Avaya Aura® System Manager Overview

and Specification

Release 8.1.x
Issue 8
February 2021
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 Contents

Chapter 1: Introduction............................................................................................................  7
Purpose.................................................................................................................................. 7
Change history........................................................................................................................ 7
Chapter 2: System Manager overview....................................................................................  9
New in this release..................................................................................................................  9
New in System Manager Release 8.1.3.1............................................................................  9
New in System Manager Release 8.1.3............................................................................. 10
New in System Manager Release 8.1.2............................................................................. 12
New in System Manager Release 8.1.1............................................................................. 12
New in System Manager Release 8.1...............................................................................  13
Feature description................................................................................................................ 16
Overview........................................................................................................................  16
Common console............................................................................................................  17
Solution Deployment Manager.......................................................................................... 17
®
Automated upgrades and migrations of Avaya Aura applications.......................................  23
Supported servers...........................................................................................................  24
Dual stack support........................................................................................................... 24
Out of Band Management in System Manager................................................................... 25
Geographic Redundancy.................................................................................................  26
Data Replication Service.................................................................................................. 27
Management of users, public contacts, and shared address...............................................  28
Fault management..........................................................................................................  28
Logging service............................................................................................................... 29
Log Harvester.................................................................................................................  29
Audit Logging.................................................................................................................. 29
Scheduler.......................................................................................................................  30
Bulk import and export.....................................................................................................  30
Bulk import and export using the Excel file......................................................................... 31
Multi Tenancy.................................................................................................................. 32
User provisioning rule......................................................................................................  33
Supported footprints of System Manager........................................................................... 33
Configuration management..............................................................................................  35
Security features.............................................................................................................  35
Enhanced Access Security Gateway (EASG) overview....................................................... 36
Element management...................................................................................................... 36
Group management......................................................................................................... 36
License management......................................................................................................  37
System Manager Communication Manager capabilities overview........................................  37
Granular role-based access control................................................................................... 38
Communication Manager feature concurrency enhancements............................................  39

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Contents

Certification validation...................................................................................................... 40
Bulk import and export enhancements..............................................................................  41
®
Avaya Aura Device Services element..............................................................................  41
Virtual machine report...................................................................................................... 42
Security hardening options............................................................................................... 42
Third-party certificate support...........................................................................................  42
Extended Hostname Validation......................................................................................... 43
Customer root account .................................................................................................... 43
Preserve security hardening modes on upgrade................................................................  43
Chapter 3: Avaya Aura® overview......................................................................................... 44
®
Avaya Aura applications deployment offers............................................................................  44
®
Avaya Aura Virtualized Appliance overview...................................................................... 44
Virtualized Environment overview.....................................................................................  46
Overview of Infrastructure as a Service environment..........................................................  49
Software-only environment overview................................................................................. 52
Chapter 4: Interoperability.....................................................................................................  54
Product compatibility.............................................................................................................. 54
Chapter 5: Licensing requirements....................................................................................... 55
Chapter 6: Performance specifications................................................................................  56
Capability and scalability specification..................................................................................... 56
Geographic Redundancy.......................................................................................................  57
Chapter 7: Security.................................................................................................................  58
Security specification.............................................................................................................  58
Trust Management..........................................................................................................  58
External authentication..........................................................................................................  59
SAML authentication........................................................................................................ 59
Role Based Access Control.................................................................................................... 59
Chapter 8: Resources............................................................................................................. 61
System Manager documentation............................................................................................  61
Finding documents on the Avaya Support website.............................................................  62
Accessing the port matrix document.................................................................................. 62
Avaya Documentation Center navigation...........................................................................  63
Training................................................................................................................................  64
Viewing Avaya Mentor videos................................................................................................. 64
Support................................................................................................................................  65
Using the Avaya InSite Knowledge Base...........................................................................  65
Glossary................................................................................................................................... 67

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Chapter 1: Introduction

Purpose
This document describes tested characteristics and capabilities of Avaya Aura® System Manager,
including feature descriptions, interoperability, performance specifications, security, and licensing
requirements.
This document is intended for anyone who wants to gain a high-level understanding of System
Manager features, functions, capacities, and limitations within the context of solutions and verified
reference configurations.

Change history
The following changes have been made to this document since the last issue:

Issue Date Summary of changes

8 February 2021 Added the section: New in System Manager Release 8.1.3.1 on
page 9
7 November 2020 Updated the following sections:
• New in System Manager Release 8.1.3 on page 10
• Capability and scalability specification on page 56
6 October 2020 For Release 8.1.3, added the section: New in System Manager
Release 8.1.3 on page 10
5 March 2020 For Release 8.1.2, added the following section:
• New in System Manager Release 8.1.2 on page 12
4 October 2019 For Release 8.1.1, added the following section:
• New in System Manager Release 8.1.1 on page 12
Table continues…

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Introduction

Issue Date Summary of changes

3 October 2019 For Release 8.1, updated the following sections:
• Supported footprints for System Manager on Appliance Virtualization
Platform on page 33
• Virtualized Environment footprint flexibility on page 34
• Supported footprints for System Manager on VMware on page 34
2 June 2019 Added the Accessing the port matrix document on page 62 section.
1 June 2019 Release 8.1 document.

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Chapter 2: System Manager overview

Avaya Aura® System Manager is a central management system that provides a set of shared
management services and a common console. All shared and element-specific management for
Avaya Aura® applications that System Manager supports is performed from the common console.
System Manager provides the following key capabilities:
• Centralized software management solution to support deployments, migrations, upgrades, and
updates to the suite of Avaya Aura® applications.
• Avoid duplicate data entry through shared management services.
• Centralized access to all Avaya Aura® applications through a browser-based management
console with single sign on.
• Optimization of IT skill sets with consistency of management functions across Avaya solutions.
• Integration with enterprise IT infrastructure, such as identity management, authentication,
authorization, security, and enterprise directory

New in this release

New in System Manager Release 8.1.3.1

Avaya Aura® System Manager Release 8.1.3.1 supports the following new feature and
enhancements:
Support for Active Directory 2019
With Release 8.1.3.1, System Manager supports Active Directory 2019.
Removal of the System Manager message pop-up with last login details
From Release 8.1.3.1, System Manager does not display the message pop-up window at login.
The last login information is now displayed in the Notifications widget on the System Manager
dashboard.
Enhancements to the System Manager Alert messages at login
From Release 8.1.3.1, System Manager does not display the Session Manager emergency Dial
Pattern routes notification message for Emergency Location Management Solution in an Alert
Message pop-up window.

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System Manager overview

The emergency Dial Pattern routes notification message is now displayed in the Notifications
widget on the System Manager dashboard.
Enhancements to the Notifications widget
From Release 8.1.3.1, the Notifications widget on the System Manager dashboard also displays
the user login information and emergency Dial Pattern routes notification message for Emergency
Location Management Solution.
From System Manager Release 8.1.3.1 and later, you cannot close the Notifications widget.

New in System Manager Release 8.1.3

Avaya Aura® System Manager Release 8.1.3 supports the following new features and
enhancements:
Migration of 96x1 endpoints to J-Series phone
With Release 8.1.3, System Manager supports the migration of 96x1 endpoints to the J-Series
phone. For migration of endpoints, System Manager and Session Manager must be on Release
8.1.3 or later.
Service observe support for J-Series endpoints
With Release 8.1.3, Communication Manager and System Manager supports the sip-sobsrv
button for the following J-Series endpoints: J169 and J179.
Support of apostrophe character for Login Name
With Release 8.1.3, the Login Name field on the Users > User Management > Manage Users
page, supports login names with an apostrophe (‘). This helps import a user that has a login name
with an apostrophe.
Support of 256-character password length for LDAP Server credentials
With Release 8.1.3, System Manager supports a 256-character password. Configure the
password in one of the following ways:
• On the Users > Administrators > User Services > External Authentication page in the
Password for Root Binding field.
• On the Users > Directory Synchronization > Sync Users > User Synchronization page,
in the Synchronization Datasources tab when performing a New or Edit operation. On the
New/Edit User Synchronization Datasource page in the Password field.
Simple Certificate Enrollment Protocol enhancement to improve Certificate
Management for endpoints
With System Manager Release 8.1.3 and later, supports the following:
• Endpoints that have certificates issued by System Manager can use entity classes to send
certificate enrollment or renewal requests to System Manager. You can add, edit, and delete
entity classes using the Services > Security > Certificates > Manage Entity Classes page.
You can manage the password for entity classes on the View Profile: SMGR page in the
Password Policy for Programmatic Accounts section.

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 New in this release

• You can add, list, view, and delete subject names for the provided entity class using the
manageEntityClassWhitelist command. You can add and delete bulk entries of subject
names for an entity class. You can also check the status of the subject name validation for
the entity class.
• You can use the Number of days after which system deletes expired certificates field on
the Services > Configurations > Settings > SMGR > Trust Management page to set the
number of days to delete the expired certificates from the system.
Support for outbound connection logging
With Release 8.1.3, you can log all outgoing connections from System Manager, using the
outboundConnectionLogging utility.
Support for configuring the outbound firewall rule
With Release 8.1.3, you can configure System Manager outbound firewall rule by using the
configureOutboundFirewall utility. You can add, list, view status, disable, remove, and
overwrite the IP addresses and FQDN in the whitelist for establishing the outbound connection
from System Manager.
Support of new CLI command for managing the password policies
With Release 8.1.3, System Manager supports the setSecurityPolicy command for
managing password policies using the command line interface (CLI). This command is only
applicable for changing or setting up the password for a CLI user or a root user that you create at
the time of deployment.
Enhancement to password policies
With Release 8.1.3, the Communication Profile Password Policy and the Password strength policy
are enhanced with the following:
• Minimum total length supports the default value of 14 characters as the minimum number
of characters that you must use in a password.
• Previous passwords blocked supports the default value of 10 for the number of latest
passwords that the system maintains in its history.
• Supports the addition of the new Maximum repeated consecutive characters field.
• Supports the addition of the new Maximum consecutive characters from same character
type field.
Support for VMware ESXi 7.0
With Release 8.1.3, Avaya Aura® applications support the VMware® vSphere ESXi 7.0 and
VMware® vCenter Server 7.0 in the VMware virtualized environment.
System Manager Welcome message
From System Manager Release 8.1.3, after your first successful login, when you log in to the
System Manager web console or the System Manager command line interface again, System
Manager displays the Welcome <SystemManager_UserName> pop-up window at your each
subsequent login.
Enhancements to the System Manager alert messages at login
With Release 8.1.3, for the Emergency Location Management Solution, System Manager displays
the Session Manager emergency Dial Pattern routes notification warning message in an Alert

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System Manager overview

Messages pop-up window, if the Routing Locations, Routing Policies, and Dial Patterns are not
configured on Session Manager according to the emergency calling guideline.
Centralized subscription licensing
With Release 8.1.3, WebLM supports the Centralized subscription licensing feature for solution
licenses.
Enhancement to the number of IP Office branches support
With Release 8.1.3, System Manager supports up to:
• 2000 IP Office branches with System Manager Profile 3.
• 3500 IP Office branches with System Manager Profile 4.

New in System Manager Release 8.1.2

Avaya Aura® System Manager Release 8.1.2 supports the following new features and
enhancements:
Data Encryption
With Release 8.1.2, you can enable or disable data encryption for Avaya Aura® applications at the
time of deployment. Data Encryption is supported only for Appliance Virtualization Platform and
VMware Virtualized environments. Once you deploy the application with data encryption, you
cannot disable data encryption after deployment and vice-versa.
Support for encrypted backup and restore
With Release 8.1.2, you can create and restore encrypted backup after enabling backup
encryption.
Support for log file retention period management
With Release 8.1.2, you can configure the automated purging rule for log files based on the
retention period configured on the Data Retention page of System Manager web console. Default
value for number of days to retain log files are 30 days.
Support for the Avaya Subscription license
With Release 8.1.2, WebLM supports the Avaya Subscription license. You can view the license
usage of the Avaya Subscription license as Metered.

New in System Manager Release 8.1.1

Avaya Aura® System Manager Release 8.1.1 supports the following new features and
enhancements:
VMware console for applications
With Release 8.1.1, you can open the VM console in a new browser window or on a new browser
tab for the application that reside on Appliance Virtualization Platform Release 7.1.2 and later.
Based on the role of the user, you can assign the permissions for accessing the console.

