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Sample Mock Call: Offers Free Delivery

The customer, Anne Sanchez, places an order over the phone for one family size of Crispy Pata, one family size of Bulalo Steak, and one bucket of Crispy Chicken to be delivered to her address. The representative takes the order and offers to add a family size of Buko Salad for an additional 200 pesos. Anne agrees to the upgrade and will pay the total of 2,300 pesos in cash upon delivery within 30 minutes.

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BenjTomol
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452 views

Sample Mock Call: Offers Free Delivery

The customer, Anne Sanchez, places an order over the phone for one family size of Crispy Pata, one family size of Bulalo Steak, and one bucket of Crispy Chicken to be delivered to her address. The representative takes the order and offers to add a family size of Buko Salad for an additional 200 pesos. Anne agrees to the upgrade and will pay the total of 2,300 pesos in cash upon delivery within 30 minutes.

Uploaded by

BenjTomol
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Sample Mock Call

Situation: A customer is calling to order a set of food for a family occasion at a nearby restaurant that
offers free delivery.
Customers Profile: Female, Age is 24, in a hurry.
Goal: Place the order and offer the customer to upgrade her orders.

Receiver: Hi! Good day, this is Justin of Delicious Restaurant, what is your name and what would you like
to order?
Sender: Hi, this is Anne Sanchez, I want one family size of Crispy Pata, one family size of Bulalo Steak,
and one bucket of Crispy Chicken.
Receiver: Thank you, so, that is one family size of Crispy Pata, one family size of Bulalo Steak, and one
bucket of Crispy Chicken. Is that right?
Sender: Yep, deliver it at 587 Sebastian Road, North Fairview, Quezon City.
Receiver: Got it, would you like to add Buko Salad, that’s just 200 pesos for a family size.
Sender: Oh! Sure, I almost forgot the dessert.
Receiver: Great, so the total amount of your order is P 2,300.00 with free delivery.
Sender: Thank you! I’ll just pay it in cash once it’s delivered.
Receiver: Alright, it’s gonna be right in front of your door, within 30 minutes. Thanks for calling Delicious
Restaurant! Have a great night.

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