POST stands for:

a) printer online standard test

b) positive operating system test
c) power on self test
d) printer online static test
e) particle of static transfer
POST is done when the PC is:

a) giving a numeric error code

b) restarted with the reset button
c) CTRL-ALT-DELETE booted
d) warm booted
The POST routine, which counts system board
ram first, is stored in:

a) rom bios
b) cmos
c) ram
d) 8259 POST controller
e) microprocessor
A 1xx (x can be any digit) POST error code
indicates a problem with the:

a) video
b) ram or rom
c) hard drive
d) system board
e) first adapter card
A 2xx POST error code indicates a problem
with:

a) ram or rom
b) hard drive
c) system board
d) second adapter card
e) cmos battery
A 3xx POST error code indicates a problem
with:

a) mouse
b) keyboard
c) floppy drive
d) video adapter
e) monitor
A 4xx, 5xx, or 24xx POST error code indicates a
problem with:

a) hard drive
b) IRQ controller
c) video adapter
d) keyboard
e) floppy drive
A 17xx POST error code indicates a problem
with:

a) cmos
b) rom bios
c) DMA controller
d) hard drive or controller
e) power supply
A parity error usually indicates a problem with:

a) memory
b) hard drive
c) hard drive controller
d) i/o controller
e) power supply
How many bits in a byte?

a) 16
b) 8
c) 255
d) 10
PCMCIA stands for "personal computer memory
card international association". PC cards are:

a) not hot swappable

b) plug and play
c) not plug and play
d) used only in mainframes
Type one PC cards:

a) are used only in desktops

b) are no longer being produced
c) are the thinnest of the PC cards
d) don't exist
e) have their own power source
To start the setup program (or cmos setup), there
is usually a key or set of keys you must press
simultaneously. Some of the ones used by
various PCs are listed below. Select the incorrect
key press.

a) CTRL-ALT-ENTER
b) CTRL-ALT-DELETE
c) CTRL-ALT-S
d) DELETE
e) F10
The floppy drive uses which DMA (direct
memory access) channel?

a) 5
b) 4
c) 1
d) 9
e) 2
You do a DIR on a diskette, remove it and insert
another, and get the same DIR listing from the
first diskette. This is known as a "phantom"
directory, and it is caused by

a) line 34 on the floppy cable is bad

b) bad microprocessor
c) defective diskette
d) failing hard drive
The power connector on a floppy drive is called
a:

a) berg connector
b) molex connector
c) has no formal name
d) mini-molex
e) hybrid connector
On most floppy cables, the order for the
connectors is:

a) adapter, drive A, drive B

b) adapter, tape drive connector, drive A
c) adapter, drive B, drive A
d) adapter, drive A or B, drive A or B
e) depends on cmos settings
The print from a dot-matrix printer is light and
uneven. This is most likely caused by:

a) worn platten
b) worn ribbon
c) paper not advancing properly
d) defective printhead
e) defective carriage assembly
The print from a dot-matrix printer is sometimes
light, sometimes dark. This is most likely caused
by:

a) worn platten
b) paper not advancing properly
c) worn ribbon
d) defective carriage assembly
e) defective printhead
On a dot-matrix printer, regular lube
maintenance should be followed, but this
component should never be lubed:

a) carriage bearings
b) carriage rails
c) printhead
d) platten bearings
e) paper advance bearings
Your laser printer is on, you hear the fan
running, but it won't print. What is the first thing
you should check?

a) that the printer is not jammed

b) that all the cables are connected securely
c) that the printer is online
d) that the printer has paper
e) that the correct print driver is installed
In laser printing, there are six steps the printer
follows. What comes between the conditioning
phase and the developing phase?

a) cleaning phase
b) writing phase
c) fusing phase
d) transfer phase
e) nothing
During the laser printer's conditioning phase a
uniform charge of _______ is placed on the
photosensitive drum.

