VirtueMart User Manual

Sören Eberhardt, http://virtuemart.net

Russel Walker
www.netshinesoftware.com [http://www.netshinesoftware.com/]
Copyright © 2005-2007 Soeren Eberhardt

This document is published under the Open Content License available from http://
www.opencontent.org/opl.shtml [http://www.opencontent.org/opl.shtml]
Revision History
Revision 1.0 April 2007 soeren_nb
Updated to reflect new features in VirtueMart 1.1
Revision 0.91 November, 23 2005 soeren_nb
VirtueMart conversion
Revision 0.9 May 31, 2005 soeren_nb
Updated for Version 1.2 stable
Revision 0.81 March 09, 2005 soeren_nb
Initial Release

Table of Contents
1. Preamble .................................................................................................................. 1
2. Introduction .............................................................................................................. 1
3. Installation ............................................................................................................... 5
4. First Steps .............................................................................................................. 13
5. Administrator Tutorial .............................................................................................. 15
6. Known Problems ..................................................................................................... 71
7. To-Do List ............................................................................................................. 71
8. About .................................................................................................................... 71

1. Preamble

The content of this document is related to VirtueMart.

VirtueMart is free Software, licensed under GNU/GPL; VirtueMart [ http://virtuemart.net ], © 2005-

2007 Sören Eberhardt & the VirtueMart development team

The Software 'VirtueMart' is intended for use in Joomla! or Mambo (version 4.5.x, 4.6.x).

(Joomla! and Mambo is free Software, licensed under GNU/GPL; Joomla! is available from
www.joomla.org [http://www.joomla.org])

2. Introduction

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2.1. What does it do?

2.1.1. About
VirtueMart is a Shopping Cart Application for selling goods over the internet. It's a Component (=
plugin) for a Content Management System called Joomla! (and Mambo) and can't be used without
Joomla!. It installs fairly easy using the automatic Component and Module installer. It's intended for
use in small / mid-sized Online businesses / Online-Shops. So every user who wants to build up a
Online Store can use this component for selling something to customers.

2.1.2. Features
• manage an unlimited Number of Products and Categories,

• use it as a Shop or just as an Online-Catalog (you can even turn off Price Display)

• sell downloadable Products,

• powerful Web-Administration Tool (integrated into Mambo!),

• Product Import & Export using CSV Files

• add Images and Files (like Spec Sheets and Flyers) to a Product,

• add Attributes (like Size or Color) to your Products,

• manage your Customers in Shopper Groups,

• assign more than one Price to a Product: each Shopper Group has its own!

• display Prices either including or excluding tax (manageable for each Shopper Group)

• Shop Statistics / Control Panel with a Summary of new Customers, new Orders....

• manage the Stock Level for Products and Items

• notify Shoppers when a Product is back in Stock

• use Zone based Tax Calculation (city/state & country/region) OR

• Store Owner based Tax Calculation (e.g. in european countries)

• manage your own Shipping Carriers and Rates

• use InterShipper, UPS, USPS or Canada Post Shipping Rate API.

• complete Order Management with Order History, Customer Notification and Order Edit
Functionality

• basic Reporting feature: sold items, monthly&yearly revenue

• manage Order statuses

• Shoppers can add their own Shipping Addresses

• let your Customers easily search for Products through a Search Form

• feature specific products by setting them on special

• let your shoppers know when a product is available again

• Shoppers can see, in what time a product will usually ship, on product-details page (with nice
images!)

• Shoppers can manage their User Accounts (registration required)

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• Shopper can view all their Orders (and Order Details)

• Order Confirmation Mail (customizable!) is sent to Shopper and Store Owner

• manage different Currencies, Countries & States

• use safe SSL encryption (128-bit)

• capable of live Credit Card Processing

• use payment gateways like authorize.net® [http://www.authorize.net], eWay, Worldpay, PayMate

and NoChex....

• use PayPal [http://www.paypal.com] or the 2Checkout [???] IPN gateway,

• extend your Shop with other Payment & Shipping Modules or just write your own!

• ... many more! Just browse to virtuemart.net [http://virtuemart.net] for more Features & Extensions

2.2. What does it not do?

VirtueMart is a simple Online-Shop application. But it is surely no "out-of-the-box" killer application
for professional companies. It's not tested in 100% secure environments. It's not meant to be 100%
performant.

You will need some time to customize this application to fit your needs.

Be prepared to be confronted with bugs, which have currently not been found yet. VirtueMart has an
active community and a forum where problems and questions can be discussed. (http://virtuemart.net
[http://VirtueMart.net])

2.3. Screenshots

Frontend Screenshots (using the Template solarflare_ii)

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Category Overview Page

Product Details Page

Administrator Screenshots

Administration: Control Panel

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Administration: Product List

3. Installation
3.1. Requirements
3.1.1. Server Requirements
As VirtueMart is only a plugin for Joomla!, it has the same System Requirements, which are:

• Joomla! 1.0.x or Mambo (>= 4.5.1) recommended: Joomla! 1.0.x

• PHP 4.2.x or above - http://www.php.net recommended: PHP 4.4.x

• MySQL 3.23.x or above - http://www.mysql.com recommended: MySQL 4.0.x

• Apache 1.13.19 or above - http://www.apache.org recommended: Apache 2.x

You must ensure that you have MySQL-, XML- and Zlib-Support built into your PHP. Support for
https (openSSL) and cURL is recommended!

3.1.2. Client Requirements

VirtueMart can be used with most major browsers including: Internet Explorer (version 5.5+), Firefox,
Opera, Safari and Konqueror. Javascript doesn't need to be enabled when shopping and checking out.
The administration section requires Javascript to be enabled.

The browser needs to be capable of accepting Cookies.

3.2. Installation and Upgrade

New Installation
When having met all the requirements and when you are running Joomla! or Mambo you have two
choices:

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1. The automatic installation with Joomla's / Mambo's Element (Component-, Module-, Mambot-)
Installer.

2. The manual installation.

Some users can't use the automatic Installer because of the PHP setting 'safe_mode' being set to 'On'.

In case you're running into trouble with the automatic Installer try the manual installation instead.

Upgrade from mambo-phpShop

You want to upgrade to VirtueMart from mambo-phpShop? This is easy.

All you need to do is install VirtueMart! It will convert your installation of mambo-phpShop, rename
the tables and copy all customer information into its own table #__vm_user_info.

So just follow the instructions for the automatic installation (or if you have difficulties with it: the
manual installation).

Note
It is recommended to uninstall the old mambo-phpShop modules after you have installed the
VirtueMart component and then install the new VirtueMart modules.

Caution
It is absolutely necessary to make a backup of your whole site before you upgrade your
shop! An upgrade failure can always happen! So please: BACKUP, BACKUP, BACKUP!

Upgrade from VirtueMart 1.0.0-1.0.5

We have fixed a lot of bugs! An upgrade is highly recommended. Just get the "Patch Package" for
your current VirtueMart version and overwrite your exising files with the ones from that package.

The are two small changes to the database, so you must run the following SQL queries on your database
to update it.

Just open phpMyAdmin and run those queries:

#############################################
# SQL update script for upgrading
# from VirtueMart 1.0.x to VirtueMart 1.0.5
#
#############################################

ALTER TABLE `jos_vm_product_mf_xref` CHANGE `product_id` `product_id` INT( 11 )

ALTER TABLE `jos_vm_orders` ADD `order_tax_details` TEXT NOT NULL AFTER `order_t

# Allow Shopper group discounts up to 100.00%

ALTER TABLE `jos_vm_shopper_group` CHANGE `shopper_group_discount` `shopper_grou
# Allow bigger discounts than 999.99
ALTER TABLE `jos_vm_product_discount` CHANGE `amount` `amount` DECIMAL( 12, 2 )
# Allow prices up to 9 999 999 999.99
ALTER TABLE `jos_vm_product_price` CHANGE `product_price` `product_price` DECIMA
# Adjust order item price
ALTER TABLE `jos_vm_order_item` CHANGE `product_item_price` `product_item_price`

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# Adjust order item final price

ALTER TABLE `jos_vm_order_item` CHANGE `product_final_price` `product_final_pric
# Adjust order total, allowing totals up to 9 999 999 999 999.99
ALTER TABLE `jos_vm_orders` CHANGE `order_total` `order_total` DECIMAL( 15, 5 )
ALTER TABLE `jos_vm_orders` CHANGE `order_subtotal` `order_subtotal` DECIMAL( 15

# Allow larger coupon amounts

ALTER TABLE `jos_vm_orders` CHANGE `coupon_discount` `coupon_discount` DECIMAL(
ALTER TABLE `jos_vm_coupons` CHANGE `coupon_value` `coupon_value` DECIMAL( 12, 2

# Allow larger payment discounts

ALTER TABLE `jos_vm_orders` CHANGE `order_discount` `order_discount` DECIMAL( 12
ALTER TABLE `jos_vm_payment_method` CHANGE `payment_method_discount` `payment_me

UPDATE `jos_components` SET `params` = 'RELEASE=1.0.5\nDEV_STATUS=stable' WHERE

If you have another database prefix than "jos_" you must change the "jos_" to your prefix (mostly
'mos_' then).

The queries can be found in the file /sql/UPDATE-SCRIPT_VirtueMart_1.0.x-

to-VirtueMart_1.0.3.sql and /sql/UPDATE-SCRIPT_VirtueMart_1.0.3-to-
VirtueMart_1.0.5.sql.

3.3. Automatic Installation

VirtueMart is a complex script. It's not component-only, but also requires a Module. So it comes to
you in a file called 'VirtueMart_x.x_COMPLETE_PACKAGE.zip'. This file contains various
Elements for VirtueMart.

Important
This file is not installable! Its contents are, but they must be unpacked first.

Package Contents:

• 1 Component (com_virtuemart_x.x.tar.gz)

• 1 Main VirtueMart module (mod_virtuemart_x.x.tar.gz)

• 10 additional Modules

• 2 Mambots (1 Search, 1 Content Mambot)

1. Unpack the file 'VirtueMart_x.x_COMPLETE_PACKAGE.zip' to a local directory.

2. Log in into Mambo's Backend (using the URL ' http://joomla_url/administrator') to

access the administrative interface.

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Backend Login Screen

You need to have the priviliges of an Administrator / Superadministrator to install Elements.

3. Click 'Installers' => 'Components' (or 'Components' => 'Install/Uninstall' when using an older
Mambo version) in the Top Menu.

List of installed components

Caution
You must check if the directories listed above the component list are writable! If the
directories are not writable, use ftp or JoomlaXplorer to change the permissions. For
proper installation, the directories should be set to 777, after that you can change back
to 755.

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In the part 'Upload new component' select the file 'com_virtuemart_x.x.tar.gz'. This is
the package file which contains all files for the VirtueMart Component, located on your computer
(see Step 1).

