FAQ for unifi 30Mbps Unlimited Data

FREQUENTLY ASKED QUESTIONS (FAQ)

FOR
unifi 30MBPS UNLIMITED DATA

NO QUESTION ANSWER

GETTING TO KNOW

1. What is the latest  #khabarbaik! unifi 30Mbps unlimited data plan now comes with unlimited
promotion for unifi quota at just RM89 per month!
30Mbps unlimited
data plan? unifi 30Mbps plan
RM89 / month
Download Speed: 30Mbps
Upload Speed: 10Mbps
Quota: unlimited
Voice: 20sen/min
Free access to unifi playTV app with 14 free channels

 Price shown is excluding 6% Service Tax (ST)

 Price shown is perpetual

2. I’m interested! How  You can subscribe at the nearest TMpoint, TM Authorised Dealer (TAD),
do I subscribe to Reseller nationwide and TM Sales Center (TM100).
your unifi 30Mbps
unlimited data
plan?

3. Are there any extra  Additionally, the plan comes with benefits as below:
benefits that I will
receive with unifi Features unifi 30Mbps plan™
30Mbps unlimited Installation & activation WAIVED
data plan? wifi@unifi UNLIMITED
CPE Wireless Router (RG)
BTU (Modem)

* Wireless router is applicable to new installations only.

*Telephone set can be purchased at any TMpoint outlets or any telephone shop.

4. I’m an existing unifi  Yes, you can! You may send us your request via Live Chat at
Basic customer, unifi.com.my/chat or myunifi app.
can I upgrade my
plan to this
unlimited plan?
 FAQ for unifi 30Mbps Unlimited Data

NO QUESTION ANSWER

5. What are the Add-  You may choose the relevant Add-Ons below to boost your Internet
On services experience.
offered?
Add-Ons Description Offering
Mesh Wifi WiFi experience Subscribe from only RM15/month for
boost up. 24months.
Provide a better WiFi experience for all your
wireless devices by increasing WiFi coverage and
removing dead spots, ensuring seamless WiFi
connectivity for your entire home.
unifi Mobile The best mobile Plans from as low as RM19/month:
postpaid plan to
cater to the Price
99 59 39 29 19
(RM)
needs of each Data 3GB
10GB 5GB 2GB

UNLIMITED
member of the (9GB LTE (4GB
(2GB
(1GB LTE
LTE +
family. + 1GB LTE+1
1GB
+ 1GB
3G) GB 3G) 3G)
3G)
Calls 100 50 5

SMS 25

unifi TV packs Watch the Packs from as low as RM30/month

latest shows Choose from Ultimate, Aneka Plus, Ruby Plus or
at home or Varnam Plus.
anywhere on
playTV@unifi
app.
Voice Pack 20 Voice Additional RM 20/month
package for • Inclusive 600 minutes talk time
national call • Beyond 600 minutes:
with affordable  10 sen/min to mobile phone and OLNO’s
monthly fixed line
commitment  Unlimited calls to TM fixed line

If you purchase your Voice Pack 20:

 add-on together with broadband, the Voice
Pack 20 will be immediately activated once
your broadband is activated.
 add-on after your broadband has been
activated, the Voice Pack 20 will be
immediately activated.
Voice IDD Voice package Additional from as low as RM20/month
for • Enjoy up to 1,000 free minutes to selected 8
international countries.
call with • Rate beyond free minutes will be charged as
affordable low as 15sen/min.
monthly
commitment
Security and Provide a Additional from RM99 / 1 unit IP camera/month
Surveillance complete  24-hour complete security solution.
business and
home security
solution with
24-hour, real-
time
monitoring
service
Home Gadget Protect your Additional from as low as RM15/month
Protection home gadgets • Protect your home gadgets against accidental
against damage, liquid damage, burglary and robbery.
accidental
damage, liquid
 FAQ for unifi 30Mbps Unlimited Data

NO QUESTION ANSWER

damage,
burglary and
robbery

6. What is the  The contract period for unifi Home and its Add-Ons varies. Please refer
contract period for to the table below for more information:
unifi Home and its
Add-Ons? Is there NO. ITEMS CONTRACT PENALTY IF TERMINATION
PERIOD WITHIN CONTACT PERIOD
any penalty 1. unifi Home 24 months The remaining months of
imposed if I broadband monthly subscription
terminate the fee (price before discount)
2. unifi TV packs 12 months The remaining months of monthly
services within the subscription fee of the unifi TV
contract period? pack
3. Mesh Wi-Fi 24months The remaining months of monthly
subscription fee of the Mesh Wi-Fi
device.
4. Voice Pack 20 Not Applicable Not Applicable
5. Voice IDD 1 month 1 month of subscription fee
6. Security and 36 months Up to maximum 6 months
Surveillance subscription fee
7. Home Gadget 12 months The remaining months of monthly
Protection subscription fee

 Customers are required to settle all their outstanding bills prior to the
termination request. For more information, please refer to your service
Terms & Conditions.

 Customers can now request for termination by logging into their self-
care account at unifi.com.my, or visit any TMpoint outlets nationwide.

7. Where can I pay my  The easiest way to manage your account is to download myunifi app from
bill? Google PlayStore and Apple AppStore. With myunifi app, you may view
your latest bill, make payment, and contact us anytime anywhere.

 For hassle-free payment transactions, it is highly recommended that you

subscribe to our TM Autopay service.

 Alternatively, you can pay your bills through the below channels:
 unifi portal at unifi.com.my
 TMpoint or TMpoint Authorised Dealer (TAD) outlets nationwide
 Participating online banking channels
 POS Malaysia outlets

 For the full list of our authorised bill payment channels, click here.

8. Who should I  Easy, feel free to reach us via our digital channels such as:
contact if I need
further assistance  Live Chat via myunifi app or unifi.com.my/chat
or inquiry?  Facebook via facebook.com/weareunifi
 Twitter @helpmeunifi
 Email to [email protected]