QUICK-START GUIDE

1&1 DSL-MODEM
AVM FRITZ!Box 7412

Connect DSL-Modem Enter 1&1 Start-Code Help and contact information

Connect device Connect telephone
 Internet, telephone and more:

YOUR 1&1 DSL Welcome to our 1&1 customer world!

I am glad that you have found the internet package you were looking for from us. I am convinced that
you have made the right choice!

Here at 1&1 you can choose a connection to suit your needs, either with or without a minimum contract
period. We provide top-quality networking and entertainment solutions to enhance your comfort within
your own four walls. In addition, with a 1&1 DSL connection, you receive everything that you need to set
up your own home network. You can, for example, store your data centrally, so that it can be accessed
by all of the computers in your household.

This quick-start guide summarises all of the key information you need to get started with 1&1, to ensure
the process is as pleasant and smooth as possible. You can also find valuable tips and tricks in our
detailed DSL user guide, available online at www.1und1.de/handbuch-dsl

Our friendly customer support staff are available 24/7 to answer any questions you may have. Satisfied
customers are our priority.

Enjoy your 1&1 DSL!

Martin Witt
Managing Director of 1&1 Telecom GmbH
2
Contents

Before you get started............................................... 4 Troubleshooting....................................................... 18

Safety information No internet connection
Pre-requisites for a smooth-running service Device doesn’t work correctly
Manufacturer’s information Telephone calls are not working properly
Check the package contents No incoming calls
Technical requirements Reset 1&1 DSL-Modem to factory settings
Device overview - buttons, ports, type plate
LED indicator lights Recycling and disposal ............................................ 26
Returning old devices
Initial set-up .............................................................. 9
Connect 1&1 DSL-Modem Help and contact information................................. 27
Connect device FAQs
LAN connection
Free telephone support
Enter 1&1 Start-Code
Free email support
Connect telephone
Forum
Analogue telephone
Analogue telephone with TAE plug User guide

3
 Before you get started

Safety information

„„ The 1&1 DSL-Modem does not have an on/off switch. As such, „„ If moisture or liquid reaches the 1&1 DSL-Modem, it could lead
it must be possible to unplug the 1&1 DSL-Modem at all times. to electric shocks or short circuits. Only ever use the 1&1 DSL-
Plug the 1&1 DSL-Modem into an easily accessible power Modem inside buildings. Do not allow any liquids to get inside
socket. the 1&1 DSL-Modem.
„„ Overloaded sockets, extension cables and multiple socket „„ There is a risk to users if the 1&1 DSL-Modem is opened incor-
outlets can cause fires and electrocution. Avoid the use of rectly or if improper repairs are carried out. Do not open the
extension cables and multiple socket outlets wherever possible. housing of the 1&1 DSL-Modem. If repairs are needed, return
Do not connect several extension cables or multiple socket the 1&1 DSL-Modem to 1&1.
outlets together. „„ Dust, moisture and steam, as well as strong detergents or
„„ Heat build-ups can lead to the 1&1 DSL-Modem overheating. solvents, can damage the 1&1 DSL-Modem. Protect the 1&1
This could damage the 1&1 DSL-Modem. Ensure there is DSL-Modem from dust, moisture and steam. Always unplug the
sufficient air circulation around the 1&1 DSL-Modem. Ensure 1&1 DSL-Modem before cleaning. Clean the 1&1 DSL-Modem
that the ventilation slots on the housing of the 1&1 DSL-Modem with a damp, lint-free cloth.
remain unobstructed. Do not place the 1&1 DSL-Modem on „„ Do not use the 1&1 DSL-Modem in areas where the use of
rugs, carpets or upholstered furniture. Do not cover the 1&1 wireless equipment is forbidden. Follow the relevant signs or
DSL-Modem. instructions from authorised personnel.
„„ The underside of the 1&1 DSL-Modem may become warm „„ During installation and operation of the 1&1 DSL-Modem, ensu-
during normal operation. This heat may cause damage to re that people maintain a distance of at least 20 cm.
heat-sensitive surfaces. Do not place the 1&1 DSL-Modem on
heat-sensitive surfaces. „„ Do not install or operate your 1&1 DSL-Modem near flammable
gases or in areas where there is a risk of explosion.
„„ In the case of storms, there is a risk of lightning strike, which
could lead to surge damages to connected electronic devices. „„
Do not install the 1&1 DSL-Modem during a storm. In the case
of storms, unplug the 1&1 DSL-Modem and disconnect the DSL
or VDSL connection.
4
Pre-requisites for a smooth-running service Manufacturer’s information