Now click on 'Upload File & Install'. Since the tar.gz file is about 1 MB in size, you will have to
wait a moment while the file is being uploaded to your server and unpacked.

If the upload takes too long, try Step 4 or do the Manual Installation.

4. Alternative: You can unpack the contents of 'com_virtuemart_x.x.tar.gz' and upload

those files to a remote directory using a ftp connection. Now specify the directory on the server
from where you want to install the files and click 'Install'.

Note
Package Files are mostly a ZIP or tar.gz compressed file directory, which includes all
information for the installation. The main file is an XML document which describes the
installation process. In order to use this function for your installation, your web server
must support the zlib extension. You can check this in the Admin Section Menu
item, System > System Info > System Information.

5. The VirtueMart Component should be installed now. You'll see the Welcome Message Screen with
some options for the next steps:

Installation Welcome Screen

You can now choose whether you want to install Sample Data (18 products, with attributes, in 5
categories) to see how things have to be set up.

Or you can 'go directly to the Shop >>' without installing Sample Data.

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Caution
This step again takes some time & the VirtueMart installer is running a lot of Database
Queries now. So please be patient!

6. Click 'Installers' => 'Modules' (or 'Modules' -> 'Install/Uninstall' if you're using an older Mambo
version) in the Top Menu to proceed to the installation of the VirtueMart Main module.

Choose the file 'mod_virtuemart_x.x.tar.gz' in the File Dialog and click 'Upload File &
Install'.

Repeating this step you can install the additional modules for VirtueMart.

Publishing the Module:

Click 'Modules' -> 'Site Modules' in the Top Menu. Now browse through the list of installed
modules and find the one with the name 'VirtueMart Module'. Select it (click on the name) and
modify its settings/details. You can now choose where to put the Module on your Joomla! site.
For more information about modules please refer to the Joomla! documentation (help.joomla.org
[http://help.joomla.org]).

Important
Anywhere you place the module on your site, IT MUST BE PUBLISHED. If it is not, you
can't access or browse your shop.

Additional modules
mod_product_categories "Product Categories Module"

It can display the product categories you have set up.

mod_productscroller "Product Scroller Module"

It can scroll certain products somewhere on your site using a

marquee tag.

mod_virtuemart_allinone "All-in-one module"

Can display the latest, featured, top-ten or random products in

one module using tabs.

mod_virtuemart_cart "Mini-Cart Module"

Displays the mini-cart for the customer with a link to the cart
page.

mod_virtuemart_featuredprod "Featured Products Module"

Can display featured products in your store. Featured products

are those which are "on special".

mod_virtuemart_latestprod "Latest Products Module"

Displays the newest products in your store.

mod_virtuemart_manufacturers "Manufacturer Module"

Shows all manufacturers from your store with a link to find all
products of the selected manufacturer.

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mod_virtuemart_randomprod "Random Products Module"

Does what the name says: displays random products from your
store or a certain category.

mod_virtuemart_search "Searchbox Module"

Displays the VirtueMart searchbox (which lets the customer

search for products).

mod_virtuemart_topten "Top Ten Products Module"

Displays the bestsellers from your store.

7. Recommended: Mambot Installation

Click on 'Installers' => 'Mambots' (or 'Mambots' -> 'Install/Uninstall' when using an older Mambo
version) in the Top Menu.

SearchBot: Performs a search on the product table and delivers search results for Joomla's /
Mambo's site search.

Select the file 'virtuemart.searchbot_x.x.tar.gz' and click 'Upload File & Install'.

Mambot ProductSnapshot: Displays product figure/price/add-to-cart link in content items.

Select the file 'mosproductsnap_x.x.tar.gz' and click 'Upload File & Install'.

Publishing the Mambots:

Mambots need to be published before they do ANYTHING. Click on 'Mambots' -> 'Site Mambots'
in the Top Menu. Now browse through the list of installed Mambots and find 'virtuemart.searchbot'
and 'mosproductsnap'. Select one (click on the name) and modify its settings/details. Remember
to publish it. For more information about Mambots please refer to the Joomla! documentation (
http://help.joomla.org).

You're now done with the Installation of VirtueMart and its elements.

3.4. Manual Installation

The installation has failed? You have safe_mode = On ?

You don't need to pull out your hair! You can still use the manual installation.

Manual Installation is a little bit harder than the automatic installation. It will need some file copying.

1. Download the Manual Installation Package. This is just another Package Form of VirtueMart.

2. Unpack the archive file VirtueMart_x.x_Manual-Installation-Package.tar.gz

you have downloaded in Step 1 to a local directory using Winzip or Winrar.

You should now see at least four directories. The directory structure in those directories is the same
as in your Joomla! / Mambo site:

/administrator
/components
/mambots
/modules

3. Open up an FTP Connection to your site (you should use an FTP Program like SmartFTP...) and
upload the directories to the root of your Joomla! site.

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/site-root/administrator
/site-root/components
/site-root/mambots
/site-root/modules

4. Login in to the Backend (Administration) of your site (http://www.your_site.com/

administrator/).

5. When having logged in, you see this URL in the address bar:

http://www.your_site.com/administrator/index2.php

6. Now just add "?option=com_virtuemart" after index2.php, so it looks like this in your
browser's address bar:

http://www.your_site.com/administrator/
index2.php?option=com_virtuemart

and submit (press Enter).

7. You should now see the "Installation was successful..." Screen. There you can click on "GO TO
THE SHOP >>" or "INSTALL SAMPLE DATA >>" (when you want to have some sample
Products and Categories in your Shop).

8. That's it.

9. To install the Modules and Mambots for VirtueMart, follow the instructions of the Automatic
Installation, Steps 6 and 7. If this doesn't help you, because NO automatic installations are possible,
you can manually upload the files (you have probably already done this in step 3).

Modules and Mambots require an entry in the table jos_mambots / jos_modules.

You can add these entries by uploading an SQL file (using phpMyAdmin) that contains all
necessary queries:

/administrator/components/com_virtuemart/sql/
virtuemart_modules.installation.sql

Now you should have installed VirtueMart correctly.

3.5. Installation FAQ

3.5.1.1.The Installer tells me "ERROR: Could not find an XML setup file in the package". What's
wrong?

Mostly this problem arises because you have not unpacked the file
VirtueMart_x.x_COMPLETE_PACKAGE.zip before and tried uploading / installing this
file.

3.5.1.2.The Installer tells me "Another component is already using the directory com_virtuemart"

Please delete the directories /site_root/components/com_virtuemart and /

site_root/administrator/components/com_virtuemart. If you can't delete
the directories using ftp, try the file manager for Joomla!, joomlaXplorer [http://joomlacode.org/
gf/project/joomlaxplorer], instead.

3.5.1.3.When using the automatic installation nothing happens after clicking on "Upload & Install"
What's the cause?

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VirtueMart is a big component, its installer file archive has a size of more than 1.5
MB. When uploading this file to your server you can wait a long time until the file is
completely transferred to your server. You can use the Remote Installer for VirtueMart
instead! (Remote Installer for VirtueMart) [http://joomlacode.org/gf/project/virtuemart/frs/
?action=FrsReleaseBrowse&frs_package_id=192]

3.5.1.4.What are those tar.gz files, aren't those for Unix/Linux systems only?

tar.gz Archives come from the Unix World, but they can be used on Windows and Mac systems
as well. On Windows you can unpack them using Winzip or Winrar. Gzip has a much much
better compression than Zip, that's one reason why most Open Source projects use it for their
distributions.

3.5.1.5.On an upgrade from mambo-phpShop, the VirtueMart installer won't recognise my existing
tables! What to do now?

Sometimes the tables beginning with jos_pshop_ or mos_pshop_ are not found. Before you click
on "Install sample data" or "Go directly to the shop" you can just type in this URL in the addess
bar of your browser:

index2.php?option=com_virtuemart&install_type=update12pl3

After that the upgrade procedure begins!

3.5.1.6.After the installation I try to access VirtueMart, but it just prints out an error like "store is not
a valid VirtueMart module...". What's wrong?

The installation is corrupt. The registered functions and core modules, which are used by
VirtueMart to check the acccess permissions are missing. You need to make sure that the tables
"jos_vm_functions" and "jos_vm_modules" have been created in your database and contain
records. If they are missing, you can add those tables manually by using the SQL installer
file /sql/virtuemart.installation.joomla.sql. Search for those tables, copy
the SQL code and paste it into the textarea in phpMyAdmin's SQL execution screen.

3.5.1.7.After having installed the component, I add a Main Menu Link to the VirtueMart component.
But clicking on that link only displays the text "Welcome to Washupito's....." What's wrong?

VirtueMart is no component-only script. It's programmed to be used together with the

corresponding VirtueMart Main Module. VirtueMart will not operate properly without the
VirtueMart Main Module.

4. First Steps
Do you have installed the VirtueMart Main Module?

If not, do so now. Don't forget to publish it somehere on your site. This module is meant to display
all categories and to control the component.

Note
All following procedures mean that you use the Main Menu of the VirtueMart
Administration!

Tip
VirtueMart provides FULL ACCESS to its Administration Panel from the Frontend! That
means that you don't have to login at the backend of your site to make all your changes, but
just click on "Administration" in the VirtueMart Main Module. (requires admin or storeadmin
permissions)

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1. Go to "Store" -> "Edit Store" and make all important settings that fit to your details. Don't forget
to set currency, currency display style and your email address!

2. Go to "Tax" -> "Add tax rate" and add a tax rate accoring to the local settings of your Shop
(important for european shops!).

3. Go to "Components" -> "VirtueMart" -> "Admin" -> Configuration and change all details to fit
your needs.

4. Go to "Components" -> "VirtueMart" -> "Products" -> "Categories" -> "Add category" and set up
your categories and category structure. Be sure that all of them are published.

5. Go to "Components" -> "VirtueMart" -> "Products" -> "Products" -> "Add Product" and add as
many products as you need repeating this step.

4.1. Joomla! Global Configuration

[VirtueMart makes use of the global Configuration values which can be set in the Global Configuration
for your Joomla!/Mambo site.]

Allow User Registration YES

An user/customer must be registered to your site before being

able to checkout (even if the customer might not recognise it
due to silent registration). VirtueMart provides an enhanced
Registration Form where customers can leave their account
and shipping data. When register using this form, they are
automatically added to the Joomla! user list.

Use New Account Activation NO

If you keep this feature disabled, new customers have a

streamlined checkout process and don't have to activate their
new account by checking their email and restart their checkout!

Mail Configuration varies

VirtueMart sends Mail using the global Mail configuration. So

be sure to modify the values according to your server.

Caution
If you don't change your Store Information and the
Email Address, VirtueMart sends Order Confirmation
Mails to [email protected].

