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Last Updated: 03 June 03
Troubleshooting Guide
This troubleshooting guide will provide you with information about Star Wars Galaxies™: An Empire
Divided™. You will find solutions to common problems that were encountered while running the game in
the Windows 98 SE, Millennium Edition (ME), 2000, and XP operating systems with DirectX 9.0a.

Table of Contents

1. General Information

2. General Troubleshooting

3. Installation

4. Performance

5. Video Issues

6. Sound Issues

7. Connectivity Devices and Issues

8. CD-ROM Drive Issues

9. Controller Device Issues

10. DirectX Setup

11. How to Contact Sony Online Entertainment

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 12. Web Sites

-1- General Information

DISCLAIMER
This troubleshooting guide reflects LucasArts’ best efforts to account for and attempt to solve problems
that you may encounter while playing Star Wars Galaxies™: An Empire Divided™ computer video
game. LucasArts makes no representation or warranty about the accuracy of the information provided in
this troubleshooting guide, what may result or not result from following the suggestions contained in this
troubleshooting guide or your success in solving the problems that are causing you to consult this
troubleshooting guide. Your decision to follow the suggestions contained in this troubleshooting guide is
entirely at your own risk and subject to the specific terms and legal disclaimers stated below and set forth
in the Software License and Limited Warranty and Terms of Use to which you previously agreed to be
bound.

This troubleshooting guide also contains reference to third parties and/or third-party web sites. The third-
party web sites are not under the control of LucasArts and LucasArts is not responsible for the contents of
any third-party web site referenced in this troubleshooting guide or in any other materials provided by
LucasArts with Star Wars Galaxies: An Empire Divided computer video game, including without
limitation any link contained in a third-party web site, or any changes or updates to a third-party web site.
LucasArts is not responsible for webcasting or any other form of transmission received from any third-
party web site nor is LucasArts responsible if the third-party web site is not working appropriately,
including without limitation if the designated third-party web site cannot be accessed due to an inaccurate
URL.

LucasArts is providing reference to third parties and/or third-party web sites to you only as a convenience,
and the inclusion of any third-party and/or third-party web site does not imply endorsement by LucasArts
of the respective third-party or third-party web site, or any association with the operators of any third-party
web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted
at the third-party web sites. Any dealings with third parties (including advertisers) referenced in this
troubleshooting guide or in any other materials provided by LucasArts with Star Wars Galaxies: An
Empire Divided computer video game or participation in promotions, including the delivery of and the
payment for goods and services, and any other terms, conditions, warranties or representations
associated with such dealings or promotions, are solely between you and the advertiser or other third-
party. LucasArts or any of LucasArts’ affiliated entities shall not be responsible or liable for any part of any
such dealings or promotions.

PHOTOSENSITIVE SEIZURES: A very small percentage of people may possibly experience a seizure
when exposed to certain light patterns, flashing lights or other visual images that appear in computer
software games. If you, or anyone in your family, have an epileptic condition, consult your physician
before installing or using the software. Even people who have no history of seizures or epilepsy may
have an undiagnosed condition that can possibly cause a seizure while viewing a computer software
game. Reported seizures may have a variety of symptoms, including lightheadedness, altered vision, eye
or face twitching, nausea, headaches, jerking or shaking of arms and legs, disorientation, confusion, or
any involuntary movement or convulsions.

If you experience any of these symptoms, IMMEDIATELY STOP PLAYING AND CONSULT A DOCTOR.
Parents or guardians should watch for or ask their children if they are having any of the above symptoms
– children and teenagers are reportedly more likely than adults to experience seizures from viewing
computer software games.

INTERNET CONNECTION AND SYSTEM REQUIREMENTS:

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NOTICE: You will need to obtain an Internet connection (through a computer meeting the minimum
system requirements) in order to play the game associated with this software. If you do not use an
Internet connection, you cannot play the game. Such Internet connection may require additional fees.
You will also need a valid credit card or a paid game card (if available) to play the game. Additional
recurring fees required to play this game.

GAME INTENDED FOR PLAY ONLY WITHIN NORTH AMERICA.

Supported Operating Systems

To be able to play Star Wars Galaxies: An Empire Divided, you must have Windows 98 SE,
Millennium Edition (ME), 2000, or XP installed, and configured correctly and your computer hardware
must be DirectX 9.0a compatible. To assure that your system is configured correctly, you may need to
install the current Windows updates, as well as the latest drivers for your particular motherboard.

If you are running Windows 2000 or XP, you must have local Administrator or Power User rights to
properly install the game and run the game patcher. Only local Administrator rights will allow you to
update DirectX in these operating systems.

System Requirements

Computer
Required: 100% DirectX 9.0a compatible computer

CPU
Required: Intel Pentium III 933 MHz or AMD Athlon 900 MHz
Recommended: Intel Pentium 4 1.5 GHz or AMD Athlon XP 1500+

Memory
Required: 256 MB RAM
Recommended: 512 MB RAM

Graphics Card
Required: 32 MB 3D Graphics card with Hardware Transform and Lighting (T&L) Capability
Recommended 64 MB 3D Graphics card with Hardware Vertex and Pixel Shader (VS/PS) Capability

Monitor
Required: 1024x768 Capable Monitor

Sound Card
Required: PCI, USB, or Onboard Audio Device
Recommended: EAX 2.0 Compliant Audio Device

CD-ROM
Required: Quad Speed CD-ROM drive
Recommended: 16X Speed CD-ROM drive

Input Device
Required: Keyboard and mouse

Internet Connectivity
Required: 56k or faster connection

DirectX
Microsoft DirectX 9.0a is included on this CD. You will be prompted to install DirectX during the installation
of this game if this or a more recent version isn’t already properly installed on your system.

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NOTE: DirectX may require the "latest" updates for your operating system. This may also include the
latest drivers for your particular motherboard, sound and video hardware.

Installation
Required: 2.5 GB of free hard drive space for installation and patches
Recommended 500 MB of free space after installation for the Windows swap/page file.

System requirements may change over time, and you may need to upgrade your current system (or
obtain a new system) to play the Game.

-2- General Troubleshooting

Star Wars Galaxies: An Empire Divided was designed to run under Windows 98 SE, Millennium
(ME), 2000, or XP with DirectX 9.0a. If the game unexpectedly freezes up, returns you to your desktop or
if you experience any other severe problems, you should try to properly shut down Windows and reboot
your computer. (As a rule, you should never turn off your computer while the hard drive is active.) This will
help prevent possible problems related to the error that you have experienced. It is especially important to
reboot your computer before trying any of the troubleshooting tips included in this guide and before
attempting to restart the game.

NOTE: If your computer reboots into Safe Mode, go to Shut Down Windows and choose Restart the
Computer. This will put you back into Windows’ normal operating mode.

I Cannot Launch Star Wars Galaxies: An Empire Divided. What Do I Do Now?

 Check to see how much room is available on your hard drive to make sure that you have enough free
space for Star Wars Galaxies: An Empire Divided to run. It is recommended that you have at least
500 MB of free space after installing the game for the Windows swap/page file and save games.
 Check DirectX Setup (Section 10) in this Troubleshooting Guide for directions on how to find out if
DirectX supports your computer hardware.
 Check the settings for your firewall or Internet security program. Please refer to Configuring your
Firewall or Internet Security Software in this section for more information.
 Check to see if you have any other applications running, such as memory managers, screen savers,
firewall or virus protection programs. Please refer to Should I have Other Programs Running in the
Background in this section for more information.
 Check that you have the latest video drivers available for your machine. See section 5 for more
details.
 Check the patch files to see if you have a corrupt patch file. Choose Full Scan from the Launchpad to
analyze and replace any corrupt patch files.
 If none of the suggestions above help, you may have a corrupted installation. Try uninstalling, then
reinstalling Star Wars Galaxies: An Empire Divided.

What Should I Do If The Game Locks Up or Goes To A Black Screen?

If the game appears to lock up when attempting to run the game or you end up at a black screen, please
type /quit and press ENTER before trying anything else. If this fails, press CTRL-ALT-DEL once and
choose END TASK on SWGClient, which should take you back to the desktop. Windows 2000 and XP
users will need to click on Task Manager, and then choose END TASK. If you do not see a dialog box
after pressing CTRL-ALT-DEL, press ENTER twice and this should take you back to the desktop. Then
restart your computer and try running the game again.

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Why Do I Keep Hearing Static In Star Wars Galaxies: An Empire Divided?
 Your sound card may not be fully DirectX compatible. Please look at DirectX Setup (Section 10) in
this Troubleshooting Guide for information about how to check for DirectX compatibility.
 You may need to update the drivers for your sound card.
 Your volume may be turned up too loud in Windows.
 Your amplified speakers may be plugged into speaker-out on your sound card.
Please consult Sound Issues (Section 6) in this Troubleshooting Guide for more information.

Should I Have Other Programs Running In The Background?

Generally, we have found that it is not a good idea to run any other programs in the background while
playing Star Wars Galaxies: An Empire Divided. Please turn off any active screen savers while running
this game, as they may interrupt the game. Various video, sound, or memory problems may occur if other
programs are running, including virus-detection utilities. You may need to disable or close programs that
start automatically when Windows is started, such as the Microsoft Office Toolbar and the Live!Ware
Creative Launcher. Some of these programs display icons on your system tray. If you have icons on your
taskbar, right-click on each of them and select the option to disable, unload, or close them before running
Star Wars Galaxies: An Empire Divided. The next time you start your computer, these items will load
once more and the icons will return. If you cannot disable them from the taskbar and you experience
problems running Star Wars Galaxies: An Empire Divided, we recommend that you consult Windows
Help for information on how to remove shortcuts or how to keep other programs from running in the
background.

