CHET] EOF = 1L000* oe(©) They are examining a document. {D) They are seiting a computer on a desk. 1© 20 3) 40 5) 6) = Worpiosmeciexer memrisiats vera gc aaa ConmmoL ane aso 20. svt BEE 76) 8B) 98) 10 (A) 110) be ee kee 2A 8O) 4 18) tom MMI SARONREUenmeE ces wun ounepreuor 176) 180) 191) 206) -a1tG)_— BMS pound) 2S (9 Bits poring) 2B © tae str) 20) 238) mC 2C 2G | ee a 7A BO 2G 9 ae _‘illonesecLne somar-atered samo ene am PARTE 3, 321 0n8 8 gus 32 (A) 33 (6) 34) 35 (A) 368) {A) Some people are listening to a presentation. 370) 38 (0) 39 (C) 406) He (6) Some peopie are gathered at the outdoor theater. 420) 4318) 4418) 4510) 48.) ) Some people are playing musical instruments 47 (8) 48 (0) 490) 80 (C) 510) (0) Some people are passing through a hallway. 528) 53 (B) 54 (C) 55 (C) 56 (0) (A) SS ARIS] was Ba ach 571A) 580) 59) 9D) 61©) as BEO}OIASELOO BE 62(c) 63(A) 64) 656) 65) «(QM ELCPEaFSaC, 67(0) 688) 69) 700) (0) 35 SISO MER BaHed ALPE BIC. 71@) 72) 73D) 74(C)_—75(B)_—_—) BMloutdoor theater? 2 (C WAHmusical instrument) 2 (0) 76(A) 77 (0) 781A) 79(C)80(A)—_—aro passing trovat) 28, 81(0) 82(C) BBA). 84(0)85(C)__—_— FEL Ibe gathered at~o1 20)2¢1 outdoor theater OIE, =X 86(0) 87) 88(C)_-89(B)_90{C)_— FE musialinsinrment 2 pass trough ~B-BsleHXIWPICE o10) 92) 83/4). 84D) 95(C) Nanay HE 96/8) 97/4) 988) 991A) 1000) 4, SHEP AL ger (A) Some books are stacked on a table. (©) Allight ature is being moved to a corner. emi (C) A carpet is being installed on the floor. (©) Some paintings are hanging ona wal, ee 2US (a) 5 io eos iol 420} gic. W He's opening a beg. (B29 77} F4OR O1sS2 BC, (©) He’s riding on a icyeto. Cisto1wrmer sia sc (€) He's wearing 2 par of sunglasses. paul aor venga a ae Seca 1284 | Sof 5a) 8 Bol Bel sie Ses Bare ute OPE Bo, Weare ee, j (8 BHboote) 6) Bie bong moved 2) BAe oa tGienn sateen Ci giess =e ai er ° (Own eaten an ze, 2 oO ee oe Ison 8 usar xB vo she Ht (Old | Sri aes AD ce SSS Bas] SA (C7E BOI baie 09 Bie opening) 25 ATENEO BAe sting 2g ze espa a eee {(A) A bicycle is leaning against a railing. (B) They are walking along a river. (©) The man is replacing a tire. (0) The woman is kneeling down on the ground. 2.22145 (A) The woman is pouring coffee into a cup. (6) The man is pointing at a screen, gnu 2 e189 wet scooHtTL(a) ee ON IEHO| BIC @amszemr ane, (Owais mer 2c Oomprgeso es B22 Tat DEDPHUZOL IAD Ne Se AMT AHR ADE AEOR (6) SAKore walking) 2, (C) GANis replacing) 28. (0) S410 nealing) 2, 0184 isan against ~O1 IAC? raling WP replace SAHKICE kes! ESBS ground Bui 6. sire aS (@) An umbrella hes been left opened. (®)A balcony is overlooking a street. (C) Some potted plants have beon placed beside a fence. (©) Some bushes are enclosing the garden, (ymergol waste SI, ey wat ons er H HEIRS (0) sk 288 9 9717 Beta OH OK SIC. (©) ae eo gee sein BC. | 424 | 2fe0| 232 442 21701 Sere SH OI He Ses Beto BA (orragor, (0) 8eHlopence 2,8) Bitrest) 2. (0) Aare encosing) TO¥sl iumorala EHE overook URICHECt ptod plant EOE BAB fence @€l2] bush BS, HE enclose S2iic} oeRMCE PART 2 7, When S188 ‘When are you leaving for the airport? (A) There's no fee. (@) Around eleven o'clock. (©) Does this bus go to the airport? enisyos auole 2187 sae gia, maga. (omsgyee rier 42s | 204 Bw 22041 St Wren eva se epreuort (BES FRE Bel OB (0 SB oiMlakpor-arpord URES 1OVeH eave fr 2 BWEICY ECT foo 2a dus-us agree rere A 8. 23/4 IER Could I get your opinion on something? (A) The cover layout. (8) Certainly. gus-au PEAR (©)No, I don't have any. -S7Io hed ele ote Tes eNO? (2x eo}}Z018. @szas. (Ootia, Reais Boe, Vods | 222 782+ kes Be awe HABE BROKE TwAI 20} & 4 gin Sate @PEERIOE! @ORRA SRE Ee oe. 10F81 opinion 24 layout OES 1 ©. What 2 What's the cost of a car wash here? (A) Yes, we do, (8) Six dollars. (©) By a machine. opi aeige woes? (uy 82H AIS @ozeie. o7rIe2, 1 98 | 5} uso] ots] 2 Whee SIB0, Seen TONE eS EPHAEO (a) Yes/No BH 2: (0) 24! ofRlear wash-machinel 2 1ofel | cost ze gar-us 10. How 21288 How did you find out about my aerobics class? (A) I saw your newspaper at (@) My friend isin good shape. (©) That sounds interesting Alois +208 es OR SHG? (yeas ue e2e Boo, NPE SBOE, 2a Mone, 1 9d | ong Gat emai! 2 How SIEON e BEDODY REI Be ist ATI BEE @) 2 oflaercbics-good shepe) 2. C) CH SHBRLLBARS BE apEder, 10f Inewspacer ad 8222 bein goed shape @ HEDHE gusus 11. SEE. aauus Your symphony tickets are for the main floor, right? (A) The violin is stl for sale. (©)! clean it up right away. {C) Actually, they're for the balcony. 2Mel gOS BAIS ete ee TBE? () 2uigz2 ors i Z00I8. (@=pHiatie aasies wis, (Ogg, tau mato, restos,1 8tt|engo1 re eto sO BE NOP SIRO, Be WSL TERED gaged Bel = (CPFIOR (21 ofskeympnony-voin) 25, (8) Haat Pattee ot LOI81 I symphony MBS main foor 72E,18 clean uo BAL et 12. Why sie Qus-BR ‘Why didn’t we receive more sweaters from the supplier? (A) Because of a distribution issue. (©) Yes, it Iooks great on you. (C\No, | don't see any here. 922i SaCMIENe| ANE Chem eR? 2s eamea2, Tu, gamez oisea. (QoH2, oF Iori er x02, (eel | ARB 21ct 21 Sete Be Wy OLA, ORE LEH SAPBocauso of 01801 PH BH CHZORIA wet Fe (A) BOI (@,0)YeoNo et 282 1OFPH I supplier BARA cstouton 9S 13. How 18= garau How do I report a lost piece of luggage? (A) Yes, this is the last one. (8) There's a form to fil out. (©) That's what the reporter told me. SH F0beS ofwrl almeorenLia? 4, opto ROS. @)areHer AI] OID. (OZR HAN e712. | 6f | org amp chen yess BE How S1Bee1, TP] SF ‘Sara AAPL 28 Bet (PERO, (0 YeoiNio Be SE. (C BAY Welreport reporter SH. JOFBL report AEC, WER hugpage $8, out WSIch 14, what Sie What are the qualifications of the position? (A) A finance degree and two years experience. (8) Yes, let's offer him the job. (©) work as a human resources manager. a HHOL 228 SaIe0Ie7 (ay mis Bist 2021 aeoL9, (4, 20pH 3 aes APHEAIC, (OME QUE SgOR wera yeuCE | 8a Laie 2210] 22021 Bie Wat SBS 3H BI 2 EOI BE 288 Bel FE APH EBOI, (B) Yes/No Bi 2 (C) 2 oHplpostion-human resources manager) 2a, L0F81 | quaticaion +4 22! nance AR degree 81 au-er 40 Seley ee oC 15. rise gus-us ‘You know how to adjust the copier settings, don't you? (A) Its in the main conference room, (©) Ihave my own copy. (C) Tammy can assist you with that. Sipl wa =a wwe os, 7A Ute? Wy ris BINH 02 Om Awe 7PR ee. (CTamny7t gas S20 + 012, Velad sap ee wee en el wore Se} SIAOL IE Ap] oI Tammy 20H # Bera el SE (CPOE (WCB SI-BIV ere IEE) Be OF. ) FAFLEIooplercomy) 2 Hotel aquest 286K} soting 28 scot EC! 16. cass ose dus-au Could you review the latest manuscript sent in by the author? (A) A number of errors. (8) I'm working on that now. (0) It’s actassic mystery story. Spr wut ala eine aime = fH01=7 ge creo (@) Aa ate ale. (OTA OAK OPER. if | aia as aime) s+ glen Be eH esol IB ateF Ben gel Fe GPIAEOR (A) 24 cfrevien, manvscrot-anors) 28 (CH ofstmanuscio classic mystery story) 28. 10181 I review BEBICE latest 24291 manuscript 2. author 7k, x 17. How 18 ausus How many microphones can we get forthe debate? (A) Some local politicians. (8) I'l ask the sound engineer. (©) Yes, since the auditorium is large. SU SES He NOIRE AHF wS+ EMR? se ay SAEs, (0) £8 7141009 Bole, (COwage Wiggs. Vf | os 27182 + 2851 Be How S120, 29% ENE ESSE 88 7AODI Boi eR aoe Pt ZO. (a) 2 c¥Blaebete-poiticans) 28. (C YesNo BY 2S. 1081 microphone S012 debate $2, 2 poltician Be! sound engineer 82.714) audtiosum Be18. Where 128 user Where should consumers send the recalled tems? (A) Check the manufacturer's Web site. (A problem with the heating device. (©)By the end ofthe year. NSS 2S MES OIE wUDFSILia? (A) MZeo! BAHOIEE BIS, @ueadens. joaama. 1 94 | 258 ABS OF MUOE AHH BE Where HEL, REEDADY SNOISE Re weID Bat Be (AERO (@) 88 claiecated tems-problen) 9 (CIE: gace, 10181 | manufactur AEG AREA heating devon Ut] hen 125) 10, Who 8 fauus \Who called you in the middle of the advisory meeting? (A) My auto mechanic. (8 Isa promising proposal (©)! would advise against that ‘R81 S01 $7) shor BHAA? mesauigo.2. (@) 28 eae ARO. (Ae aon were 218. [424 | For] BE Who SIR BOL MUI NEAEIBOREIDE 2 (aE AIOE (@) 2H! ofsdeeting proposal 2, C) BAI Wladvsory-acise) 2, ojst | scvicory 1291 229) auto mechanic SABE promising PBI Be BE proposal ME! scvise against ~B YC 3c, ena aR AEE 20, BAe gave It soems that we werent given enough towels in our hotel room, (A) There is a free shuttle there, (B) Ill call the front desk. (©) There are a few rooms available. 221 SS AuO| 4201 BOING TOIL (8) 2012 801 2019. (GAP SHE AZo Ee, (6018 7H8e IOI 374 1019. | of | Se tun] 4201 Sato EAI Boe AME Roe BOI SRE ASIN AHH EER Gate (PE ABOKE (a) 2 otro shut) 9%. (9) 88 oFfroor- room) HES 2 Vote | enough BE towel $2! avalabie OB 7HS 2 ses) | i a 21. weiss eons 12 Would you tke a subeerfpton for sh months or one — (9) cout agree mere. (B)A woodwerting magazine (©) What's the difference in price? one ASO 2742, LO TR PROTA 2S? (ome asoe sores, @saene. (Or AovF ois S149? (et [foi 1a = aie 38 788 Be He MeO, 7 AOI Be “ol et ae AIS PRIOR Be = (CFO (2) Bem Pate 2 28: eH olRKsubscrption-mmagazne) SE. [otal |subecripton 7% couldn't agroe more BSE S2reict woodworking BEUEMS ctference XO) 22. When 122 gorau When will the new business cards be delivered? (A) Not until Friday. (B) No, my name was spelled wrong. (© For the sales team members. Be gaol ois? (A) BanolL sorersas. oie, woiReax7 SHCA. (Odea go. (e4dt | Qe REE St Wen SIReOR AERIS OLS, BH fo 2858 ete (AT! EOL, (B81 YooINo Bi 28. (C 2 ofttousiess cares eam members) 2, Lo¥el business card Be spot AHIR wrong BEBE! 23. sai188 aus-us Do you think forming a partnership is a good idea? (A) Thanks, ! worked hard on it (8) We'd better ask the rest of the team. (©) Atyesterday’s board meeting. EUUS BeeHE 201 Be AOD BOS? (ay mm RD, Hie Be OIS, (©) Uor aE oS A Ezo12. (omionisionss. [ete msuNe weeks 201 8 wPjorta were Be REA S| 201,220] Gok Yor Blot BoA | SAIS FAB ANTE () aso (i) BE Pate 2. (C) BA OftNoo=-meetng) Se. 1oFet form S250} board meetng O12 Tero24. Agra oes ‘Why don't we designate parking spots for the ‘management team? (A) To show our appreciation, (© lusually park on the street. (C) There's hardly room for the customers. ‘gyES FM FA Ske MEHL 0 OFRD ES? 0) Maiol2tB BHP 1N8. (NE UE BOL EHIZ. (0. 2aBR i 321017191 WIS. Takes | gle 901 zat 25 Hastie 201 ofa Be AS REE of aS SFR 77 CHS CHL SES LEILe (O7EAIOY (ICH ol BCuny SBS) BH OF.) BA eBlparkng pad 2. ofet | cesignate FZ0%C! management 28,21 show one's ‘appreciation ZAHBSBEICL arly St gau-sR 25. BE gus-us '’m disappointed with how the negotiations went. (A) Representatives from both sides. (6) In the annual licensing contract. (©) Oh, really? What happened? He Ba Ay aeSOLAEAOIZ. (W)sS21 EOS. ewzlonsA 7H. (ot, wao1g? Fe wor ett? lolet | ea ait zoel aaa Bs oe SoH, ete BOI PE 2o] 8651 Be CARO, (A) 2 offthegotiaions-both sides) 2: (8) BEF OFsInegotatons- comractl Seb of cisappcinted wit 01 BBE negotiation Bt recresentaive HE sce % annual 82H2! contract Ae? 26. sas Qus-au len't this parking pass valid for all areas of the sports ‘complex? (A) We accept credit cards. (8) Alarge moving truck. (C) No, just for the East Lot. Oar Ama SE SMU SE FOOL REO BU? Nate aig ES weLIC avon se.9. (Ootus, 85 2012. [ated 139920] 2 SOM AOI AN RON BE VS SII, OF Lea et amet sata gts (CPF Z EOI (4) 4 offliparking pass-sccept creit cards) 2. (6) 2} fat (pareng-ruck) 2, 1 OFFI parking poss #542 val REE complex HEI 2, CH) EMI accept WC, PIBCICE cre card BFE 6 BETEt aE MTC 27. oes ee der-us Can | download the application form from your Web site? (A) A paper copy can be sent to you. (8) Jason is sil loacing some boxes on a cart. {O) You were selected for an interview. FA Sono AeWIECISSeR AceME? () S0/sES weal CHI += BOIS. (© Jason) of FEELS A oD. (9) Heke ea erat ISLC [4 | WOES sae renee + Ue ee SEEN EO, So] AS SA SF OCI We A OlEOHY CHeREA goHs IB ‘wal Fe APraBOR (6) 84 BB(download-loading) 28. (C) Be O1Mlapplication- inven) 252 1 OF | agptcston form 224 ZI toad (HB) EET select ABIKCt 28. Who 188 eauus ‘Who would like to lead the training session for the Interns next week? (A) The train departs shorty. (©) Three months in total (©) I'm going to a conference. yOHCHS 4 PIRES Set sg MN OBO} BAMTOIS? Wastes seus. ja s1B018. (Ome eaten 2 7912. 1844 | 54-29 148 OBO} Ex] BE Wo SHE, BHI = ORE Bee RS HANS OW BBO HE IS BI FEO BBOM (W) SM we trainng-train) 28. (@) HE AIF Mow long S18) SA oe TO Head ORE depart BUCICE shorly Bin total & conference 2 20, Why SH gus-er ‘Why haven't the gas bills for March been sent out yet? (A) Gas appliances can be more efficient. (8) To every customer in the area. {C) We're investigating the problem now. 2307s 28 AAP HOI wast BAS? (yap pre sae $2018. AAR ae SE mA. (OED i aia 2 Bag Zel= 212. Velde [214 98 asuriols Basi te oles Be Why SISO1 31 S28NB Z\eimecin ge Fe Cr ZuOK}, (a) 8 o(oas-Gas) Us SE: @) IE SER Wno SI) Ee OeOFFI gas bil2}4 22.324 apolience 271 fflent BE Investigate 24K 80. Where S18 gau-er ‘Where can | get information about moving out early? (A) Lusually wake up before sic in the morning. {B) It should be explained in your lease agreement. (©) They moved the furniture to the fourth floor. PH OUP LHe Bolter ae Ofc es =? (9) MiB OF 6A] OH ORL. (© Saal eH FeEIOL AIO} IB 7H. (0. 280|7:72 4802 e702. 188 | O(c eB 28 + ater] Ste Where SBS, EHH BUSI 8 RI WET AE ROIS > Ble BE eH Fe OPES ore. (09 BE OFFleary-morring) 2. (C1 $B Ofemoving-moved) Loft [rove out CHSLZICE explain HEI} lease agreement 261 DS furiure 7 == 31 eciee eer-au Shouldn't the new sofas for the waiting room be here by now? (@) She dosen't have time to wait. (8) They are out of stock. (©) No, I don’t need to sit down. UPWol BSA ADP sas =AHO(OF oI QUES? (@) alte 7168 AIO O12. @ 3282 Bz0I2. os, see BOIS sIS, To¥at A102} 20m orn gum Se oft, OF 2x) PE SUO USES Bel Fe OPH eHOKE (09 BA etanating-wait) Gt (C) 22 olBfooas-st down) 2h 10Fet wating room C18 be out of stock BOC), BIT 201 PART 3 Questions 32-34 refer to the following conversation. eR-AU W: Hi, I'm calling to find out if your restaurant ‘can accommodate a group of sixty people. “My company gives out awards every year, and I'm in charge of organizing the event. be comfortable handling such a large group at once. IL talk to him and see what he thinks. \W: All ight. Here is my phone number, 501-245- 18792. And could you call me back after lunch time? 1 have a client meeting this morning. M: Sure. Thanks for considering us. 3234018 ais axons. Of ere, 71 AABRIO| OBS] AIS Fae + alien BOF soja BUMSLICE Oxia SUPE OS BO FE SAS musts eR Wee, HB. PR SEU IBA Be BAR ete Bop eT #9187 2a%RKa. °=P} Opt Bal ST OF MeO moeuct Of Soke. of] aapets Sor-245-8797LIC, eI BAL 2 901 HA] UM SHS LI? Hs OBIT AI IETF sigs. Mb SEOUCh Hel AlAeEg nese SHA zB 1018 | foc out ~B BONE! accommodate #88 give out-BLISCI ct auard be charge of ~# BC, BOI organize AIH BHIICt chef BEIM} conforiable BEL BEIGE handle AEIBICt at once Wiel consider DANCE 92. ae ofr: ofa uns abi TH? (ayavae oat autores (© sett Ovpeusage | ofat | aetsol atASRot mere om} ppt e Feet, OH TUNE RHE BBD ZEIIMY company gies out awards every {ard min chaige of oganiang ho oven) HOES. Be (AOR 93. 018 EAPO ABOHE te eae (ayo ave aotohe at © sams otopisie 2 Oamisasce ©) eos sist 2 atid | Bets01 axp2 BetAHour chert IA BE cE EBON Bt ARR + YSN SEACH, TH BoC AN tak to him) BOOS dE BORE OFA ish 221 rearrange RPC IESE I afe1281078 ta Speak 34. DI ofthe os oO FEI AEDPE a aes weloLEte rests 7geez (0) mate ate 2t rena Tatas | seyot opxp eet got ca] Baie BeED AEION = OF DR 4 BEPF LN have a cent meeting ts moming) HOES FE 109K OFF [presentation W= package A372] ‘Questions 35-37 refer to the following conversation. eusus M: Excuse me. “Does your theater have a lost and found box? \W: I'm sorry. We den't, but there might be something that lean help. IM: Well, | got out of the Scott Viego film about halt ‘an hour ago, but realized I don’t have my sweater with me, I don’t knaw where it's, but Ithink I must have left it on my seat. Ww: “It you show me your ticket, Ian see where ‘you were sitting and go check around that area. | thiok our crew is stil idying there. 35-37 5 cH aezoNIS. ‘e019. “op sno eae ARR? Of SESEIUC. MAE AAs QIN, 7} SSH + Bt SL ano, WE: &, APH? 30H slot SelB wa Lie, “= ASIE7E Hele SCH 218 IIE, oc) EN SarET, BS ASAI sIeT eA zoe, Of: 00 BE Hoy HAIG, towel Re B+ ala 77 FS ‘ele S + SLICE Mel eto] Obs} 7S aleloem alt= 21 2S. [OFFI Host and tound box ABU fm 2 reale 2 SIL RCE area 8] crow REM! gy BAIL BESICE 35.84 SHE OFCOM orLER ate? saat @esiersors ugzo coysaaraions | tet | 2erson waPE O17 BOI AS APF atLAIDoes your theater have alot an found box?) S812 ee [AOI 96. 25 APIO Botte FOE wymesee seed. 8 BBIEN aH oo @aseigne sac. (ager aatspI weer ( SB01mmesIc. | S¥ad | SeO1 AERIS] ASIEDT ate 8 BRAC realized | con't have my sweater wth me) OF 28S] 2:32 don't know where itis) HOS BEE (BORE 10481 Iorget Ch SIT 21 72HSCt creck card IBIS damaged mes eve 97. sea SpE cae 212 S2400 usaaese 2 (ees aso 2 (Ona astR eae wo seat | aigd | Sw] BPH EVO RB HO} SBE you show me your ‘ike S21 201714 1 FR BENS + IN gFO|E BEE LOI, 10481 stop by BAI SSC contact infomation SH. ilout ~B ‘20th Questions 38-40 refer to the following conversation. with three speakers. dus-auus W: Good morning, Reggie. its great to see you ‘again, and *'m pleased to ofcially welcome you to Tennyson Real Estate. “We're excited for you to be joining our team Mi: Thank you. "I'm pleased to be working here. W: That's wonderful, Let me introduce you to Joshua. He has alot of experience, so we have him tan all new staff members. Joshua, this is Reggie. M2: Nice to meet you. “To start out, well go through the photo gallery ofthe properties we have avaliable now. That'l give you a general feel for our target cont. 38-40 che 4 AYROL CSE BAOHID, OF StsoHste, Regale. $1 Bl So} Bul, “Tennyson Reat Estotedl 241 28 BAOR seep Sol BUC **Belo} Za 80) BRS Sil | Bua Loja. Si 2EUCE “op ta asia So REC OF; BRU. JoshuaOIA A7%eH SWAG. Ih Awol BOL, $2 TOI SE WG IEE BEAPIER Ha sole. Josnua, ORS Reggie. 2 ILM WtelG. “28, S2l7} tnt oot 7H Swe] tS UeIels SH 2iole. aie gal ay naHEON RE else 201g 2019Loja |omciany HOR, SARSR jon BRACE inrocdce 2IRBICL go tough ~B AU} property FELL Aa ‘conor BHR RIE. target lent Ck 25 98, See oft of RSI NOL eH (sy) aaremi01 su @xiam (Oxeesaas spies 14g | 28901 oP} Tenryson Real Estateol 2219 BAS BE Spl 7uScHaN'm pleased to ofcally welcome you to Tennyson Roa Estat) OSE BE (COI 1of9t | pubsaner BBA) counting 2 99. se Reggiek +321 2E77 oe @umaxt Cuma ame Rt ekae | 22201 ORD} ETT 11 Reggio BAO] Bol WREPL ELS 821 2cTIWere excited for you to be joining cur team.) Ht Regale 2712 8 OPIN SPI SIO] 7uscfam pleased to be working here) #28 al, Roggiok Son Me ae! HILAR OR aR yoos Bez (Cort 1O¥et | ecanch maneger 8 candidate “12 potentl Invector 83h pe 40. nt susecigostee aden W@aeee putea 2H OIE we a (OP Ate 2 Ozsansoe a ogan | yon at 2) eat ob Fas eH ot He ELSI APL 2216 AI OIZENTo stat out, wel go through the photo galery ofthe proparice we have avaiable now!) HOSE A (OIC TO18LI pick up ~B-FRICIL, SOISC teko a tour Zac, SELEY HeEB81072 | 90 through the photo galery > Vew some mages ‘Questions 41-43 refer to the following conversation. user M: “You've reached Ellte Accessories. This is Fabian. How may lelp you? W: Hello. | ordered a set of luggage by rush delivery yesterday. “It was supposed to be delivered this ‘moming, but now it's four o'clock and I still don't hhave my items, IM: | apologize for the inconvenience, ma'am. A few of Our drivers ate absent today. The others are still ‘out on thelr routes. W: Well, can you guarantee that Ill get my items today? “1'm leaving for @ vacation tomorrow, so | need those bags. ‘M: Ifyou tell me your order number, “il check the status right away. sa HS THEIR BETIS. ‘2: “ellte Accessories G8 EAGUCE. nik FablangiUch soe S01 Suma? Of HEOHLS. ADF OM OFS 7H IEE Zia ws SEE eae. “2b OFeIon MEPIS I0| SIR, a 4n/eGH OF SBS Ux seein. fo: Bue Sei NeBUM, au. Oe EER Se esol Beois. HB OSS Of zo Me Zee eT Bze. Of 8,4 BB Se we + 18 olen wat + aie? ot el 7h ch 2}, 2 7PEO| eowIES ESE tee eel Fh “ie se Bas cole eaSUC Loist | reach IIL Set luggage OF!7H. 481 rush delve Za be suopcced to ~SPIE-HO12C} aoolog for “OLG)6 ABICI! inccrwerience B@_absent 2B, $2UBRl route TE, Y querene SIC} stats et a1 ae url see seltzer wean @2ARER omerrnrse (BRE 4217 18 | awtnor wxPr Ete Accessoresdl i Sucinwin RRS Set 2AiGow may |help you? SEF, RUFOL ONISI He NEE HS. -BEFIUN check tho etatus right away) B 218 Be wns AO eh ‘Yo; HSE! MIA APH Se 724 ABA BENE ROS GD + gO S2 282 GOEL, {Of instracor 244 repair technician +2174) 42. S49) 1 ey WES Oe NH ews SS yol Bamoo~R EER (a) oBtotr LHEO1 CH BOISE, 267 68 (GE HARES ao a (O omjora ata 2H me BAL FL resto)(©) Be ston ct One a8 HE Tet 125 5 2 OPH SOF 7H ETE 2 OBO ES 718 Slo} Qetiecd Ia aso OFS] w|-BAICEDIR was supposed to be delivered this morning, but row its four ollock and | sil don't have my toms) S12! 291 ek AISNE Sel SHOR, RAISE Sa 0| SHC St OF EEN Set OI AH EIS 2 SIF 2AVaBe DOr {fst job opening BISA expan soir 43. oF onpruat erin agree SeeR Wasa dasiez Oana (Ome ge ARO 2 OMe S112 Ope a8 | eet ope aad 7A ae etl losing fora vacation tomorrow) 2 7AFSOLBasiCin ODE Ee |OL | se=2401 | leaving for a vacation > Go.en vacation Questions 44-46 refer fo the following conversation with three speakers. anusrus Mt: Good morning, and “welcome to Pro Print Shop. LW. Hello. | noticed this morning thet there's a problem with one of the custom banners you printed. M1: Is that the banner there? 