CITIZENS CHARTER

A Service Guide to our Customers

City Government of Zamboanga

Philippines
2017
 TABLE OF CONTENTS

I. Brief Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.1 Backgrounder on the Charter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2 Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3 Mission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.4 Maps of Zamboanga City Offices
1.4.1 City Hall Building. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.4.2 N.S. Valderosa & Pettit Barracks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.4.3 Tetuan and Tumaga Complex. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4.4 San Roque Motorpool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

II. Frontline Services Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-124

III. Performance Pledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

IV. Officer Directory / Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125-126

V. Redress Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

VI. Customer Feedback Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128-129

VII. Annexes
7.1 Zoning Schedule of Fees (Annex A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

1
I. BRIEF INTRODUCTION

1.1 Backgrounder on the Citizen’s Charter

The Anti-Red Tape Law also known as the Republic Act No. 9485 essentially
redefines public services by putting the interest of the public first and foremost as the
end goal of government service delivery. Thus, it mandates all government agencies
and instrumentalities to deliver public service in the most efficient manner for the
sake of the convenience of the public. It intends to remove red tape by doing away
with cumbersome procedures in the government agencies’ provision of services to the
public.

Republic Act 9485 seeks to prevent graft and corruption in the government and at the
same time, improve efficiency in government service delivery. It also helps promote
integrity and accountability in government service requiring all government agencies
to set up respective Citizens’ Charter.

Citizens’ Charter provides details of the government services to guide the public on
how to go about accessing such services, and guaranteed performance level that they
may expect for the services. In particular, it describes: a. the step by step process to
obtain a particular service; b. the persons responsible for each step of the process of
getting the service; c. the maximum time to conclude the process; d. the documents or
requirements to be presented by the customers (if applicable); e. the amount of fees to
be paid by the customer (if applicable) f. the procedure for filing complaints (if the
customer is not satisfied with the service).

Zamboanga City has developed a user-friendly Citizens’ Charter handbook which

aims to harness and deliver the best customer service experience in government
transactions.

The Citizens’ Charter creates an improved culture of public service excellence that
will give customers easy access to information and government services of the highest
quality.

1.2 Our Vision

“A Metropolitan City with rich unique history, culture and natural resources that is the
gateway to the ASEAN as the Economic hub Southwestern Mindanao, with a robust
biodiversity and sustainable development that is globally competitive where investments
thrive through good governance, and inclusivity and where people are God-loving,
empowered, resilient, safe and secure in unity, peace and harmony.”

2
1.3 Our Mission

a) Improve the quality of life of its citizenry through sound local governance that
delivers efficient and effective basic services and provides the necessary
infrastructure;

b) Preserve and promote its rich history and cultural heritage, protect and develop its
natural resources;

c) Establish itself as a global player in the transshipment of goods and services in the
ASEAN Region, particularly in the BIMP-EAGA as the “international gateway of the
region”

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4
 NS VALDEROSA STREET

PETIT BARRACKS

10

PETIT BARRACKS

5
TETUAN

TUMAGA COMPLEX

6
 SAN ROQUE MOTORPOOL

7
II. FRONTLINE SERVICES OFFERED
A. Business and Investment

1. Issuance of New Business Permit – Business One-Stop Shop (BOSS)

2. Renewal of Business Permit – Business One-Stop Shop (BOSS)
3. Issuance of Fishery Permits and Licenses
3.1 Fishery Establishment
3.2 Fishing Boat
3.3 Fishery Structure
4. Issuance of Veterinary Inspection Certificate as a requirement for Business Permit
5. Issuance of Locational Clearance for Business Permit
6. Issuance of Locational Clearance for Building Permit
7. Issuance of Subdivision Approval for Simple Subdivision
8. Issuance of Preliminary Approval for B.P. 220 and P.D. 957
9. Issuance of Development Permit for Building Permit for Projects under B.P. 220 and P.D.
957
10. Issuance of Environmental Certifications / Clearance for Dealer of Minor / Regulated
Forest Products
11. Issuance of Environmental Certifications / Clearance for Manufacturer / Dealer of Hollow
Blocks
12. Issuance of Environmental Certifications to Extract Sand & Gravel and Other Quarry
Resources / Filling Materials within Private Lot
13. Issuance of Environmental Certifications for Industrial Firms
14. Issuance of Building Permit
15. Issuance of Occupancy Permit
16. Renewal of Tricyle Franchise
17. Registration of Instrument of Weights and Measures
18. Issuance of Owner’s Copy of Updated Tax Declaration
19. Issuance of Certification
19.1 Property Holdings
19.2 No Improvement / With Improvement

B. Social Welfare

1. Assistance of individual in crisis situation

1.1. Transportation (Balik-Probinsya)
1.2 Medical
1.3 Burial
1.4 Natural / Manmade Disaster victims
2. Special Program for Employment of Students (SPES)
3. Persons with Disability (PWD)
3.1 Persons with Disability ID
3.2 Provisions of Assistive Device
3.3 Assisting Complaint on the Violation of Rights and Privileges for Person with
Disability
4. Burial Assistance
4.1 Embalming
4.2 Casket
4.3 Transportation

8
 C. Health

1. Issuance of Medical Certificate

2. Outpatient Service
3. Laboratory Service
4. Dental Service
5. X-Ray Service
6. Issuance of Burial Permit
7. Issuance of Health Certificate
8. Issuance of Sanitary Permit

D. Information and Others

1. Issuance of:
a. Sanggunian documents and certifications
b. Verbatim transcript of records / minutes of sessions / meetings / hearings
2. Provisions of Library Services
3. Registration of Birth
4. Registration of Marriage
5. Registration of Death
6. Registration of Court Order / Decree, Legal Instruments
7. Issuance of Certified copies of Civil Registry Documents
8. Delayed Registration of Birth
9. Delayed Registration of Marriage
10. Delayed Registration of Death
11. Delayed Registration of Court Order / Decrees, Legal Instruments
12. Application / Issuance of Marriage License
13. Filing of Petition for Correction of clerical error and Change of First Name/ Petition to
Correct the Day and/or Month in the Date of Birth or Sex under the provisions of Republic
Act no. 9048 & 10172
14. Other Registry Services
15. Procedure for the Release of Apprehended Driver’s License
16. Issuance of Permit for the conduct of activities regulated by City Ordinances (Motorcade,
Parade, Recorida, Rally, Processions, Product Exposure, hang Streamers and similar materials)
17. Issuance of Burial Contract for the conduct of Burial Services Regulated by City
Ordinance No. 394
18. Issuance of Tax Clearance
19. Issuance of Official Receipts for Payment of Taxes, Fees, Rentals and other charges
20. Issuance of Mayor’s Clearance / Certification
21. Request for Mayor’s Assistance
22. Assessment of Business Taxes
23. Assessment of Other Taxes, Fees and Charges
24. Retirement of Business
25. Deputation and Liquidation of Collections of Barangay Treasurers
26. Payment of Salaries and other Monetary Claims
27. Issuance of Certified Records
28. Issuance of Service Records and Certificate of Employment

9
29. Issuance of Certification of Leave Credits Balance
30. Administration and Training Services
31. Research and Planning Services
32. Operations and Warning Services

10
A. BUSINESS AND INVESTMENT

1. ISSUANCE OF NEW BUSINESS PERMIT - BUSINESS ONE-STOP SHOP (BOSS)

About the Service:

This service can be availed at the City Permits and Licenses Division, Office of the City Mayor,
Ground Floor, City Hall - Main, Zamboanga City, by any person and all establishments who wish to
legally operate a new business as mandated by law under Zamboanga City Revenue Ordinance 92-
008.

Clients:
Business establishments and individuals engage business

Pre-application Requirements:
1. Accomplished application form
2. DTI/SEC/CDA Registration
3. Occupancy Permit/Contract of Lease
4. Barangay Clearance
5. 2x2 picture of owner/permitee/manager

Other Requirements (Depending on the Type of Business):

1. Locational Clearance
2. Health and Sanitary Permit
3. Fire Safety Inspection Certificate
4. Fishery Permit (for Fishery-based businesses)
5. OCENR Clearance (for business involving Lumber and Sand & Gravel)
6. Veterinary Clearance (for poultry, live-stock and farm-based business)
7. Community Tax Certificate (Renewal year)
8. Other national offices’ clearances

Taxes and Fees:

1. Barangay clearance
2. Locational clearance See schedule of Fees
3. Health and Sanitary Permit See schedule of Fees
4. Business Tax Based on Capital – see schedule of fees
5. Regulatory Fees See schedule of Fees
6. Fire Safety Inspection Certificate Ten percent (10%) of the business tax and regulatory fees
7. Fishery Permit (for Fishery-based businesses)
8. OCENR Clearance
9. Veterinary Clearance
10. Community Tax Certificate Based on Gross Income

How to avail the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. APPLICATION. Secure Business 5 mins. Corazon I. Cairo
Application Form from issuing Licensing Officer III
officers and fill it up. (Permits and Nelson N. Aizon
Licenses Division, Office of the City Mayor) Licensing Officer II
11
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Jovyson C. Yeo
Licensing Officer I
Maria Louella M. Mandi
Licensing Officer I

Staff encodes the application 2 min. Corazon I. Cairo

Licensing Officer III
Nelson N. Aizon
Licensing Officer II
Jovyson C. Yeo
Licensing officer I
Maria Louella M. Mandi
Licensing Officer I

2. ASSESSMENT (BACKROOM Less than Backroom operation: Representative

OPERATIONS) 30 mins of each LGU regulatory offices and
National agencies
1. City Treasurer’s Office
Client waits for the one-time assessment 2. City Planning and
of all fees and charges. Development Office
3. City Engineers – Building
Division
4. City Health Office
5. City Agriculturist’s Office
6. City Veterinarian’s Office
7. City Tourism
8. OCENR
9. Bureau of Fire and Protection

3. PAYMENT and RELEASE of 5mins 4 counters - City Treasurer

BUSINESS PERMIT. Proceed to Collectors
the Payment ad Release section of the 4 counters - Bureau of Fire
BOSS. Protection Collectors

Staff prints Business Permit or Charilyn I. Dalaguit

Temporary Permit to Operate (TPO) for Clerk I
the signature of the Chief Licensing Maritess P. Vicete
Officer Utility Worker II
Arcelyn S. Ceballos
Administrative Aide I

Chief Licensing Officer signs and Benjie S. Barredo

releases the Business Permit/TPO. Licensing Officer IV
Note:
The TPO will serve as the Business Permit for the valid
period prescribed. Business Permit will be issued upon
completion/submission of all requirements.

12
2. RENEWAL OF BUSINESS PERMIT - BUSINESS ONE-STOP SHOP (BOSS)

About the Service:

This service can be availed at the City Permits and Licenses Division, Office of the City Mayor,
Ground Floor, City Hall - Main, Zamboanga City, by any person and all establishments with expiring
business permit who wish to continue to operate a business legally operate as mandated by law under
Zamboanga City Revenue Ordinance 92-008.

Clients:
Business establishments and individuals engage business

Pre-Application Requirements:
1. Basis for computation (BIR documents, financial statements, etc.)
2. Barangay Clearance

Other Requirements (Depending on the Type of Business):

1. Locational Clearance
2. Health and Sanitary Permit
3. Fire Safety Inspection Certificate
4. Fishery Permit (for Fishery-based businesses)
5. OCENR Clearance (for business involving Lumber and Sand & Gravel, etc)
6. Veterinary Clearance (for poultry, live-stock and farm-based business)
7. Community Tax Certificate (Renewal year)
8. Other national offices’ clearances

Taxes and Fees:

1. Barangay clearance
2. Locational clearance See schedule of Fees
3. Health and Sanitary Permit See schedule of Fees
4. Business Tax Based on Capital – see schedule of fees
5. Regulatory Fees See schedule of Fees
6. Fire Safety Inspection Certificate Ten percent (10%) of the business tax and regulatory fees
7. Fishery Permit (for Fishery-based businesses)
8. OCENR Clearance
9. Veterinary Clearance
10. Community Tax Certificate Based on Gross Income
How to avail the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. VERIFICATION. Secure Business 5 mins. Corazon I. Cairo
Application Form fromissuing Licensing Officer III
officers and fill it up. (Permits and Nelson N. Aizon
Licenses Division, Office of the City Licensing Officer II
Mayor) Jovyson C. Yeo
Licensing Officer I

13
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Maria Luella M. Mandi
Licensing Officer I

Staff verifies the information on the 2 min. Corazon I. Cairo

application form. Licensing Officer III
Nelson N. Aizon
Licensing Officer II
Jovyson C. Yeo
Licensing Officer I
Maria Louella M. Mandi
Licensing Officer I

2. ASSESSMENT (BACKROOM Less than Backroom operation: Representative

OPERATIONS) 30 mins of each LGU regulatory offices and
National agencies
1. City Treasurer’s Office
Client waits for the one-time 2. City Planning and
assessment of all fees and charges. Development Office
3. City Engineers – Building
Division
4. City Health Office
5. City Agriculturist’s Office
6. City Veterinarian’s Office
7. City Tourism
8. OCENR
9. Bureau of Fire and Protection

3. PAYMENT and RELEASE of 5mins 4 counters - City Treasurer

BUSINESS PERMIT. Proceed to Collectors
the Payment ad Release section of the 4 counters - Bureau of Fire
BOSS. Protection Collectors

Staff prints Business Permit or Charilyn I. Dalaguit

Temporary Permit to Operate (TPO) for Clerk I
the signature of the Chief Licensing Maritess P. Vicete
Officer Utility Worker II
Arcelyn S. Ceballos
Administrative Aide I

Chief Licensing Officer signs and Benjie S. Barredo

releases the Business Permit/TPO. Licensing Officer IV

Note:
The TPO will serve as the Business Permit for the valid
period prescribed. Business Permit will be issued upon
completion/submission of all requirements.

14
3. ISSUANCE OF FISHERY PERMITS AND LICENSES

About the Service:

The issuance of Fishery Permits and Licenses to Fishermen, Fishing Boat Operators of 3 gross
tonnage and below (motorized and non-motorized), Fishery Structure Operators and Fishery
Establishment Operators are required under the City Fishery Ordinance No. 2002-89 and Fishery
Ordinance No. 2005-133. The service of the Office of the City Agriculturist, Tetuan, Zamboanga
City accepts applications and conduct on-site inspection to evaluate compliance with the set
standards.

3.1 Fishery Establishment

Client:

Fishery Establishment operators

Requirements:

1. Application Form
2. Barangay Clearance
3. Community Tax Certificate (Cedula)
4. Establishment Inspection

Fees:
a. Flea/Wet Markets( Base on Assessment ) Ranging from P500.00 - P2000.00
b. Pet Shops (engage in aquatic/fishery products)
(Base on Assessment) Ranging from P600.00 - P2000.00
c. Marine Product Dealer Ranging from P1000.00 - P2000.00
(Buying Stations Engage in Aquatic/
Fishery products) Live, Fresh/Frozen,
Dried Fishery Products,
Assorted Shell Products, Fresh & Dried Seaweeds
d. Seaweeds Drying/Processing Plants Ranging from P1000.00 - P2000.00
(Un-refined raw material)
e. Hatchery for Fish& Other Aquatic Marine species Ranging from P1000.00 - P2000.00
f. Shipyard & Boat Making/Repair Establishment Ranging from P1000.00 - P2000.00
g. Salt Production Areas/Pond/Establishment Ranging from P1000.00 - P2000.00
h. Fish Vending (Stall basis) in Flea or Wet Markets P500.00
i. Sardines Factory (Canning) Ranging from P1000.00 - P2000.00
j. Sardines Factory (Bottled) Ranging from P1000.00 - P2000.00
k. Smoked Fish Plant/Establishment Ranging from P1000.00 - P2000.00
l. Seaweeds Drying/Processing Plants (Semi-refined) Ranging from P1000.00 - P2000.00
m. Fish Meal Processing Plants Ranging from P1000.00 - P2000.00
n. Fish Drying/ Processing Plants(“Bularan”) Ranging from P1000.00 - P2000.00
o. Fish Sauce (Patis) Processing Plants Ranging from P1000.00 - P2000.00
p. Marine Products Processing Plant( Fresh/Frozen) Ranging from P1000.00 - P2000.00
q. Ice Plants Ranging from P1000.00 – P2000.00
r. Cold Storage: (For fresh & dried fish) Ranging from P1000.00 - P2000.00
s. Fish Ports/Landing(s) :

15
 Non-Concrete Pier/wharf
a. (Docking for sustenance fishermen Ranging from P2000.00 – P10,000.00
of 3 Gross tons & below)
Concrete Pier/wharf
b. (For Own Fishing Vessel Use-Private)
(Concrete Structure for3.1 GT & above) Ranging from P2000.00 – P10,000.00

Concrete Pier/wharf
c. Large Scale/ Private-Commercialized
(Concrete Structure for3.1 GT & above) Ranging from P2000.00 – P10,000.00

How to avail the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Fill-out Application Forms
Fishery Establishment 15 mins. Mylene H. Delos Reyes
Utility Worker II

2. Submit application form together

with the requirements 5 mins. Mylene H. Delos Reyes
Utility Worker II

Office personnel site inspection for

fishery establishment 1 day Godofredo T. Oliveria
Senior Aquaculturist
Arlene S. Roca
Administrative Officer IV
Mylene H. Delos Reyes
Utility Worker II

3. Proceed to the Office of the City

Treasurer, City Hall for the payment 30 mins. CTO - Collector
of required fees/charges

4. Present OR for final recording

2 mins. Mylene H. Delos Reyes
Utility Worker II

Processing of fishery license/permit

1 day Mylene H. Delos Reyes
Utility Worker II

16
3.2 Fishing Boat – Motorized & non-motorized 3 gross tons and below

Clients:

Fishermen, Fishing Boat Operators

Requirements:
1. Application Form
2. Barangay Clearance
3. Community Tax Certificate (Cedula)
4. Police Clearance
5. Admeasurement

Fees:
For New – ranging from P425.00 – P750.00
For Renewal – ranging from P225.00 – P600.00

How to avail the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Fill-out Application Forms Rhemar C. Bayato
a) Municipal fishing boats 15 mins Aquaculturist II
Ramil G. Delos Reyes
Utility Worker II

2. Submit application form together 5 mins Analiza B. Salili

with the requirements Agricultural Technologist

Office personnel inspection, 1 day Rhemar C. Bayato

admeasurement Aquaculturist II
Ramil G. Delos Reyes
Utility Worker II

3. Proceed to the Office of the City 30 mins Roderick T. Pioquinto

Treasurer, City Hall for the payment CTO – Collector
of required fees/charges

4. Present OR for final recording 2 mins Analiza B. Salili

Agricultural Technologist
Rhemar C. Bayato
Aquaculturist II

Processing of fishery license/permit 1day Analiza B. Salili

Agricultural Technologist
Rhemar C. Bayato
Aquaculturist II

17
3.3 Fishery Structure

Clients:

Fishery Structure Operators

Requirements:
1. Application Form
2. Barangay Clearance
3. Community Tax Certificate (Cedula)
4. GPS Mapping / Survey

Fees:
Fishery Structure – P 200.00 to P 2,000.00

How to avail the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Fill-out Application Forms 15 mins. Rhemar C. Bayato
a. Fishery Structure Aquaculturist II

2. Submit application form together with 5 mins. Rhemar C. Bayato

the requirements Aquaculturist II

Office personnel inspection, GPS 1 day Rhemar C. Bayato

Mapping Aquaculturist II

3. Proceed to the Office of the City 30 mins. Roderick T. Pioquinto

Treasurer, City Hall for the payment CTO - Collector
of required fees/charges

4. Present OR for final recording 2 mins. Rhemar C. Bayato

Aquaculturist II

Processing of fishery license/permit 1 day Rhemar C. Bayato

Aquaculturist II

18
4. ISSUANCE OF VETERINARY INSPECTION CERTIFICATE AS A REQUIREMENT
FOR BUSINESS PERMIT

About the Service:

The service of the Office of the City Veterinarian, City Abattoir Compound, San Roque, Zamboanga
City issues Veterinary Inspection Certificate to establishments such as the meat market/channel
complying with existing rules and regulations on Revised Meat Inspection Code of Zamboanga City,
Livestock, Poultry Raising and its support industries such as veterinary supplies outlets, clinics, and
feeds production.

Clients:

Slaughterhouse Operators, Meat Vendors, Meat Shops, Veterinary Supply and Clinics
Animal Feed Supplies Livestock and Poultry Farm Owner and other Market/Channel
operators.

