a device without an AC
adaptor connected to the computer, the computer's
battery power may be below the limit specified in the
TOSHIBA Sleep utility or the battery may be depleted.
Lower the limit in Sleep and Charge to enable charging
at the current battery power level, or, if battery power is
running low or is depleted, connect the AC adaptor to
your computer.
❖ The USB Sleep and Charge function may not work with
certain external devices even if they are compliant with
the USB specification. In those cases, power on the
computer to charge the device or use a different
charging device.
160 If Something Goes Wrong
Additional help

The “USB Wakeup function” does not work.

❖ When the “USB Sleep and Charge function” is set to
Enabled, the “USB Wakeup function” does not work for
ports that support the “USB Sleep and Charge function.”
If you are using an external USB keyboard, plug it into a
USB port without the “USB Sleep and Charge function”-
compatible icon ( ), if one is available. Otherwise
disable the “USB Sleep and Charge function” so that the
external keyboard is able to perform the “USB Wakeup
function.” For more information, see “Sleep Utilities” on
page 112.

Additional help
If you need further assistance
If you have followed the recommendations and are still
having problems, you may need additional technical
assistance.
❖ Since some problems may be related to the operating
system or the application you are using, it is important to
investigate all sources.
❖ Review the troubleshooting information for your
operating system.
❖ If the problem occurs while you are running a
application, consult the application’s documentation for
troubleshooting suggestions. Contact the software
company’s technical support group for their assistance.
❖ Consult the dealer from whom you purchased your
computer and/or application. Your dealer is your best
source for current information.
Technical support is available online at Toshiba’s support
Web site at support.toshiba.com. At this Web site you will
find answers for many commonly asked technical questions
in addition to downloadable software drivers, BIOS updates,
and many other downloads.

Contacting Toshiba
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent
software and hardware options for your computer, and for
other product information, be sure to regularly check the
Toshiba Web site at support.toshiba.com.
 If Something Goes Wrong
Other Toshiba Internet Web sites 161
Other Toshiba Internet Web sites
toshiba.com Toshiba corporate site
toshiba.com/us Marketing and product information in the
USA
accessories.toshiba.com Accessories information in the USA
www.toshiba.ca Canada
www.toshiba-Europe.com Europe
www.toshiba.co.jp/index.htm Japan
latin.toshiba.com Mexico and all of Latin America
acclaim.toshiba.com Toshiba USA Self-Service support web
site
laptopforums.toshiba.com Community discussion forums for
Toshiba laptop users

Toshiba’s worldwide offices

Australia Canada
Toshiba (Australia) Pty. Limited Toshiba Canada Ltd.
84-92 Talavera Road 191 McNabb Street
North Ryde NSW 2113 Markham, Ontario
Sydney L3R - 8H2
Australia Canada
France Germany
Toshiba Systèmes (France) S.A. Toshiba Europe GmbH
7, Rue Ampère; B. P. 131 Leibnizstraße 2
92800 Puteaux Cédex D-93055 Regensburg
France Germany
Italy Japan
Centro Direzionale Colleoni Toshiba Corporation, PCO-IO
Palazzo Perseo 1-1, Shibaura 1-Chome
Via Paracelso 10 Minato-Ku, Tokyo, 105-8001
20041, Agrate Brianza Japan
Milano, Italy
Latin America and Caribbean Mexico
Toshiba America Information Toshiba de México S.A. de C.V.
Systems, Inc. Sierra Candela No.111, 6to. Piso
9740 Irvine Boulevard Col. Lomas de Chapultepec.
Irvine, California 92618 CP 11000 Mexico, DF.
United States
162 If Something Goes Wrong
Toshiba’s worldwide offices

Spain United Kingdom

Toshiba Information Systems Toshiba Information Systems
(España) S.A. (U.K) Ltd.
Parque Empresarial San Fernando Toshiba Court
Edificio Europa, 1a Planta Weybridge Business Park
Escalera A Addlestone Road
28831 (Madrid) San Fernando de Weybridge, Surrey KT15 2UL
Henares United Kingdom
Spain
United States The Rest of Europe
Toshiba America Information Toshiba Europe (I.E.) GmbH
Systems, Inc. Hammfelddamm 8
9740 Irvine Boulevard D-4-1460 Neuss
Irvine, California 92618 Germany
United States

For more information on additional Toshiba worldwide

locations, please visit: www.toshiba.co.jp/index.htm.
Appendix A

TOSHIBA Function
Keys
TOSHIBA Function keys provide a quick way to modify
selected system functions and to launch applications.

