8512041.

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REFERENCEGUIDE

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Contents
Chapter 1: About This Reference. . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2
Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Checking Out Your Computer . . . . . 5

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 3: Setting Up and Getting Started . . 11

Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . 12
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting up your computer desk and chair . . . . . . . . . . . 13
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . 14
Avoiding discomfort and injury from repetitive strain . 14
Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . 14
Protecting from power source problems . . . . . . . . . . . 14
Checking the voltage selection . . . . . . . . . . . . . . . . . . . . 15
Connecting to a broadband modem or network . . . . . . . . 16
Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . 16
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . 17
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . 19
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Premium multimedia keyboard features . . . . . . . . . . . . 20
Elite multimedia keyboard features . . . . . . . . . . . . . . . . 21
Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing a printer, scanner, or other device . . . . . . . . . . . 28

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Contents

Chapter 4: Upgrading Your Computer . . . . . . . 29

Preventing static electricity discharge . . . . . . . . . . . . . . . . . 30
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Removing the side panel . . . . . . . . . . . . . . . . . . . . . . . . 31
Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . 32
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . 33
Replacing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing the color panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Adding or replacing an optical disc drive . . . . . . . . . . . . . . 39
Replacing the memory card reader . . . . . . . . . . . . . . . . . . . 41
Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . 43
Replacing the heat sink and processor . . . . . . . . . . . . . . . . 45
Adding or replacing an expansion card . . . . . . . . . . . . . . . . 47
Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . 49
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . 51

Chapter 5: Maintaining Your Computer. . . . . . 53

Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . 54
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . 58
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . 59
Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . 60
Checking the hard drive for errors . . . . . . . . . . . . . . . . 60
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . 62
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . 64
Moving from your old computer . . . . . . . . . . . . . . . . . . . . . 65

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Moving with Windows Easy Transfer . . . . . . . . . . . . . . . 65

Moving files and settings manually . . . . . . . . . . . . . . . . 66

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . 69
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Recovering pre-installed software and drivers . . . . . . . 92
Using Microsoft System Restore . . . . . . . . . . . . . . . . . . 98
Recovering your system to its factory condition . . . . 101
Recovering your system using the Windows DVD . . . 102
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Before calling Gateway Customer Care . . . . . . . . . . . . 102
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

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Contents

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Chapter 7: Legal Notices . . . . . . . . . . . . . . . . 107

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

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CHAPTER1
About This Reference
• About this guide
• Accessing the online User Guide
• Gateway contact information
• Microsoft Certificate of Authenticity
• For more information

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CHAPTER 1: About This Reference

About this guide

This guide includes information and maintenance instructions
that are specific to your model of Gateway computer. Some
illustrations in this guide may look different than your
computer because hardware options and port locations may
vary. For all other computer information, see the online User
Guide.

For more information

For more information about your computer, visit Gateway’s
Support page at www.gateway.com or the Web address
shown on your computer’s label. The Support page also has
links to additional Gateway documentation and detailed
specifications.

Accessing the online User

Guide
In addition to this guide, the User Guide has been included
on your hard drive. The User Guide is an in-depth,
easy-to-read manual that includes information on the
following topics:
• Help and technical support
• Using and customizing Windows and other software
• Controlling audio and video settings
• Using the Internet
• Protecting your files
• Playing and recording media
• Maintaining
To access the User Guide:
• Click (Start), All Programs, then click Gateway
Documentation.

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Gateway contact information

The label on the side of your computer case contains
information that identifies your computer model and serial
number. Gateway Customer Care will need this information if
you call for assistance.

Serial number Technical Support

telephone number

Microsoft Certificate of
Authenticity
The Microsoft Certificate of Authenticity label found on the
back or side of your computer includes the product key code
for your operating system. If you ever reinstall Windows from
the installation DVD, you will need to enter these numbers to
activate Windows.

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CHAPTER 1: About This Reference

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CHAPTER2
Checking Out Your
Computer
• Front
• Back

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CHAPTER 2: Checking Out Your Computer

Front
Memory card reader Power button/
power indicator
USB ports
DVD/CD drive

DVD/CD drive
(optional)
IEEE 1394/
FireWire™ port Video jack (optional)
Diskette drive (optional)
Audio left jack
Headphone jack (optional)
Microphone jack Audio right jack
(optional)

Component Icon Description

Memory card Insert a memory card from a digital camera,
reader MP3 player, PDA, cellular telephone, or other
device into the memory card reader.

DVD/CD drive Use this drive to listen to audio CDs, install

games and programs, watch DVDs, and store
large files onto recordable discs (depending
on drive type). This drive may be a CD,
recordable CD, DVD, recordable DVD, Blu-ray,
or HD DVD drive. For more information about
your drive, see the online User Guide.

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Component Icon Description

IEEE 1394/ Plug IEEE 1394 (also known as Firewire™)
FireWire™ port devices (such as a digital camcorder) into
these 6-pin IEEE 1394 ports.

Diskette drive Use this drive to read from and write to 3.5"
(optional) diskettes.

Headphone jack Plug powered, analog front speakers, an

external amplifier, or headphones into this
jack. This jack is color-coded green.

Microphone jack Plug a microphone into this jack. This jack is

color-coded pink.

Power Press this button to turn the power on or off.

button/power You can also configure the power button to
indicator operate in Standby/Resume mode or
Hibernate mode. The power indicator lights
when the computer is turned on.

USB ports Plug USB (Universal Serial Bus) devices (such

as a USB external drive, printer, scanner,
camera, keyboard, or mouse) into these ports.

Video, Audio left, Connect your video camera to these jacks.

and Audio right
jacks (optional)

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CHAPTER 2: Checking Out Your Computer

Back
Important
Your computer’s hardware options and port locations may vary from this
illustration.

Voltage switch
Power connector Case cover thumbscrew

PS/2 keyboard port PS/2 mouse port

Parallel port
Monitor (VGA) port

IEEE 1394/FireWire™ port

USB ports Ethernet (network) jack
Center/subwoofer jack
S/PDIF jack (optional) Surround L/R speaker jack
Microphone jack Audio in/side speaker jack
Headphone/front
speaker jack Case cover thumbscrew
TV tuner Video card (optional)
(optional)

Modem (line) jack

Telephone jack

Wireless network antenna

connectors (optional)

Wireless network antenna (optional)

Component Icon Description

Voltage switch The switch is preset at the factory. Make
sure that this is set to the correct voltage
for your area.

Power connector Plug the power cord into this connector.

PS/2 keyboard port Plug a PS/2 keyboard into this port.

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Component Icon Description

Monitor (VGA) port Plug a VGA (blue connector) monitor cable
into this port.

IEEE 1394/ Plug IEEE 1394 (also known as Firewire™)

FireWire™ port devices (such as a digital camcorder) into
this 6-pin IEEE 1394 port. For more
information, see “Installing a printer,
scanner, or other device” on page 28.

USB ports Plug USB (Universal Serial Bus) devices

(such as a USB Iomega™ Zip™ drive,
printer, scanner, camera, keyboard, or
mouse) into these ports. For more
information, see “Installing a printer,
scanner, or other device” on page 28.

S/PDIF output jack Plug an optical cable from an amplifier or

(optional) entertainment system into this jack for
digital sound.

Microphone jack Plug a microphone into this jack.

(pink plug)

Headphone/analog This jack is user configurable for one of the

speakers jack (green following:
plug) Headphone: Plug headphones or amplified
-OR- speakers into this jack (Default).
Front speakers jack Stereo out: Plug your front left and right
speakers into this jack.
For more information, see “Configuring the
audio jacks” on page 27.

TV tuner (optional) Plug a video tuner or antenna into this

optional jack.

Wireless network Connect this antenna to your wireless

antenna (optional) network antenna card (optional).
and connectors

Case thumbscrew Remove this screw before opening the

case.

PS/2 mouse port Plug a PS/2 mouse into this port.

Parallel port Plug a parallel device (such as a printer)

into this port.

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CHAPTER 2: Checking Out Your Computer

Component Icon Description

Ethernet (network) Plug an Ethernet network cable or a device
jack (such as a DSL or cable modem for a
broadband Internet connection) into this
jack. For more information, see “Learning
about the Internet” in the online User
Guide.

Center/subwoofer Plug your center speaker and subwoofer

jack (orange plug) into this jack.
(optional) For more information, see “Configuring the
audio jacks” on page 27.

Surround L/R Plug your rear right and left speakers into
speaker jack this jack.
(black plug) For more information, see “Configuring the
audio jacks” on page 27.

Audio in/side This jack is user configurable for one of the

speaker jack (blue following:
plug) Stereo in: Plug an external audio input
-OR- source (such as a stereo) into this jack so
Side speaker jack you can record sound on your computer
(Default).
Stereo out: Plug your side left and right
speakers into this jack.
For more information, see “Configuring the
audio jacks” on page 27.

Video card (optional) Plug a VGA (blue connector) or DVI (white

connector) monitor into a port on this card,
if installed.

Modem jack Plug a modem cable into this jack. For more
(optional) information, see “Connecting a dial-up
modem” on page 16.

Telephone jack Plug the cord from your telephone into this
(optional) jack.

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CHAPTER3
Setting Up and Getting
Started
• Working safely and comfortably
• Preparing power connections
• Connecting to a broadband modem or
network
• Connecting a dial-up modem
• Starting your computer
• Turning off your computer
• Restarting (rebooting) your computer
• Using the keyboard
• Using the mouse
• Adjusting the volume
• Configuring the audio jacks
• Installing a printer, scanner, or other device

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CHAPTER 3: Setting Up and Getting Started

Working safely and

comfortably
Before using your computer, follow these general guidelines
for setting up a safe and comfortable work area and avoiding
discomfort and strain:
• Keep hands and arms parallel to the floor.
• Adjust the screen so it is perpendicular to your line of
sight, and the top of the screen is no higher than eye
leve.
• Place your feet flat on the floor or on a footrest.
• Keep ventilation openings clear of obstructions.
Top of screen is not
higher than eye level

Screen is perpendicular to
your line of sight
Hands and arms are
parallel to the floor

Feet are flat on the floor

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Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the
monitor screen or shine directly into your eyes.
• Position the computer desk and screen so you can avoid
glare on your screen and light shining directly into your
eyes. Reduce glare by installing shades or curtains on
windows, and by installing a glare screen filter.
• Use soft, indirect lighting in your work area. Do not use
your computer in a dark room.
• Set paper holders at the same height and distance as
the monitor.
• Avoid focusing your eyes on your computer screen for
long periods of time. Every 10 or 15 minutes, look
around the room, and try to focus on distant objects.

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make
sure that the desk is the appropriate height and the chair helps
you maintain good posture.
• Select a flat surface for your computer desk.
• Adjust the height of the computer desk so your hands
and arms are positioned parallel to the floor when you
use the keyboard and touchpad. If the desk is not
adjustable or is too tall, consider using an adjustable
chair to control your arm’s height above the keyboard.
• Use an adjustable chair that is comfortable, distributes
your weight evenly, and keeps your body relaxed.
• Position your chair so the keyboard is at or slightly
below the level of your elbow. This position lets your
shoulders relax while you type.
• Adjust the chair height, adjust the forward tilt of the
seat, or use a footrest to distribute your weight evenly
on the chair and relieve pressure on the back of your
thighs.
• Adjust the back of the chair so it supports the lower
curve of your spine. You can use a pillow or cushion to
provide extra back support.

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CHAPTER 3: Setting Up and Getting Started

Sitting at your computer

• Avoid bending, arching, or angling your wrists. Make
sure that they are in a relaxed position when you type.
• Do not slouch forward or lean far back. Sit with your
back straight so your knees, hips, and elbows form right
angles when you work.
• Take breaks to stand and stretch your legs.
• Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive

strain
• Vary your activities to avoid excessive repetition.
• Take breaks to change your position, stretch your
muscles, and relieve your eyes.
• Find ways to break up the work day, and schedule a
variety of tasks.

Preparing power connections

Protecting from power source problems
Warning
High voltages can enter your computer through both the power cord
and the modem connection. Protect your computer by using a surge protector.
If you have a telephone modem, use a surge protector that has a modem jack.
If you have a cable modem, use a surge protector that has an antenna/cable
TV jack. During an electrical storm, unplug both the surge protector and the
modem.

During a power surge, the voltage level of electricity coming

into your computer can increase to far above normal levels
and cause data loss or system damage. Protect your computer
and peripheral devices by connecting them to a surge
protector, which absorbs voltage surges and prevents them
from reaching your computer.
An uninterruptible power supply (UPS) supplies battery power
to your computer during a power failure. Although you cannot
run your computer for an extended period of time with a UPS,
a UPS lets you run your computer long enough to save your
work and shut down your computer normally.

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Checking the voltage selection

Caution
If you set the voltage selection switch incorrectly, your system will be
damaged. Make sure this switch is set correctly for your location before turning
on your computer. In the United States, the utility power is supplied at a nominal
115 volts at 60 Hz. The power supply should always be set to this when your
computer is operating in the United States. In other areas of the world, such
as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer
is operating in an environment such as this, the voltage switch should be moved
to 230.