Requirements:

1. Duly accomplished application form

2. Slaughterhouse/Poultry Dressing Plant: National Meat Inspection Services Accreditation /
Locally Registered Meat Establishment Certification / Good Manufacturing Practices Manual
3. Meat Cold Storage, Meat Processing Plant and other Similar Establishment: Good
Manufacturing Practices or Good Operating Procedures Manual, Locally Registered Meat
Establishment Certificate/NMIS Accreditation
4. Roasting Place : Bureau of Animal Industry Registration – Animal Welfare Section
5. Veterinary/Animal Feed Outlet: Bureau of Animal Industry Registration
6. Livestock and Poultry Farms: Bureau of Animal Industry – Animal Welfare Section
7. Animal Clinic, Pet Shop: Bureau of Animal Industry – Animal Welfare Section

Registration Fee:

a. Slaughterhouses P 2,000.00
b. Poultry Dressing Plant P 2,000.00
c. Meat Processing Plant P 2,000.00
d. Meat Cold Storage Facility P 2,000.00
e. Other Similar Establishment P 2,000.00

License Fee:

a. Meat Vendor P 200.00

b. Meat Handler P 200.00
c. Meat Cutter/Butcher P 200.00
d. Meat Dresser P 200.00
e. Meat Dealer P 200.00
f. Entrails Dealer Handler P 200.00
g. Meat Delivery Van Operator P 200.00

19
Veterinary Inspection Certificate Fee:

a. Meat Market/Channel P 500.00

b. Veterinary Supply Outlet P 10.00
c. Animal and Aqua Feed Outlet P 10.00
d. Animal Clinic, Pet Shop P 10.00

How to avail the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Present duly accomplished form 1 minute Dr. Portia P. Quintas
Veterinarian IV
Mr. Vie Jay M. Eullaran
Meat Inspector II

2. Secure schedule of ocular inspection 1 minute Dr. Portia P. Quintas

Veterinarian IV

Office personal conduct ocular inspection 4 hours Mr. Vie Jay M. Eullaran
Meat Inspector II

3. Proceed to the Cash Receipts Division of Revenue Collection Officer

the -
of the City Treasurer, City Hall for payment
of required fees

4. Secure Veterinary Inspection Certificate 2 minutes Dr. Portia P. Quintas

Veterinarian IV

20
5. ISSUANCE OF LOCATIONAL CLEARANCE FOR BUSINESS PERMIT

About the Service:

All business establishments are required to secure Locational Clearance from the Office of the City
Planning and Development Coordinator, 2nd Floor, City Hall Annex Building, Zamboanga City upon
application for Business Permit to ensure that the business establishment is allowed in the chosen
location in accordance with the Land Use Plan, Zoning Ordinance and other relevant rules and
regulations.

Clients:

Business Permit Applicants

Requirements:

1. Photocopy of Land Title (FOR LOT OWNERS only)

2. Lease Contract duly notarized and photocopy of Land Title
3. Photocopy of Land Title and authorization from lot owner with Identification Card (ID) with
specimen signature (for Authentification of signature in the Authorization)
4. Affidavit from the adjacent low owner(s) interposing no objection to the project

Taxes & Fees:

Refer to Schedule of Fees of the City Ordinance No. 273.

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure Application Form for Locational 1 min. Engr. Lalane G. Benito
Clearance. Zoning Officer II
Engr. Marie June DR. Urmanita
Zoning Officer I
Ms. Sharon M. Espina
Administrative Aide IV

2. Submit duly accomplished Application 5 mins. Engr. Lalane G. Benito

Form with necessary requirements for Zoning Officer II
evaluation. Engr. Marie June DR. Urmanita
Zoning Officer I
Ms. Sharon M. Espina
Administrative Aide IV

Office staff conducts site inspection. If On site Mr. Allan B. Sanson

needed. (Tue. and Draftsman II
Thur.) Mr. Roger R. Santos
Draftsman I

21
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Office staff issues Order of Payment (if no 2 mins. Engr. Lalane G. Benito
inspection needed) Zoning Officer II
Engr. Marie June DR. Urmanita
Zoning Officer I

3. Proceed to Windows 2,3,4& 6 of the Cash 2 mins. Revenue Collection Section

Receipts Division of the Office of the Office of the City Treasurer
City Treasurer, Ground Floor, City Hall
for payment of required fees.
4. Submit Notarized Application Form, 10 mins. Engr. Lalane G. Benito
Official Receipt(s) and other Zoning Officer II
requirements for the preparation of Engr. Marie June DR. Urmanita
Locational Clearance/Temporary Use Zoning Officer I
Permit.

Final review of application. 15 mins. Ms. Ofelia A. Despalo,EnP

Assistant City Planning and
Development Coordinator
Engr. Rodrigo S. Sicat,MSc,EnP
City Planning and Development
Coordinator

Approval of Locational Clearance by 5 mins. Engr. Rodrigo S. Sicat,MSc,EnP

City Planning and Development City Planning and Development
Coordinator. Coordinator

Office staff releases approved Locational 5 mins. Ms. Sharon M. Espina

Clearance. Administrative Aide IV

22
6. ISSUANCE OF LOCATIONAL CLEARANCE FOR BUILDING PERMIT

About the Service:

All persons and entities who shall introduce any development or construction on a parcel of land, or
convert the present use thereof shall secure Locational Clearance at the Office of the City Planning
and Development Coordinator, 2nd Floor, City Hall Annex Building, Zamboanga City to ensure that
the building is in accordance with the Land Use Plan, Zoning Ordinance and other relevant rules and
regulations.

Clients:

Building Permit Applicants

Requirements:

1. Application form duly notarized

2. Certified True Copy of Land Title
3. In the absence of ownership, authorization from lot owner for the use of the lot or Contract
of Lease duly notarized (Original Copy or Certified True Copy)
4. Original Copy or Certified True Copy of Tax Declaration
5. Original Copy or Certified True Copy of Real Property Tax Clearance
6. Original Copy of Bill of Materials
7. Building Plans
8. Tax Map

Taxes & Fees:

Refer to Schedule of Fees of the City Ordinance No. 273.

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure Application Form for Locational 1 min. Engr. Jourdan I. Jimlani
Clearance. Zoning Officer I
Engr. Marie June DR. Urmanita
Zoning Officer I

2. Submit duly accomplished Application 5 mins. Engr. Jourdan I. Jimlani

Form with necessary Zoning Officer I
documents/requirements duly notarized Engr. Marie June DR. Urmanita
for evaluation. Zoning Officer I

Office staff conducts site inspection. On site Mr. Allan B. Sanson

(Tue. and Draftsman II
Thur.) Mr. Roger R. Santos
Draftsman I

23
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Engr. Jourdan I. Jimlani
Office staff issues Order of Payment (if no 2 mins. Zoning Officer I
inspection needed) Engr. Marie June DR. Urmanita
Zoning Officer

3. Proceed to Windows 2,3,4& 6 of the Cash 2 mins. Revenue Collection Section

Receipts Division of the Office of the Office of the City Treasurer
City Treasurer, Ground Floor, City Hall
for payment of required fees.

4. Submit Notarized Application Form, 10 mins. Engr. Jourdan I. Jimlani

Official Receipt and other requirements Zoning Officer I
for the preparation of Locational
Clearance/Temporary Use Permit.

Final review of application. 15 mins. Engr. Maria Gracia Concepcion E.

Sanson/Engr. Olive R. Baird
Planning Officer III/Planning Officer
II
Ms. Ofelia A. Despalo,EnP
Assistant City Planning and
Development Coordinator
Engr. Rodrigo S. Sicat,MSc,EnP
City Planning and Development
Coordinator

Approval of Locational Clearance by 5 mins.

City Planning and Development Engr. Rodrigo S. Sicat,MSc,EnP
Coordinator. City Planning and Development
Coordinator

Office staff releases approved Locational 5 mins.

Clearance. Ms. Gilda A. Villares
Sociologist I

24
7. ISSUANCE OF SUBDIVISION APPROVAL FOR SIMPLE SUBDIVISION

About the Service:

All lot owners are required to apply at the Office of the City Planning and Development Officer,
2ndFloor City Hall Annex Building, Zamboanga City for a Subdivision Approval for Subdivisions
within Zamboanga City.

Clients:

Lot Owners.

Requirements:

1. Accomplished Application form duly notarized.

2. Three (3) sets of the following documents duly signed and sealed by a Licensed Geodetic
Engineer/Engineer/Architect/Planner.
a. Site Development Plan (Schematic/Subdivision Plan) showing the proposed layout.
b. Vicinity Map drawn to scale showing the adjoining land use circulation network as
well as the existing facilities and utilities (at least 100 meters from the project
boundaries).
3. Certified True Copy of Title from the Register of Deeds and Latest Tax Declaration.
4. Deed of Sale/Memorandum of Agreement/Authorization if the land is not register in the
name of the applicant.
5. Certificate of Non-Tenancy from the Department of Agrarian Reform if the land is classified
as Agricultural.
6. Proof of access Right-of-Way/Conformance from the owner of the access road-right-of-way
to use same by the resultant lots.
a. Certification from the Barangay that the existing access road is a Barangay Road.
b. Certification from the City Engineer’s Office that the lot is Road Lot.
c. Certified copy of the Road Lot Title.
7. Purpose/Intent:
a. For Sale.
b. Subdivision among heirs/co-owners (Submit proof as such).

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure Application Form for Subdivision. 1 min. Engr. Maria Gracia Concepcion E.
Sanson
Planning Officer III
2. Submit duly accomplished Application 10mins. Engr. Maria Gracia Concepcion E.
Form with necessary Sanson
documents/requirements duly notarized Planning Officer III
for evaluation.

25
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Conducts site inspection,if needed. On site Engr. Maria Gracia Concepcion E.
(Tue. and Sanson
Thur.) Planning Officer III

Issues Order of Payment 1 min Engr. Maria Gracia Concepcion E.

Sanson
Planning Officer III

3. Proceed to Windows 2,3,4& 6 of the Cash 1 min. Revenue Collection Section

Receipts Division of the Office of the Office of the City Treasurer
City Treasurer, Ground Floor, City Hall
for payment of required fees.

Final review of application. 20 mins. Ms. Ofelia A. Despalo,EnP

Assistant City Planning and
Development Coordinator

Approval of the City Planning and Engr. Rodrigo S. Sicat,MSc,EnP

Development Coordinator and City Planning and Development
endorsement of application to the City Coordinator
Mayor for final approval.

Zoning Officer logs and releases 5 mins. Engr. Maria Gracia Concepcion E.
approved Subdivision Plan. Sanson
Planning Officer III

Office staff releases approved 2mins. Engr. Maria Gracia Concepcion E.

Subdivision Plan. Sanson
Planning Officer III

26
8. ISSUANCE OF PRELIMINARY APPROVAL FOR B.P. 220 AND P.D. 957

About the Service:

All lot owners and developers are required to apply at the Office of the City Planning and
Development Officer, 2nd Floor City Hall Annex Building, Zamboanga City for a Preliminary
Approval and Locational Clearance (PALC) before a Development Permit is issued.

Clients:

Lot Owners and Developers.

Requirements:

1. Accomplished Application form duly notarized.

2. Three (3) sets of the following documents duly signed and sealed by a Licensed Architect
/Engineer.
a. Site Development Plan (Schematic/Subdivision Plan) showing the proposed layout.
b. Vicinity Map with a minimum of two (2) km. radius from the periphery of the project
showing the relationship of the proposed project to existing community facilities and
infrastructure.
c. Survey Plan of lots as described by the TCT.
3. Certified True Copy of Title.
4. Tax Declaration and latest Real Property Tax Receipt.
5. Certificate of Non-Tenancy from the Department of Agrarian Reform if the land is classified
as Agricultural/Pasture Land to Rice and Corn.
6. Sworn statement as to nature, number and income level of beneficiaries.
7. Sworn statement as to the maximum selling price per unit.

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure Application Form for Preliminary 1 min. Engr. Lalane G. Benito
Approval and Locational Clearance. Zoning Officer II
Engr. Marie June DR. Urmanita
Zoning Officer I
2. Submit duly accomplished Application 30mins. Engr. Lalane G. Benito
Form with necessary Zoning Officer II
documents/requirements duly notarized Engr. Marie June DR. Urmanita
for evaluation. Zoning Officer I

If complete, Zoning Officer receives 1 min. Engr. Lalane G. Benito

application for site inspection. Zoning Officer II
Engr. Marie June DR. Urmanita
Zoning Officer I

27
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Site inspection by Zoning Officer. (Weds. & Engr. Lalane G. Benito
Fri.) Zoning Officer II
Engr. Marie June DR. Urmanita
Zoning Officer I

If incomplete, Zoning Officer issues 15mins. Engr. Lalane G. Benito

Notice of Deficiency. Zoning Officer II

If requirements and inspection are 2mins. Engr. Lalane G. Benito

completed, Zoning Officer evaluates the Zoning Officer II
application if found in order, issues Order
of Payment.

3. Proceed to Windows 2,3,4& 6 of the Cash 1 min. Revenue Collection Section

Receipts Division of the Office of the Office of the City Treasurer
City Treasurer, Ground Floor, City Hall
for payment of required fees.

4. Return to Office of the City Planning and 1 min. Engr. Lalane G. Benito
Development Coordinator and submit Zoning Officer II
Official Receipt(s).

Zoning Officer prepares Preliminary 3 hrs. Engr. Lalane G. Benito

Approval and Locational Clearance for Zoning Officer II
Subdivision.

Final review of application. 20 mins. Ms. Ofelia A. Despalo,EnP

Assistant City Planning and
Development Coordinator

Approval of Preliminary Approval by the 5 mins. Engr. Rodrigo S. Sicat,MSc,EnP

City Planning and Development City Planning and Development
Coordinator. Coordinator

Zoning Officer logs and releases 2 mins. Engr. Lalane G. Benito

approved Preliminary Approval and Zoning Officer II
Locational Clearance. Engr. Marie June DR. Urmanita
Zoning Officer I

28
9. ISSUANCE OF DEVELOPMENT PERMIT FOR BUILDING PERMITS FOR PROJECTS
UNDER B.P. 220 AND P.D. 957

About the Service:

All lot owners and developers are required to apply for a Development Permit at the Office of the
City Planning and Development Officer, 2nd Floor City Hall Annex Building, Zamboanga City.

Clients:

Socialized Housing Applicants.

Requirements:

See Application Form.

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure Application Form for 1 min. Engr. Lalane G. Benito
Development Permit. Zoning Officer II
Engr. Marie June DR. Urmanita
Zoning Officer I

2. Submit duly accomplished Application 30mins. Engr. Lalane G. Benito

Form with necessary Zoning Officer II
documents/requirements duly notarized Engr. Marie June DR. Urmanita
for evaluation. Zoning Officer I

If complete, Zoning Officer receives 1 min. Engr. Lalane G. Benito

application for site inspection. Zoning Officer II
Engr. Marie June DR. Urmanita
Zoning Officer I

Site inspection by Zoning Officer/Zoning (Weds. & Engr. Lalane G. Benito

Inspector. Fri.) Zoning Officer II
Engr. Marie June DR. Urmanita
Zoning Officer I

If incomplete, Zoning Officer issues 15mins. Engr. Lalane G. Benito

Notice of Deficiency. Zoning Officer II

If requirements and inspection are 2mins. Engr. Lalane G. Benito

completed, Zoning Office issues Order of Zoning Officer II
Payment.

29
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU

3. Proceed to Windows 2,3,4& 6 of the Cash 1 min. Revenue Collection Section

Receipts Division of the Office of the Office of the City Treasurer
City Treasurer, Ground Floor, City Hall
for payment of required fees.

4. Return to Office of the City Planning and 1 min. Engr. Lalane G. Benito
Development Coordinator and submit Zoning Officer II
Official Receipt.

Zoning Officer prepares Development 3 days Engr. Lalane G. Benito

Permit for Subdivision. Zoning Officer II

Final review of application. 20 mins. Ms. Ofelia A. Despalo,EnP

Assistant City Planning and
Development Coordinator

Approval of the City Planning and Engr. Rodrigo S. Sicat,MSc,EnP

Development Coordinator and City Planning and Development
endorsement of application to the City Coordinator
Mayor for final approval.

Zoning Officer logs and releases 2 mins. Engr. Lalane G. Benito

approved Development Permit. Zoning Officer II
Engr. Marie June DR. Urmanita
Zoning Officer I

30
10. ISSUANCE OF ENVIRONMENTAL CERTIFICATIONS / CLEARANCE FOR DEALER
OF MINOR / REGULATED FOREST PRODUCTS

About the Service:

The service of the Office of the City Environment and Natural Resources, Malasiga, San Roque,
Zamboanga City, accepts and reviews application and conduct inspection on site as to the presence
of cutting equipment for forestry products and its system of operations. The process is to ensure that
the collection and possession of minor/regulated and its products for purposes of trading are covered
by proper authorization from the Department of Environment and Natural Resources (DENR); or in
the case of coconut lumber, the authority emanates from the Philippine Coconut Authority (PCA).
The final output of the service is the Environmental Certification as basis for the issuance of dealer’s
business permit.

Clients:
Business establishment engaged in trading or manufacturing minor/regulated forest products

Requirements:

1. Good Lumber Dealer:

a. Department of Environment and Natural Resources Certificate of Registration as lumber
Dealer;
b. Re-Saw Permit in case with Sawmill; and
c. Official Receipt of Certification Fee

2. Coconut Lumber Dealer:

a. Philippine Coconut Authority Certificate of Registration as coconut Lumber Dealer;
b. Philippine Coconut Authority Re-Saw/ Band Saw Permit; and
c. Official Receipt of Certification Fee
Fees:

Certification Fee P 10.00

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure application form with checklist of For. Gerry R. Pollisco
requirements Chief, ENR Division

Receiving clerk receives application with 3 mins Ms. Maribel M. Baes

complete requirements Mr. FroilanP. Dancel

Department Head/ Asst. Dept. Head reviews 2 mins Engr. Reynaldo S. Gonzales
and issues instructions/ comments City ENRO
Dr. Eduardo M. Bisquera, Jr.
Assistant City ENRO

31
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Chief of ENR Division determines 20 mins. For. Gerry R. Pollisco
completeness of requirements based on Chief, ENR Division
advance inspection report and instructs
Forest Management Section personnel to
prepare the Certification for signature of
Department Head

Department Head signs Environmental 2 mins. Engr. Reynaldo S. Gonzales

Certification City ENRO

2. Claim signed certification from office 1 min. Ms. Maribel M. Baes

clerk

32
11. ISSUANCE OF ENVIRONMENTAL CERTIFICATIONS / CLEARANCE FOR
MANUFACTURER / DEALER OF HOLLOW BLOCKS

About the Service:

The service of the Office of the City Environment and Natural Resources, Malasiga, San Roque,
Zamboanga City, accepts, reviews application and determine the source of its quarry materials. The
process is to ensure that the source of sand as main component of hollow blocks emanates from legal
sources; hence, should be covered by the “Permit to Extract Sand and Gravel” issued by the City
Mayor. Otherwise, a supply contract agreement between the dealer and Sand/Gravel permittee
should be sought. The final output of the service is the Environmental Certification as basis for the
issuance of business permit.

Clients:
Business establishment engaged in manufacturing and/or selling hollow blocks

Requirements:

1. Supply contract, between dealer and supplier, a legitimate sand and gravel permittee
2. Official Receipt of the Certification Fee

Fees:

1. Certification Fee P 10.00

How to avail of the Service

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure application form with checklist of For. Gerry R. Pollisco
requirements Chief, ENR Division

Receiving clerk receives application with 3 mins Ms. Maribel M. Baes

complete requirements Mr. Froilan P. Dancel

Department Head/ Asst. Dept. Head reviews 2 mins Engr. Reynaldo S. Gonzales
and issues instructions/ comments City ENRO
Dr. Eduardo M. Bisquera, Jr.
Assistant City ENRO

For. Gerry R. Pollisco

Chief of ENR Division determines 20 mins Chief, ENR Division
completeness of requirements based on
advance inspection report and instructs
Mines and Geosciences Section personnel to
prepare the Certification for signature of
Department Head

33
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Department Head signs Environmental 2 mins Engr. Reynaldo S. Gonzales
Certification City ENRO

2. Claim signed certification from office 1 min. Ms. Maribel M. Baes

clerk

34
12. ISSUANCE OF ENVIRONMENTAL CERTIFICATIONS TO EXTRACT SAND &
GRAVEL AND OTHER QUARRY RESOURCES / FILLING MATERIALS WITHIN
PRIVATE LOT

About the Service:

The service of the Office of the City Environment and Natural Resources, Malasiga, San Roque,
Zamboanga City, accepts, reviews application based on letter of intent/barangay resolution, conduct
inspection/area assessment as to the suitability for extraction of certain volume of sand/gravel or
other quarry resources within the area applied for. The final output of the service is the
Environmental Certification as basis for the issuance of extraction permit.

