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When The Device Is Not Reachable: Content, Linux OS Users/passwords

The document provides instructions for restoring factory default settings on the device. It describes the steps to press and hold the SW button for 10 seconds to initiate the restore process. The user LED will then blink and the system will read the factory defaults, apply them, and reboot. It notes that it may take longer for the system to start up after the reboot as it finishes the factory reset process.

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Arun Kumar
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87 views

When The Device Is Not Reachable: Content, Linux OS Users/passwords

The document provides instructions for restoring factory default settings on the device. It describes the steps to press and hold the SW button for 10 seconds to initiate the restore process. The user LED will then blink and the system will read the factory defaults, apply them, and reboot. It notes that it may take longer for the system to start up after the reboot as it finishes the factory reset process.

Uploaded by

Arun Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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When the device is not reachable

1. Check if the device is correctly connected to the network. Check LED status of RJ45 socket.

2. In the case when the device does not respond due to a malfunction or incorrect user settings please
reboot the device by disconnecting and connecting power source (or pressing Reset switch).

3. If you still cannot connect with the device, it is possible to restore to factory IP settings by using the
SW button.

Restoring factory defaults


This action restores the following settings to default values: IP settings, time zone settings, database
content, Linux OS users/passwords

In order to restore factory defaults proceed with the following steps:

LED signaling USER actions System reaction

1. When the device is


ready to operate

2. Press and hold SW Restore service is counting


button for 10 seconds down.

System is reading factory


3. Release SW button defaults.
after 10 seconds.
User LED will begin to Factory settings are being
blink. applied to the device.

170 | SMSEagle NXS-9700 | User’s Manual


4. Wait until system System is going for a reboot.
reboots.

Default settings are


restored.

Please note, that after reboot the device will be finishing the process of factory reset, therefore it can take longer
for the system to start.

171 | SMSEagle NXS-9700 | User’s Manual


IV SERVICE & REPAIR

172 | SMSEagle NXS-9700 | User’s Manual


SERVICE & REPAIR

Warranty

Your SMSEagle comes with a standard 1 year of technical support and hardware repair warranty coverage.
The standard warranty can be extended during device purchase to 3-years coverage (check your purchase
conditions). For a detailed information on warranty terms and conditions check warranty card that comes
with your device or follow the link: www.smseagle.eu/docs/general_warranty_terms_and_conditions.pdf

Service

Before contacting with support team, be sure that you have read Troubleshooting section of this manual.
SMSEagle Support Team is available by email or telephone.

Support Email: [email protected]

Support telephone: + 48 61 6713 411

The support service is provided by:


Proximus Software
ul. Piątkowska 163,
60-650 Poznan, Poland

WHEN CONTACTING SUPPORT TEAM, BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION:


System Logs

Go to menu Settings > Sysinfo > “Download device logs”. Provide log package to support team when
requested.

MAC address

Each SMSEagle device has its unique MAC address. MAC address is printed on the device body or can be
found in menu Settings > IP Settings

173 | SMSEagle NXS-9700 | User’s Manual


V
TECH SPECS
& SAFETY
INFORMATION

174 | SMSEagle NXS-9700 | User’s Manual

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