Running On Low-End Systems

When running Star Wars Galaxies: An Empire Divided on a low-end system, you may experience some
stuttering in the sound and graphics. This usually happens if other programs are running or your system
resources are low. Freeing up system resources may improve performance. Check Performance
(Section 4) in this troubleshooting guide for more performance tips.

Power Management
If your computer is equipped with a Power Management feature, you may want to disable it. Please
consult your computer's documentation or the manufacturer for assistance in doing this. When Power
Management is enabled, the following problems may occur:
 The game may crash or go to a blue screen when sleep mode activates.
 The Windows mouse cursor may appear when the computer returns from sleep mode.
 The monitor may go to a black screen while you are playing or when sitting at one screen for long
periods of time.

Configuring your Firewall or Internet Security Software

When running Star Wars Galaxies: An Empire Divided on a system with Firewall or Internet Security
software, you may experience difficulties launching the game. If this occurs, please check the settings of
your firewall or Internet security program. When running these programs, you may appear to lock up at a
black screen when loading into the game, or experience difficulties progressing past the Loading window.
Please refer to the Connectivity Devices and Issues section below for more information. You may also
want to refer to your manufacturer's software manual for more information on how to configure your
firewall settings.

Windows 2000 and XP Issues

Administrative Rights
Some of the steps noted in this Troubleshooting Guide regarding making adjustments to your system,
such as setting up your monitor, will not be available for you to modify unless you are logged onto the
system with Administrative Rights. Without these rights, you may be unable to select the option because it

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is grayed out. You will be unable to play, patch, or install DirectX unless you are logged on with
Administrative Rights.

Keyboard Functionality In Windows 2000 and XP

When playing Star Wars Galaxies: An Empire Divided on a Windows 2000 or XP system, pressing
ALT, CTRL or SHIFT multiple times may bring up a Windows dialog box while playing the game. This is a
function of Accessibility options. For information regarding disabling this feature follow the prompts in the
dialog box or consult Windows Help for assistance.

Out Of Virtual Memory Error In Windows 2000 or XP

When playing Star Wars Galaxies: An Empire Divided on a 256MB system with Windows 2000 or XP,
you may see an Out of Virtual Memory Error that causes the game to exit to the desktop or occurs
when exiting the game. If this occurs, we recommend that you reboot your computer to clear the memory
before playing again. If the problem persists, you may want to adjust your Page file settings to allow
Windows to start the game with more virtual memory. Consult Windows Help for information on how to
modify your Page file settings.

-3- Installation
Installing Star Wars Galaxies: An Empire Divided
Please check the amount of available hard drive space on your system before installing Star Wars
Galaxies: An Empire Divided. Installation requires 2.5 GB of free hard drive space. We recommend that
you have at least an additional 500 MB of free space available for the Windows swap/page file and
patches. If you have too little free space on your hard drive after installing Star Wars Galaxies: An
Empire Divided, you may be unable to start the program.

The default directory for installation is C:\Program Files\StarWarsGalaxies. You will be prompted to install
DirectX 9.0a at the end of the installation if it does not detect that it is already installed on your system.
Installation will place shortcuts to the Launchpad in two locations on your Start Menu and on the desktop.

Available Hard Drive Space on Drive C

Installation requires some space on your C drive even when you are installing to a different hard drive.
This is due to a limitation in InstallShield, which requires uninstall information to be put on the C drive, as
well as LaunchPad files that are required to run Star Wars Galaxies: An Empire Divided. Because of
this, you may see an error during installation stating that you do not have enough free space to install the
game when there is ample room available in the install directory. If this occurs, you will need to free at
least 15 MB on the C drive prior to installation.

Installing DirectX 9.0a

During the custom installation of Star Wars Galaxies: An Empire Divided, you may be prompted to
install DirectX 9.0a if this or more recent version are not already properly installed on your system. If
DirectX 9.0 is detected on your system, you will not be prompted to install DirectX 9.0a. If this occurs,
Star Wars Galaxies: An Empire Divided should work with that version. For more information, please
consult DirectX Setup (Section 9) in this Troubleshooting Guide.
Important: You must be logged on with Administrator rights in order to properly install DirectX on a
Windows 2000 or XP system.

Shortcut Does Not Appear On The Desktop

The shortcut to Star Wars Galaxies may not appear on your desktop after installing the game. This
occurs for the following reasons:

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 The shortcut to Star Wars Galaxies may not appear on your desktop after installing the game when
multiple users use one computer. This occurs if your system is configured so that each person has a
separate profile. When your system is configured this way and the shortcut is created, it will only
show up for the user that installed the game, rather than All Users. If this occurs, just go to the
Windows Desktop folder or the desktop of the user that the game was installed under and copy the
shortcut to your current desktop or copy the shortcut from the Start Menu to your desktop.
 You may have your desktop set up not to show icons. If this is the case, right click on your Desktop,
select Arrange Icons by, and select the Show Desktop Icons option. This should show the Desktop
shortcut that the installer created.

Can I Move The Star Wars Galaxies Folder After I Install?

If you wish to move the Star Wars Galaxies folder to a new folder, uninstall first, then reinstall to the new
location. Simply moving the folder will cause the game to stop working.

-4- Performance
Performance Issues In Star Wars Galaxies: An Empire Divided
When running Star Wars Galaxies: An Empire Divided on the minimum required system, you may
experience the following issues:
 There may be stuttering in the voice and sound.
 There may be pauses or hitching in the game, especially in cities.
 There may be slow downs or stuttering during gameplay.

This occurs most frequently when other programs are running or if your system resources are below 70%.
Freeing up system resources may improve performance in the game. For more information, please refer
to the Close Other Programs Before Running Star Wars Galaxies: An Empire Divided section below.

Improving Performance In Star Wars Galaxies: An Empire Divided

The following are a few suggestions that may free up system resources and improve performance in Star
Wars Galaxies: An Empire Divided.

To run Star Wars Galaxies: An Empire Divided with optimal performance:

 No other programs should be running in the background.
 System resources should be at least 85% free.
 There should be at least 500 MB of free hard disk space after installation.

Close Other Programs Before Running Star Wars Galaxies: An Empire Divided.
This includes virus scanning, word processing and Internet programs. Simply disabling these programs
will not always help, as the programs will still use resources that are needed to run Star Wars Galaxies:
An Empire Divided. If you experience problems completely closing programs that are running, consult
the documentation for those individual programs. This is a common problem when trying to completely
disable virus-scanning software.

1280x960 and Higher Resolution Settings

Some cards may display performance issues when running the game after selecting 1280x960 or higher
Game Resolution in the Launchpad Options menu. You may experience severe hitching, a generally poor
framerate, or occasional lock ups or crashes. If any of these issues occur after selecting a higher game
resolution, please select a lower resolution.

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Performance Issues with Low-Cost DSL Packages
Users of low-cost DSL packages may experience significant lag while playing or extended download
times while patching. This may be due to increased bandwidth restrictions placed on these types of
accounts by the ISP. Some ISPs offer lower rates by not guaranteeing the 384KBps download and
128KBps upload minimum rates generally considered to be the standard for Broadband. These users
may have experiences closer to Dial-up than Broadband. Please check with your ISP to determine how
much bandwidth is guaranteed with your DSL service if you are experiencing these issues.

-5- Video Issues

To be able to play Star Wars Galaxies: An Empire Divided, you must have a Hardware Transform and
Lighting (T&L) capable graphics card.

This section of the Troubleshooting Guide will provide you with information on problems encountered with
specific video cards while running Star Wars Galaxies: An Empire Divided. Check to see if your video
card is listed in the “supported cards” section. If your video card is supported but you are unable to
resolve any video issues through this Troubleshooting Guide, please contact your hardware manufacturer
for updated drivers. We have included a list of web sites for downloading drivers for your specific card at
the end of this document.

General Information and Troubleshooting Tips

Crash After Selecting 1600x1200 Game Resolution

When playing Star Wars Galaxies: An Empire Divided on a system with a 64MB graphics card with
FSAA enabled, you may experience a crash with an error message when you attempt to start the game
after setting the Game Resolution to 1600x1200 in the Launchpad Options screen. Selecting a lower
game resolution or disabling FSAA corrects this issue.

Vertex Shader and Pixel Shader Capability

When playing Star Wars Galaxies: An Empire Divided with a card without Vertex Shader and Pixel
Shader (VS/PS) capabilities, you may experience the following issues:
 Clouds may not move in the sky.
 Water may not display correctly in some areas of the game.
 Shadows may not display when they are enabled.
 Adjusting certain sliders in the Character Creation Screen, such as Aging or Cosmetic, may not
appear to adjust the features on your character.
 Bump mapping is not supported when vertex shaders and pixel shaders are not available. Adjusting
this option will have no effect in the game.
 Performance may be adversely affected when FSAA or Anisotropic filtering are enabled. Disabling
these features corrects this issue.

Full Scene Anti-Aliasing (FSAA) and Anisotropic Filtering

Full Scene Anti-Aliasing (FSAA) and Anisotropic Filtering are considered advanced features. These
settings are not supported in Star Wars Galaxies: An Empire Divided. These features require extra
processing power and resources from your graphics cards. We have found that using these features may
cause severe hitching, low framerates, blurry textures, seams in geometry, occasional lock ups, or
crashes. If these symptoms occur please lower or disable these features in the Control Panel Display
Properties.

Video Memory Size Displayed in Launchpad Options Menu

The Video Memory Size displayed in the Launchpad Options Menu may differ slightly from the actual
amount of memory on your card.

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Running Star Wars Galaxies: An Empire Divided in Windowed Mode
In order to run the game in windowed mode, the width of the desktop resolution cannot be set to the same
width as the game resolution. If the game resolution is smaller than the desktop resolution, such as
setting the game to 1280x960 and the desktop to 1280x1024, the game will run in full screen.