'W: Yes, I brought it with me. As you oan see, the comer is badly torn. “hy company fs relocating to store downtown next week, so we had these banners printed. "dike fo get a refund on this one. Mi: Hmm... “our business doesn't usually permit refunds on custom items. But lat me tak to my manager. Mr. Cutis, according to our store policy. cen customers return custom items if they're damaged? Mz: Yeo, Exc. That's because the problem was caused by us. 44-46 che YS SE BERS. MIE gtUsiAte, “Pro Print Shopel 2a! 218 SEL fro. PF Obs ofgjo| ofa OAK es BLY aILOL SHV} ee 8 weistola, Bt P14 eesereiao? 10 eHIE4 ee oc |, ADP 7st Bolg. BACH, BEOVE MoKA ROM lois. et GAMES AIMOE Re OFSLSe OFS 714,01 “MARS S CIM 2olzOIe ool cee BES wa Holo. HES. “nel He MERE Seo MEE See sist BEAR. OAR BelsioV obviek BUS. Curtis, IH] OF 201 OEM, 2HOl IB BP AAS Ie SES Bet > gua? W244 Enc. aL MERON Ee aAILTIS. OrSE I custom 2891 banner 49; BIE badly APA tor SC} relocate OPEC refund 8b permit elect polcy BAL G cotum YEE cause OFTHE 44.84 SHS ocr wee (A) aa @ae 7B Commya sts Oss 1 ota | 24201 24101 Pro Print Shoool @ 21B seIeIIMWoleome {0 Pro Print Shop) BES a (OI 10¥811 financial insttsion 38 78 46. oF Oppel suiecia S01 FoI 20F (a) LAS Oe 2 @amee sea COmBey Miso (OymES Baz one a 184 | BesoL omPECIS ALDI 28 AROS BAPE OTR Zoe (hy company ie relocating to a store downtown next week) | B+ o1g8 2H 20H oOe Bee (DOI, 1OFRtTannval M82} launch SAKE prize drawing BFA location 2, $81 [e220 |i celocating 10 2 store > Move toa new ocaton 46. 19/2401 Bic EOL BS SET uaFes susp He @ eeeB IOP tet (CBee a210P1 88 OVeHeISUHPAL 8 | 9 | F019 1 col MSs BOL AOE ae ose) BHI Bets e|e SAIC IW business dows? usualy permet refunds on custom toms. But lt me talk to my manages) 8%, at 72 Curis Mop! akg SPH ze £801 iS BF IAB Ne SBE ‘SEW + Wetlaccording o our store paley, can customers retuin ‘custom tems theyre damaged) BOSE Ze (CoKc 1OFBt assign WASICY task 9,Questions 47-49 refer to the following conversation, gus-us |W: After three years in business, “the office software produced by our company is finally starting to build a solid reputation. "think i's the perfect ‘time to start soling itn other countries, M: That would be a great way to increase our ‘customer base. We'd have to have some of the instructions end prompts translated into other languages, though. W: “There's a place called A to Z Translation, which provided services for my former company. “I stil have their business card. ‘M: Great! “if you give that to me, I'l call them today. 47-4918 HB BASHIS. Of SUzI9l et 901, “21 SUIOLN AER IES AIOE oralul 22st aie 71 Asem Qole. “gol Te He ste B21 ARIE ets! ariel 21 zis. 2200] $2] 2a) 7S Sel Se waa 712. shat #410 REMEE OE oie MeO R 712, Of AtoZ TanslaionOH= ZO} ESI MOF Ssfoh AMLAS NBME Zoea. “17; 0rS S| Swe HI Le, eb Ggele! "atge AP SAB AP} oe ate Sets. VOIet | produce XFIAICE aki6iCt some 28 reputation GY. customer base 3a Ie 4S instructors WM, prompt ESE o}\) areata into ~2 BEEECE former OF21 business cars 2h 47. 88S Spiel ube Fate ASHP was (@) ABER (ore oes 88a | 2UEOI OM SAIOIA AN AEE Az EAIOIIne ofice software produced by our company) SHS oe 2Ee (Bc. 48, gt onprania apie 28 28100R ABO IB WE 2 @NBE!et erie ase a OdE UesS Be 2 OME Sus masa | 648 | sot omp} seo] Zig Cle Ueto Bol ra Set A) 71124 BEAR think i's the perfect time to start selng it in ether counties) HOSE BEE (CO, ‘ [eon ACRE de HH ape tHE | i] a i 49, Ab Loin Solos 22 BaP (pars ane xe 2 @ omens 2 (Comm zze ae a (©) ete aston seotts Zt | ead 1 Seto vO! BaoicHe eel BoH OME we BA ete BOF Sol SS IeIa CT(Thera’s a place called A to Z Translation ~ | stil have thei business card) $83, 14 APE SIS #21 28 Ole MAICETOF you give thet to me, I cal them today) 222 x2 Cor 1018 | present IHC} board mesting O12 review ZISHIC} ‘contact tors ARE! [get | ca > Contact ‘Questions 50-52 refer to the following conversation. dau-us M: Hello, this is Shane Gilbert from Pipestone, Inc. \We hired your company to do some renovations in ‘our employee lounge. We're happy with the finished look, but “the crew left behind a bunch of bullding materials |W: Oh, since you paid for them, those are yours to keep. “A lot of customers ke to hold onto the: leftovers for future projects. IM: Well, wal wortt 6 renovation again for allong, time: W: | see. n that case, *1'll have one of my crew members stop by your office to pick them up. 50-S2HE GS ESI. e1BHALS, HE Pipestone A}o| shane GibertlLIC. al At FiOS 288 oP Fel FANG BSE HEI SSE ‘RARE, OS gel 5 AHS ohn 74012. Of of, 2210 EE es AIUROY AS SLICE Bae Gol BF SEAES Hal we ASS IID A Aoi eR the HE SReeEE ESA eEzeHS, of SaGLIC, Te Beate, “Mel ae S et gold te AGHOVEN Bei TABS hiss aaetich 1O}et I onovation 712 lounge 4248! leave behing $71 71Ct ‘bunch of 8 bulking materal 23H leftover E21 resto 1150. 541 RE ofopy Fao ae HEI wea @azoR ourntas OasEeae (ad | auiyor uapria wota e See we NRO 2 HS ‘Yo SIS 2C}athe crew elt behind a bunch of bung ateile) EB (OOK OFRt delay 221 aardones HEH! noice A complaine 8h ang [Re 2240F8 | lt behind a bunch of tuscing materials > ‘abandoned supplies gooe. 51. Stel = met ‘exp Hallie OBE CH ae we eee ATH Zessepr (a) ala el sot a ALOE Bes BaoIOFSIC (7 e490] BIB O35 Oe Bee BBs aN cE [af |S met SHE We TAO BE RAMESH Ye AEE ZI 912 40 RICE ot of customers ike to hold onto the letiovers| for future projects) fof Bot che BELO, ORES! CE] AIR (9 20Pl Ba Be ASS Melon | Cli OUI tI ES ES Seb MeHL = DIK 1ojel Lavi mcr trendy 31a! PH] save BEHSIC WIE budget 4! be cssoisied wit 0] SNAG quality HA, 52. oleh Omi Sag Bojan BETH (ywease go 2 @szeuuex pnayeue wee a Omeeazea | eat | peol axel ome pe! Oi} ABE S w BNI rIe| A} 201 BA $8) TSS POSER siIC}RINH nave one of my crew members stop by your office to pick thom up) HSE AE (OIC, 1OFBt | comorkor 2 aREEEEIOF| nave one of my crew members stop by your olfoe 9 Send a couerter ‘Questions 83-55 refer to the following conversation. gsr-us W: Thank you for caling Eastland Cleaning 12 BEN Be OMT ‘M: Hello. Our company moved in our curent. building last year, and “our rugs and carpets are starting to look sciled and stained. Your company ccan take care of cleaning them, right? W: Yes. We can send a team with steam-cleaning ‘equipment. M: Great! But... um ... are the chemicals you use ‘bad for people's health? W: Not at all. Everything we use is non-toxic. M: I'm glad to hear that. And how regularly do your crews visita site? |W: It depends on your needs. You can select to have it done weekly, monthly, or less often than that. M: Hmm... “I guess we'd need it once every quarter. 153-55 CAS HOES A=AHIO, f: Eastiand CleaningOt Bet SAA ZAR ICE 2: NCIS. et SAY Seo tal ER OLSEN, “HSL ‘BERD! FRO] MDE Ba BIA HO] BOI ATOR, Zt FASS Bache 18 eM Fu 4 DS, TUE? Of AB BA QUIS 7H Be EU Ce 4 gn. ePBRUA! Teg “PAPE AE SIs} BOI ARIES} 2 ere? Of B16 ORIEL. AED ELE e OF BE YOIOLD, ASCH CHefolE, eI etl sereto| w 20 OLE ascm wena? Of MeOH Khe} CHAISE, eke CY EF Oh OR seers SILC wa. "AB eer Bae A zOIS. OSI current SHE! rug EN, BH soled ISS stained SHERI take care of -& HEBIEE equipment | chemical BSH nontonic SSSI regulary S7ISE depend on ~OLGEECHEE Fat 2} select MEIC? querer 271 59, Ba 3 Euan ase gee nea ret (©) BA NVIAB 2BH SI (©) 2 AZO ee SOI 7 Sta eT 8 | aa | eto x7} Ontel stot Mele Bem BREE} IROL OPEB BRN 2101 WO}? APYEIC|OVOur rugs anc carpats are staring to look soled and stained) SS BASE 8 AIH @ + St=FIVOUr company can tke care of elsaring them, right?) 8202 ert 1O1AH inquire SOIC remedeing HE twnture 7254. 202 tHe Soto pate LEIS oy Seietol BOI EEA OFF @awrulne ex om (0) 2 E01 goHeETL OF. (07124 240 5p OF {oa | BeH¥01 expr OmODE AiBore Stet] AREAL ION Flare the chemicals you use bad or people's health) BBOOH 3 220K OFRt Koop prvato WINE AZTEK harmful RSHE,IER estimate 2A accurate Bate! ¥eA1078 | bad for people's heath harmful 55. aE AS Bre QOL AE AULA BIB HET? ame ema ome opanes eas | eeesor expr of op are Bet 2! 27 guess weld nes ltonce every quarten OEE ZH (coc [ge4H0FE | once every quarter Quarterly ‘Questions 56-68 refer to the following conversation. @er-Au W: Kenny, I was walking by a newsstand today, and | saw that we've been featured in Nature Made magazine. *'There was a picture of our park project on the cover. M: That's fantastic! | know that several reporters ‘took photos throughout the event. “i's great to gat sb much coverage of our charity's efforts, W: Exactly. "Now that all ofthe trash and debris from the storm has been removed from the park, its a lot more enjoyable to spend time there. [M: Right. Our team has been working hard, 60 1 think they'¢ really appreciate knowing about this positive news story. "I'd lke you to announce it at today’s meeting So-s8 che HOI waHHNIS, OF Kenny, Oey ME TIEN LENCE} 217% ‘BAO RUSE Ye 28 Mole. "EXO $210] Ba BES Bll 0)8. 221 al @etuLa! of@| 7701 SA} UL ARG ie Zi Sa algole, “Pal a Ea} LeI0| SEPT wo] WEE St B22. OF ore. “ond SBS ols aeIrIo} HOE SE Baa APISAOU, ILO ARI SUN 2s a CIB A 21, UL 221 Gol Baer BeESY, Eo] Oe BAAS JUS Bel OFF sojste lela aetele, “EAO| ote Biol 7 wae 20 S202, 10181 | rowsstand AB 7IEIH feature SICH CECH cover BAL reporter 7A coverage MS chatty Eh] wash ASUI debris BOE storm SE remove ADSI} FCF enlojable SH BUFR poste BBE 96. suas aInBS OFCOM BEET wsxeon (@ae7eCOD (Oma AOL (Aro at | selon waPt 921 st eo] 801 29H Bol SEEIHL| BE ‘BHCIRIs great fo get so much coverage of our charts affrsa) yooe gue (Cort 57.2 ap Fe Some IF wasa. zeae @aeissaey ozaemas saunas (otal | 2ermor op; BH aH 9] Be! BRS AO] ger {There was a pictur of our pak project on the cover #2 Se 1 ont B23 ee et Ie APES BBN APARECETINOW tht al ofthe trash and debris trom the storm has been removed from the par) 28 Bol, SAH WE! BR AA EMIS BOY OPTED 28U + IF. UM aE WOE: L018 I uncraising 18 23 88. sievax SaPLOROpTOSS aatete Ae Sse 9) 2otor tote 2 AE WEA aig 2a DwEE see Lata LRweor expr oP of aM ae wee ee exc ("dike you to announce ita odey's meting) #228 322 (IC 1 ofa acius: 3201 RIEEEHIOFE | announce > Make an announcement resto. 13,Questions 59-61 refer to the following conversation. us-us W: Hi, Vernon. | wes really impressed with the talc you gave at the staff meeting about “the National ‘Manufacturing Conference that will bo held next month. M: Thanks! Are you thinking about going to the ‘event? | think it would be good both to our company and you. W, I'd love to go, but since its held on a weekday, I'm concerned about taking time off. “Do I have to Use one of my vacation days? M: No, because i's business-related. But "you wil need a special form that your manager must sign. You should grab one from the HR office. ‘s9-e1cig thei B=oH IS, of stgshils, Vernon, “Che Sol SE SS AAG esol He GA] IRBIOIY wt Ojo} [ol oF HE OES WHO ‘gh anfsiol 3 gAjof eta eyeHa ats? Tate Sal Sis au Bol ee 72 arias. Of 2 7h REL, BON BAIA RHE UE 2i0| aS. AL srs cE Mora? Wr OILe, FS) Sess NolLim. oper "alain a WeReOE ‘She Se AMOI Meet ote OLE ARAL O14 THIS 2. 1018 | be impressed with -01 22 OSC weokday BE bbe concerned about ~A att 2f9I¢}_ take time of 7H Lich businessrelated RIFS1 20581 grab UC} 7p4S 59. niet cle galore sRel BaP EE Ze oS 7 BE ewes (OnE A181 One west 1 eRBE | aeRO OF Cig Bot Be AA HEEL Heche National Manufacturing Conference that wll be held next month 24 St ApHHOpPMLOe ue Wwe waa woeR Ue | 1O}Rt domonsvation AG ‘ai wets] 60. EI OF eAFOPA aH0E eH SO ey wor wes oar oar [etal | Betso1 oP se 7m Sec, ROH UE 201 SERIO AE 14 BETES Be soot TC 916 21148 oF AHDo | have io Use one of my vacation days”) 82 202 ae Dk OFF ica BAF voucher WEIR FH et. aev28 pyres ase we FREE (9 2h ArH Bit (@) AAS 71S 2 mae seo () BiolEy aereHe | at | Seon apr aH Ax) a oe! Se! 0) Ba AOLIOL (gou wil ned a special form thal your menager must sign AP AE - 1014] 7}3128 CETVOu should grb one fem the HA ofce) ese zie BOR! 19Fe Lbroorure 28 TmeEATORS | grad Picking up ‘Questions 62-64 refer to the following conversation and price list. aau-us M: Hello, I would lke one ticket to the museum, please. W: The general admission ticket allows you to see ‘our permanent collection. We have a variety of other activities as will, outined here in this pamphlet. The photography exhibit is very popular. M: Actually, “this workshop looks interesting. | think: try thet. W: Allright. The next one starts at one o'clock. And if you plan to have lunch at our café, you'd better 90 now. "it takes a long time to get served because of the high demand, M: If fm a museum member, lean get a discount at the café, right? W: Yes, but “you'll need to show your card, ‘ME: No problem. | have it with me, 62-648 det Ht Boe, e:etgenie, maw emere a2, Of oe eto Aol > Asa wal siatiCh mae et cH Cl Ss01 SIE, of BRE IO AOI BIBIC. ASL UP FOS BHF IOI HF ge, “ol S220] Boia Moles. ef Solo; wf wae. OF UL ch 20] lo Aer etm al mo 2s a AMOARIE, Hd dle A Boia, P-A971 HON ABLE a Ato 2a wept.SDI MEH MRO OLY Bowe + gk0He, awa? OF Hy omer Fei HES wot HoH LICE SeMtol2 2FI2 IES. BavormaNeiaa aeue 74 aaa SSE Act ‘00a eae oe Hs “20 Pane AE oe 20.0081 [aerate ort 75084 LOfBt[acmission 2 permanent S232! a variety of EIQ cutine ALICE exhibit A) got served XBT demand 48 ez aaa APE MALS. SIE Blt RON OHS CLE wate ay 00084 j@rsozel (© 2000881 (oy7s0ze (ott | eer enpFo| AGO] Bore wor 7 SoMOry 2 [fmthis workshop looks intresting, thnk ry that) AEA BOM R=lg(Werkshop: Slone Ar} 742 2000842 SPICE 2 2 (Crt 63.282 opt sto aed eta eS yas wise. @wmoe ee ee sHoRt srt s40l ze oyster {ati 2501 23a Bree oe stig He 201 CIOL 01 ‘R271 HOM ABE ARO1 Set AEC akes along ten to Gt served because of the igh demand) REE BE AOI V8 emporany BAER, 2A [RRIEIO(E [ign comand > very eopulr 64. AEA Oftt= Hob S301 BoE ZoreED BOHET wax @aaae cousens omar [ete | FetvON sia ee Bole HzIel BON OPH FIER ot OE BOPEIYouI need to show your ca) 2292 BEE BOK, 10FRt parking pass $3! reservation Ot lous, ccc Questions 65-67 refer to the following conversation | and weather forecast. pr-us W: "1 think we're going to have a grest turnout for the baseball tournament this week. IM: | was worried that it was going to rain, but it looks like itl be fine. W: Right. | was just checking the forecast. t's going to be cool earlier in the week, but “cok at the event day — twenty-four degrees and sunny. M: You know, with the nice weather, we might need. more drinks for the concession stand. W: Good point. “I'l call the grocery store to increase the size of our order. 65-67 Ag ca} Io EZ. OF Sole FOF SUPER Ban A710; BE 2 BOLO. Supe noe eed, eee AS Of 2Oe. Ne MINE eee Hole, $20 Aste et oie, “SBE Me 2eo.n se 2218, m7; BOUL suis B=} BERTIE Bee, Of: SE NAoloe. "A7} ABB ele FE TOE wie f wae [seu [sew | “ew [sea] [ase aie ES 186 (Paes [sea [wee | aa Jofst tturmout SARE forecast concession etana FURIE grocery store NEES, 65. = iste Fe pon ae Ae wasmeas (@) ABA Ha) osaxe zene tor | ated | AMON om: of OF? SLIDE: aU} 47) OFF BE a ‘ZENO think were going to have a great tuout forthe baseball tournament this week) £1, 29] Sesto WADE Be SS 264 o| opm eEe A= (BOI TO¥6t outdoor 02121 career cavlopenont 27? [E2907 | bascbal tournament > sports competion 66, APIS oa APEXES MALO. SIN} O}L BOI gE eH resto. 15,wasew @azeu ozay oases 1 88a | See04 OPE BAR! MO cet 2aO1H FIC Mook at the event cay—twenty-four degrees anc sunny) Si, AP} <3B014 2] 20] So ehee We BONE Beas Aue (OIC 67. 08 Ofsre He BNSF? worse ai @) 22901 In AAP! (coasz4s271 OSA sEe weePL Jeti | FRtsol Barret Baws Sere ye! WoL OP AEA, 0 Ses FE FEE SEARCH call tho grocory store to increase tho sizeof our order) HER BRE DIO, [OFFI tae off FAISICE Sct post AATBIC clooate OHICE ICE ‘Questions 68-70 refer to the following conversation ‘and floor plan. Sauer : Thank you for visiting Iverson Appliances. Can | help you find anything? W: Actually yes. “I saw an advertisement for a high- ‘speed bender from GC Tech that 'm interested in buying. Do you have that in stock? M: Yes, we do. “i's located in the Small Appliances ‘section. If you look to your right, you'll see a big sign there toward the back of the store. That's where you need to go. W: Oh, I se0 it. Thanks. And “do you know how Jong the warranty for that product lasts? (M: Hmm ... I'm not familiar with that product tine, but 'm sure one of the employees in that section ‘would be able to answer your question. 68-7048 Hes BEEN BAsHIS. ‘2: Nerson Appliancestt WES FIM ZAFBLICL OME 2S EopcEe? OF Se, oc TecholA Lie ag S14] Bnew Tate ‘pole 204 aro! SoH. xia7} 2k 1927 EM, Bau. “ae Ay reams S90 Fa alee. S285 UNG, ES AROR aIcje EXO] Se BUC aRo8 MORE. Of oF ALGLICE. ZAR, ala" mel aa SO oH ASHER OLS? 16 S871801 8 too TC ig NE 1S 2001 SHE SONI, Se I PSI Ue Has SH ol aol Seo Oe Ca 4 G18 CIC). cl oa AEE see Ales 294 aa | ane 101fI | apptance 78H acvertsoment 82 blonder 4171 have —n stock AAZERIC ve located in CH FIAEH ICE waranty 8. lest NASI} be familor wih ~2 33%, ‘issicr 68. 82 53 crs SAS HERE (nats 27601 set (©) 3560121 mre naeH a4 sae seria | 8 | Sego1 Ae Meo WAI Bor OIE GC TechOUs UE 2.2 197, Bat 28 Same Zo a0] CENN saw an _advoricoment for a high-speed biendo” trom GC Tech that tm interesedin burg) H22R BEE BOIL 10 invade 27 apply or CERRO exchange BECICE MEE | buying ? make apizchase 69. A718 2a ARISE WLS opPPRIN se Re 0(CeOR wr (9235 os mars 1 ota | Beton emPEonPH Ree e A aoa FON IA cI, {t's located in the Small Appkances section) SED, ARE ROEM Af RENO ee BE 279108 SeTOS BEe (OK. 70. AVENE ofr tot stn IHRE e712 ours ome Oeaeer 14a | meteor opp P>Nel Sal SOI BLE ISIN OK ERGO {know how long the warranty for thet product ass) BOOS 3 ze oor,101811 emerge 23 duration (8) 2H [e402 | how long the warranty — lasts > warranty raion PART 4 ‘Questions 71-78 refer to the following excerpt from amecting. aus W. "ll wrap up this staff meeting with some Important information. We raceatly did a survey of ‘our depertment store's customers. The number one complaint was that staff members could not answor questions about the products we sell. *'ve given each of you handout with descrintions of our most popular merchandise, Please read through that carefully. Also, we'll be holding a contest this month. You've all been assigned to teams, “The team that has the highest sales this month will get an extra haif day of paid vacation time. We hope thls will encourage you all to do your best. THOS 91 WARS SEH, of: "51 7 Beet Awe oe Alswle1e opseisialm gH ‘AiBol $21 ks DAASObL ge =A BET. An] #8 Age Jao) 9201 Waele Azo Ae geo aE ‘ace OIRISUch, "7 ets aot 713 21 Sle Azo ‘aie 2201 BRIBE Uo] Hise. 324g So) 29 Sho} SAP SIRIUC. £91, O01 BIASES 2lelce. ole Om Bol HBO] SSUCt "OILOI 7 SE SS Sse Be 2 HUE Sa 27 alg RUF of20) ola Om aE CIOkER S28 ode URL LOFRL wrap up ~B OFFEIBIC, BLE recently Acot department store $82 complaint SEIAIE_ handout RR, QUI description H#% merchandise NE, @S. carluly 42 BDL assign HSK? ea 37121 paid vacation FB APE encourage S2H6i Betti} 71. eee tHe 70d ost = ABET mE aeNS ase ae COsntHOIS AMELIE | ola | auteot 8 721 B20t ae om sles orszeain BED (Lap up this stat meeting with some important information) ss ai204 92] M01 DROP AE ZANE AIABICEDONe recently id a ete ee eee teepee | SU ORO Bae 4 Yooe ze BOI, | 1O}Rt | manutactring facty = AIS used car B25} dealer Boh eae 72, mRH/ 92 SHDHSNSODIAER ote Ie RED yas wee Bea @omgumoise a ago gona OES RUBS aE 2 1 e841 BeINOn 7h 2071 Ste BOL Ber ROI BI AOIER LPO 2EITUve gen each of you a handout with descriptions of eur most popular merchandise) 3, 2248 Fol 24 20] M7] wIRICET(Pease read tough that careful) B22 IE A) fet safety equipment 216) Umfegofat | merchandise product 73, sh 1 Sholnias, Wy BES SB we AER wease @ussee ouaaas Osea Tet | setsol ongoL 7s ene eee He S7rHILIE eo a7 ‘221 oen(The team that has the highest sales this month wil get an exrahat aay of pald vacation time) SOOE Bez OPI VORSL I revard 25 paid time otf #2971 2BEAH0Fg | pls vacation time > Pais time off Questions 74-76 refer to the following ‘announcement. au M: “Thanks for shopping with us at Carmen's Furniture Store. | have good news to deliver today, For your convenience, “we are launching a nsw sarviee next month. For a smal fee, you can get tables, shelves, and more assembled here at the store oF in your home. We understand that this may be difficult to do by yourself, so our employees wl be able to handle it for you. If you would like to find ‘out more about this program, “please speak to one ‘of our sales clerks. They can give you a brochure: ‘that explains the new service in detail, Testo) 47,ATG Che BAS BOIS. 1 "Carmen's Furniture Sloeols| ABM SAX| ZAIRILICE Be EM Se Hol AUC fale MOE Ml, "S| HS dol Ee ALIAS ARE 2G, Se 2ace, Holes Set $19 012 OFBOIL Ofatesl ML ALE Oe SI) OPO ojeIa SE Sich 2S Bm Voix, xal =lEO| opiee sia 329 Melol £3 + ie WIC. of sz 380} ‘ot Cl Ba HON, "aie otal & = BEN Meet ZA. 280 Mee HEAR 2Mel See CUE SY > pay Loteh Laetver Bt convenience #21 launch APHOHC, DUI fee 9H shell escomble ABO hende RIC. sales cerk HOI BA in detall BAC] 74.8% anEeoIeL UEP (S7PI01 @RzPIO 7Fz (OAzeezoL | 844 | 221401 Carmen's Furritue StoreOIal 23) 4 ZAtsiCH2 (Thanks for shopping with us at Carmen's Furture Store) @ 21 Bal 71208 Ue DACP! WIS UBS HAIN IE COKE 75. Ae ‘HHS OL Of RS MLAB SE 210077 wae zu owas osase | ata | ARI CHS So] Aaa AMA SB SBOe BOISE AE (SOR OFHOL} HHL EOP + OF 1TIFor acral feo, you can (8 tables, shales, and more assembled hare atthe store orn your home) #298 = (BI Hotel |ascombiy 8 on-sto 29) 76. ae He Sool ES, MOISE Og 7S NE FIER Meuse jaan aur Osne {ofa [pet 0] Zon sey cf BE HOR! HIMES oF ON BE ‘Sf8tRiploase speck to one of our esas clerks) 8, 280] Lt PMSA BA) HOHE lel AI 4 RleEmITHey can ghe you a ‘brochure that explains tho new eervics in detel) OSE SE (A) orc 1o¥811 booklet 288%} sign-up #88, S88 He E4072 | brochure > booklet 1B WISH AE ILC ‘Questions 77-79 refer to the following telephone message. ger W: Hello, Me. Lyrich? This is Diane ftom Nashville Rentals returning your call. "You said thet you ‘wanted to rent a four-door hybrid car for one week starting from June 1, but thats @’popular model amonigtavelers. "Fortunately, there are other cars to choose from that are stil avallable. There's @ compact car manufactured by Merick that gets really good gas mileage. "ve booked it for you. bout | can only hold it for 24 hours without your confirmation, 80 please call me back at 555-4688 as soon as possible. Thanks. 