Localization / Language Whatever language you set in the Global Configuration:

VirtueMart tries to pick it from its own language directory:

/administrator/components/com_virtuemart/
languages

If the selected language isn't found, the english language file is

loaded by default - so never delete it.

Search Engine Friendly URLs Recommended: Off

VirtueMart is fully SEF compatible, but please note that some

the SEF links for VirtueMart, which are generated by Joomla's

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/ Mambo's SEF module or others, sometimes lead to "URL

redirection limit exceeded..." or internal server errors.

5. Administrator Tutorial
This tutorial will walk you through the setup of your site, ongoing management, and advanced
administration accessed via the VirtueMart administrative interface.

It assumes that you have already installed and configured your site (VirtueMart 1.1 with Joomla!
1.0.12).

VirtueMart allows you to select "Simple Layout" and "Extended Layout". The simple layout is the
standard layout and provides a basic cross-browser-safe layout. The extended layout instead uses the
fabulous ExtJS library for creating a nested layout that allows better presentation of the administrative
functions of VirtueMart. So it opens items for editing in a new tab inside the main panel. It should
work fine on Internet Explorer 6+, Firefox 2+, Opera 9+ and Safari 2+.

5.1. Shop Configuration

The Configuration Panel is the most important part of VirtueMart. It can be accessed via "Admin"
-> "Configuration".

The Configuration Header

Note that the configuration panel can be accessed by users with permissions "admin" only (by default).

You can access the different parts of the Panel by clicking on the Tab Headings.

5.1.1. Global
Global
Shop is offline? Here you can switch the shop from Online to Offline mode. In
offline mode, the offline message is displayed instead of the

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product pages. This means the whole shop section isnt usable
for customers. Administrators won't see the shop too.

Offline Message This message will be displayed to customers who try to access
your store.

Use only as catalogue Hides all "Add to Cart" buttons.

Show Prices When enabled, product prices are displayed. (useful when
using "catalog-only" functionality. Note that you can't hide
prices from unregistered users to show prices only to registered
users. Either ON or OFF!

Membergroup to show prices to default:"Public Frontend"

Here you can decide which membergroups of your site are

allowed to see product prices.

Show "(including XX% tax)" when When checked, users will see the text "(including xx% tax)"
applicable? when prices are shown incl. tax (which depends on shopper
group settings!).

Show the price label for Use "price per packaging" label?
packaging?

Show Prices including tax? Sets the flag whether the shoppers sees prices including tax or
excluding tax. When enabled prices are displayed like "X.XX
(including XX% Tax)"

Enable content mambots/plugins in If enabled, you can use your mambots and plugins for dynamic
descriptions? content in the product or category descriptions.

Enable Coupon Usage If you enable the Coupon Usage, you allow customers to fill in
Coupon Numbers to gain discounts on their purchase.

Customer Review/Rating System If enabled, you allow customers to rate products and write
reviews about them. So customers can write down their
experiences with the product for other customers.

Auto-Publish Reviews? If enabled, customer reviews are instantly shown after being
submitted. Maybe not a good idea, because you want to check
the product reviews before.

Comment Minimum Length This is the amount of characters a customer must write at least
before a review can be submitted.

Comment Maximum Length This is the maximum amount of characters a customer can write
before a review can be submitted.

Enable Affiliate Program? This enables the affiliate tracking in the shop-frontend. Enable
if you have added affiliates in the backend.

Caution
The Affiliate Program doesn't fully work. It must be
completed in future versions.

Virtual Tax This determines whether items with zero weight are taxed or
not (only applies in Ship-To-Address based Tax Mode).

Tax mode This determines which tax rate is taken for calculating taxes.
It can be either the tax rate of the customer's shipping address

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location, the tax rate of the store/vendor location or - in EU

Mode - the tax rate of the country, the store is located in,
regardless where the goods are shipped to.

Enable multiple tax rates? Check this, if you have products with different tax rates (e.g.
7% for books and food, 16% for other stuff).

Discount before tax/shipping? Sets the flag whether to subtract the Discount for the selected
payment BEFORE (checked) or AFTER tax and shipping.

User Registration Type • Normal Account Creation:

This type of registration asks each customer for a username

and password and all other published registration details.

• Silent Account Creation:

In this mode, users don't need to fill in a username and

password for a new account. Instead the email address is used
for the new account and a random password is generated.
The registration details are mailed to the customer.

• Optional Account Creation:

The customer can select if a persistant account is created or

not. If the customers chooses to create an account, he is asked
for an username and password. If he chooses not to create an
account, a hidden account is created - so the customer can be
silently logged in and check out.

• No Account Creation possible

In this mode the customer can checkout without being able to

create an account for returning later on. Each time a dummy
user account is created to keep the data structure intact.

Show the "Remember me" The "Remember me" feature allows to set a cookie in the
checkbox on login? customer's browser, so the customer doesn't need to login each
time he returns to the site. This is done by default. But such
cookies can be a security risk - especially when people are
sharing a PC in an Internet Cafe. So check this checkbox to
allow customers *not* to store a user cookie.

Customers can select a state/ When enabled, your customers are presented a drop-down list
region? with states where they can select one.

Must agree to Terms of Service? Check if you want a shopper to agree to your Terms of Service
before registering to the shop.

Agree to T.o.S. on EVERY Check if you want a shopper to agree to your terms of service
ORDER? on EVERY ORDER (before placing the order).

Show information about "Return Store owners are required by law to inform their customers
Policy" on the order confirmation about return and order cancellation policies in most european
page? countries. So this should be enabled in most cases.

Legal information text (short This text instructs your customers in short about your return
version) and order cancellation policy. It is shown on the last page of
checkout, just above the "Confirm Order" button.

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Long version of the return policy This is the long and detailled version of your returns policy.
(link to a content item) This text is linked in the short version and appended to each
order confirmation email.

Check Stock? Sets whether to check the stock level when a user adds an item
to the shopping cart. If set, this will not allow user to add more
items to the cart than are available in stock.

Show Products that are out of Let's you decide wether Products that are out of Stock are
Stock? displayed or hidden (only available when Check Stock is
enabled).

Enable the Cookie Check? If enabled, VirtueMart checks wether the browser of the
customer accepts cookies or not. This is user-friendly, but
it can have negative consequences on the Search-Engine-
Friendlyness of your shop.

Currency Converter Module This allows you to select a certain currency converter module.
Such modules fetch exchange rates from a server and convert
one currency into another.

Order-mail format: This determines how your order confirmation emails are set up:

• as a simple text email

• or as a html email with images.

DEBUG ? Turns on the debug output. This causes the DEBUGPAGE to be

displayed at the bottom of each VirtueMart page. Very helpful
during shop development since it shows the carts contents, form
field values, etc.

5.1.2. Security
SECUREURL Example: https://www.mydomain.com

The secure URL to your site. (https - with trailing slash at the
end!)

Caution
Be careful what you fill in here - if the address doesn't
exist, customers would be redirected to a non-existing
location and receive a 404 error!

Shop Areas which must use https Some of the areas of your shop can be forced to use
the SECUREURL connection. Here you can choose the
modules which must use this SECUREURL. By default this
is: "account" (Account Maintenance) and "checkout" (the
complete Checkout).

Generally prevent secure When checked, the shopper is redirected to the normal URL
connections? when not browsing in those shop areas, which are forced to use
the SECUREURL.

Encryption Key The secret key for encrypting payment account data like credit
card numbers and storing them encrypted in the database.

Store Credit Card Information? Allows to completely disable the storage of Credit Card data.

Allow Frontend-Administration... ...for non-Backend Users?

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With this setting you can enable the Frontend Administration

for users who are storeadmins, but can't access the Mambo
Backend (e.g. Registered / Editor).

Table Prefix for VirtueMart Tables This is an experimental feature to allow multiple shops in one
Joomla! installation.

HOMEPAGE Example: shop.index

This is the page which will be loaded in the frontend by

default.

ERRORPAGE Default: shop.error

This is the default page for displaying VirtueMart Error

Messages.

Proxy Server URL The URL of the Proxy Server you need to pass from the server
for connections into the Internet.

Proxy Port The Port of the Proxy Server

Proxy Auth Username Only if needed: the username for authentication at the proxy
server

Proxy Auth Password Only if needed: the matching password for authentication at the
proxy server

5.1.3. Site (Display & Layout)

VirtueMart makes use of the Joomla/Mambo Templates' CSS. It uses the Standard-
CSS Classes defined for Joomla! like sectiontableheader, sectiontableentry1,
sectiontableentry2 and so on.

Display
PDF - Button Show or Hide the PDF - Button in the Shop Frontend.

Show the "Recommend to a friend" Show or Hide the link to the form for recommending a product
button? to a friend in the Shop Frontend.

Show the "Print View" link? Show or Hide the link for the print view page in the Shop
Frontend.

Show Page Navigation at the Top default: checked

of the Product Listing?
Switches On or Off the Display of Page Navigation at the Top
of the Product Listings in the Frontend.

Default Product Sort Order Here you can select by which criteria products are ordered in
the product lists.

Available "Sort-by" fields Here you can select the criteria which is available for the
customer to reorder the product list.

Show the Number of Products? default: checked

Switches On or Off the Display of Products in a Category right

behind the Category Name like "Power Tools (3)".

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"no image" image default: /ps_image/noimage.gif

This image will be shown when no product image is available.

Show footer "powered by..." ? Displays a powered-by-VirtueMart footer image. Give credits
back to the author!

Design
Global Shop Theme Here you can select which theme is used to style the shop. The
configuration link takes you to the theme configuration screen.

Default number of products in a This defines the number of products in a row. Example: If you
row set it to 4, the default category template will display 4 products
per row.

Note
You can change the Category's Number of products
per row for each category in its category form!

Category Template default: browse_1

This defines the category template for displaying products

in a category when no special template is set. You can
create new templates by customizing existing template files
(which reside in the directory COMPONENTPATH/html/
templates/ and begin with browse_).

Note
You can change the Category Template for each
category in its category form!

FLYPAGE default: shop.flypage

This is the page used for displaying product details when no

special flypage is set.

Note
You can change the Flypage for each category in its
category form!

Dynamic Thumbnail Resizing? If checked, you enable dynamic Image Resizing. This means
that all Thumbnail Images are resized to fit the Sizes you
provide below, using PHP's GD2 functions.

Tip
You can check if you have GD2 support by browsing
to "System" -> "System Info" -> "PHP Info" -> gd.

The Thumbnail Image quality is much better than Images

which were "resized" by the browser. The newly generated
Images are put into the directory /shop_image/prduct/resized.
If the Image has already been resized, this copy will be send to
the browser, so no image is resized again and again.

Thumbnail Image Width The target width of the resized Thumbnail Image.

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Thumbnail Image Height The target height of the resized Thumbnail Image.