View Distance Slider

Overhead ships may not be seen, or they may suddenly appear and disappear if the view distance slider
is set to too low. Adjusting this slider to a higher setting corrects this issue. Adjusting this slide too high
may create aggravate performance issues.

Integrated Video Chipsets

When your computer has the video chip built on to the motherboard and the system only meets the
minimum requirement for RAM, you may experience various problems that occur because the video
chipset may use system memory for its video memory. You may experience the following issues:
 Star Wars Galaxies: An Empire Divided may not run.
 You may go to a black screen when task switching for a prolonged period of time.
 The frame rate may be slow and choppy.

Setting Up Your Monitor

If you experience any video problems, you should make sure that your monitor is set up correctly in the
Display Control Panel. To do this:
 Right-click on the desktop where there are no icons.
 Choose Properties from the shortcut menu.
 Click on the Settings tab.
 Click on Advanced…
 Windows 98: Click on Change… on the Monitor tab.
 Click on Next>
 Choose Display a list of all drivers…and click on Next>
 Windows ME: Click on Change… on the Monitor tab.
 Choose Specify the location of the Driver… and click on Next>
 Choose Display a list of all drivers…and click on Next>
 Windows 2000/XP: Click on Properties on the Monitor tab.
 Click on the Driver tab.
 Click on Update Driver…
 Windows 2000: Choose Display a list of all drivers…
 Click on Next>
 Windows XP: Choose Install from list or specific location…
 Choose Don’t search. I will choose the driver to install…
 Click on Next>
 Choose your monitor from the list. If you are unable to find your monitor listed, please consult the
manufacturer of your monitor to see if they have Windows drivers available for your monitor. This
driver allows Windows to set up the monitor correctly.
 If the correct monitor is not an option in Show Compatible Devices, click on Show All Devices,
scroll through the list of manufacturers, click on the correct one, then click on the name of your
monitor. If you are unable to find the correct monitor listed, go to standard monitor types at the top of
this list and select Plug and Play Monitor. This driver should work with most Windows compatible
plug and play monitors, and may correct issues with some older video cards.

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Non-DDC Monitors
We have found that when using a non-DDC monitor, refresh rates and resolutions may not be reported
correctly to Windows. When using a non-DDC monitor, you may experience the following issues at certain
resolutions:
 Black screens
 Stretched or skewed screen sizes
 Permanent “Virtual Desktop” display modes
To correct these issues, you will need to choose a different in-game resolution in the Launchpad Options
menu of Star Wars Galaxies: An Empire Divided.

Testing Your Video Card In DirectX Diagnostics

After installing DirectX 9.0a, you can run the DirectX Diagnostics program to test your video card. To do
this:
 Click on Start to open the start menu.
 Click on Run.
 Type DXDiag into the Run dialog box.
 Click OK. This takes you to the DirectX Diagnostics screen.
 Click the tab that says Display, and then click on Test next to Direct3D. If your card fails these tests,
you may have problems running Star Wars Galaxies: An Empire Divided or any other program that
requires Direct3D.

Currently Supported Cards and Chipsets

Below is a list of the video cards and chipsets that are supported in Star Wars Galaxies: An Empire
Divided. If you do not see your card listed, but you do see a chipset that matches the one used on your
card, you should be able to play Star Wars Galaxies: An Empire Divided.

NOTE: Some of the following cards will work with Star Wars Galaxies: An Empire Divided, but exhibit
certain issues listed below under Specific Video Issues. When using any of these cards and chipsets,
you should be using the latest drivers for your card unless noted below. We have included a list of web
addresses for downloading drivers for your specific card at the end of this document.

Supported Card and Video Driver List

Windows 2000
Device Name Chipset Driver Name Driver Version #
Game Accelerator Radeon 7200 Radeon 7200 Catalyst 3.4 6.14.0001.6343
ATI Radeon 7200 Radeon 7200 Catalyst 3.4 6.14.0001.6343
ATI Radeon 7500 Radeon 7500 Catalyst 3.4 6.14.0001.6343
ATI Radeon 8500 Radeon 8500 Catalyst 3.4 6.14.0001.6343
ATI Radeon 9000 PRO Radeon 9000 PRO Catalyst 3.4 6.14.0001.6343
ATI Radeon 9500 PRO Radeon 9500 PRO Catalyst 3.4 6.14.0001.6343
ATI Radeon 9700 PRO Radeon 9700 PRO Catalyst 3.4 6.14.0001.6343
Matrox Parhelia Parhelia-512 2kxp_104_00_078 6.13.0001.1248
Creative Labs 3D Blaster Annihilator GeForce 256 DetonatorFX 44.03 6.14.0001.4403
Hercules 3D Prophet DDR-DVI GeForce 256 DetonatorFX 44.03 6.14.0001.4403
Creative Labs 3D Blaster Annihilator Pro 2 GeForce 2 DetonatorFX 44.03 6.14.0001.4403
ASUSTeK AGP-v7700 GeForce 2 GTS GeForce 2 GTS Win2KXP43.45 6.14.0001.4345
LeadTek WinFast GeForce2 GTS GeForce 2 GTS DetonatorFX 44.03 6.14.0001.4403
nVIDIA GeForce 2 MX GeForce 2 MX DetonatorFX 44.03 6.14.0001.4403
Elsa Gladiac MX GeForce 2 MX w2kxp.zip 6.14.0001.4345
ASUSTeK V7100 Magic SE GeForce 2 MX 200 DetonatorFX 44.03 6.14.0001.4403
ASUSTeK V7100 Magic SE GeForce 2 MX 200 Win2KXP43.45.zip 6.14.0001.4345

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Jaton 118PCI-64LTV GeForce 2 MX 400 DetonatorFX 44.03 6.14.0001.4403
e-VGA e-GeForce2 MX 400 GeForce 2 MX 400 4345_2kxp 6.14.0001.4345
nVIDIA GeForce 2 MX 400 GeForce 2 MX 400 DetonatorFX 44.03 6.14.0001.4403
LeadTek WinFast GeForce2 Pro GeForce 2 Pro DetonatorFX 44.03 6.14.0001.4403
nVIDIA GeForce 3 GeForce 3 DetonatorFX 44.03 6.14.0001.4403
nVIDIA GeForce4 MX 440 GeForce 4 MX 440 DetonatorFX 44.03 6.14.0001.4403
nVIDIA GeForce4 MX 440 AGP 8X GeForce 4 MX 440 8X DetonatorFX 44.03 6.14.0001.4403
ASUSTeK V9180 TD GeForce 4 MX 440 8X Win2KXP3140H.exe 6.13.0010.3140
Gainward GeForce 4 MX/600 TV Out GeForce 4 MX 440-SE win2k_xp_4230 6.13.0010.4230
nVIDIA GeForce4 MX 460 GeForce 4 MX 460 DetonatorFX 44.03 6.14.0001.4403
ASUSTeK V8420 Deluxe GeForce 4 Ti 4200 DetonatorFX 44.03 6.14.0001.4403
ASUSTeK V8420 Deluxe GeForce 4 Ti 4200 Win2KXP43.45.zip 6.14.0001.4345
ASUSTeK V9280/TD GeForce 4 Ti 4200 8X Win2KXP43.45.zip 6.14.0001.4345
nVIDIA GeForce4 Ti 4600 GeForce 4 Ti 4600 DetonatorFX 44.03 6.14.0001.4403
MSI G4Ti4600-VT2D8X GeForce 4 Ti 4800 SE 4107xp.exe 6.13.0010.4107
nVIDIA GeForceFX 5800 Ultra GeForceFX 5800 Ultra DetonatorFX 44.03 6.14.0001.4403
nVIDIA Quadro2 PRO Quadro2 Pro DetonatorFX 44.03 6.14.0001.4403
nVIDIA Quadro4 700 XGL Quadro4 700 XGL DetonatorFX 44.03 6.14.0001.4403

Windows 98
Device Name Chipset Driver Name Driver Version #
Game Accelerator Radeon 7200 Radeon 7200 Catalyst 3.4 4.14.0001.9099
ATI Radeon 7200 Radeon 7200 Catalyst 3.4 4.14.0001.9099
ATI Radeon 7500 Radeon 7500 Catalyst 3.4 4.14.0001.9099
ATI Radeon 8500 Radeon 8500 Catalyst 3.4 4.14.0001.9099
ATI Radeon 9000 PRO Radeon 9000 PRO Catalyst 3.4 4.14.0001.9099
ATI Radeon 9500 PRO Radeon 9500 PRO Catalyst 3.4 4.14.0001.9099
ATI Radeon 9700 PRO Radeon 9700 PRO Catalyst 3.4 4.14.0001.9099
Creative Labs 3D Blaster Annihilator Pro GeForce 256 DetonatorFX 44.03 4.14.0001.4403
Hercules 3D Prophet DDR-DVI GeForce 256 DetonatorFX 44.03 4.14.0001.4403
LeadTek WinFast GeForce256/DDR GeForce 256 DetonatorFX 44.03 4.14.0001.4403
Creative Labs 3D Blaster Annihilator Pro 2 GeForce 2 DetonatorFX 44.03 4.14.0001.4403
ASUSTeK AGP-v7700 GeForce 2 GTS GeForce 2 GTS Win98ME3140H.exe 4.13.0001.3140
LeadTek WinFast GeForce2 GTS GeForce 2 GTS DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce 2 MX GeForce 2 MX DetonatorFX 44.03 4.14.0001.4403
Elsa Gladiac MX GeForce 2 MX w9xme.zip 4.14.0001.4345
ASUSTeK V7100 Magic SE GeForce 2 MX 200 DetonatorFX 44.03 4.14.0001.4403
Jaton 118PCI-64LTV GeForce 2 MX 400 DetonatorFX 44.03 4.14.0001.4403
e-VGA e-GeForce2 MX 400 GeForce 2 MX 400 DetonatorFX 44.03 4.14.0001.4403
e-VGA e-GeForce2 MX 400 GeForce 2 MX 400 4345_9XME 4.14.0001.4345
nVIDIA GeForce 2 MX 400 GeForce 2 MX 400 DetonatorFX 44.03 4.14.0001.4403
LeadTek WinFast GeForce2 Pro GeForce 2 Pro DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce 3 GeForce 3 DetonatorFX 44.03 4.14.0001.4403
VisionTek Xtasy 6564 GeForce 3 Ti 200 DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce4 MX 420 GeForce 4 MX 420 DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce4 MX 440 GeForce 4 MX 440 DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce4 MX 440 AGP 8X GeForce 4 MX 440 8X DetonatorFX 44.03 4.14.0001.4403
ASUSTeK V9180 TD GeForce 4 MX 440 8X Win98ME314OH.exe 4.13.0001.3140
Gainward GeForce 4 MX/600 TV Out GeForce 4 MX 440-SE winme_(41.04).exe 4.13.0001.4104
nVIDIA GeForce4 MX 460 GeForce 4 MX 460 DetonatorFX 44.03 4.14.0001.4403

