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Slot Manager Responsibilities and Duties

The Slot Shift Manager oversees a large slot gaming operation of up to 7,500 electronic gaming devices. They are responsible for making decisions that affect gaming revenue, guest service, and employee relations. The manager ensures the slot systems operate effectively, resolves conflicts professionally, and maintains proper staffing levels. They also promote compliance with all applicable rules and regulations.

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165 views

Slot Manager Responsibilities and Duties

The Slot Shift Manager oversees a large slot gaming operation of up to 7,500 electronic gaming devices. They are responsible for making decisions that affect gaming revenue, guest service, and employee relations. The manager ensures the slot systems operate effectively, resolves conflicts professionally, and maintains proper staffing levels. They also promote compliance with all applicable rules and regulations.

Uploaded by

Angela Brown
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Slot Manager Responsibilities and Duties

Under the direction of the Assistant Director of Slot Operations, the Slot Shift Manager is
responsible for making department decisions that have an effect on gaming revenue, guest
service and employee relations. The Slot Shift Manager is the Manager-on-duty for the Slot
department during their assigned shift, and therefor provides counseling, guidance and support to
subordinate staff and their direct reports, while promoting compliance with all applicable rules
and regulations.

Essential Duties & Responsibilities


1. Oversees large-scale slot gaming operation of up to 7,500 electronic gaming devices. Ensures
the slot systems are operating effectively and efficiently; partners with Information Technology
team members to diagnose system related outages or issues. Monitors and coordinates the
activities of Slot Department team members; responding to and following-up on guest requests
and concerns in a timely and professional manner.
2. Responsible for regular communications including counseling staff, troubleshooting system
issues, and relaying inter-department concerns. Routinely meets with customers, employees,
management, and other departments to relay important information, identify issues of concern,
and find solutions. Updates Slot Management, Assistant Slot Director, Slot Director and VP of
important issues related to the Slot Department.

3. Resolves conflicts involving employees and customers while maintaining a professional


environment and promoting department and enterprise goals. Investigates customer claims and
gaming disputes related to slot machines. Utilizes various resources such as surveillance, slot
recall data and slot systems to make proper determinations when resolving claims and disputes.
Through negotiations, reasoning and sound judgment, determines legitimacy of slot payout
claims and relative compensation. Maintains "on call" availability as needed to provide support
on investigations and other operational concerns.
4. Responsible for maintaining proper staffing levels that are sufficient to cover floor operations
and maintain established quality service standards (in the absence of key employees for support
to the Slot Operations Manager, Assistant Slot Director, Slot Director and VP).

5. Promotes compliance towards all applicable rules and regulations. This includes, but is not
limited to Gaming Commission Regulations, Slot Standard Operating Procedures, General
Administration Policies and Procedures, Title 31 Bank Secrecy Act, and Employee Handbook.
6. Performs other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities
Slot Floor Supervisors including establishing work schedules and assigning work; approving
leave requests and responding to questions related to policies and procedures; conducts staff
training, and reviews and evaluates work performance of staff.
Requirements

Education/Experience/Qualifications
• High School Diploma or GED required.
• Bachelors Degree in Business Management and Business Administration preferred.
• Minimum of two (2) years experience in management required, Slot Operations
preferred.
• Experience with slot system applications, including ticketing and slot accounting.
• Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
Certificates/Licenses/Registrations
• At the discretion of the San Manuel Tribal Gaming Commission you may be required to
obtain and maintain a gaming license.

Work Cited: Slot Shift Manager - San Manuel Casino - Casino Careers

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