The power supply, a component built into your computer,

provides power to the system board, add-in cards, and
peripheral devices. The power supply’s voltage selection for
your location is typically set at the factory, but you can change
it to match the electrical service available in your usage area
(such as while in another country). Use the power selection
switch on the back of your computer to set the voltage to
115V or 230V.
To set the voltage selection switch:
1 Disconnect your computer’s power cable.
2 Use a tool such as an opened paper clip to slide the
voltage selection switch to the correct voltage position.
The switch is located on the back of your computer,
near the power cable connector. To see its location, see
“Back” on page 8.

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CHAPTER 3: Setting Up and Getting Started

Connecting to a broadband
modem or network
Important
Your computer may be equipped with a built-in Ethernet (network) jack.
For information about setting up a wired or wireless Ethernet network, see the
online User Guide.

You can connect your computer to a cable or DSL modem or

to a wired Ethernet network.
To connect to a broadband modem or to an Ethernet
network:
1 Insert one end of the network cable into the network
jack on the back of your computer. To see its
location, see “Back” on page 8.
2 Insert the other end of the network cable into a cable
modem, DSL modem, or network jack.

Connecting a dial-up modem

Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.

Your computer may have a 56K modem that you can use with
a standard telephone line to connect to the internet or fax
documents.
To connect the modem:
1 Insert one end of the modem cable into the modem
jack on the modem at the back of your computer. To
see its location, see “Back” on page 8.
2 Insert the other end of the modem cable into a
telephone wall jack. (The modem will not work with
digital or PBX telephone lines.)
3 If you want, you can connect a telephone to the PHONE
jack on the modem on the back of your computer.

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Starting your computer

To start your computer:
1 Connect the power, network, mouse, keyboard, and
monitor cables to your computer according to the setup
poster.
2 Press the power button on the front of your computer.
If your computer does not turn on, check the power
cable connections.
Important
Your computer has a built-in, variable-speed fan. In addition,
your computer uses a powerful processor which produces heat and has
its own cooling fan. Both the system fan and processor fan can run at
different speeds at times to ensure correct system cooling. You may
notice an increase in the fan noise when the fan is running at high speed
and a decrease in the fan noise when it switches to normal speed.

3 If you are starting your computer for the first time,

follow the on-screen instructions to select the language
and time zone and to create your first user account.
4 Attach and turn on any USB or audio peripheral devices,
such as printers, scanners, and speakers. If you need to
attach a peripheral device to the parallel or serial ports,
turn off your computer first. See the documentation
that came with each device for its setup instructions.
5 To open your computer’s main menu, click (Start).
From that menu, you can run programs and search for
files. For more information on using your computer’s
menus, see “Using Windows Vista” and “Customizing
Windows” in the online User Guide.

Waking up your computer

Tip
For more information about changing the power button mode, see the
“Customizing Windows” chapter in the online User Guide.

When you have not used your computer for several minutes,
it may enter a power-saving mode called Sleep. While in Sleep
mode, the power indicator on the power button flashes.
If your computer is in Sleep mode, move the mouse, press a
key on the keyboard, or press the power button to “wake” it
up.

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Turning off your computer

Warning
When you turn off your computer, certain components in the power
supply and system board remain energized. In order to remove all electrical
power from your computer, unplug the power cord and modem cable from
the wall outlets. We recommend disconnecting the power cord and modem
cable when your computer will not be used for long periods.

Important
If for some reason you cannot use the Shut Down option in Windows to
turn off your computer, press and hold the power button for about five seconds,
then release it.

Putting your computer into Sleep mode is the easiest way to

power down your computer. Although it does not turn your
computer completely off, it does turn off or slow down most
system operations to save power, and saves your desktop
layout so the next time you restore power, the programs are
laid out just as you left them. Waking your computer from a
Sleep state is much faster than turning on your computer after
it has been turned completely off.
To put your computer to sleep:
1 Click (Start), then click (power). The
computer saves your session and partially shuts down
to save power.
2 To “wake” your computer, press a key on the keyboard
or press the power button.

To turn off your computer:

1 Click (Start), click the arrow next to the lock icon,
then click Shut Down. The computer turns off.

2 To completely disconnect all power (such as for

servicing internal components), also disconnect the
power cord.

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Restarting (rebooting) your

computer
If your computer does not respond to keyboard or mouse
input, you may need to restart (reboot) your computer.
To restart your computer:
1 Click (Start), click the arrow next to the lock icon,
then click Restart. Your computer turns off, then turns
on again.

2 If your computer does not turn off, press and hold the
power button until the computer turns off (about five
seconds), then press it again to turn the computer back
on.

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CHAPTER 3: Setting Up and Getting Started

Using the keyboard

Premium multimedia keyboard features
The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.

Function keys Indicators

Editing buttons Internet buttons Audio playback buttons Navigation keys Internet buttons

Windows keys Application key Directional keys Numeric keypad

Feature Icon Description

Editing buttons Press these buttons to copy, cut, and paste.

Function keys Press these keys to start program actions. Each

program uses different function keys for
different purposes. See the program
documentation to find out more about the
function key actions.

Internet buttons Press these buttons to launch your Internet

home page, search, or e-mail programs.

Audio playback Press these buttons to play your audio files and
buttons to adjust the volume.

Navigation keys Press these keys to move the cursor to the

beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document.

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Feature Icon Description

Indicators Show if your NUM LOCK, CAPS LOCK, or
SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.

Windows keys Press one of these keys to open the Windows

Start menu. These keys can also be used in
combination with other keys to open utilities like
F (Find/Search), R (Run), and E (Computer).

Application key Press this key to access shortcut menus and help
assistants in Windows.

Directional keys Press these keys to move the cursor up, down,
right, or left.

Numeric keypad Press these keys to type numbers when the

numeric keypad (NUM LOCK) is turned on.

Elite multimedia keyboard features

The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.
Audio playback
Sleep button Function keys Internet buttons buttons Indicators

Windows keys Application key Navigation keys Numeric keypad

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Feature Icon Description

Sleep button Press this button to activate your computer’s
Sleep (power-saving) mode.

Function keys Press these keys to start program actions.

Each program uses different function keys for
different purposes. See the program
documentation to find out more about the
function key actions.

Application buttons Press these buttons to launch your Internet

home page, search for files, or launch the
calculator program.

Audio playback Press these buttons to play your audio files

buttons and to adjust the volume.

Indicators Show if your NUM LOCK, CAPS LOCK, or

SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.

Windows keys Press one of these keys to open the Windows

Start menu. These keys can also be used in
combination with other keys to open utilities
like F (Find/Search), R (Run), and
E (Computer).

Application key Press this key to access shortcut menus and

help assistants in Windows.

Editing buttons Press these buttons to copy, cut, and paste.

Navigation keys Press these keys to move the cursor to the

beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document. Press
the arrow keys to move the cursor.

Numeric keypad Press these keys to type numbers when the

numeric keypad (NUM LOCK) is turned on.

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Using the mouse

Scroll wheel Right button

Left button

The mouse is a device that controls the pointer movement on

the computer display. This illustration shows the standard
mouse.
As you move the mouse, the pointer (arrow) on the display
moves in the same direction.

You can use the left and right buttons on the mouse to select
objects on the display.

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You can use the scroll wheel on the mouse to move through
a document. This feature is not available in all programs.

To... Do this...
Move the Move the mouse around. If you
pointer on the reach the edge of your mouse
computer pad and need to move the
display mouse farther, lift the mouse
and place it in the middle of the
mouse pad, then continue
moving the mouse.

Select an object Position the pointer over the

on the computer object. Quickly press and
display release the left mouse button.
This is called clicking.

Start a program Position the pointer over the

or open a file or object. Quickly press and
folder release the left mouse button
twice. This is called
double-clicking.

Access a Position the pointer over the

shortcut menu object. Quickly press and
or find more release the right mouse button
information once. This is called
about an object right-clicking.
on the display.

Move an object Position the pointer over the

on the computer object. Press the left mouse
display. button and hold it down. Move
(drag) the object to the
appropriate part of the
computer display. Release the
button to drop the object
where you want it. This is called
clicking and dragging.

For more information about how to adjust the double-click

speed, pointer speed, right-hand or left-hand configuration,
and other mouse settings, see the “Customizing Windows”
chapter in the online User Guide. For instructions on how to
clean the mouse, see “Cleaning the mouse” on page 57.

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Adjusting the volume

You can adjust volume using your speakers’ controls or the
Windows volume controls. You can also adjust the volume of
specific sound devices in your computer.
To adjust the overall volume using hardware controls:
• If you are using external speakers, turn the knob on the
front of the speakers.
-OR-
Use the mute and volume control buttons on the
keyboard. For more information, see “Using the
keyboard” on page 20.

To adjust the volume from Windows:

1 Click (Volume) on the taskbar. The volume control
slider opens.

2 Click and drag the slider up to increase volume and

down to decrease volume.
3 To mute the volume, click (Mute). To restore volume,
click it again.

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4 To adjust device volume levels, click Mixer. The Volume

Mixer dialog box opens, where you can click and drag
sliders for individual devices.

Tip
Adjust the Windows Sounds slider to change system sounds
volume independently of general volume (such as the volume used for
music and game sounds).

5 Click X in the top-right corner of the window to close it.

Help
For more information about adjusting the volume, click Start,
then click Help and Support. Type adjusting volume in the Search
Help box, then press ENTER.

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Configuring the audio jacks

If the back of your computer has five audio jacks, they are
universal jacks. This means that they can be used for more
than one purpose. For example, the blue jack on the computer
can be a stereo in jack or a stereo out jack. To use the audio
jacks for something other than the default audio device, you
need to configure the audio jacks.
To configure the audio jacks:
Shortcut
Start Ö Control Panel Ö Hardware and Sound Ö Sound Ö click the
device Ö Configure

1 Connect your audio device(s) to the computer audio

jack(s).
2 Click (Start), then click Control Panel. The Control
Panel window opens.
3 Click Hardware and Sound, Sound, the Playback tab,
then click Configure.
-OR-
If your computer has the Realtek Sound Effect Manager
installed, double-click the Sound Effect Manager
icon on the taskbar. The Realtek dialog box opens.
4 Follow the on-screen instructions to configure the audio
jacks for your speaker setup.

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Installing a printer, scanner, or

other device
Important
Before you install a printer, scanner, or other peripheral device, see the
device documentation and installation instructions.

Your computer has one or more of the following ports:

IEEE 1394 (also known as Firewire®), Universal Serial Bus
(USB), serial, and parallel. You use these ports to connect
peripheral devices such as printers, scanners, and digital
cameras to your computer. For more information about port
locations, see “Checking Out Your Computer” on page 5.
IEEE 1394 and USB ports support plug-and-play and
hot-swapping, which means that your computer will usually
recognize such a device whenever you plug it into the
appropriate port. When you use an IEEE 1394 or USB device
for the first time, your computer will prompt you to install any
software the device needs. After doing this, you can
disconnect and reconnect the device at any time.
Help
For more information about installing peripheral devices, click Start, then
click Help and Support. Type installing devices in the Search Help box,
then press ENTER.

Parallel and serial port devices are not plug-and-play. See the
device documentation for detailed information and
installation instructions.

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CHAPTER4
Upgrading Your Computer
• Preventing static electricity discharge
• Opening the case
• Closing the case
• Replacing the color panel
• Installing memory
• Replacing the system battery
• Adding or replacing an optical disc drive
• Replacing the memory card reader
• Adding or replacing a hard drive
• Replacing the heat sink and processor
• Adding or replacing an expansion card
• Replacing the system board

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CHAPTER 4: Upgrading Your Computer

Preventing static electricity

discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer and unplug the power cord and modem and network
cables before opening the case.
To prevent risk of electric shock, do not insert any object into the vent holes
of the power supply.

The components inside your computer are extremely sensitive

to static electricity, also known as electrostatic discharge
(ESD).
Before opening the computer case, follow these guidelines:
• Wear a grounding wrist strap (available at most
electronics stores) and attach it to a bare metal part of
your computer.
• Turn off your computer.
• Touch a bare metal surface on the back of the computer.
• Unplug the power cord and the modem and network
cables.
Caution
ESD can permanently damage electrostatic discharge-sensitive
components in your computer. Prevent ESD damage by following ESD guidelines
every time you open the computer case.

Before working with computer components, follow these

guidelines:
• Avoid static-causing surfaces such as carpeted floors,
plastic, and packing foam.
• Remove components from their antistatic bags only
when you are ready to use them. Do not lay
components on the outside of antistatic bags because
only the inside of the bags provide electrostatic
protection.
• Always hold expansion cards by their edges or their
metal mounting brackets. Avoid touching the edge
connectors and components on the cards. Never slide
expansion cards or components over any surface.

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Opening the case

Your computer case provides easy access to internal
components.

Removing the side panel

Warning
To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer, then unplug the power cord and modem cable before
opening the case.

To remove the side panel:

1 Follow the instructions in “Preventing static electricity
discharge” on page 30.
2 Shut down your computer, then disconnect the power
cord and modem, network, and all peripheral device
cables.
3 Press the power button for ten seconds to drain any
residual power from your computer.
4 Loosen the two captive thumbscrews on the back edge
of the side panel. (These screws cannot be removed.)
5 Slide the side panel toward the back of your computer,
then pull the panel away from your computer.