Clients:
Construction Business, Developers, manufacturer and/or traders of hollow blocks

Requirements:

General Requirements

a. Request Letter for issuance of Environmental Certification

b. Barangay Resolution of No Objection issued by the Barangay where his extraction site is
located;
c. Sketch or Survey Plan of the area prepared by a Licensed Geodetic Engineer;
d. Environmental Enhancement and/or Rehabilitation Program;
e. Work Implementation Schedule;
f. Pictures of the Area;
g. O.R. of Certification Fee

Commercial Permit

a. Proof of Ownership or possession of the applied area in case the land applied for is
private land;
b. Environmental Compliance Certificate (ECC) from the Environmental Management
Bureau (EMB) of the Department of Environment and Natural Resources (DENR)
c. Area Clearance from Mines and Geosciences Bureau (MGB) DENR Regional Office

Special Permit

a. Certificate of Non-Coverage from the Environmental Management Bureau of the

Department of Environment and Natural Resources; and
b. Cross-section Profile of the area;

Industrial Permit

a. Clearance from the government agencies concerned that may be affected by the
operation;
b. Project Study prepared, signed And scaled, by a licensed Geodetic Engineer registered
with the Office of the City Mayor stating among others:
1. The nature and kind of materials applied for
2. Production rate

35
 3. Equipment and mechanics to be used
4. Financing scheme
5. Marketing
6. Technical & personnel operation
7. Rehabilitation plan
8. Economic feasibility study of the proposed operation

c. Initial Environmental examination report or environmental impact report;

d. Community Environment Resource Office certification Whether the area is public and or
private land; and
e. Proof of financial of technical capability of the applicant to develop and to rehabilitate the
area affected.
f. Copy of Environmental Compliance Certificate (ECC)

Fees:

1. Certification Fee P 10.00

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure application form with checklist 3 mins For. Gerry R. Pollisco
of requirements Chief, ENR Division

Ms. Maribel M. Baes

Mr. Froilan P. Dancel

Receiving clerk receives application with 2 mins Engr. Reynaldo S. Gonzales

complete requirements Department Head/ City ENRO
Asst. Dept. Head reviews and issues Dr. Eduardo M. Bisquera, Jr.
instructions/ comments Assistant City ENRO

Chief of ENR Division determines 20 mins For. Gerry R. Pollisco

completeness of requirements and instructs Chief, ENR Division
Mines and Geosciences Section personnel to
schedule and conduct site inspection/
verification.
Engr. Benjamin P. Rodenas
Conduct of site inspection and prepare 3 hours Environmental Management Specialist
application assessment report and II
rehabilitation plan evaluation with
recommendation.

36
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Approve the application assessment report 1 hour For. Gerry R. Pollisco
and rehabilitation plan evaluation and Chief, ENR Division
prepare the certification as requested by the
applicant.

Department Head signs Environmental 2 mins. Engr. Reynaldo S. Gonzales

Certification City ENRO

2. Claim signed certification from office 1 min. Ms. Maribel M. Baes

clerk

37
13. ISSUANCE OF ENVIRONMENTAL CERTIFICATIONS FOR INDUSTRIAL FIRMS

About the Services:

The service of the Office of the City Environment and Natural Resources, Malasiga, San Roque,
Zamboanga City, accepts and reviews application and conduct inspection on site as to the presence
of air/water pollution installation control facilities and its system of operations. The process is to
ensure that the air/water pollution installation control facilities are covered by proper
authorization/permits from the Environmental Management Bureau- Department of Environment and
Natural Resources (EMB-DENR). The final output of the service is the Environmental Certification
as basis for the issuance of business permit.

Clients:
Business establishment engaged in the processing / manufacturing of fish, tin cans, ice blocks
and other marine products

Requirements:

a. Copy of Environmental Compliance Certificate/Commitment(ECC) /Certificate of

Non-Coverage (CNC);
b. Copy of a valid Permit to Operate (PO), air pollution installation from DENR-EMB;
c. Copy of a valid Wastewater Discharge Permit (WDP), water installation from DENR-
EMB; and
d. Official Receipt of Certification Fee

Fees:

1. Certification Fee P 10.00

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure application form with checklist of 3 mins For. Gerry R. Pollisco
requirements Chief, ENR Division

Receiving clerk receives application with 2 mins Ms. Maribel M. Baes

complete requirements Mr. Froilan P. Dancel

Department Head/ Asst. Dept. Head reviews Engr. Reynaldo S. Gonzales

and issues instructions/ comments 20 mins. City ENRO
Dr. Eduardo M. Bisquera, Jr.
Assistant City ENRO
Chief of ENR Division determines
completeness of requirements based on For. Gerry R. Pollisco
advance inspection report and instructs Chief, ENR Division
Environmental Management Section
personnel to prepare the Certification for
signature of Department Head

38
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Department Head signs Environmental 2 mins. Engr. Reynaldo S. Gonzales
Certification City ENRO

2. Claim signed certification from office 1 min. Ms. Maribel M. Baes

clerk

39
14. ISSUANCE OF BUILDING PERMIT

About the Services:

All person, firm or corporation including any agency or instrumentality of the Government
wanting to Erect, Construct, Alter, Repair, Move, Convert or Demolish any building or
structure or cause the same to be done must first obtain a building permit from the building
official of the Office of the City Engineer, 2nd floor,City Hall Annex Building, Zamboanga City.

Clients:

General Public

Requirements:

1. Duly accomplished Application Forms

( ) Building Permit (Form 1)
( ) Electrical Permit (Form 2)
( ) Sanitary Permit (Form 3)
( ) Mechanical Permit (Form 4)
2. If the applicant is the registered lot owner
( ) Certified true copy of the Transfer Certificate of Title (TCT)
( ) Tax Declaration
( ) Current Real property Tax Receipt
3. If applicant is not registered lot owner
( ) Duly Notarized Copy of the Contract of Lease or
( ) Duly notarized copy of Deed of absolute sale or
( ) Duly notarized Copy of sale
( ) Authorization from the lot owner (Duly Notarized)
4. Minimum of (5) Five sets of standard plans and specifications prepared, signed and sealed
( ) By a duly Licensed Architect or Civil Engineer (Architectural or Structural Plans)
( ) By a duly Licensed Sanitary Engineer or Master Plumber (Plumbing or Sanitary Plans)
( ) By a duly licensed professional Electrical Engineer (Electrical Plans)
( ) By a duly licensed professional Mechanical Engineer (Mechanical Plans)
( ) Detailed Estimate of the project, Signed and sealed by a duly licensed Architect or
Engineer
5. Structural analysis and Design Computation for two (2) Storey and up.
6. Boring and Load Test for three (3) Storey and up.
7. Fire Safety evaluation clearance, from the Bureau of Fire Protection
8. Estimated Cost of the Project (Prepared, Signed and Sealed by a Duly Licensed Architect or
Engineer)
9. Locational Clearance from the City Planning and Development Office
10. Certificate of approval from DOLE (Safety Management Program).
11. And other clearance if necessary.

Taxes and Fees:

The National Building Code of the Philippines and its revised implementing rules and
Regulations approved by the Department of Public Works and Highways April 30, 2005.

40
How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure Building Permit application 5 Minutes Monnette Lorraine Luna
requirement checklist and prescribe Engineering Assistant
application forms from the information
Officer of the building and Industrial Maribeth Alvarez
Safety inspection Division Administrative Aid III

Fill up properly and completely prescribe

application forms for Building permit and
other ancillary permits (e.g Electrical Permit,
Sanitary Permit, Mechanical Permit

2. Secure Locational Clearance and Engr. Jourdan I. Jimlani

Approval of the same from the Office of Zoning Officer I
the City Planning and Development
Coordinator Engr. Olive R. Baird
Planning Officer II

3. Secure Sanitary approval from the City Engr. Dominic A. Gucon

Health Office Sanitary Inspector III

4. Fire inspection Certificate from the FO3 Marissa Taytay

Bureau of Fire Protection FO3 Anna Loraine F. Ortiz
FO2 Marie Cris C. Zalasa
FO1 Hershey Cayudong

5. Present all Building Plans, Specifications Monnette Lorraine Luna

and other Documents to the Information Engineering Assistant
Officer of the Building and Industrial
Safety Inspection Division for Maribeth Alvarez
completeness verification and acquisition Administrative Aid III
of the required section clearances from
other agencies.

6. Designated inspectors will evaluate and 15 Any Designated Inspectors from the
assess the building plans, specifications Minutes Building& Industrial Safety Inspection
and other documents for strict Division
compliance to Line and Grade,
Architectural, Electrical, Mechanical and
Structural Standards.

41
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
7. Proceed to Windows 1to8of the Office of 20
the City Treasurer, Ground floor, City Minutes Main Collection Windows 1 to 8
Hall for payment of required fees.

8. Proceed to the Building and Industrial 1 hour

Safety Inspection Division of the City FO3 Marissa Taytay
Engineers Office to have all permits FO3 Anna Loraine F. Ortiz
signed. (Architectural, Line and Grade, FO2 Marie Cris C. Zalasa
Electrical, Mechanical and Structural.) FO1 Hershey Cayudong

9. Submit all pertinent documents to the 15

Building Official for approval of the Minutes Christopher Q. Navarro, Mpa
Building Permit. OIC- City Engineer

10. Proceed to the Building and Industrial 20

Safety Inspection Division to have the Minutes George Infante
Building Permit Recorded. Record staff Const. &Maint. Man
releases the approved Building permit
with a corresponding number.

42
15. ISSUANCE OF OCCUPANCY PERMIT

About the Services:

All building or structure to be used or occupied and no change on the existing use or occupancy
classification of the building or structure or portion thereof shall be made only until the Building
Official from the Office of the City Engineer, 2 nd Floor, City Hall Annex Building, Zamboanga City
has issued a Certificate of Occupancy. A Certificate of Occupancy shall be issued by the Building
Official within thirty (30) days if after final inspection and submission of a Certificate of
Completion, it is found out that the building or structure is complaint with the requirements set forth.

Clients:

General Public

Requirements:

1. Copy of the Approved Building Forms

( ) Building Permit
( ) Electrical Permit
( ) Sanitary Permit
( ) Mechanical Permit

2. Certificate of Completion (Civil, Electrical, Sanitary and Mechanical)

3. Copy of the Approved Building Plans and Specifications
4. Copy of the Building Permit Fees and Fire Safety Inspection Certificate fee
5. Fire Safety Inspection Certificate for All types of Occupancy
6. Log Book sheet for Three (3) Storey Building and up

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure Occupancy Permit application 5 Minutes Monnette Lorraine Luna
requirement information Officer of the Engineering Assistant
building and Industrial information
Officer of the building and Industrial
Safety inspection Division. Maribeth Alvarez
Administrative Aid III
Fill up properly and completely prescribe application
(e.g Electrical Completion Permit, Sanitary
Completion Permit and Mechanical Completion
Permit.)

2. Secure Land Use and Zoning Approval Engr. Jourdan I. Jimlani

from the Office of the City Planning and Zoning Officer I
Development Coordinator
Engr. Olive R. Baird
Planning Officer II
43
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
3. Secure Sanitary Approval from the City Engr. Dominic A. Gucon
Health Office, Pettit Barracks, Initial Sanitary Inspector III
from Barangay Health Center for
Industrial and Commercial Buildings.

4. Secure Fire Safety Inspection Certificate FO3 Marissa Taytay

from Bureau of Fire Protection. FO3 Anna Loraine F. Ortiz
FO2 Marie Cris C. Zalasa
FO1 Hershey Cayudong

5. Present Approved Plans, Specifications 10 Monnette Lorraine Luna

and other Documents to the Information Minutes Engineering Assistant
Officer of the Building and Industrial
Safety Inspection Division for Maribeth Alvarez
verification. Administrative Aide III

6. Designated Inspectors will inspect the 3 Days

completed buildings and evaluate its Any Designated Inspectors from the
compliance with the approved plans on Building & Industrial Safety
file as to Architectural, Electrical, Line Inspection Division
and Grade Structural, Mechanical and
Sanitary Standards. Assessment of
Occupancy and Fire Safety Inspection
Fees.

7. Proceed to Windows 1to8 of the Office Main Collection Windows 1 to 8

of the City Treasurer, Ground floor, City
Hall for payment of required fees.

8. Proceed to the Building and Industrial 1 Hour & FO3 Marissa Taytay
Safety Inspection Division of the City 30 Min FO3 Anna Loraine F. Ortiz
Engineers Office to have the occupancy FO2 Marie Cris C. Zalasa
permit application signed as to FO1 Hershey Cayudong
Architectural, Line and Grade, Electrical,
Mechanical and Structural standards.

9. Submit all pertinent documents to the 15 Christopher Q. Navarro, Mpa

Building Official for Final approval of Minutes OIC- City Engineer
the Occupancy Permit
Rodrigo C. Rebollos
Assistant City Engineer

Reuben Samuel S. Apostol

Engineer IV

10. Record Staff releases the approved 15 George Infante

Occupancy permit Minutes Const. &Maint. Man

44
16. RENEWAL OF TRICYCLE FRANCHISE

About the Service:

The service of the Tricycle Adjudication Board located which can be availed of at the Office of the
City Leagl Officer, 2nd Floor, City Hall – Main, Zamboanga City, is particularly available to grantee
of a Certificate of Public Convenience to operate a motorized tricycle within the city as provided for
in Ordinance No. 185, series of 1996 as ammended by Ordinance No. 251, series of 2003 and furthr
amended by Ordinance No. 277 series of 2006.

Client:
Tricycle Operators

Requirements:

1. Previous year Franchise

2. Land Transportation Office C.R.
3. Official Receipt
4. Franchise Sticker
5. Motorized Tricycle Inspection Report Form
6. Requirements provided in the Application Form

How to avail of the Service:

IT WILL
FOLLOW THE STEPS TAKE PLEASE APPROACH
YOU
1. Secure the application form Tricycle 2 mins Victoria V. Fernandez
Adjudication Board Pilarcita N. Fonollera
2. Proceed to City Treasurers office 5 mins Graciana I. Santaner
(CTO) Tricycle assessment unit for LTOO-II
assessment of Franchise fees. Marilou T. Gregorio
Cashier I
3. Proceed to CTO Cash Receipt 5 mins
Payment and secure franchise
payment.

4. Return to the CTO Tricycle 5 mins

assessment Unit for Posting of
franchise payment.

5. Proceed back to TAB for sticker 2 mins Erlinda Mandi Luelo

Authentication

6. Weekly rotation inspection of 10 mins Noreno Briones

Tricycle at Pettit barracks BIR office (Monday- Dante Duque
Friday

1:00pm to
3:00pm)

45
 IT WILL
FOLLOW THE STEPS TAKE PLEASE APPROACH
YOU
7. Proceed to City Health, Central 1 day
Police Station, BIR, Barangay
concerned, Insurance Provider and
Emission Testing Centers to complete
requirements.

8. Submit complete requirements for 5 mins Mr. Franklin P. Ferrer

TAB clerk to prepare Tricycle Pilarcita N. Fonollera
franchise.

9. For TAB Member Signature 5 mins Erlinda Mandi Luelo

10. Franchise papers to 5 days Hon. Rommel S. Agan

SangguniangPanglungsod for
Councilor Rommel S. Agan
signature.

11. For Approval 1 day Atty. Jesus C. Carbon Jr.

Chairman- Tricycle Adjudication
Board

12. Send approved franchise to Land 20 mins Dante Duque

Transportation office ( LTO ) for Reynaldo Montesur
payment

13. TAB clerk releases franchise. 5 mins Victoria V. Fernandez

Pilarcita N. Fonollera

46
17. REGISTRATION OF INSTRUMENT OF WEIGHTS AND MEASURE

About the Service:

All instruments of weights and measures must be tested, sealed and licensed before being used. Only
units that are in accordance with the standard testers can be sealed and licensed.

Requirements:

1. Instrument of weights and measures for testing / calibration

2. Assessment details of fees to be paid

3. Official Receipt of payment

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Present instrument for calibration 3 to 5 Steve Michael B. Saura
mins. License Inspector I
Jose Trando T. Katigbak
Ticket Checker
Fe Christine A. Alfaro
Utility Worker I
(Business Tax and Fees Division)

2. Pay corresponding fees for Registration 2 mins. Main Collection Windows

(1 to 8)

3. Return to Business Tax and Fees 1 min. Steve Michael B. Saura

Division (BTFD) for sealing and License Inspector I
licensing of instrument Jose Trando T. Katigbak
Ticket Checker
Fe Christine A. Alfaro
Utility Worker I
(Business Tax and Fees Division)

47
18. ISSUANCE OF TAX DECLARATION

About the Service

The Service of the Office of the City Assessor, Ground Floor, City Hall Annex Building, Zamboanga
City, aims to established a permanent assessment record and provide the property owner with
information relative to the assessment of his / her real property. The output of this service is in
triplicate from where distribution is as follows:

Original copy for the City Assessor’s Office, duplicate copy for the Property Owner and the triplicate
copy for the City Treasurer’s Office.

Client:
Real Property owners

Requirements:
1. Deed of Sale
2. Transfer Certificate of Title
3. Certificate of Non Tax Delinquency (CTO)
4. Certificate Authorizing Registration (BIR)
5. Subdivision Plan (For Subdivided Lots)

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. APRAISAL AND ASSESSMENT DIV. 10 Mins
Receiving/Recording of Documents Aivelle A. Espiritusanto
Checking and verification for accuracy LAOO I
Completeness and correctness

2. APPRAISAL DIVISION 30 mins Edeline C. Wee

Preparation of Field Appraisal and Assessment Clerk II
Assessment Sheet (FAAS) Evelyn S.A. Falcatan
Assessment Clerk III
All Appraisers

3. TAX MAPPING DIVISION 5 mins Ma. Socorro E. Saavedra

Assignment of Property Index Number Tax Mapper I
(PIN) to FAAS Criselda P. Dimalanta
Utility Worker I
Emmanuel S. Ledesma
Draftsman I

4. APPRAISAL DIVISION 20 mins Jesus E. Araneta

Check, Review and Signature of Division Tax Mapper IV
chief

48
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
5. EVALUATION DIVISION 1 min Genecito P. Jungao
Evaluation and Recommendation for LAOO IV
approval of the City Assessor
6. CITY ASSESSOR 1 min Erwin E. Bernardo
Signature/Approval of FAAS City Assessor

7. ELECTRONIC DATA PROCESSING 3 mins Charlie S. Macoycruz

(EDR) SECTION Administrative Aide I
Encoding and Printing of Tax Declaration Ma. Rochelle R. Rodriguez
Assessment Clerk II
Cristy P. Salazar
Administrative Aide IV
8. ASSESSMENT RECORDS 5 mins
MANAGEMENT DIVISION Irene C. Allian
Final Review of Tax Declaration LAOO IV

9. EVALUATION DIVISION 1 min Genecito P. Jungao

With Initial Affixed Evaluation of Tax LAOO IV
Declaration

10. CITY ASSESSOR 1 min Erwin E. Bernardo

Signature/Approval of Tax Declaration City Assessor

11. RECORDS MANAGEMENT DIVISION 3 mins Priscila A. Ybañez

Releasing of Tax Declaration Crafts and Trade Helper

49
18. ISSUANCE OF CERTIFICATION
18.1 Property Holdings
18.2 No Improvement / with Improvement

About the Service

The Service of the Office of the City Assessor, Zamboanga City, aims to provide information on the
total real property ownership / holdings of individuals or corporations in a local government unit and
to serve as a basis for the computation of Transfer Tax with the City Treasurer’s Office and the
Capital Gain Tax and / or Documentary Stamp with the Bureau of Internal Revenue. The output of
this service is in duplicate form where distribution is as follows:

Original copy for the Property Owner and duplicate copy for the City Assessor’s Office.