a) +600 volts
b) -600 volts
c) +1000 volt
d) + 12 volts
e) -1000 volts
In order to place this charge on the drum, the
primary corona wire must emit a charge of:

a) +6000 volts
b) +110 volts
c) +15000 volts
d) -6000 volts
e) -110 volts
The transfer corona uses a/an ______ charge to
attract the toner to the paper.

a) negative
b) positive
c) alternating
d) magnetic
e) electronic pulse
Your laser printer gives you an error code 50.
This is usually caused by a defective:

a) fuser assembly
b) laser unit
c) formatter board
d) DC controller
e) high voltage power supply
Laser printer toner is composed primarily of:

a) particles of plastic resin and rust

b) saw dust
c) talc
d) ash
An important first step in troubleshooting which
component in a laser printer is causing a jam is
to:

a) note where in the paper path the paper stops

b) check all voltages
c) look up error codes
d) turn the printer off, then on again
e) remove the jammed paper
Select the best choice for cleaning laser toner
from clothing:

a) pure dishwashing detergent

b) alcohol
c) warm soapy water
d) clean cloth with cool water
During the fusing process, toner is:

a) dry pressed into the paper

b) glued to the paper
c) melted into the paper
d) electrically bonded to the paper
e) high pressure sprayed onto the paper
On the PC side, the printer port is a:

a) 25 pin male serial connector

b) 25 pin female serial connector
c) 15 pin female serial connector
d) 15 pin female parallel connector
e) 25 pin female parallel connector
ISA is a ___ bit technology.

a) 8/16
b) 16/32
c) 4/8
d) 12/24
e) 32/64
A device which supports DMA is able to i/o with
memory by and large bypassing the CPU. Bus
mastering takes this a step further by allowing a bus-
master device to take charge of the data bus and send
data to other devices, including memory, and also
allows two bus master devices to talk to each other
without requiring the services of the CPU. Does ISA
support bus mastering?

a) yes, but only one device

b) yes
c) no
d) yes, in a DX, but not an SX
e) yes, but only in a Pentium
EISA and MCA devices do not have jumper
settings. How are they configured?

a) through DOS
b) dip switches
c) CMOS setup
d) Windows setup
e) EISA configuration utility or IBM reference
diskette (MCA)
You can have EISA and MCA devices in the
same PC.

a) true
b) false
PCI devices do not have jumper settings or dip
switches. How are they configured?

a) they are always self-configuring

b) through DOS
c) CMOS setup
d) Windows setup
You can place an ISA device in an EISA slot.

a) true
b) false
You can place an EISA device in an ISA slot.

a) true
b) false
You can only place an MCA device in an MCA
slot.

a) true
b) false
Which bus architecture does not supports 32 bit
data transfers?

a) PCI
b) EISA
c) MCA
d) PCMCIA
Which bus architecture does not support bus
mastering?

a) VLB
b) PCI
c) MCA
d) EISA
A switching power supply steps down voltage by
means of:

a) a network of capacitors
b) a network of resistor conduits
c) transformers
d) there is no such thing
e) turning off and back on in rapid cycles
Pick the correct choice for the 8088 CPU.

a) 16 bit word size, 8 bit data path

b) 8 bit word size, 16 bit data path
c) 16 bit word size, 16 bit data path
d) 8 bit word size, 8 bit data path
e) 4 bit word size, 8 bit data path
Pick the correct choice for the 80386SX CPU.

a) 16 bit word size, 16 bit data path

b) 32 bit word size, 8 bit data path
c) 32 bit word size, 32 bit data path
d) 32 bit word size, 16 bit data path
e) 8 bit word size, 32 bit data path
Pick the correct choice for the 80486DX CPU.

a) 32 bit word size, 16 bit data path

b) 32 bit word size, 16 bit data path
c) 32 bit word size, 32 bit data path
d) 64 bit word size, 32 bit data path
e) 32 bit word size, 64 bit data path
What is the first CPU to include an internal math
coprocessor?

