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7 Deadly Sins Analysis

1. The document discusses the importance of truly understanding a customer's needs through open communication and active listening. Project managers should ask questions, provide recommendations, and be responsive to customer inquiries and concerns. 2. It emphasizes the importance of independent decision making for project managers and taking responsibility for outcomes, while also considering advice and input from others. 3. While trust is important for motivation, the document argues project managers cannot blindly trust and must remain vigilant about financial updates, work progress, communication, and conflicts to protect the company's reputation. Guiding principles accompanied by trust can encourage high performance without direct oversight.

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John Louis Montano
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256 views

7 Deadly Sins Analysis

1. The document discusses the importance of truly understanding a customer's needs through open communication and active listening. Project managers should ask questions, provide recommendations, and be responsive to customer inquiries and concerns. 2. It emphasizes the importance of independent decision making for project managers and taking responsibility for outcomes, while also considering advice and input from others. 3. While trust is important for motivation, the document argues project managers cannot blindly trust and must remain vigilant about financial updates, work progress, communication, and conflicts to protect the company's reputation. Guiding principles accompanied by trust can encourage high performance without direct oversight.

Uploaded by

John Louis Montano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Taking the Customer at their Word

In as much as we want to provide an excellent service to our customers, we


usually do all things possible to make them feel comfortable and make them believe that
they can trust us with whatever prerequisites they are looking for. First things first, we
must create an open and a sociable environment with our clients. This serves as your
preliminary in creating an atmosphere that will make customers share their compliments
as well as sentiments in all areas of the project under operation.

I agree with the fact that as program managers, we must learn to dig deeper on
the needs and be more sensitive with the exact and true needs of the clients. We must
ensure that we are becoming more relevant to their needs and make our services
address the necessary specifications that the clients are looking for a specific project. To
do such, program manager/s must ensure that he or she is able to ask all relatable
questions to discuss about the project and be preemptive by giving consideration to the
customer’s needs and offers all help available or even provide recommendations as to
the improvement of the project before them asking for such. It is vital to constantly stay
compassionate and vicarious to your customer, even on tense or contentious
circumstances when clients seem dissatisfied or irritated. I also believe that as program
managers we must be timely in providing responses to our customers. Customers
appreciate a prompt answer to their queries, especially when it requires a specific time
to deal with. If it may not be possible to immediately respond to their inquiries due to
unavoidable circumstances, I believe it would be ethical if at least we must let them
know when can we attend to such important concerns.

As time is precious as our work, one must show to the clients the benefits and
even the advantages if they get the chance of using our services. We must let them feel
that they being taken care of and that their time and effort on working with us will all be
worth it. We must ensure them that we are working hard to provide them the best
services possible.

Conclusively, one skill that is most important as a project manager is to have that
listening skill. It is one of the meekest yet essential ways to offer an exceptional service
to the customers. In most cases, they just wanted to be heard. Every single idea they will
share must be taken into consideration, because one might be significant and make a
difference in the success of the implementation of the project.

2. Leaving your success in Management Hands


I agree with the point being shared in this second sin. I firmly agree that one must
not be dependent on others shoes to become successful. I believe that success is a lot
sweeter when you work hard for something and it’s worth it and fulfilling. One must learn
to be independent especially in making decisions for a specific project one is working
with. Becoming successful in the field is not a one-night process. Realistically, there is
no secret formula for a project to smoothly advance and become successful. Most of the
time, one will experience series of challenges and obstacles before you reach success,
and overcoming these obstacles will make one a successful project manager. It takes a
lot of patience dealing with all the failures and stressful situations that will arise in the
process.
We may consider asking advices from experts and from those who have
experience in the field, but all of these may only serve as basis for us to come up with a
more profound project plan that will lead us to our own success story. One must learn to
filter what advices are beneficial and those that are disastrous. Before making a
decision, one must have a data to make one’s decision evident-based which makes a
project manager more trustworthy. We must learn to decide on our own and we must be
reminded that in every decision we make, we will take responsibility whether it will have
a positive or a negative outcome.
3. Trusting Team Members Without Questions