Client:
Real Property owners

Requirements:
1. Duly Accomplished Request Form
2. Documentary Stamp

Taxes and Fees:

Certification P 30.00

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Submit request form to Office Clerk. 1 min Ma. Cristina A. Nicolas
Office Clerk receives/records documents Bookbinder I
Elinor L. Ballon
Utility Worker I
Ma. Cristina B. Delgado
Assessment Clerk I
2. Proceed to City Treasurer’s Office- 2 mins Window 2 - Jowelina C. Reyes
Collection corresponding fees RCC III
Window 4 - Rommel F. Santos
RCC II
Window 5 - Evelyn L. Enriquez
RCC II
Window 6 - Ester G. Limen
RCC II
Window 7 - Sheik R. Edding
LTOO II
Window 8 - Roderic T. Pioquinto
RCC II

50
3. Office Clerk encodes and prints 20 mins Ma. Cristina A. Nicolas
Certification Bookbinder I
Elinor L. Ballon
Utility Worker I
Ma. Cristina B. Delgado
Assessment Clerk I

4. Records Management Division Irene C. Allian

1 min
Chief signs Certification LAOO IV

5. City Assessor signs Certification Erwin E. Bernardo

1 min City Assessor

51
B. SOCIAL WELFARE

1. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION (AICS)

About the service

This is the provision of financial assistance to victims of calamities, death, unemployed individuals
due to loss of employment, hospitalization and transportation expenses under the Balik Probinsya
Program. The Social Workers from this Office will conduct rigid assessment before granting the
assistance to the client with a maximum of P3, 000.00.

Requirements:
TYPE OF ASSISTANCE REQUIREMENTS
Transportation Assistance (Balik Probinsya) Any Valid ID (Photocopy)
Certificate of Indigency issued by the Barangay
Medical Any Valid ID (Photocopy)
Certificate of Indigency issued by the Barangay
Medical Certificate/Abstract
Burial Any Valid ID (Photocopy)
Certificate of Indigency issued by the Barangay
Death Certificate
Natural/Man Made Disaster Any Valid ID (Photocopy)
Barangay Certificate
Fire Incident Report Issued by the Fire Dept.
Disaster Report – concerned Worker

How to avail of the Service:

FOLLOW THESE IT WILL

LOCATION PLEASE APPROACH
STEPS TAKE YOU
1. Proceed to the nearest 30 minutes Field Office I Ma. Jesusa A. Alvarez
Field Office for Ayala City SWO III
immediate assessment. Hall Rodeline June Patagoc
SWA
Marie Joy R. Cadelinia
SWA

2. Social Worker 30 minutes Field Office Priscilla G. Alejandro

prepares the Case II, Sta. SWO III
Study Report Barbara near Marichu S. Tangcalagan
OSCA SWA
Asdatul S. Sahidul
SWA

3. Social Worker 15 minutes Field Office Cristina Q. Mananquil

submits Social Case III, Sta. Maria SWO I
Study Reports and Barangay Hall Julienne Joy E. Garcia
other supporting SWA
documents for Maria Cristina A. Manog
CSWDO approval Social Welfare Aide

52
 FOLLOW THESE IT WILL
LOCATION PLEASE APPROACH
STEPS TAKE YOU
Field Office Belinda A. Tagbar
IV, Tetuan SWO III
Barangay Hall Fidelita S. Dejumo
SWO I
Nonila B. Valera
SWO I
Bernardita I. Modino
SWA

Field Office Asda S. Gonzales

V, Culianan, SWO III
near Culianan Minda B. Ramos
Barangay Hall SWO I- Manicahan areas
Lois O. Tigero
SWO I -Culianan Areas

Field Office Ednabel L. Angeles

VI-Curuan, SWO III
near Police Greta D. Masuki
Station Swa

Field Office Milagrosa P. Jalique

VII – Vitali SWO III
near Vitali Suzanne Grace C. Sepe
Barangay Hall SWA

4. CSWDO-Admin. Div. 20 minutes Rachel D. Fernandez

prepares relevant SWA
documents for
processing to
concerned departments

5. City Treasurer’s Office 15 minutes First floor of Cashier Concerned

releases check City Hall

53
2. SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS (SPES)

About the service

This is a program mandated under RA 7323 and amended by RA 7547 to help poor but deserving
students pursue their education by providing employment opportunities during summer and or
Christmas vacation with an objective to develop the intellectual capacities of children of poor
families and harness their potentials. This project is a joint venture between the Employer and the
Department of Labor and Employment (DOLE) of which the scheme of salary payment is 60% from
the Local Government and 40% from DOLE.

Coverage

The SPES Program is open to all qualified High School, College or Vocational Students or
Out of School Youths (OSY) who meet the following:

1. Age bracket: 15-30 years old

2. Enrolled during the present school year/term
3. Out of school youth who intends to continue his education
4. Parents’ combined net income is based on poverty threshold level of NEDA.
5. Obtained a passing grade during the school year/term referred above or in case of Out of
School Youth, the last year/term attended.
6. His/her parents have been displaced or about to be displaced due to business closure or
work stoppage provided he/she meets the requirement of Number 1,2 and 4 above.

Requirements:

1. Duly filled Registration Form o1 (2 copies) with 2x2 pictures attached

2. Any of the following to attest his/her age:
 Birth/baptismal certificate
 For 138 where age is specified
 Joint Affidavit of two disinterested parties pertaining to the age of student.
3. Any of the following to attest the students’ rating:
 Form138 (High School Report Card)
 Certification by School Registrar that the student has a passing school grade
during the previous semester/school year.
 Certified true copy of the student’s class card where his/her passing could be
determined.
4. Latest Income Tax Return of the Parents/or a certification from the employer/union president
that the parent of the applicant is to be displaced or have been displaced.

54
HOW TO AVAIL OF THE SERVICE

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Register and secure SPES Form 2 min. Lourdes S. Francisco
PPO II/PESO COORDINATOR
2. Present SPES Requirements for 5 min. Jessica P. Wee
Assessment SWA
Ma. Lucia R. Francisco
3. Qualified beneficiaries approved and 30 min. DCW I
posted list of students

4. Prepares Employment Contract 15 min.

5. Transmits for signature of concerned 1 day

parties

6. Qualified beneficiaries posted attends ½ day

SPES Orientation

7. Work in Communities or selected city 20 days

department

55
3. PERSONS WITH DISABILTIES (PWD)

About the service

Person with Disabilities include those who have long-term physical, mental, intellectual or sensory
impairments which interaction with various barriers may hinder their full and effective participation
in society on an equal basis with others. (UN Convention on the Rights of Person with Disabilities).

The PDAU is the implementing arm of the programs for Persons with Disability. The unit main
function is to monitor and advocate the rights and privileges for this sector in Zamboanga City.

The program is anchored under R.A. 9442 known as the Magna Carta for Persons with Disability as
amended by R.A. 10754 known as An Act Expanding the Benefits and Privileges of Persons with
Disability and Executive Order No. BC 02-2013 to summon violator/s relative to PWDs policies.

This program shall avail by a Person with Disability of Zamboanga City.

3.1 Persons with Disability (PWD) ID

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure PWD Form at PDAU or district 5 min. PDAU/District Field Social Worker
Field Office

2. Comply the following requirements:

 .75size recent picture four(4) pieces.
 Certificate of Disability
 Certificate of Residency Medical Doctor
Barangay Official

3. Submit the requirements for assessment at 30 min. PDAU/District Field Social Worker
PDAU/District Field Office

4. Record of Information and encode of ID 10 min. PDAU Staff

Card.

5. Transmit for signature of concern 3-4 days PDAY Staff

authority

6. Release of PWD ID Card and Brief 15 mins. PDAU/District Field Social Worker
Orientation on the rights and Privileges
for Persons with Disability

56
3.2 Provision of Assistive Device

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Initial interview to indigent 30 min. PDAU/District Field Social Worker
PWD/Immediate family

2. Comply the following requirements:

 One (1) whole body picture.
 Medical Certificate indicates the
disability and recommendation for the
assistive device.
 Certificate of Indigency Medical Doctor
Barangay Official

3. Submission of requirements for 3 days PDAU/District Field Social Worker

Assessment and Preparation of Social
Case Study Report.

3.3 Assisting Complaint on the Violation of Rights and Privileges for Person with Disability

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Initial assessment with complaint file by 45 min. PDAU Staff
the Person with Disability/Representative
with the following evidence (Official
Receipt from Government and Private
Entities)

2. Summon Violator/s for Hearing of the 1 day Welfare Division Chief/

complainant. PDAU Staff

3. Conduct of Hearing Proper 2 hr. Welfare Division Chief/

PDAU Staff

4. Elevate complaint to court and other Welfare Division Chief/

agencies when necessary. PDAU Staff

57
4. BURIAL ASSISTANCE

About the service

The City Social Welfare and Development Office, Special Operations Service Division is tasked
with the responsibility of determining who are truly the indigents in the granting of free burial
expenses in the maximum and fixed amount of SIX THOUSAND PESOS (Php 6,000.00). Said
amount shall be paid by the City Government directly to the Funeral Homes, if the deceased is a
Muslim, the amount allotted for embalming will be utilized to purchase white cloth or shroud.

Coverage:

Burial Assistance to indigents in the maximum and fixed amount of SIX THOUSAND PESOS (Php
6,000.00) for embalming, coffin and transportation expenses broken down as follows:

Embalming - Php 2,000.00

Coffin - Php 3,500.00
Transportation - Php 500.00

Php 6,000.00

Requirements:

1. 2 Xerox copies of Death Certificate duly registered by the City Civil Registrar’s Office
2. 1 original and Xerox copy of Barangay Certificate of Indigency
3. Statement of Account/Contract of Service from the Funeral Homes
4. Burial Assistance Slip to be secured from the city Mayor’s Office
5. CSWDO Staff tasked to process pertinent documents of applicants to avail the burial
assistance.

Who can avail?

1. Indigent Deceased-Beneficiaries

2. Non-GSIS/SSS Member or Pensioner

3. Indigent Deceased-Beneficiaries who availed the service of St. Peter Funeral Home is
excluded from burial assistance to be granted by the City Government of Zamboanga due to
the absence of Memorandum of Agreement entered between and among the two parties.

58
How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure and comply with the necessary 1 day Barangay concerned
documentary requirements Funeral Home
City Civil Registrar’s Office
City Health office
City Mayor’s Office

2. Administer Assessment of Eligibility 2 mins. Analyn T. Vero

SWA
Rizalinda M. Sojor
HHRA

3. If found eligible, encode 1 min. Ma. Lucia R. Francisco

Acknowledgement Receipt DCW I
Jessica P. Wee
SWA
Maria Cristina A. Sanson
PPW I

4. Review and Approval of documents for 1 min. Zenaida L. Castro

the burial assistance SWO III

5. Request for inspection and approval of 5 mins. City Accounting Office

burial assistance documents

6. Releasing of approved Acknowledgment 1 min. Analyn T Vero

Receipt and Burial Slip to the indigent SWA
beneficiary Rizalinda M. Sojor
HHRA
Ma. Lucia R. Francisco
DCW I
Jessica P. Wee
SWA
Maria Cristina A. Sanson
PPW I

7. Client to submit approved Burial 5 mins. INDIGENT BENEFICIARY

Assistance documents to the Manager of
Funeral Home

59
C. HEALTH

1. ISSUANCE OF MEDICAL CERTIFICATE

About the Service

This is a service of the Office of the City Health Officer, Pettit Barracks, Zamboanga City, certifying
medical conditions of an individual as to fitness or non-fitness to engage in work or other activities.

Clients

Job applicants, students, sick leave applicants

Requirements:
1. Official Receipt
2. Certification from attending physician

Fees
(Per City Ordinance No. 2005-132, dated 12/19/ 2005)
Certification Fee P 50.00

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure requirements from personnel at 1 min. Elaine M. Francisco
Window 3, Administrative Section. Administrative Aide
Nestor P. Destora
Administrative Aide

2. Proceed to the Cash Receipts Division of 2 mins. Elsie P. Candido

the Office of the City Treasurer, located Revenue Collection Officer I
at the back of City Health Office Marissa J. Eijansantos
building, Pettit Barracks for payment of Revenue Collection Officer I
required fees. Ismael M. Galanto, jr.
Revenue Collection Officer

3. Present Official Receipt and completed 5 mins. Elaine M. Francisco

requirements to personnel at window 3, Administrative Aide
administrative division for Nestor P. Destora
typing/encoding of Medical Certificate Administrative Aide

4. Present Medical Certificate to Outpatient 1 min. Medical Officer on duty

Department Physician for signature

5. Present signed Medical Certificate to 1 min. Elaine M. Francisco

personnel at window 3, Admin. Div. for Administrative Aide
verification Nestor P. Destora
Administrative Aide

60
2. OUTPATIENT SERVICE (OPD)

About the Service

A service rendered by the Office of the City Health Officer, Pettit Barracks, Zamboanga City,
through medical examination, diagnosis and treatment as deemed appropriate .

Requirements:
1. Official Receipt
2. Family Health Membership Card

Fees
(Per City Ordinance No. 2005-132, dated 12/19/ 2005)

1. Membership Card – Annual per family P 50.00

2. Consultation for members (with card) P 30.00
3. Consultation for non-members (without card) P 50.00

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Proceed to Out Patient Department for 5 mins. Georgina gregorio
assessment Nurse II
Jennylyn C. Guadalupe
Nurse I
2. Proceed to the Cash Receipts Division of 2 mins. Elsie P. Candido
the Office of the City Treasurer, located Revenue Collection Officer I
at the back of City Health Office Marissa J. Eijansantos
building, Pettit Barracks for payment of Revenue Collection Officer I
required fees. Ismael M. Galanto, Jr.
Revenue Collection Officer

3. Present family health card and receipt to 2 mins. Georgina gregorio

nurse on duty at Out Patient Department Nurse II
for admission and retrieval of record Jennylyn C. Guadalupe
Nurse I

4. Out Patient Department on-duty 10 mins. Medical Officer on duty

physician shall conduct examination,
diagnosis and treatment

61
3. LABORATORY SERVICES

About the Service

A service rendered by the Office of the City Health Officer, Pettit Barracks, Zamboanga City, as
diagnostic procedures in determining a client’s health condition.

Requirements:
1. Official Receipt
2. Laboratory exam order from attending physician/Out-Patient Department

Fees
(Per City Ordinance No. 2005-132, dated 12/19/ 2005)

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure laboratory exam order from 5 mins. Candelario Garcia, Jr.
attending physician/Out-Patient Medical Technologist II
Department

2. Proceed to the Cash Receipts Division of 1 min. Elsie P. Candido

the Office of the City Treasurer, located Revenue Collection Officer I
at the back of City Health Office Marissa J. Eijansantos
building, Pettit Barracks for payment of Revenue Collection Officer I
required fees. Ismael M. Galanto, Jr.
Revenue Collection Officer

3. Present Receipt personnel at window 1, 5 hours Candelario Garcia, Jr.

laboratory division for specimen Medical Technologist II
collection, analysis, typing of results and
signature

62
4. DENTAL SERVICES

About the Service

A service provided by the Office of the City Health Officer, Pettit Barracks, Zamboanga City that
includes dental examination, diagnosis, treatment, planning, and extraction.

Requirements:
1. Official Receipt

Fees
(Per City Ordinance No. 2005-132, dated 12/19/ 2005)
1. Annual Membership Fee P 50.00
2. Dental Certificate P 50.00
3. Consultation – Member P 30.00
Non-Member P 50.00
4. Extraction
Simple Extraction with anesthesia (provided CHO) P 80.00 / tooth
Simple Extraction (Anesthesia provided by patient) P 60.00 / tooth

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Register at Dental division for case 5 mins.
history interview and blood pressure
determination

2. See the dentist for examination, 3 mins. Dr. Rowel Lubian

diagnosis, treatment, and planning Dentist IV
Dr. Olivia Villena
Dentist II
Dr. Elmer About
Dentist II
Dr. Zandro B. Benitez
Dentist II

3. Proceed to the Cash Receipts Division of 2 mins. Elsie P. Candido

the Office of the City Treasurer, Pettit Revenue Collection Officer I
Barracks for payment of required fees. Marissa J. Eijansantos
Revenue Collection Officer I
Ismael M. Galanto, Jr.
Revenue Collection Officer

4. Present Receipt to personnel at the dental 10 mins. Dr. Rowel Lubian

division for service desired to include Dentist IV
tooth extraction when deemed necessary. Dr. Olivia Villena
Dentist II
Dr. Elmer About
Dentist II
Dr. Zandro B. Benitez
Dentist II

63
5. X-RAY SERVICE

About the Service

A service provided by the Office of the City Health Officer, Pettit Barracks, Zamboanga City, as a
medical diagnostic radiology procedure.

Requirements:
1. Official Receipt

Fees
(Per City Ordinance No. 2005-132, dated 12/19/ 2005)
1. Chest AP/PA (Adult) P 150.00
2. Chest AP/L (Child) P 200.00

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Register at the Radiology Division for 1 min. Andre’ Rivera
instruction and assessment Radiology Technologist III
Janeth Gomez
Radiology Technologist

2. Proceed to the Cash Receipts Division of 1 min. Elsie P. Candido

the Office of the City Treasurer, located Revenue Collection Officer I
at the back of City Health Office Marissa J. Eijansantos
building, Pettit Barracks for payment of Revenue Collection Officer I
required fees. Ismael M. Galanto, Jr.
Revenue Collection Officer

3. Present Receipt personnel at the 5 hours Andre’ Rivera

Radiology division for x-ray exam, Radiology Technologist III
reading of film result, typing of result, Janeth Gomez
and signature Radiology Technologist

64
6. ISSUANCE OF BURIAL PERMIT AND DEATH CERTIFICATE

About the Service

A service provided by the Office of the City Health Officer, Pettit Barracks, Zamboanga City, to
issue document as a requirement before a dead person can be buried and certifying a person’s death
before entering into the Registry of Death at the Office of the Civil Registrar.

Requirements
1. Official Receipt
2. Certification of Death from Hospital duly signed by an Embalmer or Death Verification
Notice from Nurse, Midwife, sanitation Inspector or Medical Officer of the barangay

Fees
(Per City Ordinance No. 2005-132, dated 12/19/ 2005)
1. Processing Fee for Death Certificate P 50.00
Exhumation Permit Fee P 50.00
Transfer of Cadaver Fee (Outside of Zamboanga City) P 100.00

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
HOSPITAL DEATH 1 min.
1. Secure Certification of Death from
Hospital duly signed by an Embalmer
from a Funeral Home.

2. Secure Requirements from personnel at 1 min. Joy Aninon

window 1, Admin Section. Administrative Aide
Rene Bucoy
Administrative Aide

3. Proceed to the Cash Receipts Division of Elsie P. Candido

the Office of the City Treasurer, located 1 min. Revenue Collection Officer I
at the back of City Health Office Marissa J. Eijansantos
building, Pettit Barracks for payment of Revenue Collection Officer I
required fees. Ismael M. Galanto, Jr.
Revenue Collection Officer

4. Present Receipt and other requirements to 2 mins. Joy Aninon

personnel at window 1, admin. Section Administrative Aide
for typing/encoding. Rene Bucoy
Administrative Aide

65
 IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
DEATH IN BARANGAY 5 mins.
1. Secure Death Verification Notice from
Medical Officer of the barangay.

2. Present Document to Outpatient 3 mins. Medical Officer on Duty

Physician for assessment.

3. Present to personnel at Window 1, 3 mins. Joy Aninon

Admin. Div. for typing/encoding. Administrative Aide
Rene Bucoy
Administrative Aide

4. Present Death Certificate to Outpatient 2 mins. Medical Officer on Duty

Physician for signature.

5. Proceed to the Cash Receipts Division of 2 mins. Elsie P. Candido

the Office of the City Treasurer, located Revenue Collection Officer I
at the back of City Health Office Marissa J. Eijansantos
building, Pettit Barracks for payment of Revenue Collection Officer I
required fees. Ismael M. Galanto, Jr.
Revenue Collection Officer

6. Present Receipt and other requirements to 1 min. Joy Aninon

personnel at window 1, Administrative Administrative Aide
Division for verification. Rene Bucoy
Administrative Aide

66
7. ISSUANCE OF HEALTH CERTIFICATE

About the Service

This is a service of the Office of the City Health Officer, Pettit Barracks, Zamboanga City, that issue
document as a requirement for job application and/or job renewal in order to determine health status-
suitability

Requirements:
1. Official Receipt
2. Food Safety Seminar Certificate
3. Occupational Permit
4. Laboratory Results

Fees:
(Per City Ordinance No. 2005-132, dated 12/19/ 2005)
1. Certification Fee P 50.00

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure Requirements from personnel at 1 min. Alberto Marcelino
Window 1, Sanitation Division Sanitation Inspector V

2. Proceed to the Cash Receipts Division of 2 mins. Elsie P. Candido

the Office of the City Treasurer, located Revenue Collection Officer I
at the back of City Health Office Marissa J. Eijansantos
building, Pettit Barracks for payment of Revenue Collection Officer I
required fees. Ismael M. Galanto, Jr.
Revenue Collection Officer

3. Attend Food Safety Seminar to be 5 hours

conducted by the Human Development
Empowerment Services

4. Present Receipt and other requirements to 30 mins. Alberto Marcelino

personnel at window 2, Sanitation Div. Sanitation Inspector V
for typing/encoding and signature

67
8. ISSUANCE OF SANITARY PERMIT

About the Service

This is a service of the Office of the City Health Officer, Pettit Barracks, Zamboanga City, that issue
document as a requirement in securing Business Permit to determine the sanitation condition of the
establishment.

