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Service Blueprint Hospital PDF

The blueprint outlines the process a patient goes through at a hospital, from parking and registration to consultation, examinations, laboratory tests, treatment, and follow up care. Key touchpoints include registration, visits with specialty departments, doctors, and the pharmacy, as well as diagnostic tests and treatments. The document maps both the visible and backstage processes and interactions between staff that support the patient's journey through the hospital system.

Uploaded by

Mansi Saini
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
6K views1 page

Service Blueprint Hospital PDF

The blueprint outlines the process a patient goes through at a hospital, from parking and registration to consultation, examinations, laboratory tests, treatment, and follow up care. Key touchpoints include registration, visits with specialty departments, doctors, and the pharmacy, as well as diagnostic tests and treatments. The document maps both the visible and backstage processes and interactions between staff that support the patient's journey through the hospital system.

Uploaded by

Mansi Saini
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SERVICE BLUEPRINT-HOSPITAL

EVIDENCE

Hospital Stretchers/wh
PHYSICAL

Registration Special Consultation Examination Laboratory Medicine Doctor Consolation Hospital


parking eelchairs for desk department room room shop cabin room parking
patients desk
CUSTOMER

Arrival at Help from Disagree to Go to Buy Come back


ACTION

Tell health Go to Go to Go to Agree to Go to Leave


hospital staff (if problem specialty consultation examination continue continue laboratory required on specific consultation hospital
needed) department room room supplies date room

Line of interaction

Body+ Read Staff collects Treatments Doctor Notes


CONTACT
ONSTAGE

Process Process Doctor notes Dr. directs to


PRRSON

complain area investigations OPD and prescribed examines recovery


registration registration complaints exam prescribed concerned lab samples and follow up patient progress on
date OPD

Line of visibility
BACKSTAGE
CONTACT

Doctor makes Conducts Preparation


PRRSON

provisional Doctor makes final Further


mentioned of report
diagnosis diagnosis diagnosis
tests

Line of internal interaction


PROCESSES

Registration Registration Provisional diagnosis Preparation


SUPPORT

system system becomes final Patient details updated in system of bill


diagnosis

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