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 New in this release

Support for deploying Avaya SBCE using Solution Deployment Manager

With Release 8.1.1, you can:
• Download the Avaya Session Border Controller for Enterprise (Avaya SBCE) OVA from the
Download Management page.
• Deploy the Avaya SBCE OVA.
To support this System Manager must be deployed on Profile 3 and higher systems.
Busy indicator support for J-Series endpoints
With Release 8.1.1, System Manager supports the busy-ind button for the following J-Series
endpoints: J169, J169CC, J179, J179CC.
Support for the IP Phone Group Id field for SIP endpoints
With Release 8.1.1, System Manager supports the IP Phone Group Id field on the Feature
Options tab for SIP endpoints.
On Communication Manager, this field is available on the page 3 of the add station or change
station command. With Release 8.1.1, IP Phone Group Id also supports SIP endpoints.
Support for read only phone view layout for SIP Endpoints
With Release 8.1.1, you can view the Read only phone view layout for SIP Endpoints.
Support for common parameter across endpoint template
With Release 8.1.1, when you create a SIP endpoint, the system retains the common parameter
information so that when you login SIP endpoints of that same type or of another type, all your SIP
Endpoints are able to retrieve and update any of the common parameters they utilize.
The common parameters are on the Elements > Communication Manager > Endpoints >
Manage Endpoints page on the Profile Settings and Button Assignment tabs.
Bulk import and export of Holiday Table and Service Hours Tables
Bulk import and export of Holiday Table and Service Hours Tables using System Manager web
console. For adding, deleting and updating Holiday Table and Service Hours Tables in bulk, you
can download a pre-loaded excel <Excel template file name>.xlsx file from More
Actions > Download Excel Template on the following pages:
• Elements > Communication Manager > Call Center > Holiday Table
• Elements > Communication Manager > Call Center > Service Hours Tables
Multiple audio files upload in single click for broadcasting announcement
With Release 8.1.1, you can upload more than one audio files (.wav) in single click by using the
Browse option of the Select Announcement File field.

New in System Manager Release 8.1

Avaya Aura® System Manager Release 8.1 supports the following new features and
enhancements:

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System Manager overview

Support for System Manager Profile 4

With Release 8.1, System Manager supports a new Profile 4. The Profile 4 supports 35000 to
300000 users with up to 5000 Branch Session Manager instances and 28 Session Manager
instances with a single System Manager system in an Avaya Aura® deployment.
System Manager Profile 1 not supported
From Release 8.0 and later, System Manager Profile 1 is not supported. If System Manager is on
a pre Release 8.0 and using the Profile 1, ensure that the server has the required resources to
configure Profile 2 on Release 8.0 and later.
Appliance Virtualization Platform Hypervisor
With Release 8.1, Appliance Virtualization Platform is based on the customized OEM version of
VMware® ESXi 6.5.
Support for Red Hat Enterprise Linux operating system 7.6
With Release 8.1, you can deploy and upgrade Avaya Aura® applications on the Red Hat
Enterprise Linux operating system 7.6.
Support of Windows Server 2016 for installing the Solution Deployment Manager
client
With Release 8.1, you can install the Solution Deployment Manager client on the Windows Server
2016, 64-bit operating system.
Solution Deployment Manager enhancements
• Increased capacity for Refresh, Analyze, Update/Upgrade operations on multiple elements
at the same time for System Manager:
- Profile 2: 20 elements
- Profile 3: 30 elements
- Profile 4: 50 elements
• The Bulk_Import_Spreadsheet_Template.xlsx spreadsheet on the Solution
Deployment Manager > Upgrade Management > Download > Bulk Import Spreadsheet
page supports bulk upgrade of Branch Session Managers.
• During OVA deployment, the Network Parameters page is revamped to display wider UI
elements to enhance user experience.
Appliance Virtualization Platform enhancements
On the Solution Deployment Manager > Application Management > Platforms tab, a new:
• More Actions > AVP Firewall Rules option is added to view Appliance Virtualization
Platform firewall rules.
• Advanced Configuration tab is added on the Change Network params > Change
Network Settings > Host Network/IP Settings page from where you can delete unused
Port Groups that are not associated with any virtual machine.
Support for bulk upgrade of Branch Session Manager instances
With Release 8.1, you can perform bulk upgrade of Branch Session Manager instances by using
the Bulk_Import_Spreadsheet_Template.xlsx spreadsheet on the Solution Deployment
Manager > Upgrade Management > Download > Bulk Import Spreadsheet page.

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 New in this release

Remote Syslog profile enhancement

With Release 8.1, the Add Syslog Receiver page provides the following TLS authentication
options when the tcp protocol is selected.
• Server certificate authentication
• Mutual TLS authentication
Support for managing Syslog receiver certificates for Remote Syslog receiver
With Release 8.1, you can:
• Add trusted certificates for Remote Syslog receiver by selecting the SYSLOG store type on
System Manager.
• Create identity certificate to use with Remote Syslog receiver by selecting the syslog service
name on System Manager.
Administration and Serviceability enhancements
• Serviceability Agents management supports background execution job for pushing SNMP
Target/User Profiles to multiple Serviceability Agents.
• Manage Elements displays a progress bar indication of background notification operations for
Geographic Redundancy state change operations.
• API based management operations off-loaded from Port 443 to new Port 10443.
• Data Replication Service supports 250 node repairs at a time for System Manager Profile 4.
• Typeahead support is provided for the:
- Host Name field on Services > Events > Log Harvester > Create New Profile.
- Survivability Server field on Users > User Provisioning Rule > Communication
Profile > Session Manager Profile.
• Advanced Search feature is added on the following pages:
- Inventory > Manage Elements
- Inventory > Manage Serviceability Agents > Serviceability Agent
- Replication > Replica Groups > Replica Nodes
• Automated purging rule is added in Data Retention for Aged Scheduler Completed Jobs.
• Adding certificates for more than one element of same type and same version creates
background job for execution. You can view this on the Certificate Management Jobs page
using Inventory > Manage Elements > More Actions > View Certificate Add Status on
System Manager.
Crisis Alert support for SIP endpoints
With Release 8.1, Crisis Alert (crss-alert) button support is added for SIP phones. When an
emergency call is initiated by an enterprise user, then the crisis-alert watcher’s endpoint displays
an alert including information about emergency call.
No Hold Conference for SIP endpoints
With Release 8.1, No hold conference (no-hld-cnf) button support is added for SIP phones. No
Hold Conference is the ability to add a party in conference without putting existing users on Hold.

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System Manager overview

EC500 button support for SIP endpoints

With Release 8.1, System Manager supports the EC500 button for the following endpoints:
9608SIPCC, 9611SIPCC, 9621SIPCC, 9641SIPCC, J169CC, J179CC, CS1K-IPCC (Avaya
Device Adapter).
Call appearance and Bridged appearance with per button ring control for SIP
endpoints
With Release 8.1, System Manager supports Call appearance (Abbreviated/Delayed ringing) and
Bridged appearance with per button ring control for the following endpoints: 9608SIPCC,
9611SIPCC, 9621SIPCC, 9641SIPCC, J169CC, J179CC, CS1K-IPCC (Avaya Device Adapter).
Enhancements to the 16-digit extension
With Release 8.1, Avaya Aura® applications extend support for configuration of 16-digit extension
to the following Communication Manager objects.
• hunt groups
Note:
Administration of hunt group with 16-digit group extension and group members.
• coverage answer groups
• ELIN
• abbr dial buttons
• Listed Directory Number
Supported browsers
Following are the minimum supported versions of the supported browsers:
• Internet Explorer 11
• Mozilla Firefox 65, 66, and 67
IP Office integration with System Manager
From Release 8.1, you can add and administer the IP Office element from the System Manager
web console.

Feature description

Overview
The following sections provide a brief description of the functionality of the feature that System
Manager provides in support for various Avaya products. For detailed information on the services
available for a specific Avaya product, see the interoperability table in the System Manager 8.x
Product Offer Definition on the Avaya Support website at http://support.avaya.com.

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 Feature description

Common console
The common console is a common management interface for managing various applications in
System Manager. It is a framework for the aggregation of management presentation views and
supports dynamic extendibility and contraction as you add or remove management applications.
You can use the web management console in a variety of scenarios ranging from product-specific
management to suite management. The different scenarios can leverage the common look-and-
feel and common components.

Solution Deployment Manager

Solution Deployment Manager overview
Solution Deployment Manager is a centralized software management solution in System Manager
that provides deployments, upgrades, migrations, and updates to Avaya Aura® applications.
Solution Deployment Manager supports the operations on the customer’s Virtualized Environment
and the Avaya Aura® Virtualized Appliance model.
Solution Deployment Manager provides the combined capabilities that Software Management,
Avaya Virtual Application Manager, and System Platform provided in earlier releases.
From Release 7.1 and later, Solution Deployment Manager supports migration of Virtualized
Environment-based 6.x, 7.0.x, and 7.1.x applications to Release 8.x and later in the customer’s
Virtualized Environment. For migrating to Release 8.x, you must use Solution Deployment
Manager Release 8.x.
Release 7.0 and later supports a standalone version of Solution Deployment Manager, the
Solution Deployment Manager client. For more information, see Using the Solution Deployment
Manager client.
System Manager with Solution Deployment Manager runs on:
• Avaya Aura® Virtualized Appliance: Contains a server, Appliance Virtualization Platform, and
Avaya Aura® application OVA. Appliance Virtualization Platform includes a VMware ESXi 6.5
hypervisor.
• Customer-provided Virtualized Environment solution: Avaya Aura® applications are deployed
on customer-provided, VMware® certified hardware.
• Software-Only environment: Avaya Aura® applications are deployed on the customer-owned
hardware and the operating system.
With Solution Deployment Manager, you can do the following in Virtualized Environment and
Avaya Aura® Virtualized Appliance models:
• Deploy Avaya Aura® applications.
• Upgrade and migrate Avaya Aura® applications.

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System Manager overview

Note:
When an application is configured with Out of Band Management, Solution Deployment
Manager does not support upgrade for that application.
For information about upgrading the application, see the application-specific upgrade
document on the Avaya Support website.
• Download Avaya Aura® applications.
• Install service packs, feature packs, and software patches for the following Avaya Aura®
applications:
- Communication Manager and associated devices, such as gateways, media modules, and
TN boards.
- Session Manager
- Branch Session Manager
- AVP Utilities
- Avaya Aura® Appliance Virtualization Platform, the ESXi host that is running on the Avaya
Aura® Virtualized Appliance.
The upgrade process from Solution Deployment Manager involves the following key tasks:
• Discover the Avaya Aura® applications.
• Refresh applications and associated devices and download the necessary software
components.
• Run the preupgrade check to ensure successful upgrade environment.
• Upgrade Avaya Aura® applications.
• Install software patch, service pack, or feature pack on Avaya Aura® applications.
For more information about the setup of the Solution Deployment Manager functionality that is part
of System Manager 8.1.x, see Avaya Aura® System Manager Solution Deployment Manager Job-
Aid.

Capability comparison between System Manager Solution Deployment

Manager and the Solution Deployment Manager client

Centralized Solution Deployment Manager Solution Deployment Manager Client

Manage virtual machine lifecycle. Manage virtual machine lifecycle.
®
Deploy Avaya Aura applications. Deploy Avaya Aura® applications.
Deploy hypervisor patches only for Appliance Deploy hypervisor patches only for Appliance
Virtualization Platform. Virtualization Platform.
Table continues…

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 Feature description

Centralized Solution Deployment Manager Solution Deployment Manager Client

®
Upgrade Avaya Aura applications. Upgrade System Platform-based and Virtualized
Environment-based System Manager.
Release 7.x and later support upgrades from Linux-
based or System Platform-based applications to
Virtualized Environment or Appliance Virtualization
Platform. Release 7.1 and later support Virtualized
Environment to Virtualized Environment upgrades.
Install software patches for Avaya Aura® Install System Manager patches.
applications excluding System Manager application.
Discover Avaya Aura® applications. Deploy System Manager.
®
Analyze Avaya Aura applications. -
Create and use the software library. -

Solution Deployment Manager Client

For the initial System Manager deployment or when System Manager is inaccessible, you can use
the Solution Deployment Manager client. The client must be installed on the computer of the
technician. The Solution Deployment Manager client provides the functionality to deploy the OVAs
or ISOs on an Avaya-provided server, customer-provided Virtualized Environment, or Software-
only environment.
A technician can gain access to the user interface of the Solution Deployment Manager client from
the web browser.
Use the Solution Deployment Manager client to:
• Deploy System Manager and Avaya Aura® applications on Avaya appliances, VMware-based
Virtualized Environment, and Software-only environment.
• Upgrade System Platform-based System Manager.
• Upgrade VMware-based System Manager from Release 6.x, 7.x, or 8.0.x to Release 8.1 and
later.
• Install System Manager software patches, service packs, and feature packs.
• Configure Remote Syslog Profile.
• Create the Appliance Virtualization Platform Kickstart file.
• Install Appliance Virtualization Platform patches.
• Restart and shutdown the Appliance Virtualization Platform host.
• Start, stop, and restart a virtual machine.
• Change the footprint of Avaya Aura® applications that support dynamic resizing. For example,
Session Manager and Avaya Breeze® platform.
Note:
• You can deploy or upgrade the System Manager virtual machine only by using the
Solution Deployment Manager client.
• You must always use the latest Solution Deployment Manager client for deployment.