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CHAPTER 4: Upgrading Your Computer

Removing the front bezel

To remove the front bezel:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Press the three bezel retention tabs, then swing the left
side of the bezel away from the computer and
remove it.

Tabs

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Closing the case

Replacing the front bezel
To replace the front bezel:
1 Slide the tabs on the right side of the bezel into the slots
on the right side of the computer.

Tabs

2 Swing the left side of the bezel in to insert the release

tabs on the left side of the bezel into the slots on the
left side of the computer.
3 Press the left side of the bezel firmly until the release
tabs snap into place.

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CHAPTER 4: Upgrading Your Computer

Replacing the side panel

To replace the side panel:
1 Make sure that all of the internal cables are arranged
inside the computer so they will not be pinched when
you close the computer.
2 Slide the side panel toward the front of the computer
until the back of the side panel is flush with the back
of the computer.
3 Tighten the two thumbscrews on the back edge of the
side panel, then reconnect the cables and power cord.

Replacing the color panel

To replace the color panel on the front bezel:
Tip
If you have difficulty removing the color panel, it may be easier
to remove the front bezel first. (This procedure shows the bezel
removed.) To remove the front bezel, follow the instructions in
“Removing the front bezel” on page 32.

1 Find the panel release lever inside the front bezel’s

lower vent opening, then slide the lever to the left.

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2 Press firmly on the lower left and lower right parts of

the color panel to release the panel from the front bezel.
You should press the two points against the computer
until you hear or feel a click, which is the sound of the
panel’s internal locking tabs unlocking.

Press Press
here here

3 Swing the bottom of the panel away from the bezel and
remove it. The panel should easily slide out.

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CHAPTER 4: Upgrading Your Computer

4 Slide the tabs of the new color panel up into the slots
on the front bezel.

5 Press firmly on the lower left and lower right parts of

the color panel to engage the panel’s internal locking
tabs. You should press the two points against the
computer until you hear or feel a click, which is the
sound of the panel’s internal locking tabs locking the
panel partially into place.

Press Press
here here

6 While pressing the bottom center of the color panel

against the front bezel, slide the panel release lever
back to the right. The color panel is now fully locked
into place.

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Installing memory
When you upgrade the computer memory, make sure that you
install the correct type of memory module for your computer.
Your computer uses DIMM memory.
To install or replace DIMM memory:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
3 Find the memory module banks on your system board.

4 If you are removing a DIMM from the memory module

bank, gently pull the plastic tabs away from the sides
of the memory module and remove it.
- OR -
If you are adding a DIMM to an empty memory module
bank, gently pull the plastic tabs away from the sides
of the memory module bank.

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CHAPTER 4: Upgrading Your Computer

5 Align the notches on the new DIMM with the notches

on the memory module bank and press the module
firmly into the bank. The tabs on the sides of the
memory module should secure the memory module
automatically. When the module is secure, you hear a
click.
6 Replace the side panel by following the instructions in
“Replacing the side panel” on page 34.
7 Return your computer to its upright position.
8 Reconnect the cables and the power cord.
9 Turn on your computer. Windows starts and the
Windows desktop appears.
10 Click (Start), right-click Computer, then click
Properties. The amount of memory in your computer
is displayed.

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Adding or replacing an optical

disc drive
Tools
You need a Phillips screwdriver to add or replace a CD or DVD drive.

To add replace an optical drive:

1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Remove the front bezel by following the instructions in
“Removing the front bezel” on page 32.
Important
The color and shape of your replacement drive’s front cover may
vary from your original drive.

3 If you are installing a new drive (not replacing an old

one), remove the two drive retention screws in the drive
bay, then go to Step 8. For the location of the screws,
see the photo in Step 6.
4 If you are replacing an existing drive, disconnect the
cables from the drive, noting their locations and
orientation. You will reconnect the cables after you
install the new drive.

Drive data cable Drive power cable

5 Note any jumper settings on the old drive and set the
jumper on the new drive to be the same.

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CHAPTER 4: Upgrading Your Computer

6 Remove the two drive retention screws.

Drive retention screws

7 Slide the drive forward and out of the drive bay.

8 Slide the new drive into the drive bay, line up the screw
holes on the drive bay with the screw holes on the drive,
then replace the two drive retention screws.
9 Reconnect the drive cables using your notes from
Step 4, or according to the manufacturer’s instructions.
10 Replace the front bezel by following the instructions in
“Replacing the front bezel” on page 33.
11 Replace the side panel by following the instructions in
“Replacing the side panel” on page 34.

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Replacing the memory card

reader
Tools
You need a Phillips screwdriver to replace the memory card reader.

To replace the memory card reader:

1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Remove the front bezel by following the instructions in
“Removing the front bezel” on page 32.

Important
The color and shape of your replacement card reader’s front
cover may vary from your original card reader.

3 Slide the top bezel toward the front of the computer

about 3/4 inch, then remove it from your computer.

4 Remove the two screws that secure the card reader to

the computer.
Screws

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CHAPTER 4: Upgrading Your Computer

5 Unplug the cable from the back of the card reader, then
slide the card reader toward the front of your computer.

6 Slide the new card reader into place, then secure it with
the two screws you removed previously.
7 Plug the cable back into the card reader.
8 Place the top bezel on top of the computer, then slide
bezel toward the back of the computer until it clicks into
place.
9 Reinstall the bezel by following the instructions in
“Replacing the front bezel” on page 33.
10 Reinstall the computer case’s side panel by following
the instructions in “Replacing the side panel” on
page 34.

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Adding or replacing a
hard drive
To add or replace a hard drive:
Tools
You need a Phillips screwdriver to add or replace a hard drive.

1 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.
2 Disconnect and label all hard drive cables, noting their
locations and orientation. (You will reconnect the cables
after you install the new drive.)

3 Disconnect the hard drive cage fan cable from the

system board.

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CHAPTER 4: Upgrading Your Computer

4 Loosen the captive thumbscrew that secures the hard

drive cage to the computer. (This screw cannot be
removed.)

5 Remove the hard drive cage from the computer.

6 If you are replacing a drive, remove the screws that
secure the hard drive to the hard drive cage, then slide
the old hard drive out of the cage.
Hard drive screws (top) Hard drive screws (bottom)

Hard drive screws (top) Hard drive screws (bottom)

7 If you are replacing a drive, note any jumper settings

on the old drive and set the jumper on the new drive
to be the same.
- OR -
If you are adding a new drive, set the jumper as
instructed by the drive’s user guide.
8 Slide the new hard drive into the cage, then secure it
to the cage using either the four screws you removed
previously or mounting screws provided with your new
drive.

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9 Line up the tabs on the right side of the cage with the
slots on the inside of the case, then slide the cage into
the case.

Hard drive cage tabs Slots on inside of case

10 Tighten the cage thumbscrew, then plug the hard drive
cage fan cable back into the system board.
11 Connect the drive cables. If you are replacing a drive,
use your notes from Step 2.
12 Replace the side panel by following the instructions in
“Replacing the side panel” on page 34.
13 Reconnect all external cables and the power cord.
14 Turn on your computer.
15 If you are using the new hard drive as your primary
drive, install Windows using the operating system DVD
that came with your computer. For more information on
restoring your system, see “Recovering your system”
on page 91.

Replacing the heat sink and

processor
Tools
You need a Phillips screwdriver to replace the heat sink.

To replace the heat sink and processor:

1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
3 Unplug the heat sink fan cable from the system board.

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CHAPTER 4: Upgrading Your Computer

4 Loosen the four captive screws that secure the heat sink
and fan assembly to the system board, then remove the
assembly and place it on a stable surface with the flat
surface of the heat sink (the side with the thermal
grease) up. (The four screws cannot be completely
removed.)
Screws (only one shown)

5 Push the processor release lever down, lift it completely

up, then lift the processor retention bracket.

6 Remove the processor from the system board.

7 Install the new processor onto the system board. Make
sure that Pin 1 on the processor (indicated by the
silk-screened arrow on the corner of the processor)
aligns with Pin 1 on the processor socket (indicated by
the absence of a pin hole in the processor socket), then
return the retention bracket and lever to their locked
position.

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8 If this is a new heat sink, remove the strip on the heat

sink that covers the gray thermal grease. If you are
re-using a heat sink, re-apply a small bead of thermal
grease (about the size of a pea) to the surface that
contacts the processor.
9 Place the heat sink and fan assembly on the processor,
then tighten the screws that secure it to the system
board.
10 Connect the heat sink fan cable to the system board.
11 Replace the side panel by following the instructions in
“Replacing the side panel” on page 34.

Adding or replacing an
expansion card
To add or replace an expansion card:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 If you are replacing an expansion card, disconnect any
cables that are attached to the card, noting their
locations and orientation. (You may need to reconnect
the cables after you install the new card.)
3 Open the card retention lever.

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CHAPTER 4: Upgrading Your Computer

4 If you are replacing an expansion card, remove the old

card. You can slightly seesaw the card end-to-end to
loosen the card, but do not bend the card sideways.

Caution
Do not touch the contacts on the bottom part of the expansion
card. Touching the contacts can cause electrostatic damage to the card.

5 Install the new card into the expansion slot. You can
slightly seesaw the card end-to-end to help insert the
card, but do not bend the card sideways.
6 If you have just replaced an expansion card, reconnect
the expansion card cables (if any) using your notes from
Step 2. If you have added a new expansion card,
connect its cables according to its user guide.
7 Press the card retention lever back into place.
8 Replace the side panel by following the instructions in
“Replacing the side panel” on page 34.

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Replacing the system battery

Warning
Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type recommended by the manufacturer. Dispose of
used batteries following the manufacturer’s instructions.

If the computer clock does not keep time or the settings in

the BIOS Setup utility are not saved when you turn off your
computer, replace the system battery. Use a battery of the
same size and voltage as the original battery that was in your
computer.

To replace the battery:

1 Restart your computer.
2 During the restart, press and hold the F1 key. The main
menu of the BIOS Setup utility opens.
3 Write down all values in the menus and submenus, then
exit from the utility.
Caution
Any custom BIOS settings you have made will be lost when you
remove the system battery. All settings will return to their factory
defaults.

4 Shut down your computer.

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5 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.
6 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
7 Locate the old battery on the system board and note
its orientation. You will need to install the new battery
the same way.
Important
Your computer’s battery location may vary from the illustration
below.

Battery release tab

8 Push the battery release tab. The battery pops out of

the socket.
9 Make sure that the positive (+) side of the new battery
is facing up (usually the side that the battery type and
model number are etched into), then press the battery
into the socket until it snaps into place.
10 Replace the side panel by following the instructions in
“Replacing the side panel” on page 34.
11 Reconnect all external cables and the power cord.
12 Turn on your computer.
13 While your computer starts, press and hold the F1 key.
The main menu of the BIOS Setup utility opens.
14 In the BIOS Setup utility, restore any settings that you
wrote down in Step 3.
15 Save all your settings and exit the BIOS Setup utility.

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Replacing the system board

To replace the system board:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Remove all expansion cards by following the directions
in “Adding or replacing an expansion card” on page 47.
3 Remove all memory modules by following the directions
in “Installing memory” on page 37.
4 Disconnect all the power and data cables from the
system board, noting their locations and orientation.
(You will reconnect the cables after you install the new
board.)
Tip
You can label each cable with tape to make it easier to re-connect
them later.

5 Remove the four screws that secure the power supply

to your computer, then slide it out of your computer.
6 Remove the seven system board screws.
Screws

Screws

7 Lift the system board up and out of the case.

8 Align the new system board on the screw holes in the
case, then secure it into the case with the screws.

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CHAPTER 4: Upgrading Your Computer

9 If your replacement system board does not include a

processor remove the processor from the old system
board by following the directions in “Replacing the heat
sink and processor” on page 45, then install it and the
heat sink into the new system board by following the
directions in the same procedure.
10 Slide the power supply back into the case, then install
the four screws to secure the power supply to the case.
11 Connect all power and data cables using your notes
from Step 4.
12 Reinstall any memory modules you removed previously.
13 Reinstall any expansion cards you removed previously.
14 Replace the side panel by following the instructions in
“Replacing the side panel” on page 34.

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CHAPTER5
Maintaining Your
Computer
• Setting up a maintenance schedule
• Caring for your computer
• Cleaning your computer
• Updating Windows
• Using BigFix
• Managing hard drive space
• Scheduling maintenance tasks
• Moving from your old computer

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CHAPTER 5: Maintaining Your Computer

Setting up a maintenance
schedule
Use the following table to set up a regular maintenance
schedule.

Maintenance task Weekly Monthly When

needed
Check for viruses X X X

Run Windows Update X X

Manage hard drive space X

Clean up hard drives X X

Scan hard drive for errors X X

Defragment hard drive X X

Back up files X X X

Clean computer case and X

peripheral devices

Caring for your computer

To extend the life of your computer:
• Be careful not to bump or drop your computer, and do
not put any objects on top of it. The case, although
strong, is not made to support extra weight.
• When transporting your computer, we recommend that
you put it in the original packaging materials.
• Keep your computer away from magnetic fields.
Magnetic fields can erase data on hard drives.
• Never turn off your computer when the drive indicator
is on because data on the hard drive could be lost or
corrupted.

