“ SESSIONAL ASSIGNMENT ”

GROUP MEMBERS:

MUHAMMAD FAISAL (AU-039)

KAMIL JAMAL (AU-020)

M. MUNEER UDDIN (AU-018)

COURSE:

AU-203 (STATISTICS AND QUALITY CONTROL)

SUBMITTED TO:
DR. NOMAN UDDIN YOUSUF

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 WHAT IS ISO?

ISO (International Organization for Standardization) is a worldwide federation

of national standards bodies.

ISO is a nongovernmental society that encompasses standards forms from

more than 160 countries, with one standards body on behalf of each member
country.

 ISO OBJECTIVES:

The objectives of the ISO are to develop and provide international standards in
response to market needs. 

 RESPONSE TO NEEDS:

One of the ISO objectives is to respond to the requirements of the marketplace

 EXPERT-BASED:

The ISO technical commissions are accountable for developing its standard

 INVOLVE STAKEHOLDERS:

A key objective for the ISO is to develop its standards with the participation of
all absorbed parties

 CONSENSUS

The ISO not only welcomes input from all sponsors but allows such input to
effect the standards within their objective of emerging guidelines based on
consensus

 QUALITY OPERATION

To improve the quality of operation

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  MANAGEMENT:

Provide confidence to internal management.

 ISO STANDARDS:

ISO 9000 is distinct as a set of world-wide standards on superiority supervision

and quality guarantee developed to help companies excellently document the
quality system elements needed to sustain an efficient quality system. They are
not specific to any one industry and can be applied to governments of any size.

ISO 9000 can help a company satisfy its customers, meet supervisory
requirements, and accomplish continual enhancement. It should be well-
thought-out to be a first step or the sordid level of a quality system.

ISO 9000 successions of Canons

The ISO 9000 family contains these standards:

ISO 9001:2015: Quality Management Systems - Requirements

ISO 9000:2015: Quality Management Systems - Fundamentals and

Vocabulary (definitions)

ISO 9004:2018: Quality Management - Quality of an Organization - Guidance to

Achieve Sustained Success (continuous improvement)

ISO 19011:2018: Guidelines for Auditing Management Systems

ASQ is the only place where establishments can obtain the American National
Standard Institute (ANSI) varieties of these values in the ISO 9000 family.

ISO 9000 antiquity and reconsiderations: ISO 9000:2000, 2008, and 2015

ISO 9000 was first issued in 1987 by the International Organization for

Standardization (ISO), a focussed international agency for standardization
unruffled of the national standards bodies of more than 160 countries. The
standards undertook major revisions in 2000 and 2008. The most current sorts
of the standard, ISO 9000:2015 and ISO 9001:2015, be situated published in
September 2015.

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ASQ wheels the U.S. Technical Advisory Groups and subcommittees that are
accountable for emergent the ISO 9000 family of standards. In its standards
development work, ASQ is accredited by the American National Standards
Institute (ANSI).

ISO 9000:2000:

ISO 9000:2000 refers to the ISO 9000 update unconfined in the year 2000.

The ISO 9000:2000 modification had five goals:

Meet sponsor needs

Be usable by all sizes of establishments

Be working by all sectors

Be simple and plainly understood

Link superiority management system to business procedures

ISO 9000:2000 was over rationalized in 2008 and 2015. ISO 9000:2015 is the
most contemporary version

ISO 9000:2015 principles of Quality Management

 ADVANTAGES OF ISO 9000:

 The compensations linked with ISO 9000 warranty are frequent, as both
occupational specialists and business owners will attest. These backings,
which can impact nearly all crooks of a company, range from augmented
stature to bottom-line working savings. They include:

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 Increased marketability—Nearly all observers agree that ISO 9000
recording provides businesses with evidently sensitive reliability with
current and prospective clients alike. Principally, it verifies that the
business is enthusiastic to providing quality to its customers, which is no
small advantage whether the company is vending with a long-time
customer or trying to pry a hypothetically lucrative customer away from
a competitor. This advantage establishes itself not only in increased
customer holding, but also in increased customer acquisition and
heightened ability to enter into new markets; indeed, ISO 9000
registration has been quoted as being of particular value for small and
mid-sized industries wanting to establish a presence in international
markets.

