OM & TQM – MIDTERM QUIZZES

1. One of the current challenges besetting 11. The responsibility of an operations manager
Operations Management is the growing includes motivating and developing the skills of
bargaining power of customers and the people who do the work and protecting the
expectations. environment.
TRUE TRUE

2. Which statement is not true about your durable 12. Which is not considered to be the task of
goods? operations manager?
EXAMPLE OF WHICH ARE FRUITS DEVISE AND REVISE STRATEGIC PLANS THAT
AFFECTS PRODUCTION
3. The scope and direction of operation's
management in the 21st century. 13. Dimensions of quality goods:
VALUE MAXIMIZATION FUNCTIONALITY

4. The scope and direction of operations 14. Product quality and waste reduction are the
management during 1960s. main concerns of Operations Management.
COST MINIMIZATION TRUE

5. Which statement is not true about quality? 15. One of the best ways to respond to the
EXPENSIVE PRODUCTS/SERVICES THAT THE challenge in OM particularly of sustainability is
CUSTOMER NEEDS. to maintain business only at the level of
certainty.
6. The skill of an operations' manager referring to FALSE
ensure inventory accuracy at the company's
distribution center. 16. Functions of operations Manager in the
MANAGING INVENTORY workplace except:
PREPARE STRATEGIC PLAN AND PROVIDE
7. The responsibilities of Operation's managers DIRECTION TO HOW THE COMPANY SHOULD
include the following except: HANDLE ITS BUSINESS.
PREPARE BUSINESS PLAN TO DIRECT THE
OPERATIONS 17. Which describes quality delivery as a dimension
of quality service?
8. All statements are true about Operations CONFORMANCE
Management except:
IT'S A PURE SCIENCE THAT GOODS AND 18. Building quality into goods, services and
SERVICES ARE PRODUCED WITH MINIMAL processes are similar for both durable goods
DEFECTS. and services.
FALSE
9. Load chart is normally use in the scheduling
function of Operations Manager. 19. One of the simplest functional forms of value is:
TRUE Value = perceived benefits ÷ Volume of sales.
FALSE
10. Operations Management concerns with the
day-to-day activities of the firm therefore top- 20. All statements are true about outsourcing
level managers are directly responsible for except:
business operations. BUSINESS INVESTING IN A HOST COUNTRY
FALSE WITH LESSER CAPITAL BECAUSE OF CHEAP
LABOR
 OM & TQM – MIDTERM QUIZZES
21. Value is achieved when failure cost is minimized 31. Primary activities of the supply chain for service
or totally eradicated. products are different from the supply chain for
TRUE durable and non-durable goods.
FALSE
22. The secondary support activity of the value
chain responsible for purchasing supplies and 32. All statements are true about offshoring except:
materials. MOVING OF PROCESS CAPABILITIES FROM
PROCUREMENT HOME COUNTRY TO HOST COUNTRY
THROUGH FRANCHISING
23. All statements are true about value chain and
supply chain except: 33. Which does not belong to the group?
A SUPPLY CHAIN IS BROADER THAN THE VALUE OPERATIONS
CHAIN
34. When McDonald's imports its supply of chicken
24. When Jollibee brings its business to the United in the Philippines because of cheaper cost,
States because of cheaper raw materials, the McDonalds is into outsourcing.
business is undergoing outsourcing activity. TRUE
FALSE
35. Which statement is not true about ergonomics
25. When BDO expands to Hongkong because of so when applied to business?
many OFWs needing banking services, the INCREASE PREVENTION COST
process of expanding is offshoring.
TRUE 36. Job design is done only to make the job safe,
satisfying and motivating for the workers in the
26. Marketing and Sales as a primary activities of workplace.
the firm includes the following except: FALSE
ORDER PROCESSING
37. A kind of facility layout that allows company to
27. The primary activity of the value chain have a quicker response to quality problems
responsible for delivery, installation and etc. and efficient use floor space.
SERVICE FIXED-POSITION LAYOUT

28. Which statement is true? 38. A kind of layout whose disadvantage can shut
CONVERGYS CORPORATION IS AN EXAMPLE OF down the entire operation especially if there is
COMPANY THAT OUTSOURCE CUSTOMER a breakdown in one workstation.
SERVICE PRODUCT LAYOUT

29. Which statement is true about adding value to a 39. The term associated with ergonomics except:
product or service? VALUE
INCREASE PREVENTION COST AND MINIMIZE
INTERNAL AND EXTERNAL FAILURE COST TO 40. A type of team used for vertical job enrichment
LOWER THE COST OF PRODUCTS. where people do not meet physically but uses
technology to discuss issues/problems that
30. Increasing the pay of workers is one of the besets the organization.
objectives of job design. VIRTUAL TEAM
FALSE
 OM & TQM – MIDTERM QUIZZES
41. The operation managers’ job includes job
designing where workers need to understand
behavior of leaders.
FALSE

42. Designing a motivating job means adopting job

rotation at all levels of the structure to have a
fresher environment.
FALSE

43. Example of a company that best exemplify the

use of a process layout?
HOSPITAL

44. The two broad objectives of job design is to

meet firm’s competitive priorities and making
the job safe for workers.
TRUE

45. The proactive perspective of work design

focuses on how people’s tasks are based on
social relationships.
FALSE

46. The planning of facility layout is important

when?
A NEW FACILITY IS CONSTRUCTED

47. Manifestation of a satisfied employee.

HIGH INTERNAL WORK MOTIVATION

48. The relational perspective of work design says

that employees are taking the initiative and get
more involved in decisions that affect their
work.
FALSE