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System Manager overview

• You must use Solution Deployment Manager Client 7.1 and later to create the kickstart
file for initial Appliance Virtualization Platform installation or recovery.

Figure 1: Solution Deployment Manager Client dashboard

Solution Deployment Manager client capabilities

The Solution Deployment Manager client provides the following capabilities and functionality:
• Runs on the following operating systems:
- Windows 7, 64-bit Professional or Enterprise
- Windows 8.1, 64-bit Professional or Enterprise
- Windows 10, 64-bit Professional or Enterprise
- Windows Server 2016, 64-bit Professional or Enterprise
• Supports the same web browsers as System Manager.
• Provides the user interface with similar look and feel as the central Solution Deployment
Manager in System Manager.
• Supports deployment of System Manager. The Solution Deployment Manager client is the
only option to deploy System Manager.
• Supports the Flexible footprint feature. The size of the virtual resources depends on the
capacity requirements of Avaya Aura® applications.
• Defines the physical location, Avaya Aura® Appliance Virtualization Platform or ESXi host,
and discovers virtual machines that are required for application deployments and virtual
machine life cycle management.
• Manages lifecycle of the OVA applications that are deployed on the Avaya Aura® Appliance
Virtualization Platform or ESXi host. The lifecycle includes start, stop, reset virtual machines,
and establishing trust for virtual machines.
Note:
For the Avaya Aura® Messaging element, trust re-establishment is not required.
• Deploys the Avaya Aura® applications that can be deployed from the central Solution
Deployment Manager for Avaya Aura® Virtualized Appliance and customer Virtualized
Environment. You can deploy one application at a time.

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 Feature description

Note:
- System Manager must be on the same or higher release than the application you are
upgrading to. For example, you must upgrade System Manager to 7.1.3.2 before you
upgrade Communication Manager to 7.1.3.2.
All the applications that are supported by System Manager do not follow the general
Avaya Aura® Release numbering schema. Therefore, for the version of applications
that are supported by System Manager, see Avaya Aura® Release Notes on the Avaya
Support website.
- Solution Deployment Manager Client must be on the same or higher release than the
OVA you are deploying. For example, if you are deploying Communication Manager
7.1.3 OVA, Solution Deployment Manager Client version must be on Release 7.1.3,
7.1.3.1, 7.1.3.2, or 8.0. Solution Deployment Manager Client cannot be on Release
7.1.
• Configures application and networking parameters required for application deployments.
• Supports selecting the application OVA file from a local path or an HTTPS URL. You do not
need access to PLDS.
• Supports changing the hypervisor network parameters, such as IP Address, Netmask,
Gateway, DNS, and NTP on Appliance Virtualization Platform.
• Supports installing patches for the hypervisor on Appliance Virtualization Platform.
• Supports installing software patches, service packs, and feature packs only for System
Manager.
Note:
To install the patch on System Manager, Solution Deployment Manager Client must be
on the same or higher release as the patch. For example, if you are deploying the patch
for System Manager Release 7.1.1, you must use Solution Deployment Manager Client
Release 7.1.1 or higher.
However, to install the patch on System Manager Release 7.0.x, Solution Deployment
Manager Client must be on Release 7.0.x.
Avaya Aura® applications use centralized Solution Deployment Manager from System
Manager to install software patches, service packs, and feature packs. For the applications
that cannot be patched from centralized Solution Deployment Manager, use the application
Command Line Interface or web console.
For more information about supported releases and patching information, see Avaya Aura®
Release Notes on the Avaya Support website.
• Configures Remote Syslog Profile.
• Creates the Appliance Virtualization Platform Kickstart file.

Solution Deployment Manager

Solution Deployment Manager simplifies and automates the deployment and upgrade process.

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System Manager overview

With Solution Deployment Manager, you can deploy the following applications:
• AVP Utilities 8.1.3
• System Manager 8.1.3
• Session Manager 8.1.3
• Branch Session Manager 8.1.3
• Communication Manager 8.1.3
• Application Enablement Services 8.1.3
• WebLM 8.1.3
• Communication Manager Messaging 7.0
For information about other Avaya product compatibility information, go to https://
support.avaya.com/CompatibilityMatrix/Index.aspx.
With Solution Deployment Manager, you can migrate, upgrade, and update the following
applications:
• Hardware-based Session Manager 6.x
• System Platform-based Communication Manager
- Duplex CM Main / Survivable Core with Communication Manager
- Simplex CM Main / Survivable Core with Communication Manager, Communication
Manager Messaging, and Utility Services
- Simplex Survivable Remote with Communication Manager, Branch Session Manager, and
Utility Services
- Embedded CM Main with Communication Manager, Communication Manager Messaging,
and Utility Services
- Embedded Survivable Remote with Communication Manager, Branch Session Manager,
and Utility Services
• System Platform-based Branch Session Manager
- Simplex Survivable Remote with Communication Manager, Branch Session Manager, and
Utility Services
- Embedded Survivable Remote with Communication Manager, Branch Session Manager,
and Utility Services
Note:
You must manually migrate the Services virtual machine that is part of the template.
The centralized deployment and upgrade process provides better support to customers who want
to upgrade their systems to Avaya Aura® Release 8.1.3. The process reduces the upgrade time
and error rate.
Solution Deployment Manager dashboard
You can gain access to the Solution Deployment Manager dashboard from the System Manager
web console or by installing the Solution Deployment Manager client.

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 Feature description

Solution Deployment Manager capabilities

With Solution Deployment Manager, you can perform deployment and upgrade-related tasks by
using the following links:
• Upgrade Release Setting: To select Release 7.x Onwards or 6.3.8 as the target upgrade.
Release 8.1.3 is the default upgrade target.
• Manage Software: To analyze, download, and upgrade the IP Office, Unified
Communications Module, and IP Office Application Server firmware. Also, you can view the
status of the firmware upgrade process.
• Application Management: To deploy OVA files for the supported Avaya Aura® application.
- Configure Remote Syslog Profile.
- Generate the Appliance Virtualization Platform Kickstart file.
• Upgrade Management: To upgrade Avaya Aura® applications to Release 8.1.3.
• User Settings: To configure the location from where System Manager displays information
about the latest software and firmware releases.
• Download Management: To download the OVA files and firmware to which the customer is
entitled. The download source can be the Avaya PLDS or an alternate source.
• Software Library Management: To configure the local or remote software library for storing
the downloaded software and firmware files.
• Upload Version XML: To save the version.xml file to System Manager. You require the
application-specific version.xml file to perform upgrades.

Automated upgrades and migrations of Avaya Aura® applications

From System Manager Release 7.0 and later, several Avaya Aura® applications support an
automated migration path by using System Manager Solution Deployment Manager. The
migration process can include the following tasks:
• Changing the server, operating system, and the hypervisor.
• Creating and restoring a backup in addition to the normal upgrade process for the
application.

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System Manager overview

The key objectives of the automated upgrade and migration are:

• Move from a manual procedure on the application server to an automated migration
procedure on a centralized System Manager.
• Eliminate the time spent in waiting for each migration step. With an automated sequencing of
tasks, the application migration events run automatically in the background.
• Move from multiple manual tasks that require human intervention and assessment that might
be error prone to reliable integrated checks that assess and confirm migration readiness.
Release 7.0 and later support automated migrations for:
• System Platform-based Communication Manager Release 6.x and Branch Session Manager
Release 6.x
• Linux-based Session Manager Release 6.x and Communication Manager Release 5.2.1
The automated migration functionality applies to the:
• Avaya-provided virtual appliance offer Appliance Virtualization Platform.
• Customer-provided Virtualized Environment.

Supported servers
The following servers are supported for deployments and upgrades to Release 8.1 and later:
• Dell™ PowerEdge™ R620
• HP ProLiant DL360p G8
• Dell™ PowerEdge™ R630
• HP ProLiant DL360 G9
• S8300E, for Communication Manager and Branch Session Manager
• Avaya Solutions Platform 120 Appliance: Dell PowerEdge R640
• Avaya Solutions Platform 130 Appliance: Dell PowerEdge R640
Note:
- Avaya Aura® Release 8.0 and later does not support S8300D, Dell™ PowerEdge™
R610, and HP ProLiant DL360 G7 servers.
- Avaya Aura® Release 7.0 and later does not support S8510 and S8800 servers.
For fresh installations, use Avaya Solutions Platform 120 Appliance or Avaya Solutions Platform
130 Appliance: Dell PowerEdge R640.

Dual stack support

System Manager Release 7.1 and later support dual stack. In dual stack, the system can handle
both IPv4 and IPv6 addresses simultaneously. For applications with management interface over

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 Feature description

both IPv4 and IPv6, System Manager supports only IPv4 addresses until explicitly configured to
support IPv6 addresses.

IPv6 Support
System Manager Release 7.1 and later support IPv6 addresses with dual stack capabilities. The
System Manager administrator can configure IPv6 addresses for features such as Geographic
Redundancy, Certificates with IPv6 address, System Upgrade, and Discovery of network
elements.

Out of Band Management in System Manager

Out of Band Management is two physically or logically separated network connections or both that
connects to a private management network of the customer. The network connection provides
secure management and administration of Avaya products. With Out of Band Management, you
can separate the management network and data network traffic to System Manager.
System Manager provides the following network interfaces:
• The regular eth0 interface that was present in releases earlier than System Manager Release
8.1.3, is called the Management interface or Out of Band Management interface. The IP
address is called as the Management IP address. The Management interface is mandatory
for configuration.
The following are the examples of System Manager Management network traffic:
- Database replication with Session Manager
- Element management. For example, Session Manager, Communication Manager, and
Avaya Breeze® platform.
- User management
- Solution deployment, upgrades, and software patch install
• If Out of Band Management is enabled, then the public interface is configured with Public IP
address and used for the nonmanagement traffic. This is an optional configuration.
The following are the examples of System Manager nonmanagement or public network
traffic:
- End-user self-provisioning
- Client devices getting certificates through SCEP
- Tenant Management
Out of Band Management configuration persists across System Manager upgrades, updates, and
restarts.
For configuring Out of Band Management in System Manager, System Manager must be installed
on an Appliance Virtualization Platform host that is configured with Out of Band Management. Out
of Band Management is enabled during the deployment of Appliance Virtualization Platform.

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System Manager overview

Note:
Once OOBM is enabled on System Manager, public interface eth1 is no longer reachable
using ping command from other systems that are present in a public network. However,
System Manager can reach other systems on a public interface.
Out of Band Management in a Geographic Redundancy setup
When you configure Geographic Redundancy, provide Management network details only.
Validation fails if you configure Geographic Redundancy with Public network details. In
Geographic Redundancy setup, you do not disable or enable Out of Band Management on both
primary and secondary System Manager virtual machine. You can enable Out of Band
Management on the primary System Manager virtual machine and disable Out of Band
Management on the secondary System Manager virtual machine, and vice versa.
Restoring System Manager backup
While restoring backup on System Manager with different Out of Band Management network
details, the restore operation fails at validation phase.
Tenant Management on Out of Band Management-enabled System Manager
By default, the Multi Tenancy feature is disabled on System Manager when Out of Band
Management is enabled. You must enable Multi Tenancy on Out of Band Management-enabled
System Manager for the Tenant Management administrator to manage tenant users.

