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Making A Phone Call - Exercise

The document provides instructions and examples for making phone calls. It includes 3 dialogues between callers and those answering phone calls, as well as a dialogue between a ticket seller and caller. The dialogues demonstrate polite greetings, asking for the name of the caller, confirming reservations and bookings, apologizing when fully booked, and thanking the other party.

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Roza Lestari
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403 views

Making A Phone Call - Exercise

The document provides instructions and examples for making phone calls. It includes 3 dialogues between callers and those answering phone calls, as well as a dialogue between a ticket seller and caller. The dialogues demonstrate polite greetings, asking for the name of the caller, confirming reservations and bookings, apologizing when fully booked, and thanking the other party.

Uploaded by

Roza Lestari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Making a Phone Call – Exercise

A. Put the following sentences in the correct order.


Dialogue 1
A. This is Anggi Noen of Tiger Computers.
B. Hello, I’d like to speak with Mr Sasmita.
C. Hold the line, please. I’ll put you through.
D. May I ask who’s calling, please?
E. Gogoo Tour, good morning.

Dialogue 2
A. Is one-thirty all right?
B. Certainly, what time should I come?
C. Good morning, Mrs Maria. It’s good to hear from you. Can you come to the office this
afternoon?
D. Thank you for calling. Good bye for now.
E. That’s fine. I’ll see you there at half past one.
F. Good morning, Mr Harry Tjan. This is Lucy Maria. I arrived in Singapore last night.

Dialogue 3
A. Hello, Miss Melinda. There are daily flights at 7.30 am.
B. Sorry, Miss, we’re fully booked.
C. Yes, Miss. For how many persons?
D. Return, please.
E. Myron travel agency, good morning.
F. Well, can I book a seat on tomorrow’s flight?
G. Single or return?
H. Hello, operator. This is Melinda. Is there a plane to Samarinda today?
I. Two, please.
J. How about the day after tomorrow?

B. Fill in the blanks in the dialogue with the phrases provided in the box.

Ticket seller : Ticket section, good morning


Caller : Hello. (1)________________________________________________
Ticket seller : What time, Sir?
Caller : (2)_____________________________________________________
Ticket Seller : Sorry, Sir. We’re sold out.
Caller : What about the next show?
Ticket Seller : We still have a few seats left for 9 pm.
Caller : (3)________________________________________. I’ll take three.
Ticket Seller : What seat would you like, Sir?
Caller : Not too close to the screen, please.
Ticket Seller : Yes, Sir. In row 17. (4)_____________________________________
Caller : Wang Hui.
Ticket Seller : (5)_____________________________________________________
: W as in word, A as in apple, N as in November, G as in golf, H as in hotel,
U is in uniform, I as in India.
: See you tomorrow at the nine o’clock show, Sir.
: Thank you.
: You’re welcome.

a. May I have your name, please?


b. That’s fine.
c. Would you spell that, please?
d. The seven o’clock show, please.
e. I’d like to make a reservation for tonight, please.

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