4 Communication

8 Vocabulary
emotions, gadgets,

uO000
communicating with music,

-ing and -ed adjectives

MISSING CAT Grammar
present perfect and past
simple, subject and object
questions, present perfect
with ever and never

Practical English
asking for help on the phone
TIGER 2
white with gray& black stripes
REWARD if found
call 227-555-6483

EmotionS
being part of a team getting lost
Vocabulary learninga language losing a pet
Look at photos 1-6 and talk to your partner lyingin the sun
nissing the bus
about them. Ask and answer the questions usingg
What is happening
the words in the box.
Which photos suggest something positive/
negative?

Unit 4(o ftre ainatps i your totebogk

 6

2 to describe the
3 Use the adjectives in exercise
situations in photos 1-6.

Losing a pet is worrying

Lying in the sun is relaxing
these sentences in your
Copy and complete
true for you.
notebook so that they are

1 Ifind ()really amusing

2 It's very irritating when ().
3 Ifind ()very motivating
4 (1S /are a bit upsetting
5 Ithink (is/are fascinating
6 1find (.) really inspring
sentences from exercise 4 with
5 Compare your
other people's.

Talk to other students and describe the following

6
situations. Use words from exercise 2.

Learning to play an instrument

.Planning a birthday party
.Travelling to an island
Doing your homework
Participating in a singing competition

7 Watch and listen to the video.

2 Check the meaning of the adjectives below. Interactive video

Which are positive and which are negativer

Welcome
amusing annoy1ng confusing
embarrassing fascinating Welkom
tghtenine fustrating nspiing
mtating motivating relaxing alagkelekile

upsetting worrying
Round Up
iVocabularypractice
Unit 4
 embarrassing

I t was
a bit

On your travels
few years
lived in the US for a
-
Tve
moved
here five
when now.
When I
are common moving
Communication problems people kept to them.
can be amusing years ago, w a s talking
you re travelling and they when I deodorant! Then
from m e
travellers have shared away
and annoying. Some started
more
using
their experiences. 5 (B)I even stand about 1.2
d i s c o v e r e d that
Americans
I they're speaking
from the people
metres away had any
closer. I haven't
w e stand
Twent to Bulgaria with my family to. In Europe,
problems. yet!
last June. My brother asked the hotel other communication
receptionist a lot of questions., but he Roberto Monero
shook his head to say "no" every time!
s It was worying because we thought
he on
Spanish. We went
us. Later we learned
Tve just started learning
was angry with and I asked for some
that in Bulgaria you shake your head holiday to Cádiz last year
"Unas pechugas
and nod your head to chicken at the supermarket:
to say "yes favor". The butcher
say "no. How confusing! (A) de pollo para planchar, por
started laughing. Instead of asking
for chicken for
5
Jasmine Redbridge the grill, "la plancha", I asked for chicken to iron
planchar"! It was very amusing. However, (C)
I think that's how you learn. I've already
made a lot more.

Lulu Bench

Research it!
Reading In which other countries do
nod their heads to
people
say 'no'?
iReadingpreparation
1 2.02 Read and listen to the article. In your 2 Read the article
notebook, complete gaps A-C with sentences
again. Complete the sentences
in your notebook.
1-4. There is one sentence you don't need.
1 When Bulgarians want to
1 Idon't worry about mistakes say 'yes, they shake
2 When Roberto
2 Ithink it's important to translate word for word. moved to the US
3
3 So remember that your body language can be
Roberto realized that Americans stand
4 When she
went to the
important.
Lulu made a supermarket in Spain
4 It was a bit embarrassing 5 Lulu
thinks mistakes help
50 Unit 4 Complete all activities in
your notebook
 Present perfect and 6 Choose the correct option.
past simple 1 I went / have been to New York in 2012.

/ have visited Spain three times.

Grammar animation . 2 They visited
3 He saw/ has seen her 30 minutes ago.
ve been at this school since
Iwas 12.0 4 We didn't have / havent had breakfast yet.
They still haven't been to London.0 Summer?
5 Did you go / Have you been on holiday last
Ihad an exam yesterday.
6 'Did your friends arrive?/'Have your friends arrived?
She worked hard from eight to six
o'clock. Then she went for a walk. Yes, they're in the garden

Complete the sentences in your notebook with the correct

Grammar practice form of the verbs in brackets.