„„ Connect the 1&1 DSL-Modem to the master telephone The 1&1 DSL-Modem is a FRITZ!Box 7412, manufactured by AVM.
socket As such, the designation of the manufacturer AVM FRITZ!Box 7412
Only connect the 1&1 DSL-Modem to the master telephone is found in the user interface and in the network name (SSID).
socket. Ask a technician to remove all other telephone sockets
where possible, as these may interfere with the signal. The manufacturer's address is:
AVM GmbH, Alt-Moabit 95, 10559 Berlin.
„„ Do not connect any other devices to the master tele- avm.de
phone socket
Connect all other devices, such as telephones, fax machines
and answering machines, to the 1&1 DSL-Modem only. Do not
connect any devices directly to the telephone socket.

„„ Do not use any extension cables between the telepho-

ne socket and the 1&1 DSL-Modem
Do not extend the cable linking the telephone socket to the 1&1
DSL-Modem. The longer this cable is, the more likely there will
be external interferences to the connection.

„„ Use 1&1 Start-Code

The 1&1 Start-Code guarantees a complete installation and the
smooth running of your DSL connection. You can only set up
your device with the 1&1 Start-Code if the device is in its origi-
nal condition, or has been restored to factory settings.

5
 Check the package contents Technical requirements

In order to ensure a smooth installation of the device, it is im- „„ 1&1 DSL connection in Germany
portant that all accessories are to hand. As such, first check the „„ Up-to-date web browser with HTML5 support
contents of the delivery of the device.
„„ For LAN connections: device with network
In addition to the operating instructions, the complete package connection
includes the following components:

1. DSL router “1&1 DSL-Modem”

2. Power supply for “1&1 DSL-Modem”
3. DSL/telephone cable
4. Network cable
5. Personal security letter
contains the 1&1 Start-Code and your 1&1 customer information

2. 5. 1&1 Telecom GmbH

Elgendorfer Str. 57
56410 Montabaur

1&1 Kundenservice
Telefon: 0721 96 00
E-Mail: [email protected]

Montabaur, 01.06.2018

Ihr 1&1 Anschluss – Ihre Zugangsdaten

Sehr geehrter Herr Muster,

1.
heute erhalten Sie die Zugangsdaten für Ihren 1&1 Anschluss. Bitte beachten Sie hierzu die Hinweise auf
der Rückseite und bewahren Sie diese Zugangsdaten in Ihren Unterlagen auf.
Mit dem 1&1 Start-Code und der Schnell-Start-Anleitung richten Sie Ihre Internetverbindung und Telefonie
bequem ein. Dies ist mit 1&1 Hardware und aktuellen Produkten des Herstellers AVM möglich.

Sollte eine Einrichtung über den 1&1 Start-Code nicht möglich sein, können Sie Ihren Router mit der Inter-
netzugangskennung und dem Internetpasswort auch manuell konfigurieren. Wird anschließend keine
Internetverbindung aufgebaut, setzen Sie bitte ein „H“ vor Ihre Kennung – z. B.: H1und1/[email protected].
Sobald eine Verbindung zum Internet besteht, richten Sie Ihre Telefonie ganz einfach im 1&1 Control-Center

3. 4.
– https://control-center.1und1.de – unter dem Menüpunkt „Rufnummern verwalten“ ein. Dort können Sie
Ihre Zugangsdaten übrigens auch aufrufen und anpassen.
Haben Sie Fragen? Wir sind gerne für Sie da. Sie erreichen uns täglich rund um die Uhr – kostenfrei aus
dem Fest- und Mobilfunknetz der 1&1 Telecom GmbH – unter: 0721 96 00.
Ich wünsche Ihnen viel Spaß beim Surfen mit 1&1.