Requirements:
1. Official Receipt
2. Business Permit Application form with number
3. Laboratory Results

Fees
(Per City Ordinance No. 2005-132, dated 12/19/ 2005)
1. Sanitary Inspection Fee P 100.00
2. Health Card Fee P 50.00

How to avail of the service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure Application form for Business 2 mins.
Permit with Business Application
Number from City Licensing Division,
City Hall

2. Present Application Form for Business 2 mins. Alberto Marcelino

Permit and secure Requirements for Sanitation Inspector V
sanitary permit from personnel at window
2, Sanitation Division.

3. Proceed to the Cash Receipts Division of 2 mins. Elsie P. Candido

the Office of the City Treasurer, located Revenue Collection Officer I
at the back of City Health Office Marissa J. Eijansantos
building, Pettit Barracks for payment of Revenue Collection Officer I
required fees. Ismael M. Galanto, Jr.
Revenue Collection Officer

4. Present Receipt and other requirements to 1 hour Alberto Marcelino

personnel at window 2, sanitation Sanitation Inspector V
division for typing/encoding and
signature

68
D. INFORMATION AND OTHERS

1. ISSUANCE OF:

a. SANGGUNIAN DOCUMENTS AND CERTIFICATIONS

b. VERBATIM TRANSCRIPT OF RECORDS / MINUTES OF SESSIONS /
MEETINGS / HEARINGS

About the Service:

Refers to documents adopted / enacted by the Sanggunian in the form of resolutions /

ordinances and other legislative measures duly certified by the City Secretary.

Refers to the transcribed proceedings of regular session / meetings / hearings in final form
duly certified by the City Secretary. These services can be availed at the Sangguniang Panlungsod,
R.T. Lim Blvd., Zamboanga City.

Client:
General Public

Requirements:

1. Letter Request
2. Billing note issued by the Office
3. Official Receipt as proof of payment

Taxes & Fees:

1. City Ordinance No. 92-003 as amended

How to avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Secure and fill up the request form 2 mins. Guard on Duty

2. Submit your request to the Records 1 min. Betty B. Tamparong

Division Administrative Aide IV
Emefrida F. Nanquil
Bookbinder II

The City Secretary, upon evaluation and 2 days Atty. Kenneth Vincent P. Beldua
review of the request, directs the Division (old City Secretary
Chief concerned to determine the amount of records) Carmencita L. Montojo
fees to be paid and prepares the documents. Local Legislative Staff Officer V

69
 10 mins. Leah L. vicente
(current Board Secretary IV
records) Leonila D. Domingo
Records Officer IV

3. Proceed to the Office of the City 30 mins. Revenue Collection Clerk

Treasurer located at the City Hall or at City Treasurer’s Office
the City Library and pay the necessary Elisa A. Zapanta
fees. Utility Worker II

4. Present the receipt of payments to the 1 min. Carmencita L. Montojo

Division Chief concerned where the Local Legislative Staff Officer V
document is being secured. Leah L. Vicente
Board Secretary IV
Leonila D. Domingo
Records Officer IV

5. Releasing of requested documents. 1 min. Carmencita L. Montojo

Local Legislative Staff Officer V
Leah L. Vicente
Board Secretary IV
Leonila D. Domingo
Records Officer IV

70
2. PROVISIONS OF LIBRARY SERVICES

About the Service:

The services are the following:

a. Assistance in borrowing and returning books, reading materials and others.
b. Access to various reading materials, including electronic resources and assistance in
locating information.
c. Provides facilities such as computers, printers, photocopying machines and other
responsive to the needs of the library users.
Client:
Reading Public

Requirements:

1. Library Card
2. Pass slip
3. Official Receipt

Taxes & Fees:

1. City Ordinance No. 2009-150

How to avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Register in the Log Book and deposit the 2 mins. Guard on Duty
customer’s baggage at the baggage
counter

2. Proceed to the information counter for 2 mins. Elisa A. Zapanta

guide/instruction Utility Worker II

For Card Holders:

A. Borrowing of Books/Materials

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Proceed to the Circulation Section for 2 mins. Anna Melinda B. Decir
Assistance Librarian I
Carmelita T. Agustin
Librarian III

71
2. Releasing of books/materials to the 5 mins. Anna Melinda B. Decir
customer, upon proper recording and Librarian I
issuance of pass slip Carmelita T. Agustin
Librarian III

3. Present to the Guard the pass slip 1 min. Guard on Duty

B. Borrowing of Books/Materials

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Pay to the deputized collector the 2 mins. Anna Melinda B. Decir
corresponding fees for use of computer, Librarian I
internet, multimedia, printing and Elisa A. Zapanta
photocopying Utility Worker II

2. Availment of the library facilities Computer Services

Rechelda E. Patrimonio
Librarian I
Elisa A. Zapanta
Utility Worker II

Photocopying Services
Mary Gail E. Aizon
Clerk I

72
3. REGISTRATION OF BIRTH

About the Service:

Civil registration is a continuous, permanent and compulsory recording in appropriate registers, of all
vital events in the life of an individual such as birth. Birth records determine a person’s legal identity
(name and nationality or citizenship), age, dependency, inheritance rights and others. The registered
birth record is considered legal and public document that present a prima facie evidence of the facts
contained in the record.

Client:
General Public

Reglementary Period for Registration:

Within 30 days from the time of birth

Place of Registration:
Place of occurrence

Requirements:

Timely Registered within the reglementary period:

1. Accomplished Certificate of live Birth (Municipal form No. 102, Series, 2007)
2. For unmarried parents Affidavit of Admission of Paternity with AUSF(Mother opted for the
child to use the surname of the father)
3. Affidavit of Legitimation if child is legitimated by subsequent marriage of parents
Taxes & Fees:

1. Acknowledgment/Admission- P100.00
How to Avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Submit duly accomplished prescribed 5 mins. Jovelyn T. Salapas
forms Clerk III

Office Clerk evaluates documents

(documents with discrepancies are
immediately returned for corrections)
Maria Cristina M. De Leon
Civil Registry Officer reviews and signs Registration Officer III
documents 3 mins. Arnie M. Rubio
Registration Officer II

73
 Dennis Von H. Enriquez
Office Clerk assigns registry 1 min. Bookbinder II
number/registers documents

2. Claim registered document from office Jovelyn T. Salapas

clerk: 1 day Clerk III
 Birth /Marriage/Death/Legal
Instrument/Court Order/Decree

Note:
 Birth Certificates submitted in
volumes by hospitals/Health
Centers claim the registered
documents in 2 days

74
4. REGISTRATION OF MARRIAGE

About the Service:

Civil registration is a continuous, permanent and compulsory recording in appropriate

registers, of all vital events in the life of an individual such as marriage. In its legal perspective, it is
primarily to establish and determine the civil status of every individual. The registered document is
considered legal and public documents that present a prima facie evidence of the facts contained in
the marriage certificate.

Marriage records establish the facts of the occurrence of marriage as proof of parentage to confer
legitimacy, inheritance rights, insurance benefits, pensions and other legal matters or benefits that
relate to a married man and his wife and their children.

Client:

General Public

Reglementary period for registration of marriage certificate:

 Marriage with License – within 15 days following the solemnization of marriage

 Marriage exempt from license requirement – within 30 days following the solemnization of
marriage

Place of Registration:
Place of occurrence

Requirements:

1. Accomplished Certificate of Marriage (Municipal Form No. 97, Series, 2007) with attached
Marriage License and Application for Marriage License
2. Affidavit of Cohabitation for marriage exempt from license under Art. 34 of EO No.209
3. Written request of both parties in a Sworn statement that the Marriage be solemnized in places
other than those authorize by law
How to Avail of the Service:
FOLLOW THESE STEPS IT WILL PLEASE APPROACH
TAKE
YOU
1. Submit duly accomplished prescribed 5 mins. Evangeline T. Racho
form to office clerk Assistant Registration Officer

Office Clerk evaluates documents

(documents with discrepancies are
immediately returned for corrections)

75
Civil Registry Officer reviews and signs 3 mins. Rosabel C. Delos Reyes
documents Registration Officer IV

Office Clerk assigns registry 1 min. Evangeline T. Racho

number/registers documents Assistant Registration Officer

Claim registered document from office clerk 1 day Evangeline T. Racho

Assistant Registration Officer
Note:
 Marriage Certificates submitted in
volumes by Solemnizing officers,
claim the registered documents in 2
days

76
5. REGISTRATION OF DEATH

About the Service:

Civil registration is a continuous, permanent and compulsory recording in appropriate

registers, of all vital events in the life of an individual such as death. The registered document is
considered legal and public document that present a prima facie evidence of the facts contained in
the death certificate. Death records provide legal facts relevant to claims for inheritance, insurance
and settlement of properties of the deceased.

Client:

General Public

Reglementary Period for Registration of Death Certificate:

Within 30 days from the time of death

Place of Registration:
Place of occurrence

Requirements:
Registration of Death/Fetal Death:

1. Accomplished Certificate of Death (Municipal Form No. 103 & 103A)

2. Burial Permit
3. Transfer Permit in case of burial outside Zamboanga City

How to Avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Submit duly accomplished prescribed 5 mins. Maria Luisa E. Del Castillo
form to office clerk Clerk III

Office Clerk evaluates documents

(documents with discrepancies are
immediately returned for corrections)

Civil Registry Officer reviews and signs 3 mins. Nelida A. Domingo

document. Registration Officer II

Office Clerk assigns registry 1 min. Maria Luisa E. Del Castillo

number/register documents. Clerk III

77
6. REGISTRATION OF COURT ORDER/DECREE, LEGAL INSTRUMENTS

About the Service:

Civil registration is a continuous, permanent and compulsory recording in appropriate registers, of all
vital events in the life of an individual. Registration of Court Orders/Decrees, Legal documents,
Affidavit to Use the Surname of the Father (AUSF), Acknowledgment, Adoption, Foundling,
Affidavit of Reappearance and other civil registry documents affected by modification are
considered legal and public documents that present a prima facie evidence of the facts contained in
these records. Registrations of these records affecting the civil status are primarily established to
determine the civil status of every individual.

Client:

General Public

Reglementary Period for Registration:

 Foundling – within 30 days from the date found/commitment of the child

 Court Order/Decree - within 10 days after the decree/order has become final and executory
o Adoption – within 30 days from the date it became final
 Legal Instruments – within 30 days from the date of execution except the following:
o Affidavit to Use the Surname of the Father) not later than 20 days after the execution
o Acknowledgment/Admission of Paternity of the instrument
o Legal Capacity – within 30 days from the date of issuance of the issuing embassy

Place of Registration:
 Court Order/Decrees – where the court is functioning
 Legal Instruments - where the instrument was executed except for the following:
o Affidavit of Reappearance – where the parties to the subsequent marriage are residing
o Marriage Settlement – where the marriage was recorded
o Admission of Paternity, Acknowledgment, AUSF, Legitimation,Voluntary Emancipation
of Minor and Parental Authorization on Ratification of Artificial Insemination – where
the birth of the child was recorded
 All legal instruments executed abroad shall be registered in the Civil Registry Office, Manila
 AUSF executed abroad shall be registered in the Philippine Foreign Service Post

Requirements:

Registration of Foundling

1. Accomplished Certificate of Foundling

2. Affidavit of the Finder stating the facts & circumstances surrounding the finding of the child
3. Certification of the barangay captain/police authority stating report made by the finder

78
Registration of Court Order/Decree:

1. Original copy of the decision with Certificate of Finality

Legal Instruments

1. Original copy of the Legal Instruments

o Affidavit of Acknowledgment/Admission of Paternity / Affidavit to Use the Surname of
the Father
- Birth Certificate
- Community Tax Certificate/CEDULA of parents

o Affidavit of legitimation executed by both parents

- Birth Certificate of the child
- Marriage Contract of parents
- Community Tax Certificate of parents
Taxes & Fees:
 Acknowledgment/Admission
 AUSF
 Legitimation
 Court Order
 Legal Capacity P100.00
 Pre-Nuptial
 Re-Appearance
 Admission of Paternity
How to avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Submit duly accomplished prescribed 5 mins. Ma. Jessica F. Dagamanuel
forms to office clerk Registration Officer III

(Documents with discrepancies are

immediately returned for corrections)

Civil Registry Officer reviews and signs 3 mins. Ma. Jessica F. Dagamanuel
documents Registration Officer III

Office Clerk assigns registry 1 min. Ma. Jessica F. Dagamanuel

number/registers documents Registration Officer III

79
2. Claim registered documents from office 1 day Shalom Mae T. Varquez
clerk Clerk I

80
7. ISSUANCE OF CERTIFIED COPIES OF CIVIL REGISTRY DOCUMENTS

About the Service:

Issuance of certified copies of civil registry documents provides an individual to obtain a true
and certified copy of his/her Birth, Marriage and Death, Foundling, and other civil registry records
for whatever purpose it may serve him/her.

Client:

General Public

Requirements:

1. Valid ID
2. Request for Birth record and other civil registry documents is subject to the provision of non-
disclosure of Birth Information under Section 7 of PD 603 of the Child and Youth Welfare
Code/R.A. No. 10173, “Data Privacy Act of 2012”
Taxes & Fees:
1. Research Fee - P50.00
2. Certification Fee - P30.00

How to Avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Fill out request/verification slip 5 mins. (For Birth Marriage Record & Legal
Instrument/Court Order, Foundling )
Ma. Jessica F. Dagamanuel
Registration Officer III
Asie II G. Tubil
Office Clerk evaluates request Clerk III

(For Death Record)

Maria Luisa E. Del Castillo
Clerk III
2. Proceed to Window/Counter No. 1 for 1 min. Revenue Collection Clerk
payment of required fees. City Treasurer’s Office

3. Submit verification slip with the official 1 min. For Birth Marriage Record & Legal
receipt to office clerk for schedule of Instrument/Court Order, Foundling )
release/issuance of claim stub. Ma. Jessica F. Dagamanuel
Registration Officer III
Office Clerk issues claim stub Asie II G. Tubil
Clerk III

81
 (For Death Record)
Maria Luisa E. Del Castillo
Clerk III
4. Present claim stub to office clerk for 1 day (For Birth Marriage Record & Legal
issuance of certified copy of civil registry Instrument/Court Order, Foundling )
records/certification of Non-Availability Pastor S. Ancheta, Jr.
of Record Clerk III
Ma. Jessica F. Dagamanuel
Note: Clerk III
If the result issued is non-availability of
record proceed to Windows 5/6 for (For Death Record)
requirements of delayed registration for Maria Luisa E. Del Castillo
Birth and Window No. 9 for Marriage Clerk III

82
8. DELAYED REGISTRATION OF BIRTH

About the Service:

The delayed registration of birth allows an individual to register information of vital events in
his life to be recorded in appropriate registers even after the prescribed period for registration from
the occurrence of the event.

Client:

General Public

Requirements:

Registration of Birth: (Beyond 30 days)

1. Accomplished Certificate of Live Birth (Municipal Form No. 102, Series 2007)
2. Negative Certification – LCR FORM 1B or 1C (Birth)
3. Documentary evidences showing the name, date and place of birth & filiations of the child such
as:
 Immunization/Nursery Card
 Baptismal/Dedication Certificate
 School Record (DepEd Form 137)
 Voter’s Registration Record
 Employment/Service Record
 Insurance Membership Record
4. Joint affidavit of 2 disinterested persons
5. Marriage Contract of parents/registrants
6. Latest Community Tax Certificate/ID of Father/mother/petitioner
7. Affidavit of Legitimation, if child is legitimated by subsequent marriage of parents
8. Affidavit of acknowledgement/admission of paternity (requires the consent of the child if of age)
pursuant to Civil Code and RA9255.
o For children ages 0-6 old – Mother or guardian (in the absence of the mother)
executes an Affidavit to Use the Surname of the Father (AUSF)
o For children ages 7-17 years old – Father executes Affidavit of Admission of
Paternity and the child executes the AUSF attested by the mother/guardian
9. Affidavit of Barangay Certificate and guardianship

Taxes & Fees:

1. Delayed Registration Fee - P 50.00

2. Certificate of Live Birth with Acknowledgment/Admission of Paternity- P100.00

83
How to Avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Submit duly accomplished prescribed 10 mins. Dennis Von H. Enriquez
form with the complete requirements Bookbinder II
Maria Jinky T. Garcellano
Office Clerk evaluates document. Assistant Registration Officer

2. Proceed to window/counter 1 for 2 mins. Revenue Collection Clerk

payment of the required fees. City Treasurer’s Office

For registration Birth, Officers interview 10mins. Maria Cristina M. De Leon

applicants Registration Officer III
Arnie M. Rubio
Registration Officer II

Office clerk posts the notice of list of 1 min. Dennis Von H. Enriquez
applicants for delayed registration of (posting Bookbinder II
documents in the bulletin board. period- 10
days)

Division Chief reviews and signs documents 5 mins. Lourdes J. Angeles

1 day after the completion of the posting Registration Officer IV
period

Office clerk assigns registry number and 1 min. Dennis Von H. Enriquez
registers documents Bookbinder II

3. Claim registered document from office 2 days

clerk. after the Maria Jinky T. Garcellano
completion Asst. Registration Officer
of the
posting
period

84
9. DELAYED REGISTRATION OF MARRIAGE

About the Service:

The delayed registration of marriage, allows an individual to register information of vital

events to be recorded in appropriate registers even after the prescribed period for registration from
the occurrence of the event.

Client:

General Public

Requirements:

For Registration of Marriage:

1. Accomplished Certificate of marriage (Municipal Form No. 97, Series 2007)

2. Negative Certification – LCR Form 3B or 3C (Marriage)
3. Affidavit executed by the solemnizing Officer/contracting parties stating the reason of the delay.
Taxes & Fees:

1. Delayed Registration fee - P 50.00

2. Preparation & Administering Oath of other documents - P 50.00

How to avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Submit duly accomplished prescribed 10 mins. Evangeline T. Racho
form with the complete requirements Assistant Registration Officer

Office Clerk evaluates document.

2. Proceed to window/counter 1 for 2 mins. Revenue Collection Clerk
payment of the required fees. City Treasurer’s Office

For registration of Marriage, Officers 10mins. Rosabel C. Delos Reyes

interview applicants Registration Officer IV

Office clerk posts the notice of list of 1 min. Evangeline T. Racho

applicants for delayed registration of (posting Assistant Registration Officer
documents in the bulletin board. period- 10
days)

85
Division Chief reviews and signs 5 mins. Rosabel C. Delos Reyes
documents 1 day after the completion of Registration Officer IV
the posting period

Office clerk assigns registry number and 1 min. Evangeline T. Racho

registers documents Assistant Registration Officer

3. Claim registered document from office 2 days

clerk. after the Evangeline T. Racho
completion Asst. Registration Officer
of the
posting
period

86
10. DELAYED REGISTRATION OF DEATH

About the Service:

The delayed registration of death, allows an individual to register information of vital events
in his life, be recorded in appropriate registers even after the prescribed period for registration from
the occurrence of the event.

Client:

General Public

Requirements:

For Registration of Death/Fetal Death

1. Accomplished Certificate of Death (Municipal Form No. 103, Series 2007)

2. Burial Permit/Transfer Permit
3. Negative Certification – LCR form 2B or 2C (Death)
4. Affidavit of the nearest of kin explaining the circumstances of death and the reason of the delay
5. Joint affidavit of 2 disinterested persons attesting to the facts of death
6. Church Record, Barangay Certification, Community Tax Certificate of petitioner

Taxes & Fees:

1. Delayed Registration fee - P 50.00

2. Preparation & Administering Oath of other documents - P 50.00

How to Avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Submit duly accomplished prescribed 10 mins. Maria Luisa E. Del Castillo
form with the complete requirements Clerk III

Office Clerk evaluates document.

