Cleanco Services Profile
Cleanco Services Profile
Contents
Subject Page #
Alignment with Abu Dhabi 2030 Vision 03
Vision, Mission and commitment 04
Introductions 05
Who we are 06
Our Services 07
Total Cleaning Solutions 08-10
Air Craft Cleaning Services 11
Waste Management Services 12
Medical Waste Management Services 13
Hospitality Services 14
Pest Control Services 15
Landscaping Services 16
Facility Management Services 17
Exceeding Expectation 18
Total Quality Management (TQM) 19-20
HSE 21-22
ECO Warranty and Work Warranty 23-25
Caring for the Environment & CSR 26
Our People our strongest Asset 27
Looking after our Employee (Training) 28
Our Accreditations 29
Our Membership 30
Our Clients List 31-33
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Alignment with Abu Dhabi 2030 Vision
1.1 Sustainability :
Focus on preservation of growth-related wealth and use existing levels of funding to explore renewable
energy production and minimisation of consumption of non-renewable energy forms.
1.5 Connectivity
The city will need a multi-layered transportation network for city centre and urban connection, all
accomplished with a hierarchical system of formal and informal open spaces and biologically-significant
protected areas.
These five key directions provide a clear vision of where Abu Dhabi will be in the near to long term.
CLEANCO, whilst new to Abu Dhabi, has significant long-term experience in supporting major
Government initiatives, developments and departments in achieving their visions.
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Our Vision
Our Mission
Our Values
CLEANCO is a family owned company and our values are important to us.
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Introductions
Over the years, we have grown into a prolific company headquartered in Abu Dhabi. We have
branches in Dubai, Al Ain, the Western Region and Fujairah. Today, there are over 10,000
Cleanco professionals who are well trained and committed to providing exemplary service. We
cater to a wide range of environmentally compliant services including - general cleaning,
landscaping, water treatment, medical and general waste management, pest control and
facilities management.
The reputation we have established with our satisfied customers is a testimony of our
dedication and excellence.
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Who we are
Founded in 1987
UAE Based
Family Owned
10,000+ Employees
Where we operate
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We operate in all over UAE .
P.O.Box 46649
800-2532626 (Cleanco)
www.cleanco.ae
CLEANCO Services
With more than 10,000 employees, no other company can offer the depth of experience, skills and
seamless delivery of services that we can.
We operate all over UAE and serve hundreds of our clients locations whether it’s a single services or
an integrated services and our services are always designed and customised to suit the unique needs
of each client, with such a broad portfolio of service designed to support your business, it is important
that we can also offer choice in how services are delivered, Often the solution may be a single
services or a few services bundled together.
We offer a total services solutions to manage all non-core business for our clients, including providing
soft hard services across multiple sites, an experienced Services Manager will provide a single point
of contact at clients facilities,.
- Landscaping Services
- Hospitality Service
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Total Cleaning Solutions
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Management of Cleaning is a complex
business. The challenge is to carry out
cleaning to an infinitely high standard in a
cost effective manner. In today’s cleaning
services play a vital role in making sure that
guests continue coming back. Cleanliness is
the most often the primary indicator of how
well your business is our aim in CLEANCO is
to provide a long and short term professional
cleaning services, customized to our client’s
needs.
PRODUCT RANGE
Regular Cleaning of offices, Business premises,
Shopping Malls, Hotels and Apartments, Hospital,
Universities and Colleges
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Cleanco’s specialty is Rope Access Works.
Instead of building ferries, cranes or baskets this
unique technique is more efficient and
economical. We are efficient, discrete and
cheaper.
Aircraft Cleaning
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We use the Sweden NORDIC DINO, a
sophisticated aircraft-washing system, with
automated washing and cleaning, we save
valuable ground time and reduce manpower
requirements by up to 80% professional aircraft
cleaning results in lower fuel consumption,
extended paint, life and spotless image valuable
advantage for any airline.
The Nordic Dino is computerized, self-powered and self-contained system design specifically for
cleaning and waxing aircraft exterior surfaces as well as interior. We have got the solution to
virtually any aviation services problem you can come up with.
Waste Management
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We offer our customers a full suite of waste management services to help deal with their specific solid
waste management needs.
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Cleanco Medical Waste
Management services have the
proud authorization from the Ministry
of Health for comprehensive medical
waste treatment.
Hospitality Services
Cleanco is a company where one can get pure professionalism and we are providing hospitality services
to our valued customers and their guests by keeping a very high standard.
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We are having well trained employees
with a very good background in
hospitality services. Besides we are
maintaining a trainer to train our staff
to do their respective job as per the
client requirements. Also we use to
train our staff especially how to serve
Tea/Coffee in Arabic ways.
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As part of our commitment to keep the environment
clean and healthy, we offer pest control services
through our dedicated team of technicians and support
staff. We take utmost care in acquiring and using
products that are used internationally and approved by
local authorities. The focus is on eliminating pests
without causing any adverse effects on people or the
environment.
