S.

NO Questions Option A Option B Option C Option D Correct Answer

1 Who is considered to be the Father of Six Sigma? Bill Smith Walter Shewhart Jack Welch None of the above a) Bill Smith
2 Six sigma is a ________________ Memory driven approach Data driven approach Process driven approach Error driven approach b) Data driven approach
3 The aim of six sigma initiative is to _____________ reduce cost improve quality both (a) and (b) none of the above c) both (a) and (b)
4 Combination of six sigma and lean manufacturing is known as _________________ Advanced six sigma Lean six sigma Operational six sigma None of the above b) Lean six sigma
5 _______ costs are associated with efforts in maintaining the quality levels by evaluation Prevention Failure Appraisal Six sigma initiative c) Appraisal
6 Efficiency is _______________ doing the right things doing things right doing the right things right none of the above b) doing things right
7 The abbreviation of COPQ is ________________ Consistent of provided quality Cost of provided quality Consistent of poor quality Cost of poor quality d) Cost of poor quality
8 The lean six sigma practitioners can be ______________ times more effective at tackling 9 12 10 15 c)10
9 Failure cost are divided into two. They are __________________ Internal and External Intrinsic and Extrinsic Volume and Timing Prevention and Appraisal a) Internal and External
10 The six sigma philosophies were developed during _______________ 1970's 1950's 1980's 1960's c) 1980's
11 Sigma is a Greek word which is used to describe ________________ feasibility uniformity quality variability d) variability
12 How many categories are there under COPQ ____________ 2 4 3 5 c)3
13 Without ____________ it is difficult to safeguard the six sigma techniques process speed manufacturing lean efficiency c) lean
14 The two approaches that is been used to improve the manufacturing operations are___________ i)Lean manufacturing,ii)Six sigma i)Lean manufacturing,ii)Noise i)Six sigma,ii) Noise i)Six sigma,ii)Process Tolerance a) i)Lean manufacturing,ii)Six sigma
15 Which of the following is not a stage of six sigma? Define Measure Inventory Control c) Inventory
16 Which of the following is not a category under cost of poor quality? Prevention Control Appraisal Failure b) Control
17 Six sigma focuses on process quality, it falls into the category of____________technique Product compatibility (Cp) Process capability (Cp) Product capability (Cp) Process compatibility (Cp) b) Process capability (Cp)
18 Quality is defined as the______________ around a target value Product price Product quantity Product uniformity Product value c) Product uniformity
19 Given below which is not the source of lean variation? Activity Standardization Routing Standardization Cleanliness Data Standardization d) Data Standardization
20 Two key components of lean manufacturing and noise are process speed and __________ Machine maintenance Feedback of information Process Sequence Setup Standardization b) Feedback of information
21 Which requirement is the foundation from which quality is measured? Hardware Software Programmers None of the above b) Software
22 TQM stands for _____________________ Total Quality Management Total Quality Maintenance Time Quality Management Time Quality Maintenance a) Total Quality Management
23 COPQ is the ______ or ______ a company pays when all of its products are not project Cost or profit Cost or loss Cost or price Cost or payment c) Cost or price
24 TQM and six sigma is a _________________ program Technical Business Management Activity c) Management
25 What is DPMO? Defect Per Million Opportunity Determine Per Million Opportunity Direct Per Million Opportunity Define Per Million Opportunity a) Defect Per Million Opportunity
26 Six sigma focuses on the aspect of setting SMART goals.What does SMART stand for? Simple,Meaningful,Agreed to,Realistic, Time based Simple,Measurable,Agreed to,Realistic,Time based State,Measurable,Appraisal,Realistic,Time based State,Measurable,Agreed to,Realistic, Time based b)Simple,Measurable,Agreed to,Realistic, Time based
27 Which has the most benefit if it is executed wisely? Six sigma initiative TQM and six sigma Six sigma and noise Six sigma business strategy d)Six sigma business strategy
28 How many phases are there in lean six sigma process? 4 5 6 3 b)5
29 What is effectiveness? doing the right things doing the right things right doing things right None of the above a)doing the right things
30 Under six sigma utility,availability and worth are the benefits achieved by whom? Customer Provider Both customer and provider None of the above c)both customer and provider
31 _______________ provides a solution to increase profit and reduce waste Practical solution Statistical solution Control plan Improve phase a)Practical solution
32 The concept of Six Sigma was developed by which company? General Electric Motorola Honeywell DuPont b)Motorola
33 Six Sigma strategies seek to improve the quality of the output of a process by ________________ identifying the causes of defects removing the causes of defects minimizing variability in manufacturing All of the above d)All of the above
34 In“DMAIC”,M stands for _________________ Method Measure Machine Manpower b)Measure
35 Six sigma is applicable to __________________ Finance Supply chain Heathcare All of the above d)All of the above
36 Conway(1992) states that in most of the organizations ______ of the total effort both human and mechanical is waste 20 30 40 50 c) 40