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• Avoid subjecting your computer to extreme

temperature changes. The case can become brittle and
easy to break in cold temperatures and can melt or
warp in high temperatures. Damage due to either
extreme is not covered by your warranty. As a general
rule, your computer is safest at temperatures that are
comfortable for you.
• Keep all liquids away from your computer. When spilled
onto computer components, almost any liquid can
result in expensive repairs that are not covered under
a standard warranty.
• Avoid dusty or dirty work environments. Dust and dirt
can clog the internal mechanisms and can lead to
permanent damage to the computer.
• Do not block the ventilation fan slots. If these slots are
blocked, your computer may overheat, resulting in
unexpected shutdown or permanent damage to the
computer.
• When storing your computer for an extended period of
time, unplug AC power.

Cleaning your computer

Keeping your computer clean and the vents free from dust
helps keep your computer performing at its best. You may
want to gather these items and put together a computer
cleaning kit:
• A soft, lint-free cloth
• An aerosol can of air that has a narrow, straw-like
extension
• Cotton swabs
• An optical disc drive cleaning kit

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CHAPTER 5: Maintaining Your Computer

Cleaning the exterior

Warning
When you shut down your computer, the power turns off, but some
electrical current still flows through it. To avoid possible injury from electrical
shock, unplug the power cord, modem cable, and network cable from the wall
outlets.

• Always turn off your computer and other peripheral

devices before cleaning any components.
• Use a damp, lint-free cloth to clean your computer and
other parts of your system. Do not use household
abrasive or solvent cleaners because they can damage
the finish on components.
• Your computer is cooled by air circulated through the
vents on the case, so keep the vents free of dust. With
your computer turned off and unplugged, brush the
dust away from the vents with a damp cloth. Be careful
not to drip any water into the vents.

Cleaning the keyboard

You should occasionally clean the keyboard to remove dust
and lint trapped under the keys.
To clean the keyboard:
1 Use an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the
keys.
2 If you spill liquid on the keyboard, turn off your
computer and turn the keyboard upside down. Let the
liquid drain, then let the keyboard dry before trying to
use it again. If the keyboard does not work after it dries,
you may need to replace it.

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Cleaning the monitor

Caution
A flat-panel display is made of specially coated glass and can be
scratched or damaged by abrasive or ammonia-based glass cleaners.

To clean the monitor:

• To clean an LCD flat panel monitor, use a soft cloth and
water to clean the screen. Dampen the cloth (never
apply liquid directly to the screen), then wipe the screen
with the cloth.
• To clean a CRT monitor, use a soft cloth and glass
cleaner to clean the monitor screen. Squirt a little
cleaner on the cloth (never directly on the screen), then
wipe the screen with the cloth.

Cleaning the mouse

If the mouse pointer begins moving erratically across the
computer screen or becomes difficult to control precisely,
cleaning the mouse will likely improve its accuracy.
To clean the mouse:
• Wipe the bottom of the mouse with a damp, lint-free
cloth.

Cleaning optical discs

Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from
frequent handling.
To clean an optical disc:
• Wipe from the center to the edge, not around in a circle,
using a product made especially for the purpose.

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CHAPTER 5: Maintaining Your Computer

Updating Windows
Windows Update helps you keep your computer up-to-date.
Use Windows Update to choose updates for your computer’s
operating system, software, and hardware. New content is
added to the site regularly, so you can always get the most
recent updates and fixes to protect your computer and keep
it running smoothly. Windows Update scans your computer
and provides you with a tailored selection of updates that
apply only to the software and hardware on your computer.
For information on running Windows Update, see “Windows
Update” in the online User Guide. Windows Update can also
be controlled through the Windows Security Center. For more
information, see “Protecting Your Computer” in the online
User Guide.
Help
For more information about Windows Update, click Start, then click Help
and Support. Type windows update in the Search Help box, then
press ENTER.

Using BigFix
BigFix monitors your computer for problems and conflicts. It
automatically gathers information about the latest bugs,
security alerts, and updates from BigFix sites on the Internet.
Whenever BigFix detects a problem, it alerts you by flashing
the blue taskbar icon. To fix the problem, click on that icon
to open BigFix.
To start BigFix:
1 Click (Start), All Programs, Accessories, System
Tools, then click BigFix.
2 To learn more about BigFix, click Help, then click
Tutorial.

Managing hard drive space

Windows provides several utilities you can use to check hard
drive space, delete unnecessary files, defragment files, and
back up files.

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Checking hard drive space

To check hard drive space:
Shortcut
Start Ö Computer Ö right-click drive Ö Properties

1 Click (Start) then click Computer. The Computer

window opens.

2 Right-click the drive that you want to check for available

file space, then click Properties. Drive space
information appears.

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CHAPTER 5: Maintaining Your Computer

Deleting unnecessary files

Delete unnecessary files, such as temporary files and files in
the Recycle Bin, to free hard drive space.
To delete unnecessary files:
Shortcut
Start Ö Computer Ö right-click drive Ö Properties Ö
Disk Cleanup

1 Click (Start), All Programs, Accessories, System

Tools, then click Disk Cleanup. The Disk Cleanup dialog
box opens.

2 Click one of the options:

• My files only cleans only the folders for the
currently logged in user.
• Files from all users on this computer cleans all
folders.
The Disk Cleanup dialog box opens.
3 Click to select the types of files you want to delete, then
click OK. The types of files you indicated are deleted.
Help
For more information about keeping the hard drive free of
unnecessary files, click Start, then click Help and Support. Type disk
cleanup in the Search Help box, then press ENTER.

Checking the hard drive for errors

The Error-checking program examines the hard drive for
physical flaws and file and folder problems. This program
corrects file and folder problems and marks flawed areas on
the hard drive so Windows does not use them.

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If you use your computer several hours every day, you

probably want to run Error-checking once a week. If you use
your computer less frequently, once a month may be
adequate. Also use Error-checking if you encounter hard drive
problems.
To check the hard drive for errors:
1 Click (Start) then click Computer. The Computer
window opens.
2 Right-click the drive that you want to check for errors,
click Properties, then click the Tools tab.

3 Click Check Now, then click Start. Your drive is checked

for errors. This process may take several minutes.
Important
Error checking cannot scan a drive while the drive is being used,
so if you try to check your hard drive for errors, you see a prompt asking
you if you want to scan the hard drive later (the next time you restart
your computer). If you see this prompt, click Schedule disc check, then
restart your computer.

After Windows has finished checking the drive for

errors, it provides a summary of the problems that it
found.
4 Correct any problems that are found by following the
on-screen instructions.
5 Click OK.
Help
For more information about checking the hard drive for errors,
click Start, then click Help and Support. Type checking for disk
errors in the Search Help box, then press ENTER.

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CHAPTER 5: Maintaining Your Computer

Defragmenting the hard drive

When working with files, sometimes Windows divides the file
information into pieces and stores them in different places on
the hard drive. This is called fragmentation, and it is normal.
In order for your computer to use a file, Windows must search
for the pieces of the file and put them back together. This
process slows the hard drive performance.
Disk Defragmenter organizes the data on the drive so each
file is stored as one unit rather than as multiple pieces
scattered across different areas of the drive. Defragmenting
the information stored on the drive can improve hard drive
performance.
While Disk Defragmenter is running, do not use your keyboard
or mouse because using them may continuously stop and
restart the defragmenting process. Also, if you are connected
to a network, log off before starting Disk Defragmenter.
Network communication may stop the defragmentation
process and cause it to start over.
Tip
Because defragmenting a drive may take hours to complete (depending
on the size of the drive being defragmented), consider starting the process
when you will not need the computer for several hours.

To defragment the hard drive:

1 Disconnect your computer from the network.
2 Click (Start), All Programs, Accessories, System
Tools, then click Disk Defragmenter. The Disk
Defragmenter dialog box opens.

3 Click Defragment now. This process may take hours to

complete, depending on the size of the drive being
defragmented.
Help
For more information about defragmenting the hard drive, click
Start, then click Help and Support. Type defragmenting in the
Search Help box, then press ENTER.

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Backing up files
Backing up files and removing them from the hard drive frees
space for new files on the hard drive. It also protects you from
losing important information if the hard drive fails or you
accidentally delete files.
You should back up your files regularly to a writable optical
disc (if you have a recordable drive). Use a backup device, such
as a recordable disc drive, to do a complete hard drive backup.
If you do not have a high-capacity backup device and you
want to purchase one, you can visit the Accessories Store at
www.gateway.com.
To back up files:
1 Click (Start) then click Computer. The Computer
window opens.
2 Right-click the drive that you want to back up, click
Properties, then click the Tools tab.

3 Click Backup Now, then click Run a file backup now.

4 Follow the on-screen instructions to select a backup
storage location and the files and folders to back up.
Help
For more information about backing up files, click Start, then
click Help and Support. Type backup in the Search Help box, then
press ENTER.

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CHAPTER 5: Maintaining Your Computer

Scheduling maintenance tasks

Task Scheduler lets you schedule maintenance tasks such as
running Disk Defragmenter and checking your drives for
errors.
Important
Your computer must be on during scheduled tasks. If your computer is
off, scheduled tasks will not run.

To start the Task Scheduler:

1 Click (Start), All Programs, Accessories, System
Tools, then click Task Scheduler. The Task Scheduler
dialog box opens.

2 Click Create Basic Task for basic tasks or click Create

Task for more complex tasks, then follow the on-screen
instructions to finish setting up and scheduling the task.
Help
For more information about scheduling tasks, click Start, then
click Help and Support. Type task scheduler in the Search Help
box, then press ENTER.

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Moving from your old

computer
Moving with Windows Easy Transfer
You can move your files, folders, software settings, and user
account settings (such as display, Internet, and e-mail settings)
from your old computer to your new one using Windows Easy
Transfer, providing your old computer uses Windows XP or
Windows Vista.
While using Windows Easy Transfer, you will not be able to
run other tasks on the computers.
Important
If your old computer does not use Windows XP or Windows Vista™, you
must manually move your data by using a writeable disc, flash drive, external
hard drive, or network drive.

To move files and settings from your old computer:

1 If you want to transfer program settings to your new
computer, install those programs on the new computer
before running Windows Easy Transfer. Windows Easy
Transfer copies only the software’s settings, not the
software itself, to the new computer.
2 Click (Start), All Programs, Accessories, System
Tools, then click Windows Easy Transfer. The Windows
Easy Transfer dialog box opens.
3 Click Next, click Start a new transfer, then follow the
on-screen instructions to complete the transfer.
Help
For more information about transferring files, click Start, then
click Help and Support. Type transferring files in the Search Help
box, then press ENTER.

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CHAPTER 5: Maintaining Your Computer

Moving files and settings manually

You can manually transfer your personal data files by copying
them to a network location or to removable media, such as
a writable disc, an external hard drive, a network location, or
a flash drive.

Finding your documents

Many programs save your personal data files in the
Documents or My Documents folder. Look in your old
computer’s documents folder for personal data files.
To find files in the documents folder:
1 In Windows Vista, click (Start), then click
Documents. The Documents folder opens and displays
many of your saved personal data files. Go to Step 4.
- OR -
In Windows XP, click Start, then click My Documents.
The My Documents window opens and displays many
of your saved personal data files. Go to Step 4.
- OR -
In Windows 98, Windows Me, or Windows 2000,
double-click the My Computer icon on the desktop. Go
to the next step.
2 Double-click the C:\ drive icon.
3 Double-click the My Documents folder. The My
Documents window opens and displays many of your
saved personal data files.
4 Copy your personal data files to removable media or to
another computer on your network.

Finding other files

Use Windows Find or Search to locate other personal data
files. For more information, see the online User Guide.
You can often identify different data file types by looking at
the file’s extension (the part of the file name following the last
period). For example, a document file might have a .DOC
extension and a spreadsheet file might have an .XLS
extension.

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File type File usually ends in...

Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT

Spreadsheets .XLS, .XLT, .TXT

Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS

Movies .MPEG, .MPG, .AVI, .GIF, .MOV

Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA

To find files using Find or Search:

1 In Windows Vista, click (Start), then click Search.
The Search Results window opens.
- OR -
In Windows XP, click Start, then click Search. The
Search Results window opens.
- OR -
In Windows 98, Windows Me, or Windows 2000, click
Start, Find or Search, then click For Files or Folders.
The Search Results window opens.
2 Type the filename you want to search for, then press
ENTER. The search results are displayed.
3 To learn about more search options, click Help.

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CHAPTER 5: Maintaining Your Computer

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CHAPTER6
Troubleshooting
• Safety guidelines
• First steps
• Troubleshooting
• Recovering your system
• Telephone support

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CHAPTER 6: Troubleshooting

Safety guidelines
While troubleshooting your computer, follow these safety
guidelines:
Warning
Never remove your computer case cover while your computer is turned
on and while the modem cable, network cable, and power cord are connected.

Warning
Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from static
electricity, see “Preventing static electricity discharge” on page 30.