11
ASUSTeK V8420 Deluxe GeForce 4 Ti 4200 DetonatorFX 44.03 4.14.0001.4403
PNY Verto Geforce4 Ti 4200 GeForce 4 Ti 4200 DetonatorFX 44.03 4.14.0001.4403
ASUSTeK V9280/TD GeForce 4 Ti 4200 8X DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce4 Ti 4600 GeForce 4 Ti 4600 DetonatorFX 44.03 4.14.0001.4403
MSI G4Ti4600-VT2D8X GeForce 4 Ti 4800 SE 4107me 4.13.0001.4107
nVIDIA GeForceFX 5800 Ultra GeForceFX 5800 Ultra DetonatorFX 44.03 4.14.0001.4403
nVIDIA Quadro2 PRO Quadro2 Pro DetonatorFX 44.03 4.14.0001.4403
nVIDIA Quadro4 700 XGL Quadro4 700 XGL DetonatorFX 44.03 4.14.0001.4403

Windows ME
Device Name Chipset Driver Name Driver Version #
Game Accelerator Radeon 7200 Radeon 7200 Catalyst 3.4 4.14.0001.9099
ATI Radeon 7200 Radeon 7200 Catalyst 3.4 4.14.0001.9099
ATI Radeon 7500 Radeon 7500 Catalyst 3.4 4.14.0001.9099
ATI Radeon 8500 Radeon 8500 Catalyst 3.4 4.14.0001.9099
ATI Radeon 9000 PRO Radeon 9000 PRO Catalyst 3.4 4.14.0001.9099
ATI Radeon 9500 PRO Radeon 9500 PRO Catalyst 3.4 4.14.0001.9099
ATI Radeon 9700 PRO Radeon 9700 PRO Catalyst 3.4 4.14.0001.9099
Creative Labs 3D Blaster Annihilator GeForce 256 DetonatorFX 44.03 4.14.0001.4403
Creative Labs 3D Blaster Annihilator Pro GeForce 256 DetonatorFX 44.03 4.14.0001.4403
Hercules 3D Prophet DDR-DVI GeForce 256 DetonatorFX 44.03 4.14.0001.4403
LeadTek WinFast GeForce256/DDR GeForce 256 DetonatorFX 44.03 4.14.0001.4403
Creative Labs 3D Blaster Annihilator Pro 2 GeForce 2 DetonatorFX 44.03 4.14.0001.4403
ASUSTeK AGP-v7700 GeForce 2 GTS GeForce 2 GTS DetonatorFX 44.03 4.14.0001.4403
LeadTek WinFast GeForce2 GTS GeForce 2 GTS DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce 2 MX GeForce 2 MX DetonatorFX 44.03 4.14.0001.4403
Elsa Gladiac MX GeForce 2 MX w9xme.zip 4.14.0001.4345
ASUSTeK V7100 Magic SE GeForce 2 MX 200 DetonatorFX 44.03 4.14.0001.4403
Jaton 118PCI-64LTV GeForce 2 MX 400 DetonatorFX 44.03 4.14.0001.4403
e-VGA e-GeForce2 MX 400 GeForce 2 MX 400 4345_WIN9XME 4.14.0001.4345
nVIDIA GeForce 2 MX 400 GeForce 2 MX 400 DetonatorFX 44.03 4.14.0001.4403
LeadTek WinFast GeForce2 Pro GeForce 2 Pro DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce 3 GeForce 3 DetonatorFX 44.03 4.14.0001.4403
VisionTek VisionTek Xtasy 6564 GeForce 3 Ti 200 DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce4 MX 420 GeForce 4 MX 420 DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce4 MX 440 GeForce 4 MX 440 DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce4 MX 440 AGP 8X GeForce 4 MX 440 8X DetonatorFX 44.03 4.14.0001.4403
ASUSTeK V9180 TD GeForce 4 MX 440 8X win98me3140h 4.13.0001.3140
Gainward GeForce 4 MX/600 TV Out GeForce 4 MX 440-SE DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce4 MX 460 GeForce 4 MX 460 DetonatorFX 44.03 4.14.0001.4403
ASUSTeK V8420 Deluxe GeForce 4 Ti 4200 DetonatorFX 44.03 4.14.0001.4403
PNY Verto Geforce4 Ti 4200 GeForce 4 Ti 4200 DetonatorFX 44.03 4.14.0001.4403
ASUSTeK V9280/TD GeForce 4 Ti 4200 8X DetonatorFX 44.03 4.14.0001.4403
nVIDIA GeForce4 Ti 4600 GeForce 4 Ti 4600 DetonatorFX 44.03 4.14.0001.4403
MSI G4Ti4600-VT2D8X GeForce 4 Ti 4800 SE 4107me.exe 4.13.01.4107
nVIDIA GeForceFX 5800 Ultra GeForceFX 5800 Ultra DetonatorFX 44.03 4.14.0001.4403
nVIDIA Quadro2 PRO Quadro2 Pro DetonatorFX 44.03 4.14.0001.4403
nVIDIA Quadro4 700 XGL Quadro4 700 XGL DetonatorFX 44.03 4.14.0001.4403

Windows XP

12
Device Name Chipset Driver Name Driver Version #
Game Accelerator Radeon 7200 Radeon 7200 Catalyst 3.4 6.14.0001.6343
ATI Radeon 7500 Radeon 7500 Catalyst 3.4 9.14.0001.6307
ATI Radeon 8500 Radeon 8500 Catalyst 3.4 6.14.0001.6343
ATI Radeon 9000 PRO Radeon 9000 PRO Catalyst 3.4 6.14.0001.6343
ATI Radeon 9500 PRO Radeon 9500 PRO Catalyst 3.4 6.14.0001.6037
ATI Radeon 9700 PRO Radeon 9700 PRO Catalyst 3.4 6.14.0001.6343
Matrox Parhelia Parhelia-512 2kxp_103_00_043 5.13.0001.1172
Creative Labs 3D Blaster Annihilator Pro GeForce 256 DetonatorFX 44.03 6.14.0001.4403
Hercules 3D Prophet DDR-DVI GeForce 256 DetonatorFX 44.03 6.14.0001.4403
LeadTek WinFast GeForce256/DDR GeForce 256 DetonatorFX 44.03 6.14.0001.4403
Creative Labs 3D Blaster Annihilator Pro 2 GeForce 2 DetonatorFX 44.03 6.14.0001.4403
ASUSTeK AGP-v7700 GeForce 2 GTS GeForce 2 GTS DetonatorFX 44.03 6.14.0001.4403
LeadTek WinFast GeForce2 GTS GeForce 2 GTS DetonatorFX 44.03 6.14.0001.4403
nVIDIA GeForce 2 MX GeForce 2 MX 41.09_win2kxp 6.13.0010.4109
Elsa Gladiac MX GeForce 2 MX w2kxp.zip 6.13.0010.4109
ASUSTeK V7100 Magic SE GeForce 2 MX 200 DetonatorFX 44.03 6.14.0001.4403
Jaton 118PCI-64LTV GeForce 2 MX 400 DetonatorFX 44.03 6.14.0001.4403
e-VGA e-GeForce2 MX 400 GeForce 2 MX 400 4345_2KXP 6.14.0001.4345
nVIDIA GeForce 2 MX 400 GeForce 2 MX 400 DetonatorFX 44.03 6.14.0001.4403
nVIDIA GeForce 3 GeForce 3 DetonatorFX 44.03 6.14.0001.4403
VisionTek VisionTek Xtasy 6564 GeForce 3 Ti 200 DetonatorFX 44.03 6.14.0001.4403
nVIDIA GeForce4 MX 420 GeForce 4 MX 420 DetonatorFX 44.03 6.14.0001.4403
nVIDIA GeForce4 MX 440 AGP 8X GeForce 4 MX 440 8X 41.09_win2kxp.exe 6.13.0010.4109
ASUSTeK V9180 TD GeForce 4 MX 440 8X Win2KXP3140H.exe 6.13.0010.3140
Gainward GeForce 4 MX/600 TV Out GeForce 4 MX 440-SE 43.45_win2kxp 6.14.0001.4345
Gainward GeForce 4 MX/600 TV Out GeForce 4 MX 440-SE win2k_xp(41.04) 6.13.0010.4104
nVIDIA GeForce4 MX 460 GeForce 4 MX 460 43.45_win2kxp 6.14.0001.4345
ASUSTeK V8420 Deluxe GeForce 4 Ti 4200 Win2KXP3140H.exe 6.13.0010.3140
PNY Verto Geforce4 Ti 4200 GeForce 4 Ti 4200 DetonatorFX 44.03 6.14.0001.4403
ASUSTeK V9280/TD GeForce 4 Ti 4200 8X 41.09_winxp2k 6.14.0001.4109
ASUSTeK V9280/TD GeForce 4 Ti 4200 8X Win2KXP3140H 6.13.0010.3140
nVIDIA GeForce4 Ti 4600 GeForce 4 Ti 4600 DetonatorFX 44.03 6.14.0001.4403
MSI G4Ti4600-VT2D8X GeForce 4 Ti 4800 SE 4107xp.exe 6.13.0010.4107
nVIDIA GeForceFX 5800 Ultra GeForceFX 5800 Ultra DetonatorFX 44.03 6.14.0001.4403
nVIDIA Quadro2 PRO Quadro2 Pro DetonatorFX 44.03 6.14.0001.4403
nVIDIA Quadro4 700 XGL Quadro4 700 XGL DetonatorFX 44.03 6.14.0001.4403