In most organizations, trust is one of the most important element yet also
considered one of the most abused. Although, most often trust enables members of the
planning team to be fully motivated towards their work as trust from their leaders or
managers makes them more productive and effective yet trust also allows some
members to be complacent because they believe whether or not they perform well, their
leaders will still trust them because that was the kind of stigma that was being built in the
organization.
In business industry, reality is that we cannot and should not trust anybody. We
must learn to be vigilant, to be sensitive, and to be ethical and formal because our name
and the reputation of the company is always at stake in all projects being undertaken.
We must learn to look wider, expand our horizons and take into consideration all areas
that are involved in the success of the project implementation. Such areas may include
specifically financial updates, work progress and task updates, open communication,
and even conflicts arising. Financial update/s is a serious matter which if taken lightly
because of too much trust attached is a no-no in an project management organization.
In my own perspective, I believe that what needs to be done is not just to merely
trust the employees but also to provide them with guiding principles that the trust being
given to them accompanies a moral and ethical responsibility to perform at their best
even without the eyes looking into them.

4. Taking Shortcut on Project Planning


Theoretically, no project can be successful without a definite and carefully
planned project. Lack of planning will always contribute to the unsuccessful project. It is
also reflective with the famous quote of Alan Lakein which says “Failing to Plan, is
Planning to Fail”. The absence of careful and proper planning can harmfully affect on-
going delivery of expected project deliverables. Planning allows project managers to
minimize if not eradicate the risk of having unsuccessful project implementation
considering that all possible accounts of failures, challenges, and difficulties were
already taken into account. We must always remember that all risks either small may get
bigger if taken lightly and taken for granted. Such risks pose a threat as to the
completion and success of the execution of the project.
The term “Project Planning” connotes an important role in the success of a
specific project. It guides the team in terms of execution of the project, timeliness as to
accomplishing a specific task, and even effectively distributing essential task the team
members of the project. Proper planning allows project management team to ensure
that jeopardies can be alleviated alongside which reduce potential failure.
I have realized, that if you are the Project Team Manager, you must be patient
enough to deal with the inconsistencies and unexpected circumstances luring out as the
implementation of the project is ongoing. It allows you to think critically and provide a
more definite answer to address the problem right away. It allows you to guide your team
members to work based on the given steps during the planning process. It gives you lots
of opportunities to adjust for you have already prepared Plan A, B, C, D and so forth if
the first plan did not work well. It gives you confidence that you are on track because you
follow what has been planned before the project was even implemented. It also gives
confidence to your future customers that your company is taking your work seriously and
with ethics.

5. Getting technically out of touch

Technically and professionally, one must continuously be learning and


developing himself not just to improve his capabilities but also to excel in the profession
and in his respective field. It should be a continuing professional growth that lasts
throughout one’s career. It allows us individuals to become relevant and up to date to the
emerging trends in business industry. It allows us to be more aware with the changing
trends in the system and directions in the industry. Considering the fast-moving pace of
professional world, standing just in the corner will make you become left behind from
others as they expand themselves through several professional trainings, seminars,
workshops, or courses.
I agree with the idea that there is always a room for improvement and
development of our professional skills. As we attend conferences and training
workshops we are offered and provided with new ways and relevant ways to sharpen
our skills and capabilities and become productive in the fast-changing world. The more
knowledge we acquire from such trainings we become more confident to face tomorrow
and welcome new beginnings and possibilities as well new challenges and obstacles to
overcome with. This series of trainings and workshops also tickles our self to become
more interested with our work and discover the best in us and go out of our comfort
zones. These seminars also ignite our enthusiasm towards our work which in return
makes us more excited, thus when we get more excited we tend to put a lot of effort and
produce better even best results.

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