77-79 C8 BAAS BASIS Of: OHA, Lynch AP = 10 HAHON SI ZHEe Nashville Rentalso| DianeBILch. 768! He} ISS Set 0} SolMAl= RENE Glewin cia See, BER ONMS OID. 2171 = SMBH, “cIBoIS, 024 OS 7s zct Hoshi 4 1S GE NEASO! BAUich. MersickOIM AIZEL SUPE OF SS AG AO] BERN, “APE AE 6H TAS OfeIaIEGL, shel Sol ioe 2442 Gore + WOU, 7Hsat BF Sal S55-4ezuo= AO} CA) ated A171 SIRE. arene 1of8H | orn one's call ie! BH IC} rant OC, we forunatey CHUOIS manufacture AIC gos misage St contiation 22! 77. Pe sptepiE aol 22 SRR 2 ag ore a () septs ees 21 (© ofa otis 22 (0) 3058 rotehis 2 | ete | yor seer oa aeeI Fe Ee! a0{ joNAIE SET ‘3 ojo lee EnIYOU ead hat you wanted fo ent a fourdooe hybrid car fr one week starting from Je 1.) #248 BH, You7t 72 Jia TENG GOI HSS + 2958 BEE OI, LOFBL reserve e2SKC} renew BSC) passport OF vehicle HB Sat I HHeHeHOPS | car> vehicle =e 78. S191 915 mt SP 2H OFS AOI 27] = OBENICr eI Beta ASE exesae (A) 24 99 aes eet,(© 2s anise seer 2c, (Compre 7}2 e801 B38 (©) 881910) am ota | 27 ae SHE CBT Fol ae I ete SEED BE OS OG AA 218 Mo}, AAP} ELIE ARIE 4 BE ORE | Sm} 229 Wain He + SECIS EME) ein SEA Awe a PRC Ce ae (Aoi, UOF8l I process NBC} proposed Rt tar Bett range 8,9 79. AS SBP H aC Bole He ester? oc esto EC. @sesteg az Ome as ect. yas Be aes C, Liat | pod ts Pe PARRA Be! WOKE IeAIOH HOHE BOF _2i've booked it for you But | can only hold it fr 24 hours without your confirmation) #28 8 (COI, 1OF8t I porial #221. temporary 2AIe, SAFARI I nfets0Fg | pooked > Made e~ reseriation ‘Questions 80-82 refer to the following advertisement, gus IM: Do you own or manage a consiriction company? Lawmakers from our state government have ust announced updated safely regulations for the conetruction industry. Protect your workers and your busines by making sure that you comply ath all of the current rules. At Brighton, Inc., “we can hl you by visting your st ahd consulting you ‘on any adustments you nee to make, Book avis at wanebrightonine com. We sirongy recommend ‘securing your spot for this month, as “our prices wl be ssed starting fom next month 80-a2chs ams BEES. of a suis Ameriu gelsin aria? “92 < ao, AREO VOOR ay oot Gas aHELC. OS 8 Age HEM SEUSS ofl ato ade Me Ss ‘SM. Brighton NoMIE, MFIs) Sze YEaiol Lee 2a0l Gel Saal Sale oe Se Se + VSUC. ww, brightonine-comola a Of eb. SCH BEI Zj81 710) 21ge 20122 OF Sol oles els Se 2B Ee ‘WSERUCL otal town ARIF construction 242 tawmaker BM, FISHEL state government safety requation 2 FE industy BA comely with -BEATICLUSCE ste BS adjustment 28, =8 secure MEIC rate QC 80. st ASF saw saclgze See0H Wet aaa wae wage), @oprasenE ease (Oza was ele, (0) 28 Ba) 8 WARE Lokat | atayol = ae Qtr Eo| BEI 2 OH RRICEaILawmakos rom our state government have bist announced \pdiated safety regulations forthe constuction Industry) HOSE 3 Beware, 10181 I stearine 2ES310CF pert 2? appication 481 process WL be BE 81. Bae Sole er pou 3321771 wagses (sea ss, (oat [448 | Setsot ewe wee Bee ZaON ol AeA FE AOR S 88 H+ eEDIWe can help you by visting your ste and consulting youn ary adustmants you need to make) HOSS BEE (DOI, 10F81 I energy-sfcient | S521 device 721 cortfcate 4 axRS 82, oft ‘SOLES, che BON Fe Bol ste eR (9 HFRS cl new 201 (28 eo] BZ (0 280] ew oI, (©) Boos Has w ZI etat | sulsor cig RHE 220 eh A01=R(oUr prices wil Be raised starting from next month) Of 24 oa 28 235s] BIC. goon age Com, {012t1 hire 23a {aHe40Fa I prices wilbe raised > eos wi be noreased reste. 19)‘Questions 83-85 refer to the following telephone message. aus W: Hi, this message Is for Judy Winsiow. "This js Rachel caling from the Glendale Health Clinic, “You're supposed to have an appointment ioday at ‘one o'clock to get some shots for an upcoming trip. Unfortunately, we're short staffed today, so “your time slot ig now at three o'clock. [hope that works. {or you. If not, please call us back. However, you ‘should note that “we just installed a new phone system yesterday, 60 you may get a recorded message instead of getting through to the reception desk. We're still working out the bugs. 83-95 018 HELLIS EOI. Of: SEIN, 0] BLA} Judy WinslowotAt 7H 22UCt Sxje Glendale Health Clinfeols} aI#=2Ite RachelGUiCt CHISE OB sot B 71 THES BAL “Se 14 cIeIO, So} SOAS. SABA, Sie MAT} AB AOE Me isto Se! Alle Saleh, Pstoted Azo} 242 UIUC IEA BOAle, AalOr7 CHA Salat FAL. ete Snepbofd oe ast IAMS Sei, HAE tele cf SSL ODIS Soa + ee FOL EOF TU AEP os OB eoH BAU {Of | aopomimen oe, 2 gat shot BEC, SHB Ct ‘upcoming SPIZS, B3I unfortunatly RAIAPIE short staffed 380] 490 160) 27! time slot Ansa ‘SABIE got through BIS, IO] GET work cut AIZEIE, eat 83. 32/8 IE O(CIOLY ese =P weg woes OmeuA ss Og {614 | 28-701 9p} Glendale Hoath CinicoLY Exit Rachellet 5I(This is Rachel celing trom the Glendale Halt Cinic) AS 47% ose ue wore. 1 ofat | ecrutment 218, a5 28 84. a Sa wel gse nseoR VASE AHIAR Ane @suauausx (Conmg ozete 2 (0) RoHS Wsoh 20. Bee we oom Tata | et01 2b xo FeO] SI} 2cI=NVour supposed to have fan appointment today atone o'clock) 8%, RARE: BOL A 914 S21 BEODA EE ARIE 3APEIour te slot is now at hee oclocl WEARS el FRSSR BEE (OI 1OFBL payment xs, 5 25. oa SHE eho BOL eI eIBOLR WEiprozsie @ genztal erasize. (Quiz) wat s1Auol 78 SOK. (oy Boje 20K [ated | eisoH opt 8s SL ARR se ve jut tales anew phone system yesterday) HOO BE OOM. LOL operation 88, 22 in place 718 3, BUSA} relocate orgsich ‘Questions 86-88 refer to the following introduction. au ‘M: Thank you all for attending this monthly professional development meeting for managers. ‘hope that you are finding these sessions Useful, “Today I've invited Jamie Malik to give a presentation on cost-cutting ideas for operations in ‘your department. Ms. Malik is highly experienced inthis area, “These days, she is working as a professor of business management at Brannon University, so she's up-to-date on the latest trends. She has kindly offered to let our staff members sit in on one of her afternoon courses next Wednesday. If you are interested, “please add your name to the sheet that willbe circulated after her presentation. 86-88 18 ANB AIROHS. RENE ie Oe! az eA mB stoion Bate BEA 3 LAPBIUCE 0] Ato] SS6hchis 28 21 SAI BIBLE. (O68 Ofte! HN BES SRI HIs Be OIOICOD we Wa ef Sl Jame Makes AREELS. Mal Ee 0] BORLA} 210) OFF BESUCE "2, Bronnon UniversiyOld Bela Dae See 20.4, 8 BBO BE AI BUS HL AIRS THEN 921 ASSOLE 4 $a20 OF Tae SIO AIIES NAO Ibi Fase. Bol BOA, SS} wa oF Beye Soil iS 47k APL HRILIL 1018 | professional EE uselA BBE high experienced E010 WE professor 24 business management Ze bbe uptodate on ~o1 3 Ie! Ze 7D Act nly 2EOP sitinon ~B B2F8KC, BRI shect BX, BO] creulate St, SEDC86. SEAS Malik Mel Nk FIED (yang ASI BeIOH 2 @aesaES ne (Oesuige Bo as wee BAA Leigd | ausol o& 54) 2918 St ule Bet ojo;cojoN ate wen (8H Jamie Malki S88CED(Today I've invited Jee Mali to {6 & presentation on cost-cutting ideas for cparations in your department) HOSE BZ (Col 1OFRH reduce BOI} expense LIS. Improve WHAPIE eBICt publo speating HB 2a I eta40P8 | cost-cutting > Reducing - expenses 87. 22 SPH Mali MDI Cad Sia SHER wae ses aaa sew), (Osa el ze we Oa amel sez | eat 1 e201 Malls ceH 28 Brannon Universityonst Beet ‘B+ Wels QCITTRese days, she is working as a professor of business management at Brannon University) HER BEE (CIC 1ofet | prestigious B21 22, AS! pubieh BEI wHBEICE Instructor (282028 ZAF coworker [He EAHO}E | professor > intructor 88, oi Maik aloha a1 $4 Bol 8 207 (2) Mali fet 8 201 (©) Mac uPt se 94 5 rE. (278-9374 Sete Kc. estore Zoe. (aa | pete onal hw Boke aon Bw 08 a OL 28! SOI lees 427}97242(Cees0 add your name to the sheet that vibe crcueted ater her presentation) #20 se (CIC L918 give ademonsraton RIB ACE autograph MG MB pase round “8 BIER MEEECY | FIPLEAIOP I be croulated > be passed around Questions 89-91 refer to the folowing ‘announcement. eR W: May | have your attention, please? For those of ‘you just starting your shift, about an hour ago, *thote was a major power cutage tha: prevented Us from supplying energy to our custemers. "Our technicians have restored powe: to most cof downtown, but that's justithe begining. You ‘can expect a lot of customers calling in to report problems today. “Please remember fo ade any reports of problems to our Web site in realtime. This ‘will help us to get an accurate picture of the issue. 89-91 C48 OHH AERIS. Of FRe SAmeuM? fan Aes I MSS Ha (BSSULeH, & Ujet Bol M2} aaIZO| OMS Bae + 21 BRE Seo) SIeteLICE. eel TetO| AI CEES ASS AAS SPA, TOUTE. Oe Be ABO] Bele BAB IH WOR ofef4 + 28 eda, “SOL 2 25 Bn ge $2) BolEH anos 4715 S17 DIA] HIRE. oto] et SRD] ater SER NOH 51 S01 2121 Lovet {sit ari 2% power outage 3H B= Prevent ict supply SIC technician 7/8 |S7SICE beginning AP add 2746} in rel time SAZIOS socurate SH! picture (SH) a, 99. see ‘SHE Of BAS VOM BEHE ZLZLETH W)7RAE one =F (Az AIO| AE vere sera (oiet 10} are mer BPA gee RIS AeteO| 92 ES OPI ORAS SBR 4 G01 HCAS HII 2IaAere was a mslor Power outage that prevented us from cupping energy to our customers) 8-86 Soo] mje CL aMas BA JOoe ae 200 O1eL | manutacturer EAE developer UAL EA cepsir shop $28 90. S221 map Sap He Ao asia IcP eta Wa meat Ae ese wy mae Size we +9r yarBe 2a Mee OOS $8201, (O)sut= #201 oI gp. (sere wanes | att | Sts met 232 7anso1 AM diem ao eaE SEC (Our technicians have restored power to most of davintown) 204 fol AHN OlgeH RO OM, AH REISE Bs OF eB] B01 BORE Bel Fe aR FFE MEM TE (Core rere 21 tole,Of | spacial offer “11 $7104 be pleased wih ~O1 AHI, ict 91a SRIRODIISS 7K Fee SEPT WamamaRisseie2 ane Beat (OQ BHOEE wIOMEoE a (0) ADL Rte Lae | seal xl et Ss wa Ate aMloleM aioe 2716+ |= 248 951 eletmPieaso remember to add ary renors of problems to our Web stein eal tine) HOO BEE (CO. 9}Rt Loverime nour $212 ARE request form A ‘Questions 92-94 refer to the following speech. aus (M:*Pa like fo thank you al for being hers tonight ‘or the Annual Parks and Recreation Fundraising Dinner. Our most exciting project is the new park being created in the southwest part of the city "Earlier this year, in March, a generous Redourg resident gave the city a plot of land for public use. *yie ran an advertisement locking for a landscape architect to take on the project. We were hoping to have at least ten people to choose from. Well, We have over ity Sofa. We're looking forward to seeing how this project unfolds. so-94ne seis wAMI2, ga 9 Azzpqold Ald oles a eet ia ea ER Sel Ob 4 O1z01 Oa OFFI SEOIA aabSaln SUCH Hivlo| 77 GOSS BRIE Ae] BA BOL REIN age gucld2, “Sol 2 22] AHI aiHet $01 OL ‘Sel SS SA Aol ot Feel IB @BRAUCh. “eDE Beds Be SUE RECS Ba ae UB ABO Bois YS 71S bela SIaeHLe. &, AEM SOROLNE ‘SHR. Hate of BNS?} Of HA I@eIOH XPT stelich, oat | annual 242) fundraising 738.23 ovoate & TUBOIUEE onerous HE BIR reclcont 52! plot EI, EL nono ecvertoemant 222 UC} andecane architect Qi} tokw on “BE atleast HOIE_ color “1a unfold STFS, SARE 92.24 st ofc tie BET 78 BIEOH 22 waa 54 ae scoot 71 22 Bo ounseaol OBA SHO ete | uso Sel g AESEPIO|s Ali Oe AI BRE Ig SSE NB Set 26 W ORO] @ FOP WYSALM NEDIG the to thank you sor beng here tonight forthe Annual Parks and Recreation Fundaising Dioner) HODe BEE GO 1 o¥et | funckalser 7123 BAF launch SAI it 93. A 3Hol ee 201 ETP () wear ziesicic @ ay gol 7nZsIE (apres, Oasis 142 | 3401 38oteISHE Re ele Hol SHE ANE se AL fF 7.80] NIB AEBHECEDIEaler his yaa, in March, a generous FRedburg resident gave the cy a plt of lan for culo use) #5 awe wor 10181 | donate 7/#8iCt renovate HESICt election £71 reoven hieeee 94, spy21 1 met ‘S074 “Hasna Sosfol We AeILICreka we melee Be See eer (9) ah REDE I OKC () 2 B91 Ao] erOPA woHOFR 20K (oui 7}801 was 4.2 (0) Bal aay eat. lat [2c no eye MES BE AUN NEC BOS Me 1S A420] NE TOBE EDIE H2ER EEN ran an advrtiooment looking for a landscape architect to tak on the project. We were hoging to have at least tn people to choose trom) HOt S21 2 N/a SoBOI wECHe BE IHRE ect eID RAH eee we AUS a+ SEL aeM gee OPK 0481 sotouely 24804, 2175 dondine 71 CEI Questions 95-97 refer to the following ‘announcement and sign. gus |W: Welcome to Millersburg's Market. While you're shopping for your groceriss today, don’t forget to take advantage of our free samples of the week. "Just head over to the epecial booth set up near the produce section, and one of our staff members will‘be happy to serve you. *The specialty coffees we passed out yestorday were very popular, and we're sure you'll love today's sample Item as well. And don't forget to sign up for our summer drawing for $500 gift certificate. We're choosing the winner at the end of the week, so be sure to get your entry form in. 95-97 Che GAS AIS AIRS. Of Milersburg's Marketa £2! 248 BAIBUC. 2 ofefeto1 ARES AUOIE Be, 01 591 9 AMIE O1BdiE 18 oiig. Sue 4 BNO EAE Se SAR He, mal BE & H Qo ofeistm 7inI0| NSA Se ZINC. “71817 OFA ipo) SR gale INDE OFS otPi7 etl, wet Oat Alo} BSE Solera Wale, tala “Soowe) SRO) We! XSIe| O18 afol Sete 21S Ir oS. ele Ole! SOL BAS ABE ZO, MEN ofelel 271 AINE some. 10} | grocery AIRS take advantage of -BOISICE noed overto -B21C, WSIS set up “BACT produce SAE ass out ~# 01 30} sign up for ~O1 BADICE ~F ABICY drawing #2 git certicate YB& winner AX entry 27 95, AAS arISOIsiSR awe we SAE (a) ules BE abo ee 2 (077s BeOS a (OS F800 7H 2 OSI ISR Hee | 42s | aes o| Fo] a AIMS O1BoH 28 ON Seta BIg At ‘3 SL Bap AN Su AB 7HeETWust head over tothe special booth sot up nar the produce section) HOSE ATISE Si WAS TIS Bae 28 B 420. ge COR! 11 I comment 22 {182402 | ead over tothe special booth > Goto the special 96. AFINS at ARETE MALO. THES Of 91S AE 4 SIO seen @aws jozance aus | eltt 1 S820] pt Leeol & Ss PPT OFS BPI BICIDITHe speciatycottes we pessed out yesterday were very popular #2, AR HOLY 84271 ANE Oge apiciog OF AINE + yee UN ie Sale MS Or eR Ee (BOI 97. D8 SHOES, elie FEN 29a BOPP wassnede (@)28 zee Apt Zt (Mme mg O21 Ea Fee mee a | 8 | 01 soos 228201 Bel 1S SEO] SmaI 2 aot 2facor't forget to sign up for our summer drawing for a $600 git centncate) 8, oft 01 BANE AIR 20K MWere choosing tha winner atthe end ofthe week) BES 22 (OR 0tet | ze craving BFA rensrd HAI branch XI dietibute ABIL LPH Sc ‘Questions 98-100 refer to the following excerpt ‘from a meeting and graph. eau M: Next on the agenda, I'd like to go over some research we've done on our upright vacuum cleaner. at last week's trade fair, we asked one hundred ifferent visitors to test the vacuum and give us thelr feedback. Let me put the results up on the screen. Now, itl be difficult for us to change the noise: level at this stage. However, check out this feature here. “Only fifteen pease said they liked it, so we'll efinitely need to change that. We're out of time now, so “please send me your advice by e-mail about what we could do, 98-100 cg m1 Wea HIE ALIS, ics ice, gz9] oa NEAA7IE WOR Bae Sol EAB Beal em Hauice “ALF Sal EOIN, 00a Tge BEASolY HSAA78 does wo oss Se SSEGUG 7 aw sled sel BAD, ¥, 201 BAIOL P27 Ag $58 WBole ale ofc 2AUEE sine OF) 0} SAE wife, “er 8o) Ol Scia eu, Spe) HE Ba ISLC OF Ato] cp OH, *°S2i7+ POLE + eISRION Boy cloaks ose! 2948 AOD 4 Al. esto; 23rezale eee esses: 10 Sei seul 484e SH LoS | agenda 221 go ver “SSAct upright #49 ‘ecuum cleaner #881471 tae tar SRE! noise AB stage BAL check out ~23H8ICh feature $375 \afrtey 61,2261 be outcftine ARIOIcE SCE advice 98, AIM ARSE S5rOL 2g, MEME eM STIS T wet aaerse sol @aretem coxaeel so ORversa | atid | 20008 XeF 79] OPI ow! Clee WEAN Ne ‘ATI AS wa TIES & 218 ORFRCITIAL last week's trade fa, we asked one hundred citferent vistors to test the vacuum ard (he us thir feocback) $292 BBE (OE 1 oFetLincusty 274, 82 Tete | rade fer industry event 99, AR em APETIRS AIS, 1EH9| O18 BOI WB ZOOR wes @z=201 (sgee Or | atest armen ern ete 0 cit sO] O20} CIT BHO Staal ur 1271 StS 2012EDIOny fteen poopie said they Ikad it, 50 wll definitly ned to change that) 2, Ai? AIROLM BOISH= A} 291 0hSBel NE Haale aloe BEE (AI, 100, 0192821 SNESA sol oS SAHOF SHE? (a) Salen 01 ©) wae AeI7i get (CO memes seer ae 24 Bn 9 48 scooMtIC (BOL TEE 6 | 92 | petal aztl ce HO oes w+ RIN OH OnE et |@ ELI SeizIpioane sand me your adoe by e-mall about what we could do) BOE BIE COKE 10181 | committee #281 confirm REI SIEKCH share BREICH voluntee A SUBAFSICE L3H 101g | sens me your avice-> share some suggestionsPARTI 10 28) 3H 40 5A 6A) PARTS 7 388 %% wA 16 120) 1314) 154) 16.8) 178) 180) 190) OK) AA 220) 2A) 2A) BIA) (26) 271) 281A) 201A) 808) 310) FARTS 32(0) 331) 4A) 9518) 9600) a7 388) 88K) 40) 41) 420) 43) 448) 451) 48.0) 47@) 480) 498) 508) 510) 52(0) 530) 54(0)55(C)58(0) oT) 58) 598) GOD)_—GT (AY 2) 63) 64D) 5A) 86D) 7) 68) 8B) | 70) BARTS 1® 20 3A 748 751A) 760) 77) 78(0) 79) 80.8) 81) 820) -83(0) 84D) BSA) 86(A) 87 (0) -8B(C) 89(B)80(A) a1) 92@) 830) 980) 5) 96(0) 97) 98(C) 99) 1000) PART 7 4.11488 us (A) He is standing beside a sofa. (© He is turning on a TV. (©) He is wiping some furniture. (©) He is hanging a mirror. (9) SP ASO) A tC Uv Tve aac Ouprrsezec. OeTPrIEE eC Ista (exp 17178 sin 2 See ate] ee Cr aEOI. (a) BAWis standing) 22F. (6) BH(a turning on) SEL (0) Hs hanging) on non-B} woe Rich hang BCL SICY mor 2 2, set ong syst (A) People are entering a building. au (©) People are climbing some stairs. (©) People are panting some trees. (0) People are taking a picture, (a) 801 BOI sepia gee, @ABSol AEE o=2 eC, (Qarmeo1UeE a2 otc (Ovare go tee Bee I eet LeBS0l0}o) 92g 222 oe Ose SHB] AAP (OP EON (A) BAare entering) 2 (C) SAK planting) 2. (0) BAtere taking fa peture) 2 LO¥st Lenter BOP IC} ci 22, Picture MISC AIC pant HEP take 8. 30 of + A182 aL Bsr (A) Some people are seated in a circle. (B) A bookshelf is being assembled. (©) A floor is being swept with a broom. (0) There is a planted pot beside the window. (9) SS AHESOI etOe ot IC. (ey apo} ASIA Bet (Ouro unis eorsia ge (O} 818 won eto} 2c, [al | 35! EEO) BOE glof oe OBE BwRE| AH! (I BE orc. (@ BAe cong assarbied) SE. (C] SH being swept SEL 0) AYplented pod 28, Loft lina ciclo 8422 bookshet 430, 2 assemble ZBSICt ‘sweep Sct broom #IR lentes pot SH 4. sel ahaa Ate aus {(A) The woman is putting some frults into a basket. (8) The woman is handing a bag to a customer, (C) Baskets of fruits are on display. (0)A shopping cart is loaded with came merchandise opr svolsias waste (oP aAOPH SHB 24 2 (QmauFeUSO BBEIO| CF. AUN RR ABORT AAC | 64 1 om & sremek 2a RISO ABE Sas wefol Bak CPT got (8) EAs putting ~ into) 28. (8) GAKis handing) Sez (0) BAF (shopping cart) 23 10121 Loaskat sh REF be loaded wth hand 22935 >48C} be on deplay SEI0| THERE merchandise 8S 5. slog at gar (A) One of the men is gesturing towards an audience. (©)A group of people are facing each other. {©) One of the men is posting a memo on a board. Teste 25 TEST 02(©) They are distributing some documents. (ung 2 e201 Bee waLANE ciate aC (8) 22191 AFaNSO| MR OFS 7 ICE (E28 Bol AAO ES Zola OAEO RBZ Lei | 201d eap ree wel ANE som ae See was Avs (APES, (© BAlero facing cach other) SE.) SAYis posting) £E: 1) SAb Gre distrbuting) 28. ToFsl gesture HAN ICH aucionce AE, BAH face each other MEOFE Ct post NHS) BOIL BIC board 7A dtr ESIC USS04 Ct 6. Aer Ae eau (A) Some railways run alongside a building. (8) Passengers are waiting ata platform. (©) Suitcases are on a check-in counter. (0) Some workers are inspecting an engine part. (A) SR ETE IB BON Mo} CF. (@ easel BaeEoLy Chea gt (© oF 7H201 447181 HH 2 (oy a51semrSol a aS er BIC | a4 [3 SD} 2 28 eH BOI gle Sas BRIe BH AE ort () witPassongers) SEC) SANSuitcases) SEL (0) BAH workers) oe 10} Iraiway 2, 22 run (SHON EAE, IOI alongside “201 cuteaso OF 7i8 chacien counter +7424 inepoct Se sich, tec PART 2 7.250188 dusus Did you buy this jacket at a discount? (A) They're in the men's department. (©) A winter ski vacation. (0) Yes, it was halt off. ovens serio anarS? sage was aL WOKS, ergs wie, (OM, 50% weterzoi=. Nod [ete goto Ae Se AEH} OE2OI, eC BE BS SOI ate (CV; BOT (i) 8 ofjacket-men's department) SE) BES} FEE! Se [otst tata éscourt BELO} halo SoH BSL OI 26 28759 BY 000M TIC 8, Who 8 QUS-BR Whe eft the laptop in the break room? No, I keep working, (8) Mr. Rose aid. (©) You can borrow mine. SOPH Lam THESEUS? pote, mea at 742, (©) Rose a7 am012. Come were + 2019, Tas | 37) 5721651 Be Who SIEEoL $2 AB O1BIMe Rosas a Belo SUIS Bel FE EPHZEOK, (ay YeoNo Bele, (C) BEN Fae oH, Tojet eave $5124 break room #18) bowrow BEICE 9. Where SH eaves Where can I pick up luggage from flight 5212 (A) To take a business trip. ()it departs in half an hour (©) At baggage carousel 3. BSN ST Hel Forge OILS + ata? wees Plsei2 (20H 90 auAH2. (©) $0hm emojol ae 2OL2. [8 Loi ses 28 + 2801 Bt Where HBO BAB LEK = EAH Ag O1geIO} 40g CIO RIE BCID We Fe OPE AE orc (A) 218 os tight business te) SEL 6) Re OFFigh- departs) et ofs1 Ituggage #8 take a business tip ZWS7IC} depart Set ‘SICt baggage carousel $618 e101 SS 10. Winen 21882 gorau When will the vice president return from the board meeting? (A) Check with his assistant. (8) Yes, we made a lot of decisions. (©) In Conference Room B. 24/80 olf sio}qal ong SOLES? (A) 321 rl gett 4, ae ge Ie wis. (Casienouse. {ttt | 4arsteo1 21 BoHer1 St When SI=So, Zo} Ace! 2 SI. HOH ROIOE waka Bet (AIF ATONE, (@YesmNo St 28. (0) HE IB IV Nore OBE) Be SE 1O¥81 vi present 448, 8973 return trom -o1s4 3OLSC board meeting OMFSI SHS] assistant HM ‘AECL conference room Bio}! make a decision11, How 8 How can | prepare forthe interview? (A) There's a great view from here. (8) By researching the company. (© She thinks she got the job. 2g OfsMl EUHOF IST GODIN woe a0 BSH, @2me 2H AoBe. (AE AO] ErIB BE IS, 128 | ees ofgoy PHT I BS How kB SoH, wes Leh SATA By RONRoIOI BHI Bote Ow see wee (BPH ago (0) 9A Seinterien-ven) 26. (C) BH Oflimervewiob) SacI Ate 2, [OFFI prepare Busch vow 2, 8R} research AAfekch, IC} au-us 12. Why aa Why can’t | use the parking fot? (A) Sure, except for holidays. )No, | took the bus. (€) Because it is now being repaved. SaRAER OBE + we 2718? ae, AUSAKAS, ois, Me HAB BOIL, (Qmzgorn 271 meet. eidl | 91 20088 O18 + ie Be Wry CEEOL ORS LEKI 1h Because O80} NEEZSEN 811 BOER ate HE (CP Be ofc (Yes tl 23 (8) YesiNo RH 2B, 1OFBI parking lot A218 except for-B AINA hobay BL repave MIEBSICE gaa-us 13, Bea sigs ‘Are you free to cover my shift on Friday? (A) Pil be out of town. (who was it? (©) The dally specials, please. Sawol MH AeA g ARI0I OMI? (A) 74 Ain 18 i012, (@ 7m? owe suoe see, 1 6E | oH 2 = AIO) SUH Be Best OF, tots 20) EMEC SFo Eo Nee eamoR wel FE MDH EOE GlaEs Fete Be SB. (9 8 Oday. daly) 2. 