Scribd
Upload
46 views1 page

Ferstahl Case - Akshaya

A quality culture refers to the shared beliefs, behaviors, and assumptions of an organization regarding quality. It stems from the organization's clearly defined goals, values, open communication, focus on process improvement, teamwork, and experiential learning. For an organization to have a quality culture, its leadership must effectively communicate and demonstrate that quality is an inherent value, and the organization must embrace the assumptions that defects have preventable root causes and that prevention is better than correction through inspection or testing.

Uploaded by

Akshaya Lakshminarasimhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
46 views1 page

Ferstahl Case - Akshaya

A quality culture refers to the shared beliefs, behaviors, and assumptions of an organization regarding quality. It stems from the organization's clearly defined goals, values, open communication, focus on process improvement, teamwork, and experiential learning. For an organization to have a quality culture, its leadership must effectively communicate and demonstrate that quality is an inherent value, and the organization must embrace the assumptions that defects have preventable root causes and that prevention is better than correction through inspection or testing.

Uploaded by

Akshaya Lakshminarasimhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

Ferstahl Case:

A quality culture is an attitude; it is the shared beliefs, behaviors and assumptions held by
members of an organization.

The best way to establish and maintain a positive quality culture is through clearly defined
 goals and values,
 open communication and access to information,
 a focus on process,
 teamwork, and
 on experiential learning.

Vision, values, goals and strategy are the guiding principles of a corporation and culture
culminates from them. Quality culture refers to the complete awareness, commitment,
attitude, and behavior of the organization with respect to quality. Corporate leadership
must effectively communicate and more importantly demonstrate quality as an inherent
value of the organization.

Four key assumptions must be embraced if an organization is to focus on process


improvement and live a quality culture:
1. There is a root cause for each defect.
2. Defects are preventable.
3. It is better to prevent than correct defects.
4. Inspection/testing can be reduced for capable processes.
Quality initiatives commonly deployed in an organization to focus on process
improvement such as, Six Sigma, TQM, Lean Manufacturing and Design Controls. 

You might also like