Look at the sentences above. Copy / visit) Portugal. He (spend) some time there
3 1 Harry (already
and complete the table below in your in 2012 from May to July.
notebook with the highlighted time 2 Alice (move) to Buenos Aires last September. She (make)
expressions. a lot of mistakes in Spanish since then!
She first (visit)
Present perfect Past simple 3 Lily (just/ spend) a month in Cape Town.
the country two years ago.
since from..to
Choose the correct options. Then listen and check.
8 2.03
F i n d these time expressions in the
text and add them to the table in your
notebook. I(1 studied/ have studiec) French at school
(2for/since) two years. Two months ago. we

school trip to Paris

ago already for just last year yet (3went/ have gone) on a
and I (4 had/ have had) a good opportunit
to practise during my stay because
5 Answer the questions in your
on the Metro. It was a
notebook. Which tense do we use to (5 got/havegot) lost
little frightening, butI (6 asked/have asked)
talk about...? for help in French. Half an hour later,
1 exactly when something occurred (7found/ have found) my friends and we

2 an uncompleted period oftime laughed. (8 For/Since) that moment,

3 a completed period oftime (9 felt/ have felt) more confident about

speaking French. I've (10 already /yet)
4 a situation or action without sayingtf
booked my place on next year's trip
exactly when it occurred
to France!

Your turn T
9 Write in notebook about an experience that you had orn
your
answer these qu
trip or holiday. It can be real or invented. First,
s

and make notes.

Useful language
Iwo monthsago/ Last summer
When and where did you go?
from. to.../ During
What happened? Itwas (a little) frightening
What did you find amusing / confusing / embarrassing? embarrassing/ confusing.
What did you learn from the experience? Half an hour / two days later
model. Since that moment/ day
10 Write your story. Use the text in exercise 8 as
a

Unit 4 51
(WB VOCABULARY AND GRAMMAR PAGES 96-99
 Gadgets
Vocabulary and Listeninng
1 2.04 Match instructions A-H to pictures 1-8.
the
Then
Complete the instructions in your notebook with verD
Listen and check. apaqar
Ltada
uahu
browse charge mute plug in press sO
SWIpe Switch off switehen tap update

Vocabulary phactice paq

The
basics Instruction manual
Use this button to switch on and (..) the
power.
Peun
6
y o u r earphones here to listen to music orwatch videos. 5

.this button to (..) the sound when you are busy or asleep

D ...) an app with your finger to open it.

4pcla te
E
Apps (...) automatically when there is a new version.
...) from left to right or from right to left to see
different screens.
SCto2
When you (...) the internet, you (...) up and
down with your finger. 3
chate 7
H Connect this cable to the phone to (...) the battery.

i Listening preparation UE
EW

2 Listen to the conversation. Answer the

2.05
questions in
your notebook.
1 What is Simon doing?
2 What is the name of the TV series that the
gadgets
appeared in?
3 Have Simon and Rachel ever seen this TV series?
3 2.05
Listen again and write the questions in the order that
you hear them. Then answer the questions in your notebook.
A When did this series appear on TV?
B How did they use the tablets?
C Who made the first mobile phone?
D How did they use these communicators?
E Who used these gadgets?
52 Unit 4 Complete all activities in your notebook.
 cebere notebook
Write questions in your
Subject and object 6 Look at the answers.

words in bold.
questins using the question
swltch off? My sister switched off
What did your sister

Grammar animation my computer.

Who emalled you last night?

Sarjit emailed me last night.
an hour.
Object questions browsed the internet for
1 How long (..)? I
scrolled dowrn to find her
name.
The question word refers to the object of 2 Who .)? Chloë
thesentence. bJEfD ae aoraudn her apps.
3 What (..)? Alice always updates
watch Star Trek.
What do you press to You press this 4 How many (.)? Lots of people
mute the sound?
|button. 5 Whol.)? Andy bought
a new phone.

