AI Embedded in Everyday Applications

The document discusses how AI is being embedded into everyday business applications and workflows to help employees across different business functions and roles. AI capabilities are woven into applications like Dynamics 365 and Microsoft 365 to provide intelligent insights in areas like sales, marketing, customer service, and finance. AI is also being used in productivity tools like Microsoft Teams, Outlook, and Office to help employees collaborate more effectively, focus on important tasks, and uncover timely insights. New AI technologies continue to be developed that empower employees with tools to amplify their capabilities and achieve more.

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AI Embedded in Everyday Applications

Uploaded by

Zoltán Bagó

Available Formats

Download as PDF, TXT or read online on Scribd

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AI embedded in

everyday applications

To truly realize the potential of AI, it’s essential to bring AI to every employee in ways that are relevant and
meaningful to their work.

Business users can take advantage of intelligent business applications like Dynamics 365 and Microsoft 365 that
weave relevant AI capabilities into their existing workflows. Let’s take a look at some examples of these
applications that can help anyone use AI to get more done.

Business function AI
For horizontal functions like sales, marketing, customer service, and
finance, organizations across industries can use AI to solve problems
and gain insight. The first step is often with software-as-a-service
(SaaS) AI solutions, which deliver results quickly and in a cost-
effective way.

With powerful intelligence in their existing workflows, business users

can be more proactive and effective in their core competences.

Using a few of our Dynamics 365 AI offerings as examples, we’ll take

a look at a few of the most powerful scenarios where AI is already
having a proven impact:

• Sales: Sellers can sell smarter with embedded AI-powered

insights fueled by customer data.
• Marketing: AI-powered customer insights give marketing
users a single view of their customers to optimize engagements and discover insights that drive
personalized and meaningful experiences.
• Customer service: Customer service users can gain insights to address increasing volumes and manage
efficient agent distribution. They can also create virtual agents that identify and resolve customer issues
quickly—all without having to write code.
• Operations: Operations users can gain insights into how their customer use their products and services,
helping them transform the way they develop, market, sell, and support them.
• Commerce: Commerce users can use AI insights to help them more effectively manage cashflows using
payment recommendations, intelligent budget proposals, and cashflow forecasting. They can even use AI
to better protect their e-commerce business—and their customers—against fraud.

With business applications that use AI as a core ingredient, users can bring together relationships, processes, and
data across applications to gain increased visibility and control.

Everyday AI
There are also numerous AI capabilities that anyone can use to address the realities of the modern workplace like
virtual communication and the overwhelming amount of information. For example, we’re putting AI to work in
Microsoft 365 apps that people use every day—like Microsoft Teams, Outlook, and Office. With these intelligent
productivity experiences, employees can collaborate and conduct meetings more effectively, focus their time on
value-added work, and uncover timely insights to improve their work.

1
Everyday AI for remote work
Virtual meetings are becoming more and more critical in most of our lives. While there’s no true replacement for
in-person collaboration, there are new AI tools that can decrease pain points, increase human connection, and
make virtual work more engaging. For example, intelligent experiences in Microsoft Teams like background blur
and custom backgrounds can help meeting participants minimize the chances of disturbances appearing on their
screen. Live captions help improve accessibility for meeting participants who are hard of hearing or have hearing
loss, non-native English speakers, or even for those with a sleeping baby nearby. Business users can even leverage
real-time noise suppression to reduce distractions such as loud typing or a barking dog.

Everyday AI for focus

Whether working remotely or in a physical workplace, AI can also help employees focus their time and attention
on what matters most. For instance, the Briefing email from Cortana compiles important information about
upcoming meetings and outstanding tasks in Outlook. It also enables employees to set aside daily “focus time” to
work uninterrupted with notifications silenced. In Outlook mobile, employees can use natural language to ask
Cortana to read out their new emails and share any changes to their schedule—so they can catch up even when
their hands are busy with other things.

Everyday AI for productivity

Breakthroughs in AI technologies have also enabled the transformation of personal productivity in apps people
use every day like PowerPoint, Word, and Excel. To help prepare more engaging presentations, users can take
advantage of intelligent suggestions for slide designs. They can even rehearse the presentation and receive real-
time feedback to improve pacing and limit filler words or culturally insensitive phrases. Writers can take advantage
of intelligent suggestions to not only correct spelling and grammar but also rephrase entire sentences for more
impact or clarity. Writers can also get intelligent suggestions for spelling out acronyms, putting numbers in real-
world perspective, citing reference material, and even flagging potentially unoriginal language.

Everyday AI for search

As the world’s information grows by around 60% every year, staying
up to date and making sense of it all can be increasingly
overwhelming.1 Yet harnessing information has become the key to
almost everything—from improving productivity to understanding
customers and much more. AI-powered search experiences like
Microsoft Search can help business users wade through this data to
uncover more impactful insights and make better data-driven
decisions. Microsoft Search enables users to search for people, files,
sites, and more across their organizational data and public web
data—all from within the Microsoft 365 products they’re already
working in. Results are even personalized to each user.

And this is just the tip of the iceberg. New AI tools and technologies
are being released every day that can help business users be more
effective and productive. Now is the time to put AI in the hands of your employees. Empowered with the right AI
tools, every employee has the potential to amplify their capabilities and achieve more. 2

1
IDC, The Digitization of the World: From Edge to Core,” John Gantz, David Reinsel, John Rydning, November 2018
2
Economist Intelligence Unit, “The Experience of Work: the Role of Technology in Productivity and Engagement,” 2019.
3
Forrester Consulting, “Extending the Value of AI to Knowledge Workers,” January 2019.