Functions
TOSHIBA Function keys are used to set or modify the
following system functions:
❖ Cortana®
❖ Brightness control
❖ Output (Display switch)
❖ Touchpad
❖ Media buttons
❖ Volume mute
❖ Wireless
❖ Zoom In/Out
❖ Keyboard Backlight
❖ Zoom (Display resolution)

163

5.375 x 8.375 ver 2.3

164 TOSHIBA Function Keys
Functions

Cortana

This TOSHIBA Function key launches the Cortana

personal digital assistant.
Cortana helps you to be more productive by
completing basic tasks, like sending emails,
scheduling events, and performing Web searches.

Display brightness

This TOSHIBA Function key decreases the screen

brightness.

This TOSHIBA Function key increases the screen

brightness.

5.375 x 8.375 ver 2.3

 TOSHIBA Function Keys
Functions 165
Output (Display switch)

This TOSHIBA Function key cycles through the

display options and highlights the available options.
(Only the first option is available when you do not
have an external monitor attached.)
❖ PC screen only
❖ Duplicate
❖ Extend
❖ Second screen only

(Sample Image) Display mode options window

NOTE All of the above modes are always

displayed on the screen, however
only the available modes for your
system are functional, depending on
the attached external display(s).

5.375 x 8.375 ver 2.3

166 TOSHIBA Function Keys
Functions

Disabling or enabling the touchpad

This TOSHIBA Function key enables/disables the

touchpad.
To enable/disable the touchpad press the ( ) key.
For more information on using the touchpad, see
“Using the touchpad” on page 51.

Media buttons

This TOSHIBA Function key allows you to restart

playing the current track or go to the previous track.

This TOSHIBA Function key allows you to start

playing or pause the media currently playing.

This TOSHIBA Function key allows you to go to the

next track.

This TOSHIBA Function key decreases the volume.

This TOSHIBA Function key increases the volume.

Volume Mute

This TOSHIBA Function key enables/disables

volume mute.
When volume mute is enabled, no sound will come
from the speakers or headphones.

5.375 x 8.375 ver 2.3

 TOSHIBA Function Keys
Functions 167
Disabling or enabling wireless devices

This TOSHIBA Function key enables/disables the

Wi-Fi antenna in your computer.
The wireless modes are:
❖ Disables the wireless antenna
(Airplane mode is ON).
❖ Enables the wireless antenna
(Airplane mode is OFF).

Zoom In/Out

This TOSHIBA Function key allows you to zoom

out.

This TOSHIBA Function key allows you to zoom in.

Keyboard Backlight

This TOSHIBA Function key toggles the settings for

the keyboard backlight:
❖ Always On
❖ Always Off
❖ Keyboard activated
(While the keyboard is in use, the keyboard
backlight is On.)
(Available on certain models.)

Zoom (Display resolution)

This TOSHIBA Function key switches screen

resolution.
Cycle through the screen resolutions, and then select
FN + [Space bar] the desired resolution.

5.375 x 8.375 ver 2.3

Appendix B

Power Cord/Cable
Connectors
Your computer ships with the correct power supply for the
country of purchase. This appendix shows the shapes of the
typical AC power cord/cable connectors for various parts of
the world.

USA Canada

UL approved
CSA approved
United Kingdom Europe

VDA approved
NEMKO approved

BS approved
Australia

AS approved

168

5.375 x 8.375 ver 2.3

Glossary

TECHNICAL NOTE: Some features defined in this

glossary may not be available on your computer.

Acronyms
The following acronyms may appear in this User’s Guide.
AC Alternating Current
BIOS Basic Input/Output System
BD-ROM Blu-ray Disc Read-Only Memory
bps bits per second
CD Compact Disc
CD-ROM Compact Disc Read-Only Memory
CD-RW Compact Disc Rewrite Memory
CMOS Complementary Metal-Oxide Semiconductor
CPU Central Processing Unit
DC Direct Current
DMA Direct Memory Access
DIMM Dual Inline Memory Module
DOS Disk Operating System