Subject questions Which gadget is Amy

2.06 Choose the correct options.
The question word refers to the subject of
7
listen and check.
thinking of? Then
the sentence. ema de la OaUM
Im thinking of?
Amy Can you guess the gadget
Who made the first Martin Cooper Umm, who (1 does use /uses)
it?
made the first Steve
mobile phone? can use it, but it's popular
with business
mobile phone. Amy Everybody
people and students.
it?
4 Look at the table. Choose the correct Steve Where (2 do people use /people use)
option and write the rule in your notebook. public transport, at school,
Amy They use it at home, on

Subject/ Object questions use auxiliary anywhere really.

verbs (do, does, did). Steve How long (3 does the battery last / the battery
lasts) for?
5 Put the words in the correct order to make to
Amy Well, it lasts up to a month if you don't connect
questions. Which are subject and which are the internet.
object questions? Steve For a month?! How (4 do you use / use) it?
1 theinternet/who/ invented You scrall down to read the text or swipe the screen
2 the latest/ produced/ robot/ what Amy
from left to right to change pages, just like a book.
Company
3 did7tablet computers/when/ appear i Gramt Dractice
4 the first/ cost / how much / mobile
phone / did
5 my tablet / switched.off / who
6 phone / last night/ did / you / who Your urnarN
8 Choose a gadget but don't say the name. Make some
Robotic fish
notes about the gadget. Think about:
who uses it where you use ithow you useit

9 Ask and answer questions with other students to guess

your gadgets. Use exercise 7 as a model. Use words
from exercise 1.

Useful language
Can you guess the gadget I'm thinking of?
Everyone uses it. / It's popular with ..
They use it anywhere/ at home / in the street.

WBVOCABULARY AND GRAMMAR PAGES 96-99 Unit 4

5
O00
 4.4 Culture NIGEÆIAN
TALKING
Reading and Vocabulary
1 207 Read and listen to the FAQ
page.
DEUMS
In your notebook, choose two messages
that Nigerians have
communicated with Frequuently
the drums. Asked Questions
A danger B peace C celebration A What are talking drums?
2 Read the FAQ again. In from West Africa. The official
your notebook, Talking drums are small drums
there are hundreds of local
match the sentences 1-4 to answers A-D 5 language of Nigeria is English, but
the sounds and rhythms
in the text. languages. The talking drums can copy
communicate with them.
of the local languages so people can
1 To communicate different messages,
you play different parts of the drum. B What did the drums 'say'?
2 There are many different Originally, people used the drums to communicate with qther
languages
in Nigeria. 10 villages, to invite people to social events or to warn them
of danger. When the first Europeans arrived, Nigerians used
3 Talking drums are the drums to spread the news about the serious danger. It
now popular
internationally. was a frightening time because the Europeans wanted to take
Nigerians to other countries to work as slaves. The Europeans
4 Nigerians have used talking drums as
15 were frustrated because they couldn't understand the drums,
a secret code in times of
war and the Nigerians continued to pass messages from village to
village. Later the drums had one clear message: prepare for war.
3 Check the meaning of the highlighted
words in the text and match them with
their definitions (A-E).
A tell someone about something
dangerous
B communicate by words, gestures or
actions
C ask someone to come to an event

D tell people about something

E press something

in your notebook.
54 Unit 4 Complete all activities
 2.08 Listen and repeat the words.
6
C How do you play the talking drums?
The top of the talking drum is made from animal skin, SAY IT! Sounds /d/, /t/ or /1d/
20 and there are strings on all sides. The drummers hit /d/ /t/ /id/
the drum in different places to expresseAete0r
diferent
frightened embarrassed frustrated
ideas. They also squeeze the strings to change the
sound of the drum. ptotar
confused relaxed fascinated

D Who plays and listens

25 to the drums today? Your turn
Talking drums are still an 7 Give a short talk on a musician you enjoy
important part of Nigerian
culture and essential for
listening to. First make some notes.
exciting celebrations. The What type of music do they sing/ play?
30 international success of What are their concerts like?
West African pop music .What is special about them?
has also introduced many
more people to the sound, 8 Give your talk. Use your notes and the Useful
of the drums. language to help you.

Useful language
odo*o*****.

Word builder: -ing and -ed I really enjoy listening to...

adjectives His/ Her/ Their songs

He/Siie/ They sing(s) about...
are inspiring/ relaxing.
4 Read the Learn it! box and trarslate
the re special because.
sentences into your language
ideo: Drums from around the world
Learn it! Confusing words
**a***

Adjectives ending in -ed describe howa person

feels; adjectives ending in -ing describe why the
person feels that emotion.