1 OFft [be free A012, BOIL} cover one's tt el BEML be out of town APH 20, 88 SOE) SAE gus-au 14, What S12 apaus ‘What's your opinion on the new Web site design? (4) Thanks for visiting it (8) No, lread itn the newspaper. (€) like its modern took. MER BOIS cHteION CHR BEI oIz= ODL? (ayaa 4a zetena, (OI, He “iB EOL BIH019, (C2 tee! cE H2I0] OZOH Eofe. | e¥at | aie! 00 of] Be wnat Skee OL ONgOH Se ES a1 Be CpraEOK. (9 218 olte-vsting) 22: 8) YeaNo St 1O¥8t opinion 2,234 modern BCH! aS 15. 38 The light in the corridor is stil broken. (A) We'd better inform maintenance again. (8) Ithasn't been decided yet. (©) Yes, we need to change our marketing strategy. SE USO OE TAAL MO. (9) Selon ct Bele A BatOK8. (or BAEZ gI018. (QU, 22k 0p IE SerB UE Bar oi Te 1s Seolons ag utara ate Ae Bele BEAL 24 S20 $ oe DEHAOLCH| Sele BACHE ORE RHE ATES orc (@) BE Pate 2G. (0) Ofalroken-change) Et LOIRLTight 2 cordor = inform Bele) decide ZBIICt marketing svstegy 1S SE gus-er 16. 92/8 O12 Could | get a few extra tickets for the technology ‘workshop? (A) An expert in the fled, (8) Sonry, but it's sold out. (©) The performance was amazing, 71s Hee ING STI BB PB > EA? @azoise72. (e)21Sem, waZOL2, (rae aEEOS, | stat | ofeol eee 7B 4 tatI Se same Sezoy ORES Her ‘OO sich RE ERS CPR + ES Be SE |PI BEI. (2) 24 ofpitsctnology workshop-excer) Et (C 24 Otic performance) 2, 1OFBL ext #712 Of! excert BE7t field HOF be soc out esi ausus 17. When 2182 ‘When will our banners be ready to pick up? Qauer reste 27, zousat(At least twenty-five dollars. (©) Let's call the print shop to ask. (©) Oh, is that what he said? 572] 219912 SO ROIS SUE INS? ais 2522012, (©) SALON sO BONES ote. (Oo, ER LS? ata | 2 e249 sof ZONE GA BE When SHERoH, B41 = ‘Soh SEA ake Boleyn ete (3P>EAEOIC. (CE S2BHow much S1BB) Ue Se. (OBER SAO SS Tojet banner 299% pickup ROIS atleast *Oi= print shop eke 18. ses eus-au This washing machine has a water-saving cycle, right? () Ie been watching it (@)Atthe appliance store in the mall. (©) No, you're thinking of the other one. 0] ee + AO}EO| ois, 3A? (xpi aie xP 2018, (2.288 80) oe 7H ORSON, (ota, Che A Betoh AAS 012. Lalas Lisp IeI Be No}BO| Use HEMT Be ATT EO} OH eRe Tel 7H) Se IEE CIE I Bel Ee (CPA (a) #44 Stvasning-watching) 22 (6) ef Olaiwashing mactine- appliance) 25 fat | washing machine MEI] watecsaving 29), 38 BH aoplance 781 19, Bein sige gus-us Would you lke a sample of our store's newest perfume? (4) That's a shame. ()Ithasn’t been released yet. {C) Thanks, I'l give ita try. Hel7ptel als BBS EBS? wi sz0M, 2220 Ae BRIAR, Co) zareucy, tet tate. [ef 882 Som Be ARIE OL Zh mere we SE Batol (Cpe (ey) BER #20 Be SEL) Be! OleInewest reeased) SE. 1oIet I pertume G+ shame FAAS release GACH giveit ary Seta 0, Beton eC 20. When S12 gus-er When should we discuss the business loan application? (A) [run a small catering business. (@) She would be a great asset to us. (C) How about meeting after lunch? 28 BEI £6 we oom Uc pie cs sol tek Oo OHS? MEARS ea ol BAB eRe. (©) Aue NaH AOI BIN, (Qa AUER SHE A oI? e468 | od noise! SSE won SkESoL ony ARNO Se AE SFOFSI ABIOHS CPF, (a) $31 Olatovsiness-business) WS 2.6) A! O1Blepptcation- great asset) 2 VOIeHIciscuss ERICH loan CHS application 48,718) run BEE Ch catering businoss Be BH asset Ht 21. 2a/se ope Bau-US ‘Could you give me a hand preparing this presentation slides? (A) Ihave to leave early today. (8) Someone needs to be present there. (C)Abirthday git trom my cousin. Os SevIER EUR AE Sores atiS? (A) oe wa SiaeHor te, SRE rl esaoae, (COMO sau SzO12. 1st | 2s BUI S95 + 1 Be SEN oHRBOH WH SIO Biche Sa Saleh Eel SO OE FOR BRI aE (AE gore, (8) Bt} Welorecentation present) 2. (C) 14 oFflpressntation- birmeay 9h 2t OFA presentation WE. {3H present ts AEE cousin Ai 22. sa s8e a8R-AU ‘Should | put these necklaces in the clsplay case or hang them by the counter? (It looks lovely on you. (© She's a jewelry designer. (C) They should be under glass. 01 ola 2 Lol SEMIS, oF eI FBEI SOI ZIMA? Wy gaori ue ofzeIa. awe ey HOLL (0 2288 221 oe OIF HE. (fas | 01s 2 eto ojor tI PARI BON ZOHO BAIS A ‘2501, #al aH ope ies BR ZA ol GORI NS SeKIOS Be} Be (cpr azo (A) 21 Optinecklaces-looks lovey) 28. (6) BH Ofinacklaces- Jeet) 2 Lote Inecktace 201 ctsplay caso HB hang BCI lovely ARIASE jovetry 24,351923. Who SBS gauus Who is organizing the carpool for the staff retreat? {A) Didn't you see Ms. Lee's memo? (8) hope we go to a resort (©) Yes, | feo! like I learned a lot. SOFMOLRSE SO} 7HES wtatoka BULt0? (A) Lee stat ons 20127 (@ soptaizeE 7a Sz019, (O4 Memo AZO, 1 | 21718 weSED 2S BE Who 918204, Og x] Sa Ue Ba oS mele + 1g Suro eet (A) OIC (©) RANEBoraat-resor) 26. (C)YeaNo BH OS, To¥et Loxganize B26, 2c} carpool FHHEBA BME) retreat 18) 8 ce 24. BNE genus ''m surprised by the prices ofthis store's furniture. (4) Handmade goods are always expensive. (©) lke to have it delivered. (©) Take a seat anywhere. iol aig 719917218 2 BBtOIS Wy aaae sums. ‘yaigo| soe arto. oma sONS, lata | 999121201 ache Aha Bee HE, SSS HC ‘Ba 777 HILL OFRB Bele APT BOI (8 2 ofeuritue-celvered) 262 (0 BEDI HE 1 OF Ibe surprised by “REC funiture 2 handmade #380 ceiver IC tke a coat 1 ICE 25, What S188 ausau ‘What kinds of lawn mowers does your business sel? (4) We only rent out our machines. {B) It looks like new again, (O)Atthe back of the store, i of BHI CI WAI BOS? (4) Hats 7 hod SeI7I8 ote. (oo 20 ORS, (o7Ptasat2. Leta of atc 21m spore] What SHEL aI BE Repl S2PRE eh eI AF AIOE (@ BET Rae Eel Se ©) BF OFEinass-store) SEL 1 Of Hiewn mower C1271 rent out ~B HOHE ECE 26. How ee gar-us How did the inspection of the production floor go? (A) A manufacturing facility. (©) That's for sure, (©) I haven't soon the results. suaeeol ae cel seis? (ym Aiso12, @ ress, (COME gas 21 eo. 1428 | 220 org sien] Bt How Be}, ANB SI RHC Bog sien ome yeas ware Cpr EEO, (A) 28 oilroduetion Neormanutacturng facity) 2. () EE aeudce TOFBETinspecton 224 24+ production foor LISI for sure S101 GROL resut Bat 27. Has fuser Didn't Nicole want to see the final draft before it got sent for publication? (A) Yes, let's see if she's in her office. {B) You can find one in the best-soller section. (0) The drat is coming from the window. ee se SUEATI 201 Neoeo| 2 SOE HAIR Se eNIES? (4) 4 2147 9a te (a AeHe| FAM Red 4 zu (2801 3B22¥E goI22 2010 1a | Neon S158 4718 RH eRe Ses BH SIBEON REEL & Nicole UBM shes Wor AON Se wri Atte apraRiort ©) 2a ofetpubscatonbest-ste) 2 (0 SH Ort crat sa (Ona caf 2388423882 pubtcaton WBE drt 20 og 28. 2a/et cee ausus IF the post office is closed, can | send the package tomorrow? {A) That shouldn't be a problem. (@) Usually on Sundays. (©) The address is clearly labeled. slot eatSo] stl 108, A Uf MS ES? (a) 3u71 ae SASF BB AAeLS. @piaazas (Qa5ke Bae AHO Boj 018. 18k | 488 ue SUS Sx) Bb Sam IB AE UR Ste 228 EIR CBA That Wo} THOT SLE EMIS a 2S wel FE (op ragor (©) C18 222 (en IB) Stet SEF, (C) BH OFFlpost office addeoss) 25 To¥el Ipostottce #345 package 25 aadress Fh clearly resto 29SPLESCPE label eis OIC, 29, Ae met S18 AUER Would you like to join me at the international conference? (A) Do I have time to renew my passport? © A few of the salespeople. (ONNo, the last day of the month. HSL BINH RFOIS? (aymonia aewaizol seme? ELE x 2012. ona, org omer wole. (aad | pa top gt RULED Ste BESyret HBB, WHIP Fe og sto ofS BAB AZo] EH] SIE (ADE AEIOI. (218 OIF Who SI2S) UH OF: (TE SIE eNen SHEE) Se oe [O¥Rt | etemational $3121 S182 conference 821 renew Bot © passport oft = 90. ae, us-au | don’t think these colors complemerit each other very well (A) ve only met her a few times. (6) Don't worry, we're still deciding, (©) That's very kind of you. 0] Malgo| 4a OFF womele 2H BIS. (2) Ai LH et SEEN PIES ons. () ABR OAS, Pale OF wa BOIL Cgweay ame, Le [0] Mi OFF B Of 2 BH CT A HS BE 216s] Sem oy Of Bt BOUL HR OE eI HE OVE AE orc (4) 28 oleach othersmet her a few mes) 2 (C) $2! Clery ven) wa 28 {gt | complement steict 31. Bava siee dus-us Why don’t you include our landlord on the guestlist? (@) Ihad trouble finding the entrance. ( Please RSVP to my secretary. (C) He's already been added. SEL SIGIR oie} SEO wero 7A OHA? (Me 2B Be OfIROI gIR0Io. (0) ob Ste 11 eHLEh, (©) 010) 474514 BOIS. 1 ail | Bele Seto BeOE 201 OMe Wee IEEOL, lanctord REF Hee 0} Oo] $7IS0| Ise Bel CPF BLOI, (0 RENPR Be OF, Bhs Ofquest RSVP) Set 30 BSH we ioc 10MM I inokde SEIU landlord BPEL BBE guest it 14 BCH have trouble -ng ~SH=SLOPIBOI CF entrance IF ASYP WEE ADIEHRILEE cocretary Ht PART 3 ‘Questions 82-84 refer to the foliowing conversation. user M: Hi, Bo-kyung. * know our store's annual summer sale is coming up soon. How are the preparations going? W: Last year, people were crowded around the sale items, and it was really hectic. This year, “well ‘temporarily allow customers to reserve items in ‘advance through our Web site. Well have a special ‘area where they can exchange their claim forms for, the items on the event day. ‘M: That will work well. Are we advertising this new ‘option? W: Yes, out employeas should also tell customers about it. “I'l hang up @ notice in the break room now explaining the plan. 2aacte csie oKIS eh: te0ee, Bo-kyung, 221 7719] Wal HB AOL cplon Ue AOR Ofc, Selle ofl Slopin 2197 of Seo, ABO AE SS SHO BMA, Be BAO, uimigole, StH, “Tago $2] BNOIES S64 ole) SS octet 2S BAO eigsialz aie. BAt gaol Tt APG SSOE QUE 4 ol Sa SIE CHE Zone 1200} Bap} IU oLMES we AIRS ae aie? OF M, exe eI 3296 Bo THRO Bek ROE HHS. “APE 7a PAN 3 AS Sah BS ZOE 78. 1o}e1 | annual 22421. preparaion B41. crowded Bes, SEE hectic SAROIM terrporenly SAPHOR SHIR reserve OEIC in advance ORI exchange A for B AB BB ZrO clam form BPM work SAPFSE advertise BASIC option SUAS hang up “BBC UC notice BX break room see) expain S00 92. 8 BESS Foto zal PISA ETH wane anaes casas oat ata,{otal | eon 921 7pHel et Os BOI BcpIeA ge OR eID \1krow cur store's anaual summer sale ie caring up soon) Bo UBS Bt ete gol om; RCH TURE SB ae 0} tiBonpingiece wee DOr} 10¥81 1 onnersnip a2 93, a AE SOI WOR O18 HEP We SREP waysarg @7rgae ae (Octet att Ome as Tati | 2801 on} TSO) $21 BHIES get Oe! BEB oFFOE 218 BAPOS 81882 ICT temporary alow customers to resehve items in advanoa through cur Wab ste) #222 BEE (C) ore. 1oFet reward S28} dlvory #2 reservation ote} 34. ote Ope CHgoL Fe B 2INII7 (NB AREA j@ saw wee Oaeivae ae Cans ase Let Lmeo1 op} 7Ie Fe 2 Ae eH Be oH 21 fax hang up a notice inthe break room now explaining the plan) toon age Art 1ojel | post AiecY SAICE supplier SBRM review BEA evertsement 22 (aHet10%2 | peng up > Post Questions 35-37 refer to the following conversation. @au-eR M: Good morning, *'m a guest in Room 325. ‘wanted to use your exercise room this morning, but the door was locked, so | couldn't get in. \W: | apologize for the inconvenience, sir. We had @ ‘water leak in that area, 60 it is temporally off limits. M: Well, “the hotel's Web site advertised that as an ‘amenity. | was planning on working out while | was bere. W: We've made special arrangements with the gym ‘across the street. "| can give you a complimentary pass for that gym. (M: "That's great. | didn't want to spend more because ofthis problem. Thanks. 35-37 Che Me axOHIS. wi dlgeHe “ne su eaqgte “op ol ssee Olsieta aetiec, £01 27 old Sore 47F eeI012. Of: HS Set ASULE, AU, 3 FOI 4H SION UOR Seol aus eee 2:8, “2¥9l HAIEOIE esus BI MMe BzsEIS. AE O71 Ue BR SESleia AeA aI Of MPF d AON ae Awa eS SIMS. 7a wag eeqeue su + zeuch ib ERS. o| Om Geo Eso An ane Bee, marc Votet Lecrcise 8 lock BI} getin SOPIC water leak ‘n srea PA offs 82: B2l amenty B14 work ‘out BESIC} make special arangements with of S2r@ St} gyn BAR.AIRE complimentary FE21 95.28 "ibe ofc Soi ate 21 ETP cay sser20141 © seo (©) orsON oyaisons | et | ans 7} 250-21 #.a02:20'"m a quest in Room 325) 2 2c} BUEHOI 2EI01 a Alene hots Web ote BAI 2 Bah 3 SACS ARO) Nop] OFOIXES HAAS e+ Nome wee (ort 36. 2 ‘ex7I tHe cl BP gtCIn Bote 22 FSI UA HE 2 @anEg sez (mols oor (D/A soPHE | oa | axiol wxPr oe ofsol esate olBsi Aetee, 201 ei 1 Sof 42} BIBT wanted to use your exercge roorn the ‘morning, But the door was locked, so | count get). HOSS Ze 200K 1Otet parking spot 8 access SOVIC o1BEIC? [eBEYOPR | excise room > faciy atin > Accossing 237. olf /ate! are SLomslnee seis (a) ARES OF SE, (© NulAot et ewe +2) (0 a7 BOR BOE BC OAS eAR BHere9t, [at | seyol onp! oust mais te Bago SReIEAE Bs ot “20 can give you a complimentary pass for that ey.) SH SPE st resto 31Tee ‘2CIa 84 0| SHI nHOL ES GAD AIT BVRICHTO didnt want to spend moce because ofthis problem) BO2E Be (Cok TOS save ORME, BAHEICE task WAS get arcing SEU promete BIC ‘Questions 38-40 refer to the following conversation. gauus IM: Good afternoon. *'m repainting my kitchen this ‘weekend. But, since some areas could be exposed +o spills, ! want a paint that can withstand cleaning. |: There are quite a few specialty paints designed specifically for the kitchen. In my opinion, "Soto is ‘the best brand. And we're selling it at a very good price right now because “the store will discontinue tin Just a few weeks. IM: That sounds good to me. Do you have something ina bright yellow? |W: “How about I give you one of our catalogs? ‘Thon you can see all of the color options for Soto. seMorigamsacee. gp etacile. Mole ABO AI RES cA HeieIm tee, ARG) BY 72)01 SEBO LER! + 271 SOI, BAO AE + HE MRIES a Holo. Of: SUgoR Ryo Bee 54 Mee w eas. a OOS, “Soto7 7s BE SMES. IPI HS FO AAS] ALS SEA Ole wee Nee OFF Se 7H OT steuch. eE xoblie el 2 Becta. we ce ye oi QLi8? Of: Sni7t Hal FER B OG Sale Al ols? Sela Sotos| Ha BUS SF Bul DIBA. 1ofet Irepaint cH aeict expose SAIS spa RARE) withstand ZI clearing BA. specialty 5, Sat specticaly S381 opinion 92,282 clscontinue (84%) ‘SEIOICY SBAPICE right HE 98, PEA [HDI ON aor siete He OI BRS ASMEODH Bat @esciaiee (7m wt 2 Osea eee | ofa | 20¥9q SPF fet =o] =}I0] I CA ae PACE repainting my Kitchen this weekend) BOE Zt (oC VOFBIL x 2ACE instal HABE apotence IEEE. repair $21 I meH=210F2 | Kichen > room 32. Ba S94 coo NIC 39. 2 Ot Soto MELE} aH AED PHBH? waaes 20. (@7e 24g es 7m (Ogata suo 01 21. (Omg Be Sear Bat aie. | afad | SRO O(xP Sotor 712 BE SEEZIaISoI0 Is the best brand, @% 17H e St # sol T2ie| Awe SEB ZOHAN store wit clzcontinue fin just fow weeks) OR OF 2 7120 BH SaLgeingioce wee Mor 10184 | contain $012 SRI? harmful Pale chemical i SS ‘come with ~21 $e uct warranty Bi 2429078 just afew weeks > soon 40. et/ 224 OP Ha Sci Ieee SEP @saae j@unees ome (aa ee 7S 142s | pet opp: 7H SOHNE Sale 71 Of Mow about | ‘9v0 you one of our catalogs?) RISES SS EE (COI. 10181 I voucher Bele, = Questions 41-43 refer to the following conversation with three speakers. Qus-us-au W: Good morning, everyone, and “welcome to the Bridgeport Bank team. This morning you'll learn al ‘bout your job responsibities as tellers, and “after lunch you'll receive your work uniforms. Pl answer any questions as we go along. Mi: Excuse me, I have one. How offen is the work schedule posted? W: Every two weeks, on the Staff section of our Web site. So, that’s why vacation requests must be at least three weeks in advance. (M2: And ... um .. *are the details about that policy available onfine? \W: Sits outlined in your employee manuel M2: Thanks. 41-4301 MBO) CHEE SABI. Of RISO, ofa, “Bridgeport Bank Sol Sal 2 steret Uc, 2 Sao Sgsoey oie Rol Be Oe aE 2lol2, “He AA Sol oleise| 2S SUES 27g ZeIKI9. 2p} Baste BONN SE eel eel Sw ALIBEXVIg, MeO! OU eae. we Bae BO HE ASL us? Of 2201C4 22 BAOLES] AS UI. AA RIE AE Hol 3 Hof el 0} o|xop sc. WZ: a2Ieh go Belzer A ele Sereno mus? Of: 228 Oftaet fa LON ISI} ALI 2 eau [OF81 job esponsbity 25% receive WCF teller S481 go ong USEC), LOPICE post AGEL BEI} vacation RIE ‘vance Ole} outine OKC} manval Ss, eM 41.8 SpHEe ofc Ne AIZEN sie aso @)ae7r0 (ome ago (zw awat 1S | auto1 0:07 Bridgeport Bank BOI & 28 Bl (welcome tothe Bridgeport Bank team), 2b 2801 1M O(91 01 Bed SF eS 2ORITHS morning youl lear all ‘bout your job reeponsbiies as tlers) 2 8 Sel 28 SB 73k OU OIRO Ste CNe e+ 91092 ABE BIC, [ifets0P8 | Ban > fnanciinttuton ord 42, HEA BABOPI Ss Sot HOI ZO ZEPR a Asap @aeee se ures age | ote | SOL OPH as AAP Rol oft SHS ee SBE e 11 20212arer lunch yout receive your work uniforms) HESS wee ort 10181 | contact MOM ideniioation S848), RSS 49, AEA ono m=, AIO ae aise OF A RES ETE? (a) o1eon4 ema mere (oma ator are, 188 | sear oper A>r alae te Stas RON et EA Bt 01 et A AIRIE BEIQINOLY + ekelare the details about that poly avaobie orine) S13, OF OR} A288 BI CHIME SION 2 {ns outined in your employee manual) OO BEE (IOI, 1 9FA packet 720] Questions 44-48 refer to the following conversation. en-us W: Good morning. “i'm calling to hire someone to redecorate @ section of my business. “I own a shop. that gelis women’s apparel, and | want to update the fitting room area. 'M: We can certainly help you with that, ma'am. The first step would be to have one of our designers visit ‘your store to take measurements and discuss the projectin detail. Would Wednesday morning work for you? W: Actually, don’t have time to meat anyone this ‘week. Several of my employees are on vacation, 's0 I'm busy covering their responsibilities. How ‘about doing it next Tuesday instead? 4-46 cS CREE B=SHLS, 1: tuede. “al BAS w FB CH BAe See BHT MOIEHS. “Hb OES eojele IB ARSED SHSM, Botts 2 HEAT aE HoH, We Wie NepF Mol Sot Ss + ever, eRe aw AE Mal COIS Bw ol AISI olake WeDo SS BUR BEAES AH Riot 201 8 HLS. $93) Seo mgounaz Of: Se, SHI Of A FETS Bg AIZOI BOI. ARI S92) ol H7} Bolo|s, “Ak BSI Ses user Neh AS. OA Che SHQBION B= He OED? Lojet Inco 185Ic+ resecorate CHA ESIC own ARICE apparel SF. 8) fing room HSI) corianly 6), 01 stop 271. take a measurement “IFS. indetal 26) cover sHsIch 44. 253 salle Ss20F (sy Su E01 zt BOI a BA AMAR See (sais sam are 2 ansucz | alas 1 se01 oixpr x80] Ager apne! et Fate cH Bate Sat {B Egeie(2. AICI caling to he someone to redecorate a section ofmy business) Baie $258 HOI BOS Bee (EK, [OFFI Lingus BOI} coorutment civ (El 81 BO) malin ist $05 AK} EE 45. 52S fs Of #591 RHE ARH SIP sees ase, vera: 33oar ae sat | abe | 2301 OFF Olas Hotere 7PHB ASSET LCI own & chop that sole women's peared BEEH SHE (GOI 10¥et | security ME! laundry 8% He EzeH0F2! | apparel> citing 46. o1g/a121 CFs oot oN AzHOL 2 EHO Barta we 201c. (©) 2421 gAPHES 2 20K. (sue eee ZO. (0) 2H Sage 28 ets 2. | ees | meen oft} of Holts B71 Ble AzIO1 BCI don't have tna to meet anyone his week) BF “ol ARIE = O14 20] SP} So Aso) eee HEHE HEIDI busy covering thelr responses) MOO 22 (DIC 10ta1 I undergo Wt ACF inspection Bago out of town BPS s)SAiB OC [EEEAOFE | covering thee responsibiies > working on her colleagues! job ‘Questions 47-49 refer to the following conversation with three speakers. QAU-US-BR M1: Great news, Luca! “Last week, our frm finalized the lease agreement for the floor above us. M2: That's fantastic! We have been so cramped, due to the growing number of staff members. 53 we Wor't have to go to another building for meetings anymore. Mi: That's right. “There ars four conference rooms Con that floor, so it'll be really convenient. 