Gopher Control
Landscaping Services
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Cleanco landscaping has been providing outstanding
customized service for premier residential and commercial
landscape. Our full-service landscape department provides a
one-stop shop for all areas of landscaping, including :
- Landscaping Maintenance
Our landscaping service realizes the desires of those who derive pleasure from the quality of life and
particularly their natural surroundings. We create landscapes of distinction with splendor in
appearance and incorporating design features with everlasting color and imagination to the eye.
Whatever type of service or design you are looking for; we provide the highest quality of service in the
industry, while ensuring you are satisfied with the finished project.
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Due to the increasing demands by our existing clients to provide additional services within its existing
business portfolio, Facility Management Services was formed to provide a package of Integrated
Facility Management Services as one single contract to our value customers benefited from our
experience in the local market since 1987.
Our aim today to provide comprehensive services to our existing and potential clients in UAE to provide
our customers Integrated Facility Management Services and save their efforts, time, value and
communication our services designed to provide with an exceptional FM (Soft & Hard) Services :
- Electrical
- Mechanical
- Plumbing
- HVAC
- General Maintenance
- Computer Aided FM (CAFM)
- Help Desk
- Civil Works
- Carpentry
- Painting
- Handy Man Services
Cleanco Facility Management (CFM) will use its expertise in planned and reactive maintenance to
achieve greater availability of our clients’ assets and to reduce the cost of maintenance.
Our focus is firstly on the building of a preventive maintenance strategy for Fixed Plant and Equipment
which reduces breakdown services. This is widely regarded as a more effective maintenance strategy.
Nevertheless, where reactive maintenance is required, we understand the importance of providing a
prompt service that minimises asset down-time and the impact on operational capability.
Our philosophy is to provide value for money by
prolonging the life of our clients’ assets and ensuring
they are maintained to a standard that ensures optimal
performance, minimises unplanned downtime and
instances of failure.
Exceeding Expectation
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Our integrated approach to our clients means we are highly accountable at all times, When clients
sources to CLEANCO they can trust that we are going to provide very high standard quality services
with health and safety in every are in the project .
Our services delivery is underpinned by strict contract measure, we combine rigorous key performance
indicator, audits, site inspection, satisfaction survey, clients schedule meeting, mandatory clients
services and safety training to assure superior contract result.
We have recourses to mobilize large numbers of skilled employees and provide additional equipment’s
and tools whenever they’re needed. It’s not about Manpower a rapid response is part of our commitment
to maintaining a safe and environmentally responsible workplace.
The manual is divided into five sections modeled on the sectional organization of the BS EN ISO
9001:2008 standard. Sections are further subdivided into several subsections representing main quality
system elements or activities with specific procedural policies outlining how the general policy is
implemented, and referencing applicable quality procedures.
The purpose of this manual is to document the policy, to define and describe the quality system, to
define authorities and responsibilities of the management personnel involved in the operation of the
system and to provide summaries of procedures for all activities comprising the quality system.
Another purpose of manual is to present the quality system to our customers and other external
interested parties, and to inform them what specific controls are implemented within CLEANCO to assure
quality.
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Processes needed for the quality management system are identified in this
quality manual and in associated quality procedures and work instructions.
The documentation defines these quality system processes and their
sequence and interaction, and instructs on how to implement and apply them
throughout the organization.
Requirements Outpu
Inpu
Product realization Produc t
t t
Cleanco HSE
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Cleanco has adopted an integrated approach to its management of
Health, Safety & Environmental issues, and its HSE Management
System (HSE-MS) OSHAS 18001:2007 & ISO 14001:2004 is
designed to protect the safety, health and welfare of our personnel and
others who may be affected by company operations, as well as being
protective of the environment.
The framework of the company's HSE MS follows the Plan - Do -
Check – Act. continual improvement cycle indicated below. The
management system involves a risk based approach that enables us
to meet our responsibilities and commitments to employees, and
clients, including regulatory authorities. Cleanco Strive to achieve No
harm to people no harm to equipment and no harm to the environment
Performance
Measurement and
HSE Improvement
monitoring
Program
Internal Audit
Operational Control
Record Keeping
Emergency preparedness
Accidents Incidents
and Response
Non compliance
Training, Communication
&corrective preventive
Documentation
action
MANAGEMENT REVIEW.
HSE POLICY
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CLEANCO Health, Safety and Environment (HSE)
philosophy is to manage all work activities using a strategic
Health, Safety and Environmental process founded on
management commitment, personal accountability,
internationally recognized standards, appropriate levels of
training, and a system of HSE performance measurement.
Develop and maintain a positive HSE focused culture throughout our organization.
Ensure that all of our employees are responsible for meeting our HSE standards and will be held
accountable for their individual performance, and the performance of those working under their
supervision.
Treat the HSE aspects of any work activity with equal value to commercial, production, and quality
aspects.
Comply with applicable laws and regulations pertaining to the country of operation.
Support the identification of hazards and risks assessment in work activities.
Encourage the reporting of unsafe acts and conditions and the actions to improve HSE
performance.
Do their best to minimize the environmental impact of our activities by preventing pollution and
minimizing waste
Provide adequate resources and training to ensure work is carried out safely and professionally.
