LSS&BE – 19MO42 / 19PO42

S. Krishna Kumar(KK)
IV Trimester - July ‘20 – Oct ‘20 – Session 20 – 21th Sep’20
Welcome to Class – st Sep

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 Recap of Class on Sep’
(Pl use chat window )

1. Feedback on Quiz
2. Feedback on Project Review

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 End Trimester Q Paper
3 Hrs – 80 marks

1. Descriptive
2. Various concepts – MCQ (Similar to Midtrim)
3. Analytical caselets ( Quantitative) - MCQ
4. Analytical caselets ( Qualitative) - MCQ
5. Case Study
6. Any other suggestions ?

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Topics to be covered in Final Module
1. Business Process Excellence

2. Business Process Re engineering

3. Benchmarking

4. Balance Score Card

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Balance Internal Assessments
1. Hands on Project ( Group Activity )
a. Final Report to be submitted by 27th Sept
( Format will be circulated by 22nd Sept)
b. Final presentation on 1st Oct ( Class 24 )
( Format will be circulated by 27th Sept)
2. Case study Analysis ( Group Activity)
a. Cases will be communicated by 23rd Sept
b. Presentations and discussions on 30th Sept (Class 23)

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Business Process Excellence

What is it Process Excellence ?

"Process excellence is about process effectiveness
and efficiency through design and validation. It
requires processes to be designed and improved for
consistent delivery commitment with
a. minimum variation
b. minimum waste.

Video : https://www.youtube.com/watch?v=LkiLS4Gaq4w

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Ladder of Process Excellence
Knowing What
-what is done in your process with work breakdown
- SOP for each value adding activity
Knowing How
- which process metrics translate into customer value
- analyze root causes and pursue improvements thro’…
Knowing Why
- understanding why issues / errors happen
- institute countermeasures , training , sensitization

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8 Steps in Process Excellence
Place customer at the center
Know what you are doing
Change what you are doing
Lead your people
Ask someone else to do and see
Keep on top of tech
Be prepared to fail
Reward for excellence

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Business Process Excellence ……..
What is it Operational Excellence ?

Operational excellence is broader than

process excellence. It interfaces additionally :

a. Culture
b. Value Creation
c. People
d. Technology
e. Tools
f. Other resources

for the various processes

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Core principles of OPN Excellence
Respect every individual
Lead with humility
Seek Perfection
Encourage scientific thinking
Focus on the process parameters
Assure quality at the source
Flow is a function of pull
Think systematically
Align the team for the shared vision / goal
Create value for the customer

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OPN Excellence Methodologies
Lean Manufacturing

Six Sigma

Kaizen

Innovative Solutions

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Roadmap for OPN Excellence
Introduce employees on OPN Excellence

Encourage bottom up thinking

Constantly visualize flow

Introduce standard work flow for normal / abnormal

Align objectives and accountability

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Business Process Excellence ……..
What is it Business Excellence ?

Business excellence is broader than process &

operational excellence. It interfaces additionally :

a. Business Strategy
b. Stakeholder satisfaction
c. Achievement of financial goals
d. Moving ahead into next orbit
e .Holistic outlook of the organisation

# Robust processes if not directed / controlled properly can

take you in the wrong direction . Pl see video below
Video : https://youtu.be/jYj_R4oCTPI
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Business Process Excellence ……..
To Summarize :
Process Excellence (PEX) – creating effective, efficient
processes delivering consistent output with minimal
variation and waste.

Operational Excellence (OPEX) – PEX plus culture,

people, resources, systems, and how they can optimally work
together.

Business Excellence – PEX & OPEX plus focus on

delivering overall results in a pragmatic, consistent
successful way meeting the expectation of stakeholders.

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Process Management
Is the application of :

Knowledge , Tools , Techniques , Skills , Systems

To :

Define , Visualize , Measure , Control , Report and

improve processes with a goal to meet the customer
requirement profitably

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Significance of Process Management

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Types of Processes
High end tailoring Signature dresses Stationery goods
Confectionary
Job Shop Boutique products
Textiles Street food in
Variety

Midsize sedan cars Entry Sedan cars Madurai

Vari

Niche Batch Repetitive

Low/Low Ethnic restaurants in Economy cars
High end cars Madurai Commodities
Special machineries Exclusive Continuous
Project

Volume

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Types of Processes ……………
Jobshop : Low volume , High Variety -
Ex : Tool shop , Die Shop , High end tailoring
Batch : Moderate Volume , Moderate Variety
Ex : Paints , Textiles
Continuous : Highly Standardised , High volumes
Ex : Cements , Paper , Oil , Low end cars , Computers
Repetitive : High Volumes , Moderate Variety
Ex : Street food , Fast food takeaways
Project : Low Volume , Low standardisation
Ex : Textile machinery , Machine tools manufacturing
Boutique : Moderate volume , High variety
Ex. : Signature dresses , Furniture shops ( high end)
Niche : Low volume , Moderate variety
Ex : Midsize sedans , Second hand furniture shop
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 Exercise - On the Chat box

Give Examples of

1. Low volume / Low variety

2. Low Volume / Medium variety
3. Low Volume / High Variety
4. Medium Volume / Low Variety
5. Medium Volume / Medium Variety
6. Medium Volume / High variety
7. High Volume / Low variety
8. High Volume / Medium variety
9. High Volume / High Variety

Discuss within your Group

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Re engineering …..what is it ?
Effective redesign / engineering of business processes
is as follows :
a. removing unnecessary activities
b. replacing outdated functional processes with cross-
functional activities
c. combination of information technology as an
enabler for this type of change
d. resulting in significant gains in speed, productivity,
service, quality and innovation.

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 Checks for Understanding
(Today’s class ) – Chat Box
1. What is Process Excellence (PEx)
2. What is the ladder of PEx
3. What are the various steps in PEx
4. What is Operations Excellence (OpEx)
5. What are the core principles of OpEx
6. What is the roadmap for OpEx
7. What is Business Excellence (BuEx)
8. Explain with examples on various types of
processes with the combination of variety
and volume different from already given.
( pl refer the earlier slides )
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Thank You.

See you in the next class

rd
– 23 Sep ’20

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