2. Proceed to window/counter 1 for 2 mins. Revenue Collection Clerk
payment of the required fees. City Treasurer’s Office

For registration of Death, Officers 10mins. Nelida A. Domingo

interview applicants Registration Officer II

87
Office clerk posts the notice of list of 1 min. Maria Luisa E. Del Castillo
applicants for delayed registration of (posting Clerk III
documents in the bulletin board. period- 10
days)

Division Chief reviews and signs 5 mins. Nelida A. Domingo

documents 1 day after the completion of the Registration Officer II
posting period

Office clerk assigns registry number and 1 min. Maria Luisa E. Del Castillo
registers documents Clerk III

3. Claim registered document from office 2 days Maria Luisa E. Del Castillo
clerk. after the Clerk III
completion
of the
posting
period

88
11. DELAYED REGISTRATION OF COURT ORDER/DECREES, LEGAL INSTRUMENTS

About the Service:

The delayed registration of civil registry documents such as foundling, court orders/decrees
and legal instruments, allows an individual to register information of vital events in his life and be
recorded in the appropriate registers even after the prescribed period for registration from the
occurrence of the event.

Client:

General Public

Requirements:

1. Affidavit of Legitimation, if child is legitimated by subsequent marriage of parents

2. Affidavit of acknowledgement/admission of paternity (requires the consent of the child if of age)
pursuant to Civil Code and RA9255.
o For children ages 0-6 old – Mother or guardian (in the absence of the mother) executes
an Affidavit to Use the Surname of the Father (AUSF)
o For children ages 7-17 years old – Father executes Affidavit of Admission of Paternity
and the child executes the AUSF attested by the mother/guardian
3. Affidavit of Barangay Certificate and guardianship

Taxes & Fees:

1. Affidavit to Use the Surname of the Father- P100.00

2. Preparation & Administering Oath of other documents - P 50.00

How to Avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Submit duly accomplished prescribed 10 mins. Ma. Jessica F. Dagamanuel
form with the complete requirements for Registration Officer III
evaluation

2. Proceed to window/counter 1 for 2 mins. Revenue Collection Clerk

payment of the required fees. City Treasurer’s Office

89
For registration of Court Order/Decree, 10mins. Ma. Jessica F. Dagamanuel
Legal Instrument, Officers interview Registration Officer III
applicants

Office clerk posts the notice of list of 1 min. Shalom May T. Varquez
applicants for delayed registration of (posting Clerk I
documents in the bulletin board. period- 10
days)

Division Chief reviews and signs documents 5 mins. Ma. Jessica F. Dagamanuel
1 day after the completion of the posting Registration Officer III
period

Office clerk assigns registry number and 1 min. Shalom May T. Varquez
registers documents Clerk I

3. Claim registered document from office 2 days Shalom May T. Varquez

clerk. after the Clerk I
completion
of the
posting
period

90
12. APPLICATION/ISSUANCE OF MARRIAGE LICENSE

About the Service:

Marriage is a special contract of permanent union between a man and a woman entered into
in accordance with law for the establishment of conjugal family life. Marriage records establish the
facts of the occurrence of marriage as proof of parentage to confer legitimacy, inheritance rights,
insurance benefits, pensions and other legal matters or benefits that relate to a married man and his
wife and their children.

Client:

General Public

Requirements:

1. Birth Certificate or Baptismal Certificate

2. Parental consent (Age: 18-20 yrs. Old)
3. Parental Advice (Age: 21-24 yrs. Old)
 Pre-Marriage Counseling Seminar Certificate (PD No. 965 & Art. 16 of the Family Code)
 If previously married:
o Death Certificate of the deceased spouse
o Judicial decree of annulment or declaration of nullity of marriage, declaration of
presumptive death with certificate of finality
o For Filipino nationals divorced abroad-divorce decree with judicial recognition of
foreign decree
 If Member of the Armed forces of the Philippines/Coast Guard – Military/Coast Guard
Approval
 Certificate of No Marriage (CENOMAR)- 30 yrs old & above
 Community Tax Certificate
 For those living together as husband and wife for more than five (5) years:
o Birth Certificate of applicants and their children
 For Foreign Nationals:
o Legal capacity to contract marriage issued by their respective diplomatic or
consular officials
o Birth certificate
o Passport
o If divorced, original or certified copy of divorce decree
Taxes & Fees:

1. Marriage Application - P50.00

2. Marriage license - P50.00
3. Parental Advice/Consent - P50.00
4. Certificate of Legal Capacity - P100.00
5. Preparation and administering oath (Consent/parental Advice)- P50.00

91
How to Avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Accomplish Data Sheet and submit to 10 mins. Evangeline T. Racho
office clerk for evaluation and issuance Asst. Registration Officer
of list of the requirements.

Note: Upon completion of requirements - Stenelli Grace L. Saplad

submit the accomplished data sheet and Clerk I
requirements to office clerk for reevaluation

2. Proceed to window/counter 1 for 1 min. Revenue Collection Clerk

payment of required fees. City Treasurer’s Office

3. Return to office clerk and present 20 mins. Evangeline T. Racho

Official receipt for preparation and Asst. Registration Officer
processing of application for marriage Stenelli Grace L. Saplad
license/ marriage application exempt Clerk I
from License

4. Present processed application for 5 mins. Rosabel C. Delos Reyes

marriage license to the division Chief for Registration Officer IV
review.

5. Present processed application for 1 min. Alexander Eric F. Elias

marriage license to the Dept. head/Asst. Department Head
Dept. Head for signature/administering Maria Luisa G. Bugante
of oath Assistant Department Head

6. Return signed documents to Division 1 min. Rosabel C. Delos Reyes

Chief for record/instruction Registration Officer IV

Note :
- posting period for Application with
License: 10 days
- For Release Art. 34 Affidavit

7. Claim Marriage License after the 1 day after Evangeline T. Racho

completion of the required 10-day posting Assistant Registration Officer
Posting period. period

92
13. FILING OF PETITION FOR CORRECTION OF CLERICAL ERROR AND CHANGE
OF FIRST NAME/ PETITION TO CORRECT THE DAY AND/OR MONTH IN THE
DATE OF BIRTH OR SEX UNDER THE PROVISIONS OF REPUBLIC ACT NO. 9048
& 10172.

About the Service:

R.A. 9048 amends Articles 376 and 412 of the Civil Code of the Philippines. Article 376
prohibits the changing of name or surname of a person without judicial authority, while Article 412
prohibits any correction or change of entry in a register without a judicial order. The amendatory
provision of R.A. 9048 is Section 1, which provides:

Section 1. Authority to correct clerical or typographical error and change of first name or
nickname – No entry in a civil register shall be changed or corrected without a judicial order, except
for clerical or typographical errors and change of first name or nickname which can be corrected or
changed by the concerned city or municipal civil registrar or consul general in accordance with the
provisions of this Act and its implementing rules and regulations.

R.A. 10172 authorizes the correction of errors in sex or day and month of birth in the birth
certificate.

Client:

General Public

Requirements:

CCE – R.A. 9048, requirements may vary depending on the error contained in the document to
be corrected.
CFN - R.A. 9048, at least 4 documents showing correct first name such as:
1. Baptismal Certificate
2. Marriage Contract
3. Birth Certificates of children, if married
4. School Records
5. Voters Record
6. IDs
7. Other documents showing correct first name
8. NBI & Police Clearance for change of name purpose
9. Certificate of Employment with no derogatory records with the employer
10. Employer’s Certificate, if employed; Affidavit of non-employment if unemployed

CCE – R.A.10172, requirements for correction of sex or date and month of birth in the birth
certificate (present original copies and provide 2 photocopies of each):
1. NSO and LCRO copy of Birth Certificate
2. Earliest school record (elem. & HS Form 137)
3. Medical Records (Immunization/Laboratory Exams/Previous Hospitalization)

93
4. Baptismal Certificate
5. Clearances from the following:
o Employer – Certification of No Pending Cases (If not employed, Affidavit of
Non/Self-Employment)
o National Bureau of Investigation
o Philippine National Police
6. Medical Certification from an accredited gov’t physician certifying that the petitioner has not
undergone sex change or sex transplant
7. Other documentary evidences which may show the correct sex or date and month of birth such
as:
o Marriage Certificate
o Birth Certificate of children

NOTE: Requirements may vary depending upon the errors contained in the documents to be
corrected

Taxes & Fees:

1.Filing of the correction of clerical and typographical error (RA9048) - P1,000.00

2.Filing fee for change of first Name or Nickname - P3,000.00
3.Service Fee for Migrant Petition for Correction of clerical and typographical error - P 500.00
4.Service Fee for Migrant Petition for change of First Name or Nickname - P1,000.00
5.Petition to correct the day and/or month in the date of birth or sex (RA10172) - P3,000.00
6.Service Fee for Migrant Petition for correction of clerical error in the day and/or month in the
date of birth (RA10172) - P1,000.00
How to Avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Submit certified copy of document 20 mins. Mary Lorraine D. Telmo
subject for correction to employee for Registration Officer I
evaluation of requirements. Estrella Luz P. Endozo
Clerk I
Note: Petitioner files the petition with the
corresponding complied requirements for
evaluation/Notarization of Petition

2. Go to Department Head for interview 2 mins. Alexander Eric F. Elias

Department Head

3. Proceed to Window/Counter 1for 2 mins. Revenue Collection Clerk

payment of required fees. City Treasurer’s Office

4. Return to employees’ in-charge and 5 mins. Mary Lorraine D. Telmo

present official receipt for recording, Registration Officer I
posting and further instruction.

94
Note: Petition shall be posted for 10 Estrella Luz P. Endozo
consecutive days. Petitioner is advised to Clerk I
follow-up their petition with the Office 2
months after receipt of the petition to
determine if the same has been approved or
impugned by the Office of the Civil
Registrar- General, PSA, Mla.

Note: Petitions for Change of First Name/

Correction of sex or day and month of birth
in the birth certificate shall be published in a
newspaper once a week for 2-consecutive
weeks.

Note: Migrant petitions for CFN, petitions

shall be published in a newspaper of general
circulation (Local or National newspaper)

95
14. OTHER REGISTRY SERVICES

How to Avail of the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH

TAKE
YOU
 PSA Endorsement of civil registry
documents:
 Birth Note: Expedito M. Miguel
 Marriage Assistant Registration Officer
 Death The
 Court Order/Decree, Legal release of
Instruments registered/
request
documents
 Out-of-Town registration of civil registry varies,
documents: depending (For Birth)
 Birth upon the Leonides H. Despalo
 Marriage action Bookbinder II
taken by
 Death
the
 Court Order/Decree, Legal (For Marriage)
concerned Rosabel C. Delos Reyes
Instruments
Municipal Registration Officer IV
/Civil
Registrar (For Death)
where the Nelida A. Domingo
documents Registration Officer II
registered
or the (For Court Order/Decree/Legal
Philippine Instruments)
Statistics Ma. Jessica F. Dagamanuel
Authority Registration Officer III
(PSA) for
endorseme
nt of
documents
.

96
15. PROCEDURE FOR THE RELEASE OF APPREHENDED DRIVER’S LICENSE

About the Service:

The releasing of driver’s license allows the driver to claim their apprehended drivers’ license in a
organize and systematic manner.

Clients:

Internal (Within the office), External Clients (Employees from the City Offices/other Agencies),
Employees separated from the City Government, and General Public.

Requirements:

1. Citation Tickets
2. Official Receipt
3. 3 Valid ID
4. In case of a proxy, present an Authorization Letter together with one (1) valid ID of the proxy and
photocopy of the ID of the owner.

How to avail the Service:

FOLLOW THESE STEP IT WILL PLEASE APPROACH

TAKE
YOU
1. For confiscated license, verify your name 2 mins. Verification Table
first in the list of licenses if it was
already turned-over by the Apprehending
Office/Units/Police Stations.

If your name is not on the list, kindly return

the following day

2. Proceed to the City Treasurer’s Office for 2 mins City Treasurer’s Office
ST
payment. 1 Floor City Hall-Main Building

3. Return to City Administrator’s Office to 2 mins. Releasing Clerk 1

present Citation Ticket together with the City Administrator’s Office
Official Receipt to claim the Driver’s
License.

4. Wait for your name to be called and 2 mins. Releasing Clerk 2

approach the releasing table to claim the City Administrator’s Office
Driver’s License

97
16. ISSUANCE OF PERMITS FOR THE CONDUCT OF ACTIVITIES REGULATED BY
THE CITY ORDINANCE (MOTORCADE, PARADE, PROCESSIONS, PRODUCT
EXPOSURE, HANG STREAMERS, AND SIMILAR MATERIALS)

About the Service:

The permit issue allows anyone to construct/install, post or display of temporary archer, billboards,
banners, streamers and similar materials in public places at the same time it regulates the
location/manner of installation of the same pursuant to the City Ordinance No. 333 at the Office of
the City Administrator, 2nd floor, City Hall-Main, Zamboanga City.

Clients:

External Clients (Employees from City Offices/other Agencies), Employees separated from the City
Government, and General Public.

Requirements:

1. Customer’s Letter Request

2. Official Receipt

Taxes & Fees:

1. Activity parade, motorcade, rally, recorida, product exposure

2. Streamer
3. Deposit for 7 days exposure

How to avail the Service:

FOLLOW THIS STEPS IT WILL PLEASE APPROACH

TAKE
YOU
1. Submit letter request to clerk. 5 mins. Christine Mae P. Diamante
Administrative Aide IV

City Administrator’s instruction/preliminary 2 mins. Josephine Magdalene A. Barredo

approval Administrative Officer III

2. Proceed to the business taxes and fees 3 mins. City Treasurer’s Office
division, Office of the City Treasurer, 1st Floor
Ground Floor, City Hall for payment of
required fees.

3. Proceed to windows 2, 3, 4 and 6 of the 2 mins. City Treasurer’s Office

Cash Receipts Division, Office of the 1st Floor
City Treasurer, Ground Floor, City Hall
for payment of required fees.

98
4. Return to the City Administrator’s Office 6 mins. Gladys F. Alvarez
for the permit preparation. Administrative Aide VI

City Administrator’s or his designated in 2 mins. Marie Angelique C. Go

charge signs the permit. City Administrator
Jose Genaro R. Yap-Aizon, Ph.D.
Assistant City Administrator for City
Affairs
Cesar G. Raz
Assistant City Administrator
For Operations

5. Staff records and release permit applicant 2 mins. Michael C. Catequista

Administrative Aide VI

99
17. ISSUANCE OF BURIAL CONTRACT FOR THE CONDUCT OF BURIAL SERVICES
REGULATED BY CITY ORDINANCE NO. 394

About the Service:

The burial contract allows anyone to conduct burial services at Mampang Public Cemetery pursuant
to City Ordinance No. 394, at the Office of the City Administrator, 2 nd Floor, Main Building,
Zamboanga City.

Clients:

External Clients (Employees from City Offices/other Agencies), Employees separated from the City
Government, and General Public.

Requirements:

1. Death Certificate (From the Office of the City Civil Registrar)

2. Burial Permit (From City Health Office)
3. Indigent Certificate (If the deceased is an indigent)

Taxes & Fees:

1. Ground Floor = P10,000.00

2. 2nd Floor = P9,000.00
3. 3rd Floor = P8,000.00
4. 4th Floor = P7,000.00

How to avail the Service:

FOLLOW THESE STEPS IT WILL PLEASE APPROACH
TAKE
YOU
1. Submit requirements to the receiving 5 mins. Michael C. Catequista
clerk in preparation for the processing of Administrative Aide VI
the burial contract.

City Administrator or designated OIC 5 mins. Marie Angelique C. Go

approves the burial contract. City Administrator

2. Proceed to a notary public to have the 10 mins. City Legal Office-Lawyer of the Day
documents notarized. or Any Notary Public

3. Proceed to the City Treasurer’s Office for 10 mins. City Treasurer’s Office
payment. Cashier 1-6

4. Proceed back to the City Administrator’s 10 mins. Michael C. Catequista

Office and give the copy of the official Administrative Aide VI
receipt to the Receiving Clerk.

Receiving Clerk releases the Burial

Contract.

100
18. ISSUANCE OF TAX CLEARANCE

About the Service:

Tax Clearance is issued for transfer of property ownership to include Sale / Donation /
Extrajudicial / Deed of Exchange / Self-adjudication / Consolidation and Petition to Split Title.

Requirements:

1. Original copy of Deed of Sale / Donation/ Extrajudicial / Deed of Exchange / Self-Adjudication /

Consolidation and Petition to Split Title / Certificate of Improvement and No Improvement for
verification
2. Photocopy of Deed of Sale/ Donation/ Extrajudicial / Deed of Exchange/ Self-Adjudication /
Consolidation and Petition to Split Title/ Certificate of Improvement and No Improvement
3. Photocopy of Tax Declaration of Land; Building and Machineries
4. Official Receipts of Real Property Taxes
5. Documentary Stamp
6. Order of Payment Slip

How to avail the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure and submit accomplished form 5 mins. Harija B. Sakaluran
and other pertinent papers for verification Information Officer I
and computation of tax due.

2. Secure Order of Payment Slip after 5 mins. Leah Blesilda D. Mandi

computation of taxes due. LTOO II
Maria Imelda M. Ruste
LTOO II

3. Pay Real Property Tax (RPT) transfer 5 mins. Real Property Tax Collector
fee. Windows 1 to 4

4. Submit proof of payment and get claim 5 mins. Harija B. Sakaluran

stub for release of clearance. Information Officer I

5. Claim Tax Clearance on the date 5 mins. MAREGENE O. PAULO

indicated in the claim stub. TICKET CHECKER

101
19. ISSUANCE OF OFFICIAL RECEIPTS FOR PAYMENT OF TAXES, RENTALS AND
OTHER FEES

About the Service:

Receives payment of taxes, rentals and other fees in compliance with the City’s Revenue
Code and existing laws or ordinances.

Requirements:

1. For Business Taxes

a. Updated assessment details (upon renewal of business permit or new business) and / or
previous Official Receipt for the current year (for payment of the succeeding quarters)

2. For Slaughter Fees and Amusement Taxes

a. Monthly Bills (for private slaughter houses,cockpits and cinemas), Actual Animal head
count (for City Abattoir)

3. For Real Property Taxes

a. RPT statement of accounts (for delinquent accounts) and/or latest Official Receipts of
payment made (for updated accounts)

4. For Community Tax Certificate (Cedula)

a. Valid IDs, any of the following (Passport, Employee’s ID, Voter’s ID, Postal ID, Driver’s
License, PRC License, GSIS, Pag-IBIG, SSS, Senior Citizen)
b. Barangay Certificate
c. Previous Official Receipt

5. For Other Fees

a. Current Community Tax Certificate and TOP (Temporary Operator’s Permit) or if TOP is
loss, Affidavit of Loss – for violation of Traffic Code / Retrieval of Driver’s License.

6. For Retirement of Business

a. Application form with tax computation

7. For Market Rentals

a. Updated computation of rentals

102
How to Avail the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. For Business Taxes, Slaughter Fees, 2 mins. Main Collection
Amusement Taxes, Retirement of Windows 1 to 8
Business and Other Fees

2. For Slaughter Fees (City Abattoir) 2 mins. Revenue Collection Clerk

(assigned at the City Abattoir)

3. For Market Rentals 2 mins. Collectors at Market Satellite

Offices
(Main Market, Sta. Cruz and
Bagsakan)

4. For Real Property Taxes 2 mins. Real Property Tax Collection

Windows 1 to 4

5. For Community Tax Certificate 2 mins. Community Tax Collection (Cedula)

(CEDULA) Windows 1 to 6

103
20. ISSUANCE OF MAYOR’S CLEARANCE/CERTIFICATION

About the Service:

The service of the Public Affairs and Assistance Division (Barangay Affairs Office), 2 nd
Floor, City Hall-Main, Zamboanga City, is extended to all who wish to seek employment locally and
abroad. This service is also needed for background investigation purpose whose spouse to be is in
military service. All barangay and SK officials and/or their dependents who wish to apply for Civil
Service Eligibility and avail of their privileged scholarship, respectively, must also secure this
certification.