'm not sure how to reserve them, though. ‘M2: Heather should know about that. Let's ask her. Mit: “Heather, Luca and I wanted to know what the procedure for reserving the new mesting rooms will W: We're launching a sign-up syste on the company Web site within the next few days. 47-49 8 M NRO CH BHA. Fh BE AAO, Lucal HLS Pal SLATE F2t SEO del iers orearOIS. 182: Smt BRU! BS Bro AB Fe OA US Ret Seaole. “0 OF SOB SH CIE BEE 7H BOE # ae ge. 54 We Ou oo TLC Se WI: Sots. “3 Sol wlsizo| af Nou, Be wae 72, Fel 32188 oFsH OH ZA. 122: Heather} 22001 aa 22 218 Heke. UPA Soi HI: PHeather, Lucazh HE M S61 ofthe BIZ} OFA pga seas. el US af SEFOION NABI ANE iON TOIet Lom $2} fnaize PERI lease egreement BA 72H cramped HEE growing @P18I= convenient BEI reserve ‘EISC} peocedue BH), SHI launch ISIC ARIEICH signe wea a7 ee ‘any o) ARE OL S818 STI? yea orc, (@ aists ore REC. (Cosmas zac Oise 28s Est | atid | 20901 23 1 $e AAoIzO| AES 921 apr 92! PISA (2 CH oH OFRRICEDYLast week, ou frm fnaizod the lease agreement forthe for above us) HOO 22 (BOI, 12Fe1 relocate ORSBICE headquarters AF exccutve WH, 2 I etatorg | agreement > contract 48. 8 AE exigol aoe watelorte aeDP (a) sao 0) F488 IC (zat 3zi01 claro. az 2010. (aBSoI cae Ae e+ IC Oss BHO S = aC. te | ew pol Be ARIE oie 8 OFg BIR LCI BE A OS: 12 UE ques we wom" have to goto another bulling for rmeatings anymore) WX} 29] Wo est = 54 SEHAO| 474 ON {3 WEIR 2I0RTTHere re four conference rooms on that Moor, so ‘tbe reaty converiont) OOS BEE (OIC, 1oF8t {reputation B.S improve HESICH on-site 2 UIA, 2 Bot 49. Pe ‘BABS ofRE oe u oHOEP (@) same one 2188 ed (osient are ae | 9 | Stor rt lO LA oR OFF BADE OF {$1 @2-HEDL uca and | wanted to know what the procedure fr reserving the new meeting rooms vil be) WOR 2 OK 1O}8I | Geadtine 12718! agenda 22, 254 | aeHOFS | procedure or resering > reservation recess‘Questions 50-52 refer to the following conversation. aus M: Hello, 'm Marcello from the HR department. I'm ‘sure you're busy, but | need your attention regarding ‘my computer problem. *Yesterday, | was out of the office for a mesting at the Johnsonville branch. When | retured late in the afternoon and turned ‘my computer on, some of ty personnel files had disappeared. W: Some of the employees in your department reported similar issues. So I assigned Kyi, one of my IT technicians, fo visit their office and take care of them this morning, M: [velbeen at my'deskeall day: “How soon do you think you could follow up on this? So-S2CS cee BEHIALS, ie RIES, ME LHe MarceloQIela. St tare, Hi BA Sztol Bed HENS 714] BON At. ME OM Ze SBOLM S100} Loi AMS ulfioie. OF Sem Borst aL Se 248 mie abo] Arica. of: el HH] BY ZIRISO) LIAB BAR wneoIe. Te wsg2| IT 71S Be Be! Heol 2 OFKOI 2S Ales, ESM NaICI=R MeS. 9: AE SUM AIOE SHER, “CHL el lol ae aNSm e+ 9822187 L0F8L I ttenion 28, 25 regarcing ~o1 zie! return ‘BOISE personne EI. dissopeer AHI report SSTHIC, YeICE assign WACICE technician 718% take care of -BARICH al day $_folow up on ~A che Be EB. ct ‘50. AMAR Bao sae ae (2M eh @xae ec (ong asa Oesee Fea Tokae LSes0l exp} opt ew XDI eDOCS (Yesterday, (was out ofthe offi fora meeting atthe Johnsonvile branch) #928 He (OK. Otel Lotce supoty ERE st. sees OBIE OL AOI Bete 2 BET wae e@erene out or | ata | BweHoH ope7t mr 7H & BF IF KyleOl Ot O}O| TS2] MEME WBA ARISES HHLIICIDN assigned Kyle, one of my IT technicians, to sit thelr office and take care of tham this morning) FU oft THRE BM TORN GRICE 2B a4 GOES BEE (OEE zo isa EME as 52. his} I= Hat PEAS Se AIL eeetorera aera SEH Ze pou (@)2E UE BBR BOrF2IC @zEN=7 er IEC O2e em geemeT, ©) SAB Zep se oFeE I ERO aI 1 eta | 915 jo} ee rr 7eThS & 8 Be Kye01 2 OFAN BOL APAIS EAHA ACIS HRBHCHDO assigned Kye, one of my IT technician, to va ther ofce and take care of tm this morning) POIs BBO, Hojo] BOK el Of cot es HIE MS + 21 ZBXINow soon do you think you could folow up on tis?) BE 21g Sebo S28 Xe|PIS hig T HeXPHOIFS HES AA SS MeANer wes + ct me Ae (HOKE Loft Lessistant H,.-% postpone @716k+ assignment (EEE) BF, 2H rosohe sc ‘Questions 53-55 refer to the following conversation. uses W: Rant, we need to leave forthe sles pitch to Maloy Distribution soon. “i's just going to be tee ‘wo of us. M: Marco ist joining us? WE No, he's not, Unfortunately, he had to ac another day to his business trp. IM: That could be a problem. | haven't had much time to prepare forthe presentation because ‘the sales director needed me to write a propose! atthe last minute. 'W: illbe allright. have @ lst ofthe figures you need. I'l print you a copy so you can refer to thee if necessary 53-5508 HE aEAeHIS, Of Rant, 208 BER Bk $21 2 Maloy DiibutionS2 GLIOE steele. "ay 221 see 7h eh Mares era? mestoz 35Of: OL, Ae HAIGH! BOIS. BABE, SUS ete oF eaorsvIES. geet Sp} g 45 entua. “ae Sauol No SOL ANE Morn O44) BABII SUE A201 BA BRA £2. Of BES lols. " some asta Questions 56-58 refer to the following conversation. gor-au |W: Hi, you're the new social media manager, right? {know al ofthe instructors here at our gym, but don’t know much about what goes on behind the ‘anes. | idn't even know we had a social media page. M: | think that’s why the owner hired me as afl time manager A strong secial media presence can help attract new customers, so “my frst goal isto at more people signed up as members. W: Great! Do you have any specific plans in mind? M: Well, | want to provide detailed descriptions of ‘our group classes. Actually, if you have any photos {fom your classes, could you e-mail them to me? 56-58 chs casts Basile of ekgeile, “ao| HES At Co] BeROIae, ex? HPF op| 92) Sade! Wes SF Em aieel, FOUN BOI ol ae B Sela, PEIN ICO ODT RENE. sz012. ig: 24 Ans} aig anal eles weet ois. et AS URIOPH 228 17 ES RHE I Saol 1+ OU, Wala Ua SRE de HES Aloe SSeS OS eta. fetal ora we SF AsO] AHIR? #8, 921 26 eel ae gus ae ne eae. we, gull G00 32 A80| glow, aise ows SU ee eignier LO instructor Bat gym BAR AIRE bot the scenes SIROIN REAR owner APA, HAL stong He, Ze presence 2A} atvact RISC BOZO" goal aE tga un SRO LRBICE opeote SHB, $2 hevein mind CED 20) FOL FZ ceserpon A 56. 521/83 SSS OF SRO BAY woe ABER (ABE AIO| 7h ALA) asa manasa ORees | 61a | wot om7) wrote 4 OI] BEEIMIyoUre the ew social media manager) HME BE EOP #21 WARS USESS22 know a of he instructors here at ou Gyr) PE BA, BAG UNG Alsi e + Lose BEE (Core 1OF6L | dovelopment 8 nardware store BES publeher BAF TaHe 224072 | gym > snose acity 97. ASA BiH oft aug Helm so] oHt7? emia soma (2 eas meer (COs emaae oF 2 (©) nas aro | otis | Seto wp 3 WH ae ce AHRIEOI ROR SReF (55) She ORSLy fest goals to get more pacple signed up a members) #228 222 (OPI 10¥8t reduce BOC} operating excense #2} expand SISK CY customer base Tie 2 58. 2/22 OPP HOHE aU 22 PRION (a ue ae mae a (rope ue 21 (ougwaseex (38s edLEsie ORE | wenPot expt osfota GAlol Zaotst ME AFBIO| OMt 2S OlIaIE WHF & 4 QILLIDOT you have any photos from your ‘asses, could you e-nal them to me) B&8809 22 (AIC TOIBt provise HCE contract MPRA consultation Isteatorg | protos > protograph mali Provide ‘Questions 59-61 refer to the following conversation. Sauer M: Charlotte, “wes absent from the morning meeting because I was busy visiting a clients office. what did Mr. eyes talk about? W: He demonstrated the prototype for our company's new smart speaker. "Since it's going fo hit the market in August, he wanted us to learn about the main features. (M: Whet a shame that | missed i. W: "I recorded a video during the entre session. ‘send you the par that includes the demonstration. 59-61 CHE NSE BOIS, ‘2: Charlotte, 7} 192] ANE BBOHLAt oA “et OL SSHLUS. Reyes Ut SE Be BMS? of 921 01 Be Ants Anpie| APES AeRBOL2, “20 2201 S48 2071 EOL Te Sabre sol BE ARS snyoia. W278 eau Fztoets, "A BH S19] Ae BOF CIR Ste soLa. a Ale Bute Fee wut za. 1018 | be absent rom of BEIEIes, BECICt demonstrate ARRGIEE prototype AINE it the market AO ESIC feature 785 shame RABIES mise ICL MICE record ‘GaHbICE ere 21 include BEIOICE 59, SA ‘eae S01 BR SoTL a) 2Aol ot BE BERT (©) BO 2801 CHEAT (Ouro se (©) saya) wessiHtn | ati | 201 xP} Oe! IEP BaISICOH was absent from the ‘orring mostng) Reyes MP}-2301 26 ISH What cis Me Royo talk about?) 812.22 BRE (BOK. 12181 cover I#St volute rd ana 60. oie sol 8 Oe ORE ze S2100K (9) MEE OFFI EE 2K. (@ NBEO APN aH ZI. (OosupE ei we a7 Zio (0) A401 Bas OIC. 944 | SOL Reyes MPH ANIONS AMS AnD\o| AIS Ae (CHa Bt, 20 sol BA 0 #mISince i's going to it he mast In August BOS EE IOI Lo¥et Lpoard members OBIE elect BOK} awards ceremony AWAY partcipatein -o8g2164ct [atae4ora | nt tne market be launches 61. av22 Opp HERO scEn mgterE ie RIOR wees vere (Csgamm ea Oss | eaad | RERHON OZF BY 81 Act Bet ICIS mE BICHON recorded a video ding the enre session) ARIS Weil HES 214 280}201 cond you the part that includes the demonstration) oom eee (ort [oft segistraon 85, 81 vester 37 Fl‘Questions 62-64 refer to the following conversation and chart. QUS-AU W: Hi, Prem. Have you been following the regional ‘basketball tournament? M: Yes. It's exciting that our basketball eam is doing so wel W: Right. “We may net have the top spat on the leaderboard, but thi placs is stil pretty good. We're not that far behind Canterbury. M: Tomorrow's game will be broadcast on the local ‘TV station. How about setting up a screen in the conference room so people in the office can watch ittogether? W: Perfect! “The company could pay for dinner. Pi ‘order something to be delivered. IM: OK, but “con't forget that you have to fil out ‘an expense form after making @ purchase on the company cerd. osc sR BACHIS. Of: SESH, Prem. Xf 5 SHEER 7S A 27 UL $21 ss 2BO| OFF BoED shold ALES, Of sole, “aim gszHoLy 19 zee Ain aise ERIS, 3915 O16] 3} Baie AR. Conterburyol TBA Ol FINE gaoHze a: Ug! 2De Ziel TV Heol wee Hora. 48Re AtISOL SEH + SLES Boil ASB waIoHe a OMS? Oi ema! CUA! au age EE = a WESES Seas BAe, ‘2: U, Tet “BL IS Fe SoH ns was AIF BIS 2ig so ahaa. aa EERO erase CE eet Ait SP RYE | aaa | 2 aan we Alma 13 ‘Canterbury n | Smountainsiow ° Timberbrook 8 {O18 I totow 24 2280} regional X21. spot Hel Ieaderboard 822-4821 YE 3! 48 SBE for behind Be! SSE broadcast WACIC} setup ~B4eHWICt Mout ~B MOISE expense 2, His 38 Bee ue oATLC 62, Ata eed AP} XIRS ALS. Ne OLS Bl OH? 9 alma {@) Canterbury (©) Mountainview (©) Timberbrook [aged | eon 92) ol oft aeIa BOHM Ate} ExFel Ber OF 27) Sin BePEIMOLN 19 fee ANISED SNE BEES 3S O01 ‘= 20ENe may not have the too spot on the leaderboard, but thi plac fs stl rety good 5, At OHA 34 XIROH Ste Mountain BRIS 63. sR Op PeICH NRO ZI 281777 (A) 848 Feo 2 (ous opete (RWB 70H OadeS HH a | 84ae | S/smebeot ops aM I ARLE AiR + 2icIoKTHe ‘company could pay for Girne) MEISIER 22S 8 SHICINON order ‘something tobe delvered) ROO BE (AIL 10181 | equipment 31 vation 2048) 64. EA eprops A7UPIE te 20 (ay TV ans Set 2 (AES pat wee aes Owes [ee | separ expr} IS 7B PON IB AS SHOE IC 2B 9B Seton forgot that you have of out an expense form ater meking a purchase on the company card) #O2E BBS (}0K, Loft compete 2281¢t fAEEAIOFS | 6 out > Complete Questions 65-67 refer to the following conversation and map. ous-us M: Excuse me. Are you a mall employee? W: Yes, | work in the food court. Can | help you with something? IM: I'm trying to find the harelware store, “i bought ‘some replacement parts for my electric drill online, but they're the wrong size, so "Id lke to exchange them,W: OK. If you look at this directory, “you'll see that {you're here, right by Silverson's. You just have to ‘walk straight, past the marble status. Youll see the hardware store on your left, right across from the ‘security office. M: Thanks a lot. W: Also, the mall is offering special deals throughout the day, so “listen for those announcements. M: Thanks. I didn’t know that. 65-67 SCO IER a=SHIe. SEAPIRUG. A288 seORTIE? Of, He FENEON Bee. BSS SHS? MEME Loam teas. 7} Seiloe B71 SHE aA Bg 8 HLH, BRE oa “DueD SOLIS. Of. 0) HRS 2AIe, 7 Siversorsl Hee So AAICHe AB Oe Hee. EIS NU 28 7DIE OF SHS. WOE Aypaie| st ewe ICH BEL LOK 7K. sega az of Se), ABOU Seu S7 ee mBeHD BOUTS oe wage some. AE ARBUCE a2 Sst019. "The Cube sSiverson's ToI@L Iraplacerent 2M cloctic dil 20121 xchange BASIE rectory 24S. strat 2 SE marvle statue RHA socunty H spocial deal $7148 ten tor BA eo, AB igo 65. aa wip reorecin rele 2 este? (yee melee 2 @osrens2t (Oma TEE suet a (2880 2PIB O 2 Leg | 28201 wpt eelpioe 20] Sue aA FES Ss 2teUlN ‘bought some replacement port for my electric eri online) 8! Ab OIE BIOENG ike to exchange them) BEEBE ORB een ysoe ae orc VHREEAIOVS {replacement parts > merchandise 66. A ea APEsIRE SAIS SIE ChgoLOjo}S ofrLe 7A? (a) siversoa's @xese (Coser (0) The cube. 188 | Be FOH OPE EMSS 1 OF) Siersonsel Ms Bor ICN 2k $214 UECI)OUTT ose thet you're hee, right by Siverson' ‘85@ NL BE 7IeMVeU just have 1 weak atraigh, pee the marble statue) HOP APHIS! Wet ERE! IROL EO] eI AOENVuT! 890 the erdwave store on your et right accoss from the eecunty fice) SEED, Ae} ROEM OMSL IIS He ROH The Gabe ME! sea awe (KL 67. UA ofr to 901 Be OHI war asorc @wmvieesee 21 (COmugsolure zor. O)WyoPPHAsase neem och [2g | Bey om: BBO 25a Sr IBS MBeID WOH 2 et W8Se w BoPAMIcon fr those announcements) Wei Bi 22S 5 Sr WEOL ae aOILIE AEE gO82 Ae COR OFFI Lout of dato 242! Questions 68-70 refer to the following conversation and chart. user M: Cecilia, “ve [ust finished looking over the ‘questionnaires we gave our customers last month. \W: Did you find out anything interesting? M: Yes. According to the responses, “most of our ‘business comes ‘tom customers who have already stayed at our hotel before. Once they try us, they keep coming back. W: That's a good sion M: I thought s0, too. But | also discovered that ‘some of our advertising is ineffective. Let's drop the ‘company with the lowest performance, If you call them, "Il cell the one with the highest performance to ask them to increase our advertising. W: Okey. I can do that right now. 68-70 CS HOO NER HAO. 1: Ceclla, “AP: St AZo! 92] nal Sus es imei 22 Bos, rere 39 oustor i gsiee a senia7 EM. BuO MER 721 Ale aS! GEE Hoy 010) 2} Sao] Soe TSAR 22 ole, eet Fal BMS Olea ual, 214 cll gost ols ob igs aze, 1 Me TBA wPigoIa. ae $2) an BBE BaPOIN SAGE AS YAMIN. s01 7B Ye Sle I. gO] ABoPA Behe, He Sap; 7B SS AM Melee Hal STS eigemeseae. Oh BAOIe. HEME RS oie. Word Magazine —————. 9% | "Travel Max 45% ourneye — 19% Holidays 2% la | 10181 [cok over “2 YESIC} questornaie AEX, BEX. find out~@ BOHIE? response SE, US stay at ~O1 $C, CHF sion 3 clocover BeiSKt acverising 2 netiecive EBON AE drop B7CCL ACY 68. MAI Aes sae oe eeu (api sag ula wie @aquesnezese a Coma se seme OARS BTS chelsea ata | ano) ar 2 xg 921 BROT SRE wen Best ‘2 8 BACIDIe jst thished looking over the questionnaves we {gave ou customers fast month) SHO=R ABB (OIC 10181 balance in 7I8IC} suney AEE=A) etendance BN eHTAHO12 | ooking ver the quastonneias > Reviewing customer surveys 60. a ‘erie SOI wer wera eAOHETH? (9) ele 8H (0) 41S BHSOI Be (Ono F616 2, (0) 8191 880] ct | atts | Senor spr wan amo ey, 221412 AHCI NE a 40 B18 BE OONTLC of $2] oH op] Sg BAHEENE] On EERDost of our business ‘comes from customare who have already stayed at our hotel Deloce) BOSE IS chs te SANEO] BE 2 B+ RCL Ie a 22 .@0r}, 10}et I convenient BEI steady FES, AGHOR have a good reputation SE-MBS 2 oC? 70. AR 3B AREXHIE BAO. Uae OL SHYOH B27 (A) Travel Max (@Fotts & Holidays (© sourneys (©) World Magazine akas | zebra opp aD} 7Re 2 zoe HEIR THE ATE 21218 G2 201 IH cal the one with the highest petoemance) Bag Sel Bein Que a, 12} ROE APH IP ee 454 seh Travel Maxi 22 BE OKC PART 4 Questions 71-78 refer to the following introduction. au M: Hello, and “welcome to the Tatum Fashion Design Studio. My name is Nino Toscani. | work in the HR department here, and | will be your contact ‘person throughout this three-month internship. As you know, Tatum has a strong reputation Internationally. “it was established in Canada ten years ago but recently moved abroad, here to the: UK. Today you'll earn all about the history of our business and your job responsibilities. “Now, please ‘turn your attention to my fellow HR officer, Halley Kemmer. She will explain to you the business's vision, THC AmB BzSHI9. i: State, "Tatum Fashion Design Stusiool 2A 25 ‘SBELIC, A OBE Nino ToscaniQILt. Mk O13 SIADHOLAL ‘Lok, of 72H Ie LE fete] cee SLEEP BH ZL OfAICHAISI Tatum SHMAI2e Yao] esti. "0 OL siLciol HEISE aol alge OF ROR OLysteKIS. 2 ANE Fal BEI 49} Of] FOL Be SIH BILAL B ARLCL "ol, 1 Sz QUE IAD! Halley Kemmerdi-t R91B 71801 FA)71 MBLIC. DUPE ORBISON Ba IE epee neue1018 | contact person 221282 intematonaly SHS estan BIC abroad 8912 tum one's attention to -2 F918 SPC! felow 52 erplain Sect 71.8 arg O(c Be yg ne HI04 (@) mie cpye! AR Cio zxezo (2 7P001 1 ata | 242208 Tatum Fashion Design Studlotl 24! 18 WEBCT (ueloome to the Tatum Fashion Design Stucc) 2 28 82H, NSE ACH IpL ARCIOOI 2th ASL IOS AE BOE VOFBt I atisony 72. 18 erp Bee ze aeOR jy ebay ea aoe sect (ey HOLS a ZOIC, (oason sesict, as ame wee | at | eee eo4 ator cto BH LIC SETI AzOL OF ‘Se! Ne OLsRICEDOe was estabished in Canada ton years ago but recomty moved abroad, here to the UK) H°SB Fe (CDK 11 I feature SBOE ACE monly B2I2L HBS! found SHEE overseas #120144 [ me{aH0R8 | establshed > founded 73. oi Hig0l Fe G01 ue 2erPE (A) S49] S27} Be HOI. @aRPIAHe APIS 0K ()amtso) sm ARB ae AOL (BeRP Haws Los 20K a8 | eeeot og wi Be ea SITE Haoy KernmerPt FSH 271804 2tLINow, ploaso tun your attention to my folow HF officer, Halley Kemer) 9,47 ite] IR AER 2O|@zISho wil ‘clan to you the eusinese's vision) BOE BEE (AIC 0181 | gv a tale 221, OPIEKY. paperwore RA otro Ler01 5, ECE ae B240P2 | folow > coleague ‘Questions 74-76 refer to the following announcement. gus |W: Good moming, everyone. "This is Megan Sione {rom the maintenance team. As many of you know, "ve are adding an outdoor patio and garden to our ‘commercial bullding. The work will start today, 80 don't be surprised if you see a lot of crew members cn site, Now, some of the digging equipment will bbe very noisy, Unfortunately, there's not much ‘we can do about that. "! do have earplugs if you want them. Just come ask me. Thank you for your understanding. 7608 SR HS. Of SHabHLE, Ole iis SxlseIBie| Megan SloneBUC IE ofeleo| Ba aI O), "Sa| vee HON ofa HEIAS ARE aquisteta Shade, 1 Bol oe Ate Hole, eel Be 80 SUSE SACHS web] Ohls. OF, BH BA PEO Aine}g Hele, RBARPE, 2EI7F ZION cael B+ ke 20] QR QSuel. “alti zal Az} oR 2a HOLS. oi 243i aan BAS. OR Off BAIS. 10181 add 2718 outdoor pao OSI garden BE commercial #21821 on ste 95% cigging equipment 2 Sei eee a a 74. BB Six OF OLN BAILA wae @anatel ou opie {684 | 2etyor sx} Megan SoneOB{ITs is Megan Slone ‘fom the maintenance tam) & 20H! Si AABRIBS| IS 3008 82 (abc, OIBL1 trance AIS, acninistraion BB, 221 75. 94 A Bie 2 01 AHS JOIN BOE waeze4s estas owasal Oe 1 a4 | avteot 92] es 2g Ot cata we Abferm Oke {lire are aitng an outdoor patio and garden to cur comeneril Dulin) 2 ADI Sis APL ORCC work wi sta too) BS. rest 422 gue ort 18 |tendscaning £2 security 22 repr 21 ['Rl2ta}0/2 | acing an outdoor patio and garden > landscaping project, 76. 19/2821 BASSI AINODL OIC R (omesa aBePI Fl (718 26h gE smaes 2aerI a (0) Hora 271 4 | taf | Suieo1 Bw e201 0] Hope 7PID 2IOU0 do have earplugs i you want them) S14 EH BeEM.Just come ask me) goon eae (Ort, ofp tere of Hh 2 workstation $81 82 Questions 77-79 refer to the following talk. gus M: Hello, my name is Scott Beasley, your Instructor. "Throughout this workshop today, you'll learn all ‘bout how to prepare your finances for retirement. By investing in the right areas, you'll have a comfortable ifestyle. To help individuals track thelr assets, "| released a new software program last ‘mont. You can download the trial version for free from my Web site. Now, for the fst part of this ‘workshop, “you'll be divided into small groups. You each have a number printed on your name tag. "You should look for the people with the same number a8 you. T7798 HE BAIS. 1: SICAL, 4 OB Scott Beasieyoly, itt! ZARILICE. "Om 01 A3G Ul, OIE BSE A OKO] AE OF ‘SvIREol Zl SF HSA Ele. AOE oI FABIO, ‘Bova MBO + US AVIIC. APHRIO| BOI eS Satoh 2G 571 He, "At NURS MRS ABSA Beue ‘SAMS. SMOIROLY Aig Hee See EECA 4 S16UIC. Ot, 01 SIMSSI 21 wt HOE Moles ATOR SSO! SILC OF@H 2b AIS OBOE IANS W172 Wie. "oleae! 20) 8 IO 71d eee BOOP arc ots Instructor 242 prepare BUIGICE retement 21 SF invest RIISECY comfortable BOI Individual 772. track FHOICE asset XE release BAIS, BIC} al version AREMIGL be cided into ~ LEFOFRI name tag OBE 42 SIS we OTIC 77. eA SHO MEE EPR waazal wana oseie mass [oat | seor of 0] RB URN 2mm SHH OIRO EES OTEK ISRO 2125 wHFA BE ZOFIACTHroughout this workshop today. youll lear al about howto prepare your finances for retiernent) 208.82 BORE 1o}@1| management 32) techrique 7 78. ee SpE Alaol BEIT Be Ae SaeDP (paacmeniae weet @mazgazac (agen aac () ABSwo MEMS SAC e€ad | BeeOL pHeIo| sol hw SHH 2S BI HL AE OHS ARE HO] MEARE HANNCDN rolossed a new software program lst month) B22 22 (IC [oF8t I natonal #321, 37152 pubfen SeteICh WarsIcE [sHet=24073 | coleasod > Launches 79. oe aNeeceo sve Razer WRB we @aggucos sea (musing 2auee ea (Osa igre | elt | peso s1age| 3 vad Foe eimgop aTeOS LOI ‘AOKERIYoU' be divided ito smal groune) 2 WEE 7! At BEE ROIOF BCtTI¥ou should look for the people withthe came number as you) et FUSOR BEE (OI, Ot Linstuctonal B&BS! record 7HRCICF figure KI Ue AIOPE | ook for? Find Questions 80-82 refer to the following excerpt from an interview. eau M: It's a pleasure to meet you, Ms. Hudson. ®"Thenk ‘you for taking the time to interview for the role of _administrative assistant. As I said on the phone, ‘weld lke to fill this position as quickly as possible. In this kind of fast-paced environment, “i'simportant that you stay very organized. So, first I'd like you to tell me about your skis in that area. Also, if you have specific questions about the company, there will be time to share those at the end of the interview. 