Owner’s Manual

RoboVac 15C (T2120)

T2120 51005001250 V02

 Table of Contents
02  Important Safety Instructions
07  About Your RoboVac
What's in the Box
RoboVac Anatomy
LED Indication
11  Using Your RoboVac
Important Tips Before Use
Preparation
Charge Your RoboVac
Use Your RoboVac with the EufyHome App
Start / Stop Cleaning
Select a Cleaning Mode
Use Your RoboVac with Amazon Alexa /
the Google Assistant
22  Cleaning and Maintenance
Clean the Dust Collector and Filters
Clean the Rolling Brush
Clean the Side Brushes
Replace the Side Brushes
Clean the Sensors and Charging Pins
Clean the Swivel Wheel
27  Troubleshooting
31  Specifications
31  Customer Service

Thank you for purchasing RoboVac 15C. Read all instructions before
using this product, and keep it properly for future reference.

01
Important Safety Instructions
To reduce the risk of injury or damage, read these safety instructions carefully and keep • If the room to be cleaned has a balcony, a physical barrier should be used to prevent
them at hand when setting up, using, and maintaining this device. access to the balcony and to ensure safe operation.
• Do not place anything on top of this device.
WARNING SYMBOLS USED • Be aware that this device moves around on its own. Take care when walking in the
This is the safety alert symbol. This symbol alerts you to area where this device is operating to avoid stepping on it.
potential hazards that could result in property damage and/or
• Do not operate this device in areas with exposed electrical outlets on the floor.
serious bodily harm or death.
• Do not expose the electronics of this device, its battery, or the integrated Charging
Base. There are no user-serviceable parts inside.
• This device can be used by children aged from 8 years and above and persons
with reduced physical, sensory or mental capabilities or lack of experience and • Do not use this device on an unfinished, unsealed, waxed or rough floor. It may
knowledge if they have been given supervision or instruction concerning use of this result in damage to the floor and this device. Use only on hard floor surfaces or low-
device in a safe way and understand the hazards involved. pile carpet.

• Children should be supervised to ensure they do not play with this device. • This device has been designed to be used on floors without scratching them. We
still recommend that you test this device on a small area of the room to be cleaned
• Cleaning and maintenance shall not be performed by children without adult to ensure no scratches are made before cleaning the whole room.
supervision.
• This device is only to be used with the power supply unit provided.
• For the purposes of recharging the battery, only use the detachable power supply
unit provided with this device.
Notice
• The battery must be removed from this device before this device is disposed of. To This symbol on the device or its packaging indicates: Do not dispose of
remove the battery from this device, first remove the screws on the bottom, then electrical appliances as unsorted municipal waste; use separate collection
remove the main PCB and unscrew the battery cover using a screwdriver. Remove facilities. Contact your local authority for information regarding the collection
the battery by disconnecting the quick connector. systems available. If electrical appliances are disposed of in landfills or
• The used battery should be placed in a sealed plastic bag and disposed of safely dumps, hazardous substances can leak into the groundwater and get into
according to local environmental regulations. the food chain, damaging your health and well-being. When replacing old
appliances with new ones, the retailer is legally obliged to take back your old
• The external flexible cable or cord of the power supply unit cannot be replaced; if the
appliance for disposal at least free of charge.
cord is damaged, the power supply unit shall be disposed of.
• This device is for indoor use only.
FCC Statement
• This device is not a toy. Do not sit or stand on this device. Small children and pets
should be supervised when this device is operating. This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
• Store and operate this device in room temperature environments only. (1) This device may not cause harmful interference.
• Clean with a cloth dampened with water only. (2) This device must accept any interference received, including interference that may
cause undesired operation.
• Do not use this device to pick up anything that is burning or smoking.
Warning: Changes or modifications not expressly approved by the party responsible for
• Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet. compliance could void the user's authority to operate the equipment.
• Before using this device, pick up objects like clothing and loose paper. Lift up cords Note: This equipment has been tested and found to comply with the limits for a Class B
for blinds or curtains, and move power cords and fragile objects out of the way. If digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
this device passes over a power cord and drags it, an object could be pulled off a reasonable protection against harmful interference in a residential installation.
table or shelf.