Geographic Redundancy
The System Manager Geographic Redundancy service replicates the Avaya Aura® element
support for two geographically distant System Manager sites with separate subnetworks and
across a WAN so that the System Manager management services can change from one site to
another when one of the sites or servers fails. The System Manager Geographic Redundancy
sites are set up in pairs with each site in a System Manager standalone or System Manager HA
configuration. You can designate one server from the pair as the primary System Manager server
and the other as the secondary System Manager server.
In normal operation also called sunny-day scenario, the primary System Manager provides all
element administration and automatically replicates the administrative changes made on the
primary System Manager server to the secondary System Manager server on a batch transaction
basis. The secondary System Manager functions in the warm standby mode or the read-only
mode and provides a subset of System Manager services, such as the System Manager
Geographic Redundancy status or statistics, Inventory, and Authentication and Authorization.
In the event of catastrophic failure or split network, also called rainy-day scenario, you can activate
the System Manager server that you designated as secondary to assume full management of all
supported Avaya Aura® elements. The elements that support the Active-Standby mode include
Avaya Aura® Session Manager and Avaya Aura® Communication Manager. Geographic
Redundancy-unaware elements might require manual intervention to gain services from the
secondary System Manager server that is active.
The primary and the secondary System Manager servers can be in active mode in the split
network scenarios.

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 Feature description

After deactivation of the secondary System Manager server, the system administrator selects the
database of the primary or the secondary System Manager server as the master database. The
System Manager feature provides tools to select the database. After the database recovery and
replication, the System Manager Geographic Redundancy servers revert to the normal operation
mode, Active-Standby.

Geographic Redundancy configuration prerequisites

With System Manager 7.1, the System Manager administrator must perform the following in
sequence before enabling and configuring Geographic Redundancy:
1. Adding the primary System Manager server as Certificate Revocation List (CRL) in the
secondary System Manager server.
2. Adding trusted certificate of primary System Manager server to secondary System
Manager server.

Data Replication Service

Data Replication Service (DRS) replicates data stored on the System Manager server to other
element nodes or the slave nodes. DRS uses and extends SymmetricDS as the underlying
mechanism for data replication.
SymmetricDS is an asynchronous data replication software that supports multiple subscribers and
bi-directional synchronization. SymmetricDS uses Web and database technologies to replicate
tables between relational databases in near real time. The system provides several filters while
recording the data, extracting the data that has to be replicated to a slave node, and loading the
data on the slave node.
Databases provide unique transaction IDs to rows that are committed as a single transaction.
SymmetricDS stores the transaction ID along with the data that changed, so that it can play back
the transaction at the destination node exactly the way it happened. This means that the target
database maintains the same integrity as the source.
DRS provides a mechanism wherein elements can specify their data requirements in an XML
document. On the basis of the XML document, DRS creates database triggers on the specified
application tables and captures the database events for delivery to other element nodes. The
client nodes then fetch these database events.
Data replication happens in two distinct phases:
• Full-sync. This is the initial replication phase, wherein whatever data the replica node
requests is replicated to the client node.
• Regular-sync. This is the phase after full-sync, wherein subsequent change events are
replicated to the replica node.
DRS supports the following modes of replication:
• Replication in Repair mode. In the repair mode, DRS replicates all of the requested data from
the master database to the database of the replica node. Repair should only be necessary if
there is a post-install failure of DRS.
• Automatic synchronization mode. After the database of the replica node is loaded with the
requested data, the subsequent synchronizations of the master database and the replica

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System Manager overview

database occur automatically. DRS replicates only the data that has been updated since the
last replication. Automatic synchronization is a scheduled activity and occurs after each fixed
interval of time as set in the configuration files.
The data from the master database is sent to the replica node in batches. DRS creates replication
batches whenever the data in the master database is added, modified, and deleted.
Using DRS, you can:
• View replica nodes in a replica group.
• Repair the replica nodes that are not synchronized. The repair action replicates the required
data from System Manager.

Management of users, public contacts, and shared address

Management of users
User Profile Management (UPM) is a shared service that supports a logically centralized data
store. Through the System Manager web console, applications can gain access to the data store
and obtain the user information that applications require. Administrators or end users do not need
to provide user information for each application.
UPM uses data synchronization to achieve a single-point user administration. UPM synchronizes
a user data event that is generated at the application level with the central user space and other
connected applications.
If an enterprise directory is connected, then UPM maintains synchronization at the enterprise
level. UPM adapts to the changes that occur in the enterprise directory, specifically additions,
deletions, and modifications.
Management of public contacts
As an administrator, you can:
• Define public contacts of users in System Manager for an enterprise.
• Share the public contacts with all the users in System Manager.
Management of shared address
You can manage the shared address of the users in the enterprise. All users in the enterprise
share the common addresses. As an administrator, you can:
• Create a new shared address.
• Modify and delete an existing shared address.

Fault management
The Fault management service presents the status of alarms, traps, and notifications received by
System Manager and its components, and the other elements that are integrated with the System
Manager SAL agent. The Fault management service maps events to alarms and tracks the state
of alarms. Using the Fault Management service, you can acknowledge and clear alarms.

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 Feature description

The Alarm management service provides a central point for receiving alarms that System
Manager and other components generate. The service supports alarm monitoring,
acknowledgement, configuration, clearing, and retiring. You can also browse System Manager for
historical alarm events.

Logging service
The Logging service provides configuration capabilities and overall management of logs. It
receives and stores log events and harvests file-based logs or local database logs.
The log viewer is integrated with the common console to provide consistent presentation of log
messages for System Manager and the adopters. It displays a list of logs where you can view the
details of each log, search for logs, and filter specific logs. Log details include information about
the event that generates the log and the severity level of the log. You can search logs based on
search conditions and set filters to view logs that match the filter criteria.

Log Harvester
The Log Harvester service manages the retrieval, archival, and analysis of harvested log files
stored in hosts or elements on which Serviceability Agent is enabled. The Serviceability Agent
harvests the logs and sends the harvested logs to the Logging service through HTTPS. The
logging service does the following:
• Identifies a successful harvest request related to a harvest profile.
• Accepts the file segments.
• Creates a well-defined file structure, and saves the request in the System Manager node.
You can harvest log files for one or more products of the same or different types running on the
same or different computers. The system displays the list of file archives and respective profiles
on the log harvesting user interface, and the status of each archive is available in the user
interface table.

Audit Logging
System Manager Release 7.1 and later support the Audit Logging configuration. By using this
configuration, System Manager can notify the administrator and perform the configured action
during one or all of the following events:
• Audit failure
• 75% occupation of audit partition
• 90% occupation of audit partition

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System Manager overview

Scheduler
The Scheduler service provides a generic job scheduling service for System Manager and the
adopting products. It provides an interface to execute a task on demand or on a periodic basis. So
you can schedule a job to generate an output immediately or set the frequency of the task
execution to run on a periodic basis. You can also modify the frequency for a periodic job. After
you define a task or a job, System Manager creates instances of the task, monitors the execution
of the task, and updates the status of the task.
Scheduled jobs can be of following three types:
• system scheduled
• admin scheduled
• on-demand

Bulk import and export

In System Manager, you can import and export user profiles and global settings in bulk. To import
data in bulk, you must provide an XML file or an Excel file as input file. System Manager validates
any file that you upload during the bulk import operation.
System Manager filters uploaded files based on the file extension and mime type or bytes in the
file.
The system exports the data to an XML file and an Excel file. The System Manager database
stores the imported user profiles and global settings data.
You can import and export the following user attributes in bulk:
• Identity data
• Communication profile set
• Handles
• Communication profiles
The supported communication profiles are CM Endpoint, CM Agent, Messaging, Session
Manager, CS 1000 Endpoint, Conferencing, IP Office, Presence, Avaya Breeze® platform,
Work Assignment, Avaya Messaging, and Avaya Meetings Server.
You can import and export the following global settings attributes in bulk:
• Public Contact Lists
• Shared Addresses
• Default access control list (ACLs)
Important:
System Manager does not support import and export of roles in bulk.

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 Feature description

Bulk import and export using the Excel file

In System Manager, you can import and export user profiles in bulk by using an Excel file and an
XML file. To import data in bulk, provide an XML file or an Excel file as input that System Manager
supports. When you export the data from the System Manager web console, the system exports
the data to an XML file and an Excel file that System Manager supports.
Microsoft Office Excel 2007 and later support bulk import and export in the .xlsx format. You can
download the Excel file from the User Management page.
Importing and exporting in bulk by using the Excel template provides the following features:
• Supports the following types of user information:
- Basic. The identity attributes of the user that include user provisioning rule name for the
user, the tenant, and organization hierarchy details
- Profile Set. Entries for all communication profile sets for all users
The Profile Set sheet contains an entry for each communication profile set for a user. The
user must set only one communication profile set as true for a user in the Is Default
column. The value true indicates that the communication profile set of the user is the
default.
- Handle. The communication address of the user
- Session Manager profile
- Avaya Breeze® platform profile
- CM Endpoint profile with all attributes of the station communication profile
- CM Agent profile with all attributes.
- Messaging profile
- Avaya Messaging profile
- IP Office Endpoint profile
- CS 1000 Endpoint profile
- Presence profile
- Conferencing profile
- Work Assignment profile
- Avaya Meetings Server profile
• Supports more than one communication profile set.
• Supports the creation, updation, and deletion of the user by using the same Excel file.
However, you can only perform one operation at a time.
• For updation, supports only the partial merge operation.
Bulk import and export by using Excel does not support complete or partial replace of the
user for imports in bulk.
Bulk import and export by using Excel supports a subset of user attributes that XML supports. For
example, Excel does not support user contacts, address, and roles.

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System Manager overview

The Excel file

The sample Excel file contains the sample data of some key attributes of the user. The Excel file
provides a description of header fields. When you download the Excel template from the User
Management page, the values remain blank. To use the Excel file, export some users for
reference in an Excel file.
The login name in the Basic worksheet is the key attribute that you use to link the user records in
other worksheets.
The login name of the user and the profile set name in the Profile Set worksheet are used to link
to the user records in other worksheets for that user profile.
• Although you can edit the header fields in the Excel template, do not change any details of
any headers in the worksheets. The import or export might fail if you change the details of the
header.
• Do not change the column position in the Excel file or the structure of the Excel template.
• Do not sort the data in worksheets.
CM Endpoint communication profile
The Excel file contains all attributes for the CM station endpoint profile that are spread in different
worksheets. The parent sheet provides a link to the same user profile record in the child
worksheet. The link points to the first record in the child sheet if the user profile contains multiple
records in the child worksheet.

Multi Tenancy
Using the Multi Tenancy feature, tenants can share the same instance of the application, while
allowing the tenants to manage users to fit the customer needs as if the application runs on a
dedicated environment.
You can manage Multi Tenancy from the System Manager web console. System Manager
supports the following capabilities:
• Administer the tenant.
• Administer tenant administrators for a tenant.
• Administer the organization hierarchy of the tenant.
• View the tenant hierarchy on the Tenant Management and User Management pages.
• View the tenant associated with a user.
• Create and edit the user associated with a tenant from the User Management page.
System Manager provides a tenant administration dashboard that requires administrator
credentials.
By default, the Multi Tenancy feature is disabled. To use the Multi Tenancy feature, you must
manually enable it. After enabling the Multi Tenancy feature, you cannot disable the feature.
System Manager supports maximum 250 tenant partitions as part of System Manager Multi
Tenant Management.

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 Feature description

User provisioning rule

The administrator can create users by using the user provisioning rule. When the administrator
creates a user, the system displays the default values, the communication addresses, and the
communication profiles that are defined in the rule. The administrator must provide minimal user
information.
The administrator can:
• provision the user by using the user provisioning rules from the System Manager web
console, web services, directory synchronization, and bulk import services.
• assign only one user provisioning rule to a user.
System Manager supports creating, editing, duplicating, and deleting the user provisioning rule.
You can use the User Management link on the System Manager web console to associate the
user provisioning rule with users while creating and editing users.

Supported footprints of System Manager

Supported footprints for System Manager on Appliance Virtualization
Platform
The following table describes the resource requirements to support different profiles for System
Manager on Appliance Virtualization Platform Avaya-Appliance offer.
Resource Profile 2 Profile 3 Profile 4
vCPU Reserved 6 8 18
Minimum vCPU Speed 2185 MHz 2185 MHz 2185 MHz
CPU reservation 13110 MHz 17480 MHz 39330 MHz
Virtual RAM 12 GB 18 GB 36 GB
Virtual Hard Disk 105 GB 250 GB 850 GB
Number of users >35000 to 250000 users >35000 to 250000 users >35000 to 300000 users
with up to 250 Branch with up to 500 Branch with up to 5000 Branch
Session Manager and 12 Session Manager and 28 Session Manager and 28
Session Manager Session Manager Session Manager
Common Server R2 and Yes Yes Yes
R3 support

Note:
• From Release 8.0 and later, System Manager Profile 1 is not supported. If System
Manager is on a pre Release 8.0 and using the Profile 1, ensure that the server has the
required resources to configure Profile 2 on Release 8.0 and later.
• System Manager Release 8.0 and later profile 2 does not support CSR2 Small Appliance
Virtualization Platform Server. Therefore, if you are upgrading from System Manager

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System Manager overview

Release 7.1 to Release 8.0 and later on Appliance Virtualization Platform, you must use
CSR2 Medium Appliance Virtualization Platform Server. For more information about the
Appliance Virtualization Platform CSR2 server types, see Avaya Aura® Communication
Manager Hardware Description and Reference.