Freundliche Grüße aus Montabaur

Ihre 1&1 Kundenkommunikation

Ihre 1&1 Kundennummer:

Ihre 1&1 Zugangsdaten
123456789

1&1 Start-Code: XXXX - XXXX - XXXX Ihre E-Mail-Adresse:

Internetzugangskennung: 1und1/[email protected] [email protected]

Zugangspasswort: xxxxxxxxx Ihre 1&1 Rufnummern:

01234/1234567

+49 9876543210

6
Device overview

DSL
D
DS
SL LAN
LAN FON
FFO
ON
O N PPower
owe
wer

DSL LAN FON

7
 LED indicator lights

Light Status Meaning

There are new messages on an answering machine.
Info Flashing
The firmware is being updated.

Permanently
Active telephone connection via the internet.
illuminated
Fon
Flashing Messages in the 1&1 Mailbox.
Permanently
Power provided and DSL connection operational.
illuminated
Power / DSL
Power provided, DSL connection being established
Flashing
or has been interrupted.

8
Initial set-up

1. Connect 1&1 DSL-Modem

Step 1 Note:
Only use the original po-
Plug in the 1&1 DSL-Modem to a power
wer supply delivered with
socket using the power supply cable. this 1&1 DSL-Modem!
The “Power / DSL” light will start to flash
after a few seconds.

Step 2
Plug the long end of the DSL cable into
the port labelled “DSL” on your
1&1 DSL-Modem.

9
 Step 3 Note:
Only connect the 1&1
Plug the other end of the DSL cable into the DSL-Modem to the master
port labelled “F” on the telephone socket. telephone socket! Ask a
technician to remove all
other telephone sockets
where possible, as these
Step 4 may interfere with the
signal and affect your
The “Power / DSL” light will stop flashing connection.
and will be permanently illuminated once
the connection to the DSL network has been
established. This may take a few minutes.

– Phone socket –

There will be no DSL connection until

your DSL connection date.
The connection will be available by
6pm at the latest on this day.
1&1 will inform you of your connec-
tion date by letter, email and SMS.

10
2. Connect device
Connection via a network cable ( LAN).

LAN connection (wired)

Use the network cable to connect the

1&1 DSL-Modem to the network port
on your computer.

11
 3. Enter 1&1 Start-Code

Step 1

Open your web browser (e.g. Chrome,

Firefox, Safari, Internet Explorer, Edge
The configuration page will be displayed.
If the configuration page does not open
automatically, enter http://fritz.box or
http://192.168.178.1 into the address line of
your browser.

Step 2 FRITZ!Box password

The password provides ac-
Determine a FRITZ!Box password 2 and cess to the user interface.
2
click on OK 2a .
Enter the FRITZ!Box password again when
you are asked to.
2a

