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The Role of Process Complexity

In the modern world the business climate is rapidly transforming as there is always scope
for improvement. An organisation needs to continuously evolve its process to grow and
stay relevant. Enterprises are constantly looking for ways to improve performance levels
and gain an edge over the competition as a result of which many businesses worldwide
are adopting process automation as a key strategy to thrive.

An organised system of machines, to which motion is communicated by the transmitting mechanism from a
central automation, is the most developed form of production by machinery.

Karl Marx
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RPA - The Face Of Automation

RPA (Robotics Process Automation) allows organisations to automate tasks across various applications and

systems. RPA automation can be used to automate workflow, infrastructure, back-office processes which are

labor-intensive in order to streamline business processes, improve speed, productivity, and efficiency, achieve

rapid scalability with fewer errors with less cost. The most beneficial part of the RPA automation is that it

does not require the development of code, nor does it require direct access to the code or database of the

applications.

Eagle INSIGHT - Data-Driven Analytics To Evaluate The True Value of RPA

Eagle INSIGHT, a cutting-edge RPA Analytics platform from CLOUDGATE provides great visibility into the

effectiveness of your RPA program. It can track, measure, analyse, and forecast the performance of your

organisation's RPA effort, from productivity and utilisation to errors and exceptions. With robust data and

critical business intelligence from Eagle INSIGHT, you can get greater visibility into the health of your RPA

deployment, understand its impact on your organisation's bottom-line, and evaluate its role in meeting your

business goals.

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Eagle INSIGHT, a robust end-to-end intelligent solution can effectively perform the below activities according

to your business requirements

BUSINESS CASES
Create and validate Business
cases for Evidence-based
Decision-making

FORECAST
Quantify and Visualise the
financial impact of auto-
mation.

REPORTING
Extract and share reports
with key stakeholders,
including senior
leadership.

OPTIMIZATION
Optimise the performance
of your digital workforce
("bots").

RPA STRATEGY
Inform their decision-making
concerning RPA investment,
planning, and strategy.

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The real challenge behind Automation

Though RPA automation can bring a lot of benefits to businesses, the challenge lies in determining the

processes to be automated to receive maximum benefits. Eagle INSIGHT can help you build a data-driven

Business case to make an informed decision regarding the adoption of RPA with the help of its inbuilt

mechanism called process vault that can determine the complexity of a process by measuring various

factors involved such as ROI, process suitability, and complexity.

The role of process complexity in RPA

Robotic process automation can immensely help organisations in increasing efficiency and reducing costs

by automating redundant processes, but for a successful deployment, organisations need to have absolute

transparency and information as to which business processes can benefit from automation.

The main challenge lies in the lack of solid analytical insights and respective potential business benefits of

process automation. Building an integrated Business case can help address this challenge with accurate

forecasts.

BUSINESS CASES

PROCESS OPTIMIZATION

FORECASTING

ROI
CUSTOMER SUPPORT

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Adopting RPA requires investment of time and resources which is why it is of paramount importance to

carefully choose processes that are best suited for automation and have the potential to produce the most

value.

This is where Eagle INSIGHT can help Organisations take an informed decision regarding automation.

Eagle INSIGHT is an Enterprise that helps Organisations create Business Cases to calculate process

complexity of various departments and processes to determine if the processes yield significant benefits

upon automation.

Eagle INSIGHT also has a provision called process complexity to rank business cases based on priority to

understand the priority of processes based on their importance and complexities. Process complexity is an

integrated dashboard that gives a holistic perspective of various processes wrt their complexities, ROI and

sustainability. Furthermore, with the process vault's built-in process Pipeline Management capability, one can

easily view the status of each process in the system by its stage - Discovery, Design, Development, or UAT.

With its insight-rich visual dashboard, updated in real-time, managing, optimising, and analysing your RPA

process pipeline is much easier than ever before.

Here is the list of 13 parameters that Eagle INSIGHT considers to determine process complexity that can

help in analysing and building Business cases to assist decision-makers and stakeholders take

evidence-based and transparent decisions about RPA to drive positive business outcomes.