169
170 Glossary

DPI Dots Per Inch

DVD Digital Versatile (or Video) Disc
DVD-ROM Digital Versatile (or Video) Disc Read-Only
Memory
FAT File Allocation Table
FCC Federal Communications Commission
GB gigabyte
GBps gigabytes per second
HDD Hard Disk Drive
HDMI High-Definition Multimedia Interface
HDMI CEC High-Definition Multimedia Interface Consumer
Electronics Control
HTML Hypertext Markup Language
IEEE Institute of Electrical and Electronics Engineers
I/O Input/Output
IRQ interrupt request
ISP Internet Service Provider
KB kilobyte
LAN Local Area Network
LCD Liquid Crystal Display
LED Light Emitting Diode
MB megabyte
MBps megabytes per second
PC Personal Computer
RAM Random Access Memory
RGB Red, Green Blue light (monitor)
RFI Radio Frequency Interference
ROM Read-Only Memory
RTC Real-Time Clock
SD Secure Digital
SDRAM Synchronous Dynamic Random Access Memory
SSD Solid State Drive
 Glossary
171
TFT Thin Film Transistor
USB Universal Serial Bus
URL Uniform Resource Locator
WAN Wide Area Network
www World Wide Web

Terms
The following terms may appear in this User’s Guide.
A active-matrix display—A liquid crystal display (LCD) made
from an array of liquid crystal cells using active-matrix
technology. Also known as a “TFT display,” in its simplest
form there is one thin film transistor (TFT) for each cell. This
type of display works well with computers because of its
shallow depth and high-quality color. Active-matrix displays
are viewable from wider angles than most passive-matrix
displays.
adapter—A device that provides a compatible connection
between two units. For example, the computer’s internal
display adapter receives information from the software and
translates it into images on the screen. An adapter can take
a number of forms, from a microprocessor to a simple
connector. An intelligent adapter (one that is capable of
doing some processing) may also be called a controller.
Alternating Current (AC)—The type of power usually
supplied to residential and commercial wall outlets. AC
reverses its direction at regular intervals. Compare Direct
Current (DC).
application—A computer program that you use to perform
tasks of a specific type. Applications include word
processors, spreadsheets, and database management
systems. See also program.

B backup—A copy of a file, usually on a removable disk, kept in

case the original file is lost or damaged.
Basic Input/Output System (BIOS)—See BIOS.
172 Glossary

baud rate—The speed at which a communication device, such

as a printer or modem, transmits information. Baud rate is
the number of signal changes per second (not necessarily
the same as bits per second). See also bits per second.
Blu-ray Disc (BD)—Offering more storage capacity than
DVDs, the format was developed to allow for more data
storage and to enable recording and playback of high-
definition video (HD).
BIOS (Basic Input/Output System)—Basic instructions,
stored in read-only memory (ROM), containing the
information the computer needs to check hardware and load
the operating system when you start up the computer.
bits per second (bps)—A way of measuring the speed at
which information is passed between two devices. This is
the basic unit of measure used in modem communications,
and is similar, but not identical, to the baud rate. See also
baud rate.
boot—To start the computer. The term “boot” originates from
bootstrap program (as in “pulling itself up by its bootstraps”),
a program that loads and initializes the operating system.
See also reboot.
boot disk—See system disk.

boot priority (startup sequence)—The order in which the

computer accesses its internal storage drives to locate the
startup files. Under the default startup sequence, the
computer looks for the startup files in the external media
before checking the internal storage drive.
bus—An electrical circuit that connects the central processing
unit (CPU) with other parts of the computer, such as the
video adapter, disk drives, and ports. It is the pathway
through which data flows from one device to another. See
also bus speed, frontside bus.
bus speed—The speed at which the central processing unit
(CPU) communicates with the other parts of the computer.
 Glossary
173
C cache—A section of very fast memory in which frequently used
information is duplicated for quick access. Accessing data
from cache is faster than accessing it from the computer’s
main memory. See also CPU cache, L1 cache, L2 cache.
CD—An individual compact disc. See also CD-ROM.

CD-ROM (Compact Disc Read-Only Memory)—A form

of high-capacity storage that uses laser optics instead of
magnetic means for reading data. See also CD. Compare
DVD-ROM.
Central Processing Unit (CPU)—The chip that functions as
the “brain” of the computer. It takes information from outside
sources, such as memory or keyboard input, processes the
information, and sends the results to another device that
uses the information.
character—Any letter, number, or symbol you can use on the
computer. Some characters are non-printing characters,
such as a paragraph break in a word-processing program. A
character occupies one byte of computer storage.
chip—A small piece of silicon containing computer logic and
circuits for processing, memory, input/output, and/or control
functions. Chips are mounted on printed circuit boards.
click—To press and release the pointing device’s primary button
without moving the pointing device. In the Windows
operating system, this refers to the pointing device’s left
button, unless otherwise stated. See also double-click.
compatibility—The extent to which computers, programs, or
devices can work together harmoniously, using the same
commands, formats, or language as another.
configuration—(1) The collection of components that make up
a single computer system. (2) How parts of the system are
set up (that is, configured).
controller—A device that controls the transfer of data from a
computer to a peripheral device and vice versa. For
example, disk drives, monitors, keyboards, and printers all
require controllers.
CPU—See Central Processing Unit (CPU).
174 Glossary