a) 386DX
b) 486SX
c) 486DX
d) Pentium
e) Pentium Pro
You plug a power supply's connectors onto the
system board. You know you did it correctly
because:

a) the two sets of black wires are facing the

outside edge of the system board
b) the two sets of black wires are together in the
middle
c) one set of black wires is outside, one is toward
the inside
d) all are facing the power supply
e) it doesn't matter as long as they can be
plugged in
Before upgrading your operating system, you
should first:

a) remove TSRs
b) backup your hard drive
c) edit the startup files
d) run scandisk
e) run chkdsk
What DOS program can you run to see which
serial ports are detected?

a) comdiag
b) serial.chk
c) MSD
d) SDET
e) command.com
Where would you load mouse.sys?

a) config.sys
b) autoexec.bat
c) win.ini
d) io.sys
e) msdos.sys
Where would you place mouse.com or
mouse.bat?

a) config.sys
b) autoexec.bat
c) system.ini
d) io.sys
e) msdos.sys
What is a TSR?

a) test status request

b) terminate and stay resident program
c) token steady route
d) take status request
e) token set ready
Where are most TSRs loaded?

a) autoexec.bat
b) config.sys
c) tsr.sys
d) msdos.sys
e) you cannot load TSRs
Where is the "FILES=" statement placed?

a) there is no files statement

b) in autoexec.bat
c) in config.sys
d) in msdos.sys
e) in command.com
Where is the "BUFFERS=" statement placed?

a) in config.sys
b) in autoexec.bat
c) win.ini
d) system.ini
e) config.ini
Himem.sys must be loaded before loading
emm386.exe.

a) true
b) false
You can run Windows 3.1 or 3.11 without
loading himem.sys.

a) true
b) false
You must have himem.sys loaded before you can
load DOS high.

a) true
b) false
The reason you load DOS high is to:

a) optimize DOS to run faster

b) free up more extended memory
c) free up more conventional memory
d) free up more expanded memory
e) avoid i/o conflicts
The upper memory area is located:

a) between 640k and 1024k

b) above 1 meg
c) between 512k and 840k
d) anything above 1024k
e) between 1000k and 1024k
Extended memory is:

a) paged memory
b) anything above 1024k
c) anything above 640k
d) anything accessed by rom
e) anything above 1 meg
Extended memory is managed by:

a) DOS
b) rom bios
c) himem.sys
d) emm386.exe
e) ram controller
Expanded memory is:

a) paged memory
b) anything below 1 meg
c) anything above 640k
d) anything above 1024k
e) between 640k and 1024k
Expanded memory is managed by:

a) CPU
b) himem.sys
c) emm386.exe
d) DOS
e) rom bios
Conventional memory is:

a) only below 512k

b) anything up to 640k
c) anything between 640k and 1024k
d) anything below 1024k
e) anything above 1 meg
By default, DOS will load where?

a) conventional memory
b) above 1024k
c) expanded memory
d) extended memory
e) HMA
UMBs, or upper memory blocks are located
where?

a) anything above 640k

b) anything above 1024k
c) between 640k and 1024k
d) in extended memory
e) in conventional memory
What statement in config.sys will allow DOS
access to unused UMBs?

a) UMB=DOS
b) UMB=1
c) device=DOSUMB
d) DOS=UMB
e) UMB=true
What DOS command shows which TSRs are
loaded?

a) LOADVIEW
b) TSR-SHOW
c) hold down CTRL key and hit "T"
d) MEM /c
e) DOSVIEW
The DIR command shows a single directory
listing. What switch is required to show the
subdirectories inside the directory where you
typed the DIR command?

a) /s
b) /show all
c) /sub
d) /ds
You wish to see the hidden files in a directory
and you type "DIR /A:H". Does this work?

a) yes
b) no
What two DOS commands lets you know the
presence of hidden files?

a) chkdsk and attrib

b) chkdsk and scandisk
c) chkdsk and dir
d) attrib and dir
e) dir and scandisk
Which is not one of the two hidden DOS system
files?

a) io.sys
b) command.com
c) msdos.sys
Which provides the quickest data access time?

a) rom
b) IDE hard drive
c) cd-rom drive
d) ram
e) SCSI hard drive
In CMOS setup, if you enable Rom Bios
Shadowing, what happens?