02 03
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference Consignes de Sécurité
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio Pour réduire le risque de blessures ou de dommages, lisez attentivement ces
or television reception, which can be determined by turning the equipment off and on, consignes de sécurité et gardez-les en main lors de la mise en place, de l'utilisation et
the user is encouraged to try to correct the interference by one or more of the following
de l'entretien de cet appareil.
measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation
between the equipment and receiver. (3) Connect the equipment into an outlet on a
circuit different from that to which the receiver is connected. (4) Consult the dealer or an SYMBOLES D'AVERTISSEMENT UTILISÉS
experienced radio / TV technician for help.
Voici le symbole d'alerte de sécurité. Ce symbole vous avertit
FCC Radiation Exposure Statement des dangers potentiels pouvant entraîner des dommages
matériels et/ou des lésions corporelles graves ou la mort.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20
cm between the radiator & your body. • Cet appareil peut être utilisé par des enfants de huit ans et plus, des personnes
ayant des handicaps physiques, sensoriels ou mentaux, ou un manque d'expérience
IC Statement et de connaissances, à condition qu'ils soient supervisés ou aient été informés de la
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is manière d'utiliser l'appareil en toute sécurité.
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired • Ne pas laisser les enfants jouer avec l'appareil.
operation of the device. • L'entretien de l'appareil ne doit pas être effectué par un enfant sans supervision.
• L'appareil ne doit être utilisé qu'avec l'unité d'alimentation électrique fournie avec
Declaration of Conformity
celui-ci.
This product complies with the radio interference requirements of the European
Community. Hereby, Anker Innovations Limited declares that the radio equipment type • N'utiliser que l'unité d'alimentation fournie avec l'appareil pour en recharger la
T2120 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of batterie.
conformity is available at the following internet address: https://www.eufylife.com/
• La batterie doit être retirée de l'appareil avant que celui-ci soit mis au rebut. Pour
Maximum output power: <20 dBm retirer la batterie, dévisser le couvercle de la batterie à l'aide d'un tournevis. Retirer
Frequency band: 2.4G band (2.4000GHz - 2.4835GHz) la batterie en débranchant le connecteur rapide.
Contains FCC ID: 2ANDL-TYWE1S IC ID: 23243-TYWE1S
• La batterie usagée doit être mise dans un sac hermétique et mise au rebut
Trademark Notice conformément aux régulations locales en vigueur.
• Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its • Le câble de l'alimentation ne peut être remplacé. S'il est endommagé, l'unité
affiliates. d'alimentation ne pourra plus être utilisée.

• Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and • Cet appareil est réservé à une utilisation en intérieur.
other countries. App Store is a service mark of Apple Inc., registered in the U.S. and • Cet appareil n’est pas un jouet. Ne pas s'asseoir ou se tenir debout dessus. Les petits
other countries. enfants et les animaux domestiques doivent être surveillés lorsque cet appareil est
en marche.
• Google Play and the Google Play logo are trademarks of Google Inc.
• Conserver et utiliser cet appareil uniquement dans des environnements à
• Google Home is a trademark of Google Inc. température ambiante.
• Ne nettoyer qu’avec un chiffon imbibé d'eau.
• Ne pas utiliser cet appareil pour ramasser quoi que ce soit qui brûle ou fume.
• Ne pas utiliser cet appareil pour nettoyer des flaques d'eau de Javel, de peinture,
d'autres produits chimiques ou de quoi que ce soit d'humide.
• Avant d'utiliser cet appareil, ramasser vêtements et papiers, soulever les cordons
des stores ou rideaux et mettre les câbles d'alimentation et les objets fragiles hors

04 05
 de portée. Si l’appareil passe par-dessus un câble et l’entraîne avec lui, cela risque de
causer des chutes d’objets. About Your RoboVac
• Si la pièce à nettoyer a un balcon, une barrière physique doit être placée afin
d’empêcher l’accès au balcon et d’assurer une utilisation sûre. What's in the Box
• Ne pas placer d’objet sur l’appareil.
• Rester conscient que l'appareil se déplace seul. Faire attention à ne pas marcher sur
l’appareil par inadvertance.
• Ne pas utiliser dans des endroits disposant de prises de courant exposées sur le sol.
• Ne pas exposer les composants électroniques de cet appareil, de sa batterie, ou de
la station de recharge intégrée. Il n'y a pas de pièces réparables par l'utilisateur.
• Ne pas utiliser sur un sol inachevé, non scellé, ciré ou accidenté au risque
d'endommager le sol ou l'appareil. Utiliser uniquement sur des surfaces dures ou sur RoboVac 15C Charging Base Remote Control
des tapis à poils courts.
(AAA Battery x2)
• Cet appareil a été conçu pour être utilisé sur les sols sans les abîmer. Nous vous
recommandons tout de même de tester l'appareil sur une petite zone pour vérifier
l'absence d'éraflures.