CPU cache—A section of very fast memory residing between

the CPU and the computer’s main memory that temporarily
stores data and instructions the CPU will need to execute
commands and programs. See also cache, L1 cache, L2
cache.
cursor—An on-screen symbol (usually a flashing vertical line)
that indicates the position where characters will appear
when you enter data.

D Desktop—Offers the traditional look and feel of the Windows

desktop found in Windows 7 and earlier releases of the
Windows operating system.
default—The setting selected by a program when the user does
not specify an alternative setting.
device—A component attached to the computer. Devices may
be external (outside the computer’s case) or internal (inside
the computer’s case). Printers, disk drives, and modems are
examples of devices.
device driver—A program (called a “driver”) that permits a
computer to communicate with a device.
dialog box—An on-screen window displayed by the operating
system or a program giving a direction or requesting input
from the user.
Direct Current (DC)—The type of power usually supplied by
batteries. DC flows in one direction. Compare Alternating
Current (AC).
Direct Memory Access (DMA)—A dedicated channel,
bypassing the CPU, that enables direct data transfer
between memory and a device.
directory—See folder.

disable—To turn a computer option off. See also enable.

disc—A round, flat piece of material, designed to be read from

and written to by optical (laser) technology, and used in the
production of optical discs, such as CDs and DVDs.
Compare disk.
 Glossary
175
disk—A round, flat piece of material that can be magnetically
influenced to hold information in digital form, and used in the
production of magnetic disks, such as hard disks. Compare
disc. See also hard disk.
disk drive—The device that reads and writes information and
programs on external media or hard disk. It rotates the disk
at high speed past one or more read/write heads.
document—Any file created with an application and, if saved
to disk, given a name by which it can be retrieved. See also
file.
double-click—To press and release the pointing device’s
primary button rapidly twice without moving the pointing
device. In the Windows operating system, this refers to the
pointing device’s left button, unless otherwise stated.
download—(1) In communications, to receive a file from
another computer through a modem or network. (2) To send
font data from the computer to a printer. See also upload.
drag—To hold down the mouse button while moving the pointer
to drag a selected object. In the Windows operating system,
this refers to the left mouse button, unless otherwise stated.
driver—See device driver.

DVD—An individual digital versatile (or video) disc. See also

DVD-ROM.
DVD-ROM (Digital Versatile [or Video] Disc Read-Only
Memory)—A very high-capacity storage medium that uses
laser optics for reading data. Each DVD-ROM can hold as
much data as several CD-ROMs. Compare CD-ROM.

E enable—To turn on a computer option. See also disable.

executable file—A computer program that is ready to run.

Application programs and batch files are examples of
executable files. Names of executable files usually end with
a .com or .exe extension.
expansion device—A device that connects to a computer to
expand its capabilities. Other names for an expansion device
are port expander, port replicator, docking station, or
network adapter.
176 Glossary

extension—See file extension.

external device—See device.

F file—A collection of related information, saved on disk with a

unique name. A file may be a program, information used by a
program, or a document. See also document.
File Allocation Table (FAT)—The section of a storage drive
that keeps track of the location of stored files.
file name—A set of characters that uniquely identifies a file
within a particular folder. It consists of two parts: the actual
name and the file name extension. See also file extension.
file extension—The three characters following the period
(pronounced “dot”) at the end of a file name. The extension
indicates the type of file. Examples are .exe for program files
and .hlp for help files. See also file name.
folder—Also called directory. A container for organizing files
saved to a disk. A folder is symbolized on screen by a
graphical image (icon) of a file folder. A folder can contain
files and other folders.
format—(verb) To prepare a blank disk for use with the
computer’s operating system. Formatting creates a structure
on the disk so the operating system can write information to
the disk or read information from it.
frontside bus—The primary pathway (bus) between the CPU
and the computer’s main memory. Also called “system bus.”
See also bus.

G ground—A conductor to which all components of an electric

circuit are connected. It has a potential of zero (0) volts, is
connected to the earth, and is the point of reference for
voltages in the circuit.