Unsupported 3D Chipsets
The following 3D chipsets are not T&L capable and do not meet the minimum specification necessary to
play Star Wars Galaxies: An Empire Divided:
 3D Labs GLINT R3/R4
 3dfx Voodoo 2/3/4/5
 3dfx Voodoo Banshee
 3dfx Voodoo Graphics (Voodoo 1)
 3dfx Voodoo Rush
 #9 Ticket to Ride/IV
 ATI 3D Rage II
 ATI Radeon 7000 VE
 ATI Rage Pro/LT Pro

13
 Intel i740/i810
 Matrox G100/200/4xx/5xx
 Mpact 2
 PowerVR Kyro/Kyro II
 PowerVR Neon 250
 PowerVR PCX/PCX-2
 NVIDIA RIVA 128/128 ZX
 NVIDIA RIVA TNT/TNT2
 Permedia 2/3
 Rendition V1000/V2x00
 S3 Savage 3D/2000/Pro
 S3 ViRGE/DX/GXx/VX
 SiS 6326
 Trident 3D Image 9x5
 Trident Blade3D 9880
 Trident BladeXP T64

At the time of release of this title, we were unable to support the following T&L Capable 3D chipsets:
 SiS 315
 SiS Xabre200/400/600

Specific Video Issues

ATI Radeon Chipsets

When playing Star Wars Galaxies: An Empire Divided on a card with a Radeon chipset with some of
the earlier ATI driver versions, you may see shadow streamers in the game. If this occurs, upgrading to
the ATI Catalyst 3.4 drivers corrects this issue.

ATI Radeon 8500 and 9000 Pro

When running Star Wars Galaxies: An Empire Divided on a card with these chipsets, you may
experience the following issues:
 When using the ATI Catalyst 3.1 driver, the game will crash when you attempt to start the game.
Upgrading to the Catalyst 3.4 driver corrects this issue.
 You may experience graphical corruption on your avatar’s face if FSAA is set to 2X and Anisotrophic
Filtering is enabled. Upgrading to the Catalyst 3.4 driver corrects this issue.
 Doorways and portals may display the sky texture instead of the doorway when FSAA is enabled.
 When playing in windowed mode with FSAA set to Quality, the bottom 10% of the game may not
refresh correctly. Disabling FSAA or setting it to Performance corrects this issue.
 You may see a repeating pattern on the surface of water.

Jaton 118PCI-64LTV
When playing Star Wars Galaxies: An Empire Divided with this card with the Game Resolution set to
1600x1200 in the Launchpad Options Menu, you may experience the following issues:
 You may experience sorting issues in the character creation screen. This may cause the eyes to sort
through the eyelids, causing the avatar to have a ‘bug-eyed’ appearance.
 Textures, such as the ground, buildings and sky, may appear to be banded.

If this occurs, we recommend that you select a lower resolution.

14
LeadTek Geforce 2 Pro
When playing Star Wars Galaxies: An Empire Divided with this card with Leadtek driver version
W9X_GTS_20204 (4.13.01.3082), you may experience the following issues:
 The game may intermittently crash to the desktop.
 The mouse may be not respond correctly. If this occurs, selecting Disable Hardware Mouse Cursor in
the Launchpad Options Menu corrects this issue.

Upgrading to the NVIDIA Detonator 40 driver version 43.45 (4.14.01.4345) corrects these issues.

NVIDIA Detonator Drivers

When playing Star Wars Galaxies: An Empire Divided on an NVIDIA graphics card, you may
experience the following issues:
 When using Detonator drivers with FSAA set to 2X or Quincunx, the game display may occasionally
corrupt, filling the screen with garbage for a few seconds. Disabling FSAA corrects this issue.
 When using the Detonator 3 30.82 (6.13.01.3082) and Detonator 40 40.72 drivers (6.13.10.4072) in
Windows 2000, the star field may not be displayed during the opening cutscene of the game.
 When using the Detonator 40 40.72 drivers in Windows 2000 or XP with Anisotrophic Filtering
enabled, landscape textures may be blurry. Disabling this option corrects this issue.

Upgrading to the DetonatorFX driver version 44.03 (6.14.01.4403) correct these issues.

SiS Xabre200, Xabre400 and Xabre600 Chipsets

At the time of release of Star Wars Galaxies: An Empire Divided, the SiS Xabre200, Xabre400 and
Xabre600 chipsets displayed significant issues that hamper the gameplay experience of this title.
Because of this, these chipsets are not officially supported with this title . If you choose to play the game
with one of these chipsets, we recommend that you play the game in full screen with the Game
Resolution set to 1024x768.

SiS Xabre400
When running Star Wars Galaxies: An Empire Divided on a card with this chipset with driver version
xabre30550 (4.13.10.3050), you may experience intermittent crashes in the game. If this occurs,
upgrading to the current driver xabre80755 (4.13.10.3070) corrects this issue.

Please check the SiS website for future driver updates, which may resolve any issues.

-6- Sound Issues

If you are unable to resolve sound problems through this troubleshooting guide, please contact your
hardware manufacturer for updated drivers.

DirectX Compatibility
Your sound card needs to be DirectX compatible to run Star Wars Galaxies: An Empire Divided.
Consult the DirectX Setup section in this Troubleshooting Guide for information about how to check for
DirectX support. If the driver for your hardware is not DirectX compatible, check with your hardware
manufacturer for updated drivers.

Static Or Distortion In Star Wars Galaxies: An Empire Divided

You may hear occasional static in sound effects or sound distortion in the game if the volume is set too
high. This is especially noticeable on some older model cards. If this occurs, we recommend that you
lower the volume control in the game. If that does not correct the issue, you will need to lower the volume
control in Windows. Some older cards work best with the Windows Wave volume set to 50%.

15
Adjusting Volume Levels Within Star Wars Galaxies: An Empire Divided
To access these options:
 Select Options from the Button bar or press CTRL-O to access the options menu.
 Select Sound.
 Adjust the individual volume sliders to adjust the volume levels.

Adjusting The Volume Through Windows

With some sound cards, you may want to adjust the volume in the Windows control panel before starting
Star Wars Galaxies: An Empire Divided, or you may need to exit the game to adjust the volume.
Double click on the Volume Control icon on your task bar and adjust the volume control, CD audio and
wave volume. If the Volume Control icon is not on your taskbar, follow these directions to adjust your
volume:
 Click on the Start button on your taskbar.
 Choose Programs.
 Choose Accessories.
 Choose Entertainment.
 Choose Volume Control.
 Adjust the Wave Volume slider.
 If you are not hearing any sound, make sure to de-select the MUTE box below the Wave Volume
slider.

Default Volume Levels Vary in Different Operating Systems

The default volume levels vary greatly on some sound cards in the different operating systems. Because
of this, you may need to adjust your volume control in Windows before entering the game. Please follow
the instructions above for information on adjusting the volume through Windows.

Volume Control Programs

Some sound card and/or PC manufacturers may have proprietary software that must be adjusted
separately from the Windows Volume control. Consult your hardware documentation for more information.

Powered or Amplified Speakers

If you have powered speakers and have both line-out and speaker-out jacks on your sound card, try
plugging your speakers into the line-out jack. Most sound card’s speaker-out jacks have an amplified
signal and may cause static or popping on your amplified speakers. Switching to your line-out jack may
greatly improve the sound quality.

General Sound Card Troubleshooting

If your sound card is not set up correctly in Windows, not 100% DirectX or Windows compatible, or you
have a resource conflict, these sound problems may occur:
 You may hear static.
 You may hear stuttering, especially as someone starts speaking.
 You may hear repeating sounds.
 There may be no sound.
 The sound may drop out.
 You may experience a clicking or crackling sound.
 The game may not run.

NOTE: If the Media Player is not installed, the following instructions will not work. If you want to add it,
please consult Windows Help for assistance. Just type Media Player in the index section and follow the
directions provided by Windows.

16
Testing Your Sound Card In Windows
You can use the Windows Media Player to play a sound to make sure your sound card is set up correctly
in Windows. To do this:
 Click on the Start button on your taskbar.
 Select Programs.
 Select Accessories.
 Select Entertainment.
 Select Windows Media Player.
 Go to the File menu.
 Choose Open... and choose a sound to test. Please be sure to choose Files of type: Sound (*.wav).

Testing Your Sound Card In DirectX Diagnostics

After installing DirectX 9.0a, you can run the DirectX Diagnostics program to test your sound card. To do
this:
 Click on Start to open the start menu.
 Click on Run.
 Type DXDiag into the Run dialog box.
 Click OK. This takes you to the DirectX Diagnostics screen.
 Click the tab that says Sound, and then click on Test. If your card fails these tests, you may have
problems running Star Wars Galaxies: An Empire Divided or any other program that requires
DirectX.

Specific Sound Issues

Aopen AW230
When using this sound card, you may hear a hiss in sound effects and music in the game. Lowering the
Effects and Music volume sliders in the Setup menu improves this issue.