Avertissement
Ce symbole présent sur le produit ou la boîte signifie que le produit ne doit
pas être jeté avec les déchets ménagers, mais doit être déposé dans un centre
de collecte approprié pour recyclage. Une mise au rebut et un recyclage Power Adapter Cleaning Tool Side Brushes (x4)
adéquats permettent de protéger les ressources naturelles, la santé humaine
et l’environnement. Pour plus d’informations sur l’élimination et le recyclage
de ce produit, contactez votre mairie, votre service de ramassage des ordures
ou le magasin où vous avez acheté ce produit.

Déclaration d'Industrie Canada

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes
: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit Additional Additional Cable Ties (x5)
accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en High-Performance Foam Filter
compromettre le fonctionnement. Filter
Notes sur les marques déposées
• Amazon, Echo, Alexa et tous les logos connexes sont des marques déposées
d’Amazon.com, Inc. ou de ses sociétés affiliées.
• Apple et le logo Apple sont des marques commerciales d’Apple Inc., enregistrées
aux États-Unis et dans d’autres pays. App Store est une marque de service d’Apple
Inc., enregistrée aux États-Unis et dans d’autres pays. Owner’s Manual &
• Google Play et le logo Google Play sont des marques déposées de Google Inc. Other Documents
• Google Home est une marque déposée de Google Inc.

06 07
RoboVac Anatomy Dust Collector

Top & Side

Pre-filter
Auto cleaning Start/Stop button
Wi-Fi status light

Bumper
High-performance filter

Foam filter

Infrared sensor
Suction Inlet
Dust collector
Dust collector release button

Dust collector
Bottom

Charging contact pins Drop sensors

Swivel wheel
Side brushes

Battery compartment Suction inlet

Wheels
Brush guard
Rolling brush

Main power switch (On/Off)

Dust collector Charging Base
Status light

Charging contact pins Power cord storage

compartment
Power socket

08 09
Remote Control (Wi-Fi Status Light) Status

Slowly flashing blue Waiting for connection

Return RoboVac to Charging Base Rapidly flashing blue Connecting with your wireless router

1 2 Adjust suction power level in Auto and Quick Solid blue Connected to your wireless router
Cleaning modes
Start Auto cleaning / Stop cleaning
3
4
Control cleaning direction manually Using Your RoboVac
Start Auto cleaning
5 6
Start Edge cleaning Important Tips Before Use
7 8 Start Spot cleaning

Start Quick cleaning

Install 2 AAA batteries before using the remote control for the first time. Make sure a b c
the positive and negative ends are facing the correct polarity direction as marked in
the battery compartment.

LED Indication
You can see the status of RoboVac from the LED indicators.

(Power Status Light) Status

d e f
Breathing orange Charging
Solid blue Standby / Cleaning / Fully charged
a Remove power cords and small objects from the floor that may entangle RoboVac. You
Solid orange Low power and returning to Charging Base can use the supplied cable ties to organize your wires and power cords.
• RoboVac is off. b Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid
• To conserve power, the light automatically turns off cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they
Off may cause RoboVac to malfunction.
when RoboVac is not docked to the Charging Base
and has been inactive for 1 minute. c Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from
getting stuck. If necessary, place a physical barrier to block off the problem areas.
RoboVac has an error.
Flashing / Solid red + Beeping Refer to the “Troubleshooting>Error Tone” section in this d Keep RoboVac away from wet areas.
manual for solutions.
e RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these
objects if possible.

10 11
f Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They Place the Charging Base on a hard, level surface and against a wall.
may work less effectively if dirty or used on reflective/very dark-colored floors.

Place physical barriers in front of fireplaces and areas that may cause damage to
RoboVac if entered.

Preparation

Install the side brushes before use.

Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the
front of the Charging Base.