Warning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer technician.

First steps
If you have problems with your computer, try these things
first:
• Make sure that the power cord is connected to your
computer and an AC outlet and that the AC outlet is
supplying power.
• If you use a power strip or surge protector, make sure
that it is turned on.
• If a peripheral device (such as a keyboard or mouse)
does not work, make sure that all connections are
secure.
• Make sure that your hard drive is not full.
• If an error message appears on the screen, write down
the exact message. The message may help Gateway
Customer Care in diagnosing and fixing the problem.

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• If you added or removed peripheral devices, review the

installation procedures you performed and make sure
that you followed each instruction.
• If an error occurs in a program, see the program’s
printed documentation or the online help.
Help
For more information about troubleshooting, click Start, then
click Help and Support. Type troubleshooting in the Search Help
box, then press ENTER.

Troubleshooting
Troubleshooting topics are listed in alphabetical order.

Add-in cards
The computer does not recognize an add-in card
• Shut down and restart your computer.
• Make sure that you have installed the required
software. For more information, see the documentation
that came with your add-in card.

Audio
See “Sound” on page 90.

CD or DVD drives
The computer does not recognize a disc or the CD or DVD
drive
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the CD or DVD
drive.
• If you are trying to play a DVD, make sure that you have
a DVD drive. To identify your drive type, see the “Using
Drives and Media Files” chapter in the online User Guide.
• Your computer may be experiencing some temporary
memory problems. Shut down and restart your
computer.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your computer.

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• Clean the disc. For more information, see “Cleaning

optical discs” on page 57.
• Restart your computer, then enter the BIOS Setup utility
by pressing and holding F2 while your computer
restarts. Make sure that the IDE controllers are enabled.
• Make sure that the drive is configured correctly by
following the instructions in the drive documentation.
• Reinstall the device driver.

An audio CD does not produce sound

• Make sure that the disc label is facing up, then try again.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your computer.
• Make sure that the volume controls are turned up. For
more information, see “Adjusting the volume” on
page 25.
• Make sure that the mute controls are turned off. For
more information, see “Adjusting the volume” on
page 25.
• Make sure that the speaker cables are connected
correctly and securely.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 57.
• Reinstall the audio device drivers.
A DVD movie will not play
• Make sure that you have a DVD drive. To identify your
drive type, see the “Using Drives and Media Files”
chapter in the online User Guide..
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the DVD drive.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 57.
• Reinstall the device driver.
• Make sure that the DVD program has been installed on
your computer.

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• DVDs and DVD drives contain regional codes that help

control DVD title exports and help reduce illegal disc
distribution. To be able to play a DVD, the disc’s regional
code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by
your computer’s delivery address. The regional code for
the United States and Canada is 1. The regional code for
Mexico is 4. Your DVD drive’s regional code must match
the regional code for the disc. The regional code for the
disc is on the disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s regional code
and your DVD drive’s regional code may not match.

Diskette drive
The diskette drive is not recognized
• Shut down and restart your computer.
You cannot save a file to diskette or you see the message
“disk is full or write-protected”
• Make sure that the write-protection tab on the
upper-right corner of the diskette is down
(unprotected).
• Delete unnecessary files on the diskette and try
again.
• Make sure that the diskette you are using is
IBM-compatible.
• Try a different diskette. Occasionally diskettes are
flawed and cannot be read by the diskette drive.
• Run Error-checking on the diskette. For more
information, see “Checking the hard drive for errors”
on page 60. If errors are detected and corrected, try
using the diskette again.

You see an “Access Denied” or “Write protect” error

message
• Move the write-protection tab in the upper-right
corner of the diskette down (unprotected).
• The diskette may be full. Delete unnecessary files on
the diskette and try again.
• Make sure that the diskette you are using is
IBM-compatible.
• Try a different diskette. Occasionally diskettes are
flawed and cannot be read by the diskette drive.

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CHAPTER 6: Troubleshooting

You see a “Disk is full” error message

• Delete unnecessary files on the diskette.
• Try a different diskette. Occasionally diskettes are
flawed and cannot be read by the diskette drive.
• Run Error Checking on the diskette. For more
information, see “Checking the hard drive for errors”
on page 60.

You see a “Non-system disk” or “Disk error” error message

• Eject the diskette from the diskette drive, then press
ENTER.
• Make sure that the diskette you are using is
IBM-compatible.

The diskette drive LED is lit continuously

• Remove the diskette from the drive. If the light stays
on, try restarting your computer.

DVD drives
• See “CD or DVD drives” on page 71.

Ethernet
You cannot see the other computers on your network
• Make sure that your Ethernet cable is plugged into the
Ethernet jack on your computer. Make sure that the
other end is plugged into a router.
• Make sure that all computers are plugged into a
powered electrical outlet and turned on.
• Make sure that the router is plugged into a powered
electrical outlet and turned on. Most routers have lights
that indicate they are working. For more information,
see the documentation that came with your router.
• Make sure that all computers on your network have the
same workgroup name.
• Make sure that all computers are using the same Subnet
Mask.
• If you assigned IP addresses to the computers, make
sure that all computers have different IP addresses. For
home networks, IP addresses should be 192.168.N.N
where N is a number you assign between 0 and 254.
The first N should be the same for all computers on your
network and the second N should be different for all
computers on your network.

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The computer does not recognize an add-in Ethernet card

• Shut down and restart your computer.
• Make sure that you have installed the required
software. For more information, see the documentation
that came with your Ethernet card.
• Reseat the card. For more information, about opening
your computer case, see your hardware reference. For
more information about your Ethernet card, see the
documentation that came with your Ethernet card.

Your Ethernet network is running slower than you expect

• If your Ethernet network is running slower than you
expect, check the speed of each Ethernet component.
For best results, all Ethernet components should be
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps
or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or
10/100/1000 Mbps). A mixture of Ethernet, Fast
Ethernet, and Gigabit Ethernet components will result
in your network running at the slowest component
speed.

File management
Help
For more information about restoring deleted files, click Start, then click
Help and Support. Type System Restore in the Search Help box, then
press ENTER.

A file was accidentally deleted

If a file was deleted while holding down the SHIFT key, the file
cannot be restored.
To restore deleted files:
1 Double-click the Recycle Bin icon.
2 Right-click the file you want to restore, then click
Restore. The file is restored to the place where it
was originally deleted from.
If the Recycle Bin was emptied before you try to
restore a file, the file cannot be restored.

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CHAPTER 6: Troubleshooting

Hard drive
You see an “Insufficient disk space” error message
• Delete unnecessary files from the hard drive using Disk
Cleanup. For instructions on deleting unnecessary files,
see “Deleting unnecessary files” on page 60.
Help
For more information about file management, click Start,
then click Help and Support. Type file management in the
Search Help box, then press ENTER.

• Empty the Recycle Bin by right-clicking the Recycle Bin

icon, then clicking Empty Recycle Bin.
Caution
All deleted files will be lost when you empty the Recycle Bin.

• Save your files to another drive. If the hard drive is full,

copy any files not regularly used to backup media, then
delete them from the hard drive.

You see a “Data error” message

• This may be the result of a defective area on the hard
drive. To fix hard drive problems, run the Error checking
program. For instructions on fixing hard drive problems,
see “Checking the hard drive for errors” on page 60.

The hard drive cannot be accessed, or you see a “General

failure reading drive C” error message
• If your computer has been subjected to static electricity
or physical shock, you may need to reinstall the
operating system.

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Internet
See also “Modem (dial-up)” on page 83.

You cannot connect to the Internet

• If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. See your setup poster to
make sure that the connections have been made
correctly.
- OR -
If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack. See your setup poster to
make sure that the connections have been made
correctly.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
• Make sure that you do not have a problem with your
modem. For more information, “Modem (dial-up)” on
page 83.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type
troubleshooting connections in the Search Help box, then
press ENTER.

You see an “Unable to locate host” message and are unable

to browse the Internet
• This problem can occur when you have typed a URL
(Web address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.
• Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.

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Connecting to a Web site takes too long

Many factors can affect Internet performance:
• The condition of the telephone lines in your residence
or at your local telephone service
• The condition of the Internet computers to which you
connect and the number of users accessing those
computers
• The complexity of graphics and multimedia on Web
pages
• Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your computer

People are sending you e-mail messages, but you have not
received any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.

Keyboard
The keyboard does not work
• Make sure that the keyboard cable is plugged in
correctly. For more information, see the poster that
came with your computer.
• Remove all extension cables and switch boxes.
• Clean the keyboard by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint
trapped under the keys.
• Try a keyboard that you know works to make sure that
the keyboard port works.
• Reinstall the keyboard device driver.
A keyboard character keeps repeating or you see a
“keyboard stuck” or “key failure” error message
• Make sure that nothing is resting on the keyboard.
• Make sure that a key is not stuck. Press each key to
loosen a key that might be stuck, then restart your
computer.

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Liquid spilled in the keyboard

• If you spilled liquid in the keyboard, turn off your
computer and unplug the keyboard. Clean the keyboard
and turn it upside down to drain it. Let the keyboard
dry before using it again. If the keyboard does not work
after it dries, you may need to replace it.

Media Center
To view Media Center troubleshooting information that is not
covered in this section, go to the Gateway support Web Site
at www.gateway.com.
Help
For more information about Windows Media Center, click Start, then click
Help and Support. Type Windows Media Center in the Search Help box,
then press ENTER.

The Media Center video display looks bad on your TV

Many factors, such as the display type, quality of the video
source, type of connection used, quality of video cables,
display device screen resolution, size of TV, age of the TV, or
the type of TV (interlaced or progressive scan), can affect the
video quality significantly:
• Display type—The Media Center is best viewed on
display devices that were offered with the Media Center
computer when you purchased it from Gateway. Other
types of display devices, including retail TVs, may
provide lower quality video. If you did not order a
display device when you purchased your Media Center
computer, a progressive scan display device with a VGA
input is the best choice.
• Quality of video source—The quality of the video
signal coming into the Media Center computer has an
affect on the video quality. The video displayed from the
Media Center is only as good as the source video signal.
Cable, digital cable, and satellite usually provide better
quality than an antenna.
• Type of connection used—You can connect the Media
Center computer video output to a TV. However, the
connection type has an affect on the video quality. The
Media Center has two video outputs:
• VGA—If your TV includes a VGA port, connect the
VGA cable from the Media Center computer’s VGA
(monitor) port to the TV’s VGA In port for the best
quality. Many TVs do not have a VGA port.

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• S-Video—If your TV does not have a VGA port, but

includes an S-Video port, connect the S-Video cable
from the Media Center computer’s S-Video Out port
to the TV’s S-Video In port. S-Video display quality
is usually good for TV images. The display quality for
the Media Center computer functions, however, is
not as good as VGA output. S-Video display output
is not optimized for computer video display.
• Quality of video cables—Poor quality or the incorrect
type of video cables can cause problems and affect the
video quality. Gateway recommends using high-quality
video cables that can be purchased from the Gateway
Accessory Store.
Note: Cable connections must be made correctly for
optimal video quality. A poor cable connection can
lower video quality.
• Screen resolution—Many TVs cannot display the high
resolution of your computer, and may shift, scramble,
or scroll the picture. For a better picture on a TV display,
you may need to lower the Media Center screen
resolution to 800 × 600 or 640 × 480. For more
information about changing the screen resolution, see
the “Customizing Windows” chapter in the online User
Guide.
• Size of display device—Small computer monitors for
standard computer applications are generally not
optimized for motion video playback. Although they
offer excellent resolutions and refresh rates, they are
designed to make static white backgrounds with black
text look readable. Some small display devices do not
make colorful motion video look its best. Generally,
video will look better on a larger display device.
• Age of the TV—Newer TVs usually have more
advanced features, produce a better quality picture,
and support higher screen resolutions. The Media
Center video display will likely be better on a newer
model TV.

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• Type of TV (interlaced or progressive scan)

Many TVs use interlaced video. Interlaced video
displays a video frame with two passes of alternating
scan lines. The TV screen first displays the video
image odd lines one at a time, sequentially from top
to bottom, then it fills in the other half of the video
image with the even lines. Because most TVs use this
interlaced method to display the picture on the
screen, a standard interlaced analog TV will most
likely flicker when displaying thin lines and small text.
An interlaced video display device will produce a
lower quality display, especially when viewing and
using the Media Center computer functions.
Progressive scan video displays a video frame with
one pass of sequential scan lines. A progressive scan
TV displays the entire picture, drawn sequentially
from top to bottom, without the odd/even
interlacing. This results in a fuller, sharper picture and
better display quality for viewing and using the
Media Center computer functions. The progressive
scan picture is also brighter and easier on your eyes.

You need to configure your Media Center computer to

output to a TV
• Your Media Center computer detects whether you are
using a VGA or an S-Video display device and
automatically changes the display settings for the type
of display device you are using. For more information,
see the Gateway support Web site at:
www.gateway.com.

You want to change display settings to get better TV or DVD

image quality
• Adjust the display device brightness, contrast, hue, and
saturation. For more information, see the Gateway
support Web site at:
www.gateway.com.