Clients:

Job seekers, Firearms owners, Business permit applicants, Gun store owners, Fire cracker vendors,
Barangay and SK Officials

Requirements:

1. Police Clearance
2. Barangay Clearance
3. Birth Certificate
4. Community Tax Certificate
5. Official receipt for payment of Mayor’s Clearance Fee
6. One (1) piece 2 x 2 picture

Taxes & Fees:

1. Mayor’s Clearance – P50.00

How to avail the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure application form and checklist of 1 min. Alicia A. Angeles
requirements from Clerk. Community Affairs Assistant I
2. Submit duly accomplished form with the 5 mins. Alicia A. Angeles
required documents to clerk. Community Affairs Assistant I
Roland J. Villanueva, Jr.
Clerk I
Staff evaluates completeness of submitted 1 min. Jose Genaro R. Yap-Aizon, Ph.D.
requirements. Assistant City Administrator for City
Affairs/Special Assistant to the City
Assistant City Administrator for City Affairs Mayor
approves application.
Staff prepares Mayor’s Clearance. 5 mins. Alicia A. Angeles
Community Affairs Assistant I
Division Chief checks and initial clearance
then transmit for the City Mayor’s approval. Montano O. Cortez, Jr.
Community Affairs Officer IV

104
City Mayor/Asst. City Administrator for City 2 mins. Maria Isabelle G. Climaco
Affairs or other designated in-charge signs City Mayor
Mayor’s clearance. Jose Genaro R. Yap-Aizon, Ph.D.
Assistant City Administrator for City
Affairs
Dioscoro E. Sale
Administrative Officer V
3. Staff records and releases approved 2 mins. Alicia A. Angeles
Mayor’s Clearance. Community Affairs Assistant I
Roland J. Villanueva, Jr.
Clerk I

105
21. REQUEST FOR MAYOR’S ASSISTANCE

About the Service:

The Records Section, Administrative Services, Office of the City Mayor located at the 2 nd
Floor, City Hall-Main, Zamboanga City, is tasked to receive all correspondence addressed to the
Honorable City Mayor from other departments of the City Government, national government and
private sector offices and the public in general.

All such correspondences are presented to the City Mayor for her attention,
approval/signature and/,or further instructions. Thereafter, communications acted upon by the City
Mayor are transmitted to the concerned parties as per the City Mayor’s instructions.

Clients:
General Public

Requirements:

7. Police Clearance
8. Barangay Clearance
9. Birth Certificate
10. Community Tax Certificate
11. Official receipt for payment of Mayor’s Clearance Fee
12. One (1) piece 2 x 2 picture

Taxes & Fees:

2. Mayor’s Clearance – P50.00

How to avail the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
4. Secure application form and checklist of 1 min. Alicia A. Angeles
requirements from Clerk. Community Affairs Assistant I
5. Submit duly accomplished form with the 5 mins. Alicia A. Angeles
required documents to clerk. Community Affairs Assistant I
Roland J. Villanueva, Jr.
Clerk I
Staff evaluates completeness of submitted 1 min. Jose Genaro R. Yap-Aizon, Ph.D.
requirements. Assistant City Administrator for City
Affairs/Special Assistant to the City
Assistant City Administrator for City Affairs Mayor
approves application.
Staff prepares Mayor’s Clearance. 5 mins. Alicia A. Angeles
Community Affairs Assistant I
Division Chief checks and initial clearance
then transmit for the City Mayor’s approval. Montano O. Cortez, Jr.
Community Affairs Officer IV

106
City Mayor/Asst. City Administrator for City 2 mins. Maria Isabelle G. Climaco
Affairs or other designated in-charge signs City Mayor
Mayor’s clearance. Jose Genaro R. Yap-Aizon, Ph.D.
Assistant City Administrator for City
Affairs
Dioscoro E. Sale
Administrative Officer V
6. Staff records and releases approved 2 mins. Alicia A. Angeles
Mayor’s Clearance. Community Affairs Assistant I
Roland J. Villanueva, Jr.
Clerk I

107
22. ASSESSMENT OF BUSINESS TAXES

About the Service:

To facilitate processing of business permit, the business tax and other fees are assessed/computed
based on the gross receipts or gross sales for the preceding year of a business establishment and is
determined through interview and/or submission of financial documents.

Requirements:

Basic:

1. Application Form of Business Permit (Properly filled up and is duly encoded by the City
Licensing Office)

Additional:

1. For renewal of business establishments

a. ITR of the immediate preceding year;
b. Monthly Returns, VAT or Percentage Tax Returns; or
c. Affidavit or Certification of Gross Sales/Receipts

2. For new business establishments

a. Any Proof or document to support declaration of capital (e.g. tax declaration of property
for Real Estate Lessor, Articles of Incorporation)

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Proceed to Business Tax and Fees 3 to 5 Jeboni Lucilita G. Dizon
Division (BTFD) and secure tax mins. LTOO IV
computation or assessment details of tax Vincent Elvis T. Alvarez
and fees due for payment. LTOO III
Pamela B. Ting
LTOO II
Graciana I. Santander
LTOO II

108
23. ASSESSMENT OF OTHER TAXES, FEES AND CHARGES

About the Service:

Computation of local impositions and other fees/charges due to the City including rental of
government properties.

Requirements:

1. For professional tax or PTR

a. PRC License/other licenses, as the case maybe (current)

2. For hanging of Streamers or holding of Parade or Motorcade

a. Approval granted by the Office of the City Mayor or City Administrator to hold such
activity

3. For Rentals and other charges

a. If making an initial or first payment for rental, a copy of the contract of lease

4. For Tricycle Franchise Payment

a. Duly accomplished Assessment Form and signed by personnel authorized by the
Tricycle Adjudication Board

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Proceed to Business Tax and Fees 1 to 2 (For PTR)
Division (BTFD) and request for mins. Joy R. Unsang
statement of account or assessment Clerk III
details for fee or charges to be paid. Eloisa R. Sariol
License Inspector I
1 to 2 (For hanging of Streamers or holding
mins. of Parade)
Pamela B. Ting
LTOO II
3 to 5 (For Rentals and other charges)
mins. Marilou T. Gregorio
Cashier I
Maria Dolores S. Fernandez
Ticket Checker
2 to 3 (For Tricycle Franchise Payment)
mins. Graciana I. Santander
LTOO II
Fe Christine A. Alfaro
Utility worker I

109
24. RETIREMENT OF BUSINESS

About the Service:

Certificate of Retirement is issued to an operator who chooses to terminate his business operation
upon payment of all taxes due on his business and validated by this office that said business has
ceased operation.

Requirements:

1. For Business Taxes and Fees Division

a. Original Business Permit

b. Latest Income Tax Return (ITR)
c. Monthly Percentage Tax Returns or sworn statement of gross receipts
d. Official Receipt of Payment for Tax on Retirement, if any
e. Official Receipt for Certification Fee and one set of Documentary Stamp, if Certification
is requested

2. For Cash Receipts Division

a. Application form with tax computation

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Secure application form from Business 5 mins. Graciana I. Santander
Tax and Fees Division (BTFD), LTOO II
accomplish the same and submit the form Pamela B. Ting
with attachment for evaluation LTOO II
2. Pay taxes due, if any 2 mins. Main collection windows
(1 to 8)
3. Return form with Official Receipts and 2 mins. Graciana I. Santander
get claim stub LTOO II
Pamela B. Ting
LTOO II
4. Claim Certification of cessation / 3 to 5 Graciana I. Santander
retirement of business on the date mins. LTOO II
indicated in the claim stub Pamela B. Ting
LTOO II

110
25. DEPUTIZATION AND LIQUIDATION OF COLLECTIONS OF BARANGAY
TREASURERS

About the Service:

Deputizes Barangay Treasurer and Examines / Verifies / Audits Report of Collection

Requirements:

1. Approved Bond from Bureau of Treasury

2. Appointment Paper/Oath of Office
3. Letter of Request
4. Barangay Resolution
5. Requisition and Issue Slip
6. Approved Requisition and Issue Slip
7. Report of Collections and Deposits and Accountability for Accountable Forms
8. Summary of Collections, Deposits and Remittances
9. Audited Report of Collections and Issued BIR Form No.0016

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Deputization:

a. Submit a Letter of Request for 1 min. Ma. Lilia M. Pidor

Deputization from the Barangay Administrative Officer V
Captain, together with approved bond Admin Staff
from the Bureau of Treasury, Oath of
Office, Appointment Paper and
Barangay Resolution

b. Undergo evaluation
20 mins. Jeboni Lucilita G. Dizon
LTOO IV
c. Claim Letter of Deputization signed
by the City Treasurer 3 mins. Ma. Lilia M. Pidor
Administrative Officer V
Admin Staff

2. Liquidation of Collections and Issuance

of Receipts:

a. Submit Report of Collection and 10 to 15 Maria Carmen D. Agustin

Deposit of BIR Form No.0016 for mins. LTOO III
Examination and Audit Ma. Lormelita R. Valencia
Ricardo Y. Macias

111
 Noel N. Angeles
LTOO II

b. Submit Report of Collections and 3 mins. Melchor G. Bugante

turn-over cash to liquidate collections LRCO IV
Ernie Erle J. Plagata
LRCO III

c. Present Requisition and Issue Slip 1 min. Maria Carmen D. Agustin

(RIS) for verification and to be LTOO III
initialed by the TORU personnel Ma. Lormelita R. Valencia
Ricardo Y. Macias
Noel N. Angeles
LTOO II

d. Proceed to the City Treasurer or 1 min. Romelita F. Candido

Assistant City Treasurer for Approval Acting City Treasurer
of RIS bearing the initials of TORU Jeboni Lucilita G. Dizon
personnel LTOO IV – acting Assistant City
Treasurer for Admin

e. Go to Admin. Supply Officer and 3 mins. Dorina S. Suarez

present approved RIS for the issuance Administrative Officer I
of BIR Form No. 0016 Vicente F. Osorio Jr.
Administrative Officer III

112
26. PAYMENT OF SALARIES AND OTHER MONETARY CLAIMS

About the Service:

Pays / disburses cash or issues checks for payment of obligation, remittances, salaries and other
benefits due to clients

Requirements:

1. Duly approved / signed voucher / payroll

2. Valid ID / Authorization papers

3. ATM Card

How to avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Submit approved and duly signed 5 mins. Jovian S. Alvia
vouchers / payrolls for payment to Cash Cashier IV
Disbursement Division (CDD) Ma. Lucia U. Petate
Cashier III
2. MODES OF CLAIMS:

a. Check – claim check and sign 3 mins. Catherine D. Dagalea

voucher after one (1) hour Administrative Aide III

b. Cash –

1. Approved voucher submitted not Ma. Elizabeth M. Araneta

later than 12 noon, claim in the Herbert R. Herbano
afternoon at 4:30 Felipa R. Lakibul
3 mins. Cashier II
2. Approved voucher submitted after Clarinda R. Alvarez
12 noon, claim in the afternoon at Cashier I
4:30 of the following day Reinalyn R. Borja
Katherine J. Fernandez
Merlie B. Veniales
Disbursing officer II

c. Bank – claim salaries anytime in the 1 min. Please proceed to the bank
afternoon thru ATM

113
27. ISSUANCE OF CERTIFIED RECORDS

About the Service:

There are various forms of records that are being kept and maintained in the Human Resources
Conservation Records Division. These include books, photographs, diskettes, maps or other
documents of any physical form, that have been submitted to and/or received by this office in
connection with official transactions. The most common among others are supporting documents in
the appointment of the individual employees, called 201 files, and communications from internal and
external clients and/or agencies.

Most often, certified copies of appointments are usually requested by the employees. Others, request
for their personal files like birth certificate, eligibilities, transcript of records, etc. The purposes for
the said request depend on the nature of their transactions.

Clients:

Internal (Within the office), External Clients (Employees from City Offices/other Agencies),
Employees separated from the City Government, and General Public.

Requirements:
1. Request Slip or Request Letter (if needed)
2. Official Receipt

Taxes & Fees:

(Per SP Res. No. 1090, dated 12/19/12) and AO No. CL 56-2013, dated 03/05/13)

1. Certified copy of Employee’s Document (In the Service/Separated Employees) – P10.00/page

2. Certified copy of Communications/Reports – P10.00/page
3. Photocopy of documents/records for personal file – P5.00/page

How to Avail the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Cristina T. Tortola
1. Fill out Request Slip for documents HRMO IV
1 min
needed Aisa Fay A. Abao
HRM Aide
Remo D. Navarro
HRM Assistant
Jane C. Bascar, Ph.D.
2. Submit letter of request for confidential 2 mins
Department Head
document
Cristina T. Tortola
HRMO IV

114
 Leticia C. Sappari
HRMO IV
*1 min
3. Secure Payment Order Annalisa M. Labad
Bookbinder II

Cristina T. Tortola
HRMO IV
4. Present Official Receipt for claim of
1 min AISA FAY A. ABAO
documents
HRM Aide

CRISTINA T. TORTOLA
Note:
HRMO IV
For Documents of Separated/Inactive
1 to 2 days ROBERTO D. TALABOC, JR.
Employees stored at the CHRMO Archive,
Computer Programmer II
San Roque, this city, follow Steps 1 to 4

115
28. ISSUANCE OF SERVICE RECORDS AND CERTIFICATE OF EMPLOYMENT

About the Service:

One of the main functions of the Human Resources Assistance and Welfare Division is the issuance
of Service Records and Certificate of Employment to the employees. In addition, the division is also
responsible for the maintenance and safekeeping of said records, since they contain vital and/or
historical information such as period of employment, position title, compensation and status of
employees from the date of employment to the last day of separation from the service.

Service Records and Certificates of Employment are usually requested by the employees/clients for
employment, loan applications, retirement/death claims and other legal purposes.

Clients:
City Government Employees and Employees Separated from the service

Requirements:
1. Request Slip or Request Letter (if needed)
2. Official Receipt

Taxes & Fees:

(Per SP Res. No. 1090, dated 12/19/12 and AO No. CL 56-2013, dated 03/05/13)

1. Service Records - P10.00/page

2. Certification of Employment - P10.00/page

How to Avail of the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
1. Fill up Request Slip for Adelisa V. Villarin
document/s needed HRMO III
1 min. Catherine L. Pioquinto
Bookbinder II

2. Secure Payment Order Leticia C. Sappari

HRMO IV
* 1 min.
Annalisa M. Labad
Bookbinder II

3. Present official receipt for Renor M. Alvarez

processing of document/s 10 mins. HRMO II
Catherine L. Pioquinto
Bookbinder II

116
4. Review documents for signature Adelisa V. Villarin
of Asst. Department Head and/or HRMO III
Department Head Roderico Jose L. Lucero
5 mins. Assistant Department Head
Jane C. Bascar, Ph.D.
Department Head

5. Release document to the clients Renor M. Alvarez

HRMO II
1 min. Catherine L. Pioquinto
Bookbinder II

Note: For Documents of

separated/Inactive Employees 1 to 2
stored at the CHRMO Archive, working
San Roque, this city, follow days
steps 1 to 5.

* This does not include the time spent for payment at the City Treasurer’s Office

117
29. ISSUANCE OF CERTIFICATION OF LEAVE CREDITS BALANCE

About the Service:

The City Government of Zamboanga designed employee’s welfare and benefits program in
accordance to CSC, DBM and other laws and rules. Among such, is the Leave Benefits
Law, in addition to the many other benefits which the law provides and/or allow the the city
government can afford.
The City Human Resource Management Office through the Human Resource Assistance and
Welfare Division (HRAWD) is mainly responsible in the implementation of the Leave Benefits Law
in the City Government of Zamboanga. The HRWAD serves as the central repository of all an
employee’s leave record history starting from his/her entry to the City Government of Zamboanga
until his/her last day of the service either through
transfer/separation(termination/resignation)/retirement/death. Among its function includes the
issuance of Certification of Leave Credits balance of City Government employees upon request for a
specific reason or purpose.

Certification of Leave Credits Balance is usually requested by the employees on account of

his/her loan application, as a supporting document for transfer to another agency, for legal
purposes and other form of claims. Certification are usually requested by City Government
Employees and Employees separated from the service for the above – said reasons.

Clients:
City Government Employees

Requirements:

1. Request Slip or Request Letter (if needed)

2. Official Receipt

Taxes & Fees:

(Per SP Res. No. 1090, dated 12/19/12 and AO No. CL 56-2013, dated 03/05/13)

1. Loans/Claims - P 10.00/page
2. Transfer to another Agency - P 10.00/page
3. Other Legal Matters - P 10.00/page

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Ma. Corazon Z. Enriquez
1. Fill up Request Slip 1 min. HRMO II

118
 1 min.
2. Proceed to HRASMD for the issuance of (Note:
Leticia C. Sappari
Payment Order Time spent
HRMO IV
for
Susana C. Macayran
(Note: All payment transactions shall be payment
HRMO II
made at City Treasurer’s Office) with CTO
is not
included)

3. Present the official receipt (CHRMO) for Gladys B. Francisco

the processing/printing of the requested Messenger
10 mins.
document. Annalisa M. Labad
Bookbinder I

Fe I. Julian
Review of document for the Signature of
HRMO IV
Department Head 5 mins.
Jane C. Bascar, Ph.D.
CHRMO

Releasing of Document Ma. Corazon Z. Enriquez

1 min.
HRMO II

Note: For Certifications requested by

employees who has been separated from the
1 to 2
service (Inactive Employees) follow Steps 1
working
to 5.
days
- Retrieval of Records at the CHRMO
Archive San Roque, this city)

119
30. ADMINISTRATION AND TRAINING SERVICES

About the Service:

The provision of administrative services as well as organizes and conducts training, orientation and
knowledge management activities on DRRMPS at the local level, including the barangays, identifies,
assesses and manages the hazards, vulnerabilities and risks that may occur in their locality, identifies
and implements cost-effective risk reduction measures and strategies, disseminates information and
raises public awareness about those hazards, vulnerabilities and risks, takes all necessary steps on a
continuing basis to maintain provide, or arranges the provision of, or to otherwise makes available,
suitability-trained and competent personnel for effective civil defense and DRRMPS in the City,
organizes, trains, equips and supervises the local emergency response teams and the accredited
community disasters volunteers (ACDVs), ensuring that humanitarian aid workers, promotes and
raises public awareness of, and compliance with RA 10121 and legislative provisions relevant to the
purpose of the latter, implements policies, approves plans and programs of the LDRRMC consistent
with the policies and guidelines laid down in RA 10121 and trains the barangays and most vulnerable
sectors (women, children, senior citizens and PWD) in DRRMPS especially in disaster preparedness

Clients:

Internal (Within the office), External Clients (Employees from City Offices/other Agencies and
academes) and General Public.

Requirement:
1. Request Letter

How to Avail the Service:

IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU
Ralph Jake G. Albolario
Utility Worker
1. Submit letter of request 1 min
Basil S. Hajul
Utility Worker
Cheermielourdes P. Bejerano
2. Action on the request 1 day
LDRRMO II

120
31. RESEARCH AND PLANNING SERVICES

About the service:

Designs program and coordinate disaster risk reduction and management activities consistent with
the National Council’s standards and guidelines, consolidates local disaster risk information which
includes natural hazards, vulnerabilities and climate change risks and maintains a local risk map,
conducts research and development initiatives on DRRM/CCA, maintains a database of human
resource and their capacities, equipment, directories and location of critical infrastructures such as
hospitals and evacuation centers, serves as the Secretariat and executive arm of the Local DRRM
Council (LDRRMC) and recommends through the LDRRMC the enactment of local ordinance
consistent with R.A. 10121 as well as facilitates and supports risk assessments and contingency
planning activities at the local level, formulates and implements a comprehensive and integrated
Local DRRM Plan (LDTTMP) in accordance with the National, Regional, and Provincial framework
and policies on DRR/CCA in close coordination with the Local Development Council (LDC),
prepares and submits to the SangguniangPanlungsod through the Local DRRM Council and the LDC
the annual LDRRMPSO Plan and Budget, the proposed programming of the LDRRMF, other
dedicated DRRM resources, and other regular funding source/s and budgetary support of the
LDRRMPSO or BDRRMC, prepares and submits, through the LDRRMC and the LDC, the report on
the utilization of the LDRRMF and other dedicated DRRM resources to the local COA, copy
furnished the regional director of the Office of the Civil Defense (OCD) and the local government
operations officer of the DILG and involves the barangays and the most vulnerable sectors (women,
children, senior citizens, and PWD) in risk assessment, vulnerability analysis and planning.

Clients:
Internal (Within the office), External Clients (Employees from City Offices/other Agencies and
academes) and General Public.