80-8208 os WHS B=EHIS. ‘SE OILIM BRRGUIE, Hudson Ml ANG Ul at Sa eS BP PAM ZABUCE SOOR BEER, sale THe ‘Be! 0] ele Seloka SLICE OIA SAIS SHIM, “Reh Hgts] AAG! Bele Arist Wo) SMG, TAL ox 2 BOF 20} Hato! SON Be Be FAO ALICE. ee, Squjol Hel S20 BBO VOM Be, oe Bol ISS BEE feo a 22IUC og | acrinstratve asictart a Atm S8EIC, Ff fact paced SMe EDT AGE orvronmant Bas organized 7182! sal 2,7 pectic BIR, TAR! share BRE 80. 1 458 info] a4 fet AI AO] AB 7H w@asnen @eass (COmRe iat (azar 1 eta | ured Ate ol a ers ere ta zag eMac {yeU for taking the time to interview forthe role of administrative scistant) tt 28 Sa to IA es 8 SO ARR At oh 2el8 84 2098 BE Or, 1O¥eL pubic relations 8 senior #181 accountant SPiAt at. ae Sith BP HPRL Be OIODIEPIE EHP wens Oza Se (Oamae ea Osa se eta | Selo] AXP} oie APHRIE eH AACE Zo] SeaIL's important tht you stey very oreanizec 2 2 HOF Sit BAO 3a} 2H 64 BELO BICIDISo, frst el ike you fo tall me about your ‘als in tat area) #282 BEE WIC [ofa | educational background 8, SHU. protessionel $I, ‘SEER reference 42 92. SmHOL MI, APF OF Bol B+ Ree BRIO (a) WHE ABEOOL ANSE (@) sont maReOLEH 2 1 Shad | SeeROH sHtod alot Se SEO] Ue Be, oe Bol IAS la aera ‘Questions 83-85 refer to the following news report. gee W: And in local news, *the town of Ariington will hold its first-ever community singing contest this Saturday at 7 PM. at the Petunia Hotel The event is open to residents of all ages, and pre-registration fs not required. “To view the rules pertaining to the Contest, vist the Events section ofthe town's Web site. A panel of ve judges will rate the contestants. The identity ofthe special quest judge remains a mystery, but ptoducer Elsior MeCatty was see leaving the Petunia Hotel this rioming. SB-BS USHA BES AAS Of: ala A AOR, "SIRE AL} Of See! OF 7A] Petunia Hotelola "aie x sel Ea} gol eI S OLB, of Wit 26 Ho! Se1S0I4 Bi on, Att SRE ops BeUc. “A dae HME Awe Sale, Af oes Su 48a BENS. 529] 44 FAO! BES wT AQIS. RE A AA Salo] Bale S40E71Z Hot rt, ‘AeA Eleanoc McCarty7t 2 28 Petunia Hotels TALE 2 “srisiiatich {018 | community =8}449| singing contt 4-1 reskient $01 proveyistration NEES. pertning to -3t ‘SEE panel mia(esoie| Sai, SAAzo| an} 91-5013) Judge SAPS rate BDISICE contestant 2B} entity 2, SAL producer RRP leave GCE 83. =) Shi FE SOL He ESHOP, we ai coataacia ae | atid | Seton ret APE aeRO] et 2} 2H RHE FBO Be town of Avington wil nold its first-ever community singing contest) $f, 5 a 24 SOI asl BNHOR Bela ose AES or, resto 4310¥8t | eiecton £71 competion 2s, 28 I e22410F I singing contest > music compstiion 84, oln/aiel AMES WOES BetiES HELE yaeelmens BROPI RL ARB CECA Re (ARE ao} PIB W718 (0) 788 271 et | aia! | SeeHon Bet Sr BIE AS waFe A AHOISSY eA 8 WESIRTITO vow the des pertaining to the contest, vist the Events eaction ofthe towe's Web ta) HOB BEE (OI, Lofs1 | share Bee past he, BPH 85. SS) I= set [SEF EIA Eleonor MeCarty7t O's 92 Potunis Hotels Lis 2 Of RaSIeSUy ata Ew aAleh= He ICT? (A) Eleanor McCarty7t BON BOI $5 IC. ( Bleenor McCarty ANS HADI Bat + i (C eleanor MeCaryz2e MelAOl SSH (©) Eleanor McCory?} SINE MO ZICIS SRB WHE OI 64 | 915 ney Bate mal AAP Fale ate HIS WOH BEI (ho dent ofthe speci! quest judge remains a mystery) 2-801 = ‘81 SA) but FO He! LE, BA Eleanor MoCary7H WATE Potunia Hotei We 201 SSRI BUTT Sel A SA EL 2H0| 1S AISI I B 4 DEL RHA BEE (AIO, 10}9t| paricioatein ~01 OEE B7ISKCE be cisappointed with ACI rad staon ACIS eS ‘Questions 86-88 refer to the following excerpt from workshop. aus W: Good moming, everyone. “We con't hold ‘workshops for our baker's staff very often, but \we're introducing some new technology that | think you'll find useful. Our business has recently experienced an increase In demand. To help ‘you keep up, "we're installing a smart oven that responds to voles commands, and Il show you how to operate it today. "I hope this change will help yeu to save time and get more things done because yeu won't have to stop one activity and wash your hhands [ust to turn on the oven. 44 BETES we OEIC a6-sscla Raa wNSE BaHIS. of tues, ofa, “P2I7t Maal sialeS Het ASS AEH A NOES BA, Ale OLAMO| ABSIT Of 2 We M7 Avie Seieiela BUC $2) BHD} AIO 48 SHE AEM Bice. ofeO| WRRSR H71 Sal, "Se Be digsle As O&e axoia da, AP} 2m 32@ HSA gg Mor Sw RELIC. oles wat ote Ah Of oh Se AS NSIAES SB VAIES, TA OBB 771 Sot at wees ee sniges same. oj |invoduce SBE A7H6ICE usetul RSE! demand 42 hoop up I240; WePICE instal 2AOIC respond to-O1¥ISSICL SBEICE voce command BBE operate ESIC, BOC actvty GAME tun on ~B Act 86, Ses anise ofc BOE on ssrB, 2004 (rE ORO (0) $2rB004 emi | aeyo1 921 amet sRES se See TN AR HOE [IE BIECETIWe don hold workshops for our bakary’s staff very ofton] #201 ake IRIS aie Slewe e+ 19S2 BE yore. 87. EA Shit ango0r Pate OBOE imal ZRII? wangaas @aeameno neg cousan @e835701 | alas | Beto) 3 WOH LigsiS AME oe aexein gn, of 3. 2 BEAP le BS NOK B ZO} Wore instaling a srart oven that responds to voice commands, snd It show you how to eparate it ‘ooay) owe Bee Otc Loft electone 1% lock BBYA voice actvatod SASL aueue, [FR2IAYOVS | smart oven that responds to voice commends > velce-acivated devo 88. AEA SH OEE! OFM ORB OLEHOR etme + 2c, (ci we maSe RAE 201 (O-Basa Syae Zor () BIS OPN B 20K,| 42s | geo) oe MOP) AERO Ce Ae ARIES Sr ‘RICHI ope this change wil hap you to save time and get more things done) oa BE (CoKC LOFBI tect 261+ poductivty BAS. slectricty 21 ‘Questions 89-91 refer to the following telephone message. 'm trying to reach the owner of the Bethell Avenue Convenience Store. My name is Alex Lucero, and *! have developed my own eco-friendly cleaning products. They're ready to ht the market, and | think we could help each other. I'm sure your customers will appreciate the quality and variety of this product line. So, I'm curious to know ... um . ow large le Your éleaning Gestion? "am happy te stop by anytime this week to demonstrate the Impressive results you can get from these products. It you are interested, please give me a call at 555- 4480, 89-91 4g SaOLIS BSS. ‘ EIBEHAD, “Bethel Avenue Convenience Store®| FEMA eeafetal EMIS, Al OBE Alex Luceroo|ay, APE Ae!=] ‘SeNe BASSE TystAUC. TSO APIO BAS SUE SMH, HOD} NE SSS SceD ALIAS. Hee SABO O| 7H glol nt clots ohh ebm SHANELICE. Je4y ata. ‘8 Bae Hol. BAMBI Ao|O| BOHLE A7I? "ojet 5 CAE 20M0| BA SAN 0] MBOMMe! wi] Sle Claro! 25g Jel] Sein Aecke, ateo| LOA! Sss-aasoHOS ote ise 49, 1of8t | roach estsic: Be) eco-renely aetgiel Bessel hit the market ARON BAEICE appreciate SPSS Fee ualty SU varoty G8 curious $BO, 97/801 BZ ston by BEC} demonetate ARSC impressive INE! reaut ec 989. Sa/ee Berti FONT oka EO wages 75a (ase amig, (Oyopts ae | a4 | 48801 Bomnol Avenue Convenience Store®! FLOP ESt ‘1213 PICT trying to reach the owner ofthe Bethel Avenue Corverience Store) #228 222 (BOK OFeL city official MBE executive BL 90. S849) SIE mop SpA ore] 2A 70] Boh Bia" BEM SIE Re si (A) 2 at01 TON HRY SIOEAS A171 stot. @ ae wtzon ep SKC (sexe xELAON BHC ae Fue wet 1 Ala | servo! x}aste] Hees BABSS UsEAI nave Give a demonstration ‘Questions 92-94 refer to the following excerpt from a meeting. for W: Thanks for coming. I wanted to mest with you to announce that Jeff Carter, our team manager, has been promoted to marketing director His leadership has been a great asset tothe team, and to our company as a whole. “I hink it would be a nice gesture to buy a gift to congratuate him. Ifyou have any ideas of what we should get, please share ‘hem with me. Now, “Me. Carter's replacement wl bbe Roberta Simms. She's completely new to our company, but she Wiss a manager ata prominent imatketing fh. vestez 45crocs sielweRS BEHAIS Of: St SH ZAHBLICh. Motel SILL a1 Gee! Jett Carter} Ohad Os Sesivee Wale asc. 131 2iciue El Tela ease 7a] aio ached IOI. M3 Selep] Sel MBS se 20] $e SHO1 TA Ede. Sep} SG Alo} Ho Bos of ofolcioi7 aicies, 2Aes ASL BRA FAD. Of, “Carter Me] BEI Roberta Simmms7t ZULU ch. TU $2] BAIoTe eho EE BOLE, ABEL DEL 10181 | oromois BEUPICE asset HK! as anole BHRISR. 128 goatxe 20, 1) charo BBB replacement ‘BO, SHE AE completely 22. prominent SHEL SBE 92. O19 e821 emis ae waeEnE yatta IE Be EE (©) Ba91 Sag O1H10H7 HEH (spporee 22ers (Mee Selon Hee FEB OPI eH Tomas | 2201 onte@ BH) 921 8! Jeff Carter FOIE OES ‘ASS eI YELCAN wanted to mest with you te announce that Jeff Carter, our team manager, has been promoted to marketing rector) & 12 Gel, S81 GIS Wel 8 201 fe] AESL 7A O| suEd $9228 Yee Gor! J OFRt | pxepere for “BHI ciscuss ON7ISI colleague SE romotion 2 #12) relccation OF vote on ~A et SBICt [2290/2 | cur team manager, has been promoted > coteegue's premesion 93, miei/ 221 arSol eine, oat ie S077 9 Beh PON sh OHE 2 (ase Bag SEO (unsag ass 2 (©) 8B ofolclorwagtet 2 | eat | SeKo! au Bae SelehI sal HB! Ate 201 Be = 20] 8 2 ZINN think it would be a nige gesture to buy a gift to ‘congrats him) 8%, #217} 25 Ao} SMH Bes OF OFOIIOPY 91 fei Saige Beet Bet you have any ideas of what we should {6 lease share tham with me) 288092 Ze (0)OKL TOFPL volunteer HRIC}. shift 2645 conf SESE, HPC} 94. S43) = mst SHH SI “et oiaIe Shfol Reine Crem OHH 0) 2m MEE (ARE 201 Fat (ORB HPL gH (oyatzton sete 1 St 46 SAE BE OTC ofa | 215 me} B22 Carter Mel BEI Roberta Simmns7t 212! {ile. Carter’ placement wil be Roberta Simms) ate #21 SAE oft £818 AE LOI|She's completely now to aur comoary) & 5 Sto] eM but oft See! Be, NE OPT SAIS BeITIACH ‘Ba Ae 201 Qe BUS WELT oH AE A 4 CL eM BEE (cor Lofet | conect EC: BEICIC} assistance SS reassure SHAPl Ch disagree wth ~21 BSI BCE ‘Questions 95-97 refer to the following ‘announcsment and dell ist aus M: Attention, all Greystone Supermarket shoppers. "November 7 marks twenty years in business for ‘our store, so we're holding a special promotion to celebrate this special occasion. We're offering reduced prices on many of our products throughout the store, so pick up @ bargain while you can—"* these fantastic deals will only ast until the end of the weekend. We've also expanded our dell section {0 give you even more choices for cheese, sliced ‘meat, sandwiches, and salads. In the del, "you can get forty percent off all salads during the prometion. ‘We hope you take advantage of these great offers! 95-97 che ell el BRB IASI. 1: Greystone Supermarket £84 O11 2 FSH BAI, ral 781 S| mae] eet 205 MR 1eStOH, of Se! we 30/07] 9 SS BRON Bz WSU. we SAM Be HS MES weld fo) ABOD YOU, 7s ow ES Be} Me. o) Sasol Beet 280] Set viet Aes AIVUCE 9, fete 31a, gr M71, ASIA, seh Hig Cf BE AS ABe| Seo] el MAE ShetsHeLIct Wel, "BROS BO SE MISS 20% Wel 2zC + Heck. 01 Ot BOIS Of =P] SLIT wea | 23ea | anea | “are RA | See | areal | Bae O18 | mark 2ASBICE ASHEICE celerate BIBICH occasion SEH} reduced Bele! throughout SON bergen S74 22) femastle BANE, 7 deal 78 BE! last SSI expand SESE} siced 81H take advantaga of -& olgeic, act 95. olg/atel Siuige a meee oRces a seers (9 aoHs8 4601 ek (o7rg aon se (7a $8460 4 aga vae emp ge ot | sezog 7 ool we 20s 7IEOHO, 1 LEER at 01 Aig Sf BESS BE AEMDovember T marks twenty years In business for our store, 60 wore holding @ epecal promction to celebrate this special occasion) HOE AEE (COKE [oF | enniversary 25831 [atetsatorg | twenty years in business, special occasion > ancversary 96. EA Bescon ay 2e0F Wwsawors @somny ozezors ues | 2g | e701 0] hae! Bete FBO] Be ale! XA ZOE _2inese fantastic deals wil ony last unt the end ofthe weekend) ODE FGIOI OM) OL HSH OPFOR [RELHAOF2 | the onc oF tho weekend > Sunday evening 97. ARE ea APE SIH MAIS. Of 7HREIOLA ES 40% Bete} etoystm gle oR wives (ey2718e1 osee (ares | 42 | 4ox goto el Swe REOM Se! OE MICE 40% well 14 Sit + 21C:2h0u can gat forty percent offal salads during the promotion 8, AZ} RON AOIG>} oie Ae ariaee weIcoR a ge (ore Questions 98-100 refer to the following talk and map. aus W: Now that we've completed the last session of the day for this company retreat, you'll have ‘some free time for most of the afternoon. f you're interested in hiking, “™ suggest visting Star Cif, which has a spectacular view of the valley below. Just make sure you are back here by four o'clock, 2s one of the park rangers will ve a talk about rare willife at this site. Also, before you leave, "please S99 me here up at the front and let me know which of the set menus you would lke for dinner. I need to {get the final count to the dining hall 98-1008 UE IES BaBHIS. Of: OIA O12 ole SU OF-2R EI OFTIOF AEIO] BYLOLY, 29) UES NE AS PIAA HAR. sho}ROl ealo| LOM, F801 BAS AIRS] Sel Ba HS GE “Star Cliffe Beera 2a MeFELc: “BR Baiee = et Ems of Riso] 171 oF SHOL Bed O10HIe FA OIL 44I7ITIE OIRSE Chal Sojo-4Or BILIC. et, ILIA] Zo | ero} HB Bel Oa A Aye ofst ME Oye B OI OAT we} 018.0 EAIGOL NE PIs Bet SAjor one, Oreo rose Pa 6 me Star Ot =O oat | retest OFS81. spectacular 231. view 22, 32) valley AR parkranger BU BEA rare AAC wile SES count 8186, B+ cing hal AR 98. ae JPIARE 2 SOL BSI NEAL (9 Rose Path (B)LiyPath (© Daisy Path (0) Tulip Path (e486 | gevon oreo a0) cis OBL BAS RO ES ‘i Star Cit BER AE MACIAN suggest vsting Sta CHM) at 2 APE AOL O85 Eto] St Stor CEE HIE UE Day Path Bageies BEe Cor 99. ob@ /aiel BIBRA Oz ama goIoe oMEEOR (A) EAB ED 3h vere 21 at (Qagae gee S71 984 OVERS eI | eva | Setson ga Bere & oro} O| Ia AFH OF SOK BOM wesroz 47 zumfob & 2201 Aare FRO CHA] GoIIOF BICEDLJust make 110 you are back here by four o'clock, 9s one of the park rangers ‘il ge a tak about rare wiate atts ste) #222 B= (COI, 1O}81 fim Bt educational 2) refreshment Ct 100. oF eygo1 Re wOl SEPP? () Big0 EE 3Be se Zc, (@) 250 HES Mes #8 OKC (OSBPr 288 U01 2018. (Osi 84 Fee we 201K. [tad | peter 7101 oN FI 21S x AA OB OL | 82 EN Bet BetaTpease see me here w a the front and let ‘re know which ofthe st menus you woud Ike for nner HOSS BEB ORE Volel | nandout #21 take an over BEE WC 48 BeIsH aa omNNC |1A 20) 36) 40 50 - 60 7H 8G 9) 0H) 11) 20) 130) 4G) 156) 18) 170) 188) 191A) 20) AY 220) 2A) 258) 280) 278) 288) 2G) 90) 316 a2) 338) 4) 350) 8A) 70) 380) HOH 420) 41 440) 481) 48.08) 478 8A 98) 5 81 528) 53/0) 540) 5518) 58.0) STA) 580) 59(C) A) 81) 621A) 63 (0) GAA) KC) OB) e7@) 8) G90) 70) PARTS 1G) 720 2G 46) 750) 76) 7(C) 788) 790) BOA) a1) 2A) 880) A 8B} 2614) 70) 88) 890) 99.0) a1) 820) 930) HB) HO 96(0) 9710) 980) 880) 1008) PART 1 1. 11 aus (A) She is holding a container. (©) She is writing on a notepad, (©) She is looking into a microscope. (0) She is opening a box. Womprs7ig ez act. @oRPH Sr AT gc (Oonpraorsg sorter se, omame snort J | sets 12 onpre aol erm Emenee oe8 Bae! Ara AP FBEOFCE (©) Sf wring) SE. (C) BA looking nto) (2) BADon) 2 OFFI container 871 notesed SIS} microscope BOI 2. 321 Oba (8) Some people are watching a film, gar (8) Some people are removing their jackets. (C) Some people are sitting in a waiting area. (©) Some people are washing a window. 9 SS1.ieis01 gas IC. (39 sre OL AaB we RC (©) BB ARRSOI aPIaton oF sic. OsmmEsee sma 18 | 31 ysABoL CPI ONION HOF Ste Os ort. (0) Bird 25 (@) BAHare removing) SE: (0) EANere washing) se [0181 fim B21 remove (ERIC wating srea 7H ol NRCP aE 8. ast (A) He is putting a file on a desk. (8) He is using office equipment. (©) He Is loading a machine with papers. (0) He is entering an office room. very reimas sag. (© expres wel beets ac (Oras ap ue Sols Et (oy ame4 aeeLOH So; SUC [ak | uspr eerie ee Bow ANgeT Be See BED] Oe (8) sO (A) BNGeskd 25. (C) SAK losing] S(O) EAs entering) 2 10}81 | ofice equipment AIP 281 load A with 8 #01 BB EC} center BOPICE gus 4.1210 ANE A (A) A road has been closed for construction. (B) Some trees are being planted on a street. (©) Some benches are being installed on a road. {P) Lampposts are positioned along 2 walkway. (a) Ser athe slanmIstE @ues Ia7 EL BORIS (ma git Seon aime (©) RS HOI BERT AI LC. | a [2580] BER mR) FAI Be Bas aS] SE OP SE orc (81 SAits been closed) 2&6) SMe being planted) 2. (CIS Mare beng nstaled) 2, 10181 constuction 2A 245 lant SE} etal NSIC Somppost postion (SAE Smo) $C} wakway = au 6. ABI AR (A) A boat is saling under a bridge. (B) Some cars are parked along the shore. aus resto 49 TEST 03(©) All of the benches are unoccupied. (©)A sign is posted on a column. (Qeprcial we wera gC (Soe AwoN eae AEN BC (9 28 apt Ze. (©) BxB01 71801 B04 EE [oat eta oft51 2= aD ONG BO} AI Ne AS HO| BIA BE 21 eat (CPO, (A) BAoxiage) OF: (6) Aare] 2 0) BAHsion) Set Off Isai OEIC shore Het unoce pled Hol B= ARIE] 2 post PIE 718-4 ON OI column 71 6. 32 OF ate 58 (A) One of the men is serving a dish. (8) Awoman is cleaning a table with a cloth. {C) A beverage is being poured into a cup. (O)Apan has been placed on a gas stove. WEneSe 20 sa AgeeC, @onprNoe done size, (C27 tol sora gt, (2) Bop I taatenol 0% et [9424 | opPH gol AGED ge S98 B27) sora aca Bae ARSE CD FOIE (A) BAY(o sarvng) SEL (6) BAKKe clearing) 28. (0) BAKpan, gas stovel 2, 118 | coon SC}, BASIC cloth # beverage BE pour RC, Fan 81 gas stove 788211 PART 2 7. What 22 ‘What time are you leaving for the airport? (A) Right after the weekly meeting. © The international terminal (0) Nes, it's a direct tight. BBO! FA LN 2738? 0) 2 a191 =, @ as corgo19, (Ou, seH0I2. 168 eters Bi War fSE0y zt Hl HAIR Bel (>t ‘sgor, (©) 24 oflirportintematons! terminal 28. (C)YesiNo Bel SE. 118 Nieavsfor~BOL¢} Intemational S821 direct fight 2 er-us 8 ae oe Do you want to purchase an extended warranty? Gaus SO 8276 88 roooHt 1c (A) Thanks for giving me an extension. (6) Here is my membership card. (©) No, I don’t noed it. ere ea SEME yen AeA? 8 NOH gras 8 EMA ZS. (© 071" 218501 2019, (ota, wast goF2. Jett | 7202 2EN] Se ASH esol EME Bee CI SEO (CPP HOF () BA weledendod-ecension) Se: () BBA SRN EM Oe VoIet | extendod #8 warrenty BAI WEL) extension 8, Ich 9 sss gar-au ‘The car engine is repaired, isn't it? (Parking Lot A, (8) There is enough room for four. (©) Yes, but it requires a test drive. HEA GAO| FeIsIABS, INI BIA? wpamngo. (agora ste Bz] 012. (OM, oe Nexo Zee. fake stereo) ee NR OR Be i oeEo TETAS 2) FAHD] et WAR SON Bet HE CE SOK (a) 22 Ofcor Parking Lot) 25. 6) ESE FDI El Sh 018K repair 4215! perkinglot SRR requre BOSH, 28h test ive ABE 10. When 218 aus-au ‘When will you take time off to visit your family? (A) They live in the countryside, (8) Sometime in May. (©) They're doing well, thanks. 75S WES Heh OI HS BA? @)aB8 IB ao zoES. (sa 2a7g. (age BHA 019, mI. 198 | 221 371 WI Be When S188, chee SN ROR IA Be Fe (ep Pastore (9 Bf Ofc your famine inthe countrys). aetet oe. 1 OFBI take tine of 1B (0 BERS courtside AS XS do wel Sct 11. Howes How do | install the new accounting software? (A) He is a certified accountant. ©)! paid the last installment. (C) will show you. 24201 AREAIOIS OFS eaIOF SKIS? ger-usWarsaeuias, @NEOnIY DEES THeHOIS. (Osi s01 aris. | fat | a1 was ae How OFF, oy RICH we ANI wR Bet Sb (CDFRHEOK (A) 44 BB laccounting-eccountant) 2. (8) EA} !Hinstal- instalment) 23. LO¥sI install ASIC cortiod Bele) accountant B44) instlinone B= 12. sams cBe gusus Would you mind waiting in the lobby for the dactor? (A Yes, I have @ severe headache. @)On the first floor as you enter. (C) No problem, Pil read some magazines. abo} 1s cha at? (UL Ne Bol aa, @sorme eos. (C29, BABS Bs. [eiat | Bet ices ane Be Oa-es RgoL eMC Ee itera AR RIC SBOE (CPEAEOIG, (a) 88 ofRKdoctor headache) 2. (6) BF OiHPoby- Art too 2: Loft severe Ae AIRE headache FE ontor BOPECT magazine 8X1 13, Where S188 Where are you sending this package? (A) Until tomorrow. (©) Yes, by express mai (0) To the branch office on Carlson Street. OL AmB orm He 27187 uma. @u,qu euene. (© Carlson Strestol aie A482. | at | OF Sar] Be Where HEA WIS Le BAA TOR O| Sto] Md BAB Bee (COFRTOI, (ACHE O}ZECWon SIS) We OEE) YosINo Se st ofa Ipackage £2 express mall 42.981 oranch office HA Qau-ER 14. Fae Weren't you supposed to handle this contract? (A We received bids from contractors. (B) Ms. Hans assigned me to another one. (0) ts a proposed venue. ‘gdo| OLS AIS SI] ge ILIA? Oy Aap SaRBEHE Is EOS, () Hons a7} 348 Che ol ataOLD. (azo nigel B02, user (kat 1 eH RPE Om REN BONN Be IBROF, Hans APEC Spl MIC We Me Noh BE Br] BABE wet FE EPA, (2) RAY WEIeonteact-contractors) 285 (C) #AF WE{eupposed- proposed) 22, T0}Al Ibo supposed to ~871 S012} hencte HeHECL CIRCE contract ASH) bid BED contractor SSI assign MEIC, Bich venue 15, aus Should we call a taxi or take the subway? (&) At Central Station. (8) Isn't itrush hour right now? (©) No, two round trip tickets. 