Aureal Vortex Based Sound Cards

When using a Vortex based sound card, you may hear occasional sound distortion in the game. If this
occurs, we recommend that you lower the volume control in the game. If this does not correct the issue,
you will need to lower the volume control in Windows to approximately ½ way.

Aureal Vortex and Vortex 2 Based Sound Cards

We are unable to provide support for Vortex or Vortex 2 based sound cards in Windows 2000 or XP with
this game. This includes the Turtle Beach Montego family of sound cards, as well as other cards with
these chipsets.

Aureal Vortex2 SQ2500

When using an Aureal Vortex2 SQ2500 in Windows 98SE with driver version Win9x2048 with the Reverb
Engine/EAX Support enabled in the Vortex Control Panel, you may not hear sound effects other than
background ambient sounds in the game. Disabling this option corrects this issue.

Creative Labs SoundBlaster PCI64

When playing the game in Windows 98 with driver version 4.05.00.1043, you may hear stuttering and
static in the music and sound in the game. We recommend that you check for newer drivers, which may
correct these issues. If this occurs, setting Hardware Acceleration to None in the DirectX Diagnostics
corrects this issue. This option is located on the Sound menu in DXDiag.

Creative Labs SoundBlaster Live!

When using this card, you may experience the following issues:

17
 Windows 2000: When using the Windows driver (5.12.01.0244), you may not hear animal
vocalization sounds and collisions when in combat in the game. Installing Creative Labs driver
version 5.12.01.0252 corrects this issue.
 You may hear occasional static pops in Windows and in the game when using the digital output.

Creative Labs Extigy USB Audio System

When using this device on an Intel system in Windows 98, you may experience popping or crackling
sounds when there is disk activity, which may cause stuttering and hitching when sounds are played in
the game. If this occurs, installing the Intel Application Accelerator may correct this issue.

Diamond Monster Sound MX400

When using this card, you may experience the following issues:
 Windows ME: You may not hear sound coming from the rear speakers of a 4-speaker system. This is
a known issue with the drivers that Windows ME supplies for this card. Unfortunately, there are no
drivers that fix this issue.
 The configuration software for this card enables Direct Sound acceleration by default in the InControl
Tools software during installation. With this enabled you may experience static or popping in Star
Wars Galaxies: An Empire Divided. If this occurs, disabling Direct Sound Acceleration in the control
panel for this card corrects this issue.

Ensoniq Audio PCI

When using this card, you may experience the following issues:
 You may hear a hiss in sound effects and music in the game. Lowering the volume sliders in the
Setup menu may improve this issue.
 Windows 98: When using driver version 4.05.00.1046, you may hear static in the music and sound in
the game. We recommend that you check for newer drivers, which may correct this issue. If this
occurs, setting Hardware Acceleration to None in the DirectX Diagnostics corrects this issue. This
option is located on the Sound menu in DXDiag.
 Windows 2000: When using the default Windows 2000 driver, you may also hear popping in the
sound effects and music in the game. Lowering the Effects and Music volume sliders will also lower
the popping sound.

ESS Canyon 3D Chipset

When an ESS Canyon 3D sound card, such as the Diamond MX400, is set up in Windows 2000 or ME,
Windows detects the card as a Maestro 2E. When using these drivers, you may hear sound distortion and
static in the game, or the rear speakers may not work. If this occurs, we recommend that you change to
the driver for your specific card or check the ESS website for updated drivers which may correct these
issues.

Microsoft Digital Sound System 80

When using these speakers in USB mode, you may intermittently hear static and hitching when the hard
drive is being accessed. This occurs because the USB speakers require CPU time to run. Windows
allocates 100% of the CPU to the programs that are running, such as Star Wars Galaxies: An Empire
Divided, while some USB devices take up to 10% of the CPU, thus trying to use 110% of the resources.

-7- Connectivity Devices and Issues

This section lists some of the common connectivity issues that may occur and some information to help
you avoid these issues. For more information, please refer to the Star Wars Galaxies: An Empire
Divided Manual or the Sony Online Entertainment Home Page on the World Wide Web at
http://www.starwarsgalaxies.com/support.

18
Connection Related Issues

You Need An Account With An ISP To Play On The Internet

You must have a connection to an Internet Service Provider (ISP) to connect with other players through
the Find Server Internet page. This includes Dial-Up Networking connections, Cable Modem service,
xDSL service and Direct Corporate Connections. If you need help configuring your computer to use the
Internet, contact your ISP’s technical support.

Connect To The Internet Before Launching Star Wars Galaxies: An Empire Divided
Dial-up modem and DSL users generally must establish a connection to the Internet before starting Star
Wars Galaxies: An Empire Divided. Cable modems users are generally automatically connected when
Windows starts.

The following items are known to be sources of connection issues and the information may be helpful if
you are having problems connecting or staying connected to Star Wars Galaxies. We understand that
some of these devices or technologies may have been in place for periods of time and have only recently
began having problems, but we would suggest that you please try these troubleshooting tips.

Firewall, Proxy, or Anti-Virus Software

While an important part of home computer security or a way to provide connection sharing, these
technologies can interfere with game connectivity. If you are having connection problems and are using
one of these types of software you should, if only temporarily, try disabling or uninstalling it and then try
connecting to the game. If the issues cease while this software is disabled or uninstalled, please refer to
the section Configure Your Firewall or Router for Internet Play below.

PPPoE Connections
PPPoE connections require a login and password, as well as a phone number to dial into the connection.
Please make sure you make note of this information so that when the time comes to input it, you have it
available to you without contacting your ISP.

Unable to Connect to the Launchpad

If your connection times out while attempting to play the game via a 56K or broadband modem, check the
following:
 Make sure you are connected to the Internet. The Launchpad needs a live connection to the Internet
in order to patch any recent changes to the application.
 Check your firewall or Internet security software settings. Please refer to the Configuring your
Firewall or Internet Security Software in the General Troubleshooting section of this guide for more
information.

Connection to SWG Lost

You may encounter connection issues at some point while playing Star Wars Galaxies: An Empire
Divided. Receiving the Connection to SWG Lost message while playing can usually indicate connection
issues.

This message signifies a loss of connectivity with the game servers. If you get this message you should
check our server status web page. If our servers are currently active, attention should be brought to your
connection to the Internet and anything that may impede or block your connection.

NOTE: Connections issues result from different causes than general game crashing issues and should be
treated differently. If you are experiencing game crashing problems, you may need to check other
sections of this document for additional troubleshooting tips.

19
Getting Disconnected After Starting Star Wars Galaxies: An Empire Divided
The following are reasons you may become disconnected from Star Wars Galaxies: An Empire Divided
after entering a Galaxy Server:
 You might have disconnected from your Internet Service Provider. Some ISPs disconnect after a
certain amount of inactive time, if too much data is being transmitted or if they are doing unscheduled
maintenance.
 You may be disconnected while playing Star Wars Galaxies: An Empire Divided if your ISP
connection is set to automatically disconnect after a certain period of inactivity. You should disable
this option in your Internet Options in the Windows Control Panel before playing Star Wars
Galaxies: An Empire Divided to prevent being disconnected while in game.
 Your modem may not be installed or set up correctly. Make sure that your phone line or cable is
securely connected to your modem and that your modem is set up and operating correctly in Windows.
See your manufacturer’s hardware documentation for proper modem setup and your ISP’s documentation
for proper account setup information.

Internet Performance Issues

The time of day can have an impact on your connection quality. If you have trouble playing Star Wars
Galaxies: An Empire Divided over your Dial-Up Internet connection during peak hours, you might try
playing later at night or at other times of the day to get a better quality connection. Setting the game to
display at a lower screen resolution or enable Use Low Detail Textures in the Launchpad Graphic Options
menu might help other performance problems while playing Star Wars Galaxies: An Empire Divided.

Dropped Packets
Each piece of data that is sent over a network or the Internet is called a packet. It is important for all of
these packets to be delivered intact and in a timely manner for a smooth multiplayer experience. The
Internet can frequently drop packets (lose them) depending on the quality of your connection and the
amount of congestion present on the Internet itself. If packets can't get through between a player and the
Star Wars Galaxies: An Empire Divided Servers due to a poor connection, some problems will occur.

Latency
Latency is a measure of the time (in milliseconds or ms) that it takes for data to travel round-trip from one
computer to another over a Network or the Internet. On the Internet, high latency can cause game
performance to degrade severely. When playing any game over the Internet, it is important to have a low
latency connection. High latency will contribute to poor multiplayer performance and decreased stability.

Connection Problems
If you are consistently having trouble with dropped packets or latency, the following are a few things you
can try to help with your connection to the Internet:
 Disconnect and reconnect to your ISP.
 Make sure that you are using a 56Kbps modem or a higher broadband connection.
 Try another ISP. Some Internet providers have slow or congested networks and are not suitable for
gaming. If you consistently have trouble joining games or lose connection after joining a game you may
have an unreliable ISP.

IRQ Conflicts for Win98/ME

You should check if your network adapter/modem is sharing an IRQ with your Video or Sound card. To
check for this, right click on the "My Computer" icon on your desktop and choose "Properties" from the
menu. Next, choose the "Device Manager" tab and double click the "Computer" entry at the top of the
device list. This should bring up the IRQ Resource window. If your network card is sharing an IRQ with
your Video or Sound card then you may need to move one of those devices to a different IRQ to resolve
the conflict.

Modem or Network Adapter Conflict

If you have a modem installed in your computer along with the network card for either your Cable or DSL

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modem then it may cause conflicts. We recommend that you remove the modem from your computer
completely, or at least disable it, so there is no conflict there between the modem and your network card.