 Abridged operative expenditures—Occasionally lost in the many

discussions of ISO 9000's public relations cache is the fact that the
difficult registration process often revelations significant insufficiencies
in various operational areas. When these glitches are brought to light,
the company can take the fitting steps to improve its processes. These
improved efficiencies can help companies garner savings in both time
and money. "The cost of disagreement, rephrase, pays, and the worker
time spent penetrating and troubleshooting various crops are all
considerably reduced by initiating the discipline of ISO 9000, " confirmed
Richard B. Wright in Industrial Distribution.

 Healthier organisation control—The ISO 9000 registering process

requires so much papers and self-valuation that many productions that
feel its rigors cite enlarged understanding of the company's overall
direction and processes as a significant benefit.

 Enlarged purchaser pleasure—Since the ISO 9000 authorisation process

exposures zones in which final product superiority can be improved,
almost inevitably such efforts often bring about higher levels of client
consummation. In totalling, by looking for and defence ISO 9000
certification, companies can provide their clients with the accidental to
tout their dealers' devotion to quality in their own corporate
transactions.

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  DISADVANTAGES OF ISO 9000:

Despite the many blessings associated with ISO 9000, however, enterprise
proprietors and consultants caution agencies to lookup the rigorous
certification process earlier than committing resources to it. Following is a
listing of workable hurdles for entrepreneurs to learn about before committing
to an initiative to achieve ISO 9000 certification:

Owners and managers do not have an enough grasp of the ISO 9000
certification process or of the pleasant requirements themselves—Some
business proprietors have been regarded to direct their company's sources
towards ISO 9000 registration, solely to locate that their incomplete
perception of the process and its necessities effects in wasted time and effort.
Funding for organising the best machine is inadequate—Critics of ISO 9000
contend that accomplishing certification can be a very expensive process,
particularly for smaller firms. Indeed, according to a 1996 Quality Systems
Update survey, the common value of ISO certification for small companies
(those registering less than $11 million in annual sales) used to be $71, 000.
Heavy emphasis on documentation—The ISO 9000 certification technique
depends heavily on documentation of inner running tactics in many areas, and
as Meyer stated, "many say ISO's exacting documentation necessities gobble
up time. Indeed, there are horror testimonies about organizations losing great
commercial enterprise due to the fact a documentation obsession redirected
their priorities." According to Nation's Business, small commercial enterprise
owners want to locate an fabulous stability between ISO documentation
requirements, which are admittedly "one is ISO 9000's hallmarks, " and
attending to the fundamental enterprise of going for walks a company: "Strike
a balance amongst obsessively writing down each employee's task, imparting
training for the work, and letting frequent experience dictate how a venture is
to be performed."
Length of the process—Business executives and owners acquainted with the
ISO 9000 registration process warn that it is a process that takes many months
to complete. The 1996 Quality Systems Update survey indicated that it took
groups an average of 15 months to go from the early levels of the system to
passage of the ultimate audit, and that processes of 18-20 months or even
longer were no longer that uncommon

Role of ISO Standard in Automotive Industry:

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ISO plays an important role in every industry as it helps to set a comprehensive
set of Instructions and standards and help the governing bodies to implement
them since it will be confusing if there were different set of rules for every
country and due to this it’s also implemented in the automotive industry. ISO
made a standard for every Automotive Industry in the world and made them
obliged to follow it since it was made by experts in their respective fields which
were relevant to Automotive industry. Not only it was made to check and
balance the quality but it also helped the Automotive industry to revolutionize
their production rate it as provided guidelines for better production rate. ISO/TS
16949:2009 in conjunction with ISO 9001:2008 was made specifically for
Automotive industry.