Virtualized Environment footprint flexibility

Virtualized Environment applications provide a fixed profile based on the maximum capacity
requirements. Based on the number of supported users, System Manager offers a flexible footprint
profile for customers who do not require the maximum capacity.
The customer can configure VMware CPU and RAM of the System Manager application based on
the following capacity size categories:
• Profile 2, SMGR Profile 2 Max User 250K, supports 250,000 users.
• Profile 3, SMGR Profile 3 Max User 500K, supports 250,000 users.
• Profile 4, SMGR Profile 4 Max User 5000K, supports 300,000 users.
Supported footprints for System Manager on VMware
The following table describes the resource requirements to support different profiles for System
Manager on VMware customer-provided Virtualized Environment.
Resource Profile 2 Profile 3 Profile 4
vCPU Reserved 6 8 18
Minimum vCPU Speed 2185 MHz 2185 MHz 2185 MHz
CPU reservation 13110 MHz 17480 MHz 39330 MHz
Virtual RAM 12 GB 18 GB 36 GB
Memory reservation 12288 MB 18432 MB 36864 MB
Virtual Hard Disk 105 GB 250 GB 850 GB
Shared NICs 1 1 1
IOPS 44 44 44
Number of users >35000 to 250000 users >35000 to 250000 users >35000 to 300000 users
with up to 250 Branch with up to 500 Branch with up to 5000 Branch
Session Manager and 12 Session Manager and 28 Session Manager and 28
Session Manager Session Manager Session Manager

Note:
From Release 8.0 and later, System Manager Profile 1 is not supported. If System Manager is
on a pre Release 8.0 and using the Profile 1, ensure that the server has the required
resources to configure Profile 2 on Release 8.0 and later.

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 Feature description

Configuration management
Configuration management provides a configuration repository for System Manager services.
Configuration management is responsible for storing configuration data, also called as profiles, for
System Manager services and notifying the services of configuration changes.
You can view and edit a profile of a service using Configuration management.

Security features
OVA Signing
OVA signing is a security feature where OVA files are digitally signed to ensure file integrity. The
system verifies the digital signature of the OVA, feature pack, and service pack before deploying,
upgrading, and patching operations.

Security hardening
Using the security hardening feature, you can enable or disable military grade hardening or
commercial grade hardening for System Manager. Enabling military grade hardening in System
Manager enables commercial grade hardening by default.
It also facilitates a system with higher security and restricts unauthorized access and changes to
the system settings.

Certificate-based authentication
With System Manager 7.1, you can disable the password-based login and configure the
certificate-based authentication for system login.
The certificates for this authentication can be issued by System Manager as the certificate
authority or by a third-party certificate authority.
To authenticate the user, the system provides the option to retrieve only the selected fields from
the certificate.

Backup encryption
With System Manager 7.1, you can encrypt system backups using a password. Encrypted
backups of a military grade hardened system can be restored to a matching type of hardened
system: military grade, commercial grade, and standard.
Encrypted backups of a commercial grade hardened system can be restored only on a
commercial grade hardened system or a standard hardened system. Likewise, encrypted backups
of standard hardened system can be restored only on a standard hardened system.

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System Manager overview

Enhanced Access Security Gateway (EASG) overview

EASG provides a secure method for Avaya services personnel to access the Avaya Aura®
application remotely and onsite. Access is under the control of the customer and can be enabled
or disabled at any time. EASG must be enabled for Avaya Services to perform tasks necessary for
the ongoing support, management and optimization of the solution. EASG is also required to
enable remote proactive support tools such as Avaya Expert Systems® and Avaya Healthcheck.

Element management
Inventory maintains a repository that records elements deployed on System Manager, including
their runtime relationships. An element in the Inventory refers to a single or clustered instance of a
managed element. Inventory provides a mechanism for creating, modifying, searching, and
deleting elements and the access point information from the repository. Inventory retrieves
information about elements that are added or deleted from the repository.
Inventory integrates the adopting products with the common console of System Manager. Through
Inventory, element type can provide a link that can redirect to the Web page of the element
manager. System Manager Web Console displays the links for only specific element types.
Inventory supports the creation and updation of application systems by importing data from an
XML file. You can import elements only through the Web console.

Group management
Group and Lookup Service (GLS) is a shared service that provides group administration and
lookup service for managed resources. GLS encapsulates the mechanisms for creating, changing,
searching, and deleting groups and group memberships. Use GLS to group resources in ways that
work best for the business, such as organizing resources by location, organization, and function.
On the System Manager web console, with GLS, you can assign different roles to administrators
and allow administrators to perform only limited tasks on group of resources. For example, you
can create a user group so that only an authorized user can manage the user group.
GLS supports group administration for the following common resources:
• Shared across elements, such as roles and users
• Unshared element-specific resources
GLS contains a repository of groups and memberships from System Manager and other
applications that use the GLS service. GLS synchronizes the resources with other Avaya
applications and services that manage these resources. GLS maintains resource IDs and their
group memberships. With GLS, you can search for one or more resources based on their attribute
values and get resource attributes for one or more resources.

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 Feature description

With GLS, you can perform the following operations:

• Create groups.
• View and change groups.
• Create duplicate groups by copying properties of existing groups.
• Move groups across hierarchies.
• Assign and remove resources for groups.
• Delete groups.
• Synchronize groups.
As a shared service, GLS reduces the time and effort involved by defining reusable groups of
managed resources that more than one application or service requires. For example, you can use
the group of resources to assign permissions through Role Based Access Control (RBAC).

License management
System Manager provides Web-based license manager (WebLM) to centrally manage licenses for
one or more Avaya software products for your organization. All Avaya applications that use
WebLM for license management use WebLM that System Manager provides instead of WebLM on
System Platform.
System Manager WebLM supports the Centralized licensing feature for Avaya Aura®
Communication Manager.
To track and manage licenses in an organization, WebLM requires a license file from the Avaya
Product Licensing and Delivery System (PLDS) website at https://plds.avaya.com.

System Manager Communication Manager capabilities overview

System Manager provides a common, central administration of some IP Telephony products. With
the central administration feature, you can consolidate the key capabilities of Integrated
Management administration products with other Avaya Management tools on a common software
platform. With System Manager, you can administer Avaya Aura® Communication Manager,
Communication Manager Messaging, Avaya Aura® Messaging, and Modular Messaging. The
following sections provide some features of System Manager.
Managing Communication Manager objects
System Manager displays a collection of Communication Manager objects under Communication
Manager. With System Manager, you can add, edit, view, or delete objects through
Communication Manager.
Endpoint management
Using endpoint management you can create and manage endpoint objects and add, change,
remove, and view endpoint data.

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System Manager overview

Template management
Using Templates, you can specify specific parameters of an endpoint or a subscriber once and
reuse the template for subsequent tasks of adding endpoints or subscribers. You can use default
templates or add your own custom templates.
The two categories of templates are: default templates and user-defined templates. You cannot
edit or delete the default templates. However, you can modify or remove user-defined templates at
any time.
Subscriber management
Using Subscriber Management, you can manage, add, change, remove, and view subscriber data.
Subscriber management supports Avaya Aura® Messaging, Communication Manager Messaging,
and Modular Messaging objects.
Discovery Management
You can discover specific devices within the network using the Discovery Management capability
of System Manager. You can also manage the Simple Network Management Protocol (SNMP)
access parameters used for the discovery process. Device discovery discovers your network,
including subnets and nodes.
Element Cut Through
Using the Element Cut-Through link, you can gain access to the Communication Manager cut
through the Element Cut-Through page. As an administrator, you have permission to gain access
to the Communication Manager cut through.

Granular role-based access control

With the Granular role-based access control feature, you can restrict access to Communication
Manager resources, such as gateways and servers, and objects on resources, such as Agent
Login ID.
Based on the role that a user has, System Manager supports range permissions along with the
operation permissions assigned to the user. You can assign permissions or a combination of
permissions to users. The permissions include adding, editing, deleting, and duplicating objects.
For example, if you assign a range of 1000:4000 and define permissions for Add, Edit, and Delete
operations, the user can create, edit, and delete extensions within the range of 1000:4000.
The default value in the specific Range field is asterisk (*). If you retain this value, the user has
access to the entire defined range.
You can define range-level granular permissions for the following Communication Manager
objects:
• Endpoints
• Agent Login ID
• Announcement
• Audio Group

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 Feature description

• Best Service Routing Pickup Group

• Holiday Table
• Variables
• Vector
• Vector Directory Number (VDN)
• Vector Routing Table
• Service Hours Table
• Coverage Answer Group
• Coverage Path
• Coverage Remote
• Coverage Time-of-Day
• Group-Page
• Hunt-Group
• Intercom Group
• Pickup Group
• Terminating Extension Group
• Route-Pattern
• Class of Restriction (COR)

Communication Manager feature concurrency enhancements

• Improve navigation speed of User management and Endpoint management webpages on
System Manager.
• Concurrency with new Communication Manager and SIP Phone features:
- Service observing from SIP Phone support, new sip-sobsv button and listen-only sub-
field within the sip-sobsv button is available.
- VOA Repeat or Interrupt for SIP CC Phone support, new voa-repeat button is available.
- Add or Remove Agent Skill from SIP Phone support, new add-rem-skill button is
available.
- Auxiliary Agents Considered Idle support, new AUX Agent Considered Idle field to
administer on the Agent LoginId object.
- Forced Agent Logout from Auxiliary Work by Aux Reason Code Support, new fields are
available.
- Streaming Music-on-Hold from an external source, such as cloud, new
LiveStreamSource field is available.

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System Manager overview

- Hunt Position Busy Button support, new hntpos-bsy button is available.

Certification validation
With System Manager Solution Deployment Manager and Solution Deployment Manager client,
you can establish a certificate-based TLS connection between the Solution Deployment Manager
service and a host that is running Avaya Aura® 7.x and later applications. This provides secure
communications between System Manager Solution Deployment Manager or the Solution
Deployment Manager client and Appliance Virtualization Platform or ESXi hosts or vCenter.
The certificate-based sessions apply to the Avaya Aura® Virtualized Appliance offer using host
self-signed certificates and the customer-provided Virtualization Environment using host self-
signed or third-party certificates.
You can check the following with certificate-based TLS sessions:
• Certificate valid dates
• Origin of Certificate Authority
• Chain of Trust
• CRL or OCSP state
• Log Certificate Validation Events
Solution Deployment Manager checks the certificate status of hosts. If the certificate is incorrect,
Solution Deployment Manager does not connect to the host.
For the correct certificate:
• The fully qualified domain or IP address of the host to which you are connecting must match
the value in the certificate SAN or the certificate Common Name and the certificate must be
in date.
• Appliance Virtualization Platform and VMware ESXi hosts do not automatically regenerate
their certificates when host details such as IP address or hostname and domain changes.
The certificate might become incorrect for the host.
If the certificate is incorrect:
• For the Appliance Virtualization Platform host, Solution Deployment Manager regenerates the
certificate on the host and then uses the corrected certificate for the connection.
• For the VMware ESXi host or vCenter, the system denies connection. The customer must
update or correct the certificate on the host or vCenter.
For more information about updating the certificate, see “Updating the certificate on the ESXi
host from VMware”.
Note:
Solution Deployment Manager:
• Validates certificate of vCenter
• Validates the certificates when a virtual machine is deployed or upgraded on vCenter
managed hosts

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 Feature description

With Solution Deployment Manager, you can only accept certificate while adding vCenter. If a
certificate changes, the system gives a warning that the certificate does not match the certificate in
the trust store on Solution Deployment Manager. You must get a new certificate, accept the
certificate as valid, and save the certificate on the system.
To validate certificates, you can open the web page of the host. The system displays the existing
certificate and you can match the details.

Bulk import and export enhancements

System Manager provides the following bulk import and export enhancements:
• An option to export user data by using Excel or XML files.
• Time zone field for Avaya Aura® Messaging subscribers.
The value must be in the standardized name format. For example, America/Phoenix.
Otherwise, the system sets the Avaya Aura® Messaging subscriber time zone to the System
Manager server time zone.