Connect the round connector of the adapter into the power socket on the Charging
Turn on the main power switch on the bottom of RoboVac. Base and the other end into a wall outlet.
• When the Charging Base connects to AC power, the LED indicator on the
Charging Base is SOLID WHITE.

-- Install
Install the Charging Base
Base inin aa location
locationthat
thatRoboVac
RoboVac
T can easily access. It isis recommended
recommended to toplace
placethe the
Charging Base against a wall, wall, and
and onon aa hard-level
hard-level
surface rather than onon rugs
rugs or
or carpets.
carpets.
-- Always
Always keep the Charging
Charging Base Base plugged
pluggedin, in,otherwise
otherwise
RoboVac will not
not automatically
automatically return returntotoit.it.

Charge Your RoboVac

Remove the sticker next to the power switch, and the foam blocks beside the
bumper before use.
• RoboVac has a pre-installed rechargeable battery that has to be fully charged before
use.
• RoboVac returns to the Charging Base at the end of a cleaning cycle or when its
battery is running low.

12 13
Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the • RoboVac is attached to the Charging Base to ensure it has enough power during
charging pins on the base. setup.

EufyHome

EufyHome

1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android
Method 2: Press on the remote control to return RoboVac to the Charging Base. devices).
2. Open the app and create a user account.
3 Tap the “+” icon in the top right corner to add RoboVac to your EufyHome account.
4. Follow the instructions in the app to set up the Wi-Fi connection.
- After connecting successfully, you can control RoboVac via the app.
- With the app, you can select a cleaning mode, set the time, schedule a cleaning, view
the system status, receive notifications and access additional features.

Wi-Fi Status Light

Slowly flashing blue Waiting for connection

Rapidly flashing blue Connecting with your wireless router

Solid blue Connected to your wireless router

Turn off the main power switch if RoboVac will not be used for a long period of
time. To preserve the battery’s lifespan, recharge at least once every 6 months.

- If you have any problems during the Wi-Fi setup process, refer to the “Troubleshooting
> Wi-Fi connection” section in this Manual.
Use Your RoboVac with the EufyHome App - If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine.
This function is available in the app only.
To enjoy all available features, it is recommended to control your RoboVac via the
EufyHome app.

Before you start, make sure that: Reset the Wi-Fi Connection
Press and hold on RoboVac for 10 seconds to reset the Wi-Fi connection if necessary.
• Your smartphone or tablet is connected to a Wi-Fi network.
- You will hear a beep when the Wi-Fi connection has been reset and the Wi-Fi status light
• Your smartphone or tablet is running iOS 8.0 (or above) or Android 4.4 (or above).
will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to
• The 2.4GHz band wireless signal is enabled on your wireless router. set up the Wi-Fi connection.
• The Wi-Fi status light on RoboVac is slowly flashing blue.

14 15
Schedule Cleaning Press on RoboVac or / on the remote control to start cleaning in Auto Mode.

With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.

• You can set the time and customize the cleaning schedules from Sunday to
Saturday on the EufyHome app. This function is available in the app only.

Start / Stop Cleaning

• Make sure the main power switch on the bottom of RoboVac is turned on before use.
• You can also start or stop cleaning via the EufyHome app. - RoboVac will return to the Charging Base automatically when the battery level becomes
low or when RoboVac finishes cleaning.
- By default, RoboVac starts in Auto cleaning mode when it is turned on.
1. Press on RoboVac or / on the remote control to start cleaning in Auto Mode.

BoostIQ™ Feature
When the BoostIQ™ feature is enabled, RoboVac will automatically increase the suction
power if it detects stronger power is needed to ensure the best clean. BoostIQ™ is ideal for
cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning
time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you,
you can disable this feature. This feature only works in Auto and Quick cleaning modes.
In Auto or Quick cleaning mode, press on the remote control repeatedly to adjust the
suction power level.
2. Press on RoboVac or on the remote control to stop cleaning.
• The corresponding icon is displayed on the remote control.

Suction Power Level Beeps

Standard power

BoostIQ™
(Default, automatically switches between Standard and Enhanced power)

Maximum power

Select a Cleaning Mode When RoboVac starts cleaning in Auto or Quick mode the next time, it will clean
according to the suction power level you previously selected.

You can also select a cleaning mode via the EufyHome app.

1. Auto cleaning
RoboVac optimizes its cleaning path by selecting different cleaning modes automatically
until cleaning is complete. This is the most commonly used cleaning mode.