ISO/TS16949:2009:

It defines the management system for the production, design and R&D
(Research and Development) along with installation of Automotive products
whether it’s a car, some parts or other thing which are remotely related to
Automotive Industry. It is applicable to the organizations who are responsible to
manufacture specified parts or production or Service of automotive vehicle.
Other supporting chains such as Design centers and headquarters or distribution
centers can also be supported by this certificate but they can’t only work by this
certificate as they require other certificates as well.
ISO/TS 16949:2009 was first developed in 1999 by IATF (International
Automotive Task Force) in conjunction with ISO, it was a technical
specification for automotive sectors quality management and it was called
ISO/TC 176 back then and since then it’s one of the most widely used
International Standard in automotive Industry and its aim is to improve global
automotive supply chain and to harmonize different certification system by
making it as detailed as possible but from 2016 onwards it will be published as
IATF 16949:2016 by the IATF and would go on to replace the ISO/TS 16949
from October 2016 and will elaborate quality and management systems for
Automotive Industry while respecting ISO 9001:2015 and its requirement and
IATF will ensure strong cooperation with ISO through ISO/TC 176.
ISO 9000:2015 define the basics of Quality management systems in every
Automotive Industry and provides a platform for continuous development and
reduction is various types of waste in supply chain which results in better
efficiency and Quality control.

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IATF 16949
Standard provide guidelines for those companies who constantly want to meet
the requirement of their customers and want to improve their standard on
regular basis and it also provides the industries and organizations the tools
needed to achieve those targets
IATF 16949 provides the following guidelines to the Industry and
Organizations:
 IATF 16949 – establishes the Automotive supplemental requirements of a
quality management system
 ISO 9001 – defines the base requirements of a quality management
system
 ISO 9000 – covers the basic concepts and language
 ISO 9004 – focuses on how to make a quality management system more
efficient and effective
 ISO 19011 – provides guidance on internal (1st party) and external (2nd
party) audits of quality management systems
 ISO 31000 – outlines risk management principles and guidelines

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It also helps various services which are related to Automotive industry which
are remotely related to them on how to become 3rd party registered and defines
the criteria for Automotive based QMS (Quality Management Services) and the
great thing about it is that it can be used by any supplier whether they are a
large group or small and can be applied throughout the supply chain and As a
matter of fact there are over 65,000 suppliers worldwide which are currently
certified with ISO/TS 16949. All the requirements of IATF are applicable
unless the supplier doesn’t deals with the product designing feature and then
there will be come exceptions and most of the requirements of IATF are generic
and aren’t that complicated and are applicable to every suppliers who are related
to Automotive industry (which also includes the software used by the
automotive industry). The IATF 16949 is also applicable to the sites where

manufacturing of Automotive related parts are made

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 Above is an Example of IATF compliance Certificate

IATF standard main focus is on seven basic Quality Management principles

which helps the industry to achieve their goals and to satisfy the customers that
includes a strong focus on customer satisfaction
These Quality Management Principles are defined as follows:
1. Focus on Customer satisfaction
2. Emphasis on leadership
3. Engagement of pupils
4. Methods describe to how to approach a specified process
5. Improvement in quality

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6. Evidence-based decision making
7. Relationship management

The main benefits of an organization implementing these QMS are

 Consistently meeting product, services, and customer requirements &

meeting applicable statutory and regulatory requirements.
 Improved operational processes and greater efficiency
 enhancing opportunities for customer satisfaction
 Mitigate risk and improve opportunity management with a greater
application of risk-based thinking
 Increase involvement of your leadership team
 Enriching quality and continual improvement to the heart of the
organization

References
https://searchdatacenter.techtarget.com/definition/ISO
https://the9000store.com/articles/who-is-iso/
https://www.iso.org/about-us.html
https://smallbusiness.chron.com/iso-international-standards-organization-
objectives-67161.html
https://www.iso.org/publication/PUB100345.html
https://en.wikipedia.org/wiki/International_Organization_for_Standardization
https://www.researchgate.net/figure/continued_tbl2_328746348
https://www.iatfglobaloversight.org/iatf-169492016/about/
https://www.aiag.org/quality/iatf16949/iatf-16949-2016
https://www.iatfglobaloversight.org/about-iatf/

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