5.1.4. Shipping
In the Shipping section you can select one or more of the provided Shipping Modules.

Tip
You can configure Online Services (like UPS® or Intershipper®) in "Store" => "List
Shipping Modules" => Service Name. Other Shipping methods like Standard Shipping or
Zone Shipping must be configured through their own administrative interface: "Shipping"
=> Shipping Rates / Shippers or "Zone Shipping" => "Zone List". The Free Shipping module
can be configured by amount only in the Store Form.

The selected Shipping Module will list all available Shipping Rates on Checkout.

Note
If you want no Shipping Rate Selection, you must select "Disable Shipping method selection"
AND a checkout process (next Tab) which doesn't include Shipping Method selection.

5.1.5. Checkout
Enable the Checkout Bar default: Enabled

Check this, if you want the 'checkout-bar' to be displayed to the

customer during checkout process ( 1 - 2 - 3 - 4 with graphics).

Checkout Steps The Checkout Process is divided into different Steps. Steps
can be combined to so-called "Checkout Stages" by giving the
same ordering number. Each one of the steps can be re-arranged
by using the input boxes and writing a numeric value into it
indicating the step number.

5.1.6. Downloads
Enable Downloads Check to enable the Download Feature. Only If you want sell
downloadable goods.

"Enable download" Status value: can be some Order Status (not cancelled ;-)).

Select the order status at which the customer is notified about

the download via e-mail.

"Disable download" Order Status Sets the order status at which the download is disabled for the
customer.

DOWNLOADROOT The physical path to the files for the custumer download.
(trailing slash at the end!)

Important
Must be a physical path, no URL.

Caution
For your own shop's security: If you can, please
use a directory ANYWHERE OUTSIDE OF THE
WEBROOT

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Download Maximum Sets the number of downloads which can be made with one
Download-ID for one order.

Download Expire Sets the time range in seconds in which the download is enabled
for the customer. This range begins with the first download!
When the time range has expired, the download-ID is disabled.

Tip
86400s=24h

Keep Product Stock Level on When enabled, the stock level for a downloadable product is
Purchase? not lowered although it was purchased by customers.

5.2. Getting Started

To access the configuration of VirtueMart, select "Components | VirtueMart" in the Joomla!
Administration Interface.

Component Drop-Down List

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If you see the VirtueMart "Welcome" page when accessing VirtueMart, click "Go Directly to Shop".

Navigating to the VirtueMart admin interface will bring up the "Store: Summary" page.

Shop Start- / Homepage

You may also access this page from within the VirtueMart interface under "Store | Summary"

5.3. Store Setup

To begin setting up your store, select "Store | Edit Store" from the VirtueMart admin interface.

Store From

The information from the Store Information form is displayed in various locations on the shopping
site. This is your store's primary identity - essentially a special "master" vendor.

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Store Information Form Fields

Store Name Required

The name of the Store.

Store Company Name Required

The name of your company.

URL The Store's Internet Address.

Address 1 Address Line 1

Address 2 Address Line 2

City The City where your Store is located.

State/Province/Region The State / Region where your Store is located.

Country The Country where your Store is located.

Zip/Postal Code The ZIP of your Store's location.

Phone Your Store's Phone Number

Last, First & Middle Name The Name of your Contact Person.

Title The title of the Contact Person.

Phone 1 & 2 Your contact's Phone number.

Fax The Fax number for the Contact.

Email Address Primary store contact email address

Full Image Required

Displays the currently configured store logo.

Upload Image Optional

Browse to your company logo. This will be uploaded when you

click on the "Save" icon.

Minimum Purchase Order Value This is the amount which is the minimum Order Value for
Checkout.

Minimum Amount for Free This is the amount, from which on Shipping is free.
Shipping

Currency The Store's global / default Currency

Currency symbol This is the currency symbol which will be used when displaying
prices.

Decimals Number of decimals.

Decimal symbol Can be somethin like . , or empty.

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Thousands separator

Positive format Display Order / Style for positive numbers.

Negative format Display Order / Style for negative numbers.

List of accepted currencies This list defines all those currencies you accept when people
are buying something in your store.

Note
All currencies selected here can be used at checkout! If
you don't want that, just select your country's currency
(=default).

Description This is your Store's Description which is shown on the page

shop.index.

Terms of Service This is the complete text for your Terms of Service that is
displayed to the customer.

Click on the "Save" icon. Now you're ready to begin adding Categories, Products and Manufacturers.

5.4. Countries, Currencies, Core Modules & Functions

5.4.1. Managing Countries

Countries are managed in the country list, which can be accessed through "Admin" => "List
Countries".

To add a new country, click "New" in the top of the list and fill out the fields in the country form.

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Don't forget to save and the new country is added to the list.

You can modify existing countries. To do so, just click on the name of a country in that list and a form
opens and you can modify the properties of this country. Again don't forget to save your changes.

To remove one or more countries from the list, either click on the "trash bin" icon in the last column of
each row and confirm to remove the country or select countries and click on "Remove" in the toolbar.

5.4.2. Managing Currencies

Currencies are managed in the currency list, which can be accessed through "Admin" => "List
Currencies".

To add a new Currency, click "New" in the top of the list and fill out the fields in the Currency form.

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Don't forget to save and the new currency is added to the list.

You can modify existing currencies. To do so, just click on the name of a currency in that list and a form
opens and you can modify the properties of this currency. Again don't forget to save your changes.

To remove one or more currencies from the list, either click on the "trash bin" icon in the last column
of each row and confirm to remove the currency or select multiple currencies using the checkboxes
and click on "Remove" in the toolbar.

5.4.3. VirtueMart Core Modules

VirtueMart Core Modules have absolutely nothing to do with "Joomla! Module", which are sideblocks
in your Joomla! site.

Core Modules build a part of your store and are used to manage the different sections and their access
permissions.

Caution
You need to act carefully in this part of VirtueMart. Changing Core Modules and their
permissions can result in locking out other users or even yourself from the store.

Core Modules are managed in the module list, which can be accessed through "Admin" => "List
Modules".

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To add a new module, click "New" in the top of the list and fill out the fields in the module form.

Don't forget to save and the new module is added to the list.

You can modify existing modules. To do so, just click on the name of a module in that list and a form
opens and you can modify the properties of this module. Again don't forget to save your changes.

To remove one or more modules from the list, either click on the "trash bin" icon in the last column of
each row and confirm to remove the module or select modules and click on "Remove" in the toolbar.

5.4.4. VirtueMart Core Functions

"Functions" are a core feature of VirtueMart and allow to control the access to all processes in
VirtueMart. Functions are executed using the "func" parameter in the URL given the other URL
parameters as function variables.

Caution
You need to act carefully in this part of VirtueMart. Changing Core Functions and their
permissions can result in locking out other users or even yourself from the store.

Functions are always assigned to core modules. So at first you need to go to the module list ("Admin"
=> "List Modules") and then click on "Function List" in the row of the module you want to manage
functions for.

If you have done this, you can see a list of all functions for that module.

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To add a new function, click "New" in the top of the list and fill out the fields in the function form.

Don't forget to save and the new function is added to the list.

You can modify existing functions. To do so, just click on the name of a function in that list and a form
opens and you can modify the properties of this function. Again don't forget to save your changes.

To remove one or more functions from the list, either click on the "trash bin" icon in the last column of
each row and confirm to remove the function or select functions and click on "Remove" in the toolbar.

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5.5. Manufacturer Administration

Manufacturers are associated with products, providing web site, contact, and descriptive information.
Each product that is created is associated with a Manufacturer.

For stores where manufacturer information is not necessarily relevant, a default manufacturer is
created upon installation.

It is not necessary to create manufacturers prior to creating your catalog. Products can be re-associated
to manufacturers after all the product records have been created. However, creating the manufacturers
first can save a lot of extra work if you already know that you will be using this information.

5.5.1. Manufacturer Categories

Manufacturer Categories are used to group Manufacturers into different categories.

Adding Manufacturer Categories

VirtueMart creates the manufacturer category name "-default-" upon installation. It is not necessary
to change this.

To create a new manufacturer category, select "Manufacturer | Add Manufacturer Category".

Manufacturer Category Form Fields:

Category Name The name of the Manufacturer category.

Category Description A description of the Manufacturer category (optional).

Click on the "Save" icon. You will be redirected to the "Manufacturer Category List" page, showing
the "-default-" category, and the new category you just entered.

Editing Manufacturer Categories

To edit an existing manufacturer category, select "Manufacturer | List Manufacturer Categories" in
the VirtueMart admin menu. This will return a list of existing manufacturer categories.

Click on the name of the manufacturer category you want to edit, make any necessary changes to the
fields (listed above), and click on the "Save" icon.

You will be returned to the Manufacturer Category List.

Deleting Manufacturer Categories

Before deleting an existing manufacturer category, all manufacturers associated to that category
must be removed through either deletion or re-association to a different manufacturer category.
VirtueMart will not allow the deletion of a manufacturer category while manufacturers still exist for
that manufacturer category. See below under "Manufacturers" for information on re-association and
deletion of a manufacturer.

Once the manufacturers have been removed, select "Manufacturers | List Manufacturer Categories"
from the VirtueMart admin menu. Click on the name of the manufacturer category you want to delete.
In the Manufacturer Category Form, click on the "Remove" icon. Click "OK" to confirm that you are
sure you want to delete this category. You will be returned to the Manufacturer Category List.

Note that the manufacturer category you deleted is no longer listed. To recover this record, you
must create a new manufacturer category, and re-associate any manufacturers that belong in that
manufacturer category.

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5.5.2. Manufacturers
Adding Manufacturers
To create a new manufacturers, select "Manufacturer | Add Manufacturer" in the VirtueMart admin
menu.

Edit the following fields in the Manufacturer Information Form:

Manufacturer Name The manufacturer's name or company name.

URL http://www.example.com

The manufacturer's fully qualified web address.

Manufacturer Category The manufacturer category this manufacturer will be associated

with.

Email The manufacturer contact's email address.

Description Information promoting or about the manufacturer.

Click the "Save" icon to create your new manufacturer.

Editing Manufacturers
To edit an existing manufacturer, select "Manufacturer | List Manufacturers" to see a list of all
manufacturers. You may also get to this screen by clicking on the linked text, "Manufacturer List", in
the Manufacturers column on the Manufacturer Category List screen.

Click on the name of the manufacturer you would like to edit, or click on the linked text "update" in
the Admin column - either will take you to the same Manufacturer Add Information form. Make your
changes in the Manufacturer "Add Information" form (described above), and click on the "Save" icon.
You will be returned to the Manufacturer List screen.

Deleting Manufacturers
Before deleting an existing manufacturer, all products associated to that manufacturer must be
removed through either deletion or re-association to another manufacturer. VirtueMart will not allow
the deletion of a manufacturerwhile these child records still exist for that manufacturer.