a) rom is used instead of ram

b) rom cannot be used by the bios
c) rom memory is minimized
d) rom memory is maximized
e) a copy of the bios is placed in ram
What does XMS refer to?

a) extended memory
b) extra high memory
c) expanded memory
d) extra memory systems
e) has nothing to do with memory
What does EMS refer to?

a) extended memory
b) expanded memory
c) enhanced memory standard
d) enhanced memory systems
e) has nothing to do with memory
Virtual memory is composed of ram and:

a) himem.sys
b) DOS extensions
c) a swap file
d) a bios extension
e) a rom sub-system
Memory that is paged out to the hard drive is
known as:

a) extended memory
b) virtual memory
c) expanded memory
d) conventional memory
e) memory cannot be paged to the hard drive
Memory that is paged from extended memory
addresses to a 64k window in the upper memory
area is known as:

a) expanded memory
b) extended memory
c) virtual memory
d) high memory
e) memory cannot be paged in this manner
In order for EMM386.EXE to emulate expanded
memory, you must load what into config.sys?

a) load emm386.exe /noems

b) device=emm386.exe /noems
c) device=emm386.exe /ram
d) load emm386.exe
In addition to managing expanded memory,
emm386.exe also manages the upper memory
blocks.

a) true
b) false
If you wanted to exclude the entire 64k upper
memory block of the "C" segment from being
used by DOS, which would you place in
config.sys?

a) device=emm386.exe xÀ00-CFFF
b) device=emm386.exe /x /C
c) device=emm386.exe /C \X
d) device=emm386.exe /exclude C
e) device=emm386.exe /X,C000-CFFF
What device driver must be loaded in config.sys
to enable power management on a laptop
computer?

a) power.bat
b) power.exe
c) power.ini
d) power.com
e) power.sys
You wish to make a diskette bootable. From the
"C" prompt you type:

a) sys /a: /boot

b) boot /a
c) sys boot a:
d) sys c: a:
As you soon as you see DOS starting, what key
do you press to bypass the startup files?

a) CTRL
b) F5
c) F6
d) F8
e) ESC
Which is a user configurable DOS startup file?

a) msdos.sys
b) config.sys
c) config.dos
d) dosstart.exe
As soon as you see DOS starting, what key do
you press to step through the startup files?

a) F4
b) F5
c) F8
d) ALT
e) TAB
Which statement is placed in autoexec.bat to halt
its processing until a key is pressed?

a) stop
b) hold
c) pause
d) interrupt
You have an older PC that may or may not
require the double buffering option in
SMARTDRV.EXE. What can you type at the
DOS prompt to find out if it's needed?

a) smartdrv /db-function
b) smartdrv /double-buffer
c) smartdrv /double/?
d) smartdrv /? /double-buffer
e) smartdrv
What is the switch to use with SMARTDRV to
cause it to disable write-behind caching on all
drives?

a) /off
b) /c
c) /no-wb
d) /cache:off
e) /x
If SMARTDRV is not loaded you may reduce
the number of allocated buffers in the
"BUFFERS=" statement.

a) true
b) false
What DBLSPACE switch is used to create a new
compressed drive?

a) /mount
b) /compress
c) /create
d) /size
e) /automount
In DOS 6.0, once a drive has been compressed using
DBLSPACE, it cannot be uncompressed. However,
DOS 6.2 and above allows for a compressed drive to
be uncompressed. After you determine you have
enough free space to "unravel" a compressed drive,
what switch do you use with DBLSPACE to do
this?

a) /undo
b) /uncompress
c) /unpack
d) /back
e) /restore
Cross-linked files are files that erroneously claim
the same cluster. Only one file can have the
cluster, which means that fixing the problem will
result in some data loss, but recovering one file
is better than losing both. What DOS program
"fixes" cross-linked files?

a) link /repair
b) scandisk
c) chkdsk
d) verify
e) unlink
Which command makes a file read only?

a) read_only +r "filename"
b) attrib /r "filename"
c) read_status /y "filename"
d) attrib +r "filename"
e) readonly /y "filename"