Investigate all events where injuries, damage to property or the environment has occurred
including all near miss incidents where there was high potential to cause injury or damage.
Ensure that actions are taken to correct and prevent similar events being repeated and those
conclusions and recommendations are communicated in a timely manner.
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ECO Warranty and Work Warranty
CLEANCO Profile
Cleanco is certified with Eco Warranty: 2010 And Work Safe Warranty 2010 Certificate from
International Certification Ltd.
Continual improvement with in the management system is symbolized by the cyclical arrows and this is
an on going process with in the entire HSE MS
The below diagram shows the cycle/methodology which CLEANCO is following for its hazard
identification and risk assessment:
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IDENTIFY all loss exposures
DEVELOP a plan
Risk is defined as a factor of Hazard Impact and Associated Probability, the below methodology
represents the one used for assessing risks at CLEANCO;
Classification
H H E
L M H
(Severity)
Impact
L L M
Probability
L Low risks (controls may still be justified),
M Moderate risks (appropriate controls are required),
H High Risks (extensive actions are required to control this risk level),
E Extreme Risks (unacceptable risk level, actions required to terminate or
reduce this risk immediately).
PROCEDURES
The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities
for establishing environmental and/or Occupational Health & Safety objectives & targets.
The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities
for:
4.1 Establishing the required management programs to achieve the environmental/safety objectives
and targets.
4.2 Amending the management programs and the EMS/OH&S to ensure that they apply to new
developments and new or modified activities or services.
The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities
for internal communication regarding environmental aspects, risks, hazards and other issues related to
the applied Environmental Management System (EMS) and/or Occupational Health & Safety (OH&S).
The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities
for communicating with external interested parties regarding environmental/safety issues. It Include
incoming and outgoing communication with external interested parties regarding environmental/safety
issues. This may include the following:
This procedure applies to all the activities and areas that may cause, or be exposed to:
Uncontrolled releases of hazardous substances, fires, explosions, contamination or any other such
emergencies caused by accidents. Any safety related accidents and/or emergencies related to well
being, safety and health of CLEANCO’s workers and any other related person in the area of the
emergency / crisit.
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As a company committed to serving humanity and
the environment, Cleanco has taken utmost care in
every operational step to reduce the environmental
impact. Corporate social responsibility (CSR)
shapes all of our activities and operations - from
product acquisition to techniques and methods we
use in delivering our services. For us
environmental compliance is not a mere catch
phrase. It is a sincere attempt to conduct business
in the right way. Our tools and techniques minimize
the wastage of valuable resources. We reduce the
utilization of products and recycle our waste.
We are active members of reputed environment organisations like Environment Friends Society and
Environment Protection Authority.
As a result of our continuous effort in this endeavor, we have been awarded with the ISO 14001:2004
certification for Environmental Management Standard.
As a company committed to serving humanity and the environment, Cleanco has taken utmost care in
every operational step to reduce the environmental impact. Corporate social responsibility (CSR) shapes
all of our activities and operations - from product acquisition to techniques and methods we use in
delivering our services. For us environmental compliance is not a mere catch phrase. It is a sincere
attempt to conduct business in the right way. Our tools and techniques minimize the wastage of valuable
resources. We reduce the utilization of products and recycle our waste. We are active members of
reputed environment organisations like Environment Friends Society and Environment Protection
Authority.
As a result of our continuous effort in this endeavor, we have been awarded with the ISO 14001:2004
certification for Environmental Management Standard.
In today's world, the key to a company’s prosperity is often the employees' knowledge and well being.
As a responsible employer, Cleanco is committed to engaging, nurturing, developing and caring for our
people. We invest in technology and trainers to raise the competence and knowledge of our employees
and to enrich their professional experience. We have formulated a structured framework to enable our
people to grow through the four interrelated areas of :
Aided with these strong assets, we can help you meet your human resource requirements by training and
providing manpower for your specific needs.
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Training
Each and every employee in our organisation plays a crucial role towards our success as an
establishment. Since we consider our people to be our most valuable asset, we train them to deliver
impeccable results in their respective fields. Cleanco has a leading edge training facility which is the first of
its kind in the regional cleaning industry. We impart highly professional hands on training which is affiliated
and certified by the British Institute of Cleaning Science (BICS) UK and the Cleaning Management
Institute, New York, USA, and Cleaning Institute of Australia (CIA)
We are people business and Our staff is selected based on qualification and positive disposition. We
have an in house training center which has ongoing training from basic cleaners up to managerial level.
We have a long standing relationship with our staff and we take care of their accommodation, food as well
as recreation. Some of them have been with us for around 25 years.
Accommodation
As we believe that mental and physical wellbeing are equally important, we have taken utmost care in
providing the best possible living conditions for our employees. Bachelors and families have been set up
in air-conditioned buildings of superior stature. There are 12 accommodation complexes for male staff
and 5 for females. Every branch of Cleanco has an exclusive residential area.
Our Accreditations
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Our Membership
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Our Clients
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Our Clients
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Our Clients
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