Once these child records have been removed, select "Manufacturer | List Manufacturers" to see a
list of all manufacturer. Then click on the name of the manufacturer you would like to delete. In
the Manufacturer Add Information form, click on the "Remove" icon. You will be returned to the
Manufacturer List screen.

Once this manufacturer has been deleted, it is removed from the system. To recover this manufacturer,
you must re-create the manufacturer information, and re-associate all appropriate products.

5.6. Product Administration

VirtueMart offers the ability to categorize products not only by manufacturer, but also by product
category. Product categories may also contain subcategories enabling storekeepers to manage their
products in as much detail as possible. Because products and product categories are associated to a
particular vendor, it is important to create your vendor records before creating the product and product
category records.

5.6.1. Product Categories

VirtueMart includes the ability to associate products to product categories and subcategories to enable
better product management.

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List Categories

5.6.1.1. Adding or modifying Product Categories

To create a new product category, open the Product Category Form: "Products" => "Add Category".

To modify an existing category, click on the name of the category you want to edit in the category list.

Product Category Fields

Publish? Used to specify whether the category will be published on the

site.

Category Name The name that will be used to identify the category.

Category Description The description that will be displayed for the category.

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ListOrder The Place of this category in a list with other categories.

Parent The parent category with which this category will be associated.
If the category is to be a top level category, leave the Parent drop
down list with the Default Top Level selected.If the category is to
be a sub category of an existing category, choose the appropriate
parent category from the Parent drop down list.

Show x products per row The number of products per row when displaying products of
this category.

Note
The Browse Page usually has to be adjusted when the
number of products per row has been changed. You can
use browse_2 for 2 products per row, browse_3 for 3
products per row and so on (maximum per default: 5).

Category Browse Page Example: browse_1

The template file for displaying the products of this category in

a list.

Category Flypage Syntax: shop.flypage

This is the template file for displaying the Product

Details of a product in this category. You can create
your own templates by modifiying existing templates
(in the directory /components/com_virtuemart/
themes/templates/product_details).

The file for preparing the display of the Flypage is /html/

shop.product_details.php. Some of the details that
you can't find in the Flypage template can be found there.

Note
You should leave this field empty when you're not sure
what to fill in.

5.6.1.2. Reordering or sorting Product Categories

You can reorder categories the way you want. There are different ways to achieve this.

• Use the blue arrows in the category list to move a category up or down

• Use the input fields in the rows of the category list to change the list order. If you have finished
changing the values, click on the "Save" icon in the column header.

• Use the "sort alphabetically" icon in the list header. You can sort all categories in your store
alphabetically using this functionality. Please note that this can't be undone. Once the categories are
reodered you would have to change back manually.

5.6.1.3. Removing Product Categories

Before deleting an existing product category, all sub categories associated to the product category
must be removed through either deletion or re-association. VirtueMart will not allow the deletion of
a product category while subcategories still exist for that product category.

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Categories can be removed from the store although they contain products. If products are assigned
to more than one category, those products won't be removed if you delete just one category. But if a
product is just assigned to one category, it will be deleted if you delete its category.

Removing a category can be done by clicking the "trash bin" icon in the last column of each row in
the product category list. But you can also click the checkboxes of the categories you want to remove
and click the "Remove" button in the toolbar.

5.6.2. Products
When creating your product records, it is important to make a distinction as to whether the product that
is being created can be uniquely identified by its nature or name (e.g. Compact Disks, Video Cassettes,
Books, etc.), or is one of many similar items that are uniquely identified by their attributes (e.g.
Apparel, Furniture, Automobiles, etc.). The reason this distinction needs to be made, is because the
methods for creating, editing and deleting differ for each. Items require the creation of Item Attributes,
but products do not.

5.6.2.1. Adding/Updating Products

To create a new product, click on "Products" => "Add Product" to display the product form. Complete
the product entry form and click the Save button in the top right corner to save the new product.

When Updating a product, just click on the Product Name in the Product List to display to Product
Form of that product.

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Product Form

Publish? Used to specify whether the product will be published on the site.

SKU Means Article Number. Stock keeping unit ( SKU) is an identification,

usually alphanumeric, of a particular product that allows it to be tracked
for inventory purposes.

Name The name that will be used to identify the product.

URL A URL that can be displayed with a product. Usually used as a link to
the product vendor or manufacturer.

Category The product categories with which this product will be associated.

Vendor The vendor with which the product will be associated.

Manufacturer The manufacturer with which the product will be associated.

Retail Price The price for the default Shopper Group. Just fill in a decimal number.
Select the Product Currency from the drop-down list at the right.

VAT ID The ID of the tax rate that will be applied to this product. Here you
can select a specific tax rate for this product. If you don't want that this
product is taxed, fill in a zero weight at "product weight" and Disable
"Virtual Tax".

Short Description The short description that will be displayed on the browse (overview)
page for a category or search result.

Flypage Description This is the details description that will be displayed on the Flypage
(=details page) of this specific product.

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Display Options

Product Status

Quantity in Stock The current quantity in stock for the item. Used for shipping
and inventory purposes.

Availability Date When the current quantity in stock is available for distribution.
Used for shipping and inventory purposes.

Availability Text / Image This is used to display it on the product details page. E.g.: "48
hrs." or "On Order". Alternatively you can select an availability
image from the drop-down list below.

Tip
You can use your own images here! Just copy them
to the direcory /shop_image/availability and then you
can select them here.

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On Special? (Featured?) Used to indicate whether there are any specials running for the
product. When checked, this product will be displayed on the
"Featured Products Module".

Discount Type The type of special being run on the product. Select a discount
from the discount list. When there are no discounts, create one
using the Product Discont Form.

Advanced Attribute List Syntax: Size,XL[+1.99],M,S[-

2.99];Colour,Red,Green,Yellow,ExpensiveColor[=24.00];AndSoOn,..,..

Adds easy attributes to the product. These are attributes which

can be selected by a customer. This does not create items for
each attribute value! If you want to check the stock on each
item (e.g. green, red and black T-Shirts...use the Attribute Form
to add Attributes and after that Items for each Attribute Value
using the Item Form.

Custom Attribute List Syntax: Attribute1;Attribute2;Attribute3

Adds custom attributes to the product. These are attributes

which can be selected by a customer. This does not create items
for each attribute value! If you want to check the stock on each
item (e.g. green, red and black T-Shirts...use the Attribute Form
to add Attributes and after that Items for each Attribute Value
using the Item Form.

Length The length of the product. Used for shipping purposes.

Width The width of the product. Used for shipping purposes.

Height The height of the product. Used for shipping purposes

Unit of Measure - Dimensions The unit of measure used in determining the LWH of a product.
Used for shipping purposes.

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Weight The weight of the product. For shipping purposes.

Unit of Measure -Weight The unit of measure used in determining the weight of a
product. Used for shipping purposes.

Important
Allowed UOM are

po / pound(s)
kg /kilogram(m)(s)
ou / ounces
lb / LB

Thumbnail A thumbnail image that can be displayed along with the product.

Full Image A larger image that can be displayed along with the product.

Note
If you have enabled Dynamic Thumbnail Resizing, the Thumbnail here won't be
automatically created from the Full Image!

Related Products

Related Products are assigned to a product to indicate a general relationship of some kind. Related
Products can be accessoires or other types or a similar product.

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Now you're done. Just click on "Save" to make sure the changes are stored.

5.6.2.2. Importing Products using CSV Import

VirtueMart allows a comfortable, automated mass Import of products using CSV- and Excel-Files.

Note
You can't import product images using this import, but just the names of the image files.
You still need to upload the images into the product image directory. Thumbnails won't be
automatically created.

The CSV Import Documentation can be found under the CSV Import/Export form ("Products" =>
"Use CSV Import/Export").

5.6.2.3. Deleting Products

To delete an existing product, click on "Products" -> "List Producs" at the top of the VirtueMart
Administration pages to display a list of product categories. Now click on the Trash Icon in the row
of the product you want to delete and confirm that you "want to delete this record".

5.6.3. Product Price Management

Products usually have only one price, but if you need more - VirtueMart allows you a really flexible
Price Management. You can have a different Product Price for each Shopper Group and you can even
have different Prices depending on the Quantity in Cart.

5.6.3.1. Adding or Modifying Prices

The standard Product Price for the default Shopper Group can be set and modified in the Product Form.

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You can also directly add and modify Product Prices from the Product List. Just click on one of the
Price Entries with the yellow background. This opens a Price Form where you can select Currency
and Shopper Group this Price is for.

Each time you change the Shopper Group from the Drop-Down List, the Form refreshes. If the Price
Field is empty, there's currently no Price for this Shopper Group.

You must save your Changes for the Price of a certain Shopper Group before you switch to another
Shopper Group or your Changes will get lost.

So just click on "Save" and your Changes will be saved.

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To add Prices for Quantity Ranges, you need to go to the Product Price List, which is available from
the toolbar in the Product List.

You can also access the Price List for a Product from its Product Form. Just click on "List Prices" as
shown in the following figure.

In the Price List for this Product you can find a List of all available Prices, for Shopper Groups and
Quantities.

That's where you have a great Price overview. In this List you can modify existing Prices by clicking
on a Group Name or add new Prices by clicking on the "New" button in the toolbar.

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In the Product Price Form you can choose the Price, the Shopper Group and the Quantity Range this
Price is valid for. If you leave the Quantity Fields empty, the Price will be independent from the
Quantity in Cart.

Don't forget to save your changes when you're done.

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5.6.3.2. Deleting a Price

Prices can only be delete from the Product Price List. How to access this List can be read in the Section
"Adding or Modifying Prices".

In this List you can click on the Trash Bin Icon at the end of the row of each Price Entry to remove
a Price. You can also select multiple Prices using the Checkboxes and then click on "Remove" in the
Toolbar.

5.6.4. Product Attributes

Attributes are the characteristics of a product like Color, Size or Type. If you add attributes to a product,
this product becomes a "parent product". After that you can add child products (called "Items") to this
parent product each having different values for each attribute.

5.6.4.1. Adding Product Attributes

To create a new product attribute, click on "Products" => "List Products" to display a list of all
products. Then click on the name of the product for which the attribute is being created to display
the product entry form for that parent item. Then click on the "Add Attribute" button on the top of
the screen. A new window will open displaying the attribute entry form. Complete the attribute entry
form and click the Save button at the top of the form to save the new item attribute. Next, you need to
define the new attribute for the items. Click on the name of an item to display the product entry form
for that item. Populate the new item attribute field in the product entry form and click on the Save
button at the end of the form to save the new item attribute definition.

Product Attributes Form Fields

Name The name used to identify the attribute.

Number in List The order in which the attribute is listed.