37 Creating a system to sustain a long term solution is known as _______________ Control plan Analyse Define Standardization a) Control plan
38 Which of the following is not an aspect focused by six sigma? Selecting the right provider Setting profitable goals Setting SMART goals Selecting the right people b)Setting profitable goals
39 Six sigma can be defined as ______________________ A summary statistic A representation of variation Permission to improve processes All of the above d)All of the above
40 Which elements are required to calculate sigma? Number of defectives and range Process performance and customer requirements Cycle time and quality Number of employees, Number of customers b)Process performance and customer requirements
S.NO Questions Option A Option B Option C Option D Correct Answer
1 What are the types of flow diagram process flow chart deployment flowchart alternate flow chart All the above All the above
2 In project charter which is used to measure whether project is completed? Project milestone scope business case team roles Project milestone
3 Why do we use 5 why's? Root cause analysis project evaluation Graphical analysis project deadline Root cause analysis
4 What is the order of process in flow process charts? Sequential order sequential order from top to bottomsequential order from bottom to top Non sequential order sequential order from top to bottom
5 The interrelationship diagram shows__________relationship cause time cause and effect all the above cause and effect
6 _____is a tool that can be used in developing high level process maps in process improvement
SIPOCprojects CPOQ CTU DPU SIPOC
7 All of these are components of a CTQ tree except Requirements Needs Drivers Prices Prices
8 ______is a handy tool for both qualitative and quantitative data gathering and analysis Histogram Check sheet Run chart Scatter diagram Check sheet
9 ____ is Known as poka yoke in Japan Change over time Mistake proofing value stream mapping forced field analysis Mistake proofing
10 ____is the visualizations of a particular work flow that you are working to improve Process flow map SIPOC map Swim lane map Regression analysis Process flow map
11 Sudden or unexpected equipment failure is known as _____loss Breakdown Start up Reduced speed Quality defect Breakdown
12 How many stages are there in SMED 5 4 7 2 7
13 Which one of the following is not a part of PDCA cycle Plan Design Check Act Design
14 The commonly used tools to create detailed process maps are______ Process flow chart Deployment flowchart Alternate path flow chart All the above All the above
15 ___is a tool which is used to convert customers need and requirements into measurable product
IPO diagram CTQ tree Flow diagram SIPOC CTQ tree
16 ____helps us to understand start and end point of the process Project milestone Goal statement Project scope Problem statement project scope
17 Run chart is a graph that display data values in a ____sequence Point Direct Geometric Time Time
18 _____is the pictorial representation which identifies steps,inputs, outputs and other related flow
details
diagram Gantt chart SMED problem statement Flow chart
19 ___is the process used to reduce waste SMED PDCA Run chart Scatter diagram SMED
20 ____is swapping from one process to another ,which will result in the downtime mistake proofing threat plan Change over Change over
21 ___step in 5s focusses in eliminating the workplace clutter Set in order sustain sort shine sort
22 _____is Known as fish bone or ishikawa diagram Run chart scatter diagram pareto chart cause and effect diagram cause and effect diagram
23 ____goes deeper into an event which maps all of the sub process process flow map SIPOC map Swim lane map all the above Swim lane map
24 How to identify the root cause of a problem? define analyze measure improve analyze
25 What is the dimension of quality performance process service planning performance
26 ____is useful to identify the shifts and trends Histogram Scatter chart Run chart cause and effect diagram Run chart
27 Which diagram represents the relationship of group of items ,issues, problems or opportunities
Pestle Interrelationship diagram SMED SIPOC interrelationship diagram
28 What is known as the theory of inventing problem solving Triz innovative solving problem performance solving mistake proofing Problem statement Triz innovative solving problem
29 Which is the most difficult stage in 5s Shine sustain sort standardize sustain
30 ___value is the authorized budget assigned to a schedule work poster development process PDCA milestone tracker diagram planned planned
31 Which team decides whether any changes has to be done in PDCA cycle Plan Do Check Act Act
32 The tools used in regression analysis is _____or _____ process making or PESTLE scatter plot or scatter diagram SWOT or PESTLE scatter plot or SWOT scatter plot or scatter diagram
33 _____is the plot of one variable versus the other Regression analysis Process mapping SWOT 5 whys Regression Analysis
34 ___helps to identify biggest drivers to process and priotize the action Control charts flow process charts Pareto charts Cause and effect diagram Pareto charts
35 ____is a diagrammatical representation Control charts Run charts Check sheets Histogram Histogram
36 ____helps in systematically collect and organize data flow diagram SIPOC map mistake proofing check sheets check sheet
37 _____gives an insight on project constraints and dimensions Resources response team project scope project milestone project scope
38 There are ____types of correlation 4 5 3 2 3