16 17
2. Spot cleaning 4. Quick cleaning
RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a RoboVac will automatically stop cleaning after 30 minutes and return to the Charging Base
concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 in this mode. If any small room or area needs to be cleaned, it is recommended to select
minutes. this mode to save time and power.
Press on the remote control to start cleaning in Spot Mode. Press on the remote control to start quick cleaning mode.

5. Manual cleaning
3. Edge cleaning
You can direct RoboVac to clean a particular area by using the directional buttons on the
RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the remote control.
edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to
the Charging Base.
Press on the remote control to start cleaning in Edge Mode.

Move forward

Turn left

Turn right

Move backward

18 19
Use Your RoboVac with Amazon Alexa / To control RoboVac with the Google Assistant
the Google Assistant RoboVac now works with the Google Assistant on devices like the Google Home.

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to Open the Google Home app.
control RoboVac with your voice. Say “Ok Google, talk to RoboVac” to the Google Assistant-enabled device to initiate
the Google action for RoboVac.
Before you start, make sure that:
• RoboVac is attached to the Charging Base to ensure there is enough power. Follow the instructions in the Google Home app to authorize the Google Assistant
with your EufyHome account.
• RoboVac is connected with the EufyHome app.
To control RoboVac with your voice, say simple commands to Google Assistant.
• You have an Alexa-enabled device (i.e. eufy Genie, Amazon Echo, Echo Dot and
Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant
(i.e. Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart Ok Google, ask RoboVac
device, and you have created an account. to start cleaning.

To control RoboVac with Amazon Alexa

Ok Google, ask RoboVac
Open the Amazon Alexa app and select “Skills” from the menu. to stop cleaning.
On the Skills screen, search for “EufyHome - RoboVac”.
Once you have found the “EufyHome - RoboVac” skill, tap Enable.
Login with your EufyHome account so that Alexa can control your RoboVac.
Say simple commands to Alexa.

Alexa, ask RoboVac

to start cleaning.

Ok Google, ask RoboVac to

Alexa, ask RoboVac go home.
to stop cleaning.

Ok Google, ask RoboVac to

find my robot.

- For more information about how RoboVac works with Amazon Alexa / the Google
Assistant, visit https://www.eufylife.com and go to PRODUCTS>Cleaning>RoboVac 15C
for details.
Alexa, ask RoboVac to go
home.

Alexa, ask RoboVac to

find my robot.

20 21
Cleaning and Maintenance Take out the foam filter and high-performance filter.

For optimal performance, follow the instructions below to clean and maintain RoboVac
regularly. The cleaning/replacement frequency will depend on your usage habits of
RoboVac.

Recommended cleaning/replacement frequency

Clean the dust collector and filters with a vacuum cleaner or a cleaning brush.
RoboVac Part Cleaning Frequency Replacement Frequency
Dust Collector After each use -
Filters Once every week Every 2 months
Rolling Brush Once every week Every 6-12 months
Side Brushes Once every month Every 3-6 months (or when visibly worn)
Brush Guard Once every month Every 3-6 months (or when the silicone
rubber strip on the brush guard becomes
visibly worn) Put the filters and pre-filter back together in the dust collector.
Sensors Once every month -
Charging Pins Once every month -
Swivel Wheel Once every month -

Clean the Dust Collector and Filters Push the dust collector back into the main unit.

Press the dust collector release button to pull the dust collector out.
Open and empty the dust collector.

1 2

You can wash the dust collector, pre-filter and foam filter with water. Be sure to
air-dry them thoroughly before reassembling. Do not wash the high-performance
filter with water, as it may damage the filter and reduce the suction power.

Remove the pre-filter by pulling the hooks as shown. Clean the Rolling Brush
Pull on the release tabs to unlock the brush guard as shown.
Lift the rolling brush to remove.
Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
Reinstall the rolling brush by inserting the fixed protruding end first and then clicking
into place.

22 23
 Press down to snap the brush guard into place.
Only use the side brushes when they are completely dry.
1 2 3

Replace the Side Brushes

The side brushes may become bent or damaged after being used for a period of time.
Follow the instructions below to replace them.
4 5 Pull off the old side brushes and snap the new ones into place.

Clean the Side Brushes

Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may
adhere to them. Be sure to clean them regularly.
Remove the side brushes.