5.6.4.2. Editing product Attributes

To edit an existing product attribute, click on "Products" => "List Products" to display the list of
products. Then click on the name of the parent product for which the attribute is being edited to display
the product entry form for that parent product. Then click on "Products" => "Current Product" => "List
Attributes" in the top menu. A new window will open displaying a list of product attributes assigned
to the product selected. Click on the name of the attribute you want to edit to display the attribute entry
form for that attribute. Complete the attribute entry form and click the Save button at the top of the
form to update the item attribute.

5.6.4.3. Deleting Product Attributes

To delete an existing product attribute, click on "Products" => "List Products" to display the list of
products. Then click on the name of the parent product for which the attribute is being edited to display
the product entry form for that parent product. Then click on "Products" => "Current Product" => "List
Attributes" in the top menu. A new window will open displaying a list of product attributes assigned
to the product selected. To delete an attribute, click on the Trash Bin icon in the last column of the
row of the attribute you want to delete.

5.6.5. Items (create Child Products for Parent Products)

Going back now to offering variations on a product: If you want to offer a fixed list of variations for
your customer to choose from, rather than allowing them to pick and mix attributes as they please,
you need to create some ‘items’. Note: These are different from the content ‘items’ in Mambo itself.
An item in VirtueMart is a pre-defined variation on the main product. In order to create an item, you

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have to set up at least one attribute first. Hence, it is only after you have added an attribute that the
‘New Item’ toolbar button and its related menu option appear.

Adding Items

To create a new item, a parent product must exist / be created first. When completing the form, keep
in mind that the product information, product dimensions, and product images entered here are the
ones that will be displayed initially for all items. Once a specific item is selected by the customer, the
product information, product dimensions, and product images for that item will be displayed. Next,
the attributes that will be used to identify the items need to be created. Open the Product Form of the
Parent Item you create in the first step.

Click on "Add Attribute" and a new window will open displaying the Attribute Form. Complete the
attribute entry form and click the Save button in the toolbar to save the new item attribute. Once all
item attributes have been defined, it is time to create the individual items (=child products!).

Click on the Add Items button in the toolbar to display the product entry form for the specific item.
This form is the same as previous product entry forms only the vendor and category fields have been
populated for you, and item attribute fields for the attributes you have defined are now available.
Complete the product entry form and click the Save button in the toolbar to save the new item.

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Editing Items

To edit an existing item, open the product List and click on the "Item Information" Link behind a
Product. You will be presented a List of all Child Items of that product. If you want to make changes
to a specific item, click on the name of the item you want to edit to display the item entry form for that
item. Make your changes and click the save button at the end of the form to update the item. Click on
the Return to Parent Product link at the top of the page to edit another item.

Deleting Items
To delete an item, List the Product's Items like in the previous section. Then click on the basket at the
end of the row of the item you want to delete. If you want to delete all items, you must delete each
item before deleting the parent item.Once all items have been deleted, click on the Delete button at
the end of the product entry form of the parent item to delete the parent item.

5.6.6. Product Types

5.6.6.1. Product Type Management

5.6.6.2. Product Type Parameters

5.6.6.3. Product - Type Relations

5.6.7. Product Files and additional images

VirtueMart allows to manage additional files and images for each product. The File Manager can be
accessed from the Product List:

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The image icon is the link to the file manager. The number behind the icon is the total number of all
files assigned to this product.

The File List for a Product contains all files currently assigned to the product. Files can have different
"roles" like "downloadable file (to be sold!)", "additional file" and "additional image".

To add a new file, let's say an .mp3 file which is the file we want to sell, we just open the file form
by clicking the "New" button in the toolbar of the file list.

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You have the chance to upload a new file, which makes sense if you just upload a smaller image or
product specsheet.

Note
If you want to assign a bigger file (maybe a 8MB mp3 file) you need to upload the file using
an FTP program into the directory you have specified for downloadable product files (see
Configuration). After you have done this, you can select the file from the drop-down list in
the file form.

5.6.8. Product Discounts

Discounts in VirtueMart must be created in the Product Discount Form before being able to assign
a Product to a specific Discount.

Caution
When updating a discount, your changes apply to all products which are assigned to this
discount.

Adding / Updating a Discount

Go to "Product" -> "Add/Edit Product Discount".

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Now fill in the details for this Discount Record:

Discount Amount (required) This is the amount of discount you want to have subtracted
(added) from the product price.

Has the syntax: 000.0000 (no comma!)

Discount Type (required) The Discount Type specifies how the amoung is handled: either
as a percantage or as a total amount. If you select "Percentage",
the amount will mean that you give a Discount of XX % to
the Product Price. If "Total" is selected, the amount will be
substracted (added) from the Product Price.

Start Date (optional) By clicking on "..." you can specify a date from the calendar,
which will be the first day, the Discount is calculated and shown
to the customer. The Start Date is no must. You can also only
have an End Date or leave this field blank when this discount
shall begin instantly.

End Date (optional) If you have specified a Start Date, you'll surely want an End
Date - that would be something like "Sale". So click on "..."
and specify the last Day of the Sale from the calendar. You can
also only have an Start Date or leave this field blank when this
discount is not limited.

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When you're done, don't forget to "Save" your information.

Deleting a Discount

You can easily delete a discount. Note that this removes the Discount from all products which are
assigned to it.

Just go to the Product Discount List and click on the Trash Icon of the row of the Discount you want
to delete at the right side of the List. Confirm that you "want to delete this record" and done.

5.6.9. Product Reviews

5.7. User Management

VirtueMart comes with an extended User Management compared to Joomla's User Management
Features.

Important
Always use the VirtueMart User Manager for Adding / Editing and Deleting Users to / from
your Joomla! site! If you use Joomla's built-in User Manager you will run into troubles
because important database entries are not created for such users. So for the other case: When
you delete Users with the Joomla! User Manager from the site that have been added with the
VirtueMart User Manager, you will have a lot of useless database entries.

VirtueMart also provides the ability to create any number of addresses for a particular user. Not only
can a user have separate bill to and ship to addresses, but addresses for home and business as well.

5.7.1. Shopper Groups

VirtueMart offers the ability to not only manage users by vendor, but also by shopper group. This
enables storekeepers to create shopper groups for whatever need (e.g. site access, customer rating, tax
display, etc.). These shopper groups can then be used to provide special services, discounts, or access
to a specific group of users. Because users and shopper groups are associated to a particular vendor,
it is important to create your vendor records before creating the user and shopper group records.

Note
There's only one "default" shopper group. Whatever shopper group you set as default, its
settings are used for new customers. New customers are automatically assigned to the default
shopper group.

5.7.1.1. Adding or modifying a Shopper Group

You can add and modify shopper groups in VirtueMart using the Shopper Group List, which can be
accessed through the menu: "Shopper" => "List Shopper Groups".

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To add a new shopper group, just click on the "New" button in the toolbar. In the following shopper
group form just fill out the necessary fields.

5.7.1.2. Deleting Shopper Groups

You can delete Shopper Groups from the Shopper Group List by clicking the "Trash Bin" icon in
the last column of each row in the shopper group list. You could also check the checkboxes of each
shopper group which you want to remove and click the "Remove" button in the toolbar.

Note
You can't delete shopper groups, which still has customers assigned to it.

5.7.2. Users

5.7.2.1. Adding or modifying Users

5.7.2.2. Deleting Users

5.7.3. User Groups

User Groups are "Permission Groups" and used to restrict access to certain parts and functions of the
shop. Each user is assigned to a user group. By default registered customers are members of the group
"shopper".

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When can this be useful? Imagine you have a user, who wants to access the "Report" section of
the store. Usually this is restricted to admins and stoeradmins. If you assign this user to the admin/
storeadmin group, he will also be able to access other sensible parts of the store, where he could change
or delete important data. The solution is to add a new User Group called "Report", which will have
the same permissions as shoppers PLUS access to the "report" core module. After the Group has been
added, you can assign this user to the new group.

User Groups can be added, modified and deleted from the User Group List ("Admin" => "User
Groups").

You can click on the name of an existing group to open the user group form.

Note
The groups "admin", "storeadmin" and "shopper" are key groups in VirtueMart and can't be
modified nor removed.

You can add a new Group by clicking on the "New" button in the toolbar. This opens the User Group
Form:

Here you can choose a name for the group and the group level.

Note
The higher the group level, the less permissions are assumed: "admin" has higher permissions
than "storeadmin", because the group level number is lower.

After you have saved the user group, it is available in the core module and function list/forms.

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Now you can start to grant permissions to this new group by checking the boxes in this list for the
column of the "New Group".

Important
The same needs to be done for the function list of each module!

5.7.4. User Registration Fields

The "User Fields" Management allows you to freely modify the fields displayed on registration and
account maintenance. Such fields are for example: First Name, Last Name, Telephone,...

The User Field Management can be accessed via "Admin" => "Manage User Fields".

5.7.4.1. Add a new Field

You can add a new field by clicking the "New" button on the toolbar. The Field Form allows you to
choose from various field types like "text field", "checkbox", "textarea", "date", "drop down", "email"
or "EU VAT ID". In our example we will add a new field where users from the EU can fill in the EU
VAT ID of their company if applicable.

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The Form Fields have the following meaning:

Type The type of this field. Can't be changed afterwards!

Table Field Name The name of the column that will be inserted into
the table structure of the tables "jos_vm_user_info" and
"jos_vm_order_user_info" in your database.

Title This is the Label of the Field in the Registration / Account

Maintenance Form

Description This description will be shown to the customer in the frontend

in a small tooltip besides the field to explain the field.

Required? If this is set to yes, a value must be provided or chosen,

otherwise registration will not be possible.

Show on Account? This defines wether the field is shown in the account
maintenance form or not.

User Read Only? If this is set to yes, the field is read-only and can't be changed
by the customer.

Show at Registration? If this is set to yes, the field will be shown in the registration
form.

Published Here you can unpublish the field completely, so it won't be

shown in any form.

Size This defines the length of text input fields.

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Max Length This is the maximum number of characters that can be filled
into the text field.

Move the customer into the Here you can select into which shopper group the newly
following Shopper Group... registered customer is moved when the EU VAT ID has been
succesfully validated.

If you are finished filling in the necessary values, don't forget to Save your changes.

Here is a screenshot of the newly added field "EU Vat ID" in the registration form:

5.7.4.2. Modifying Fields

Fields can be reordered, renamed, published, set to be required or not and much more.

Reordering Fields

Fields can be reordered using the blue arrows in the user field list or using the text input fields in
each row of the list:

If you have used the input fields to change the ordering of the fields, you must apply your changes by
clicking the Save Icon in the top of this column. After that the fields will be reordered.

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Publish (show)/Unpublish (hide) Fields

You can publish and unpublish fields by clicking on the icon in the column "Published". After that
the publish state will be toggled.

Changing Fields

You can access the field form by clicking a field name in the User Field List. In this form you can
modify all settings except the field type.