Avaya Aura® Device Services element

System Manager supports Avaya Aura® Device Services as an element.
With Avaya Aura® Device Services, clients and endpoints can store centrally and retrieve data
such as configuration and deployment data. You can manage the data from any device.
Avaya Aura® Device Services supports the following services for devices:
• Contact Services: The service provides the following end-user focused services that are
centrally located:
- Directory Service: Manages your contacts from any of your devices. Performs an
enterprise search of existing sources of contacts such as System Manager through PPM,
exchanges local contacts, and enterprise directory.
Only a provisioned user can use Contact Services.
- User Service: Sets and retrieves information such as your preferred names, picture, and
other preferences.
- Picture Service: Supports creating (overrides default enterprise), deleting, and updating a
picture of the user. It provides a centralized, firewall-friendly interface to present picture
URLs in the contact information or search results.
• Notification Service: Provides a common infrastructure for a client or endpoint to subscribe to
receive events from many service resources with a single connection.
• Dynamic Configuration Service: Provides discovery of configuration settings to UC Clients
that can be customized on a global, group, individual, or platform basis. This simplifies the
configuration process of users, and skips manual configuration and makes ready for use.

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System Manager overview

Clients only need to provide identity information such as email addresses or Windows userid
and enterprise credentials.
• Web Deployment Service: Supports publishing and deploying of UC client updates for end-
users.

Virtual machine report

You can generate a report of virtual machines that are installed on the Appliance Virtualization
Platform host.
The script to generate the virtual machine report is in the /swlibrary/reports/
generate_report.sh folder.

Important:
If you run the report generation script when an upgrade is in progress on System Manager,
the upgrade might fail.

Security hardening options

System Manager provides the following security hardening options:
• selinux
• audit
• fips
• aide
• TLSv1, TLSv1.1, and TLSv1.2
You can enable or disable one or more security hardening options. While you can enable all the
options, you can only disable selinux, audit, and aide.

Third-party certificate support

You can use third-party signed certificates in System Manager. A Certificate Signing Request
(CSR) needs to be generated and shared with the third-party.
After the third-party signs the CSR, the certificate is valid. Third-party certificates can be used for
application on Avaya Virtualization Platform. These certificates can also be used for certificate-
based and common access card-based authentications.

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 Feature description

Extended Hostname Validation

With the Extended Hostname Validation (EHV) feature, the system validates the host name or
domain name of the server with the value in the subject or subjectAltName (SAN) field in the
identity certificate for establishing the SSL connection.

Customer root account

With Release 8.0 and later, for accessing the root account, you can select the Enable Customer
Root Account for this Application check box on the Configuration Parameters tab at the time
of deploying or upgrading the application.

Preserve security hardening modes on upgrade

When you upgrade an application from Release 7.1.x to Release 8.0 and later, the system
preserves the security modes that are configured on the Release 7.1.x application.

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Chapter 3: Avaya Aura® overview

Avaya Aura® applications deployment offers

Avaya Aura® supports the following deployment offers:
• Avaya Aura® Virtualized Appliance (VA): Avaya-provided server, Avaya Aura® Appliance
Virtualization Platform, based on the customized OEM version of VMware® ESXi 6.5.
• Avaya Aura® Virtualized Environment (VE): Customer-provided VMware infrastructure and
Kernel-based Virtual Machine (KVM).
• Avaya Aura® on Infrastructure as a Service: Amazon Web Services, Microsoft Azure, Google
Cloud Platform, and IBM Bluemix.
• Software-only environment: Deployment on the Red Hat Enterprise Linux operating system.

Avaya Aura® Virtualized Appliance overview

Avaya Aura® Virtualized Appliance is a turnkey solution. Avaya provides the hardware, all the
software including the VMware hypervisor, and also offers the customer support of the setup.
The Virtualized Appliance offer is different from Avaya Aura® Virtualized Environment, where
Avaya provides the Avaya Aura® application software and the customer provides and supports the
VMware hypervisor and the hardware on which the hypervisor runs.
Deployment on the Appliance Virtualization Platform server is performed using the System
Manager Solution Deployment Manager or the Solution Deployment Manager client.

Appliance Virtualization Platform overview

From Avaya Aura® Release 7.0 and later, Avaya provides the VMware®-based Avaya Aura®
Appliance Virtualization Platform to provide virtualization for Avaya Aura® applications. The
Appliance Virtualization Platform replaces the System Platform.
Avaya Aura® Appliance Virtualization Platform is the customized OEM version of VMware® ESXi
6.5. With Avaya Aura® Appliance Virtualization Platform, customers can run any combination of
supported applications on Avaya-supplied servers. Avaya Aura® Appliance Virtualization Platform
provides greater flexibility in scaling customer solutions to individual requirements.

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 Avaya Aura® applications deployment offers

Avaya Aura® Virtualized Appliance offer includes:

• Common Servers: Dell™ PowerEdge™ R620, Dell™ PowerEdge™ R630, HP ProLiant DL360p
G8, and HP ProLiant DL360 G9
• Avaya Solutions Platform 120 Appliance: Dell PowerEdge R640
• Avaya S8300E
Note:
- With WebLM Release 7.x and later, you cannot deploy WebLM on S8300E Server
running on Avaya Aura® Appliance Virtualization Platform.
- Common Servers using ESXi 6.0 or 6.5 can require more memory than System
Platform or ESXi 5.5. For information about Avaya Aura® Appliance Virtualization
Platform memory requirements and memory validation process, see PSN027060u and
the Avaya Aura® Release Notes on the Avaya Support website.
You can deploy the following applications on Appliance Virtualization Platform:
• AVP Utilities 8.1.3
• System Manager 8.1.3
• Session Manager 8.1.3

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Avaya Aura® overview

• Branch Session Manager 8.1.3

• Communication Manager 8.1.3
• Application Enablement Services 8.1.3
• WebLM 8.1.3
• Communication Manager Messaging 7.0
Note:
Communication Manager Messaging 7.0 is available for upgrades only.
For information about other Avaya product compatibility information, go to https://
support.avaya.com/CompatibilityMatrix/Index.aspx.
Note:
For deploying Avaya Aura® applications on Appliance Virtualization Platform only use Solution
Deployment Manager.
Important:
Due to Avaya enhanced customizations, Appliance Virtualization Platform (aka Avaya
Solutions Platform120) does not support administration on vCenter. For the Appliance
Virtualization Platform administration, System Manager and Solution Deployment Manager are
the only management platform supported by Avaya.
Besides not being a supported configuration, if vCenter is connected to any appliance running
the Appliance Virtualization Platform, the Avaya hypervisor customization and specific data
(such as, logins, Datastore and VM information among others) will be overwritten and
corrupted. This can result in making the situation unrecoverable and requires complete fresh
re-installation of Appliance Virtualization Platform on the appliance.

Virtual Appliance components

Software component Description
ESXi Host The physical machine running the ESXi Hypervisor software.
Appliance Virtualization Platform Avaya-provided virtualization turnkey solution that includes the
hardware and all the software including the VMware hypervisor.
Solution Deployment Manager Centralized software management solution of Avaya that provides
deployment, upgrade, migration, and update capabilities for the Avaya
Aura® virtual applications.
Open Virtualization Appliance The virtualized OS and application packaged in a single file that is used
(OVA) to deploy a virtual machine.

Virtualized Environment overview

You can deploy the Avaya Aura® applications in one of the following Virtualized Environment:
• VMware in customer-provided Virtualized Environment

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 Avaya Aura® applications deployment offers

Avaya Solutions Platform 130 Appliance (Dell PowerEdge R640) is a single host server with
ESXi 6.5 preinstalled.
• Kernel-based Virtual Machine Virtualized Environment

Avaya Aura® Virtualized Environment overview

Avaya Aura® Virtualized Environment integrates real-time Avaya Aura® applications with VMware®
and Kernel-based Virtual Machine (KVM).

Kernel-based Virtual Machine overview

Kernel-based Virtual Machine (KVM) is a virtualization infrastructure for the Linux kernel that turns
the Linux kernel into a hypervisor. You can remotely access the hypervisor to deploy applications
on the KVM host.

Supported applications in Virtualized Environment

Application Release VMware KVM

®
Avaya Aura System Manager Release 8.1.3 Y Y
Avaya WebLM Release 8.1.3 Y Y
®
Avaya Aura Session Manager Release 8.1.3 Y Y
®
Avaya Aura Communication Manager Release 8.1.3 Y Y
®
Avaya Aura AVP Utilities Release 8.1.3 — —
Avaya Aura® Application Enablement Services Release 8.1.3 Y Y
®
Avaya Aura Media Server (Software only) Release 8.0 Y Y

For information about other Avaya product compatibility information, go to https://

support.avaya.com/CompatibilityMatrix/Index.aspx.

Topology
The following is an example of a deployment infrastructure for System Manager on VMware.

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Avaya Aura® overview

Virtualized Environment components

Virtualized component Description
Open Virtualization Appliance The virtualized OS and application packaged in a single file that is used
(OVA) to deploy a virtual machine.
VMware
ESXi Host The physical machine running the ESXi Hypervisor software.
ESXi Hypervisor A platform that runs multiple operating systems on a host computer at
the same time.
Table continues…

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 Avaya Aura® applications deployment offers

Virtualized component Description

vSphere Web Client Using a Web browser, vSphere Web Client connects to a vCenter
server or directly to an ESXi host if a vCenter Server is not used.
vSphere Client (HTML5) vSphere Client (HTML5) is available from vSphere 6.5 and later. Using
a Web browser, it connects to a vCenter server or directly to an ESXi
host if a vCenter Server is not used. This is the only vSphere client
administration tool after the next vSphere release.
vCenter Server vCenter Server provides centralized control and visibility at every level
of the virtual infrastructure. vCenter Server provides VMware features
such as High Availability and vMotion.
KVM
KVM hypervisor A platform that runs multiple operating systems on a host computer at
the same time.

Overview of Infrastructure as a Service environment

Infrastructure as a Service (IaaS) environment enables enterprises to securely run applications on
the virtual cloud. The supported Avaya Aura® applications on IaaS can also be deployed on-
premises. Avaya Aura® application supports the following platforms within this offer:
• Amazon Web Services
• Microsoft Azure
• Google Cloud Platform
• IBM Bluemix (IBM Cloud)
For information about Bluemix, see IBM Bluemix product documentation.
Supporting the Avaya Aura® applications on the IaaS platforms provide the following benefits:
• Minimizes the capital expenditure on infrastructure. The customers can move from capital
expenditure to operational expense.
• Reduces the maintenance cost of running the data centers.
• Provides a common platform for deploying the applications.
• Provides a flexible environment to accommodate the changing business requirements of
customers.
• Allows you to pay per-use licensing.
• Allows you to upgrade at a minimal cost.
• Supports mobility to move from one network to another.
• Allows you to stay current with latest security updates provided by the service provider.
You can connect the following applications to the Avaya Aura® IaaS instances from the customer
premises:
• Avaya Aura® Conferencing Release 8.0 and later

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Avaya Aura® overview

• Avaya Aura® Messaging Release 6.3 and later

• G430 Branch Gateway, G450 Branch Gateway, and G650 Media Gateway
Software security updates
Avaya Security Service Packs (SSP), Kernel Service Packs (KSP), and Linux Security Update
(LSU) are built for customers who do not use the software-only distribution. Software-only
installation is in the control of the operating system and is responsible for applying the relevant
security patches from Red Hat.
For more details, see Avaya Aura® Release Notes on the Avaya Support website.
Supported third-party applications
With the software-only (ISO) offer, you can install third-party applications on the system and get
more control on the system. For the list of supported third-party software applications in Release
8.0 and later, see Avaya Product Support Notices.

Amazon Web Services overview

Amazon Web Services is an Infrastructure as a Service platform that enables enterprises to
securely run applications on the virtual cloud. The key components of Amazon Web Services are
Amazon Elastic Compute Cloud (EC2) and Amazon Simple Storage Service (S3).

Microsoft Azure overview

Microsoft Azure is an Infrastructure as a Service platform that enables enterprises to securely
deploy and manage applications through a global network of Microsoft-managed data centers.

Google Cloud Platform overview

Google Cloud Platform is a suite of public cloud computing services offered by Google.

IBM Bluemix overview

IBM Bluemix is a suite of public cloud computing services offered by IBM.
For information about IBM Bluemix, see IBM product documentation website.

Topology
The following diagram depicts the architecture of the Avaya applications on the Infrastructure as a
Service platform. This diagram is an example setup of possible configuration offered by Avaya.
Important:
The setup must follow the Infrastructure as a Service deployment guidelines, but does not
need to include all the applications.