39 ____analysis helps to determine the ability to manufacture parts within tolerance limits amdRegression
engineeringanalysis
values process capability process mapping cause and effect process capability
40 ___is used to identify the efficiency of process Process mapping Analysis Pareto charts Flow process process mapping
S.NO Questions Option A Option B Option C Option D Correct Answer
1 In this phase the project focus on the customers and translate them into measurable requirements Measure Improve Analysis control a)Measure
2 Method used to quantity and prioritize the risk within the process DMAC FMEA FDMA DMAIC c)FMEA
3 To maintain the improved process in the current level Define Analysis Measure control d)control
4 Six sigma can be defined as A summary statistic A representation of variation permission to improve processes All the above d)All the above
5 six sigma projects should be selected based on Projects where the root cause is known Projects that are management "pet projects" VOC and VOB projects where there is a lack of data c)VOC and VOB
6 A deliverable of the improve phase is to , determine project goals Identify and validate root causes develope a plan for controlling none of the above d)none of the above
7 The main purpose of the analyze phase is to identify possible solutions create a pilot plan identify and validate root cause all the above c)idemtify and validate root cause
8 RPN stands for Risk priority number Risk probability number Risk process number None of the Above a)Risk priority number
9 The ______ that we are using,This might be email , face-to-face, a video or written report Reason Medium Time Method b)medium
10 The person who is organising or presenting the information Audience Medium Both A and B responsible party d) Responsible party
11 ____assist black belts and green belts to achieve consistent application of six sigma champions black belts master black belts green belts c)master black belts
12 Categorize based on the commitment and the _____ in the adaption of the change performance Commitment leadership executive leadership a)performance
13 ____is dedicated 100% to individual project execution operating under the master black belts champions green belts execution leadership black blets d)black belts
14 ___it includes engaging, identifying planning and analyzing the changes mobilizing commitment shaping a vision leading change none a)mobilizing commitment
15 RPN it is the calculator to sort the risk from highest to lowest lowest to highest Both a & b None of the above a)highest to lowest
16 Stakeholder is the people who need to know about the successes Risks change All the above d)All the above
17 RPN=_____x occurnce x detection leniency severity inertia none b) severity
18 What is the range of RPN? 100-1000 1-1000 1-100 10-100 b)1-1000
19 which Is the first state in a CAP? Transition state Improved state current state none c) current state
20 ____is the principle of quality management continues productive improvement continues process improvement continues value environment continues defect elimination b)continue process improvement
21 A break through approach involving the restricting of an entire organizational and it's process known as Benchmarking Quality circles statistical process control Re-engineering d)re-engineering
22 In the phase, the project focus on the customer needs and translate then into ____ requirements Improved control Measurable Analysed c) measurable
23 The main purpose of the measure phase of DMAIC is to Determine the customer requirements find root cause Develop solution set baseline data to understand how the process is currently performing d)set baseline data to understand how the process is currently performing
24 which of the following statement regarding six sigma team leadership is true? Black belt leads the team through the DMAIC methodology a green belt is a full time lead a black belt typically creates the projects charter a green belt leads at least fair project per year a)Black belt leads the team through the DMAIC methodology
25 They are expert statistician and help the black belt in case issues six sigma development leader champion master black belt black belt c)master black belt
26 Risk assessment and risk management plan includes impact of risk customer surveys project budget consumer focus groups a)impact of risk
27 ____is the different approach that can be utilized for the process development design for six sigma risk priority number change acceleration process none a)design for six sigma
28 ___should be the importance of six sigma management employee leader none b)employee
29 ____is the tool helps the team to identify ghetto risk DMAC FMEA FDMA DMAIC b)FMEA
30 prioritize the failure mode it includes, address the severity review the prioritized ranks address the RPN All the above d)All the above
31 ____should conduct periodical reviews on the progress of the product leadership six sigma committed leadership none a)leadership
32 ____is a CAP tool used to access each one's role in the process ARMI FMEA RPN All the above d)All the above
33 when the communication will be made,it can be a data, milestone Timing Medium Audience Method a)Timing
34 Type of communication.It can be presentation, a visual dashboard Method Medium reason none a)Method
35 ____is the clarification of roles and responsibility Responsible party Audience project charter none c)project charter
36 How many steps are under change acceleration process seven steps eight steps six steps five steps a)seven steps
37 Six sigma _____ should also be considered as management goal responsibility cost saving individual project none b)cost saving