5.7.4.3. Deleting Fields

You can delete all non-system fields from the User Field List. You just need to click on the Trash Bin
icon at the end of the row of the item you want to remove. You can also select the checkboxes of the
fields which you want to delete and then click the "Remove" button in the toolbar.

5.8. Order Administration

Your shop is online, your catalogue is bursting at the seams, you’ve run all of your payment processing
tests, and you're ready to go live! Well, maybe not quite. You need to know what to do when those
orders come flooding in. When someone orders a product through your VirtueMart website, a record
is created in the system with the details of the order.

The order record has a ‘status’ to indicate where the order is in the stream of events – for example,
whether it has been paid for, shipped, or cancelled. The actual values you use for status are up to you,
but by default you are given status values of Pending, Confirmed, Cancelled, Refunded, and Shipped.
If you want to define your own status values, you can do so by selecting "List Order Status Types’
from the ‘Order Status’ sub-menu of the "Orders" menu.

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To view all of the orders in the system, click on "List Orders" on the "Orders" menu. This takes you
to the Order List which is illustrated in the next figure.

5.8.1. The Order List

When you click on an order number, you are given the full details of the order as shown in the next
figure.

When you click on the name of the customer, you will be taken to the user form for this user. The
Print View Link opens a new window that allows you to print out the order. In the status column you
can see the current status of this order. You can change this value and after that click on the "Update
Status" button to the right to update the order status. If you wish to notify the customer about this
action, check the option "Notify the customer?".

To delete an order, use the Trash Bin icon in the last column or select multiple orders using the
checkboxes in the first column and click on "remove" in the toolbar.

5.8.2. The Order Details

The Order Details View shows all details which are relevant to the store owner. You have three tabs
in the upper part: Order Status Change, Order History and Modify Order.

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In this part of the order details screen you see the list of all purchased products. If the products are
downloadable products, you can re-send the Download Notification Email or re-initiate the downloads
if the maximum download number has been reached or the download period has expired.

You can also change the order status for single order items using the status drop-down list in each
row of the order item list.

5.9. Vendor Administration

Warning
THIS PART OF VirtueMart STILL IS NOT COMPLETE. IT'S NOT RECOMMENDED
TO USE THIS FEATURE.

Vendors and Vendor Categories represent the top most tier of VirtueMart administration. Through
vendor administration, the store keeper is able to manage products, users, and orders by vendor or
supplier.

[TODO - heirarchial drawing]

For simple stores where there are only a few products offered, vendor administration is not necessarily
needed, but for larger more complex stores, such as an online mall, vendor administration can be
essential.

Since all products, product categories, users, and orders are associated to the vendor record,
establishing the vendor and vendor category structure is the first step to building the online store.

Note that it is not necessary to create the vendor categories first. Vendors can be re-associated to vendor
categories after all the vendor records have been created. However, creating the vendor category
records first can save some extra work if you already know how you want to categorize your vendors.

5.9.1. Vendor Categories

Vendor categories are a way to classify the types of goods and services that vendors offer on your site.
For example, you may have an online mall for buying and selling furniture. You may want to create
vendor categories such as "Antiques", "Office Furniture", and "Patio Furniture".

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Note that a vendor on your site can only be associated with a single vendor category, so it is important
to use categories that are broad enough to represent the shopper's choice of storefronts. For example,
"Antique Furniture" and "Vintage Clothing" would not be broad enough categories if you have a
vendor that sells both types of items. In this case, you might want to use "Antiques" as your vendor
category.

VirtueMart creates the vendor category name "-default-" upon installation. It is not necessary to change
this unless you choose to fully utilize the vendor category functionality.

5.9.1.1. Browsing Vendor Categories

The Vendor Category List can be accessed in the Vendor Menu ("Vendor" => "List Vendor
Categories"). You may easily navigate to the vendor list by clicking on the linked text "list" in the
"Vendors" column of the Vendor Category List.

This will open the Vendor List page.

5.9.1.2. Adding Vendor Categories

To create a new vendor category, select "Vendor | Add Vendor Category" from the VirtueMart admin
interface.

This will bring up the Vendor Category Form.

Vendor Category Form

Vendor Category Form Fields

Vendor Category Name The name used to identify the vendor category.

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Vendor Category Description The description of the vendor category.

Click on the "Save" button.

You will be redirected to the "Vendor Category List" page, showing the "-default-" category, and the
new category you just entered.

Vendor Category List

You may also add a new vendor category with the Vendor Category Form by clicking on the "New"
button in the toolbar.

5.9.1.3. Editing Vendor Categories

To edit an existing vendor category, select "Vendor | List Vendor Categories" in the VirtueMart admin
menu. This will return the Vendor Category List screen (shown above). Click on the linked text
showing the name of the vendor category you would like to edit to bring up the Vendor Category Form.

When you have finished making changes, click on the "Save" button. You will be redirected back to
the "Vendor Category List" screen.

5.9.1.4. Deleting Vendor Categories

If you remove a vendor category all vendors in that category will be reassigned to the "-default-"
vendor category that was created upon installation. You can then re-associate the affected vendors if
needed, as described below under "Vendors".

To delete a vendor category just go to the Vendor Category List screen. Click on the trash can icon in
the "Remove" column next to the name of the vendor category you would like to delete.

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Vendor Category Deletion

Click 'OK' to confirm deletion of this category.

5.9.2. Vendors
Vendors are the main organizational factor in VirtueMart. Products and product categories, billing
options, etc. are all configured per-vendor.

Upon installation, a global, default vendor is created. This special case cannot be deleted, and is
managed separately via the "Store | Edit Store" menu option.

If you are running a shopping site for a single vendor (for example, if you are the only vendor that
will be offering products in your store) then there is no need to create additional vendors. If, however,
you will be running an online mall site that will be host to several vendors, then create one vendor
account for each storefront owner.

It may be worth noting here that you should not confuse vendors with manufacturers. A single vendor
may have a different manufacturer for each product that they offer. If the person supplying the
products on your site will be managing their own shipping, etc., then they are a vendor. If you will
be managing these aspects, then the supplier is a manufacturer. (See Manufacturer Administration for
more information on that topic).

5.9.2.1. Adding a Vendor

To create a new vendor, select "Vendor | Add Vendor" in the VirtueMart admin menu.

Edit the following fields in the Vendor Information Form:

Full Image Required

Displays the currently configured store logo.

Upload Image Optional

Browse to the vendor's company logo. This will be uploaded

when you click on the "Save" icon.

Currency The vendor's global / default Currency

Minimum purchase order value This is the amount which is the minimum Order Value for
Checkout.

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Minimum Amount for Free This is the amount, from which on Shipping is free.
Shipping

Currency symbol This is the currency symbol which will be used when displaying
prices.

Decimals Number of decimals.

Decimal symbol Can be somethin like . , or empty.

Thousands separator

Positive format Display Order / Style for positive numbers.

Negative format Display Order / Style for negative numbers.

Description This is the Vendor Store's Description which is shown on the

page shop.index.

Terms of Service This is the complete text for your Terms of Service that is
displayed to the customer.

Store Name Required

The name of the Vendor Store.

Store Company Name Required

The name of the vendor company.

URL the vendor's Internet Address.

Address 1 Address Line 1

Address 2 Address Line 2

City The City where the vendor is located.

State/Province/Region The State / Region where the vendor is located.

Country The Country where the vendor is located.

Zip/Postal Code The ZIP of the vendor's location.

Phone The Vendor's Phone Number

Last, First & Middle Name The Name of the Vendor's Contact Person.

Title The title of the Contact Person.

Phone 1 & 2 Vendor's contact's Phone number.

Fax The Fax number for the Contact.

Email Address Primary Vendor contact email address

Click the "Save" icon to create your new vendor.

5.9.2.2. Editing Vendors

To edit an existing vendor, select "Vendor | List Vendors" to see a list of all vendors. You may also
get to this screen by clicking on the linked text, "list", in the Vendors column on the Vendor Category
List screen.

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Click on the name of the vendor you would like to edit, or click on the linked text "update" in the
Admin column - either will take you to the same Vendor Add Information form. Make your changes
in the Vendor "Add Information" form (described above), and click on the "Save" icon. You will be
returned to the Vendor List screen.

5.9.2.3. Deleting Vendors

Important
Since vendors represent the top most tier of site management, deletion of vendors should be
avoided unless absolutely necessary.

Before deleting an existing vendor, all products, product categories, users, and orders associated to
that vendor must be removed through either deletion or re-association to another vendor. VirtueMart
will not allow the deletion of a vendor while these child records still exist for that vendor.

Once these child records have been removed, select "Vendor | List Vendors" to see a list of all vendors.
Then click on the name of the vendor you would like to delete. In the Vendor Add Information form,
click on the "Remove" icon. You will be returned to the Vendor List screen.

Once this vendor has been deleted, it is removed from the system. To recover this vendor, you must
re-create the vendor information, and re-associate all appropriate product categories and products.

5.10. Tax Rates

VirtueMart has some tax calculation configuration capabilities. Details on configuring tax calculations
on your site can be found above under "Configuration".

There are two Tax modes available in VirtueMart: Based on vendor address and Based on shipping
address. Depending on which option you select, you should configure Tax Rates for the locale of each
vendor as entered in the "Vendor Information Form" (described above), or for each country or state
you plan to have customers from (that you wish to calculate taxes for).

Editing Tax Rates

To edit existing Tax Rate information, select "Tax | List Tax Rates" from the VirtueMart admin menu.
Click on either the linked text in the "Tax Country" or the "Tax Rate" column (both will take you to
the same record).

Next make changes to the Tax Country, State or Region, or Rate fields as needed, and click on the
"Save" icon to save your changes.

Tax Rate changes will be placed into effect for all purchases moving forward.

Deleting Tax Rates

To delete an existing Tax Rate, select "Tax | List Tax Rates" from the VirtueMart admin menu. Click
on the linked text in the "Tax Country" or "Tax Rate" column to edit the record. Click on the "Remove"
icon. You will be returned to the Tax Rate List.

Alternatively, you may pull up the Tax Rate List by selcting "Tax | List Tax Rates", and click on the
trash can icon in the "Remove" column next to the record you would like to delete.

5.10.1. Adding Tax Rates

To add tax rates, select "Tax | Add Tax Rate" from the VirtueMart admin menu. This will bring up
the "Add Tax Information" Form.

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Add Tax Information Form Fields:

Tax Country The country this tax rate will be applied to, determined by either the
vendor or the purchaser's shipping address.

Tax State or Region The State or Region this tax rate will be applied to. If there is no region
listed for the country you are configuring a tax rate for, select the "Non-
USA / Non-Canadian / Not Listed" option.

If you don't need a state, but need more than one Tax Rate for a country,
just select some "dummy" state for each Tax Rate for that country.