You want to know whether you can burn programs that

were recorded with your Media Center computer to a DVD
• Yes, you can. The Media Center saves recorded
programs in the DVR-MS format. You can burn a DVR-MS
file to a DVD with DVD recording (burning) software and
with the Media Center itself.

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You want to know whether you can play recorded

programs on other computers
• Yes, you can. A DVR-MS file recorded to DVD can be
replayed on another Media Center computer or on a
non-Media Center computer that has a DVD player and
DVD decoder software (such as WinDVD). The
non-Media Center computer must also have at lease
Windows XP with Service Pack (SP) 1 or 2, Windows
Media Player 9 or later, and the Windows patch
Q810243 Update.

You want to know whether you can play recorded

programs on your home DVD player
• Yes, you can. DVDs recorded with the Media Center can
be played on a home DVD player.

You get a “Download Error” message when the Media

Center tries to update the Program Guide:
• You must be connected to the Internet to update the
Program Guide. Make sure that your Internet account
is set up and connected to the Media Center computer.

Memory
Help
For more information about troubleshooting memory errors, click Start,
then click Help and Support. Type memory error in the Search Help box,
then press ENTER.

You see a “Memory error” message

• Use a third-party diagnostic program to help determine
if a memory module is failing.

You see a “Not enough memory” error message

• Close all programs, then restart your computer.

Memory card reader

Drive letters for the memory card slots do not appear in
the My Computer window
• Reboot your computer.

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Modem (cable or DSL)

• See the documentation that came with your modem for
additional troubleshooting information.

Modem (dial-up)
See also “Internet” on page 77.

Your modem does not dial or does not connect

• Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See
your setup poster to make sure that the connections
have been made correctly.
• Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
• Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging
a working telephone into the telephone wall jack.
• If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that
all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone
service to get the correct code to temporarily disable
the service. Also make sure that the modem dialing
properties are set correctly.

To check the dialing properties:

1 Click (Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3 If this is the first time you have accessed this
category, the Location Information dialog box
opens. Enter the information for your area, then
click OK.
4 Click the Dialing Rules tab, click the location from
which you are dialing, then click Edit.
5 Make sure that all settings are correct.

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Help
For more information about dialing properties, click Start, then
click Help and Support. Type dialing in the Search Help box, then
press ENTER.

• Disconnect any answering machine, fax machine, or

printer that is on the same line as the modem. Do not
connect these devices to the same telephone line as the
modem.
• Make sure that you are not using a digital, rollover, or
PBX line. These lines do not work with your modem.
• Check for line noise (scratchy, crackling, or popping
sounds). Line noise is a common problem that can cause
the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem,
the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single
number (such as 1). When the dial tone stops, listen for
line noise. Wiggle the modem cable to see if that makes
a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone
wall jack are secure.
You can also call your telephone service and have the
telephone line checked for noise or low line levels.
• Try another telephone line (either a different telephone
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service.
• Try connecting with the modem at a lower connection
speed. If reducing the connect speed lets you connect,
call your telephone service. The telephone line may be
too noisy.

You cannot connect to the Internet

• The ISP may be having technical difficulties. Contact
your ISP for technical support.
• See if the modem works with a different
communications program. The problem may be with
just one program.
• Review the troubleshooting information under
“Internet” on page 77.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over
public telephone lines to 53K. Other factors, such as line noise,
telephone service provider equipment, or ISP limitations, may
lower the speed even further.

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If your computer has a v.90 modem, the speed at which you

can upload (send) data is limited to 33.6K. If your computer
has a v.92 modem, the speed at which you can upload data
is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives

faxes at 14,400 bps when you have a 56K modem
• Current fax technology only supports a maximum send
and receive rate of 14,400 bps.

The modem is not recognized by your computer

• Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
computer. See your setup poster to make sure that the
connections have been made correctly.
• If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
• Use the modem cable that came with your computer.
Some telephone cables do not meet cable standards and
may cause problems with the connection.
• Shut down and restart your computer.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click (Start), then click Control Panel. The
Control Panel window opens.
3 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
4 Click the Modems tab, click your modem, then click
Properties. The Modem Properties dialog box
opens.
5 Click the Diagnostic tab, then click Query Modem.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as port already
open or the modem has failed to respond, the
modem did not pass diagnostics.

Help
For more information about modem troubleshooting, click Start,
then click Help and Support. Type modem troubleshooting in the
Search Help box, then press ENTER.

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The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it
begins handshaking. Handshaking is a digital “getting
acquainted” conversation between the two modems that
establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems
first connect. If the handshaking sounds are too loud, you can
turn down the modem volume.

To turn down the modem volume:

1 Click (Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3 Click the Modems tab, click the modem you want
to adjust, then click Properties.
4 Click the Modem tab, then adjust the Speaker
volume control.
5 Click OK twice to close the Phone and Modem
Options dialog box.

Monitor
The screen resolution is not correct
• Change the screen resolution from the Display Settings
dialog box. For more information, see the “Customizing
Windows” chapter in the online User Guide.

The computer is running but there is no picture

• Make sure that the monitor is plugged in and turned on.
If the monitor is turned on, the power LED should be lit.
• Adjust the brightness and contrast controls to the
center position.
• Make sure that the monitor cable is connected to the
video port on the back of your computer.
• Check the cable for bent or damaged pins.
• Reinstall the device driver.
• Connect a monitor that you know works to your
computer.

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The color is not uniform

• Make sure that the monitor warms up for at least
30 minutes before making a final judgment about color
uniformity.
• Make sure that:
• Non-shielded speakers are not placed too close to
the monitor.
• The monitor is not positioned too close to another
monitor, electric fan, fluorescent light, metal shelf,
or laser printer.
• You demagnetize the screen using the monitor’s
degauss feature. For more information on degauss,
see your monitor’s documentation.

Why is there a horizontal line or wire visible across the

monitor screen?
Your monitor may use a thin damper wire, located
approximately 1/3 of the way down from the upper screen
edge and 1/3 of the way up from the lower screen edge, to
stabilize the internal aperture grille. These wires are most
obvious when the monitor displays a white background. The
aperture grille allows more light to pass through the screen
for brighter colors and greater luminescence. The damper
wire is a critical part of the overall monitor design and does
not negatively affect the monitor's function.

The text on the display is dim or difficult to read

• Adjust the brightness and contrast controls.
• Use the monitor degauss feature (see your monitor
documentation) or turn off your computer and monitor,
leave them off for at least a half hour, then restart your
computer.
• Change the display settings. For more information, see
the “Customizing Windows” chapter in the online User
Guide.
• Move the monitor away from sources of electrical
interference, such as televisions, unshielded speakers,
microwaves, fluorescent lights, and metal beams or
shelves.
For more information about display types, see your monitor
and video card documentation.
Help
For more information about changing the screen resolution, click Start,
then click Help and Support. Type screen resolution in the Search Help
box, then press ENTER.

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Mouse
The mouse does not work
• Make sure that the mouse cable is plugged in correctly.
• Shut down and restart your computer.
• Remove all extension cables and switch boxes.
• Try a mouse you know is working to make sure that the
mouse port works.

The mouse works erratically

• If the mouse pointer begins moving erratically across
the computer display or becomes difficult to control
precisely, cleaning the mouse will likely improve its
accuracy.
• Clean the mouse by wiping the bottom with a clean,
damp cloth. Make sure that the optical sensor is clean
and free of debris.

Networks
You cannot connect to your company network
Every network is unique. Contact your company computer
department or network administrator for help. For more
information about setting up a network in your home, see the
“Networking Your Computer” chapter in the online User
Guide.
Help
For more information about network troubleshooting, click Start, then
click Help and Support. Type network troubleshooting in the Search
Help box, then press ENTER.

Passwords
Your computer does not accept your password
• Make sure that CAPS LOCK is turned off, then retype the
password.

Power
Your computer will not turn on
• Make sure that the power cord is connected to an
AC power source and to your computer, and that your
computer is turned on.

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• If your computer is plugged into a surge protector,

make sure that the surge protector is connected
securely to an electrical outlet, turned on, and working
correctly. To test the outlet, plug a working device, such
as a lamp, into the outlet and turn it on.
• Make sure that the power cord is free from cuts or
damage. Replace any damaged cables.

Printer
The printer will not turn on
• Make sure that the printer is online. Many printers have
an online/offline button that you may need to press.
• Make sure that the power cable is plugged into an
AC power source.

The printer is on but will not print

• Check the cable between the printer and your
computer. Make sure that it is connected to the correct
port.
• Make sure that the printer is online. Many printers have
an online/offline button that you may need to press so
the printer can start printing. Press the button to put
the printer online.
• Check the cable for bent or broken pins.
• If the printer you want to print to is not the default
printer, make sure that you have selected it in the
printer setup.
To set a default printer:
1 Click (Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound, then click the Change
Default Printer option under the Printers
category. The Printer window opens.
3 Right-click the printer you want to be the default
printer, then click Set as Default Printer.

• Reinstall the printer driver. See the guide that came with
your printer for instructions on installing the printer
driver.

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You see a “Printer queue is full” error message

• Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1 Click (Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound, then click the Printers
category. The Printers window opens.
3 Right-click the printer you want to use. If the menu
shows a check mark next to Use Printer Offline,
click Use Printer Offline to clear the check mark.

• Wait until files have been printed before sending

additional files to the printer.
• If you print large files or many files at one time, you
may want to add additional memory to the printer. See
the printer documentation for instructions for adding
additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most
printers have an online/offline button that you need to press
after adding paper.
Help
For more information about printer troubleshooting, click Start, then
click Help and Support. Type printer troubleshooter in the Search Help
box, then press ENTER.

Sound
You are not getting sound from the speakers
• Make sure that the speakers are turned on.
• Make sure that the volume controls are turned up. For
more information, see “Adjusting the volume” on
page 25.
• Make sure that mute controls are turned off. For more
information, see “Adjusting the volume” on page 25.
• If you are using external speakers, see the speaker
setup poster to check your speaker connections.
• Make sure that the universal jacks are configured
correctly. For more information, see “Configuring the
audio jacks” on page 27.

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Help
For more information about sound troubleshooting, click Start, then click
Help and Support. Type sound troubleshooter in the Search Help box,
then press ENTER.

Recovering your system

Most computer problems can be solved by following the
information in “Troubleshooting” on page 143 or in the
technical support pages at www.gateway.com.
Problem-solving may also involve re-installing some or all of
the computer’s software (also called recovering or restoring
your system). Gateway provides everything you need to
recover your system under most conditions.
Caution
To prepare your computer for additional system recovery options, you
should create a set of software and driver recovery discs as soon as possible.
For instructions, see “Preparing for software and device driver recovery” on
page 92.

• To recover software and device drivers that were

pre-installed at the factory, see “Recovering
pre-installed software and drivers” on page 92.
• To return your system to a previous condition when it
was working correctly, see “Using Microsoft System
Restore” on page 98.
• To completely recover your system to its factory
condition, see “Recovering your system to its factory
condition” on page 101.
If you upgrade or exchange your hard drive, or if your hard
drive is completely erased or corrupted, your only option for
system recovery may be to reinstall Windows from the
Windows DVD, then recover your pre-installed software and
device drivers using recovery discs that you created. (Your
computer must have a recordable disc drive to use these
options.)
• To re-install Windows using the Windows DVD, see
“Recovering your system using the Windows DVD” on
page 102.
• To re-install your pre-installed software and device
drivers using recovery discs, see “Recovering
pre-installed software and drivers using recovery discs”
on page 96.

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Recovering pre-installed software and drivers

You can perform a partial recovery by recovering the software
and device drivers that were pre-installed at the factory. If you
need to recover software that did not come pre-installed on
your system, you need to follow that software’s installation
instructions.
You can recover pre-installed software and drivers from a set
of recovery discs (you must create the discs) or by using
Gateway Recovery Center.

Preparing for software and device driver recovery

You can usually recover your pre-installed software and
drivers from your hard drive. However, if you ever re-install
Windows from the Windows DVD or install a new hard drive,
you will need to recover your pre-installed software and
drivers using a set of software and driver recovery discs.
Because these discs do not come with your computer, you
should create your own set.
Caution
Although you may not be expecting to need recovery discs, we
recommend that you prepare for any eventuality and create a set of recovery
discs while you have the opportunity.

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You should create a set of discs for recovering your

pre-installed software and device drivers, in case you will
need to use them later for a complete system recovery. (Your
computer must have a recordable disc drive to perform this
procedure.)
To create discs for recovering pre-installed software
and drivers:
1 Click (Start), All Programs, Gateway Recovery
Center, then click Gateway Recovery Center. The
Gateway Recovery Center opens.

2 Click Applications and drivers external media, then

click Next. The What would you like to do? dialog box
opens.
3 Click Create system recovery discs, then click Next.

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4 Insert a blank, recordable disc into a recordable disc

drive, then click Next. If an AutoPlay dialog box opens,
click the x in the upper-right corner to close it.
A dialog box opens that tells you the number of blank
discs you will need to create a full set of recovery discs.