72] SulE Fee, o1Lel eB ER? ages. ©) BeOS oS? (COolis, Ba = Bog, | af 1 t4)m tor a5 xot23@ oF te Be At SHO, aha AAO ‘SprOHLIN MRI Bie Se MOA el BE RAS ASHE BI a ort (2) 4 otlovowsy Staion) 284. (0) YosiNo Sw OE: 10481 | rush hour AICI, BAI round tp tekst SB us-au 16, agree 128 gauus Why don't you take some brochures? {A) Lalready received the one by mail. (8) You can order it oniine. (C)On the table by the entrance. StU at B 7b oa? abo stom aH BIOS. (ane ceo FRAY #DOID. Car Bao ge19, Vette | ag 27H 1 olny: B/E HALO] FOS ‘efor steam es = (AVEO @itRAy BeNI OS (CHB Seer IE) EM 2 0181 |ecochure 2th AR} recehe WC! by mel FESS entrance oo 17, Where 2188 ous.eR Where would you suggest holding the annual employee dinner? (A) We enjoyed the food a lot. (8) Hold the red button for three seconds. (C) Benjamin Hote! downtown can accommodate us. ae 81 BRR OFC oft 24 mRIOLSAIOLS? (ay mie Bale OFF 32H IRIS. resto 51(azMEe sz eet reMs. (©)AlMis| Benjamin Hotelol 221m 482 + 2012. | stat | 921 lets @ aa OFFS EIT BE Where OHESOL ‘ME 2A Borjamin Hotale HOI SIR AAI (PHILO, (A) 214 Orne food) 2&2 8) $8 Ciatnotding Hold Wt SE LOFBt suggest MREICr annual 242} accommodate +88, S weageict 18. ue usus Please do not release your login ID and passwords. (A) Ask the IT department. (@) "keep them in a safe place. (A mix of letters and characters. -je}o] 291 sul SaHeya OME, (ayrexer goes. @aue 20 see. oases azo, eta | 22¥e0 222 sefort= BEM, login ID and passwords ‘them wo} OFF 2a MEHICID Bt (BPPAOI. (i) FA BEND.) SE. CB OFRipesswords-mix of letters and characters) Se 10je1 | release S7ICIC| doparment #81 charactor #5, BX} 19.718 aerus ‘Smiley Office Supplies ususlly gives a discount for bulk ‘orders, doesn't it? (A) We only ordered five boxes this time. (8) Yes, we accept your special requests (©) To Mr. Baker's office. Smiley Office Suppliest= SEER F2OU HOH FS, RI UD? (A) 92k ovo HH 2218 FEROIS. et Ate Hote] Set 28 ete (O Baker ale aeaize. | stat ree oH OH FH EIA SE 47} OkeOF, oeON Ct AL ‘OBER We WEIR MT] Role URIS BI SE APHEOIE (B) RENSET EY SE: (1 8B o1sIOrce otic) His SE. OFFI Luk order IBF EE scoopt SOIC}, WOHSOIC request 23) 20. Where S18 Gau-us Where did you find these photographs of old Chicago? (A) As of next quarter, maybe. (@)He is a boginner photographer. (©) At the City Public Library. O18 APERS| AIR OICIOLA BOs 12? Woiiscis sro. @aeaw REPOS Oamss exe, [Stet LANE OCIA gate BE Were SIO BAB Lethe a1 $2 Se e4 am ooo APB OlgsIOl ESB SxwIOLeE By Fe (PLO, (A) GB SiS20when 8H) ee 28. (6) RAF WAIphotographs- pPhotogrephe) 2 OJBI La of FE}, quarter 71 beginner A=, 21. ae gar-au {'m searching for 2 commercial space for a Thal restaurant in Dolton City. (A) Emily Real Estate has the widest list. @ it's full of exotic dishes. (©) Are you ready to order now? Hie Dolton GiyoIA EIS IAEIE 2 He BUS RA LOIS, (A) Emly Real Estate7t 7H Se SBS 712 WO1e. @axe oma giz 71812. (omg SE euprsuts? Jat | seit! B22 Im Ache BE eH BAISOF, Emily Real Esato HY AWS S58 7D Se We ROM SBE WE SIS S261 Fe vi sore (©) 18 ofpireetaurant-cishes) 25, (C) Sf Ofpvestaurant order) oe 10181 | searcnfor-2 2+ commercial space YBB2 cea estate BSE wide SESS} be ful ofS 7SSICF exotic O1RE 22. Why 2382 aus-au ‘Why does this presentation schedule contain some ‘spelling errors? (A) twas a birthday git from my cousin, (8) There is a new part in the storage room. (€) will ask Racheal to revise it. 0] BAREIO|e SIRO a AA}-OF EEO} WUE? 2H NAie0| aE AEOROIS. (@ gaol ze YEO gle. (0) RachealoPl 212 428s eo, 1 Ob | 9 21 2971 ISO BET Be Wry OF, aches 21 PSUS QOHICED ANE MAIDA (CPEIEOI (A) otRipresentaton birthday it) 2.) EHF ete Se 1 OFRt| presentation BAREECI, 4B conta HCY BO{ act spoling 8X cousin RE part ¥& storage com 8 revise 4 et BOI 28, Which SH Which meeting room do you want to reserve? {A) The one where we conducted the job interview. (8) No, | didn’t make 2 reservation. (OA table for three, please, Oe BOS OOS BOEIL.a? ) septate aeMe 2012. gseusop, eye tok, (omaetors eereHe, 1 | ob 1218 SHE Ee Which 232201, mectng rooms HioneSe wot Ors SUN RE BIICID we APE REOI (G)YesiNo Gt 26 (CGA Of reserve table fer three) Et 14 reserve FEC, BOH-ESH conduct BHC, WARICE 24, Who S188 aus-us ‘Who's in charge of planning the company picnic? (@ it wasn't announced yet. (@) Thursdays are best for me. (©) Ata park near the office, think ‘7 SUPOFROIE HRIehe BE BEER WS? (ors WEST e018. (@) $2201 Novia 718 E12, (mma Be SHON 7012. lata | 2207 38 Ste who HBO, SENPF OF MES BE gu ue ge FE APH ELOR. CHE SB RVNen BR eet 2G (OIE SBBINHere HER) Bet se Toff in charge of ~SBBAHCE CF near “2°01 =e 25. 2501S Has Ms. Bennett submitted her request for travel reimbursement? (A This is the new request form. (8) She just returned yesterday. (©) Two weeks from now. Bennett 7 tol Ss aha ARE REE? wore aze seaI2. (©) ale OMe Borgia. omane 25 #2. | at 31 ag MBSE Be BH SIRO Ms, Bennet ‘BME Shot Wor Oe Boe Of ES he NS Bt Be erteaOE (0) S21 ottvequestocuesd WH O88 (IE SIENhen SHEE woe. LOI Lovers ABE reimbursement BH return S012 Qau-8R 26. When 2188 us-8R When wil the new company Web site be ready to launch? (A) A variety of lunch specials, (©) This is not an idea! site. (©) There are stil a lot of design issues. ‘AEE SAL ENOIST| CUI BUT BS? overstate sare. oso ArH (©) of cin 2517 Bol Siok 1 eat | 9 FOIE HAE] St hon SUB OF CHIE BAPE ol SKS Be Ae SUP ww + we ERIS Bel Fe PE seo. 0) SANE Btaunch-tunch) SE) BG O1wsto-ate) we Oe, {O18 launch 7ABICE HBC} a variety CIRIRE ideal FE! issue Barat 27. BNE | wouldn't take that route at this time of the day. (A) You can take the map. (6) The road work is all done now. (©) Please come back ata later time. aie o12 S OM HE= I BS 7H. AES 7POME 2. Ose awromcrzwoi2. usc SES, (aks | 049 3 ofgah 2 gt 72S 7 BE AE BBO SS SAPO cr Buch We A BTS Se aS SmIOS Be epregor, (0) BLO ¢ake taka) wet 952 (CS Ofstime-time SEE Lofst [route 2 2 at later ime LEO aus-au 28. ares gauus The Question and Answer session won't last fong, wilt? (A He joined as a pane! member instead. (@) No, just 10 minutes are allowed. (©) Yes, i's on the second floor. ‘HOLS Afeto| oak xls gra, 17 Wy Diaetg me BANOS. (0) alg, toe sae, Cuzeasei2, Lol | Boles Aol Ont zach ge ABE AMT Be WH EOL NCH BF OEE CHB HABE RO Del He PE AION (9) 88 of¢(The Guseton and Anener session;pane) 2 () ES same oe, VOI Hast XS} instead CHEN alow SBSH SIAICE 29. How sigs user How can | recerve tickets for the final performance? (A) It departs promptty at 7 PM. (8) Only theater members can buy them in advance. (© Itreceived favorable reviews. Spey Bel eI oferta + NE? Woe 7 az see, (0) 32 SHIEH ES cmos + st012. rests 53(mie eee ezoi2, 81 Bet er oFg>H ofa + SHE Be How SHERAH tickets ‘wihtnemoe wo} Sz SIE! nH + CIT OR ED BI HE reo (2) 2 oftticket doparts) Se. (©) 24 ofFloertormance favorable reviews) 25. 1018 performance 32 depart Sic prompty S20, theater 38 inadvance lz) favoreble reviow 23) = 90. sa 2ie= Hesn't your workload also increased recently? (It doesn't work propery. (@) The extended office hours. (C)I can still complete projects on time. iol ERE alot ROU BRE? Wy Bo maE gor Bo. @aweae zoe. (OMe REHES AM BEE + 2012. Veta | 90] WOrLI| aan stent Sie es SiO, REI OF ‘NS REAER | MEY + Ole aeE wel Fe (CPI BO (8) PAPE Wworkiosd-work) SE ©) Bt OFHineceasod-extondod) oe LOI Iwordoad BEE HERE extended HEE complete REMC, ‘BOKEY on time x Qus-us 31.888 gar-us | can't believe how many people sent in their résumés {or this opening, (8) The production will resume tomorrow. (©) Right, we need more people to review them. (©) Indicate the position you are applying for in the e-mail ttle. 0100 SP Be AES ORAS HCL BB 474 gto1g, Gy aol RLS IeI2, (©) Res, 71S WEE AEo 4 ZosG, (© Sell ners 4s Olle ROH ALAS, Tete | Be Aigo) ORE Se HADI Beles aoe BEML Bett Sf resumés CHB emo Wo IE AIO| | QHICED he (6) PERO. (a) BA ehesumse cosume) OF (C) QF OfIhesums Dosition, epaving fon) 2a OFeH réeums OFM opening Bt production WA resume x74 SICLEIAI AISI) review SEC) incieate RAISIC, UERCY apcly for -o1 zc} ening 54 2756 wee ATC PART & ‘Questions 32-34 refer to the following conversation. gus-us |W: Hello, I'm Theresa Banks. I brought my cer in for an oll change about an hour ago and I'm here to pick it up. M: Welcome back. “I'm sory to tell you this, but your car needs more than just an oll change. The mechanic checked the engine when he heard a strange sound. W: Really? | haven't hed that car for very long. Will the work be covered under my warranty? M: “We would have to review the contract you signed with your dealer. | could check it for you, f ‘you have it available, W: Actually, “t's in my car. Can I go get it? S234 ce ciate BaHHLS, Of: GEMS, Hite Theresa Bonksots. “H7} WA! 291 BEES ‘eta eA eal vias ie Soa ES EON B Quoi “ore! mes Sa szteIG, AO Ae St 20 ae oVge| 0] BABE. Bugol OMe AAI BT EI agin creais. Of: IROLS? Akt OF OH GF OFLA. 1 AeI0| I BAL SEE gol Sra? Sd: RIOIISE Aorotel SRS Meir} BOM Mors ee, 288 7A AT SIS SB UIC 48, “22001 AOL O18. 714 7H + SIMA? 10181 pick up 43IC1 OFS} mechanic EIB. cowr IE warranty SI ¥EUD review BEM! contract ARH desler BOO RE 92.84 sIES oleae AeA xe suet @exzesH (O.exaao cons ere (| eyo mp? ees 201 Da eta BF AREROL NOLS 7 29S ROA BEER erought my carn for anol change about ‘en hou ago and im hereto pickit up) @ 201 ets 28 mate 3} SIStaMAOM ORO oe CE +1982 BEE AOC 33. olgysiat wae gue woea) 2b 801 AHO] SP wer (ey Ech Baer watsiec OAR @eEpI we). oye #01 Be BetoIc, efas | autor BaP} a OBE metal & OMoPA SzOHRE APT a ‘8198 Bet O12] 210] BaBIE}=I7m sorry to toll youths, but your car reeds more than just an oll change) BOE 2 BOIL 1 OFRt I unaaiabie RIO} g = be out of stock BOIS, APH 34. ore OntecaO Fae BOB AVION muses orice (otem zo! Oye ARON 2 | ota | 2st eps pre IeEs aisek MOF BIC}NWE wos have to rei tho contact you signed wih your dealer) 72 2 21214 4 BIN coud check for you, fyou have avaible) 14792] WO, ORD F zL1 sHEO x SCO in my cee) 7H TPR 3182(Can | go got) BULIZ BE COKE 1OfgI sie a complaint BOIS APIBICH extend BAIS roteve olor a1¢3ic} [ etm24078 | contract go get > Revove document Questions 35-37 refer to the following conversation. Qerus W: Excuse mo, "you're the head planner for our quarterly department clinner, right? If you haven't decided on an event venue to hold it yet, would like to make a suggestion M: Oh, that would be @ great help. I've been tying to find a new place, *We did great and broke the sales record last quarter, so | want to take everyone someplace nice. W: Do you know the newly-opened buffet restaurant ‘on Cecily Lane? My family and I recently went there: and the food was delicious, and they have various sizes of private rooms. "| can e-mail you its Web te address and phone number. M: Thanks, call them to reserve seats for us. |W: And, don't forget to ask about thelr group discounts! as-a7B ase BEES. oF PI, *Seol 22] wore BA etal 24 OLS, em aeimunnneeuesee Ee nee S58 Ot Se FOR Gala 7a sole. eas | eee See yo teat (IER et | quarterly H7#=1. venue 4 make a suggestion DRIGIC} break PEE} sales record MH 71% quarter 597 various E28 prvete BSL 72121 group discount E14 BR 35. AR AN eRe eta 7m AET eae SA @aneel (Ore aaa | ata | 208 opt axons 921 eres Hsiao! $24 SIDI (Goute the nead panne for our quartey department cine Bet S228 G8, UPL FH HOR NIA Bee eB 4 g18OR Be opr: J O¥RI yearend 2221. shareholder 38 96. eS SES OIL BOL Be ABP. wae @71ane om (mat Leta | 20q expr 220) xk eo oTg ene as 7188 REEDS id groat and broke the sales record last quarter 42 S34, O18 SEMA BEES ROE AAU 9 21008 BEE Wore 37. neo ofsbpeIcn eee 2 PSHE (mee onesie 2 @erssawedea (ees seat at OBeEe oye 2 tat | meyol op 01 Bad sie AASEIO| HONE FA} ‘Se Of UTOV MUN > FEN) can e-mail you ts Wab ste address and phone number) #228 32 CHORE, OF retay 28!6C> comactintormation Si resto 55{EIEEIOVS | e-mail > Relay ‘Web sts acess and phone nuznber > contact information Questions 28-40 refer to the following conversation with three speakers. BauusUs Mt: As we already discussed in the weekly meeting, most of our employees are having trouble folowing the new policy celating to business travel. How can ‘Wwe Detter train them? M2: I've been trying to arrange a group traning session, but its almost impossible to match ‘everyone's schedule. W: Instead of a group session, “why don't we just ereate online tutoias that gue step-by-step instructions for how to range thelc business trips? ‘Walter, do you think you could give me a hand with that? Mz: | can, but “im very concerned about other partments! schedules. Web designers and computer programmers are very busy in updating our eniine store. 38-40 CS. sol CHS AEROHAS, ‘eT 72} O10 zr SIIOLA ote Cs, Pe) SIR HHO S21 2 4 Bae GEE Ogee aa COS. OFT S42 29u> BNR? 22 Ap E EH 23 MS OIROFe Bt lee, B59] Bs Boe Zo) 2101 SSS, Of EAL Aad halo, "Tr Gz Hulole wel cel eta uel Fe See NS Ae BRINE eee Aol O1BNR? Wiles, $210] oF SHEE ce SO + 28 212587402 22: + anes, “CHE He] eafo| f= aaABTIE ae. ‘eNO Sat HEI Re TAID\go1 22] Seiel oF eIOL=H Lore EES. st | weekly meeting $2! 121 folow Gch rating to -al OI business revel BB arrange BISHICh Eelekc) match EACH create PSC? tural 9G materials 40. 29 Weert #501 ot 2OIea HEI? (A) S85 01.2I01 EN OF @assae oxesizaea Wes at |e | auto 22191408 a] BETS RIEL NB HRIe OPE AE 22 WoherOPL S88 QO CHE He] GO| OF BART OFC. (im ery concemed about ether departments’ schedules) S12 “34 SRIBOI NER MEET BODE BRIS A) 10fA |coleague $2 availablity 2}7454,.9 competitor BUCA BET sotslocton ORE Questions 41-43 refer to the following conversation. gus-er 'M: Lisa, “how is the food preparation for the luncheon at Benton Legal going? Their opening reception is supposed to start at 1 PM. W: Actually, “we ere a little bit behind on today’s ‘work schedule. Greg and Sarah carpool, and they were half an hour late thie morning due to ‘unexpected trafic. | had to start doing food prep all (on my own. 'M: Um, that's not good. Do you need more hands to bbe ready in time?W: No, we are almost caught up with the schedule. ‘The new oven is reducing the time to bake bread ‘and desserts. Therefore, “we should stil have enough time to set up the tabies and food on site as soon as the luncheon starts at 1 PM. arate cass Bene. 12 Usa, “Benton Legals] O82 fet B41 EIT O1BA Ha 497 BO 70 SOF APH TAL ARTOIS StH simoe. of; se, 2 ae aol Pt Rta He ABOVE. Greoet Serahd} 7H AIM, P18 BE DBUSE Pol Le SAF 303 ble. EX SE BH Eber WB ACO BES, eS, 8H Bao. 412 Sa BUSIER fete Neo aia? of oh{2, we el mete eos. Ee 2xo| Bet CASS Se Ade Sol $2 sole, Ta Soisie 2 01 20 APREROIR etol Aol} SAB HIB AI Se 7042. of regarton #8 rcheon 22% behing SE $l unexpected OPH ee 21 offo 28% on ones oun BAM intime AREER. cach up with -BERHECY reduce BOK} bake Ze} setup -@ Select on ie BEI 41. sB/ee ofet BROI SOL eke tere mass @agesient (Onna (eae aA | eta | 221501 xPF Benton LegaIliia| 28 FB BA BUPE OF {W1-BOVET BtesHhow i the food preparation forthe luncheon st Berton Legal golng) BT OPER Bul SWS Ne Fe 21S eH, O12 SOI 98! GB 61 BS Sele OH BH OL eHpal I elton St + QF mM Bee ore a2. S001 HIB ORI (y 201 Se oo ct @aeaapo eat (Feo S26 EC. (o)2bt eK a Lalas | 2x01 OPH Grogs] Serato HBS oh OH 2 BER 26 Glo Se O80 30R RRICENIGrag and Saran carpool, and they ‘wore aif an hour late this meming dua to unexpected rfc) O10 SEL 01S MODE BEE IC, 10181 Iatiorent $412) out of onder TEE 43, 0184 Se ul Fe 201 ge 20H (B42 oIgo| Surg orc, (@)laxp Hwee zor, (Omg S801 sue 201. (Oy eH ee 2. 1 9 1 setson oP Fo}S2 OF wok Ost) AISIXOI IO ON 31 BMG Eel ARI0| Sew ZO}Eve should stil nove enough te to Setup the tables and food on te as scon asthe incheon stats a1.) wesa gue Wort Off techrician 88% candicate x, Bt ‘Questions 44-46 refer to the following conversation. Bau-us M: Good maming. “I need to mail this package to a manufacturing facility in Mumba W: All right, sit. “Is there anything fragile or hazardous inside? M: No. I's just printed materials, like brochures and fyers. Wi: Allright. M: I'd like to use the express option, please. W: Okay. In that case, it will ave on July 17. “Do ‘you need to add insurance, tracking, or signed delivery? M: No, nothing like that, |W: Then your total comes to $79.95. “You can pay by credit card, debit card, or cash se-agcin dai B=SHIS ‘eh eteida, “TPF ol AS SOND Ste BEI Aes SOP wea, of 4, 2. “lol Sema AIL ee 2101 ES? EO}2. 2y Ot AIS Ae Be eHHONLS. of gage Ut Wee eugogem seas Of, Tel zat 7H Teo Sw OIC “BOLLE a, 71m Phos a7 aE? SORIA ROS EU, Of: Aafat SHB] 799SHeIE SLIch “Ae ISLE ISLE egos meld 4 21euch 104 I ragie P12, HEE hazardous FREE ernted rater 2682 SUIEIXIE yor ZR! express Bel Insurance 81 tracking $2 signed delivery $71 cometo (290-015) cetst cara SIS Tes103 5744. aus cope ofeot| toh 212 crn) resto oasseot ©) 28501 1a | AebOr o| AB Suto ke eM AEE ROP ( nee to mal is package toa manufacturing fact in Mumbai) {eal sol or tol od ADE MEN APL BE OL Ves there anring rage or hazardous heise? Be 28 Bel, ie Bg 501 98 oe FAS Ham AOE RAR FIL CH Uwe ors, 45. 242) 215 sist AP Hote, Je 2 giole etcrata we od sifote 22 PSII (A) Sob AeIAT Boel ce. (@) 2 Bol 1 BAN OSH HAO et (Ae onze tS BEC (0) 2 Bel ao Bet [a | ma 22 BON te 2, 7H AFB WED} eRIDo youneed te ada ingurance, vacking, or signed delivery” = 02 EOL CHEE SEO, ofRPreiaeH 21S 7H 201 71MM Now Dg sewaaue geie 201S2 BEE (ORE 1 oft sctionel $218) 47182! transaction 78.9 experience aa 46, EAS OPFOR 79008 Beh HET nae @xeey ossas (zeae | 2g | Setso1 on SeIBS ANE, 8 ISL IB ICL BOS IB + 2C10K YOU can pay by cre car, debit card, or cash) A heel te wee Bel FOIE BEE BEL 1 o¥etLeguiaon #8, al payment IE, packaging 8 [mReHFH0F2! | pay by ait card, debit card, or eash-> payment method ‘Questions 47-49 refer to the following conversation. gus-us M: Hey Tanya, have you seen the weather report ‘or this Saturday? "t's supposed to rain heavily all day, 80 | wonder if the Saturday performance at the ‘amphitheater will actually take place as scheduled, 5B E74 wel oo TiC \W: Really? That's a shame. Since most of the ‘audience has responded favorably to our new play, all tickets for weekend performances are already ‘sold out. According to our policy, we have to issue rain checks to ticket holders. “I will discuss it with the theater management immediately. M: if you want, “I can post the official cancellation ‘announcement on our Web site, W: Thanks. 7-49.18 GB BECKI. 12: S218 Tome, Oe # SOB 97] OL Mola? “2Ea Ut ofp ol Sci So Siow, ofS] ae SOLA eels Boe 280] ais ola eer SSeS. of aol? 22012. 224 eo] 22] Mee esol Serefot HEB OWN, $82 Bot Esl fol A HEIAOFS. 721 BOL ae, Pas cA ABNSO FEN wes WHE Hor HAS. HP} SA BB awa Ste SS. WF Sotche, “APr Sel ehfolmol B4 HA CEE Re ‘oia. of oso. off | weather report 27101 heavy OFF 20), ee ‘amphitheater }2| 28S as scheduled OFFA shame ‘SU.O1SE audience 22, 45 respond vse ZOKCt favorably 2274S play B sod out fel HWE! eave WBS, PHO rain check PEA RR holder 20h theater 38 immediately SA post "Ait officiel B42, aaa 47. erie BAe OP oy ae eorrEol errs cE eRe wrragsize o-ssaol 421 got aig ez mew see, Let | uo emo Ite MeN Be ASU EPL BOL Cn SP) 0102 FHO Be SON Seo SHER SHS [5 BBOICEBOseuppoced torn nea al day. 30 | wonder ha Saturday pecormance atthe anphitester wi actualy take pace 2s schoculed) HOME BE ORE LOSI petormer 27P4,8201 sicklsve 9 ncement PH BE proct HSC OHEICE cenowstion #2 heavy He I AS=HOFR | on neaiy > Incement weather 48. OPH e olen wets 22 BsIeD (ay Bee a 2 @ausoureeCsuernee OMEAS WOH 18 | Bese OME Rat4| BEA wEOL eH OOP IE, BA BEI Ot AEN vl cscuss it with the theater managernent inmediatey) #282 BBE (ICE, 1Ofe| [reund aie umbvela F4 toket booth EA 49. met/921 ‘Sr roopTad Ecin merere ae ese? sm mesa BEo 2 (0) AOL sions 2 (PR FAB Mu OFeRL AREA lat | estar exPfoppr sie, 221 savolsel a4 mA ES HAIR UCI can post theofficial cancolaon arnouncemert on our Wed ste) ROSE WEE OIC, OFA review ESIC} mating adcress BNF, POE SA ‘Questions 50-52 refer to the following conversation. gaR-AU W: Hi, I'm calling to ask about my store crecit card. | recently opened it with your department store and was looking at my fret statement. | think | was ‘overcharged on transaction 2235-4874, M: Okay, let me check... Ah, I see the problem. "Our system wasn't working properly on that day, 0 discounts for first-time card holders were not applied. \W: Oh, then do I get a partial refund for the extra ‘amount that | was charged? Can you just have that done automatically? ‘M: Unfortunately, you'll have to-go to one of ‘our stores for that. “I could send you an e-mail with 2 discount coupon as an apology for your S0-S2CS INS BEALS. OF GrseIe, 31 mk Aas ICO Be CINE gIOLN = SIRES. APH AtSON 71 eFBON 1B ESR aor CH a 21 Sn SALAS SEUT eIeteL, >feh 2235-20740) zICE ara BoE. SEU, Pregl woof, a AIMS. Sy a AR IGE AIBOPS Gols, 17 FES ANTHEO| GE eNO] BEAL eta, Of of, 7} ape 47} aan ne wea YH SIR? ao THTBO8 SER A FA 4 2118? te: SUARDIE, SewONe! ly Se ROS HHO B Dolo. “BS NEE! A Cee As! sols wel FAO] BE Oph SU Eel + aLICE 1 OFst Iced card 288 71S departmont store MH took at-R MRE! statoront BAH overcharge ZC} aFSICt wanssction 2841 propery HH apply BSI? partial EH extra 4719) automaticaly BES apology Ha inconvenience Bt ee 50. Beta masa SAE RIOR esol aod Boles 2k @asecgeces Oeg7iss ame a (Fest 2 [ egat | er opty mit9l 2 Ye BARE AED eat looking at my st statement), 7 2235-487401 C427] atzC {iek | was overcharged on transaction 2235-4874) 8 00M 2 Bel Seo) se gore 2S w+ OS EE AOI. [OFA inquire about 2264 B2PCC? bilEEN extend HEEL lit = coport AAICE rising BEE. BOR! | HHE{2290R8 | statement > il 51. 