38 ____the design and the process performance bases on the expectation of the customer Analysis measure improve none a)analyse
39 The leadership team should be totally convinced about eh benefits of the ___ six sigma design for six sigma stakeholder all the above a)six sigma
40 Design for six sigma methods are executive leadership master black belt green belt none d)none
S.NO Questions Option A Option B Option C Option D Correct Answer
1 Stages of quality development process designing requirements & part characteristics
process requirements&production operations
all of the above none of the above C
2 Abbreviate SIPOC support information product order confirmation
supplier input process output customer
service information provider of channel
selection intepersonals of customer B
3 Definition of horse quality it is a matrix used to connect the customer
it is a process
requirements
of transforming
to internal
voice
process
it of
transforms
customer
and product
customer
data requirements
to design
requirement
requirements
into
ithelps
specific
and
match
performance
steps
customer
of production
target
needs with design
A option
4 _____ is a process of transforming voice of customer data to design requirements and
quality
performance
function target supplier input process output customer
project selection leadership training A
5 How many stages does quality deployment process have 2 4 6 8 B
6 A matrix used to connect the customer requirements to internal process and producthouse
requirements
of qualityprocess is called champion training cultural challenge customer quality index A
7 The entire success depends on organization CEO's Leadership quality mentors C
8 Without _______the benefits of six sigma cannot be understood properly by the employee
resources tools communication savings C
9 Leadership training is a ______ strategy management tools department experienced A
10 Project selection is based on _________ productivity quantifiable metric cost variable agile metric B
11 ____ is the tool used in determining the benefits of undertaking a project cost ratio oppurtunity cost pareto priority ROI C
12 The methodologies of ________ is used for the rojrct management DMAIC & DMADV PMI six sigma MBO A
13 Who plays chief part in the project project sponser project manager project leader project team members B
14 In project management life cycle which does not include initiation planning designing implementing C
15 Which is a foundation of good team trust communication accountability unity A
16 If the ________ doesn't support that project,you will not get access to collect data and
Team
make
member
changes to process. Process owner management support none B
17 If the ____ do not complete the assigned tasks,it will lead to the failuer of the project.Team member management support process owner none A
18 The task of training will undoubtedly lead to _______ project sucess project done project failure both a & b C
19 The information management are ______ governing the project increased support ability to access better progress A
20 How many steps are used for the implementation in CPQ 4 7 2 6 D
21 Digitization improves the speed of ________ deployment goal project efficiency A
22 The approach which adoptd and implemented to measure the efficiency of inbound (or)
customer
outbound
metrics
call enters internal metrics operational metrics marketing metrics B
23 Which metrics is a numerical or indices that summarize customer feedback result? internal metrics marketing metrics customer metrics operational metrics C
24 The way to measure internal customer satisfaction net promoter score customer effort score both a & b none C
25 What are the challenges of six sigma? Low information no management buy in not using data driven approach all of the above D
26 Which of the following tools is most commonly used in the define phase of a project?Affinity diagram control chart failure mode and effects analysis data collection checklist B
27 Program can fail due to? lack of time and planning absence of resources insufficient budget all of the above D
28 Organization must apply total quality at ________level. 2 3 4 5 B
29 Quality can defined as perfection consistency waste elimination all of the above D
30 Future challenge which influence quality will be knowledge focus bulk manufacturing both a & b none of the above A
31 Six sigma is data-driven ,multi-dimensional approach reducing process variability increasing customer satisfaction lowering effects all of the above D
32 Which of the following are examples of Internal Failure costs? Defects and rework Inspection and audits Warranty and returns Purchasing and accounting A
33 Which is the big challenge in implementing six sigma program failure cultural cjange measure define B
34 How many types of project metrics are there in six sigma 1 2 4 3 B
35 Which ways are easy for the customer during cultural challenge share a vision practice, expect the unexpected all of the above D
36 Six sigma is an individual project TRUE FALSE B
37 Communication plays a vital role in Six sigma lean team work leadership A
38 What are the ways of communication CEO memos videos feedback all of the above D
39 The rules framed in the beginning is reviewed frequently not often periodically none of the above C
40 Without comunication the importance and the benefits of six sigma cannot be understood? TRUE FALSE A
S.NO Questions Option A Option B Option C Option D Correct Answer
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40