Requirement:
1. Request Letter

How to Avail the Service:

(Request for Certification if the Housing Project site is not a Hazard Prone area)
IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU

Ralph Jake G. Albolario

1. Submit letter of request for certification if
Utility Worker
the housing project site is not a hazard 1 min
Basil S. Hajul
prone area
Utility Worker

2. Action on the request Engr. Ellaine G. Tamudmud

7 days
a. Site Inspection and Assessment LDRRMO II

121
(Request for DRRM data)
IT WILL
FOLLOW THESE STEPS TAKE PLEASE APPROACH
YOU

Ralph Jake G. Albolario

1. Submit letter of request 1 min Utility Worker
Basil S. Hajul
Utility Worker

2. Action on the request 2 days Engr. Ellaine G. Tamudmud

LDRRMO II

122
32. OPERATIONS AND WARNING SERVICES

About the service:

Operates a multi-hazard early warning system, linked to DRR to provide accurate and timely advice
to national or local emergency response organizations and to the general public, through diverse
mass media, particularly radio, landline communications and technologies for communication within
rural communities, responds to and manages the adverse effect of emergencies and carry out
recovery activities in the affected area, ensuring that there is an efficient mechanism for immediate
delivery of food, shelter and medical supplies for women and children, endeavor to create a special
place where internally displaced mothers can find help with breastfeeding, feed and care for their
babies and give support to each other, establishes linkage and/or network with other LGUs for DRR
and emergency response purposes, establishes a provincial, city of municipal and barangay DRRM
Operations Center, responds to and manage the adverse effect of emergency and carry out recovery
activities to the most vulnerable areas especially to the vulnerable sectors (women, children, senior
citizens, and PWD) as well as conducts continuous disaster monitoring and mobilize
instrumentalities and entities of the LGUs, CSOs, private groups and organized volunteers, to utilize
their facilities and resources for the protection and preservation of life and properties during
emergencies in accordance with existing policies and procedures, develops, strengthens and
operationalizes mechanisms for partnership or networking with the private sector, CSOs and
volunteers groups, coordinates other DRRMPS activities and gives early warning to the barangays
and the most vulnerable sectors (women, children, senior citizens, and PWD) to respond to their
needs.

Clients:

Internal (Within the office), External Clients (Employees from City Offices/other Agencies and
academes) and General Public.

Requirement:

1. Details of the following:

a. Nature of Call
b. Location (complete address & nearest landmark)
c. Telephone Number
d. Name of the Caller/s

How to Avail of the Services:

IT WILL
PLEASE APPROACH
FOLLOW THESE STEPS TAKE YOU
1. Dial Hotline Numbers either of the
following:
a. +63917-7113536/ a. Elmeir E. Apolinario, Ph.D.
2-5 minutes
(062) 926-9274 CDRRMO
b. +63917-6560891/ b. Clint S. Senosa
(062) 926-1848 LDRRMO IV

123
 c. (062) 955-9601/ c. Zamboanga Rescue EMS
(062) 926-1849

a. Elmeir E. Apolinario, Ph.D.

CDRRMO
2. Action on the request 10-15 minutes b. Clint S. Senosa
LDRRMO IV
c. Zamboanga Rescue EMS

124
III. PERFORMANCE PLEDGE

We commit to the following principles in public office.

Serve beyond office hour when necessary

Exceed customers’ expectations

Responsive to our customers’ needs

Value accountability, trust and good governance

Integrity in public service

Consistency of action

Excel in all fields of services

IV. OFFICE DIRECTORY/CONTACT INFORMATION

A. City Officials

CONGRESS Tel. No.

Hon. Celso l. Lobregat Representative of District 1 991-1171

Hon. Manuel Jose M. Dalipe Representative of District 2

EXECUTIVE BRANCH

Hon. Maria Isabelle G. Climaco City Mayor 992-0420

Email address: [email protected]
Fax No. (062) 991-1889

LEGISLATIVE BRANCH

Hon. Cesar S. Iturralde City Vice Mayor 992-3137

ELECTIVE MEMBERS – DISTRICT I

Hon. Myra Paz V. Abubakar Sangguniang Panlungsod Member 992-3824

Hon. Elbert C. Atilano Sangguniang Panlungsod Member 992-4359
Hon. Rodolfo M. Bayot Sangguniang Panlungsod Member 992-4953
Hon. Marxander Jaime N. Cabato Sangguniang Panlungsod Member 992-4953
Hon. Cesar M. Jimenez Sangguniang Panlungsod Member 992-4104
Hon. Rodolfo R. Lim Sangguniang Panlungsod Member 992-4953
Hon. Charlie M. Mariano Sangguniang Panlungsod Member 992-4104
Hon. Josephine E. Pareja Sangguniang Panlungsod Member 992-3824

125
ELECTIVE MEMBERS – DISTRICT II

Hon. Rommel S. Agan Sangguniang Panlungsod Member 992-4359

Hon. Miguel C. Alavar III Sangguniang Panlungsod Member 992-4104
Hon. Teodyver A. Arquiza Sangguniang Panlungsod Member 992-3824
Hon. Al-Jihan R. Edding Sangguniang Panlungsod Member 992-4359
Hon. Juan Climaco P. Elago II Sangguniang Panlungsod Member 992-4359
Hon. Benjamin B. Guingona IV Sangguniang Panlungsod Member 992-4359
Hon. Lilibeth M. Nuño Sangguniang Panlungsod Member 992-3824
Hon. Jimmy B. Villaflores Sangguniang Panlungsod Member 992-3824

EX-OFFICIO MEMBERS

Hon. Tungkuh B. Hanapi Sangguniang Panlungsod Member 992-4359

Hon. Jerry E. Perez Sangguniang Panlungsod Member 992-4104

CITY DEPARTMENT HEADS

Atty. Kenneth Vincent P. Beldua Office of the Secretary to the 992-4360

Sangguniang Panlungsod
Ms. Marie Angelique C. Go Office of the City Administrator 991-4985
Ms. Sylvia P. Binarao Office of the City Accountant 991-2284
Mr. Diosdado N. Palacat Office of the City Agriculturist 985-0687
Mr. Erwin E. Bernardo Office of the City Assessor 991-2294
Mr. Ferdinando A. Alvarez Office of the City Budget Officer 992-5492
Atty. Alexander Eric F. Elias Office of the City Civil Registrar 991-0807
Dr. Elmeir E. Apolinario Office of the City Disaster Risk 990-1171
Reduction and Management Officer
Engr. Christopher Q. Navarro (OIC) Office of the City Civil Engineer 991-2389
Engr. Reynaldo S. Gonzales Office of the City Environment and 992-1306
Natural Resources Officer
Engr. Rene M. Dela Cruz Office of the City General Services 955-3967
Officer
Dr. Rodelin M. Agbulos Office of the City Health Officer 991-3780
Dr. Hussein H. Sahijuan III (OIC) Cristino M. Paragas Memorial
Community Hospital
Dr. Jane C. Bascar Office of the City Human Resource 991-0663
Management Officer
Atty. Jesus C. Carbon, Jr. Office of the City Legal Officer 991-7294
Dr. Jose Genaro R. Yap-Aizon Office of the City Mayor 992-0420
(Special Assistant to the Mayor)
Engr. Rodrigo S. Sicat Office of the City Planning and 991-3625
Development Coordinator
Ms. Ma. Socorro A. Rojas Office of the City Social Welfare and 992-0807
Development Officer
Ms. Romelita F. Candido Office of the City Treasurer 991-2189
(Acting City Treasurer) 926-1898
Dr. Mario D. Arriola Office of the City Veterinarian 982-0287
Mr. Christian E. Olasiman Ayala Technical/Vocational School 982-0862
Mr. Florian C. Piedad Vitali Technical/Vocational School 0917-392-1638

126
V. REDRESS MECHANISM

The City of Zamboanga has established a Grievance Redress Mechanism with commitment to
address complaint or grievance of the transacting public in a formalized procedure with the following
guidelines, to wit:

a. Transacting public shall be treated with courtesy and heard patiently to facilitate solutions of
their grievances.

b. Grievances shall be acknowledged and forwarded to concerned office in the City Government of
Zamboanga in a time-bound manner as herein stated in the process flow of Grievance Redress
Mechanism.

PROCESS FLOW OF GRIEVANCE REDRESSS MECHANISM

Step 1 The transacting public may approach the Information/Complaint Desk located at
the ground floor, City Hall, this city, with their grievance/complaint. Desk
Officer in charge shall then refer the same to the head of the concerned office.
Step 2 If the aggrieved party is not satisfied with the action of the concerned office, the
transacting public may approach the City Human Resource Management Officer
located at the 2nd floor, CHRMO Building, Villalobos Street, Zone IV, this city,
for implementation of the Citizen’s Charter. The City Human Resource
Management Officer shall examine and give the reply within 5 days from the
date of receipt of the grievance.
Step 3 If still not satisfied, the transacting public may approach the City Administrator
located at the 2nd floor, City Hall, this city, and after examination shall give her
reply within 10 days from the date of receipt of the grievance.
Step 4 If the transacting public is still not satisfied with the action of the City
Administrator, he/she may elevate his/her grievance to the Office of the City
Mayor and such representations shall be replied normally within 3 months from
the date of receipt of the same.

127
 FEEDBACK FORM

COMPLIANCE WITH ARTA PROVISIONS YES NO

1. Citizen’s Charter (CC)
Is the Citizen’s Charter poster/campaign material
present with the following details in it?
 Vision and mission of the office
 Step-by-step procedure to obtain a particular service
 The maximum time to conclude the process
 Document/s to be presented by the client

2. Anti-Fixer Campaign
Is there any campaign material/poster for Anti-Fixer?

3. ID/Nameplates
Do/does the Service Provider/s wears/s ID and in a manner that
could be seen and easily read?

4. No Hidden Cost
Is the amount collected for service fee/s correspond/s to the
official receipt issued (if there is any)?

5. Public Assistance/Complaints Desk (PACD)

Is the PACD attended and available for consultations and
advise even during lunch time?

6. No lunch Break
Is the Service Provider available during lunch break?

OVER-ALL CLIENT SATISFACTION

7. Frontline Client Satisfaction
Is the Service Provider knowledgeable, accommodating,
courteous and friendly?

8. Service Quality
 Were your needs attended promptly?
 Was the transaction completed within the specified
time as stated in the Citizen’s Charter?

9. Physical Set-up
Is the transacting office area clean, orderly, ventilated
and accessible?

10. Basic Facilities

Is/Are the waiting areas, comfort room/s (CR/s) and
facilities for pregnant women, persons with disability (PWDs)
and the elderly provided?

128
11. Respondent-Client Satisfaction
 Does the office has priority lanes/reserved areas for the
PWDs, elderly and pregnant women?
 Was/Were the comfort room/s designed to meet the needs
of such clients?
 Does the office has directional signs for CR/s?

12. Do you have any comment/suggestion/recommendation?

Personal Information
Contact No.: Date:

___________________________ ____________________________________________
Signature over Printed Name Employer/Business Name/School/Barangay

CONFIDENTIAL WHEN ACCOMPLISHED

Kindly submit/drop this accomplished feedback form to the Officer of the Day/Feedback Box

THANK YOU FOR YOUR FEEDBACK!

For inquiries, you may call at Tel. No. 991-0663 or 991-5991

129
ZONING SCHEDULE OF FEES (ANNEX A)

I. A. ZONING/LOCATIONAL CLEARANCE FOR BUILDING CONSTRUCTIONS:

1. Residential structure single attached/detached, the project cost of which is:
1.1. P 100,000.00 and below P 200.00
1.2. > P 100,000.00 to P 200,000.00 400.00
1.3. > P 200,000.00 500.00 + 1/10 of 1%
in excess of P 200,000.00
2. Apartment/Townhouse, the project cost of which is:
2.1. P 500,000.00 and below P 1,000.00
2.2. > P 500,000.00 to P2 million 1,500.00
2.3. > P 2,000,000.00 2,500.00 + 1/10 of 1%
in excess of P 2 million
3. Dormitories, the project cost of which is:
3.1. P 2,000,000.00 and below P 2,500.00
3.2. > P 2,000,000.00 2,500.00 + 1-/10 of 1%
in excess of P 2 million
regardless of the no. of doors
4. Institutional, the project cost of which is:
4.1. Below P 2 million P 2,000.00
4.2. > P 2 million 2,000.00 + 1/10 of 1% in
excess of P 2 million
5. Commercial, Industrial, Agro-Industrial, the Project cost of which is:
5.1. P 100,000.00 and below P 1,000.00
5.2. > P 100,000.00 to P 500,000.00 1,500.00
5.3. > P 500,000.00 to P 1 million 2,000.00
5.4. > P 1 million to P 2 million 3,000.00
5.5. > P 2 million 5,000.00 + 1/10 of 1% in
excess of P 2 million

6. Special Uses/Special Projects (Gasoline Station, Cell sites, Slaughter House, Treatment
Plant), the cost of which is:
6.1. P 2 million and below P 5,000.00
6.2. Over P 2 million 5,000.00 + 1/10 of 1% in
Excess of P 2 million
7. Alteration/Expansion (affected areas/cost of expansion only)
7.1 Same as original application.

B. ZONING/ LOCATIONAL CLEARANCE FOR NEW BUSINESS ENTERPRISES OR

WITH ISSUED TUP:
1. Enterprises with a business capital of:
1.1. > P 20,000.00 and below P 200.00
1.2. > P 20,000.00 to
P 40,000.00 400.00
1.3. > P 40,000.00 to
P 60,000.00 600.00
1.4. > P 60,000.00 to
P 80,000.00 800.00
1.5. > P 80,000.00 to
P 100,000.00 1,000.00

130
 1.6. > P 100,000.00 to
P 500,000.00 P 1,500.00
1.7. > P 500,000.00 to
P 1,000,000.00 2,000.00
1.8. > P 1 million to P 2 million 3,000.00
1.9. Over P 2 million 5,000.00 + 1/10 of 1%
In excess of P 2 million
2. Validation Fee for the renewal of business permits with permanent LC granted
2.1 Enterprises with gross sales of:
2.1.1 P 100,000.00 and below P 150.00
2.1.2. > P 100,000.00 to P 500,000.00 P 300.00
2.1.3. > P 500,000.00 to P 1 million P 500.00
2.1.4. > P 1 million to P 2 million P 750.00
2.1.5. > P 2 million P 1,000.00
C. CERTIFICATIONS:
1. Zoning Certification P 100.00
2. Certificate of Eligibility for Conversion 200.00/ha.
3. Certificate of Non-Conformance 250.00
4. Others, to include:
4.1 Availability of records/public
request of copies/ research work P 100.00
4.2 Certified true/xeroxed copy of
Documents
a. Documents of five pages or less P 20.00
b. Every additional page 3.00
D. OTHER FEES:
1. Land Use Exception/Variance
Application Fee P 2,000.00
2. Petition for Review 1,000.00
3. Inspection and Research Fee 250.00
E. MAPS: (GIS Print)
1. A4 Bond Paper Size P 50.00/sheet
2. A3 paper Size 400.00/sheet
3. A1 Paper Size 800.00/sheet
4. A0 Paper Size 1,500.00/sheet

II. SUBDIVISION AND CONDOMINIUM PROJECTS (Under BP 220)

A. Subdivision
1. Preliminary Approval and Locational Clearance (PALC)
a. Socialized Housing ------------------ P75/ha.
b. Economic Housing ----------------- P150/ha.
 Inspection Fee
a. Socialized Housing ----------------- P200/ha.
b. Economic Housing ----------------- P500/ha.
2. Final Approval and Development Permit
 Processing Fee
a. Socialized Housing ----------------- P500/ha.
b. Economic Housing ----------------- P1,000/ha.

131
  Inspection Fee
a. Socialized Housing ----------------- P200/ha.
b. Economic Housing ----------------- P500/ha.
(Projects already inspected for PALC application may not be charged with inspection fee)
3. Alteration of Plan (affected areas only) Same as Final Approval
& Dev’t Permit
4. Building Permit (Floor area of housing
unit) ---------------- P5.00/sq.m.
5. Certificate of Registration
 Application Fee
a. Socialized Housing ----------------- P350
b. Economic Housing ----------------- P500
6. License to sell (per saleable lot)
a. Socialized Housing ----------------- P20/lot
b. Economic Housing ----------------- P50/lot
(additional fee on floor area
of houses/building sold with
lot) ----------------- P2/sq.m.
 Inspection Fee
a. Socialized Housing ----------------- P200/ha.
b. Economic Housing ----------------- P500/ha.
7. Extension of Time to develop
 Filling fee
a. Socialized Housing ----------------- P350
b. Economic Housing ----------------- P350
 Inspection Fee ( affected/unfinished areas only)
a. Socialized Housing ----------------- P200/ha.
b. Economic Housing ----------------- P500/ha.
8. Certificate of Completion
 Certificate Fee
a. Socialized Housing ----------------- P150
b. Economic Housing ----------------- P150
 Processing Fee
a. Socialized Housing ----------------- P200/ha.
b. Economic Housing ----------------- P500/ha.
9. Occupancy Permit
 Inspection Fee (saleable floor of the housing unit)
a. Socialized Housing ----------------- P5/sq.m.
b. Economic Housing ----------------- P5/sq.m.

III. SUBDIVISION AND CONDOMINIUM PROJECTS (under BP 220)

A. Approval of Subdivision Plan (including town houses)
1. Preliminary Approval and Locational Clearance (PALC)/
Preliminary subdivision
Development Plan (PSDP) ----------------- P250/ha.or a
fraction thereof

132
  Inspection Fee ----------------- P1,000.00/ha.
regardless of density
2. Final Approval & Development
Permit ------------------ P2,000.00/ha
regardless of density
 Additional Fee on Final Approval
On houses & bldg. sold w/lot --------- P2/sq.m.
 Inspection Fee ----------------- P1,000.00/ha.
regardless of density
(Not applicable for projects already inspected PALC application)
3. Alteration of Plan (affected areas only) Same as Final Approval &
Dev’t Permit
4. Certificate of Registration
 Processing Fee ----------------- P2,000
5. License to Sell (per Saleable lot) ----------------- P150
 Additional Fee on floor
area of houses and building
sold with lot ----------------- P10/sq.m.
 Inspection Fee ----------------- P1,000.00/ha.
regardless of density
6. Certificate of Completion
 Certificate Fee ----------------- P150
 Processing Fee ----------------- P2,000.00/ha.
regardless of density
7. Extension of Time to Develop
 Inspection Fee (affected/
 Unfinished areas only) ---------------- P1,000.00/ha.
regardless of density

B. Approval of Condominium Projects

Final Approval and Development Permit
1. Processing Fee
a. Land Area ------------------ P5/sq.m.
b. Number of Floors ----------------- P200/floor
c. Building Areas ----------------- P4/sq.m.
 Inspection Fee ----------------- P12/sq.m. of Ground
Floor Area

2. Alteration of Plan (affected areas only) Same as Final Approval & Dev’t
Permit
3. Conversion (affected areas only) Same as Final Approval & Dev’t
Permit
4. Certificate of Registration
 Processing Fee ------------------ P2,000.00
5. License to Sell (per Saleable lot) ----------------- P150
 Residential
(Saleable areas) -------- --------- P12/sq.m.
 Commercial/office
(saleable areas) ----------------- P25/sq.m.

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 6. Certificate of Completion
 Certificate Fee ------------------ P150
 Processing Fee ------------------ P12/sq.m. of Ground
Floor Area
7. Extension of Time to Develop
 Processing Fee ----------------- P350
 Inspection Fee
(affected/unfinished
 areas only) ----------------- P12/sq.m. of Ground
Floor Area
Condominium
1. Preliminary Approval and Locational
Clearance (PALC) ------------------ P500
2. Final Approval and Development
Permit ----------------- P500
a. Total Land Area ----------------- P5/sq.m.
b. Number of Floors ----------------- P100/floor
c. Building Areas ----------------- P2/sq.m. of Ground
Floor Area
 Inspection Fee ----------------- P2/sq.m. of Ground
Floor Area
3. Alteration of Plan (affected areas only) Same as final Approval &
Dev’t Permit
4. Certificate of Registration ----------------- P500
5. License to Sell ----------------- P5/sq.m.
6. Certificate of Completion
 Certificate Fee ----------------- P150
 Processing Fee ----------------- P3/sq.m. Ground
Floor Area
7. Extension of Time to Develop
 Inspection Fee (Final Approval x
P2 x % of remaining
Development cost) ----------------- P2/sq.m. of saleable
area

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