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 Avaya Aura® applications deployment offers

Supported applications in Infrastructure as a Service Environment

Application Release Amazon Microsoft Google

Web Azure Cloud
Services Platform
Avaya Aura® System Manager Release 8.1.3 Y Y Y
Table continues…

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Avaya Aura® overview

Application Release Amazon Microsoft Google

Web Azure Cloud
Services Platform
Avaya WebLM Release 8.1.3 Y Y Y
®
Avaya Aura Session Manager Release 8.1.3 Y Y Y
®
Avaya Aura Communication Manager Release 8.1.3 Y Y Y
®
Presence Services using Avaya Breeze Release 8.1.3 Y — —
platform
Avaya Aura® Application Enablement Release 8.1.3 Y Y Y
Services (Software only)
Avaya Aura® Media Server (Software Release 8.0 Y Y Y
only)

For information about other Avaya product compatibility information, go to https://

support.avaya.com/CompatibilityMatrix/Index.aspx.

Software-only environment overview

Avaya Aura® Release 8.0 and later supports software-only installation. In a software-only
installation, the customer owns the operating system and must provide and configure the
operating system for use with Avaya Aura® application. With the software-only offer, the customer
can install and customize the operating system to meet the requirements to install the Avaya
Aura® application.
You must run the software-only offer on the supported environments to enable the use of Avaya
approved third-party applications for anti-virus, backup, and monitoring.
Customers must procure a server that meets the recommended hardware requirements and the
appropriate version of Linux® Operating System.
Software security updates
Avaya Security Service Packs (SSP), Kernel Service Packs (KSP), and Linux Security Update
(LSU) are built for customers who do not use the software-only distribution. Software-only
installation is in the control of the operating system and is responsible for applying the relevant
security patches from Red Hat.
For more details, see Avaya Aura® Release Notes on the Avaya Support website.
Supported third-party applications
With the software-only (ISO) offer, you can install third-party applications on the system and get
more control on the system. For the list of supported third-party software applications in Release
8.0 and later, see Avaya Product Support Notices.
Avaya Aura® Software-Only environment RPMs
In a software-only installation, the customer will also install the Red Hat provided RPM updates. To
avoid possible issues or incompatibilities with new RPMs, it is recommended to check the list of

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 Avaya Aura® applications deployment offers

tested RPMs and follow the instructions in the PSN periodically published by Avaya. PSN is
available at PSN020361u.
Note:
For information about RPM updates for the Red Hat Enterprise Linux operating system and
required changes to operating system files on Software only installation, see Avaya Aura®
Software Only White paper on the Avaya Support website.
Supported platforms
You can deploy the Avaya Aura® application software-only ISO image on the following platforms:
• VMware
• Kernel-based Virtual Machine (KVM)
• Hyper-V
Note:
Starting with the Release 8.0.1, Avaya Aura® applications support Hyper-V.
• Amazon Web Services
• Google Cloud Platform
• Microsoft Azure

Supported applications in Software-only Environment

• Avaya Aura® System Manager
• Avaya WebLM
• Avaya Aura® Session Manager
• Avaya Aura® Communication Manager
• Avaya Aura® Application Enablement Services
• Avaya Aura® Media Server

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Chapter 4: Interoperability

Product compatibility
For the latest and most accurate compatibility information, go to http://support.avaya.com/
CompatibilityMatrix/Index.aspx.

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Chapter 5: Licensing requirements

When you place an order for the following products using the Avaya Solution Designer, you can
include a new System Manager or an upgrade of System Manager as an entitlement:
• New Communication Manager, Session Manager, or CS 1000
• Upgrade of Communication Manager, Session Manager, or CS 1000
Additionally, you can add the System Manager DVD and the System Manager server to the order.

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Chapter 6: Performance specifications

Capability and scalability specification

The table provides the maximum capacities supported for each element type.
Note:
Only one System Manager is available with each Avaya Aura® deployment. Therefore, the
solution number is not the sum of all supported elements listed in the table.
Capacity Maximum limit Notes
Administrator logins 250
Simultaneous logins 50
Total administered endpoints of 250,000 To see the total number of endpoints, go to the
all types Elements > Communication Manager >
Endpoints > Manage Endpoints page on the
System Manager web console.
Total administered users defined 250,000 The total number of administered users with an
in the System Manager database Identity is configured in System Manager and
might not have a communication profile defined.
To see the defined users, go to the Users > User
Management > Manage Users page on the
System Manager web console.
Messaging mailboxes 250,000
Contacts per user 250
Public contacts 1000
Personal contact lists per user 1
Members in a personal contact 250
list
Groups 300
Members in a group 400
Elements 25,000
Communication Manager or CS 500 Specifies the capacity counts against the total
1000 or both number of elements.
Session Managers 28
Table continues…

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 Geographic Redundancy

Capacity Maximum limit Notes

Branch Session Manager 5,000
SIP Users 300,000 Total number of SIP users.
Total SIP devices 1,000,000 Total number of SIP devices.
IP Office 3500 To support central licensing of 3500 IP Office 9.x
and later, local WebLM licensing servers that are
slaved to System Manager licensing are
required. For more information, see the IP Office
9.x and later product offer.
IP Office Unified Communication 3500
Module or Application servers as
part of Branch deployments
Roles 200
Roles per user 20
Licensing clients 1000
Concurrent License requests per 300
WebLM
License requests during any 9 50,000
minute window per WebLM
Local WebLM 22
Trust management clients 2500
Tenants (System Manager Multi 250
Tenant)

Geographic Redundancy
The System Manager Geographic Redundancy service replicates Avaya Aura® application support
for two geographically distant System Manager sites with separate subnetworks and across a
WAN. You can change the System Manager management services from one site to another when
one of the sites or servers fails. System Manager Geographic Redundancy sites are set up in
pairs. From the server pair, one server is designated as the primary System Manager server and
the other server as the secondary System Manager server.

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Chapter 7: Security

Security specification
As the management console for some Avaya products, System Manager must be resilient to
attacks that might cause service disruption, malfunction, or unauthorized access to data. As a part
of the Avaya Aura® solution, System Manager must be protected from security threats, such as:
• Unauthorized access or modification of data
• Theft of data
• Denial of Service (DoS) attacks
• Viruses and Worms
• Web‐based attacks that include Cross‐Site Scripting and Cross‐Site Forgery
For information about security‐related considerations, features, and services for System Manager,
see Avaya Aura® System Manager Security Design on the Avaya Support website at https://
support.avaya.com/security.
Related links
Trust Management on page 58

Trust Management
System Manager uses Trust Management to provision and manage certificates of various
applications, servers, and devices thereby enabling a secure, inter-element communication. Trust
Management provides Identity (Server) and Trusted (Root/CA) certificates that applications can
use to establish mutually authenticated TLS sessions.
System Manager uses a third-party open source application as a Certificate Authority, Enterprise
Java Beans Certificate Authority (EJBCA), to issue Identity and Trusted certificates to applications
through Simple Certificate Enrollment Protocol (SCEP). However, it does not issue certificates to
the endpoints.
For information about getting the endpoint certificates, see the endpoint specific documentation on
the Avaya Support website.
Related links
Security specification on page 58

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 External authentication

External authentication
You can configure System Manager to authenticate administrative users through external
authentication services, such as an enterprise directory, Kerberos, or a RADIUS server. An
administrative account is provisioned within System Manager during installation for initial access.
System Manager supports the following authentication authorities:
• Local users
• External RADIUS users
• External LDAP users
• External Security Assertion Markup Language (SAML) users
The authentication scheme policy determines the order in which you can use the authentication
authorities. The authentication servers policy controls the settings for the external SAML, LDAP,
RADIUS, and KERBEROS servers.
Related links
SAML authentication on page 59

SAML authentication
For enterprise level Single Sign On, System Manager provides Security Assertion Markup
Language (SAML) authentication. System Manager uses SAML implementation version 2.0 of
OpenAM Release 9.5.4 to provide SAML-based authentication with external Identity Providers.
System Manager uses the web browser Single Sign On profile of the SAML authentication.
Related links
External authentication on page 59

Role Based Access Control

In System Manager, you require appropriate permissions to perform a task. The administrator
grants permissions to users by assigning appropriate roles. Role Based Access Control (RBAC) in
System Manager supports the following types of roles:
• Built-in
• Custom
With these roles, you can gain access to various elements with specific permission mappings.
Built-in roles are default roles that authorize users to perform common administrative tasks. You
can assign built-in roles to users, but you cannot delete roles or change permission mappings in
the built-in roles.

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Security

You can perform LDAP synchronization of Microsoft Active Directory or other supported directory
server administrator roles with System Manager administrator roles. The capability includes
system roles and custom roles on System Manager.
Note:
Granular RBAC is not supported for managing Avaya Meetings Server, Web Gateway, and
Work Assignment elements by creating custom roles.

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Chapter 8: Resources

System Manager documentation

The following table lists the documents related to System Manager. Download the documents
from the Avaya Support website at http://support.avaya.com.
Title Description Audience
Design
Avaya Aura® System Manager Understand high-level product features Customers and sales,
Overview and Specification and functionality. services, and support
personnel
Administering Avaya Aura® Administering System Manager Customers and sales,
System Manager applications and install patches on services, and support
System Manager applications. personnel
Avaya Aura® System Manager Understand certificate management. Customers and sales,
Certificate Management services, and support
personnel
Avaya Aura® System Manager Describes how to administer System System administrators and IT
Data Privacy Guidelines Manager to fulfill Data Privacy personnel
requirements.
Using
Using the Solution Deployment Deploy System Manager applications System administrators
Manager client and install patches on System
Manager applications.
Avaya Aura® System Manager Deploy System Manager applications System administrators
Solution Deployment Manager and install patches on System
Job-Aid Manager applications.
Implementation
Upgrading Avaya Aura® System Upgrade the Avaya Aura® System Implementation personnel
Manager Manager application to Release 8.1.x.
Deploying Avaya Aura® System Deploy System Manager applications Implementation personnel
Manager in Virtual Appliance in Virtual Appliance.
Deploying Avaya Aura® System Deploy System Manager applications Implementation personnel
Manager in Virtualized in Virtualized Environment.
Environment
Table continues…

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Resources

Title Description Audience

®
Deploying Avaya Aura System Deploy System Manager applications Implementation personnel
Manager in Infrastructure as a in Infrastructure as a Service
Service Environment Environment.
Deploying Avaya Aura® System Deploy System Manager applications Implementation personnel
Manager in Software-Only in Software-Only Environment.
Environment
Maintenance and Troubleshooting
Avaya Aura® System Manager Monitor System Manager using SNMP. System administrators and IT
Fault Management and personnel
monitoring using SNMP
Troubleshooting Avaya Aura® Perform maintenance and System administrators and IT
System Manager troubleshooting tasks for System personnel
Manager and Avaya Aura®
applications that System Manager
supports.

Finding documents on the Avaya Support website

Procedure
1. Go to https://support.avaya.com.
2. At the top of the screen, type your username and password and click Login.
3. Click Support by Product > Documents.
4. In Enter your Product Here, type the product name and then select the product from the
list.
5. In Choose Release, select the appropriate release number.
The Choose Release field is not available if there is only one release for the product.
6. In the Content Type filter, click a document type, or click Select All to see a list of all
available documents.
For example, for user guides, click User Guides in the Content Type filter. The list only
displays the documents for the selected category.
7. Click Enter.

Accessing the port matrix document

Procedure
1. Go to https://support.avaya.com.
2. Log on to the Avaya website with a valid Avaya user ID and password.

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 System Manager documentation

3. On the Avaya Support page, click Support by Product > Documents.

4. In Enter Your Product Here, type the product name, and then select the product from the
list of suggested product names.
5. In Choose Release, select the required release number.
6. In the Content Type filter, select one or both the following categories:
• Application & Technical Notes
• Design, Development & System Mgt
The list displays the product-specific Port Matrix document.
7. Click Enter.

Avaya Documentation Center navigation

The latest customer documentation for some programs is now available on the Avaya
Documentation Center website at https://documentation.avaya.com.
Important:
For documents that are not available on Avaya Documentation Center, click More Sites >
Support on the top menu to open https://support.avaya.com.
Using the Avaya Documentation Center, you can:
• Search for content by doing one of the following:
- Click Filters to select a product and then type key words in Search.
- From Products & Solutions, select a solution category and product, and then select the
appropriate document from the list.
• Sort documents on the search results page.
• Click Languages ( ) to change the display language and view localized documents.
• Publish a PDF of the current section in a document, the section and its subsections, or the
entire document.
• Add content to your collection by using My Docs ( ).
Navigate to the Manage Content > My Docs menu, and do any of the following:
- Create, rename, and delete a collection.
- Add topics from various documents to a collection.
- Save a PDF of selected content in a collection and download it to your computer.
- Share content in a collection with others through email.
- Receive collection that others have shared with you.