01 SME (Subject Matter Expert) Availability (None, Low, Medium, High)

The deployment of RPA can only be successful if all the

parameters and factors related to the processes are measured

accurately. An SME not only has proficient knowledge of a

particular department but also carries practical experience in

evaluating the incongruences in a particular system/ process.

Without the expertise of an SME it is difficult to extract accu-

rate data which in turn may result in an erroneous measure of

process complexity.

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02 Number of
Number of Steps
Steps Involved
Involved in
in athe Process
Process

RPA holds the potential of automating tasks at different

complexity levels. The complexity of a process can be defined

by the number of applications involved, frequency of human

intervention, steps required to complete a task, etc. For

example, if a process X has a huge number of steps to be

performed to accomplish a given task then by automating

that process we are not only reducing the time and efforts

required but also increasing its efficiency. To automate a

process, No. Of steps involved plays a major factor in deciding

the process complexity.

03 Number of
Number of Steps
Application
Involved in a Process

There are different types of applications that are used inside a

process. Some can be easily automated such as the Microsoft

Office while others require complex automation efforts such

as Mainframe applications.

It is important to determine how many applications are used

in the completion of a process along with their nature. A

simple application has a minimalistic design and does not

have many windows or fields whereas a complex application

may have a complicated user interface with many windows.

Eagle INSIGHT takes into consideration the No. of applications

involved along with their nature to determine process com-

plexity.

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04 Test-data
Number ofAvailability
Steps Involved in a Process

RPA has strong integration capabilities which can lead to

more robust, quicker, and effective automation but the result

should create a significant impact for it to be beneficial.

Testing the process functionality and analysing its impact

play an important role in determining the process complexi-

ty. To perform RPA test successfully, sample data should be

made available to test every rule and condition defined in

the specification. Insufficient test data and improper testing

are the top reasons why RPA solutions fail. Thus, it is of

paramount importance to perform accurate testing of

various scenarios to extract maximum benefit from RPA

deployment.

05 Test Environment
Number Availability
of Steps Involved in a Process

To effectively extract the essence of RPA, that is automation

of processes, the testing environment where the processes

are executed has to be designed systematically. The Perfor-

mance testing environment should be a replica of the

production environment to plan the realistic workload in

order to achieve desired results within the ecosystem using

RPA.

06 Number of
Number of Steps
Screens
Involved in a Process

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The main purpose of RPA is to program the robot to perform

functions at the screen level i.e. when the screen changes,

the logic changes. The number of screens is directly propor-

tional to the elements to be captured and configured. For

instance, the higher the number of screens, the larger is the

number of elements to be captured and configured before

process automation, thus, affecting the process complexity.

07 Defined of
Number Business Rules in a Process
Steps Involved

The ability to make decisions based on predefined rules is an

important element of business process management. The

rule-based system uses a set of predefined rules to interpret

data or make decisions. Any process that needs to be automat-

ed is associated with a specific set of rules based on which the

system executes the process. Rules can be related to storing,

sorting, and manipulating data. The presence of relatively

higher levels of business rules, processing logic, and validation

for a given process determines the complexity of a process.

A simple business rule has a few conditions and outcomes. Ex: Employee name cannot be blank in the

attendance form. A complex business rule has multiple complicated conditions and outcomes. Ex: In an

employee form - if the home phone number field is blank, the mobile phone number field must be

completed, or if both are blank, a personal email address and work phone number must be present. Thus,

the complexity in automating a process increases with the increase in the number of rules within the

business logic.

08 Input Source
Number Word
of Steps Involved in a Process

The input of a process is quintessential in determining the process complexity. The inputs can vary from

digital or scanned PDF documents to free flow text in Emails (structured, standard, free text, image-based).

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Ideally, processes use structured data and readable electron-

ic inputs such as:

Spreadsheets

Databases

JSON files

CSV files

XML and HTML files, etc.

These processes can easily adopt RPA due to their digital and structured nature when compared to scanned

documents, faxes, handwritten forms, or emails. RPA can successfully automate activities such as data entry

processes, procurement, accounting, and sales processes.

