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Guidelines For Access Providers

The document outlines 22 guidelines for access providers regarding the regulation of telemarketers and commercial communications. Key points include: 1) Requiring a toll free short code for customer preference registration and complaints; 2) Ensuring telemarketers register with TRAI before providing telecom resources; 3) Entering agreements with telemarketers that comply with regulations. Access providers must also monitor commercial communications to ensure compliance with customer preferences and restrictions.

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Ssuntoshh Sk N
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46 views

Guidelines For Access Providers

The document outlines 22 guidelines for access providers regarding the regulation of telemarketers and commercial communications. Key points include: 1) Requiring a toll free short code for customer preference registration and complaints; 2) Ensuring telemarketers register with TRAI before providing telecom resources; 3) Entering agreements with telemarketers that comply with regulations. Access providers must also monitor commercial communications to ensure compliance with customer preferences and restrictions.

Uploaded by

Ssuntoshh Sk N
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Guidelines for Access Providers

1. Every Access Provider shall provide toll free short code 1909, with
sufficient number of lines for registration of preference/change of
preference/deregistration of customers on National Customer
Preference Register and for registration of complaints.

2. Every Access Provider shall, ensure that no telecom resource is provided


to a telemarketer unless he has registered itself with TRAI.

3. Every Access Provider shall, before providing any telecom resource to a


telemarketer, obtain a copy of the application form filed while
registering with TRAI as a telemarketer, verify the details furnished by
the telemarketer in its application form, the registration number issued
by TRAI and comply with the subscriber verification guidelines issued
by the Department of Telecommunications, from time to time.

4. Every Access Provider shall, ensure that no telecom resource is provided


to a telemarketer whose telecom resource has been disconnected and
details have been entered in Blacklist Register available on
www.nccptrai.gov.in.

5. Every Access Provider shall, before allotting telecom resources to a


telemarketer for sending promotional messages, enter into agreement
with such a person in accordance with the provisions specified in
Schedule IV to “The Telecom Commercial Communications Customer
Preference Regulations, 2010”.

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6. Every Access Provider shall, before allotting telecom resources to a
telemarketer for sending transactional messages, enter into agreement
with such a person in accordance with the provisions specified in
Schedule V to these Regulations.

7. Every Access Provider shall, within one month of entering into an


agreement with the telemarketer or transactional message sending
entity, as the case may be, submit to the Authority an authenticated
copy of the agreement along with a softcopy of such agreement. Soft
copy of such agreement shall be uploaded using the access provider
login on website www.nccptrai.gov.in.

8. Every Access Provider shall, allocate telecom resources to the


telemarketers from the number series allocated by the Department of
Telecommunications vide their letter No. 16-5/2009-
AS.III/(Pt.)/(3)/1124 dated 18th October 2010. A copy of the said
number series has already been provided to Access Providers vide
TRAI’s letter no. 305-17/2010-QoS dated 3rd December 2010.

9. Every Access Provider shall ensure that telecom resources provided to a


telemarketer for making voice calls do not have facility for receiving
incoming call and sending of SMS.

10. Every Access Provider shall, ensure that telecom resources provided to a
telemarketer or transactional message sending entity for sending
messages do not have facility for receiving incoming call or SMS.

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11. Every Access Provider shall, before activating any telecom resource
provided to a telemarketer, ensure that details of all telecom resources
provided to a telemarketer are entered into the National Telemarketer
Register through website www.nccptrai.gov.in against the registration
number of the telemarketer

12. Every Access Provider shall provide separate telecom resources to


telemarketers, for sending transactional message and promotional
messages.

13. Every Originating Access Provider shall ensure that the telecom
resources provided for sending transactional messages are not used for
sending promotional message.

14. Every Originating Access Provider shall ensure use of correct header for
sending promotional or transactional message, as the case may be, in
accordance with the agreement entered into by such Access Provider
with the sender of promotional or transactional messages.

15. Every Access Provider shall ensure that a telemarketer shall, before
sending any SMS to a telecom subscriber, scrub the telephone number
of the subscriber with the database received from National Customer
Preference Register.

16. Every Originating Access Provider shall filter all voice calls received
through the telecom resources allocated to the telemarketers to ensure
that no commercial voice call is made to any subscriber, registered with
the National Customer Preference Register.

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17. Every Originating Access Provider shall filter all promotional SMS
received through the telecom resources allocated to the telemarketers to
ensure that only promotional SMSs, preferred by a customer in his
preference registered with the National Customer Preference Register,
are sent to him.

18. Every Access Provider shall ensure that commercial communication


including SMS is sent to a customer only between 0900 Hrs to 2100
Hrs.

19. No Access Provider shall provide to any person, other than a


telemarketer registered with TRAI, any tariff plan or SMS package in
any form such as special recharge voucher, student pack, seasonal
pack etc. permitting sending of more than one hundred SMS per day
per SIM except on ‘blackout days’ and additional days as may be
specified by TRAI by direction issued from time to time.

20. No Access Provider shall send any commercial communication, either


directly or by mixing such communication with service communication,
through voice call or SMS or Unstructured Supplementary Service
Device (USSD) unless specifically opted, to a subscriber whose name is
registered in the National Customer Preference Register.

21. Every Terminating Access Provider shall ensure that details of customer
complaints related to unsolicited commercial communications (UCC) are
uploaded on the website www.nccptrai.gov.in through the link ‘Violation
details’.

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22. Every Originating Access Provider shall ensure that details of action
taken on customer complaints related to unsolicited commercial
communications (UCC) are uploaded on the website
www.nccptrai.gov.in through the link ‘Notice to telemarketers’.

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