H hard disk—A storage device composed of a rigid platter or

platters that can be magnetically coded with data. Hard
disks hold much more information than some external media
and are used for long-term storage of programs and data.
The primary (or only) hard disk in a computer is usually fixed,
but some computers have secondary hard disks that are
removable.
 Glossary
177
hardware—The physical components of a computer system.
Compare software.
HDMI (High-Definition Multimedia Interface)—An
interface used to transmit high quality audio and video signal
via a single cable in digital format, providing better picture
quality than analog signal.
HDMI-CEC (HDMI Consumer Electronics Control)—
One A/V component can control another while using this
function, if connected with HDMI cables. See also HDMI.
hot swapping—The ability to add or remove devices from a
computer while the computer is running and have the
operating system automatically recognize the change.

I icon—A small image displayed on the screen that represents a

function, file, or program.
interlaced—A method of refreshing a computer screen, in
which only every other line of pixels is refreshed. Interlaced
monitors take two passes to create a complete screen
image. Compare non-interlaced.
internal device—See device.

Internet—The decentralized, world-wide network of computers

that provides electronic mail, the World Wide Web, and other
services. See also World Wide Web.

K keyboard shortcut—A key or combination of keys that you

use to perform a task instead of using a pointing device such
as a mouse.

L L1 (level one) cache—Memory cache built into the processor

to help improve processing speed. See also cache, CPU
cache, L2 cache.
L2 (level two) cache—Memory cache installed on the
motherboard to help improve processing speed. It is slower
than L1 cache and faster than main memory. See also
cache, CPU cache, L1 cache.
LAN (Local Area Network)—A group of computers or other
devices dispersed over a relatively limited area and
connected by a communications link that enables any
device to interact with any other on the network.
178 Glossary

LED (Light Emitting Diode)—A solid state lamp (SSL) that

uses light-emitting diodes (LEDs) as the source of light,
which offers long life and high efficiency output. Multiple
diodes are used together, since the light created by
individual light-emitting diodes is small compared to
incandescent and compact fluorescent lamps.
LCD (Liquid Crystal Display)—A type of display that uses a
liquid substance between two transparent electrode panels.
When an electric current passes through the electrodes, the
molecules in the liquid form a crystalline pattern that
polarizes the light passing through it. A filter over the
electrodes permits only non-polarized light to pass to the
surface of the display, creating light and dark pixels.
load—To move information from a storage device (such as a
hard disk) into memory for processing.
local area network—See LAN.

logical drive—A section of a disk that is recognized by the

operating system as a separate disk drive. A system’s logical
drives may differ from its physical drives. For example, a
single hard disk drive may be partitioned into two or more
logical drives.

M memory—Typically refers to the computer’s main memory,

where programs are run and data is temporarily stored and
processed. Memory can be volatile and hold data
temporarily, such as RAM, or it can be non-volatile and hold
data permanently, such as ROM. A computer’s main
memory is RAM. See also RAM, ROM.
microprocessor—See Central Processing Unit (CPU).

motherboard—The computer’s main circuit board that

contains the processor, memory, and other primary
components.
MS-DOS prompt—See system prompt.

multi-function drive—A DVD drive that can read and write to

CD and DVD media.
multimedia—A combination of two or more media, such as
sound, animation, and video in a computer program or
presentation.
 Glossary
179
N network—A collection of computers and associated devices
that are connected by communications facilities. A network
allows you to share data and peripheral devices, such as
printers, with other users and to exchange electronic mail.
non-interlaced—A method of refreshing a computer screen,
in which each pixel of every line is refreshed as the electron
beam scans across and down the screen. Compare
interlaced.
non-system disk—A disk for storing programs and data that
cannot be used to start the computer. Compare system disk.

O online—Available through the computer. Online may refer to

information being read from your own computer’s internal
storage drive, such as online documentation or online Help,
or to information coming from another company on a
company network or the Internet.
operating system—A set of programs that controls how the
computer works. Examples of operating systems are the
Windows Vista, Windows 7, and Windows 8 operating
systems.
optical disc drive—A drive which reads plastic coated discs
on which information is recorded digitally, and uses a laser
to read data, music, or videos.