12
 Ihr 1&1 Anschluss – Ihre Zugangsdaten

Sehr geehrter Herr Muster,

Step 3 heute erhalten Sie die Zugangsdaten für Ihren 1&1 Anschluss. Bitte beachten Sie hierzu die Hinweise auf
1&1 Start-Code
der Rückseite und bewahren Sie diese Zugangsdaten in Ihren Unterlagen auf.
1&1 Telecom GmbH
Your 1&1 Start-Code is a
You need your personal security letter entitled Mit dem 1&1 Start-Code und der Schnell-Start-Anleitung richten
Elgendorfer Str. 57
Sie Ihre Internetverbindung und Telefonie
56410 Montabaur
combination of letters and
bequem ein. Dies ist mit 1&1 Hardware und aktuellen Produkten des Herstellers AVM möglich.
“Ihr 1&1 Anschluss – Ihre Zugangsdaten” Sollte eine Einrichtung über den 1&1 Start-Code nicht möglich sein, können Sie Ihren Router mit der Inter- numbers.
(Your 1&1 connection - your login details) for netzugangskennung und dem Internetpasswort auch manuell konfigurieren. Wird anschließend keine
Internetverbindung aufgebaut, setzen Sie bitte ein „H“ vor Ihre Kennung – z. B.: H1und1/[email protected]. It is used to:
the next steps. This letter contains your 1&1 Sobald eine Verbindung zum Internet besteht, richten Sie Ihre Telefonie ganz einfach im 1&1 Control-Center Enter your internet
– https://control-center.1und1.de – unter dem Menüpunkt „Rufnummern
1&1 Kundenserviceverwalten“ ein. Dort können Sie
Start-Code. 3 . Ihr 1&1 Anschluss - Ihre Zugangsdaten
Ihre Zugangsdaten übrigens auch aufrufen und anpassen. Telefon: 0721 96 00
E-Mail: [email protected]
and telephone login
Haben Sie Fragen? Wir sind gerne für Sie da. Sie erreichen uns täglich rund um die Uhr – kostenfrei aus details for your 1&1
dem Fest- und Mobilfunknetz der 1&1 Telecom GmbH – unter:Montabaur, 01.05.2017
0721 96 00.
– Letter with login details – DSL-Modem
Ich wünsche Ihnen viel Spaß beim Surfen mit 1&1.
Freundliche Grüße aus Montabaur
Set up your internet
Ihre 1&1 Kundenkommunikation
connection
Set up at least one
Ihre 1&1 Kundennummer:
telephone number
Ihre 1&1 Zugangsdaten
123456789 Enter your account
Ihre E-Mail-Adresse: ­details so you can use
3 1&1 Start-Code: XXXX - XXXX - XXXX

Internetzugangskennung: 1und1/[email protected] [email protected] the 1&1 online storage

Zugangspasswort: xxxxxxxxx Ihre 1&1 Rufnummern:
01234/1234567

+49 9876543210

– Example 1&1 Start-Code –

13
 Note:
Step 4
Please note that we can
Enter the 12-character 1&1 Start-Code, only guarantee a complete
containing both upper and lower case letters installation and smooth
functioning of your DSL
and numbers, into the appropriate field. 4 . account if you use the 1&1
Ignore the hyphens. When entering the Start-Code!
Start-Code, make sure that you enter the
4
Start-Code correctly into the two rows,
without making any typing errors.
Click on Weiter (Continue) 4a . 4a

If you receive an error message, try entering – Example –

the 1&1 Start-Code again. 1&1 Start-Code _x _x _x _x - _x _x _x _x - _x _x _x _x

Step 6

Once you have successfully set up your

connection, you will see an overview of your
telephone numbers.
Activate “Mit der Einrichtung Ihrer
Telefone, Faxgeräte und Anrufbeant- 5
worter fortfahren” (Continue to set-up
your telephone and fax devices) and click on
Weiter (Continue) 6 .
5a

14
 Note:
Step 7
A message box and the
The setup assistant „Telefoniegeräte verwal- anologue telephone are
ten“ is started. With this assistant you setup setup already.
your telephones, fax machines, message
boxes and you determine:
6
„„ which number is used to make outgoing
calls (telephone, fax).
„„ on which number the connected devices
will react.
Click on Beenden (finish) 6 .

You have now set up your device and your DSL connection. You can now surf the web and, once
you have connected a telephone to the FON connection you can also make phone calls.

15
 4. Connect telephone
The telephone number that you gave to or received from 1&1 when placing your order will be set up for
1&1 telephone calls once you have entered the 1&1 Start-Code.

Analogue telephone with TAE plug

Plug the telephone cable (TAE) into the port

3779 8981 1562 8981 1234
labeled “FON” on the 1&1 DSL-Modem.

DSL
DSL LAN
LAN FON
FFO
ON
ON Power
Power

16
Analogue telephone with RJ11 plug

Plug the telephone cable (RJ11) into the

port labeled „FON“ on the 1&1 DSL-Modem.

Make sure that you plug the cable into the

socket precisely as shown.

17
 Troubleshooting

Problem Possible cause Solution

The connection date has not yet Wait for your connection to be set-up. You can find your
passed connection date in your documentation. The connection will
be available by 6pm at the latest on this day.