20a SIP HoiaeS ame EOP paises} O71 2c (74201 BEHOLEEA et (OMA zgOgt. (yaBoUPE ez ae [eae | Seto onl 29] pg as bt MARL ASH 71 Ss aig 7S AxIHgoH oot sto as eICEMIOUr system ‘wasn’t working eropery on that day, eo discounts for frstima| cara holders wore net appli) HOSE Ze (OK [ofst maltnctoring ate) AEH S| a= [aef240F | wasn't working propery > was maltunctoning 92. ma/oa ‘BvHICR APE Ae eee yeah aro 2 FER MUSA nce ATE Oa zee 18 | SUSO1 Sap REE Mico one Sel eeOl SEE OE H+ EON could gerd you en e-mail wth a discount ‘coupon as an apoogy for your ncerwersence) MEO AEE (3012, ToIRH | consut BEC replace BARC! ecust AsICE Testa 59Questions 63-55 refer to the following conversation with three speakers. Qus-BR-AU Wi: Cheng, Natalia, do you have a minute to look at this dioplay of our newest apparel? Do you notice anything strange? W2: Hmmm ... it looks fine to me. These ere from the crates that were delivered this morning, right? Wi: Yes, but take a closer look at the suits. “The Jackets don't ieok the same as the pants. M: Oh, you're ight. “The jackets are a few shades darker. Natalia, “are you sure the supplier sent us ‘whet we ordered? \W2: Let’s see. According to the invoice he sent with ‘the shipment, they are all supposed to be navy blue. M: “fi call him right away and explain the issue. 'm ‘sure it can be resolved quickly. 53-55 ChB MARIS cw BELLO. ft: Cheng, Natalia, "Pala 0] 7 ale! Si CLABAIO] BS ARES EDT OLE ALOR Ya? OB: 8. APL SMe ANAS Ob Ob ME AON Bors, 1827 Ofte, eed aS lel Hs. sEZIO| HERF BOF HOH] zor, ‘2: 0F, uae. EL OL ot CHELA. Netate, "BBA sep RENE BA SVS? 0 Oc] 2. I} beet a Sed ar TESS, 2 OTH] axon a2, OR} ob vis RN BRE ESBS. Me at Re 4 218 9, Lofet| apparel °iR, ei siange olet crate amt out Bt shade 4 suppler SE2M, Sa2A_ Invoice 88, APH shipment $23 resolve oti} 93.84 ‘ge ofcotat on-in ae 21 z=? 19 or oFgoLN (eof pe aFOL (Cones (©) 27171004 | eta 1 aunot ope 10] Ber g2jo| 0} Hs aie! a AetOIRhS splay of our west apparels} IOI Io] AS} ZO} wo Sr Cin UE EAI, OBS OYE HOF CABEIO(SE 7PHDIM BF esa 208 Sau 4 yoSe ABE OMF, 1ofet teat Bou) tuggage ora 7H, 2518 6O B27 59 4 com ttc 64. 258 Er} Go] feel i atte BIO? Weer amas meEC. @ayaso zee aA ee (QnAseOrt HestCt (0) BH Bol HO OISIA WEEK, | ebat 1 ee of 10} 291 I] II BO} HOI CEDCTHE Jackets don't look the same asthe pants) tis BON xP} TCI et [)3IB14240| BC OFECHATHe jackets are afew shades dare) 82. s2-g82 (000K, ofet stock ZS merchandise AEA damaged HEEL Ae |B maton apis, Be Lmep224072 | don'tlook the game > do not mater 55. ole Apia orn ole Ae Pete (a) ae UP 2 (@) Baertoo IH (Rae ate at (0) sia z= TON 7H Lave | getsol esp) BaRAPI S271 RRS UNI BHEEre you sure the suppor sent us what we ordered) =, eH 201 1 SS IS SH AFBOTICTIN cal ti right way and explain the issue) HEC, 0/14 Hino) APIS 210] BBAHoyopleHOl2e Zl BE GORE OS empty #1RCF shee storage area 82 I eEHOTEE | call > contact ‘Questions 56-58 refer to the following conversation. gsa-us |W: Excuse me, | just finished shopping at the mall here, but “I forgot to sk the cashier to validate my Parking ticket. Do I stil have to pay? M: That's alright, this sort of thing happens all the time, Do you have any of the receipts from the stores that you were shopping at? “I can use those to validate your parking so that you don't have to pay. W: | actually had them sent to my smartphone. Can | show you the receipts on my smartphone? M: Okay, that transaction number is all! need. You're good to go. W: Great, thank yout 1M: “You! receive a code by toxt message. Just enter the code on the sereen when exitingS6-SB CES TISIS B=HHIS, Of: M79, 47h O13 SSISOLN 9} 2ule BYE, API A ‘SULA FAME Sel dein Syoie Ae MERON TALS agaror er? i AUSUCL off! Be = olLPIES, aueLES dalla WE SoROIIS iz MAILTO? “AIO Qos ER AAES O18a Foie SNE else cigtal receipt 58. ae Ae one Som we 2ePR wane OE (oaeae Daa 12488 | UFO EA} OOPL EXPO RIE ASS we zOeIOKN VOUT reoeve a code by text message) Liz Igo 7 Se) ges (Gust enter the code on the sereon when exting) B2=m BEE (C) or Questions 59-61 refer to the following conversation | dus-us W: Today on Hometime Hobbies, “we're here with ‘Anérew Wickman, @ sculptor knowm for his use of reclaimed objects. Welcome, Mr. Wickman. [M: Thanks for having me here. | always love having an opportunity to share my work with others. That's why “ve recently started posting all the procedures with some photos on my Web site \W. I know you teach people how to use sea glass to tile a tabletop. "Could you tell us how this is done? IM: This craft involves arranging sea glass on a layer of adhesive. “recommend checking out the procedures | mentioned before. THEIpictires tmake it easier. 59-61 CIS BERS. Of 9 Hometime HobbesOLti, ME BI ANob Oe ‘Bale "A207 F Andrew Wiekmans Ba LeU. BSELICE, “Wickman 1: ORO Se) Ha 2HIgCC ee Olea A ES Be 7186S en BER. Tap “AION SAfolEO4 A} ‘ems OY BS Ae ARES 9%: AHNSOIA WIC} PeIS O1BH| oles ON EIS Bole ies BAICHD GD EID, ©-AO| OFLA Ske INT ae ay eau? oF Boke Ab S Sol wich eis MoE BILE =F 9h CSS SY mee ole EY Ie BA Sie Als eee ies. 1OFBI sculptor S21) kein for 2181 reclaimed ‘BEI opportuity 718 procedure 2A BA sea gass Hct -Selulciol oil =P MIEe Sal Sot FSO 27) ste SIRE HOI tabieop HOIRYE! cat 34 Ione Stele -SGOIG arrange WNP Iayer S achosve SRA check out ~@sienict 59. Eye saadeue sya 2ZeR weus eA, omer acrion estos 61[gt | 882901 oft 2271 Ancrow Wikrandh women 2eIawere hero with Andrew Wickman, a scupton $i Bo, Atl al aejmeieolgrilie e+ 2228 Bee COKL, Istetecgoyat | soupter > artet 60, s/t eapreiSs sawe xe PaROR aig aBee meg ace (muerte arte Beem 642 | 2eesot ofe7y ester AHRNBODL ict FeIE O18 Oks EE on cfs Bole We 7H cle = I ICO} HOI oH = 201 2) WEB 4 SI-LEDICouid you tol us how this is dons”) # 2 Bl, wile ue 29 One 20:9 8 + 1088 BEA AOL, 61. S121 915 mat PIES AR ec ainoea BET (fel ease meter (© MAIER tush Ht (O.Sgotzais 6p st OAMEO LES Ae Zee SN | as | 1c mr} ese ofsoy 1a ae eS at ZB BIC recommend checking cut the procedures mortloned before) 8 ‘Ree 2, 6 AOL AIF Sn SE I ABS INO AIEEE _RO'va recent started posting a tne procecurss wth some photos Com my Wb sits) Br 2 G26 AYER OY AOL ee EARL OD els 8 HOLD CHIBI D+ CE EE (BIOL, [oft |dract BC} show one's appreciation 2H eICt encourage BEG BCC Questions 62-64 refer to the following conversation and lst. ous-au W: Hey, Greg. “How are things coming along for turscay? Have you assigned the rest ofthe tasks? M: Yeo, "Vee fully prepared to have the investors come to our branch. Ms. Stevens will pick them up at tho airport, and “I'm almost cone with the sides ‘or the talk ll present. W: That'l be after lunch, right? M: Yes. And I'd lke to start by one o'clock, if that's possible. W: Sure. Ifyou check out these catering options, you can see that we don't have to get a big meal 62 BE1E4 Be ATIC How about we get the smallest number of courses? Then we could allot just one hour for lunch. M: “That counds perfect. 62-64 cig rele $32 A=AH10. Of: 3718, Greg. "32% Ao] ofS sin 49? Be we mus? UL “SASS 221 Neo Be Sul Seal iol. Stevens M7 SBOs 3S wate Hola “A WEB VES ‘sick aetol=e 491 ¢} 018. of 2 a one, 2257 SEU, sam rset HgoL Ajo Bois, Of We 0] SF 22) 88 airlel Mol 7S BRE athe 22 +e rola. “HA 47) 72 HE 298 EA ofS? Aj Galo a Uz Bee + we 712, eas eno, ‘Oceanside Catering | ae E74 Moma sit sees saa asset ey 1605Ba SRAM veswa | OWT acoign MERCI. fully SIE prepare EMICE Imestor “XP branch 7 catering $8.92] alot WEFCICE 62. Ot SHPO MEE, RoaoL Fe BOI Is AEP (A) RxsiSo| eas wee OIC. Os TVEMESH 20K (SRB0I R2go1 4B OK. OWN HewE 20 [ata | aero 29% 201 ofg>H siz aE PHOW ore tings coming ong for Thursday?) St OFFEI Bol, APE SHER 22) PHS 4 BUPL Be] SeICIAIWere fuly prepared to have the investors come o our branch) OSB ABE A)OK LOF6t commercial 2 ai SOI stiond BAC award BE act l2tAHOVE | come to ur ranch > viet tne oes 63, ote eoyhe sowing ne eeerR Waly eee EA @aeeteasee (wx x (0) 8 WH) ON BORE| ola | Beto) wire WES Bets ot BAIOISE 721 cH BEI ‘mast dona wih thesia or the talk il present) BOO ZI (C) orc. O'R select BEC} transportation BSE! LHHe/2H0F2 | pcosont > Give a prosertation 64. Ata etal APENES MALS. SLY ee BOIS aE A weATe ay 2oseel (esse (sss (oressze} Vent | setson 24 47419 fe 208 bit 1 OFSTIDHOW about we ‘et the smallest numberof courses?) 8 Oot Bol WAS “PA SS ‘3CIRCTat counds pariact) SIEM At AERO AERA 475788 Be Ne 2A Apis IH! Oy 710) wsswelR Igo BES A) orc, ‘Questions 65-67 refer to the following conversation and information. SeR-AU W: Welcome to Trinity Hercware. How may I help you? M: Hello. Pd tke ten gallons of paint in this color, the 8 foam green, W: Certainly, sit, That color needs to be specially mixed, so i'l be delivered tomorrow. M: That's fine, It's for my office, som not sure ‘whether the billing adcrese should be my branch or the headquarters. Could | cal you this afternacn to sive you that information? W: Of course. And if you need any other supplies, here's some information about our current ‘promotion. 'M: Oh, you know, “il buy a fan for my office. That'll help to dry the paint. W: Okay, and “if you need a professional to do the painting, 'd be happy to give you a recommendation. | knaw a lot of reliable painters. 6-67 iS nist aE ASLO, Of Tiny Herdworeol 28 248 ese Ick. OFSAI 9h =eInEO? We 2tgela, of AL 7B ate|nle toaeiE Aa edie, Of, <1 Rob SeRSojog ALA UL SE Lh SE aoa. a Alpugeta, a7 SAB ASE aor as SAIS C0 WAI Sol ors, = 20] Ae BES Sas ee? Of Sols. Tel Ce Bol BOHR, op] ey MISH Biola wis waLE 12: F, X71, OH ERS SETI OF ale. IH mele Bee E801 71019, Of: lt RIES BETH eA 7 77F01 eI SU 42012. 28 He MRSES wo wIES, Trinity Hercware Store FEMEES EA ee aT eH ee Fe ue Bae Ie Pel el BEL Ate HL PE) — SR BFE WL OF | mix BBeiCt bling access BFF. hoadquert B+ curent £299) prometion 24 GA} fan S71, 8571 ry BEIE_ professionel Bt recommenciaon #2! relabie 22 28 65. A 28h Bie 2 Oem OPI SNe EPP wae j@zenga (oaaias rr Lea | eon wera 8 I so oP ga] He A ‘2A SISERI BOM not suxe whether the bling adcress ehouls be my branch or the headquarters) 2 Oo Rae 3 BEE {2 \Coul I call ou ths afternoon to give you that lormation?) & ieee we (corc 66. AEE et APYRRE WAS. UTE 92S PRE BT AO1 B77 yz 871 ewes (once oatae Toit 1 Sasol expla wh) ae =m AIRE BEB SIL ARICt BON buy a fan for my office) 82, APH GRONM BHD] C1 79) ANS PUR TERR CI esIOR TeSICE FS BOI, 67. se/a8 ont sicia meio aie SeeR (0) at eg ae 2 sere sae a (Ovea7maEs tea (yas deel XeIoHe 2 Lela | susot onpEaRIESE erp gesilel M1 SE we restos 63SICH you need a profesional to do the painting, be happy to ‘gk you a recommendaton) BOSS AEE (BIC: Tos Tout} expedite AOI AICI 2 RAIOVE | give you a commendation -> Recommend ‘Questions 68-70 refer to the fellowing conversation and map. en-us W: Thanks for meeting me here, Mr. Coplin. Based Con the information you gave me, “this apartment building was the best match in our system. M: Great! “I'm really interested in this building because my company Is just down the street. Also, It would be great to have a security guard on site around the clock. \W: I'm glad you like it.I spoke with the building ‘owner this moming, and she said that all four of the Units on the Sth floor are available, Here's a map of the floor. M: Let's s00. Well, “I'd lke to be close to the levator, and facing the garden, if possible. W: Allright. “Let's look at that unit frst. 68-70 C8 CES EE BAMHI, Of: OLA 3 SIL FAM ZAHA, Coplin H. xow7t AEE aso igietes, xa) AABIOLA of OMFS ZEOL 74= sais, ee ated LAr wh 2 fel OLA | ROE OF ZHIO| ‘dois. eh, 442 NU eg Wr BOI I AE Se DE. Of of 01 EACH TUBA. OF Obok 2 ARSE OlO}7}, S500 2k aM OF O18 PHSICEA HOLS. P13 Ge] XIEAS. Ole] Sz. g, “SEMOIKe Tem, Hest Bale PIE pom x02. OF BARBUCE "Ae ta ES Ss, a eevee 68. SBe ore Fel EP wagaee @sse ane oxusovien ous Lote | ey prt ate uo pug AHI AAO 0 Ot © 20] 742) RCs apariment bung was the best match incur sytem) 2718 86 so] oe Bao i BS Ae Be seu nn WOR AaE 2002 BEE GOK. 69. 2a ‘efis AH suo et era OOH? jae aise xa 2c ase ae see HIRI (ee 2x7 ame. (Ooms axe ste8 It. ofa! | Sets01 BAPE we AP Hats BOF) O14 Ol AEOHOHE Be 1 Sa" realy interested inthis building becsuse my company isjust down he svoet) #222 BEE D)OK, J0¥e1 | toxble BEM! stict 22 measure 4] = 70. ARH ei API RE AIS SSE col oles BABI (Ajo sos, omesos (Cotas soa (potas Soase | A124 | ge 90n SePTEON HID, 7HeBIClL BBE eH ZO S ZACH ke to be close tothe elevator, and facing the garden, if possible) HRI=| Mok OF] AFH 2x SEL ets took at that unit rst) MENEZ ARE RRO BEIMOI|e 7 soTEe} S02e ol BAIS (WOT Sie Re SoIES BeOS Bue (AOI = ue | [aso | ‘soc: 7a) I | | vee 10181 {based on -01 26:64 securty querd 2 881 on ‘te BOL EROH_sround the clock 24421 ayer 2 RR unt AC, 7 64 B19 88 ooHLC PART 4 Questions 71-73 refer to the following broadcast. us 'M: Thank you for tuning in to Wendy's Bookshett. My quest today is Josy Marshall, the author of the best-selling novel Smoking Cannons. Today, you can listen to what inspired him to write this story and what he wants to say through this book. And, I'm very happy to start today's show with exciting news.*You will have a chance to mest Joey at @ book signing at Lackawana Bookstore in downtown this, ‘Saturday and Sunday. There will probably be a long line around the bookstore. "Come early and secure acopy! THRES wee BxoNS. 1: Wency’s Bookshelf Sal FHM ZHU. NOS at HABE MABHA| Ai ®) 37121 Joey MarshallgiHch 23 Oftseaite 32} 0| op}18 AES aia 2 281 274 01 NB Sol Wola Aol tHe IS Sou + BLIGE Aaja Soles £4102 Os Was Ape Sloj $24 71S. Moly S Seuiz} Woe Ny Leckawana BookstoreOIel AYRIsIONA Joey Stet 7B 7IXPH Sled ASIC ofS Aa “90 210] ue Bae. “Ba OHH YB REIS! Loft [tune into “ZAIRE ARISE author 24 xt novel A wnepve B2IB-FCI book signing A121 downtown A) podtetore 8 socure SIEAICH copy CBS) OF 71.381 Boi BROSS ALE vio, @asaes (amaaet 7 (Oye A | Biat | REROY O8 AE: HASH Att 21517121 Joey Marshall[2EnMy guest today is Joey Marshal, the author ofthe bes sling novel -) FF 7HEAHE OPIS ANH 28 2.561 71S HIEIAES oH cro wENE a +oSR ae 2 LO¥SI | weather forecast 27100 celebrity SH FBP preview 9231 72, He SO TIRS, of AOL Pe BOI Bs AEP comin wel ae @azanyae Comaqatsl war (see wes | eta | Breed o1y S201 BIR! A Lackawana Bookstore bso Ae Joey eH 7184 7APH-S ZOFEDU wil have a chance to mest Joey sta book signing st Lackawana Bookstore in downtown this Seturdy and Sunday) #222 EE (COI, Loft | clearance 51-321 release 784 AI 73. MMAR aniSoprHSS waIsIe ae SSID (a) ete SE @oaeea (ogerioerenea (BRE ogee 2 oe | ‘Questions 74-76 refer to the following ‘announcement. aus W: Good evening, ladies and gentlemen. “Tenight’s performance will begin in 15 minutes. Our theater's Ushers will happily guide you to your seats. "After the show, you can come up to the stage end have your picture taken with the cast. If you would like ‘10 do £0, just line up along the center aisle when ‘we ask you to, Please be sure to tum off your cell phones now. Afterwards, our gift shop, Memories & Momentos, will reopen. Feel free to browse the selection of souvenirs and merchandise related to the show. “It wil give a 10% discount to anyone with a ticket stub. TeT6 cs 218 BAIS. of elusilia, SAF gu of, “ob ¥ Beto) 9 SOLAS 2iguich. al Sg uREO! 717o| ofc FEI SHAE a 2ILc, "Be So, ethe SeloMN Seria wml ARIE AlN, Ug S42, 287 oa YOMCw, Amt vee a Be ‘SES me SS MAO MUCE He OO Sea BEI BA 7 “RADI BHEILICE. O10, AE A 22! MemoriessMomentos7t ou 28 2 ae, Join wee ee ea Bee OS seule, “ea WS 71s BENS 10% Wels Sel ABLE VOISLTucher RES happy 72¥01 cast BOIL AEEE tne UpBRAC center site SSR wn of ~B2C} feel iree to0ieel-ticr browse SHS" selection 40, SI61 2 souvenir 16S cobtedto ~Z12I81 uo Gaal Ba) Em, meaner 74.84 ete ofclots of ofa} ate BEE (zr @az0n (Ogpresont (0) ef} [ofet | AMO! 2 ef Bet0| 1st ROI 41st aolztaCTonight's| ‘performance wil bagi in 18 minutes) at GRU PHO of ‘2401 IE CL OFT thoato'e ushers wl pally qc restos 65you to your seats) 8 218 0H, +01 OIFOITIT Se Hel AOE sus goss ate (ort 75.0124 Sijolmsa, BAbFol 22 ol we 2K ()orp} geet ge 201. @ageerren zor. (mE 01 aE 201, © @HBo ASB BAB ae ZI, [oie | 2eso1 el or, eae Sele SESH NL ARE MIS +L |B AOIEEZIAter the show, you can come up tothe stage and have your picture taken withthe cast) 421222 a2 O}OKE 1 0F8t reception #8 281 lstibute WHEEIC! pose =H ASIC I ifetaaf0F2 | picture > photos cast Poviormecs 76.22 9H MemorlestMomentosOl 268 21 WOH @saigort. amet zee ae, (osasaguscec. (oy sees ae ZI, 164 | e201 12 £8 2PIR! MomoriesaMomentosal et, I ‘5g 7H ESOS Tom Bele & AOKEAGE wal give a 10% dscount to aryone witha ticket sub) $228 BEE BIC 1018 Icenovation 421 viewer 22, MELFBE give out BL! solace Questions 77-79 refer to the following excerpt from meeting. gar W: Let's begin with some changes to the building you may have herd about. “The esfsteria on the 4th floor will be closed for two weeks later this ‘month in order to undergo renovations. | know a lot ‘of you usually eat on-site, so I've tried to come up with a solution. ”% called Valley Café this moming to anange a special deal for you. The owner agreed to give our staff members 20% off their meals there during the construction. “Just show your ID when you order. And fer temporary employees who don't have IDs, Thaven't fergotien about you, "You can pick up a special pase from my office to present at the café, 66 BIEN aE OOM 77-79 C8 21 BHR AACS. Of: 1201 SHB 4 SUE VSO SA 7H wae Aton Ss age ANGO] BSE Dd He Olg 2H SA BS VS ARIUCE OfFite Clb7t ME ZB MOA AIBC 24s ar. lo, SNS 2t0H ULI} SLICE. "Oe OFF ORL EE (Se ate Ofeis- 221 Valley Caféol HOMERS. 2 Az BA Set ARON AME A] 21 ARIBOP 20% oleh FE Zot ‘Sask@uch "Eee ODS! oj SMe. elm 107 BE 4] SRILA, APF Ofeteod HOA i geeAeLIC, "aL APRO 720 AIE Sa SSS 71 + atic. Of I undergo 30, CE on-site 2H UOIA come up with =B2HUEL construction BA temporary employee AI EL pickup “2 7576 present MADE! 77.9 oly Sol sn}e] qHjoL ee Go| Beate a) chate}o| eka G>7B OIC (ae Feri sae 20KC, (O48 azt0 mE HOI. (0) 28801 2238 20K Lai | 22901 45 SUA] SPS LEP Fok Ow BIE Bes ‘2 8 AORERITRe cafeteria onthe Ath flocr vl be closed for two weeks later ths month inorder to undergo renovations) OO 3 Be (cor ot Ipasemont et expana SIC! ching sree AAAI] SC! renovate SICb inspect BCE He | cafeteria > dining area 78. o1¢/221 ‘nf Vabey Cate yg 12 cay oreo7 $8 @uve wert sie Coxssaze oi ra ARES R801 FF 1 e8ad | Beto Ot of eins Ste Hd eH OFPICEZXT Valley Cafeol B0HIC/T called Valley CaYé this morning to arrange & special daa! for you) 8 20a Si 7S Bete Be Bed OIE BaTRBS U4 BO BEE [OIC Lofft negovate Boies, eect I metAIOFE | arrange a scecial deal > negotiate acount 79, BERS SIs sat SEI Of CREA Soy LORELICHek BB OF BAB 21 ee2e7F (9) alse SUBS oforcfous Se 24 SoC @24= 4 Bat BRO G gC, (98 Aalg0i Aso zwopc,(0) 2 Sago (GH MBO BORE A Ie [eit 12: 0 eae Gee we + ee wee Sem MIDE! HO] -F2ET ust show your ID when you cree) B #IO7F = BA LE (temporary employees who don't have DSO Sete! 22, oat Talo ate aUa POL UNS Bt BRE 2H! + eIIVeu can ick up a special pass from ey offer to presant at the cats) A Bef, 07} Oe 2 ASHES Bt BIBS Bosal We aOR + ICH ASIN e Ie a Fa MEH Ae OE, 1OF8t cover AREF participate in ol OFeE ‘Questions 80-82 refer to the following telephone message. dau M: Hello, “'m caling to complain about your oor delivery service. Last week, I had ordered ‘some books and I received a call from one of your ‘custorner service representatives this morning. My package was supposed to be delivered sometime before noon and | was asked to be present to sign the form. So | stayed at home because | wanted to bring the textbooks to my evening class. However, fone hour before my class, my package stil didn't ative. "had to go to the library and check out the books. “Please call back to tell me if you ean make the delivery tomorrow afternoon. | have a dental appointment tomorrow morning. My number again is 674-9185, Thank you. 80-82 cig SOLIS TASS. HE: etoie, HANS! Clee we AAG Bojan aBiey eco. ALISO DAS Stl SEES Ob OfBON FH] a, AVA TENS So oI Aes Weeuc, MAMy Be ‘S01 WE OOOH, 17} AON AICO ELL! HoH LOE Sew. TAA AA 42901 3 BAB 1B 7A sols} Bol LBSUch Teel 40 AR! SON AA Sse ee cp SAO 72 3 ANB CHAHOF etch. “YR oat ised & 4 91851 A CH) IBLE. ADT He OFS Ala} RIB Of] OLN. 4B 674-9185 CIA) ARIE ZAP Buck Lofet | complain about ~of EH OIC BEEICE noor BA) EU representative SE, EF package AZ present ‘Ste, EUIGHE textbook BAL check cut ~QEHSHCE conta ‘appointment SI 8 Oe} 80. Saye ‘STE Of ML SEI we See oan 81. ols ate aba vag ueRerr aw 7ceEeeeCt coysigrersor gic (ms ae weIoraect. (a8 Her sec Feds | Srp AF Sater Bote os, SHON BE -BeHoPSgC!29 nad to goto the evar and check out the books) #2. 28 4He (CIE ofet reiesuo xt SeICt ne BH0P2 | check out > berow 32, aA SRP EOS aie PROP (a) a ato sea (©) 2PEPOICI ase =H (9) SeARIO| aE BUEN (yore OBA aLAHI 1 eepoy Lies eo) arn s+ SSI CHA ts Be eID (Presse callback oto me If you can make the davary tomorrow afternoon) 88222 BYE (NOK 101@1 | oseraton nour BBE ‘Questions 83-85 refer to the following excerpt fram ‘a meeting. aus M: know you all have a lot of work to do, so 1 keep this meeting briet. The holiday shopping ‘season is approaching, and “this s the time when we have the highest seles for our pots, fying pans, and more. As you may have noticed when you came In this morning, “we've cleared a large area nest the back ofthe store. This wil be used te demonstrate how to use some of our products, Now, I don’t think there wil be many changes tothe work schedule, “Even though we expect an increase in customars, ve already have twenty-five people working each shit. That shouldbe enough res103 67