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Resources

• Add yourself as a watcher using the Watch icon ( ).

Navigate to the Manage Content > Watchlist menu, and do the following:
- Enable Include in email notification to receive email alerts.
- Unwatch selected content, all content in a document, or all content on the Watch list page.
As a watcher, you are notified when content is updated or deleted from a document, or the
document is removed from the website.
• Share a section on social media platforms, such as Facebook, LinkedIn, and Twitter.
• Send feedback on a section and rate the content.
Note:
Some functionality is only available when you log on to the website. The available functionality
depends on the role with which you are logged in.

Training
The following courses are available on the Avaya Learning website at http://www.avaya-
learning.com. After you login to the website, enter the course code or the title in the Search field
and click Go to search for the course.
Course code Course title
20460W Virtualization and Installation Basics for Avaya Team Engagement Solutions
20970W Introducing Avaya Device Adapter
20980W What's New with Avaya Aura® Release 8.1
71200V Integrating Avaya Aura® Core Components
72200V Supporting Avaya Aura® Core Components
20130V Administering Avaya Aura® System Manager Release 8.1
21450V Administering Avaya Aura® Communication Manager Release 8.1

Viewing Avaya Mentor videos

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot
Avaya products.

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 Support

About this task

Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.
• To find videos on the Avaya Support website, go to https://support.avaya.com/ and do one of
the following:
- In Search, type Avaya Mentor Videos, click Clear All and select Video in the Content
Type.
- In Search, type the product name. On the Search Results page, click Clear All and select
Video in the Content Type.
The Video content type is displayed only when videos are available for that product.
In the right pane, the page displays a list of available videos.
• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do
one of the following:
- Enter a key word or key words in the Search Channel to search for a specific product or
topic.
- Scroll down Playlists, and click a topic name to see the list of videos available for the topic.
For example, Contact Centers.
Note:
Videos are not available for all products.

Support
Go to the Avaya Support website at https://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
Related links
Using the Avaya InSite Knowledge Base on page 65

Using the Avaya InSite Knowledge Base

The Avaya InSite Knowledge Base is a web-based search engine that provides:
• Up-to-date troubleshooting procedures and technical tips
• Information about service packs
• Access to customer and technical documentation

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Resources

• Information about training and certification programs

• Links to other pertinent information
If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you
can access the Knowledge Base without extra cost. You must have a login account and a valid
Sold-To number.
Use the Avaya InSite Knowledge Base for any potential solutions to problems.
1. Go to http://www.avaya.com/support.
2. Log on to the Avaya website with a valid Avaya user ID and password.
The system displays the Avaya Support page.
3. Click Support by Product > Product-specific Support.
4. In Enter Product Name, enter the product, and press Enter.
5. Select the product from the list, and select a release.
6. Click the Technical Solutions tab to see articles.
7. Select relevant articles.
Related links
Support on page 65

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Glossary

Elements An element is an instance of an Avaya Aura® network entity managed by

System Manager, for example, a Session Manager server or a
Communication Manager server.

Geographic An element that supports Geographic Redundancy, such as Avaya Aura®

Redundancy-aware Session Manager Release 6.3.
element

Geographic An element that does not support Geographic Redundancy, such as

Redundancy- Avaya Aura® Session Manager release earlier than 6.3.
unaware element

Primary System The first or the master System Manager server in a Geographic
Manager server Redundancy setup that serves all system management requests.

Secondary System The System Manager server that functions as a backup to the primary
Manager server System Manager server in a Geographic Redundancy setup. The
secondary System Manager server provides the full System Manager
functionality when the system fails to connect to the primary System
Manager server.

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Index
A CM station data (continued)
import ............................................................................31
Access Control .....................................................................59 collection
accessing port matrix ...........................................................62 delete ............................................................................63
Appliance Virtualization Platform ......................................... 44 edit name ......................................................................63
Appliance Virtualization Platform components .....................46 generating PDF ............................................................ 63
Appliance Virtualization Platform overview .......................... 44 sharing content ............................................................. 63
application instances ........................................................... 36 commercial grade hardening ............................................... 35
Audit Logging .......................................................................29 common console ..................................................................17
authentication Communication Manager
certificate ...................................................................... 35 concurrency enhancements ......................................... 39
automated compatibility matrix .............................................................. 54
Avaya Aura application upgrades ................................. 23 components
Avaya Aura® offers .............................................................. 44 Appliance Virtualization Platform .................................. 46
Avaya Aura applications virtualized environment .................................................48
migrations ..................................................................... 23 configuration management .................................................. 35
upgrades .......................................................................23 content
Avaya Aura Messaging subscribers publishing PDF output .................................................. 63
time zone ...................................................................... 41 searching ...................................................................... 63
Avaya Aura Virtualized Appliance offer ................................44 sharing ..........................................................................63
Avaya support website .........................................................65 sort by last updated ...................................................... 63
Avaya virtualization platform ................................................ 44 watching for updates .................................................... 63
courses ................................................................................ 64
customer root account
B access .......................................................................... 43
backup encryption ................................................................35 customer VMware ................................................................47
Built-in roles ......................................................................... 59 Custom roles ........................................................................59
bulk export ..................................................................... 30, 31
bulk import ..................................................................... 30, 31 D
bulk import and export ......................................................... 30
Bulk import and export .........................................................41 data replication .................................................................... 27
bulk import and export with Excel ........................................ 31 data replication service ........................................................ 27
documentation
System Manager .......................................................... 61
C documentation center .......................................................... 63
capabilities finding content .............................................................. 63
Solution Deployment Manager client ......................18, 20 navigation ..................................................................... 63
System Manager Solution Deployment Manager ......... 18 documentation portal ........................................................... 63
capability and scalability specification ................................. 56 finding content .............................................................. 63
capability comparison navigation ..................................................................... 63
System Manager Solution Deployment Manager and DRS ..................................................................................... 27
client capabilities .......................................................... 18 dual stack support ................................................................24
Centralized licensing
Communication Manager ............................................. 37 E
certificate
authentication ............................................................... 35 Enhanced Access Security Gateway
certificate-based authentication ........................................... 35 EASG overview ............................................................ 36
Certification enhancements
validation ...................................................................... 40 Bulk import and export ..................................................41
Certification validation ..........................................................40 excel
client Solution Deployment Manager ................................... 17 Bulk import and export ..................................................41
CM station data Excel
export ............................................................................31 export ............................................................................31

February 2021 Avaya Aura® System Manager Overview and Specification 68

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 Index

Excel (continued) K
import ............................................................................31
export Kernel-based Virtual Machine
user data .......................................................................30 overview ....................................................................... 47
user data to Excel .........................................................31
export CM Agent profile ....................................................... 31
export CM station data .........................................................31
L
extended hostname validation license ..................................................................................55
overview ....................................................................... 43 license management ............................................................37
external authentication .........................................................59 licensing requirements .........................................................55
logging ................................................................................. 29
F logging service .....................................................................29
Log Harvester overview ....................................................... 29
Fault management ...............................................................28 log harvesting ...................................................................... 29
feature description log viewer .............................................................................29
System Manager .......................................................... 16
finding content on documentation center .............................63
finding port matrix ................................................................ 62
M
footprint flexibility ................................................................. 34 manage application instances ............................................. 36
footprint hardware matrix manage elements ................................................................ 36
System Manager on Appliance Virtualization Platform .33 manage license ....................................................................37
System Manager on VMware ....................................... 34 Management interface ......................................................... 25
military grade hardening ...................................................... 35
G Multimedia Messaging
System Manager .......................................................... 41
geographic redundancy Multi Tenancy .......................................................................32
configuration prerequisites ........................................... 27 My Docs ...............................................................................63
Geographic Redundancy ..................................................... 26
geographic redundancy configuration
prerequisites ................................................................. 27
N
geographic redundancy configuration prerequisites ............ 27 new features
GLS ......................................................................................36 Communication Manager ............................................. 39
Granular role-based control ................................................. 38 new in release
Group and Lookup Service .................................................. 36 System Manager 8.1 .................................................... 13
Group management .............................................................36 new in release 8.1.1
System Manager .......................................................... 12
H new in release 8.1.2
System Manager .......................................................... 12
hardware supported new in release 8.1.3
System Manager .......................................................... 24 System Manager .......................................................... 10
new in release 8.1.3.1
System Manager ............................................................ 9
I
IaaS O
overview ....................................................................... 49
import offer
user data .......................................................................30 Avaya virtualized appliance .......................................... 44
user data from Excel .....................................................31 Infrastructure as a Service ............................................44
import CM station data .........................................................31 Software-only environment ...........................................44
Infrastructure as a Service Virtualized Environment ................................................44
overview ....................................................................... 49 Out of Band Management ....................................................25
InSite Knowledge Base ........................................................65 OVA
IPv6 support .........................................................................25 signing .......................................................................... 35
OVA signing ......................................................................... 35
overview .........................................................................47, 52
Amazon Web Services (AWS) ......................................50

February 2021 Avaya Aura® System Manager Overview and Specification 69

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Index

overview (continued) Solution Deployment Manager Client .................................. 19

extended hostname validation ......................................43 sort documents by last updated ...........................................63
Google Cloud Platform ................................................. 50 standard hardening ..............................................................35
IBM Bluemix ................................................................. 50 support .................................................................................65
Microsoft Azure .............................................................50 third-party certificate ..................................................... 42
System Manager ............................................................ 9 supported applications .........................................................53
Overview Infrastructure as a Service ............................................51
Communication Manager capabilities overview ........... 37 VMware and KVM .........................................................47
System Manager; overview .......................................... 37 supported servers ................................................................ 24
System Manager
feature description ........................................................ 16
P footprint hardware matrix ..............................................34
port matrix ............................................................................62 geographical redundancy ............................................. 57
preserve security hardening modes Geographic Redundancy ..............................................26
upgrade ........................................................................ 43 Granular role-based access control ..............................38
product compatibility ............................................................ 54 Multimedia Messaging ..................................................41
provision new in release 8.1.1 ..................................................... 12
users .............................................................................33 new in release 8.1.2 ..................................................... 12
public contacts management ............................................... 28 new in release 8.1.3 ..................................................... 10
Public interface .................................................................... 25 new in release 8.1.3.1 .................................................... 9
RBAC ............................................................................38
resource requirements ..................................................34
R System Manager 8.1
new in release .............................................................. 13
RBAC .............................................................................38, 59
System Manager overview .................................................... 9
Redundancy .........................................................................26
System Manager training .....................................................64
requirements
licensing ........................................................................55
role based access control .................................................... 59 T
Roles ....................................................................................59
rules ..................................................................................... 33 Tenant Management ............................................................ 32
third-party certificate support ............................................... 42
Time zone field for Avaya Aura Messaging subscribers ...... 41
S topology
Avaya applications on Infrastructure as a Service
SAML authentication ............................................................59
platform .........................................................................50
scheduler service .................................................................30
System Manager .......................................................... 47
SDM Client ...........................................................................19
trust management ................................................................58
searching for content ........................................................... 63
security hardening ............................................................... 42
commercial grade hardening ........................................ 35 U
military grade hardening ............................................... 35
security specification UPR ..................................................................................... 33
System Manager .......................................................... 58 user profile management ..................................................... 28
servers supported ................................................................ 24 user provisioning rule ...........................................................33
Service Profile Management ................................................35
services V
Fault management ........................................................28
Logging .........................................................................29 Validation
Log Harvester ............................................................... 29 certificate ...................................................................... 40
scheduler ...................................................................... 30 videos .................................................................................. 64
shared addresses management .......................................... 28 Virtualized Appliance ........................................................... 44
sharing content .................................................................... 63 virtualized environment ........................................................46
Single Sign-On .....................................................................59 Virtualized Environment ................................................. 44, 47
software-only ....................................................................... 52 Virtualized Environment footprint flexibility .......................... 34
Solution Deployment Manager ............................................ 17 virtual machine report
supported applications ..................................................21 overview ....................................................................... 42
Solution Deployment Manager client ................................... 17

February 2021 Avaya Aura® System Manager Overview and Specification 70

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 Index

W
watch list .............................................................................. 63
WebLM .................................................................................37

X
xml
Bulk import and export ..................................................41

February 2021 Avaya Aura® System Manager Overview and Specification 71

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