Clean the Sensors and Charging Pins

To maintain the best performance, clean the drop sensors and charging pins regularly.
• Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.

Carefully unwind and pull off any hair or string that is wrapped between the main unit
and the side brushes.
Use a cloth dampened with warm water to remove dust from the brushes or to gently
reshape them.

24 25
Clean the Swivel Wheel Troubleshooting
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the
swivel wheel periodically and as needed. Problems Solutions

• Make sure the main power switch is in the ON position.

Wheel • Make sure the battery is fully charged.
Axle • Replace the batteries (2 AAA) in the remote control.
RoboVac cannot be
activated. • Make sure the remote control is within range (16 ft/5 m) of
RoboVac.
• If you still have trouble, turn off the main power switch and
then turn it back on.
Pull out the swivel wheel.
The remote control • Replace the batteries in the remote control.
does not work. • Make sure RoboVac is turned on and fully charged.
• Check if RoboVac is trapped or stuck on an obstacle.
RoboVac stops • Check if the battery level is too low.
working suddenly. • If you still have trouble, turn off the main power switch, wait
for 2 seconds, and then turn it back on.
• Make sure the main power switch on the bottom of RoboVac
is turned on.
• You can set the time of day and scheduled cleaning time via
the EufyHome app.
You cannot schedule
Clean any hair or debris wrapped around the wheel or entangled inside the wheel • Make sure the scheduled time has been set correctly.
cleanings.
cavity. • Check if RoboVac’s power is too low to start cleaning.
Reinstall the wheel and push in until it clicks into place. • Cleaning schedules are erased when RoboVac is powered off.
If RoboVac is powered on without Internet access, cleaning
schedules will not synchronize and must be reset via the app.
- You can clean the swivel wheel with water. • Check if any obstructions are blocking the suction inlet.
- Use the swivel wheel only when it is completely dry. • Empty the dust collector.
Suction power is
weak. • Clean the filters with a vacuum cleaner or a cleaning brush.
• Check if the filters are wet due to water or other liquid on the
floor. Air-dry the filters completely before use.
• Check if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace the
Charging Base.
RoboVac cannot be
• Dust off the charging contact pins with a dry cloth.
charged.
• Check if you can hear a beep when RoboVac is docked onto
the Charging Base. If not, contact the eufy service center to
repair or replace the Charging Base.
• Remove objects within 3 ft/1 m to the left and right side and
within 6 ft/2 m of the front of the Charging Base.
RoboVac cannot • When RoboVac is in the vicinity of the Charging Base, it will
return to the return more quickly. However, if the Charging Base is located
Charging Base. far away, RoboVac will need more time to return. Please be
patient as it works its way back.
• Clean the charging contact pins.

26 27
 Problems Solutions Error Tone Cause Solution
• Clean the rolling brush. • Clean the drop sensors gently
The rolling brush with a dry cloth.
does not rotate. • Check if the rolling brush and brush guard have been installed • RoboVac’s drop sensors are dirty.
properly. Three beeps • RoboVac is stuck on the ledge of a • Place RoboVac in a new location.
RoboVac’s staircase and cannot reverse. • Use a physical barrier to block off
• Clean the sensors carefully with a dry cloth.
movements or travel the problem area.
path are abnormal. • Restart RoboVac by turning the power switch off and on.
Manually charge RoboVac for at least
• Make sure your Wi-Fi router supports the 2.4GHz and Four beeps RoboVac’s power level is too low.
RoboVac cannot 5 hours.
802.11b/g/n bands; the 5GHz band is not supported. For
connect to a Wi-Fi
details, refer to the “Troubleshooting > Wi-Fi connection” Solid red indicator light
network.
section in this manual.
• Check if there are any Internet connection problems. Error Tone Cause Solution
• Check whether you have installed the Amazon Alexa app
onto your smart device and enabled “EufyHome - RoboVac” RoboVac’s left/right wheel is Turn off RoboVac and remove any hair or
One beep
Skill in the Amazon Alexa app. For details, refer to the “Use stuck. debris from the left/right wheel.
You cannot control Your RoboVac with Amazon Alexa / the Google Assistant”
RoboVac with Turn off RoboVac and remove any hair or
section in this manual. Two beeps RoboVac’s side brush is stuck.
Amazon Alexa. debris from the side brush.
• Make sure you have an EufyHome account.
• Turn off RoboVac, then remove and
• Make sure you are using correct Alexa voice-commands.
empty the dust collector.
• The “EufyHome - RoboVac” Skill for Alexa is currently only Three beeps RoboVac’s suction fan is stuck.
available in English. • Make sure the suction inlet is not
blocked by any hair or debris.
• Check if there are any Internet connection problems.
Turn off RoboVac and remove any hair or
• Check if you have installed the Google Home app onto your Four beeps RoboVac’s rolling brush is stuck.
debris from the rolling brush.
smart device and initiated the “EufyHome” action in the
Google Home app. For details, refer to the “Use Your RoboVac
You cannot control with Amazon Alexa / the Google Assistant” section in this
RoboVac with the manual.
Google Assistant.
• Check if you are using the proper commands when talking to
Wi-Fi Connection
the Google Assistant. When making your request, first say the
wake words “Ok Google”. Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
• Repeat your question. Speak clearly to the Google Assistant. requirements.