P password—A unique string of characters entered by a user to

verify his or her identity to the computer or the network.
peripheral—Any device, such as a printer or joystick, that is
attached to the computer and controlled by the computer’s
CPU.
pixel—Short for “picture element.” The smallest dot that can be
produced on a screen or printer.
Plug and Play—Generally, refers to the computer’s ability to
automatically configure itself to work with peripheral devices.
When capitalized, refers to a standard that, when followed
by a device manufacturer, allows a computer to configure
itself automatically to work with the device.
180 Glossary

pointer—An icon (usually an arrow) that moves on the screen

when you slide your finger across the touchpad or move a
mouse. Used to point to and select/activate on-screen
items, such as icons, menu items, and buttons. The shape
and purpose of the pointer varies depending on the program
you are using and what you are doing.
pointing device—Any device, such as the touchpad or a
mouse, that enables you to move the pointer on the screen.
port—A socket on the computer where you plug in a cable for
connection to a network or a peripheral device.
processor—See Central Processing Unit (CPU).

program—A set of instructions that can be executed by a

computer. The general classes of programs (also called
software) are operating system, application, and utility. See
also operating system, application, utility.
properties—The attributes of an object or device. For example,
the properties of a file include the file’s type, size, and
creation date.

R RAM (Random Access Memory)—Volatile memory that

can be written to as well as read. Volatile here means that
information in RAM is lost when you turn off your computer.
This type of memory is used for your computer’s main
memory. See also memory. Compare ROM.
Random Access Memory—See RAM.
Read-Only Memory—See ROM.

reboot—See boot, restart.

removable disk—A disk that can be removed from a disk

drive. A Flash drive is one example of a removable disk.
resolution—A measure of the sharpness of the images that
can be produced by a printer or displayed on a screen. For a
printer, resolution is expressed in dots per inch (dpi). For a
screen, it is expressed as the number of pixels available
horizontally and vertically.
restart—Synonymous with reboot. To reset the computer by
reloading the operating system without turning the computer
off. See also boot.
 Glossary
181
RGB (Red, Green, Blue) monitor—A monitor that
reproduces all colors by mixing red, green, and blue light in
various combinations.
RJ45 connector—An eight-wire connector used to connect a
computer to a network.
ROM (Read-Only Memory)—Non-volatile memory that can
be read but not written to. Non-volatile here means that
information in ROM remains whether or not the computer is
receiving power. This type of memory is used to store your
computer’s BIOS, which is essential instructions the
computer reads when you start it up. See also BIOS,
memory. Compare RAM.
S Secure Digital (SD)—A small, portable, non-volatile memory
card used to store and transfer data between digital
products, providing encryption capability for content
security.
select—To highlight or otherwise specify text, data, or graphics
with the intent to perform some operation on it.
shortcut—See keyboard shortcut.

Sleep—A feature of some Windows operating systems that

allows you to turn off the computer without exiting your open
applications and to continue from where you left off when
you turn the computer on again.
software—See program. Compare hardware.
solid state drive—A data storage device that utilizes solid-
state memory as opposed to a hard disk (see also hard disk).
Solid state drives hold a large amount of information and are
used for storage of programs and data.
Swipe—Swipe an open window to the left or right of the screen
to display the next or previous window.
system prompt—The symbol (in the MS-DOS® operating
system, generally a drive letter followed by a “greater than”
sign) indicating where users are to enter commands.
182 Glossary

T TFT display—See active-matrix display.

Touch—To activate items displayed on the screen, such as

apps, setting icons, and on-screen buttons by touching
them with your finger.
Tile/Tiles—A list of square or rectangular icons on the Start
menu representing applications that can be accessed by
selecting them.

U Universal Serial Bus (USB)—USB is a serial bus that

supports data transfer. USB allows hot swapping of
peripherals. See also bus, hot swapping, serial.
upload—To send a file to another computer through a modem
or network. See also download.
USB—See Universal Serial Bus (USB).

USB Flash drive—A small, portable flash memory card that

plugs into a computer’s USB port and functions as a
portable hard drive. They are smaller and more durable than
an external hard drive because they do not contain any
internal moving parts, but have less storage capacity. See
also Universal Serial Bus (USB).
utility—A computer program designed to perform a narrowly
focused operation or solve a specific problem. Utilities are
often related to computer system management.

W Web—See World Wide Web.