5 If you have enough blank discs of the specified type,

click I have enough discs, then click Next. If you do
not have enough discs, choose a different disc type, or
click Cancel.
The disc recording begins. Label the discs as they are
completed.
Important
Use a permanent marker to label each disc “Software and Driver
Recovery,” along with a short description of which computer the discs
are for. If you are recording multiple discs, as you remove each disc
from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of
x, and so on.

Tip
After a recovery disc is created, your computer names the disc
Recovery13 for disc 1 of a 3-disc set, Recovery23 for disc 2, and
so on.

6 If multiple discs are required, insert the additional blank

disks when prompted.
7 When the process is finished, the Congratulations!
window opens.
8 Click Finish.
9 Remove your final disc, then label all of the discs and
store them in a safe place.

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Recovering pre-installed software and drivers using

Gateway Recovery Center
To recover specific drivers and software:
1 Click (Start), All Programs, Gateway Recovery
Center, then click Gateway Recovery Center. The
Gateway Recovery Center opens.
Important
If you have recently reinstalled Windows or installed a new hard
drive, and your Start menu does not contain Gateway Recovery Center
as an option, you must recover your software and drivers using
software and driver recovery discs you have created. For instructions,
see “Recovering pre-installed software and drivers using recovery discs”
on page 96.

2 To recover software that was pre-installed, click

Programs, then click Application recovery.

3 To recover device drivers that were pre-installed, click

Hardware, then click Device driver recovery.

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4 Click the software or driver you want to recover, then

click Next.

Recovering pre-installed software and drivers using

recovery discs
If you created a multiple-disc set of recovery discs, each disc
contains a unique set of software and drivers. If a recovery
disc does not offer the software or driver you need to recover,
try another disc.
To recover software and drivers using recovery discs:
1 Insert a software and driver recovery disc into a CD/DVD
drive. If an AutoPlay dialog box appears,
click Run Grc_Vista.exe.
The disc’s Gateway Recovery Center starts.

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2 To recover pre-installed software, click Application

recovery, click the software you want to recover, then
click Next.

- OR -
To recover pre-installed device drivers, click Device
driver recovery, click the type of driver you want to
recover, then click Next.

3 If the software or driver is not shown on the list, and

you have a multiple-disc set of recovery discs, close
Gateway Recovery Center and try another disc.

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Using Microsoft System Restore

Microsoft System Restore periodically takes “snapshots” of
your system settings and saves them as restore points. In
most cases of hard-to-resolve software problems, you can
return to one of these restore points to get your system
running again.
Windows automatically creates an additional restore point
each day, and also each time you install software or device
drivers. You can also create a restore point manually. For
instructions, see “Manually creating a restore point” on
page 99.
To restore using Microsoft System Restore:
1 Click (Start), Control Panel, System and
Maintenance, then click Backup and Restore Center.
The Backup and Restore Center opens.

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2 On the left side of the window, click Repair Windows

using System Restore, then click Next. The Choose a
restore point dialog box opens.

3 Click the restore point you want, click Next, then click
Finish. A confirmation message box appears.

4 Click Yes. Your system is restored using the restore

point you specified.

Manually creating a restore point

To manually create a restore point:
1 Click (Start), Control Panel, System and
Maintenance, then click Backup and Restore Center.
The Backup and Restore Center opens.

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2 On the left side of the window, click Create a restore

point or change settings, then click Next. The System
Properties dialog box opens to the System Protection
tab.

3 Click Create. The Create a restore point dialog box

opens.

4 Type a description for the restore point (such as the date

and time), then click Create. The restore point is
created.
5 Click OK.

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Recovering your system to its factory

condition
If your computer’s problems are not solved by any of the
other recovery options, you may need to recover its hard drive
to its factory condition. This process is called a factory
recovery.
Caution
A complete factory recovery deletes everything on your hard drive, then
reinstalls Windows and any pre-installed software and device drivers. If you are
able to access important files on your hard drive, back them up now.

To delete everything on your hard drive and re-install all

factory software:
1 If you can still run Windows:
a Click (Start), All Programs, Gateway Recovery
Center, then click Gateway Recovery Center. The
Gateway Recovery Center opens.
b Click Recovery, then click Next. Your computer
restarts.
2 If you cannot run Windows:
a Turn on or restart your computer.
b While the computer is starting up, repeatedly press
F8 until the Recovery Options screen opens. If
Windows loads instead, restart the computer and try
again.
3 Press the arrow keys on your keyboard to select Repair
Your Computer, then press ENTER.
Gateway System Recovery starts, and the System
Recovery Options dialog box opens.
4 Select a language and keyboard layout, then click Next.
5 Click the User name box to select a Windows user
account, click in the Password box and type the user
account’s password (if any), then click Next. The System
Recovery Options menu opens.
6 Click Restore Application. The Welcome to Gateway
System Recovery window opens.
7 Click Next, click Full factory recovery, then click Next.
Caution
Continuing with the full factory recovery will delete everything
on your hard drive. If your computer has multiple hard drives, recovery
will delete everything on only the primary (operating system) hard drive.
If your computer’s hard drive has multiple partitions, recovery will
delete everything on only the operating system partition.

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8 Click Yes, then click Next. The Factory image recovery

window opens, which shows you the progress of the
system recovery.
When recovery is finished, the Recovery is complete
window opens.
9 Click Finish, then click Restart. Your computer restarts
into its original factory condition.

Recovering your system using the

Windows DVD
If you install a new hard drive or completely re-format your
original hard drive, you must recover your system using the
Windows Vista operating system DVD. You will also need to
recover your computer’s pre-installed software and device
drivers.
To completely re-install Windows:
1 Insert the Windows DVD into one of your computer’s
DVD-capable drives, then restart your computer.
2 When the prompt “Press any key to boot from CD
or DVD” appears, press any key on your keyboard. A list
of valid boot devices appears.
3 Press the arrow keys to select the drive containing the
Windows DVD, then press ENTER and follow the
on-screen instructions.
4 After Windows is completely re-installed, use your
software and driver recovery discs to recover your
computer’s pre-installed software and device drivers.
For instructions, see “Recovering pre-installed software
and drivers using recovery discs” on page 96.

Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow
these recommendations before contacting Gateway Customer
Care:

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• Make sure that your computer is connected correctly to

a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.
• If a peripheral device, such as a keyboard or mouse,
does not appear to work, make sure that all cables are
plugged in securely.
• If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.
• If you have “how to” questions about using a program,
see:
• Online Help
• Printed documentation
• The Microsoft Windows documentation
• The software publisher’s Web site
• See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.

• Have your customer ID, serial number, and order

number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.
• Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.

Telephone numbers
Gateway offers a wide range of customer service, Customer
Care, and information services.

Automated troubleshooting system

Service description How to reach

Use an automated menu system and your telephone 800-846-2118
keypad to find answers to common problems. (US and Canada)

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Telephone numbers
You can access the following services through your telephone
to get answers to your questions:

Resource Service description How to reach

Answers by Get tutorial assistance for www.gateway.com/answers
Gateway hardware and software issues.

Gateway Talk to a Gateway Customer Gateway Customer Care

Customer Care representative about a telephone numbers vary by
Care non-tutorial technical support country or region. See the
question. label on the front or side of
(See “Before calling Gateway your computer.
Customer Care” on page 102
before calling)
605-232-2191
TDD Customer Care (for hearing
impaired) is available:
Weekdays 8:00 a.m. - 10:00 p.m.
Pacific Time
Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time

Sales, Get information about available 800-846-2000 (US)

accounting, systems, pricing, orders, billing 888-387-7752 (Canada)
and statements, warranty service, or
warranty other non-technical issues.

Self-help
If you have how-to questions about using your
Gateway-supplied hardware or software, see the following
resources:
• The printed or online documentation that came with
your hardware or software. In many cases, additional
product information and online documentation for
Gateway-supplied hardware can be found in our Web
site's Documentation Library.
• This Reference Guide and the online User Guide.
• The software publisher’s Web site.
Help
For more how-to information about Windows, click Start, then click Help
and Support. Type practice in the Search Help box, then press ENTER.

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Tutoring
Answers by GatewaySM is a telephone service that provides
answers to all of your “How do I...” questions on Gateway
computers. For more information, go to
www.gateway.com/answers.

Training
Gateway provides the following computer-based training:

Resource Service description For more information

Gateway A variety of courses and www.gateway.com/training
Learning tutorials are available on CD.
Libraries Select from several
easy-to-use learning libraries.

Online More than 450 online courses www.learnwithgateway.com

Training from are available from
Learn With Learn With Gateway. All you
Gateway have to do is go online and log
in. You select the subject
matter, and the learning
format (self-paced tutorials or
virtual classrooms), all from
the comfort of your computer.

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AppendixA
Legal Notices
• Important safety information
• Regulatory compliance statements
• Environmental information
• Notices

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Appendix A: Legal Notices

Important safety information

Warning
Always follow these instructions to help guard against personal injury
and damage to your Gateway system.

Your Gateway system is designed and tested to meet the latest standards for safety of
information technology equipment. However, to ensure safe use of this product, it is important
that the safety instructions marked on the product and in the documentation are followed.

Setting up your system

• Read and follow all instructions marked on the product and in the documentation
before you operate your system. Retain all safety and operating instructions for future
use.
• Do not use this product near water or a heat source such as a radiator.
• Set up the system on a stable work surface.
• The product should be operated only from the type of power source indicated on the
rating label.
• If your computer has a voltage selector switch, make sure that the switch is in the
proper position for your area. The voltage selector switch is set at the factory to the
correct voltage.
• Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the
system for ventilation when you set up your work area. Never insert objects of any
kind into the computer ventilation openings.
• Some products are equipped with a three-wire power cord to make sure that the
product is properly grounded when in use. The plug on this cord will fit only into a
grounding-type outlet. This is a safety feature. If you are unable to insert the plug into
an outlet, contact an electrician to install the appropriate outlet.
• If you use an extension cord with this system, make sure that the total ampere rating
on the products plugged into the extension cord does not exceed the extension cord
ampere rating.
• If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure
that the antenna or cable system is electrically grounded to provide some protection
against voltage surges and buildup of static charges.

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Care during use

Warning
Do not use Gateway products in areas classified as hazardous locations.
Such areas include patient care areas of medical and dental facilities,
oxygen-laden environments, or industrial facilities.

Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.

• Do not walk on the power cord or allow anything to rest on it.

• Do not spill anything on the system. The best way to avoid spills is to avoid eating
and drinking near your system.
• Some products have a replaceable CMOS battery on the system board. There is a danger
of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the
same or equivalent type recommended by the manufacturer. Dispose of batteries
according to the manufacturer’s instructions.
• When the computer is turned off, a small amount of electrical current still flows through
the computer. To avoid electrical shock, always unplug all power cables and modem
cables from the wall outlets before cleaning the system.
• Unplug the system from the wall outlet and refer servicing to qualified personnel if:
• The power cord or plug is damaged.
• Liquid has been spilled into the system.
• The system does not operate properly when the operating instructions are followed.
• The system was dropped or the cabinet is damaged.
• The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

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Regulatory compliance
statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio or television reception. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause interference to radio and television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment to an outlet on a different circuit from that to which the receiver
is connected
• Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded
video cable when an external monitor is connected. These accessories are required to be used
in order to ensure compliance with FCC rules.

FCC declaration of conformity

Responsible party:
Gateway, Inc.
7565 Irvine Center Drive
Irvine, CA 92618
Phone: 800-846-2000
Caution
Changes or modifications not expressly approved by Gateway could void
the FCC compliance and negate your authority to operate the product.

This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the
following two conditions: (1)this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.

California Proposition 65 Warning

Warning
This product contains chemicals, including lead, known to the State of
California to cause cancer, birth defects or reproductive harm.

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Telecommunications per Part 68 of the Code of

Federal Regulations (CFR 47) (applicable to products
fitted with USA modems)
Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the
computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to
the telephone company.
A telephone line cord with a modular plug is required for use with this device. The modem is
designed to be connected to the telephone network or premises wiring using a compatible
modular jack which is Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may
be connected to the telephone line. Excessive RENs on a telephone line may result in the devices
not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of devices that may be connected to a line, as determined
by the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to
party line service is subject to state tariffs. Contact the state public utility commission or public
service commission for information.
When programming or making test calls to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person
to use a computer or other electronic device to send any message via a telephone fax machine
unless such message clearly contains, in a margin at the top or bottom of each transmitted page
or on the first page of the transmission, the date and time it is sent, an identification of the
business, other entity, or other individual sending the message, and the telephone number of
the sending machine or such business, other entity, or individual. Refer to your fax
communication software documentation for details on how to comply with the fax-branding
requirement.

Canada
Industry Canada (IC) Unintentional emitter per
ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.

Telecommunications per Industry Canada CS-03 (for

products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.

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Before installing this equipment, users should make sure that it is permissible to be connected
to the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user
to disconnect the equipment.
Warning
To avoid electrical shock or equipment malfunction do not attempt to
make electrical ground connections by yourself. Contact the appropriate
inspection authority or an electrician, as appropriate.

Users should make sure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does
not exceed 5.

Laser safety statement

Warning
Use of controls or adjustments or performance of procedures other than
those specified in this manual may result in hazardous radiation exposure. To
prevent exposure to laser beams, do not try to open the enclosure of a CD or
DVD drive.