Winmodems or Emulation-Based Modems

Winmodems or emulation-based modems are software-based and can cause numerous connectivity
problems, not just in our game but in general. The reason is because the CPU is being used to "pump"
the data in a software modem, as well as its other calculations. When playing a game, the CPU may not
be able to make the necessary game calculations AND transmit data. We strongly recommend against
using them.

3Com US Robotics Sportster 56K Voice USB

If you experience occasional lockups during Internet or modem play using this modem in USB mode in
Windows 98, you can solve this by using a Serial cable to connect your modem instead of a USB cable.
This may be resolved in a future modem driver or Windows 98 update.

Routers
In general, they should be able to connect to the game without modifications needed to the router.
However, if you are experiencing connection problems and are using a router, we suggest bypassing the
router and connecting directly to your modem. If your problems cease while bypassing the router you can
try these things:
 Try resetting your router to its default settings. In our testing, most routers were able to play with their
default settings in place. Please check our Router Support Section below for information on how to do
this for various routers.
 Check your router manufacturer’s website for any available Firmware updates. If available, download
and install those.
 If the above suggestions were not successful, or you have altered your router settings in some way,
please check our Firewall/Proxy information page on Star Wars Galaxies: An Empire Divided
website for the information you will need to enable your router to connect to the game servers.

Star Wars Galaxies: An Empire Divided has been tested with several different routers to ensure your
gaming experience isn’t hindered by possible disconnects. However, we only support the routers we have
tested in their default configurations.

The following personal routers/home firewalls have been tested with Star Wars Galaxies: An Empire
Divided and are able to be used under their default configurations. If for some reason you experience a
problem connecting to your Star Wars Galaxies: An Empire Divided server or the patcher, we suggest
that you set your router back to its default settings.

Below you will find information as to how to reset your router to its default configuration, as found in each
router's manual or its manufacturer's website. Also, if you are using another setup aside from DHCP or a
static IP, such as PPPoE, or if your ISP requires a login password, please take note of these settings
before performing the steps below.

Netgear® FP114P, FVS318, and RP614

 Open a browser window and type 192.168.0.1 in the address field (or if you've changed the default IP
of your router, type that IP into the window.)
 Type admin as the user name and password as the password, unless you've specified a different
username and/or password, which you would type instead.
 Click on the Settings Backup link, which is located below the Maintenance heading on the left hand
side of your browser window.
 Under "Revert to factory default settings", click the Erase button. This will reset your router to its “out
of the box” configuration.
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE, then this is also the time to input those details.

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 If you have forgotten the user name and/or password that you changed to, then you can press the
reset button on the back of the router for 10 seconds, and then let it reboot itself. It should be back to
the default configuration at this point.

D-Link® DI-704P
 Open a browser window and type 192.168.0.1 in the address field (or if you've changed the default IP
of your router, type that IP into the window)
 In the System Password area, type admin as the password (unless you have changed the password,
in which case you would put the password that you have changed it to)
 Click on the Tools link at the bottom of the page.
 Under Other Tools, click on Restore to Default.
 You will get a prompt window that says "Reset all setting to default?"  Click yes.
 Unplug the power of your router for about 5 seconds, then plug it back in (this acts as a reboot of the
router)
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE**, then this is also the time to input those details.

D-Link® DI-604 Rev. A/B/C, DI-614+, DI-714P+, DI-764, DI-624, and DI-804V
 Leave the device powered on, do not disconnect the power.
 Press the reset button and hold it.
 Keep the button pressed about 10 seconds.
 Release the button.
 Your router will then automatically reboot itself.
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE, then this is also the time to input those details

SpeedStream® SS2602 and SS2614

 Open a browser window and type 192.168.254.254 (or if you've changed the default IP of your router,
type that IP into the window.)
 Type admin as the password in the login window, unless you have changed the password, in which
case you would type that password instead.
 Click on the Tools link in the left hand menu.
 Click on the Restore Factory Defaults link in the center pane.
 Click the Restore button that comes up.
 A warning box comes up letting you know that all your settings will be reset. Click Yes.
 Another prompt box comes up reminding you to not unplug your router during this reset phase.
 The router has now been set to its default factory configuration.
 If you have set the router to a static IP, then you would redo those settings at this point.
 If you have forgotten the user name and/or password that you changed to, then you can press the
reset button on the back of the router for 5 seconds, and then let it reboot itself. It should be back to
the default configuration at this point.

SMC® SMC7004VBR
 Power down the router for about 30 seconds and then turn it back on.
 Press the Reset button for about 5 seconds and release it (it is located on the rear of the router next
to the power input plug)
 The power light will flash rapidly, and all 8 port lights will turn on shortly.
 The router should now be back to its factory default state.
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE, then this is also the time to input those details.

SMC® SMC7004ABR and SMC7008ABR

 Open a browser window and type 192.168.2.1 in the address field (or if you've changed the default IP

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 of your router, type that IP into the window)
 Press the login button (there is no password by default on this router. If you have added one, input it
now and then press login).
 Click on the Tools link.
 Click on the Restore Factory Defaults link
 Click on the Restore button
 There will be a warning box letting you know that all your settings will be reset. Click Ok.
 Another warning box will come up notifying you not to power off the router during the reset.
 The router has now been set back to the factory defaults.
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE, then this is also the time to input those details.

LinkSys BEFSX41, BEFSR41 v.2, BEFSR81 v.2, BEFSR11 v.2, BEFVP41, NR041
 Open a browser window and type 192.168.1.1 in the address field (or if you've changed the default IP
of your router, type that IP into the window).
 Log into the router with a blank username and the password admin. If you have changed the router's
default administrator login, substitute it instead.
 Click on the tab labeled Password.
 Select the Yes radio button for the option to Restore Factory Defaults.
 Click Apply at the bottom. This should bring up a confirmation window.
 Click Yes on the window. This should bring up a success screen.
 Click Continue on the success screen.
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE, then this is also the time to input those details.

GigaFast EE400-R
 Open a browser window and type 192.168.8.1 in the address field (or if you've changed the default IP
of your router, type that IP into the window)
 Enter the password “admin” in the password box. If you have changed the router's default
administrator login, substitute it instead.
 Click on the Administration link.
 Click on the Reset to Default button. This should bring up a success window.
 Click OK.
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE, then this is also the time to input those details.

Belkin F5D5230-4
 Open a browser window and type 192.168.2.1 in the address field (or if you've changed the default IP
of your router, type that IP into the window)
 Log into the router with the user name “Admin” and a blank password. If you have changed the
router's default administrator login, substitute it instead.
 Click on the Utilities link on the left.
 Click on the Restore Factory Defaults link.
 Click the Restore button. This should bring up a confirmation window.
 Click OK. This should bring up a status window.
 Click OK. This should bring up a success page.
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE, then this is also the time to input those details.

SOHOware NBG800
 Hold the Reset button on the back of the router for more than five seconds.
 Open a browser window and type 192.168.1.1 in the address field (or if you've changed the default IP
of your router, type that IP into the window)

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 Log into the router with the user name “admin” and the password “1234”.
 If you have set the router to a static IP, then you would redo those settings at this point.

Asante FR3004C
 Open a browser window and type 192.168.123.254 in the address field (or if you've changed the
default IP of your router, type that IP into the window).
 Log into the router with the password “admin”, if you have changed the router's default administrator
password, substitute it instead.
 Click on the Advanced button.
 Click on the Factory Defaults button. This should bring up a confirmation window.
 Click OK. This should bring up a notice window.
 Click on the Restart Router button. This should bring up a confirmation window.
 Click OK.
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE, then this is also the time to input those details.

U.S. Robotics® Broadband Router Cable and DSL Internet Access

 Open a browser window and type 192.168.123.254 (or if you've changed the default IP of your router,
type that IP into the window).
 Type “admin” as the password in the login window, or if you have changed the password, type that
password instead.
 Click on the Tools link in the left hand menu.
 Click on the Restore Factory Defaults link in the center pane.
 Click the Restore button that comes up.
 A warning box comes up letting you know that all your settings will be reset. Click Yes.
 Another prompt box comes up reminding you to not unplug your router during this reset phase.
 The router has now been set to its default factory configuration.
 If you have set the router to a static IP, then you would redo those settings at this point, or if your ISP
requires a login, or you are using PPPoE, then this is also the time to input those details.
 If you have forgotten the user name and/or password that you changed to, then you can press the
reset button on the back of the router for 5 seconds, and then let it reboot itself. It should be back to
the default configuration at this point.

All information provided in this document can be found in your router's manual or the manufacturer's
website. All warnings stated in this document are provided by the manufacturer. Sony Online
Entertainment and LucasArts are not responsible for any damage to your router for following these
instructions. This guide is merely a collection of information for each router we have tested, and the
instructions on how to reset each back to its factory configuration

-8- CD-ROM Drive Issues

Star Wars Galaxies: An Empire Divided does not access the CD during play. However, if you
experience problems when installing the game, your CD-ROM may not meet the minimum requirements
to run Star Wars Galaxies: An Empire Divided or there may be a problem with your drive.

CD-ROM Access Error

A blue screen CD-ROM access error might be a symptom of one of these problems:
 You may have a dirty or scratched CD.
 Your CD-ROM drive may be getting old or worn.
 Your CD-ROM may not be properly installed in Windows.
 A previous install of a program may be pending with InstallShield and the user has not rebooted.

24
First, check your CD for any dirt, fingerprints, smudges or scratches. To clean your CD, wipe it gently with
a soft cloth, moving in smooth strokes from the center hub to the outer edge of the CD. If your CD looks
fine, replace it in the drive and see if you have this problem again. If the problem persists, try testing the
drive with a different CD.

