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6resetting Passwords - KoBoToolbox Documentation6

The document provides instructions for resetting passwords in KoBoToolbox, including checking spam folders for password reset emails, using a different email address if one was used to create the account, and contacting support if the password reset email is not received.

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rangkuman
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53 views

6resetting Passwords - KoBoToolbox Documentation6

The document provides instructions for resetting passwords in KoBoToolbox, including checking spam folders for password reset emails, using a different email address if one was used to create the account, and contacting support if the password reset email is not received.

Uploaded by

rangkuman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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6/29/2020 Resetting Passwords — KoBoToolbox documentation

KoBoToolbox HOME FEATURES SIGN UP ABOUT HELP

RESETTING PASSWORDS
KoBoToolbox sends out password reminder emails immediately after you request to reset it. If you have
requested to reset your password and you didn’t receive an email with the password reminder link, please try
the following:

Check if our password reset email landed in your spam or junk mail folder, as it might have been placed
there by your email provider.
Check if you created your account with a different email address - simply click on the ‘Forgot’ link again
and enter your alternative email address.

It is possible you are trying to access the account on the wrong server (there are two separate instances of
KoBoToolbox for humanitarians and other users - kobo.humanitarianresponse.info and kf.kobotoolbox.org).

If you still have not received the email with the reset link please send an email to [email protected]
with your username, the email address you used to sign up, and which server you created your account on
(kf.kobotoolbox.org or kobo.humanitarianresponse.info).

https://support.kobotoolbox.org/reset_password.html 1/1

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