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1
Laser Products” under a US Department of Health and Human Services (DHHS) Radiation
Performance Standard. Should the unit ever need servicing, contact an authorized service
location.

Television antenna connectors protection (for

systems fitted with TV/cable TV tuner cards)
External television antenna grounding
Important
The instructions are for the person who installs cable to the system.
Gateway assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with electric shock.

If an outside antenna or cable system is to be connected to your Gateway PC, make sure that
the antenna or cable system is electrically grounded to provide some protection against voltage
surges and static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to
proper grounding of the mast and supporting structure, grounding of the lead-in wire to an
antenna discharge unit, size of grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for the grounding electrode.
Cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70, the
National Electrical Code (NEC), in particular Section 820.93, Grounding of Outer Conductive Shield
of a Coaxial Cable.

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Lightning protection
For added protection of any Gateway product during a lightning storm or when it is left
unattended or unused for long periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system.

Power lines
Warning
When installing or realigning an outside antenna system, extreme care
should be taken to keep from touching such power lines or circuits. Contact
with them could be fatal.

Do not locate the antenna near overhead light or power circuits, or where it could fall into such
power lines or circuits.

5
4

1 2
Antenna and satellite grounding
Reference Grounding component
1 Electric service equipment

2 Power service grounding electrode system

(NEC Art 250, Part H)

3 Ground clamps

4 Grounding conductors (NEC Section 810-21)

5 Antenna discharge unit (NEC Section 810-20)

6 Ground clamp

7 Antenna lead-in wire

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Appendix A: Legal Notices

Environmental information
The product you have purchased contains extracted natural resources that have been used in
the manufacturing process. This product may contain substances known to be hazardous to
the environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of our
natural resources, Gateway provides the following information on how you can responsibly
recycle or reuse most of the materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never
be disposed of in the municipal waste stream (residential garbage collection). The
“Crossed-Out Waste Bin” label affixed to this product is your reminder to dispose
of your “end of life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly
recoverable, recyclable, and reusable. You can do your part for the environment
by following these simple steps:
• When your electrical or electronic equipment is no longer useful to you, “take it back”
to your local or regional waste collection administration for recycling.
• In some cases, your “end of life” product may be “traded in” for credit towards the
purchase of new Gateway equipment. Call Gateway to see if this program is available
in your area.
• If you need further assistance in recycling, reusing, or trading in your “end of life”
product, you may contact us at the Customer Care number listed in your product’s
user guide and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by understanding
and using the energy-saving features of this product (where applicable), recycling the inner and
outer packaging (including shipping containers) this product was delivered in, and by disposing
of or recycling used batteries properly.
With your help, we can reduce the amount of natural resources needed to produce electrical
and electronic equipment, minimize the use of landfills for the disposal of “end of life” products,
and generally improve our quality of life by ensuring that potentially hazardous substances are
not released into the environment and are disposed of properly.

Notices
Copyright © 2007 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be
reproduced or transmitted by any means or in any form, without prior consent in writing from
Gateway.
The information in this manual has been carefully checked and is believed to be accurate.
However, changes are made periodically. These changes are incorporated in newer publication
editions. Gateway may improve and/or change products described in this publication at any time.
Due to continuing system improvements, Gateway is not responsible for inaccurate information
which may appear in this manual. For the latest product updates, consult the Gateway Web site
at www.gateway.com. In no event will Gateway be liable for direct, indirect, special,
exemplary, incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make
improvements in this manual and the products it describes at any time, without notices or
obligation.

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Trademark acknowledgments
Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered
trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows
are trademarks or registered trademarks of Microsoft Corporation. All other product names
mentioned herein are used for identification purposes only, and may be the trademarks or
registered trademarks of their respective companies.

Macrovision statement
If your computer has a DVD-compatible drive and an analog
TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims
of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.

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Index
A C
AC power connector 8 cable modem 16
accessories connecting 10
safety precautions 109 Caps Lock indicator 21, 22
activity indicators cards
See indicators adding expansion 47
application buttons 22 replacing expansion 47
application key 21, 22 troubleshooting add-in
card 71
arrow keys 21, 22 troubleshooting memory
audio card 82
audio in jack 10 case
center speaker jack 10 closing 33
configuring jacks 27 opening 31
front speaker jack 9
headphone jack 9 CD
line in jack 10 cleaning 57
line out jack 9 troubleshooting 71
microphone jack 7, 9 CD drive
muting 25 adding 39
rear speaker jack 10 locating drive 6
S/PDIF jack 9 replacing 39
side speaker jack 10 troubleshooting 71
subwoofer jack 10 Certificate of Authenticity 3
audio CD cleaning
cleaning 57 audio CD 57
audio in jack 10 case 56
audio playback buttons 20, 22 CD 57
computer screen 57
DVD 57
B keyboard 56
backing up files 63 LCD panel 57
battery mouse 57
replacing 49 notebook exterior 55
bezel screen 57
removing 32 clicking 24
replacing 33 closing
Blu-ray 6 computer case 33
broadband connection front bezel 33
connecting 10 unresponsive program 19
buttons color panel
See keys and buttons replacing 34

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Index

configuring Warranty 104

audio jacks 27
speakers 27 D
connecting default printer 89
modem 16 defragmenting hard drive 62
PS/2 keyboard 8
PS/2 mouse 9 deleting files and folders 60
to Ethernet network 10, 16 digital audio out 9
to Internet 10 digital camera
to network 10, 16 locating USB port 7, 9
connections digital video camera
audio in 10 locating IEEE 1394 port 7, 9
center speaker 10 DIMM
digital camera 7, 9, 28 See memory
digital video camera 7, 9, 28 directional keys 21, 22
Ethernet 10, 16
external audio 9, 10 Disk Cleanup 60
external speakers 9 Disk Defragmenter 62
Firewire 7, 9, 28 diskette
front speaker 9 troubleshooting 73
headphone 9 diskette drive
i.Link 7, 9 troubleshooting 73
IEEE 1394 7, 9 display
keyboard 7, 8, 9 troubleshooting 74
line in 9, 10 documentation
line out 9 Using Your Computer 2
microphone 7, 9
modem 10, 16 double-clicking 24
mouse 7, 9 dragging 24
network 10, 16 drives
parallel 9 backing up files 63
power 8 checking for errors 60
power cord 8 checking for free space 59
printer 7, 9 defragmenting 62
PS/2 keyboard 8 troubleshooting 71, 73, 74,
PS/2 mouse 9 76
rear speakers 10 DSL modem 16
scanner 7, 9 connecting 10
side speaker 10 DVD
subwoofer 10 cleaning 57
universal 27, 90 troubleshooting 71, 74
USB 7, 9
video camera 7, 9 DVD drive
Zip drive 7, 9 adding 39
replacing 39
Customer Service troubleshooting 71, 74
Accounting 104
Sales 104

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E checking for errors 60

editing buttons 20, 22 checking for free space 59
defragmenting 62
electrostatic discharge (ESD) 30 deleting files and folders 60
ergonomics 12 replacing 43
Error-checking 60 scanning for errors 60
Ethernet jack 10 troubleshooting 76
Ethernet network HD DVD drive 6
connecting 16 headphone jack 7, 9
jack 16 heat sink
expansion card replacing 45
adding 47 Hibernate mode 7
replacing 47
external audio jack 9, 10 I
IEEE 9
F IEEE 1394 port 7, 9, 28
faxes indicators
troubleshooting 85 Caps Lock 21, 22
files Num Lock 21, 22
backing up 63 numeric keypad 21, 22
deleting 60 Scroll Lock 21, 22
opening 24 installing
searching for 66 battery 49
transferring 66 devices 28
troubleshooting 75 digital camera 28
types 66 digital video camera 28
finding front bezel 32
files and folders 66 memory 37
Firewire port 7, 9, 28 peripheral devices 28
folders printer 28
opening 24 scanner 28
fragmentation 62 side panel 31
system battery 49
front bezel
removing 33 Internet
replacing 33 buttons 20
troubleshooting 77, 84
function keys 20, 22

G J
jacks
Gateway contact information 3 See connections
H K
hard drive keyboard
adding 43 buttons 20
backing up files 63 cleaning 56
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Index

features 20 using Scheduled Task

PS/2 port 8 Wizard 64
troubleshooting 78 memory
USB port 7, 9 adding 37
keys and buttons installing 37
application 21, 22 replacing 37
arrow 21, 22 troubleshooting 82
audio playback 20, 22 memory card reader
directional 21, 22 locating 6
editing 20, 22 replacing 41
function 20, 22 microphone jack 7, 9
Internet 20
mouse 23 Microsoft Certificate of
navigation 20, 22 Authenticity 3
numeric 21, 22 modem
sleep 22 cable 16
Windows 21, 22 connecting 16
DSL 16
L jack 16
troubleshooting 83
label modem jack 10
Microsoft Certificate of
Authenticity 3 monitor
product 3 troubleshooting 86
LCD panel mouse
cleaning 57 buttons 23
troubleshooting 74, 86 cleaning 57
clicking 24
lights double-clicking 24
See indicators moving pointer 23, 24
line in jack 9, 10 moving screen objects 24
line out jack 9 opening files, folders, and
programs 24
M pointer 23
maintenance PS/2 port 9
backing up files 63 right-clicking 24
checking for drive errors 60 scroll wheel 24
checking hard drive space selecting screen objects 24
58 troubleshooting 88
cleaning 55, 57 USB port 7, 9
cleaning computer display moving
57 files from old computer 65,
cleaning computer screen 66
57 pointer 24
cleaning mouse 57 screen objects 24
defragmenting 62 settings from old computer
deleting files 60 65
suggested schedule 54 multimedia
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adjusting volume 25 turning off computer 18

muting sound 25 turning on computer 17
power button 7
N printer
navigation keys 20, 22 default 89
network installing 28
jack 10, 16 parallel port 9
troubleshooting 74, 88 troubleshooting 89
USB port 7, 9
non-technical support
Accounting 104 programs
Sales 104 closing unresponsive 19
Warranty 104 opening 24
numeric keypad 21, 22 PS/2 port
indicator 21, 22 keyboard 8
mouse 9
O R
opening
computer case 31 RAM
files 24 See memory
folders 24 rebooting computer 19
front bezel 32 recordable drive 6
programs 24 removing files and folders 60
shortcut menu 24 resetting computer 19
optical connection 9 restarting computer 19
Resume mode 7
P right-clicking 24
Pad Lock indicator 21, 22
parallel port 9 S
password 88 S/PDIF out 9
peripheral devices 28 safety
Plug and Play devices avoiding repetitive strain
IEEE 1394 support for 28 14
USB support for 28 caring for notebook 54
pointer 23 general precautions 108
moving 24 guidelines for
ports troubleshooting 70
See connections posture 14
power reducing eye strain 13
button 7 setting up computer 13
connector 8 static electricity 30
Hibernate mode 7 scanner
source problems 14 installing 28
Standby/Resume 7 Scheduled Tasks Wizard 64
troubleshooting 88 screen

121
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Index

troubleshooting 86 Technical Support 104

screen objects tips before contacting 102
getting information 24 tutorial service 104
moving 24 telephone support 102
selecting 24 training
Scroll Lock indicator 21, 22 CD 105
scroll wheel 24 classroom 105
searching Gateway Learning Libraries
for files and folders 66 105
Learn With Gateway 105
setting up
safety precautions 108 transferring
files from old computer 65,
shortcut menus 66
accessing 24 settings from old computer
shortcuts 65
opening menu 24 troubleshooting
shutting down computer 18, 19 add-in cards 71
side panel automated system 103
removing 31 cards 71
replacing 31 CD drive 71
sleep button 22 diskette drive 73
sound display 74
adjusting 25 DVD drive 71, 74
controls 25 DVD/CD drive 71, 74
muting 25 Ethernet network 74
speaker jack 9 faxes 85
files 75
speakers general guidelines 70
configuring 27 hard drive 76
Standby mode 7 Internet connection 77, 84
starting keyboard 78
computer 17 LCD panel 74, 86
programs 24 memory 82
starting computer 7 memory card reader 82
static electricity 30 modem 83
monitor 86
surge protector 14 mouse 88
system battery network 88
replacing 49 passwords 88
system board power 88
replacing 51 printer 89
safety guidelines 70
T screen 74, 86
technical support screen area 86
automated screen resolution 86
troubleshooting technical support 102
103 telephone support 102

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Web site connection speed

78
Windows Media Center 79
turning off computer 7, 18, 19
turning on computer 7, 17
tutoring
fee-based 104

U
uninterruptible power supply
(UPS) 14
updating
Windows 58
UPS 14
USB port 7, 9, 28

V
volume
adjusting 25
adjusting modem 86
controls 25
muting 25
troubleshooting 90

W
Windows key 21, 22
Windows Media Center
troubleshooting 79
Windows Product Key Code 3
Windows Update 58
wired Ethernet
troubleshooting 74
working safely 12

Z
Zip drive 63
Zip drive port 9

123
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Index

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8512041-Back.fm Page 126 Monday, December 18, 2006 9:37 AM

MAN GERSHWIN HW REF GDE R1 12/06