Trouble Accessing Files

If you are having trouble accessing or using files on the CD-ROM or Hard Drive, your drives may be
running in MS-DOS Compatibility Mode. To check this:
 Right click on the My Computer icon on your desktop.
 Choose Properties from the pop-down menu.
 Click on Performance.
 Look at File System:
It should say 32-bit. If this field states that any of your drives are using MS-DOS Compatibility Mode, your
drives are not configured properly to run under Windows 98. This mode will greatly decrease the
performance of your computer, and may not allow you to access programs that are written for 32-bit file
access only.
This may be caused by:
 IDE or SCSI interfaces that are not properly set up under Windows.
 Inappropriate drivers for IDE or SCSI hardware.
 Computers that do not support LBA (Logical Block Addressing) modes except through software, such
as Dynamic Drive Overlay, which allows the computer to see the whole capacity of large hard drives.
 Software Viruses, such as the MYB or CMOS A virus.
If you are experiencing this problem, please contact your computer manufacturer or a computer
technician for assistance in correcting this problem before attempting to install the game.

-9- Controller Device Issues

USB Devices
When using USB devices on your system, you may occasionally hear static and distortion in audio or you
may experience slow downs and hitching in the game. This occurs because USB devices require a
percentage of the CPU’s processing time to run. Windows allocates 100% of the CPU to the programs
that are running, such as Star Wars Galaxies: An Empire Divided, while some USB devices take up to
10% of the CPU, thus trying to use 110% of the resources.

Mouse Buttons
Mouse buttons use the default DirectX naming convention. Therefore, you will notice that your mouse
buttons are labeled 0 through 3, instead of 1 through 4. This doesn't affect your mouse functionality at all.
Please remember that your usual mouse button 1 will be labeled as Mouse Button 0 in the in game
options menus and continue from there.

Additional mouse buttons have default bindings in the various keymap sets even though you may not
have that many buttons on your mouse. For example, you will see Mouse Button 3 (which is actually your
4th mouse button) set as one of your Auto Run Toggle keys by default even though your mouse may only
have 2 buttons. This will not affect your mouse's functionality or prevent you from using other keys
assigned to that function.

Logitech Mouse
If the mouse wheel does not work in game when using a Logitech mouse, the scrolling size may need to
be set to none in the mouse properties under the buttons tab. The web wheel should also be disabled by
setting Button 2 to middle button.

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Logitech Mouseware Driver Version 9.76
If you experience any issues when using a Logitech mouse, we recommend that you install Logitech
Mouseware driver version 9.76, which may correct these issues.

NOTE: This may deactivate the mouse wheel in other applications, such as Microsoft Internet Explorer.

Logitech Cordless Mouseman Optical

When using this device with the default Windows 98 driver with the device connected via the USB port,
you may experience erratic mouse behavior in Windows and in the game. If this occurs, installing
Logitech Mouseware driver version 9.76 corrects this issue.

Logitech MX700
When using this device with Mouseware driver version 9.75, you may experience the following issues:
 The mouse wheel may not scroll in the game, making it difficult to change the camera view from 1 st to
3rd person view.
 Buttons 3 through 8 may not work.
 The mouse wheel may not function if the device is connected via the PS/2 port. If this occurs, it may
work if you connect it to the USB port.

If this occurs, installing Logitech Mouseware driver version 9.76 corrects these issues.

Custom Mouse Cursors

When using custom Windows cursors, such as the 3D cursor, the game cursor may be discolored or
corrupt in some areas on the game, especially in menus. Disabling this feature corrects this issue.

Kensington Expert Mouse

When using the Kensington Expert Mouse with the PS/2 adaptor, the mouse may lose sensitivity in the
game. Adjusting the sensitivity in the Mouse Control Panel or Kensington Mouseware does not correct
this issue with this configuration. This does not occur when using the USB adaptor with this device.

Keyboard Issues
Users of compact keyboards, such as those found on laptop systems or those used for ergonomic
reasons may experience some problems using the default set of keyboard commands.

Keyboard Limitations
Some keyboards may have limitations in Star Wars Galaxies: An Empire Divided. You may be unable
to use multiple keys simultaneously. For example: If you are pressing two keys at the same time, only one
key may register the action that you chose.

Onboard Keyboard Shortcut Keys

We recommend that you do not use any of the onboard shortcut keys on your keyboard when playing the
game. Doing so may have adverse affects on the game, such as causing the game to close while you are
playing a mission.

-10- DirectX Setup

Technical Overview Of DirectX
DirectX is a library provided by Microsoft to run inside the operating system and provide programmers
with seamless access to all of the hardware features available today. The DirectX platform provides an
environment that allows developers to use a standardized format when programming an application. This
makes it easier to support a wide variety of different hardware configurations. Prior to DirectX, developers
were forced to write hardware-specific code (with a specific driver for each different piece of hardware).

26
For optimum performance in Star Wars Galaxies: An Empire Divided, your system must fully support
DirectX. If you are unsure whether your system will support DirectX, please contact the manufacturer of
your system for more information.

WARNING: Once you have installed DirectX 9.0a, it cannot be uninstalled from your system.

Where To Find DirectX 9.0a

DirectX 9.0a is provided for you with Star Wars Galaxies: An Empire Divided. During the manual
installation of the game, you will be prompted to install DirectX if it is not already correctly installed on
your system.

Important: You must have Administrator rights to properly install DirectX on a Windows 2000 or XP
system.

To install DirectX from the CD after installing the game:

 Insert the Star Wars Galaxies: An Empire Divided Disc 3 in the CD-ROM drive.
 Open My Computer from the desktop, or the Start Menu if you are running Windows XP.
 Right click on the SWG icon.
 Select Open in the context menu.
 Open the DirectX folder.
 Double click the dxsetup.exe icon to run the installer.
 Follow the on screen prompts.

NOTE: Some programs that were made with earlier versions of DirectX may not work with DirectX 9.0a.

Checking Your System For DirectX Support

After you have installed Star Wars Galaxies: An Empire Divided and DirectX, you may want to
determine whether DirectX supports your computer hardware. To do this:

 Click on Start to open the start menu.

 Click on Run.
 Type DXDiag into the Run dialog box.
 Click OK. This takes you to the DirectX Diagnostics screen.
 Click on the Display 1, Display 2, and Sound tabs.
 If you are experiencing any problems while running Star Wars Galaxies: An Empire Divided, we
recommend that you test DirectDraw, Direct3D and DirectSound on their respective screens. If any of
these tests fail, please check for updated drivers for the hardware that failed the test. If you continue
to have problems after updating the drivers, we recommend that you contact the hardware
manufacturer of the card for further assistance.
NOTE: The Display 2 tab will only be available if you have a 3D Accelerator pass-through card (i.e.
Voodoo/Voodoo2 cards) or two video cards in your system for dual monitor support.

-11- How to Contact Sony Online Entertainment

If you require technical assistance, please read through the Troubleshooting Guide provided on the game
CD. The Troubleshooting Guide has solutions to many common problems you may experience with the
game.

27
If you have questions regarding technical issues or your account and/or billing (i.e. Registration,
Password Recovery, Subscribing, Cancellation, etc.), please contact Sony Online Entertainment
Customer Service in one of the following methods:

Search Our Knowledge Base

You can visit our Knowledge Base out of the game as well for a comprehensive auto self-help system that
is up to date with the latest information and issues located at: www.starwarsgalaxies.com/support.

E-Mail Support
You may also reach us by e-mail at [email protected]. Before sending your e-mail, please specify
the nature of your inquiry in the subject of your e-mail (i.e., technical issue, account issue, billing issue, in-
game bug). A Customer Service Representative will respond to your e-mail as quickly as possible.

Live Chat
To chat with a Live Representative through the Web site, please use our Live Chat feature by going to
http://www.station.sony.com/en/instantchat.jsp. Live Chat hours are 9:00 a.m. to 6:00 p.m. (Pacific
Standard Time), Monday through Friday.

Phone Support
If you require additional support, please contact Sony Online Entertainment between 9:00 a.m. to 6:00
p.m. (Pacific Standard Time), Monday through Friday. You can reach the Technical Support department
by calling 858-790-STAR (858-790-7827).

When contacting Technical Support, please have the following information available: computer brand and
model, processor type and speed, video card, sound card, CD-ROM drive brand and model, RAM. Also,
make sure to include the title and version of the game, and a detailed description of the problem.

-12- Web Sites

The list below is provided to assist you in finding the latest drivers for your sound and/or video hardware.
Please check your hardware manufacturer’s web site for updated drivers for your specific card.

A-Bit www.abit-usa.com
AMD www.amd.com
Asus www.asus.com
ATI Technologies www.ati.com
Aureal Sound Cards www.vortexofsound.com
Creative Labs www.creativelabs.com
Crystal Semiconductor www.cirrus.com
DELL Computer www.dell.com
Elsa www.elsa.com
ESS Technologies www.esstech.com
Gainward www.gainward.com
Gateway 2000 www.gateway.com
Guillemot www.guillemot.com
Hercules www.hercules.com
Hewlett Packard www.hp.com
Intel www.intel.com
I/O Magic www.iomagic.com
Kensington www.kensington.com
Logitech www.logitech.com
Matrox www.matrox.com
Microsoft www.microsoft.com

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MSI www.msicomputer.com
NVIDIA www.nvidia.com
PNY Technologies www.pny.com
Sony Pictures www.sonypictures.com
Turtle Beach www.tbeach.com
VIA Technologies www.viaarena.com
Yamaha www.yamaha.com

© 2003 Sony Online Entertainment Inc. All rights reserved. A Sony Pictures Entertainment
Company

© 2003 LucasArts and the LucasArts logo are registered trademarks of Lucasfilm Ltd. Star Wars
Galaxies is a trademark of Lucasfilm Entertainment Company Ltd. © 2003 Lucasfilm Entertainment
Company, Ltd. or Lucasfilm Ltd. & ® or TM as indicated. All rights reserved.

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