Wi-Fi—A registered trademark term of the Wi-Fi Alliance that
stands for Wireless Fidelity, and is another term for the
communication protocol to permit an Ethernet connection
using wireless communication components.
World Wide Web (www)—The worldwide network of Web
sites linked together over the Internet. A user of the Web can
jump from site to site regardless of the location of the
computer hosting the site. See also Internet.
Index
A changing 83
AC adaptor 39 charge indicator light 40
AC power 76 charge time 76
AC power light 39 charger 76
accessing charging 41, 76
network 97 charging the real-time clock
adding (RTC) 77
memory 39 conserving power 81
optional external devices 45 determine remaining power 79
adding desktops 93 disposal 88
adequate ventilation indicator light 79
cooling fan 38 installation 86
adjusting low charge 80
touchpad settings 54 maintaining 87
Advanced Startup options 123 maximum capacity 75
app, starting 66 monitoring power 40, 78
audio features 97 power management 76
B power options 80
backing up files 62, 67 real-time clock (RTC) 76
Backlit keyboard 64 recharge time 75
battery removing 84
battery life 75 RTC memory 76
Call2Recycle 88 running computer on battery
care 87 power 74

183
184 Index

safety precautions 87 AC adaptor 39

setting notifications 80 AC adaptor cord to (DC-IN) 40
taking care of 87 computer to a network 97
battery indicator light 79 external device 55
BIOS Setup HDMI-compatible TV or
see System Settings display device 56
button power cord/cable 40
eject, optical disc drive 69 power source 40
mute button 70 cooling fan
next track button 70 adequate ventilation 38
play/pause button 70 customize
previous track button 70 computer settings 58
volume increase/decrease D
buttons 70 data/entire system backup
buttons troubleshooting 157
media control buttons 70 desktop
C adding desktops 93
Call2Recycle creating new icon 91
battery 88 exploring the 90
caring for your computer 58 icons 91
changing recycle bin 91
battery 83 standard features 91
charging the battery 41 Start button 92
cleaning the computer 59 Task view 93, 94
communications directing
set up 95 display output 57
computer disabling
caring for 58 touchpad 55
cleaning 59 display
environmental precautions 30, troubleshooting 133
89 display devices
moving 59 external 56
running on battery power 74 Display Utility 118
setting up 38 display, external
computer lock 59 adjusting 58
computer will not start disposal information 18
troubleshooting 120 disposing of used batteries 88
computing habits documentation 29
troubleshooting 154 downloading drivers/updates
computing tips 61 determine correct drivers 151
connecting manually download/install 151
 Index
185
Toshiba Service Station 150 function keys 63
drivers H
downloading 150 headphones
DVD using 98
removing with computer off 72
I
removing with computer on 72
icon
DVD player
desktop 91
troubleshooting 152
moving to desktop 91
DVDs
Power 43, 44
using 68
recycle bin 91
E safety 28
eco power plan 83 Initial setup
eco Utility 104 using your computer for the
eject button first time 41
optical disc drive 69 installing
eject, optical disc drive 69 a charged battery 86
enabling internal storage drive
touchpad 55 recovery 45
enabling/disabling touchpad 166 Internet
ENERGY STAR 25 connecting 145
exploring Internet connection
desktop 90 troubleshooting 146, 147, 149
external display device wireless connection 146
HDMI Out port 56
K
external display, adjusting 58
keyboard
F Function keys 63
files function keys 63
backing up 62, 67 Print screen 63
saving 67 special Windows keys 64
Function Keys troubleshooting 127
disabling or enabling wireless using 62
devices 167 keys
Function keys 166 function keys 63
Cortana 164
L
display brightness 164
LEDs
Keyboard Backlight 167
system indicator lights 79
media buttons 166
AC adaptor light 78
Output (Display switch) 165
AC power light 39, 40
volume mute 166 battery light 40, 41
Zoom (Display resolution) 167 Web Camera light 99
Zoom In/Out 167 Licenses 17
186 Index