Wi-Fi Setup Requirements

Error Tones • RoboVac:
- RoboVac is fully charged and the main power switch on the bottom of RoboVac is
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator turned on.
on RoboVac will be solid or flashing. - Wi-Fi status light slowly flashes blue.
Flashing red indicator light
• Wi-Fi Network:
Error Tone Cause Solution - Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
• RoboVac is stuck and one of the
wheels is not making contact with - Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
the floor (hanging in mid-air). - You are using a 2.4GHz router or a dual-band router that is configured to support a
One beep Restart cleaning in a new location.
• RoboVac may be in an extremely 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
large room and the bumper is not
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz
registering obstacles.
mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back
Tap RoboVac’s bumper several times once your setup is complete.
Two beeps RoboVac’s bumper is stuck. to dislodge any debris that may be
trapped underneath. - When connecting to a hidden network, make sure you enter the correct network
name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.

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 - When using a network extender/repeater, make sure the network name (SSID) and
password are the same as your primary network. Specifications
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect with
the Eufy servers.
Product Model T2120
Network Security Requirement
Input 19 V 0.6 A
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
Battery Voltage DC 14.4 V
- WEP EAP (Enterprise Authentication Protocol) is not supported.
Power Consumption 40 W
Wi-Fi Channels
DC 14.4 V
Battery Type
- The FCC requires that all wireless devices in the United States operate on the 1-11 Li-ion 2600 mAh
wireless spectrum channels. Dust Collector Capacity 0.6 L
- Some countries outside North America can use spectrum channels higher than Cleaning Time Max. 100 mins
channel 11. Refer to your local regulatory agency to determine which channels are
Charging Time 300 - 360 mins
accessible.
- A future software release will support access to channels above 11 for users outside
Input 19 V 0.6 A
North America. Until then, use channels 1-11.
If you cannot control RoboVac with your smartphone, try the solutions below to solve the Output 19 V 0.6 A
problem. If the problem persists, contact the eufy service center for help.

Wi-Fi Status
Cause Solutions
Light
Solid blue RoboVac has connected • Check if your router is connected to the
Customer Service
to your router, but cannot Internet.
access the Internet. For FAQs and more information, please visit www.eufylife.com.
• Check with your Internet provider to
see if there is any Internet connection
problem.
Rapidly flashing RoboVac cannot connect • Check if you have modified your
blue to your wireless router. network name and password.
• Reset Wi-Fi connection if necessary.
Refer to the “Use Your RoboVac with
the EufyHome App > Reset the Wi-Fi
connection” section in this manual.
Slowly flashing Wi-Fi connection is reset • Set up Wi-Fi connection with RoboVac.
blue or has not been set up Refer to the “Use Your RoboVac with
before. the EufyHome App” section in this
manual. @EufyOfficial @EufyOfficial @EufyOfficial @EufyOfficial

• Reset Wi-Fi connection if necessary.

Refer to the “Use Your RoboVac with
Anker Innovations Limited
the EufyHome App > Reset the Wi-Fi
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong
connection” section in this manual.
Off • RoboVac is turned off. • Charge RoboVac by attaching it to
• RoboVac’s power level the Charging Base. Make sure the
is low. main power switch on the bottom of
RoboVac is turned on.
• RoboVac is in Sleep
mode.

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