SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)

Subject: Human Resource Development

Sample Questions:
Section I: Subjective Questions

1. What are the three levels of training needs analysis / assessment required to be done in
organisations?

2. What is Training Audit? What is its purpose?

3. How do functional skills and background knowledge help the shop floor workers in
contributing towards Total Quality Management?

4. Differentiate between the concepts of Coaching and Mentoring.

5. What are the three levels of training needs analysis / assessment required to be done in
organisations?

6. List down the sequence of the tasks, which are involved in conducting the Training and
Development Audit.

7. Assessment Centres is an evaluation process'. Comment.

8. Write a short note on Neuro-linguistic programming.

Section II: Objective Questions

Multiple Choice Single Response

1. Which of the following type of training needs assessment programme is the

characteristics of fewer people involved and short term focus?
1] mini assessment
2] In -depth

3] within the organisation

4] outside the organisation
2. Which one of the following period brings with the search for work and includes
getting your first job?

1] Mid-career
 SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Human Resource Development

2] Establishment

3] Exploration

4] Late Career

3. Which essential things required to make learning process more interesting instead
of relevance and meaning?

1] blackboards

2] Good classrooms

3] emotions attached to the material taught

4] Good lecturer

4. What is not the whole and sole responsibility of top managers only?

1] training

2] Implementation of long term organisational strategy

3] launching a new product

4] marketing

5. Who argue that self-raters are more lenient than managers in their assessments and
tend to present themselves in highly favorable light?

1] organiser

2] trainer

3] employee

4] Critics of self-appraisal

6. What is a valuable tool for collecting person analysis data?

1] performance appraisal

2] training

3] data generation

4] data sorting

7. By which only way one can know whether an HRD program has fulfilled its
objective?
 SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Human Resource Development

1] Evaluation

2] Research

3] Training

4] HR Program

8. To attract genuinely suitable candidates and carefully examine their credentials in

order to produce a short list are the major objectives of the;

1] training process

2] evaluation

3] recruitment procedures

4] performance appraisals

9. Through which process one can make employee realise as to where he stands in
terms of performance?

1] Training and development

2] selection and staffing

3] compensations and benefit plans

4] Performance Appraisal

10. Today many organisation use which system to compile the information for easy
retrieval?

1] Human Resource Information system

2] information technology

3] training and development

4] organisational behaviour

Multiple Choice Multiple Response

11. Competencies to be achieved are carefully

1] identified
2] verified
3] scanned
4] made public in advance
 SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Human Resource Development

12. Which of the other framework build upon the Kirkpatricks approach and expand
focus of evaluation beyond measuring post program effectiveness.

1] CIPP

2] CIRO

3] Philips five Level ROI framework

4] HRD evaluation

13. Modern training and development policy widen their views it includes interpersonal
skills such as;

1] lecture

2] coaching

3] group process facilitation

4] problem solving attitude

14. Following are the factors influencing Training and Development?

1] Top Management Support

2] Technology Advances

3] Organizational complexity

4] Employees willingness

15. Human Resource Development includes the wide range of activities to encourage
the employee of the organisation are;

1] Training

2] Career Development

3] maximum utilization of the finance

4] Organisation development

16. Depending on the nature of the individual's work, who all are able to provide
additional information that can be used to identify person-level training needs?

1] peers

2] customers
 SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Human Resource Development

3] subordinates

4] top boses

17. Quality of Work Life was not considered as an important factor in India until
recently as there were more impending factors like;

1] environmental threats

2] serious financial problem

3] global political issues

4] resource deficiency

18. In Staff Survey all employee of that specific department receive a questionnaire
listing the tasks and asking them to rate each task according to;

1] importance to their job

2] conduct structured interview

3] their interest in receiving more training related task

4] perceived training needs

Fill in the Blanks

19. ________ who conduct the appraisal must be able to observe the behaviour they are
rating.

1] employees

2] Managers

3] supervisor

4] Appraisals

20. Managers establish _________ and set goals for employees (linked to company
goals).

1] TQM

2] Performance Standards

3] customer service measures

4] 360 degree Appraisal

 SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Human Resource Development

21. A ________ reveals multiple needs, management and HR professions has to

identify and prioritize these needs.

1] in-depth analysis

2] mini analysis

3] job analysis

4] Needs Analysis

22. ___________ involves adapting the learning environment to maximize learning.

1] learning process

2] attitudes

3] trainability

4] Training design

23. Career means advancement in a ________ or a lifelong sequence of jobs.

1] economy

2] management

3] Living standard

4] profession

24. The degree of _______ also influences learning retention.

1] original learning

2] over learning

3] CPR

4] Interference

25. Enabling staff to accept _________ is one of the most valuable of many skills of
leadership.

1] decisions

2] change

3] funds

4] mistakes
 SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Human Resource Development

26. In learning method the trainer is supposed as a facilator of learning as opposed to

________ of information.

1] lecturer

2] provider

3] stockist

4] encyclopedia

27. Without employee’s _________ many tasks of the organisation may not be
completed cost effectively or with optimal efficiency.

1] communication

2] commitment

3] competency

4] cooperation

28. The ________ intervention in QWL program is neglibible.

1] management

2] Government

3] trade union

4] employee

State True or False

29. Performance rating must be job related, with performance standards developed
through job analysis.

30. Reliability may be measured by correlating two sets of ratings made by a single
rater or by two different rates.

31. Successful in case means performing well on the criteria the organisation uses to
evaluate personnel.

32. People gravitate towards jobs that are compatible with their personal orientation

33. Individuals in Establishment stage have to reach their peak productivity and rarely
are they given work assignments that carry great power or high stages .

34. Competency and competence is one and the same concept .

 SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Human Resource Development

35. Top executive need not devote their valuable considerable time for HRD .

36. The individual and the organisation both will be satisfied when the role and person's
capacity match with each other thereby resulting in minimum human resource
wastage.

37. Through employee relationship activities employee can develop communication

system and address their problem and grievances .

38. Many performance appraisals are flawed by either poor appraisal process or errors
committed during the appraisal.

Match the Following

39. 1] Focus on training skills and knowledge 1] traditional views

2] Link training to business needs 2] competitive challenge

3] Use training to create and share 3] develop intellectual capital

knowledge

4] Inter- relationship between department 4] system understanding

and division

5] Organizational Complexity

6] Learning styles

40. 1] Enhancing the effectiveness of an 1] intended to ensure employees skill or

organization and well-being of its member competencies to meet current and future
job demand

2] Organization Job design 2] Organization development

3] Human Resource Information system 3] interdepartmental relations and

organization and definition of jobs

4] Performance Management system 4] to make enlightened human resource

decisions

5] establishing and maintaining

accountability

6] developing a communication system

41. 1] A combination of abstract 1] Convergent

conceptualization and active
experimentation
 SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Subject: Human Resource Development

2] A combination of concrete experience 2] Divergent

and reflective observation

3] A combination of abstract 3] Assimilation

conceptualization and reflective
observations

4] A combination of concrete experience 4] Accommodative

and active experimentation

5] Concrete Experience

6] Abstract Conceptualization

42. 1] Organisational Complexity 1] Organisations are influenced with the

rapid changes in the economy

2] Learning styles 2] Continually upgrade employee expertise

3] Technology Advances 3]Influencing and changing the way

knowledge is delivered to employee

4] Training can be a potential tool 4] giving individuals the skills they need to
think strategically

5] potential to align a firm's employees with

its corporate strategies

6] systematic approach to training need