Cesar Brian Cuaycong Baniqued

Skype ID: live:cbcbaniqued

Email: [email protected]
Contact number: 09954632953

Profile
Objective To be able to apply in any position that suits my qualifications and skills that can contribute the growth of the company.

Key Skills
Has good communication and written skills
Proficient in demonstration of problem-solving skills
Administrative Support and Leadership skills
Sales and customer service skills
Data Entry
Contact Management / Consolidation
Calendar and email management / Google Suite
Scan, sort and manage documents
Willing and able to handle a wide variety of tasks, can easily cope up with changing situations, persevering, hardworking, easy to deal with, and
patient when it comes to critical situations
Can type 55 to 60 words per minute
Has basic knowledge in Audio Amplifier
Has good background in PC hardware and software installation, and basic printer repair
Can identify electronic components and read schematic diagram
Can perform soldering and “pcb” designing
Proficient in Microsoft Office applications
Proficient or familiar with a vast array of electronics, e-learning and editing software, learning management system (lms), concepts and
technologies, including:

Target Adobe Photoshop Adobe Captivate Autocad

Workbench Corel Draw Adobe Flash Network fundamentals

Education
2006 to 2009 Tertiary
Electronics Engineering Technology
Technological University of the Philippines-Visayas

2002 to 2006 Secondary

Sagay National High School

1997 to 2002 Primary

Gil Lopez Elementary School
Work Experience
Quantified Media

Full-time job
April 2020 to May 2020
Email/Voice Customer Support Representative
 To respond with customer’s inquiry through email
 To track down the order status
 To process refund and modification on the order
 Tools we used: Talkdesk, Konnektive CRM, Helpscout, Google Docs and Spreadsheet
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Maids.cc
Full-time job
November 2019 to April 2020
Chat Customer Support Representative
 To respond with applicant’s inquiry regarding the company and their application
 To gather and update information on CRM
 To process applicant’s documents (including their passport, flight tickets, working visa, etc.)
 To assist the applicant regarding their application
 Tools we used: Basecamp, Zoho, ERP, Facebook Ads Manager Chat, WhatsApp, Ziwo, Google Docs and Spreadsheet
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Trafilea
Full-time job
October 2018 to November 2019
Email Customer Support Representative
 To respond with customer’s inquiry through email
 To track down the order status
 To process refund and modification on the order
 Tools we used: Zendesk and Shopify
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World Call International

Part-time job
August 2016 to October 2018
Inside Sales Specialist / B2B Cold Caller (Real Estate and Warranty services)
 To convince the potential customers to avail our car/home warranty services
 Generating leads and setting up appointments (Real Estate campaign)
 Outbound call / sales
 Tools we used: Xencall dialer
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Tockman Consulting
Part-time job
April 2018 to October 2018
Virtual Assistant
 Emailing and calling attorneys and business owners to update contact information,
schedule meetings, sell business consulting services, and invite people and their colleagues to business events .
 Tools we used: Bitrix24 CRM, Google Docs and Spreadsheet, GDrive, GoDaddy, EventBrite
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Teletech Customer Care Management Phils., Inc.

Full-time job
October 2012 to January 2018
Team Lead (Supervisor)
 Providing a quality and efficient customer service to customers through the daily management
of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling,
training, and problem-solving
 Assisting the manager with development, analyses and implementation of staffing, training, telemarketing,
Scheduling, and reward/recognition programs
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51 Talk Philippines
Part-time job
January 2017 to June 2017
Home-based Online English Teacher
 Teaching the English language to Chinese students online and evaluating their performance based on set guidelines
 Preparing and studying the teaching materials before the lesson starts
 Conducting one-on-one video lessons with students within the prescribed time
 Providing corrective feedback and ensuring that the students understand each lesson
  Creating a lesson memo with the necessary feedback about the topics discussed
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Meralco Management and Learning Development Center
Foundation, Inc. (MMLDC), Antipolo City
Full-time job
May 2011 to May 2012
Training Assistant (E-Learning Course Developer)
 Developing and customizing e-learning courses for bank, telecommunication, and pharmaceutical company
 Photo and video editing
 Assisting in managing, developing, and maintaining Learning Management System
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Information Equipment Communication Computers (IECC),
Bacolod City
Full-time job
February to November 2010
Computer Technician/Customer Service & Sales Representative
 Installing and repairing computer and printer
 Dealing with customers in terms of sales or their product concerns (defective/information)
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Internship
Com Sec I-Tech Corporation, Makati City
February 9 to June 27, 2009
Supervised Industrial Training 3
 Designing, implementing and testing of security gadgets (alarms, security camera, etc.)
 Installing network appliances such a printer or router
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ETR-Philips Service Center, Bacolod City

Internship
April 21 to May 30, 2008
Supervised Industrial Training 2
 Troubleshoot electronic appliances (televisions, components, dvd players,etc.)
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Central Lopez Sugar Corp., Sagay City

Internship
April 23 to June 1, 2007
Supervised Industrial Training 3
 Heavy Equipment maintenance