Standard input processes are electronic and easily readable, or can be read using a particular technology.

Example: OCR -The Optical Character Recognition or OCR algorithms have in-built processes to scan printed

or handwritten documents and automatically convert the text data into editable formats for efficient

processing. Non-standard inputs will have varying complexity grades which may impact the process

automation.

09 Citrix Per
Number ofUse
Steps Involved in a Process

One of the paramount factors to take into consideration

before automation is to check if any application involved

in a process requires a virtual environment to run. One

environment is needed, what would be the corresponding

number of screens that the users have to navigate to

complete the process?

If all the applications involved in the process along with RPA run in a virtual environment it would not cause

an issue, but if that is not the case, the process may get stuck automating application screenshots rather

than live screens, which in turn requires screen OCR and keyboard buffer. It gets challenging if some of the
applications run on the VM while others run on the physical desktop increasing the process complexity.

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10 Unstructured
Number Data
of Steps Involved in a Process

RPA works best with the data that is digital and structured. Intelligent Automation merged with Artificial Intelligence

has the ability to process non-digital and unstructured data

as well.

Structured data in automation can be defined as text in the

form of a particular sequence of letters or symbols that are in

a conventional format where programs can easily scan them

to gather accurate information. Ex: Excel Spreadsheet where

information is placed in an orderly manner. Structured data

is essential for automation as it is more accessible for RPA

programs to read and gather information. RPA functions well

with documents such as sales invoices, purchase orders and

updates the organisation’s database.

Unstructured data can be explained as text in the form of a sequence of symbols embedded within documents that

are created in various formats. Human beings have the intelligence to understand information present in such

documents but machines may fail to do so. As many businesses incorporate automation as a means to collect and

examine information across multiple text platforms, it is crucial that the technologies are equipped with the right

tools to read and analyse unstructured data which decides the process complexity factor to deploy RPA.

11 Reusability
Number of Existing
of Steps Code
Involved in a Process

Process automation involves the designing of workflows

to automate tasks and improve the efficiency of the

workflow design while lowering the maintenance burden.

Reusability is of utmost importance in RPA as it will be

used several times within a business process and across

different processes during automation. RPA developers can

use code or reference workflows directly in their designs

or with a minimum level of customisation. The potential of

RPA gets compounded due to the availability of reusable

workflows. Thus, the reusability of existing code is an important parameter to determine process complexity.

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12 Human Interventions
Number Needed
of Steps Involved in a Process

RPA bots are divided into two primary categories: attended and

unattended. Unattended bots have the ability to automate

tasks without human intervention, with minimal exceptions.

Attended bots work along with humans in workflows that are

less deterministic and require variable decision-making skills

that need human intervention. Robots have the capability to

process routine tasks with incredible speed, accuracy, and

efficiency. This is hampered when a human is needed to

either validate the work of a robot which increases the

process complexity of a particular process.

13 Current Exception
Number Rate in a Process
of Steps Involved

Exception handling is a mechanism defined by the management

of exceptions in the case of unattended automation. This is

necessary to ensure problem resolution by RPA, or in extreme case

will be passed on to system administrators. RPA functionality gets

impaired if exceptions are left unhandled. It’s important for

businesses to develop proper exception handling components to

facilitate the smooth functioning of processes. Activities with a

low number of variations in scenarios that are present in the

process lead to different handling procedures. Thus, the exception

rate plays an important role in determining process complexity.

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Take Your RPA Journey To The Next Level With Eagle INSIGHT

With a strong RPA Analytics solution, you can measure and analyse the performance of
your RPA operations while quantifying its financial impact on your processes and
workflows.

You can also track benefits and KPIs, Visualise RoI, and create business cases to see which
processes you need to focus your efforts on. Eagle INSIGHT can help you do all this and
more!

Empower your organisation’s RPA Centre of Excellence (CoE) to optimise and mature
your existing RPA deployment. With key data-driven insights and real-time performance
statistics, you can strengthen your automationbased capabilities, drive intelligent
innovation, and leverage the true power of strategic digital transformation.

Calculate the bottom-line impact of your RPA program, forecast future

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