Tax Rate Example: 0.0825

The tax rate, as a decimal value. For example, 8.25% would be entered
as 0.0825

Click on the "Save" icon to add your new Tax Rate information.

5.11. Shipping Modules

5.11.1. Standard Shipping

It is wise first of all to think about how you will charge for postage and packing. The easiest way is
to have a fixed shipping price for all of your products, but this is not always practical – especially if
your products vary greatly in size and/or weight.

Not only do you need to think about shipping rates, but also shipping methods. Will you offer more
than one shipping method – eg. next day delivery as well as standard? DHL as well as Royal Mail?

Even if you decide to only use one company for all of your shipping, you still need to tell VirtueMart
about it. To set up a new ‘shipper’, select ‘Create Shipper’ from the ‘Shipping’ menu. This takes you
to shipper editor.

The Shipper Editor

List order is just a numeric value which is used to sort the shipper names, so enter 1 for the shipper
that you want to be listed 1st, 2 for the one you want to be listed 2nd, etc.

When you have added the shipping companies you want to use, you need to configure the shipping
rates. You can set up different rates for different service levels (eg. next day, two day, first class etc.)

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or according to the weight of the shipment. You can also select whether to add VAT to the shipping
rate or not. All of this takes place in the Shipping Rate Editor – see next figure.

To edit or delete existing shipping rates, select ‘Shipping Rates’ from the ‘Shipping’ menu.

By clicking on the name of a shipping rate in this list, you can access the shipping rate form to edit
this shipping rate. To add a new shipping rate, click the "New" button in the toolbar.

The Shipping Rate Editor

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In this form you can specify the details of the shipping rate.

Shipping Rate Description This is the name of the Shipping Rate, displayed to the customer
in the checkout.

List Order The order of this shipping rate in the list of all other shipping
rates (numeric value).

Shipper Select the carrier for this shipping rate.

Country The country/countries this shipping rate applies to. Shoppers

from other countries won't be able to select this shipping rate.

ZIP Range Start The lowest ZIP / Postcode this shipping rate is valid for. Leave
empty if you're using non-numeric values!

ZIP Range End The highest ZIP / Postcode this shipping rate is valid for. Leave
empty if you're using non-numeric values!

Lowest Weight The lowest total weight in cart this shipping rate is valid for.

Highest Weight The highest total weight in cart this shipping rate is valid for.

Fee The Fee for this shipping rate = the costs.

Package Fee The package fee = additional costs for packaging.

Currency The currency, which applies to the costs you have filled in
above.

VAT ID Here you can select a tax rate which is applied to this shipping
rate. If you select "none", no tax will be applied.

5.11.2. UPS Shipping Module

5.11.3. USPS Shipping Module

5.11.4. Intershipper Shipping

5.11.5. Zone Shipping

5.12. Payment Methods

The area of payment processing can get a bit complicated, and it might be best to leave this to your
web designer to sort out if possible. If you are able to use one of the payment processing companies
that are already supported by VirtueMart, it will make life a lot easier (you will need to sign-up with a
payment processor yourself – the program won’t do that for you!). You can see the options available
by clicking on the ‘List Payment Methods’ icon on the store summary, or by selecting ‘List Payment
Methods’ from the ‘Store’ menu.

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5.12.1. Payment Method Management

Payment Method List

It is possible to create a new payment method (there is a ‘New’ toolbar button), but you may to hack
the VirtueMart code in order to make use of it (not for the faint-hearted!)

The configuration options for each payment method are different – depending on what is required
by that payment service provider. Usually your payment service provider will give you some kind of
code, key, or user name which needs to be entered in the Payment Method Editor.

The Payment Method Editor consists of 2 tabs – the first of which you will probably not need to touch.
The next Figure shows the 2nd tab (‘Configuration’), which varies depending on the payment service
provider, and the example shown here is for WorldPay.

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5.12.2. Add and Edit Payment Methods

Some payment processors will allow you to specify a script to be run on successful completion of a
payment. Such a script could be used to automatically update the order status in VirtueMart so that
you don’t have to manually tie up all of your online receipts with your product orders.

Another advantage of this process is that when you're selling downloadable files, you don't have to set
the Order Status that enables the Download (this sends out the Download-ID email) manually. This
is done automatically by the script.

See the Section "Pre-Configured Payment Methods" for more details on specific payment gateways.

Other payment service providers may use different methods of automatically notifying you when a
payment is received. Again, it is probably easiest to get your web designer to sort out the requirements
for this, but if you need to do it yourself, check with your payment service provider as to what
their requirements are. Often, automatic notification is referred to as ‘IPN’ or ‘Instant Payment
Notification’.

5.12.3. Pre-Configured Payment Methods

VirtueMart already comes with several Payment Modules that allow accepting payments from
customers after a short time for setting them up with your Account Details.

5.12.3.1. PayPal
www.paypal.com [http://www.paypal.com]

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PayPal integration is made using a Webform that transfers the customer to the PayPal site.

This payment method allows automatic Order Status Updates. There's a file in /administrator/
components/com_virtuemart/ which is called notify.php. You will need to enter the
appropriate URL (web address) for the script file in PayPal’s control panel. When a customer finishes
the Payment, the PayPal server connects to this script on your server. When the transaction AND the
payment have been successful, the order status is automatically updated to the status you have set in
the PayPal configuration form.

5.12.3.2. Worldpay
www.worldpay.com

Worldpay integration is made using a Webform that transfers the customer to the Worldpay site.

Allows automatic Order Status Updates. There's a file in /administrator/components/

com_virtuemart/ which is called worldpay_notify.php. You will need to enter the
appropriate URL (web address) for the script file in WorldPay’s control panel. When a customer
finishes the Payment, Worldpay copnnects to this script on your server and when the transaction AND
the payment have been successful, updates the order status.

5.12.3.3. authorize.net
www.authorize.net

This payment module uses the authorize.net AIM method, which means that the customers stay on
your site and enter all Credit Card details. When the order is being completed, the Payment Module
connects with authorize.net and tries to initiate the Money Transfer using the Payment Details of the
buyer and your account details that you have set up in the configuration panel for authorize.net.

5.12.3.4. 2Checkout
http://www.2checkout.com

This payment module acts very similar to the PayPal Payment Module: It transfers the customer to
www.2Checkout.com where all payment details can be entered. After that the customer is directed
back to your site. But before you must make the following steps:

1. Fill in your details for 2Checkout in your Shop, "Store" => "Payment List" => "2Checkout".

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For the field Secret word just choose a secret word (without spaces!! max. 16 characters), fill it
in and keep it in mind.

2. Login to your 2Checkout account at www.2checkout.com.

3. Go to the section called "Look and Feel".

4. Fill in "https://YOUR_JOOMLA_URL/2checkout_notify.php" into the fields

Approved URL and Pending URL

5. Fill in the secret word from Step 1 into the Field Secret Word.

6. Move the file YOUR_JOOMLA_PATH/administrator/components/

com_virtuemart/2checkout_notify.php to

YOUR_JOOMLA_PATH/2checkout_notify.php

(means into the Mambo root)

When those steps have been completed, you can use 2Checkout with automatic Order Status updates
on your site.

5.12.3.5. eWay

www.eway.com.au

This payment module implements the eWAY XML Payment Solution.

The customers stay on your site and enter all Credit Card details. When the order is being completed,
the Payment Module connects with the eWay gateway and tries to initiate the Money Transfer using
the Payment Details of the buyer.

5.12.3.6. Paymate

...

5.12.3.7. eProcessingNetwork.com

www.eProcessingNetwork.com

See section "authorize.net".

5.12.3.8. NoChex

...

5.12.3.9. PayMeNow

...

5.13. Coupon Administration

You can access the list of coupons from the menu: "Coupons" => "Coupon List".

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Here is where you can add, modify or remove existing coupons.

To add a new coupon, click the "new" button in the toolbar. The coupon form shows up.

Now you need to fill in the necessary value for the new coupon:

Coupon Code This is the "code" a customer needs to fill in to redeem this coupon. This
can be a simple word or a secret string with numbers and characters.

Percent or Total Here you can choose wether the coupon value is a percentage of the cart
total or a fixed total value.

Coupon Type There are two types of coupons: Gift Coupons and Permanent Coupons.
Gift Coupons are removed from the database once they have been used to
place an order. Permanent Coupons can be used for campaigns, because
they can be used again and again until you remove them from the coupon
list.

Value This is the numeric discount value of this coupon.

Don't forget to save your changes and you're done!

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5.14. Reports
VirtueMart comes with a basic and self-explaining Report Module. It allows you to view the product
sales of a specific time range.

6. Known Problems
See Bug Tracker [http://virtuemart.net/index.php?option=com_flyspray&Itemid=91]

7. To-Do List

7.1. Wishlist / Not implemented Features

• Meta Description/Keywords for products

• Quick-Add: Discount on *all* Products

• allow "send as gift" with individual text on order

• Shipping based on Cart Total

7.2. General
• improve performance

• improve Security

• Clean up code

• XHTML compliance

• Clean up checkout

8. About
8.1. The Project
VirtueMart is an Open Source E-Commerce solution for Joomla! and Mambo.

VirtueMart is released under the GNU Public License. It is free to download and use.

There's a small group of developers who help in making this Shopping Cart Script more professional
and easily usable. The author of this documentation is the Lead Developer...and having not much time
besides Wife, Work & Studies.

History: VirtueMart is the successor of mambo-phpShop. mambo-phpShop was the first port of
phpShop to Mambo. phpShop was developed by Edikon Corp. [http://www.edikon.com] and the
phpShop community - http://www.phpshop.org.

8.2. The Community

Since VirtueMart is free and Open Source Software, everyone using it can (and should!) contribute
to this project.

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You can send your code snippets, hints and anything else helpful to the Homepage of the project:
http://virtuemart.net [http://VirtueMart.net].

There's also an active Forum, where discussion and bug reporting can take place: Forum [http://
www.VirtueMart.net/index.php?option=com_smf&Itemid=71].

8.3. The Documentation

This documentation was written using XMLMind XML Editor [http://www.xmlmind.com/xmleditor]
using the DocBook [http://www.docbook.org] XML Format.

DocBook defines a set of markup elements useful for marking up text so that the text can then be
transformed into several different formats. It's possible to create documents in different formats: PDF,
HTML, HTML Help (.chm Files for Windows Help), XML, RTF, TeX, WordML (Word 2003) and
others. The author of this document uses eDE [http://docbook.e-novative.de/] for generating the End-
User documents. The idea is to write just once and reach the largest possible number of people with
the information. Digital information not stored properly tends to get lost. Due to the fact that not
containing uncommon characters (such as binary formats) it's possible to index and search directly on
the documents written on SGML and consequently on DocBook. The SGML systems use markups
to make their description. DocBook holds over 300 markup elements each one with several attributes
which can assume several values, these can be fixed or defined by the document / style that the author
has used.

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