1 I'm frustrated because I've lost my phone.

2 It's
frustrating because the phone is new.

5 Find these
adjectives in the text. Then
Complete the questions in your notebook
with -ing or -ed and answer them.
exciting (line 29) frightening (line 13)
frustrated (line 15)
Which problems do you find
frustrat.. ?
Focus on...
2When do you feel frustrat? ICT
What music do you find excit If you are in the
computer room at school
4
When do you feel excit:.? emailing your homework to your teacher,
5 Which TV
shows do you find what type of network are you using?
6When do you feel
frighten..? LAN
frighten.0
? MAN WAN
Vocabulary practice Now go to page 137 to
find the answer.
S8)PRONUNCIATION PAGE 134 &AUDIO 4.20-4.21
WB voCABULARY PAGES 96-97
 for
asking
Practical English:
5
oo help on the phone
A
Technical support
12:20
(B
Call log
Date: 29th Jan, 10:25

Technician: Tom

switch computer on / off

Problem: Customer could not
Anzad Phones
Customer Services Status: Problem solved

Date:
29th January
Coll token by:
Sue Grafton
Event
Battery does not charge
ListeninB
Result: Match calls 1-3
customer 1 2.09 Listen to three phone cails.
Send new battery to
to documents A-C.

2 2.09 Listen again and cor e the sentencesin

your notebook with the phies below.

Thurman's Department Store

C Customer Services
Date: 21th January
Staff: Marie Swinton
Call log:

13:44 -book reader broken

Can you tell me where 2 Could you explain how

Could you help 4Ive just bought
1 (9) a computer and I need some
2
help with it.
EE () to make the
3
battery last longer, please
(4) to find the 'on' button?
4 (3) me with my e-book
reader, please?
56 Unit 4 Complete all activities in your notebook.
 inpe
Present perfect with ever 7 Do a play for one of these
role
situations. Use

and never nun the dialogue in exercise 4

and the Functional

language to help you.

Have you ever called a customer
new video game but
service helpline? YOu have just bought a
there are no pictures on the screen
Yes, I have. / No, Ive never
called new phone but there
a customer helpline. You have just bought a
are no earphones.
Grammar practice .Your own idea.

Customer
3Complete the sentences with the correct present Service agent
perfect form of the verbs in brackets.
Answer the phone
Explain why
1 (you/ever. buy) a new TV without a remote in a polite way. you're calling.
control? Ask for help.
2 (1/ never / have) a Ask the customer
problem with my mobile. what the problem is.
Explain the
3 (you/ ever/ download)
problem.
music from the internet?
Apologize and
4 (Ali / never / have) a virus offer to send a
on her laptop. new product to the Thank the
customer agent.

Speaking
Functional language
Asking for help
Speaking preparation need help with it.
Ive just bought... andI
some

4 210 Read and listen to the dialogue. What is the Could you explain / tell me how to ...
(+ infinitive)?
customer's problem?
Couldyou help me with. please?
,

Polite telephone language

Service agent Good afternoon, customer Good afternoon. How canI help you?
helpline. . Thank you very much for your help.

Customer Hello, Ive just bought a TV and

Service agent Certainly. What's the problem? r turn OAA

it and Now watch and listen to the video.
Customer 'vejust opened
ctive video
Service agent 'm very sorry about that. We an

sendyouaremote control today.

Customer Oh,4. Thank you.

5 211 DICTATION Listen to the dialogue again and

write the missing phrases in your
notebook. Round Up
6 Practise the dialogue in exercise 4.

Unit 4 57
WB VOCABULARY PAGES 96-97
OO00
4.5 Writing an informal email
To: Miguel R
From: Pippa Baxter
Subject: Your visit to Scotland
Sent: Saturday 20/02 19.57

Hi Miguel,
How are you? I haven't written for a long time because l've had
exams, but now l'm on holiday.
m very happy that you are coming to Edinburgh to practise your English. I know you've never been to
Scotland before. Some
things are a little confusing! Have you ever had a conversation with a Scottish
person'? Scottish English has some different
The answer is 'small / ittle' and 'pretty
vocabulary. What do you think 'wee' and bonnie mean
(and there are many more examples!). I'l teach you more when
you arrive. The Scottish also
say 'sorry' a lot, even when it isn't their fault. It's really funny.
Who is coming with
you? Everybody from my school wants to meet
you, so text me when you arrive.
Take care, Pippa
guLdate