No internet connection or Incorrect cabling Check the cables connecting your router and the telephone
faulty internet connection socket. > page 20

Incorrect login details Enter the correct login details. > page 12

Device doesn’t work correctly Restart the device. > page 22

Telephone not connected correctly Plug the telephone in properly.

Telephone numbers allocated Allocate the telephone numbers correctly to the devices.
incorrectly see ”Handbuch DSL“

No phone line connection Unstable DSL connection Open up the FRITZ!Box user interface. Click on Internet >
or faulty phone line DSL information > Interference resistance. Choose: Maximum
stability. > page 24

Incorrect login details Enter the correct login details. > page 12

Device doesn’t work correctly Restart the device. > page 22

18
Problem Possible cause Solution
No connection to the 1&1 DSL- Reconnect your device via LAN.
Modem > page 11
No Wi-Fi connection The 1&1 DSL-Modem does not have Wi-Fi.
No network connection or
faulty network connection No LAN connection Check that the cables between your 1&1 DSL-Modem and
your device are plugged in correctly. Check the sockets and
cables for damage.
LAN connection working but Check your firewall settings and make sure your security
cannot log in software isn’t blocking access.
1&1 DSL-Modem not Device error Restore the device to factory settings.
working properly or not > page 23
responding

19
 Additional support

No internet connection

Incorrect cabling
Most faults are due to issues with the cables.
B
Ensure that the DSL cable is plugged into the
DSL port on the 1&1 DSL-Modem A and
that the other end of the cable is plugged A
into the port labelled “F” on the telephone
socket B .

1&1 DSL-Modem not connected to the

internet

Step 1

Open your browser and go to http://fritz.box.

Step 2 FRITZ!Box password

The password provides ac-
Enter your password and click on cess to the user interface.
Anmelden (Log on) 2 .

20
This will take you to the overview page for No connection
between the 1&1
the 1&1 DSL-Modem. If there is a green light
DSL-Modem and the
in front of “Internet”, the 1&1 DSL-Modem is device
connected to the internet.
Check the manufacturer’s
If the 1&1 DSL-Modem is not connected to instruction manual for
the internet for over five minutes, use the di- your device (e.g. compu-
ter, smartphone, tablet) to
agnostics tool to find the cause of the fault.
find out how to establish
a connection to your 1&1
DSL-Modem.
Check the settings on your
device and try to connect
again.
Step 1

Open your browser and go to http://fritz.box.

Enter your password and click on
Anmelden (Log on).

Step 2

Click on Diagnose > Funktion 3

(Diagnostics > Run). 2 . 2

Step 3

Click on Starten (Start). 3 .

The diagnostics tool will now check the device and all the connections. If a fault is discovered,
further tools will be displayed, which you can use to seek out the error.
21
 Device doesn’t work correctly
20
Step 1 sec.
Unplug the 1&1 DSL-Modem from the mains
and from the telephone socket.

Wait for 20 seconds.

Step 2

Plug the 1&1 DSL-Modem back into the plug

socket and wait until the The Power / DSL
LED is illuminated. The Power / DSL LED will
continue to flash.

Step 3

Now connect the 1&1 DSL-Modem to the

telephone socket.

Step 4

Wait until the Power / DSL LED is

­permanently illuminated.

If the LED is still flashing after 10 minutes, call our free technical helpline on: 0721 9600 (free from
the 1&1 landline and mobile networks)
22
Reset 1&1 DSL-Modem to factory settings
Step 1 Save settings

Click on System > Sicherung (System > By restoring factory set-

tings, all settings, telepho-
Security) 1 in the 1&1 DSL-Modem menu. ne books, dial options etc.
will be deleted. As such, it
is important to save your
1 settings and telephone
books before restoring the
1&1 DSL-Modem.

Step 2
2
Click on Werkseinstellungen (Factory
settings) 2 .
Completing the
­factory settings
Do not under any circum-
stances unplug the device
Step 3 from the power socket - it
can damage the firmware.
Click on Werkseinstellungen laden
The 1&1 DSL-Modem is
(Restore factory settings) 3 . ready for use as soon as
the Power / DSL LED is
3 permanently illuminated.