lock inserting 70
computer, using 59 playing optical media 71
M positioning 70
maintaining your battery 87 recording optical media 71
manual eject hole removing with computer off 72
optical disc drive 69 removing with computer on 72
media control buttons optical disc drive
mute button 70 components 69
next track button 70 drive in-use indicator light 69
play/pause button 70 eject button 69
previous track button 70 handling an optical disc 71
using 70 inserting an optical disc 70
volume increase/decrease manual eject hole 69
buttons 70 playing optical media 71
memory recording optical media 71
adding 39 removing a disc 72
Memory card reader troubleshooting 136
inserting memory media 100 using 68, 69
removing memory media 101 optical discs
using 100 troubleshooting 136
microphone optical media
using 97 recording 71
monitor problems optional external devices
troubleshooting 133 adding 45
monitoring battery power 78 P
mouse properties 66 password
moving the computer 59 deleting a supervisor 107
N deleting a user 109
network instant password 105
accessing 97 power-on password 105
connecting your computer 97 setting 105
networking setting a supervisor 105
wireless 95 setting a user 107
notification area 94 supervisor password 105
notifications 94 user password 105
utility 105
O
port
online resources
HDMI 56
Toshiba 73
HDMI Out port 56
optical disc
Power
Auto-Run feature 71
icon 43, 44
handling 71
 Index
187
power battery from the computer 84
connecting cable to AC Restart
adaptor 40 computer 43, 44
cord/cable 40 restart computer 44
cord/cable connectors 168 restore points
energy-saving features 74 troubleshooting 155
power down running computer on battery power
shut down 43 74
power light 79 S
power management 76 safety
optimum performance 76 computer 89
power plans disposing of batteries 88
selecting power plan options icons 28
82 precautions 36
power saving options 81 safety precautions
precautions battery 87
safety 36 saving files 67
printer selecting
troubleshooting 143 a place to work 30
problem solving power plan options 82
contacting Toshiba 160 video cables 56
Startup options 123 Service Station 116
R setting
real-time clock (RTC) low battery notifications 80
battery 76 setting up
recording sounds 97 AC adaptor 39
recovery communications 95
creating a recovery drive 46 computer 38
installing drivers and work environment 30
applications 50 settings
internal storage drive 45 customize computer settings
reset your PC 49 58
restoring from a recovery drive Sleep mode 44
48 Sleep Utilities 112
recycle bin icon 91 sounds
registering computer 43 recording 97
removing speakers
an optical disc with computer using external 98
on 72 Special Windows keys
and optical disc with computer Application key 64
off 72 Windows key 64
188 Index

starting an app 66 troubleshoot Internet connection,

Startup menu verify TCP/IP 149
problem solving 123 troubleshooting 132
Startup options AC power light is blinking 121
Advanced options 123 battery light is blinking 122
Reset your computer 123 bookmarked site not found
supervisor password, deleting 107 125
supervisor password, set up 105 computer will not start 120
system indicator lights contacting Toshiba 160
AC power 39 corrupted/damaged data files
drive in-use indicator 69 135
LEDs 40, 41, 78, 79, 99 data/entire system backup
System Settings 110 157
T display error message 133
taking care of battery 87 display problems
Task view screen is blank 132
taskbar 93, 94 DVD player 152
taskbar 94 eject button 136
television error message, warning
adjusting display 58 resume failure 120
tips Error-checking 134
for computing 61 external display problems 134
Toshiba external monitor 133
online resources 73 good computing habits 154
registering computer hard disk drive is slow 135
Toshiba Web site 43 installing hardware/software
worldwide offices 161 158
TOSHIBA Application Installer 117 keyboard 127
TOSHIBA Function key missing files/trouble accessing
zooming in 167 a drive 134
zooming out 167 on-screen eject button 137
TOSHIBA Function Keys optical disc drive 136
functions 163 power and batteries 125
touch screen navigation 65 printer 143
touchpad restore points 155
troubleshooting 129 screen does not look correct/
using 51 flickers 133
traveling tips 89 slow Internet connection 125
troubleshoot Internet connection, sound 139
verify hardware 147 touchpad 129
troubleshoot Internet connection, trouble running discs 136
verify network status 146 trouble running programs 135
 Index
189
URL address not found 125 USB Sleep and Charge
USB Sleep and Charge cannot use 159
cannot use 159 USB Wakeup function
USB Wakeup function does not work 160
does not work 160 user password, deleting 109
Web Camera 137 user password, setting 107
Windows operating system not using
working 122 a microphone 97
wireless networking 144 computer lock 59
troubleshooting keyboard DVDs 68
clean the keyboard 129 eco power plan 83
latest keyboard driver 128 Memory card reader 100
power cycle 127 optical disc drive 68
system restore 129 touchpad 51
uninstall/reinstall driver 127 Web Camera 99
troubleshooting network adapter using the keyboard 62
uninstall/reinstall driver 147 Utilities 103
troubleshooting sound V
check and set default speakers
video projector
140
adjusting display 58
latest sound driver 142
system restore 142 W
uninstall/reinstall driver 141 warranty
use the sound troubleshooter standard limited warranty 29
139 Web Camera
troubleshooting touchpad using 99
disable/enable 129 Web sites 160
install external mouse 130 Wi-Fi
latest driver 131 wireless networking 95
power cycle 130 Windows operating system
system restore 132 desktop 90
touchpad properties 132 troubleshooting 122
uninstall/reinstall driver 130 Windows Store 95
troubleshooting Web Camera wireless networking 95
System Recovery 139 troubleshooting 144
system restore 138
testing 137
third party apps 139
uninstall/reinstall driver 137
U
updates
downloading 150