Writing preparation Writing task

1 Read the email. Find three
informal phrases
which are equivalent to the
formal ones below. Writing preparatior
4 Write an email to a
Dear... Ihope are well. frieris is
you Kind regards
your town to practise
planning
to visit
Look at of the
yrs anguage. Include two
language: punctuation following topics:
2 Match the punctuation symbols to their uses. .local words that a visitor should know
the local accent
apostrophe () brackets !exclamation mark
gestures used by local
| ? question mark speech marks people when they speak
local behaviour (e.g., saying
We use. sorry a lot)
1 an (..) in possessive and contracted forms. Writing plan
2 (..) to show that the words are direct speech Paragraph 1: Say 'hello' and explain
or are out of context, etc.
have done recently and what you
3 a(.) at the end of question. your situation
a
Hi, How are you? I've had now.
4 (..) to separate extra information or a exams, but now
comment from the sentence. Paragraph 2: Mention your friend's visit and gie
5 an (..) at the end of a sentence to show inrormation about your local
Surprise, anger, etc.
or behaviour. language, gestur
am
hapPy to hear
3 In your notebook, add the correct punctuation
ever. ? that... Have you
symbols from exercise 2 to the end of
Pippa's email. Paragraph
their
3: Ask
your friend a
PS
visit and
arrange to meet.
question abOut
I heard your news about your summer job. Congratulations Anyway, who is
Youll do you coming with you? What
have money to spend in Edinburgh ll take you to a really
good arrive? Text me ti
restaurant the Chinese food is fantastic. when you...
PPS
Alex says, Can you bring your new video game

58 Unit 4 Complete all activitiesin your notebook

 Review Unit 4 Game Grammar
voC APp
Vocabulary 4 Rewrite the sentences in your notebook
the simple or present perfect.
using

1 He lives in Valencia. He (live) there since

he was ten.
2 We (move) to this city five years ago.
3 Where (you/ go) on holiday last year?
4 (you/ have) breakfast yet?
5 They (be) in England last September.

5 Copy and complete the subject or object

1 Choose adjectives from the box to describe questions about the words in bold.
situations or express feelings. 1 Doug Engelbart made the first computer
mouse. Who (.)?
annoying Confusing embarrassing Who made the first computer mouse?
frightened relaxed
2 Italked to Clara last night? Who (..)?
1 You write a text for your boyfriend/ girlfriend 3 The Star Trek series appeared on TV in 1966.
but you send it to your mum by accident. It's (.). What series (.)?
2 You are on a beach with your friends. You 4 Bill Gates started the Microsoft company. What
feel (.). company (..)?
3 You Cant sleep because you can hear a lot of 5 Jake sent this email. Who (.)?
noise outside. It's (.). 6 That tablet costs 200 euros. How much (..)?
4 YOu are trying toconfigure t
the instructions aren't clear. y TLURICation
5 Somebody shouts at you fOr
h t e the dialogue between customer
You feel (..
e A ) and the customer (B) with the
2 Match the verbs (1-5) to the nouns iA-E). cLestions and phrases in the box.

1 browse A a battery
need some help with it fm very sorry about that
2 charge Bascreen vejust bought What's the problem?
C down a page
3 mute How can I help you?
4 scroll Dawebsite
E the sound A: Good afternoon, customer helpline.
5 swipe
B: Good afternoon.a new tablet and
with
3 In your notebook, complete the sentences A: Certainly.4
the words from the box.
B: I've just taken it out of the box and the screen is
broken.
invite spread the newS
express
| Squeeze warn
A:5, sir. We can send you a new one today.
B:Oh, that would be great. Thank you
1She plays the piano to (.) her feelings.
2 They will (..) forty people to their party. 7 You have bought a new phone but the battery
charger is missing. In your notebook, write a
3 They couldn't wait to (..) of their trip.
similar dialogue asking for help.
half a lemon over it.
4 For tastier fish, just (..)
5 The alarm went off to (.) us of the danger.

(WB CUMULATIVE REVIEW PAGE 39

Unit 4
59 O
OCOOOO