The 1&1 DSL-Modem will now be reset. This may take a few minutes. Your 1&1 DSL-Modem
automatically restarts and must then be set up again using the 1&1 Start-Code.
23
 Phonecalls faulted

Step 1

Open your browser and go to http://fritz.box.

Enter your password and click on
Anmelden (Log on).

Step 2

Click on Ansicht: Standard (view: stan-

dard) 2 at the foot of the window.

Step 3

Click on Internet > DSL-Informationen

> Störsicherheit. 2
Step 4

Set the marks of Angestrebte Störab-

standsmarge, Impulsstörfestigkeit
(INP) und Erkennung von Funkstö-
rungen (RFI) on maximale Stabilität
(maximum stability) 4 . 4

Step 5

Click on Übernehmen 5 .
5

24
Incoming calls not possible
Step 1

Check the cabling and connect your devices

as described. > page 16

Step 2

Go to Telefonie > Telefoniegeräte and

check if the telephone numbers are allocated
correctly.

25
 Recycling and disposal

Returning old devices

European directives and the German Electrical and When purchasing a new device from 1&1, you can hand in an old
Electronic Equipment Act (ElektroG) state that you cannot device of the same kind to our disposal partner Interseroh. Simply
dispose of your old device or any of the electronic parts take along the disposal ticket included with the delivery of your
included in the delivery in your household waste. The new 1&1 device.
symbol shown means that the old device and the electronic parts
supplied with it must be disposed of separately from domestic You can hand in your old device to Interseroh up to 6 weeks from
waste, so they can be recycled. Please help in this matter and the date you purchased the new 1&1 device. Once this period has
do your bit to help the environment by not disposing of your elapsed, the Interseroh collection point is no longer obligated to
old device or any of the included electronic components in your accept your old device.
household waste. Disposal is free of charge. Please delete all personal information
After use, please bring old devices and electronic parts that are from the device before you dispose of it.
less than 25 centimetres in length to your local waste disposal
site for old electrical and electronic devices or to a collection point
provided by our disposal partner Interseroh, so they can be dispo-
sed of properly and in an environmentally friendly way. For more
information about disposal and where you can find a collection
point run by our disposal partner, please visit www.1und1.de/
entsorgung or see your 1&1 Control-Center.

You can also take regular quantities of old devices and electronic
components that are over 25 centimetres in length to your local
waste disposal site for old electrical and electronic devices.

26
Help and contact information

Do you have questions regarding set-up? No problem! You can find lots of support here:
FAQs Free email support

You can find answers to lots of questions, plus lots of interesting Our technical support and customer service team provide free
tips and tricks, in our 1&1 Hilfe-Center at: 1&1 ­email support. We will answer your questions via email as
quickly as possible, 24/7. Simply use the form in the 1&1 Control-
https://hilfe-center.1und1.de Center to contact ­technicians, customer support staff or the
billing team:
Free telephone support https://control-center.1und1.de
If you have technical questions about a product, you can contact
our experts, 24/7, throughout the duration of your contract.

Simply dial: Forum

0721 96 00 Or take a look in our 1&1 Forum. You can interact with other
(free from the 1&1 landline and mobile networks) customers there:

https://forum.1und1.de

User guide

You can download the detailed user guide for your

1&1 DSL-Modem online:

www.1und1.de/handbuch-dsl

27
YOUR 1&1 USER GUIDE
You can find detailed information about services and troubleshooting here: www.1und1.de/handbuch-dsl

Telephone, home network

Wi-Fi, cloud, security, email
Manage your contract, 1&1 Control-Center
Questions and answers
MacOS X, Windows 10, iOS, Android

The up-to-date, detailed 1&1 DSL user guide is always available online.
It can also be downloaded as a PDF.

www.1und1.de
Product illustrations similar.
Subject to misprints, errors, innovations and changes.
Art.-Nr.: 56393 – Stand: 04/19 – DE110-01-40-00174 (EN)
1&1 Telecom GmbH, Elgendorfer Straße 57, 56410 Montabaur